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College of Computer Studies and Multimedia Arts

MedSync: Enhancing Medical Supply Chain with Demand Forecasting using

Moving Average Algorithm

by

Arceo, Aliyah Ann A.

Cuevas, Nicole M.
Duca, Jhon Dominick V.
Moran, Juliana Ava R.

In Partial Fulfillment of the Requirements for the

Degree of Bachelor of Science in Information Technology with
Specialization in Service Management and Business Analytics

at

FEU Alabang
2024

Dr. Armando Del Mundo

Project Adviser

© 2024 Arceo, Cuevas, Duca, Moran

All Rights Reserved

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The author/s grant FEU Alabang permission to reproduce and distribute the contents of

this document in whole or in part.

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Acknowledgement

We wish to extend our heartfelt appreciation to the individuals and institutions

whose contributions were significant in completing this thesis project:

First and foremost, we offer gratitude to the divine presence, whose abundant

blessings, wisdom, and opportunities have enabled us to reach this milestone.

We are beyond grateful to Dr. Armando Del Mundo, our thesis advisor, for their

steadfast support, guidance, and invaluable contributions throughout our research journey.

Their expertise and encouragement were pivotal in steering this study towards successful

completion.

A special thanks to our newly assigned course adviser, Mr. Renjun A. Orain, for

his constructive criticism and suggestions that enriched our research.

We extend sincere appreciation to our former course adviser, Ms. Milagros V.

Ortega, for generously sharing their expertise, constructive feedback, and guidance

throughout the course.

We express our genuine gratitude to our client, Kingcares Pharmacy, for placing

their trust in us for this project. Their collaboration, effort, and time have been crucial

contributions to the success of the thesis endeavor.

To our family and friends, we express profound gratitude for their unwavering

support and love, which provided the strength and motivation needed to overcome

challenges along this journey.

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Abstract

A good supply chain management system is significant within the pharmaceutical

industry, because it helps maintain ideal stock levels and guarantees items are accessible

on time. These challenges were the dominant problems faced by the client, Kingcares

Pharmacy. Therefore, this research introduces "MedSync," a comprehensive web-based

system designed to improve request forecasting and inventory management.

The system utilizes the Moving Average Algorithm in partner with advanced data

analytics to anticipate customer demand for healthcare and pharmaceutical products. Its

primary objective is to address frequent supply chain issues, such as overstocking,

understocking, and expired stocks, which often lead to monetary losses and wasted

products. By optimizing stock levels and preventing shortages, the system MedSync

essentially boosts operational productivity, leading to significant cost savings. The system

offers features like real-time inventory tracking, automated restocking cautions and alerts,

and predictive analytics to identify patterns in customer demand, allowing Kingcares

Pharmacy staff to manage supplies more effectively.

As a result, this helps minimize waste and guarantees critical products to stay

available when needed. With its intuitive/ user-friendly interface, MedSync enables smooth

interactions between employees, the system's administrators, and suppliers, improving the

overall communication and decision-making process. Also, the system's short-term

demand forecasting capability further improves the inventory management decisions,

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giving a more preemptive approach to stock control. The results of this study demonstrates

that MedSync not only improves the accuracy of demand forecasts but also boosts overall

supply chain performance. By working with said system, Kingcares Pharmacy achieves

greater efficiency, reduces operational costs, and increases customer satisfaction. This

project highlights the significant role of advanced analytics in modern supply chains,

promoting sustainability and flexibility within the pharmaceutical industry.

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Table of Contents

Preliminaries Page
Title Page i
Approval Sheet iii
Acknowledgements iv
Table of Contents vii
List of Tables ix
List of Figures xii
List of Appendices

Chapter 1 – INTRODUCTION 1
Purpose and Description 1
Project Context 2
Objectives 5
Scope and Delimitations 6
Significance of the Study 8
Conceptual Framework (IPO Model) 10
Definition of Terms 12
Operational Terms 12
Technical Terms 14

Chapter 2 – REVIEW OF RELATED LITERATURE AND STUDIES 15

Local Literature 15
Foreign Literature 18
Local Studies 24
Foreign Studies 29
Systems 32
Synthesis 33

