MARKING GUIDELINE

NATIONAL CERTIFICATE

MANAGEMENT COMMUNICATION N4
(First paper)

24 May 2021

This marking guideline consists of 8 pages.

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MARKING GUIDELINE -2-
MANAGEMENT COMMUNICATION N4
(First paper)

QUESTION 1: PRECIS

Content: A maximum of 10 important points identified 10

Language: Own words with no errors in grammar, spelling and punctuation 2
Own words with some errors in grammar, spelling and punctuation (-1)
Copied verbatim (-2)
Words 95–105 words indicated below the precis 1
Coherence A complete paragraph whose ideas flow smoothly 1
Heading: Any suitable heading 1

• HIV/Aids affect the most productive members of the workforce.

• The epidemic has been in existence for 40 years and every workplace is affected
by it.
• It affects 29- to and 49-year olds, which constitutes half of the nation's workforce.
• Businesses are globally counting costs related to labour issues.
• Effective HIV/Aids prevention and care fails due to stigmas and discrimination.
• Rejection by fellow workers and family is rife among the infected.
• Small business leaders are aware of the dangers of ignoring the economic impact
of HIV .
• HIV is the world’s leading infection disease and has claimed a high number of lives.
• The government has various legislation aimed at improving conditions for HIV
positive persons.
• This has had positive effects such as reducing the number of infections.
• More people are aware of their status, resulting in timeous treatment.
• Discrimination and stigmatisation show the extent of vulnerable victims.
• The government cannot be expected to fight the disease alone.
• Everyone needs to be involved in the fight against HIV and Aids.
• Both employers and employees are affected by the epidemic.
• It becomes dangerous when companies fail to implement health programmes for
their infected workers. (Any 15 × 1) [15]

QUESTION 2: LETTER OF COMPLAINT

Content: A maximum of 12 ticks 12

Language: Use impression marking for grammar, spellings and punctuation:
• Perfect with no errors 5
• One or two errors found (-1)
• Average Language (-2)
• Too many error (-3)
• Poor language (-4)
Format: -1 for every error on areas marked* 3

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MARKING GUIDELINE -3-
MANAGEMENT COMMUNICATION N4
(First paper)

Any address *
CITY IN CAPS *
Code number *

Date in full *

Any name and surname with title*

The Manager *
Wellness Clinic *
Sunshine College *
Any Address *
CITY IN CAPS *
Code

Dear Any title and Surname *

COMPLAINT ABOUT POOR SERVICES FOR HIV POSITIVE EMPLOYEES

Paragraph 1

Goodwill

Other paragraphs

Recently tested HIV positive in one of the wellness campaigns offered by the
College.
Disclose/shared the information with colleagues.
This has led to rejection and discrimination.
The college offers no counselling services for the HIV positive
There is also no education on prevention and treatment.

Any TWO relevant solutions to the existing problem. 

Closing paragraph

Promote goodwill 

Yours sincerely*

Signature*

ANY NAME AND SURNAME*

HIV POSITIVE EMPLOYEE (Optional) [20]

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MARKING GUIDELINE -4-
MANAGEMENT COMMUNICATION N4
(First paper)

QUESTION 3: PROGRESS REPORT

Content: Ability to use available information (Instruction 5) 20

Language: Use impression marking for grammar, spellings and punctuation:
• Perfect own words with no errors 5
• Own words with one or two errors found (-1)
• Average language in own words (-2)
• Own words with many errors (-3)
• Verbatim from question paper 1 (-4)
Format: -1 for each error on areas marked * 5

SUNSHINE COLLEGE *
College contact details like address, telephone, fax and email. (Optional)

MEMO/MEMORANDUM*

To: Mrs Mary Chauke*

College Principal*

From: Any name*

Wellness Clinic Manager*

Date: (Any date between 10 and 27 November 2020)*

BACKGROUND *

Instruction received on 10 November 2020

Instruction from Mrs Mary Chauke the College Principal
To be briefed on the progress of arrangements for an HIV/Aids Awareness Campaign
Function scheduled to take place on 27 November 2020
From 10:00-1400.  (5)

