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Victoria Resume For EA

Victoria Asantewaa Manu- Exec Assistant to CEO

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victoria.m.asantewaa
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74 views1 page

Victoria Resume For EA

Victoria Asantewaa Manu- Exec Assistant to CEO

Uploaded by

victoria.m.asantewaa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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VICTORIA ASANTEWAA MANU

Mobile No: +233 547188282 E-mail: victoria.m.asantewaa@gmail.com

WORK EXPERIENCE
Asoriba Ghana Limited Client Onboarding Specialist September 2017 – March 2022
Key functions include:
• Training of new clients and retraining of existing clients on software systems including individual and mass trainings/
presentations across seven (7) regions in Ghana in various institutions and churches.
• Systems set up; configuration of web CRM and mobile apps to suit the clients internal work frame
• Distinctive client relationship management and support
• Testing new apps, updates and features.
• Payment integration and verification for various payment platforms; Businesspay, Churchpay and Expresspay
• Online marketing and cold calling as well as upselling new products/apps to existing clients
• Successful organisation of events and conferences
• Prepare presentations and correspondence (Google Workspace, PowerPoint etc.)
• Typing, compiling and preparation of reports

Nyamekye & Partners Law Firm. Administrative Assistant January 2017 – August 2017

Key functions include:


• Coordination of schedules and management of events calendar for multiple parties to ensure that activities are properly
arranged with no conflicts.
• Preparing official documents and letters, and managing internal / external correspondence on behalf of senior management.
• Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs.
• Client support and customer Service: call handling and resolving queries over the phone
• Court filing of motions, affidavits, writs and other legal documents.

Republic Bank, Accra – Ghana. Marketing Officer September 2015 – January 2017

EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS

▪ Kwame Nkrumah University of Science and Technology – KNUST (2011 – 2015) Programme Offered: BA. English
SHORT TRAINING COURSES
▪ 2020 - Exceptional Customer Service Delivery Training, Quest Ghana Limited
▪ 2017 & 2019 - On-boarding Process, Software Systems Configuration & Payment Integration Training – Asoriba
Ghana Limited
▪ 2015-2016 - Marketing Strategies and Customer Persuasion Training (Quarterly) – Republic Bank Limited

SKILLS AND ABILITIES


▪ Excellent Customer Relationship Management; Clear Communication & Persuasion Skills
▪ Excellent Team Player in both Supervisory and Support staff roles
▪ Excellent Interpersonal, Analytical, Organizational and Marketing Skills.
▪ Proficiency in Computing, Google Workspace and Microsoft Office Suite (Windows, Ms Word, Ms Excel, Ms PowerPoint,
Internet)
PERSONAL DETAILS
Date of Birth: 12th March, 1992
Nationality: Ghanaian
Marital Status: Single
Language Spoken: English, Akan (Twi) and French (Basic)

REFEREES
Available on request

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