Chapter 3 – METHODOLOGY 35
Requirements Analysis 35
Operational Feasibility 35
Technical Feasibility 36
Economic Feasibility 39
Schedule Feasibility 44
Project Design 46
Context Diagram Level 0 46
Data Flow Diagram Level 1 49
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Unified Modelling Language 53
Activity Diagram 55
Use Case Diagram 57
Use Case Document 59
Sequence Diagram 61
Class Diagram 64
Entity Relationship Diagram (ERD) 65
System Architecture 67
Project Development Model 68
Data Gathering 70
Software Testing 70
Sampling Technique 73
Statistical Treatment 74

Chapter 4 – RESULTS AND DISCUSSION 77

Evaluation Results 77
Technical Summary 86
Non-Technical Summary 91
Overall Evaluation 92

Chapter 5 – CONCLUSION 94
Chapter 6 – RECOMMENDATION 95

BIBLIOGRAPHY 98
APPENDICES 107
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List of Tables

Table Title Page

Software and Hardware Specifications for System

3.0 37
Development

Software and Hardware Specifications for System

3.1 38
Deployment

3.2 Initial Investment, Development, Benefits and Payback 40

3.3 Schedule Gantt Chart 44

3.4 Use Case Document 59

3.5 5-Point Likert Scale 76

4.1 Detailed Survey Results from IT Experts/Professionals 79

4.2 Detailed Survey Results from Kingcares Staff 83

4.3 Summary Survey Results from IT Experts/Professional 92

4.4 Summary of Survey Results from Kingcares Personel 92

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List of Figures

Figure Title Page

1.0 Conceptual Framework of the Study 10

3.0 Context Diagram Level 0 46

3.1 Data Flow Diagram Level 1 49

3.2 UML Class Diagram 53

3.3 Activity Diagram 55

3.4 Use Case Diagram 57

3.5 Sequence Diagram 62

3.6 Class Diagram 64

3.7 Entity-Relationship Diagram (ERD) 65

3.8 System Architecture 67

4.1 IT Experts/Professionals Functionality 79

4.2 IT Experts/Professionals Usability 80

4.3 IT Experts/Professionals Reliability 81

4.4 IT Experts/Professionals Performance 81

4.5 IT Experts/Professionals Supportability 82

4.6 Kingcares Staff Functionality 84

4.7 Kingcares Staff Usability 84

4.8 Kingcares Staff Reliability 85

4.9 Kingcares Staff Performance 85

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4.10 Kingcares Staff Supportability 86

4.11 Admin/Owner View 87

4.12 Employee View 88

4.13 Supplier View 88

4.14 Overall Forecast 89

4.15 Latest Individual Product Forecast 90

4.16 Forecast History 91

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List of Appendices

Appendices Title Page

A Request Letter 107

B Company Profile 109

C Company Visit/Meeting 111

D Mentoring Commitment Form 114

E Questionnaire (IT Experts/IT Professionals) 115

F Questionnaire (Kingcares Pharmacy) 119

G Statistician Letter 123

H Survey Kingcares Pharmacy Personnel Profile 124

I Forecast History Sample 125

J Survey IT Professionals Profiles 126

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CHAPTER 1

INTRODUCTION

Purpose and Description

In the pharmaceutical industry, such as Kingcares Pharmacy, maintaining a suitable

balance between product availability, product quality, and inventory prices is essential.

With the goal of becoming the go-to source for pharmaceutical requirements, accurate

demand forecasting at Kingcares is crucial for anticipating customer demands, optimizing

inventory levels, reducing the risk of excess inventory, and improving operational

efficiency. The project, "MedSync," is a web-based system that leverages the moving

average algorithm as a major tool to enhance demand forecasting and analytics within the

pharmaceutical supply chain.

The main purpose of MedSync is to develop and implement a moving average

algorithm incorporated with data analytics within Kingcares' pharmaceutical supply chain

to ensure accurate demand forecasts, identify patterns, and optimize the whole medical

supply chain. This extensive feature set enables MedSync to effectively address issues such

as understocking, overstocking, and obsolete inventory by offering seamless product

tracking, timely expiry date notifications, and automated reminders for restocking or

disposal, resulting in improved inventory management. MedSync not only addresses

demand forecasting and inventory management concerns, but it also contributes to

significant cost savings by minimizing waste in the pharmaceutical supply chain. In

essence, Kingcares Pharmacy aims to be a beacon of health and well-being in the

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community by embracing technology and new solutions such as MedSync, resulting in a

unique standard of service, dependability, and efficiency in the distribution of medicines

and healthcare supplies.