PURPOSE OF THE REPORT*

To give a breakdown of which tasks have been completed 

Which tasks are currently being attended to 
And those that are scheduled to be completed in the future.  (3)

TASKS COMPLETED*

Venue where the event will be held has been secured 

Key figures in the community have been invited
Catering committee has been selected/Food budget has been finalised and sent to
you (3)

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MARKING GUIDELINE -5-
MANAGEMENT COMMUNICATION N4
(First paper)

TASKS BEING ATTENDED TO*

Obtaining services of the main speaker from the Department of Health

Name of person is busy coming up with a programme for the day
Name of person is designing R20 entrance cards for students 
Problems being encountered (6)

TASKS STILL TO BE COMPLETED*

Finding Musicians to grace the day

Obtaining an HIV positive person to talk at the event.  (2)

CONCLUSION*

Conclusive statement relating to total readiness for the event (1)

COMPILER*
Signature* [30]

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MARKING GUIDELINE -6-
MANAGEMENT COMMUNICATION N4
(First paper)

QUESTION 4: FORMAL NOTICE AND AGENDA OF A COMMITTEE MEETING

Content: A maximum of 6 6
Language: Use impression marking for grammar, spelling and punctuation:
• Perfect language with no errors 2
• Average language (-1)
Format: (-1 for each error on areas marked *) 2

SUNSHINE COLLEGE*
NOTICE OF A COMMITTEE MEETING*

Dear Committee Member*

A committee meeting will be held

in the Clinic auditorium 
at any Physical address
on 27 November 2020 at 11:00

The purpose of the meeting is to discuss issues pertaining to the AIDS Awareness
function.

Yours sincerely*

Sign*

NAME*
WELLNESS CLINIC MANAGER*

Address* (Sunshine Address)*

Tel:* (Sunshine Telephone)*

Date: Before the 25th *

AGENDA*
1. Opening and welcome
2. Attendance register
3. Apologies
4. Discussions:
4.1 Submitted feedback report 
4.2 Transport for campuses 
4.3 Ushering 
5. Closure
[10]

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MARKING GUIDELINE -7-
MANAGEMENT COMMUNICATION N4
(First paper)

QUESTION 5: TELEPHONE MESSAGE

ADDENDUM B

Content: Maximum of 5 ticks  5

Language: Use the following guide for language 3
• Reported speech
• Past tense
• Clarity of message 
• Verbatim 0
Format: Subtract a full mark for every error made in areas marked* 2

TELEPHONE MESSAGE FORM

To: Any Name and Surname/Wellness Clinic Manager *

From: Mr Pule Phala * Company: Department of Health *

Tel: 014 678 2233*

Date: 20 November 2020 * Time: 10:00*

Message:

Mr Pule Phala from the Department of Health called. 

He wanted to inform you that the Department will be bringing and distributing
pamphlets
and educational material available to the public 
He said they also have big banners that can be used at the venue of the upcoming
event 
He asked you to call him back 

Message taken by: Mahlatse * [10]

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MARKING GUIDELINE -8-
MANAGEMENT COMMUNICATION N4
(First paper)

QUESTION 6: MEMORANDUM

ADDENDUM C

Content: Maximum of 12  12
Language: Use impression marking for grammar, spelling and punctuation
• No errors 2
• Some errors (-1)
Format: All must be accurate on areas marked* 1

SUNSHINE COLLEGE
MEMORANDUM

To: All staff and students * From: HIV-Aids planning committee *

Date: 20 November 2020 * Ext: Not more than 4-digits *

SUBJECT: HIV/AIDS AWARENESS CAMPAIGN *

You are reminded that the HIV/Aids Awareness Campaign

Will be held on 27 November 2020
From 10:00 to 14:00. 
All staff is expected to wear T-shirts in college colours
Each student must produce an entry ticket of R20
The guest speaker will be (Any Name) from the Department of health
Everyone should be at the venue by 09:00 
Buses will transport them from campuses
The Department of Health will have stalls where information will be provided 
Everyone present will be pinned with a red and white ribbon 
Food and refreshments will be served after the event

Goodwill to encourage attendance.

Signature* [15]

TOTAL: 100

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