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FRONT OFFICE ASSESSMENT TEST Answers

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190 views6 pages

FRONT OFFICE ASSESSMENT TEST Answers

by nanuuu k

Uploaded by

nachiketkhanolkar5
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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FRONT OFFICE ASSESSMENT – TEST

1
(Each question carries a ½ mark. Total marks
30)

Student’s Name: NACHIKET SANDEEP KHANOLKAR


Batch Code: FIAT/MUM/24-25/22 Centre: ANDHERI
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
• Write your responses in the space provided in/below the questions
• Review your answers before submitting the Assignment
TIMELINE: You can take upto 2 hours to submit the Assignments

• Fill in the blanks

• MODIFIED AMERICAN PLAN Plan offers room tariff and breakfast.


• Pallonjee Pestonjee started the first luxury-hotel in Bombay
(Mumbai) in 1840.
• The Hotel & Restaurant Approval & Classification Committee
(HRACC) has been set up and it inspects and assesses the hotels for
star rating.
• In 1903, Jamshetji Nusserwanji Tata constructed the TAJ MAHAL
PALACE Hotel in Bombay (Mumbai)
• LEADERSHIP is very important as it signifies respect for others
and values for other people’s time.
• The The Orchid Hotel in Mumbai, was the first Ecotel hotel in the
whole of Asia.
• FLOATELS is an anchored passenger ship (which is not
seaworthy) that is operated as a deluxe hotel.
• FRONT OFFICE and BACK OFFICE are two main Support
Centers in a hotel.
• floor limit is the credit limit given by the credit card
company to the cardholder.
10. ADVANCED DEPOSIT
is the money paid by the guest in order

to guarantee his reservation.


• A SKIPPER is a guest who leaves the hotel without settling his bill.
• FLOOR
• A guest who checks in as part of a group is called a GIT _.
• The RACK _ rate is the maximum rate charged for a room and
is featured in the tariff card.
• A WALKING guest checks-in to the hotel, but he does not have a
confirmed reservation.
• Tick the correct option
• A tariff calculated at 75% of the Rack Rate.
Rack rate Day rate
• DAY RATE
Write the correct choice:
• Credit limit given to the card holder by the credit card
company. Floor Limit House Limit
• FLOOR LIMIT
Write the correct choice:
• The number of in-house guests in a hotel at any point of
time. House Use House Count
• HOUSE COUNT
Write the correct choice:
• A guest who is not given any credit facility in the
hotel. No Show No Post
• NO POST
Write the correct choice:

• This Plan includes room tariff only.


Continental Plan European Plan
• EUROPEAN PLANS
Write the correct choice:

• These are deluxe hotel properties with a helipad


facility Floatels Lotels
• LOTELS
Write the correct choice:
• This voucher is filled up for complimentary items to be given to the
guest.
Amenities Voucher VPO Voucher
• AMENITIES VOUCHER
Write the correct choice:

• This form is filled up by the guest on arrival


Reservation Form Registration Form
• REGISTRATION FORM
Write the correct choice:
Filling up of this form is mandatory for foreigners, on arrival
Errand Card ‘C’ Form
• C FORM Write
the correct choice:

• This Master Key opens even double locked rooms.


Grand Master Key General Master Key
GRAND MASTER KEY
Write the correct choice:

• This person is authorized to encash foreign currency.


Outlet Cashier Front Office Cashier
FRONT OFFICE CASHIER
Write the correct choice:

• This form of payment is not acceptable for bill


settlement. Traveller’s cheque Personal
cheque
PERSONAL CHEQUE
Write the correct choice:
• This guest has a confirmed reservation, but does not check-
in No Show Understay
NO SHOW
Write the correct choice:
• The number of rooms occupied in a hotel at any point of
time. Availability Occupancy
OCCUPANCY
Write the correct choice:

• True/ False

• The American Plan includes room tariff, breakfast and either lunch
or dinner. True/False
Ans FALSE
• True/ False

• The American Plan includes room tariff, breakfast and either lunch
or dinner. True/False
Ans FALSE
• Rotels are trains which have been converted into hotels. True/False
Ans. TRUE

• FHRAI helps the Hospitality Industry to grow, prosper and keep in pace
with the development in the International scenario. True /False
Ans. TRUE

• Heritage hotels must provide car parking, garage, accommodation,


rest facilities. True/ False
Ans. FALSE
• Room sales accounts for more than 50% of total hotel sales. True/False
Ans. TRUE
• A cooperative attitude is the essence of teamwork.True/False
Ans. TRUE

• Always establish eye contact while speaking to the guest. True/False


Ans. TRUE

• The Concierge looks after reservation of rooms. True/False


Ans. FALSE

• House Count is the number of in-house guests at any given time.


True/False
Ans. TRUE

10.Whenever speaking on the phone, you must do it with a smile. True?


False
Ans. FALSE

• Punctuality is not a necessary quality to have. True/False


Ans. FALSE

• A motel is a hotel that provides gambling facilities. True/False


Ans. FALSE

• Amenities Voucher is filled by Front Office for complimentary


items. True/False
Ans. TRUE

• ‘C’ Form must be filled for Indian nationals only. True/False


Ans. FALSE

• Mail and messages are handled by the Guest Relations


Executive. True/False
Ans. FALSE

• Answer in one sentence


• What is the meaning of Hospitality?
Ans. Provide food and service in exchange money and taking care of guest.

• What were the first organized hotels in Switzerland called?


Ans. Chalets

• What is another name for a semi-residential hotel?


Ans. Apart HOTELS

• On which plan do resort hotels operate?


Ans. AMERICAN PLAN

• What is a casino hotel?


Ans. A HOTEL WHICH HAVE GAMBLING FACILITY

• Define a ‘Revenue Center’?


Ans. A revenue center is a distinct operating unit of a business that is
responsible for generating sales.

• Give two examples of Operating and Non-Revenue Producing


Ans. HOUSEKEEPING AND FOOD AND BEVERAGE PRODUCTION

• What is the full form of CVGR?


Ans. COMPANY VOLUME GUARANTEE RATE

• Who is a Special Interest Tourist?


Ans. people who wishes to develop their given interests or visit sites and
places that has a relation or connection with their specific interest

10.Which type of guest is termed as


FFIT?
Ans. FOREIGN FREE INDIVIDUAL TRAVELLER .

• What is House Limit?

Ans. THE FLOOR LIMIT OR THE MAXIMUM CREDIT CARD LIMIT.


• What is ARR? How is it calculated?
Ans. ARR means average room rate Average
room rate=Total room revenue ÷ Total number of room sold
• Name the records maintained for Left Luggage?
Ans. Baggage tag ,left luggage Register and inventory sheet.

• List any three modes of payment accepted by hotels?


Ans. cash in hand, credit, debit.

• How is a containable fire handled?


Ans. fire estinguisher.

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