Project Context

In today's fast changing business environment, particularly with the advent of the

Fourth Industrial Revolution, advances in technology have resulted in rapid development

in the field of digital transformation, which has had an important effect on how an

organization runs. As the business environment gets more complicated, businesses face

intense pressure to keep up with environmental variations, respond to business changes,

and quickly transform themselves in order to achieve a competitive advantage.

With these advances, business operations such as supply chain have been growing

at a rapid pace and the organizations recognize that data is a vital organization asset that

provides insight into their customers, products, and services. According to Williams

(2020), the tasks for managing a supply chain include procurement, demand forecasting,

order fulfillment, inventory management, finished goods, delivering, warehouse, etc. In

spite of this convenience, each individual organization still faces a challenge to make

optimal decisions under uncertain conditions. Likewise, Hosseinzadeh Lotfi et al.(2023)

discusses that supply chain management is a critical aspect of modern business operations,

and its efficiency directly influences a company's competitiveness and customer

satisfaction. One key element in effective supply chain management is demand forecasting,
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as it allows organizations to anticipate customer needs and align their production and

distribution processes accordingly.

Furthermore, Addup Networks Private Limited (2023) highlights how demand

forecasting in the supply chain is linked to inventory management because effective

demand forecasting allows businesses to align their inventory levels with predicted

demand. So, an accurate prediction of demand minimizes excess inventory, reduces costs,

and ensures timely product availability. When demand is accurately predicted,

organizations can avoid negative effects of inaccurate forecasting, such as overstocking or

stock outs. Overstocking causes higher holding costs, expiration, and markdowns, resulting

in financial losses. On the other hand, stock outs result in dissatisfied customers, missing

sales opportunities, and potential brand reputation damage. By accurately forecasting

demand, businesses can optimize their inventory levels, minimize carrying costs, and

reduce the risk of excess inventory.

However, despite the importance of demand forecasting, many organizations like

Kingcares Pharmacy face challenges in achieving accurate predictions. Variability in

consumer behavior, market trends, and external factors make it difficult to rely solely on

historical data for forecasting. Traditional methods and manual reporting often struggle to

adapt to dynamic and rapidly changing market demand conditions. In these situations, it is

essential to find ways to provide useful tools that will assist the businesses to improve their

decision making in demand forecasting of their products and services.

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Kingcares is a reputable pharmacy that was established in 2021. They offer a large

choice of pharmaceuticals and important healthcare supplies and are dedicated to giving a

comprehensive range of healthcare items. Kingcares, which specializes in the retail of

generic and branded drugs, is a reliable source for pharmaceutical needs. Beyond drugs,

the pharmacy provides essential healthcare supplies and sanitary products. Kingcares

Pharmacy oversees a large volume of medical supplies, making it challenging to keep track

of the company's current inventory. The company's current point-of-sale system does not

update in real time, causing difficulties with management when supply and demand

fluctuate. Overstocking, understocking, and medical supply expiration all result in

significant waste for the company, reducing its company profits. Aside from that,

Kingcares Pharmacy's vision enhances supply chain efficiency while also contributing to

environmental impact assessment and responsible resource management. This method not

only minimizes understocking situations, but it also reduces waste, streamlines processes,

and promotes a more sustainable and efficient medical supply chain that benefits both the

organization and the community.

In order to address these problems, there is a growing need for forecasting tools

that can manage complicated and dynamic demand patterns, such as those experienced by

Kingcares Pharmacy. The use of algorithms like the Moving Average and Data Analytics

and Technology can enhance the accuracy of demand forecasting in the supply chain by

incorporating more sophisticated techniques and applications. The use of data analytics,

technology, and algorithms play a significant role in demand forecasting to analyze vast

amounts of data such as historical sales data, market trends, and customer behaviour and
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generate more accurate forecasts. These tools enable businesses to detect patterns, identify

demand drivers, and make data-driven decisions.

After considering the challenges and concerns mentioned above, the researchers

were motivated to propose the development of MedSync: Enhancing Medical Supply

Chain with Demand Forecasting Using Moving Average Algorithm for Kingcares

Pharmacy.

The proposed project seeks to investigate and understand how the Moving Average

Algorithm and Analytical tools influence demand forecasting in data-driven decisions

based on available data and existing supply chain operations.

Objectives of the Study

General Objective:

The primary objective of the study is to develop a medical supply chain analytics system

with demand forecasting which employs moving average algorithm to enhance operational

efficiency, reduce costs, and overall sales performance for Kingcares Pharmacy.

Specific Objectives:

1. To design a dynamic medical supply chain analytics system with the following

features:

a. It responds to changes in real-time.

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b. Eliminates data entry, processing and analyzing data, and tracking key

performance indicators (KPIs), and

c. It uses predictive analytics to identify patterns or trends and predict

customers' future demand.

d. User-friendly interface in order for easy accessibility at any given time.

2. To develop a system incorporating the moving average algorithm as a

forecasting tool for demand prediction of healthcare products and to facilitate better

decision-making for inventory management, and supply chain operations.

3. To test and improve the system on short-term demand forecasts in terms of

accuracy, efficiency, clarity, and convenience of the environment for users with the

trend projection method.

4. Evaluate the performance of the developed system using the following criteria

Functionality, Usability, Reliability, Performance and Supportability.

Scope and Delimitations

The scope of the study examines the pharmaceutical supply chain operations of

Kingcares Pharmacy. Specifically, the study delves into demand forecasting for

pharmaceutical products, encompassing prescription medications, over-the-counter drugs,

and healthcare products. The users of the website include employees, admin, owner, and

suppliers. The algorithm employed for this purpose is the simple moving average method.
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Furthermore, the project extends its focus to incorporate the additional forecasting method,

trend projection. Additionally, short-term demand forecasting will be explored to address

immediate fluctuations in demand, complementing the objective of optimizing inventory

levels in response to varying customer demand patterns, product shelf life, and the

reduction of excess inventory. Notably, the proposed system incorporates a supplementary

feature—purchase order and transactions—to support overall operational efficiency. This

addition significantly contributes to the system's efficacy in managing pharmaceutical

operations by facilitating real-time updates to inventory levels upon each transaction. As a

sampling frame, two (2) groups will be considered for this study. The first group comprises

IT Experts and IT Professionals, while the second group consists of the manager and

personnel of Kingcares Pharmacy.

On the other hand, MedSync comes with certain limitations, such as payments and

financial aspects not being handled as part of the system. External factors such as changes

in healthcare regulations, economic conditions, or unforeseen events (e.g., global

pandemics) may impact the accuracy of demand forecasting and are beyond the control of

the pharmacy.

As mentioned earlier, other forecasting methods such as seasonal, or in other words,

dry or rainy, are not applicable for our system. This is because they could cause inaccurate

predictions due to the fact that there are no reliable sources to properly gauge the seasons

in the Philippines. Climate change and alterations in ocean currents can affect seasonal

trends and make them less predictable.

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Significance of the Study

The purpose of this study is the development of a supply chain analytics system

using the moving average algorithm, which is believed to enhance demand forecasting and

overall organizational decision-making. By delving into this area, the study seeks to

contribute valuable insights and practical solutions, benefiting the following:

Kingcares Pharmacy. The main beneficiary of this study will be more proactive

and will understand the benefits of using data insights from analytics to make rational

decisions. This will speed up the decision-making process, leading to operational

efficiency, cost savings, and improved business sales performance.

Staff at Kingcares Pharmacy. They can benefit from the MedSync system by

experiencing improved operational efficiency. The real-time inventory tracking and

demand forecasting features help in streamlining processes and enhancing overall

operational efficiency. The system's ability to prevent issues like understocking and

overstocking reduces stress and frustration, contributing to higher job satisfaction.

Customers. The customers benefit from increased availability, ensuring they can

obtain the medications and healthcare supplies they need when they need them, with better

inventory management and real-time tracking, customers can experience reduced wait

times. The pharmacy staff can quickly locate and provide the required products, improving

the overall customer experience.

Kingcares Pharmacy Suppliers. The system's improved visibility allows

Kingcares Pharmacy to communicate more effectively with suppliers. They can share
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information about stock levels, demand forecasts, and upcoming promotions, fostering a

more collaborative and efficient relationship. Also, sharing accurate demand forecasts with

suppliers allows them to improve their production planning and align their capabilities with

expected demand.

Other Pharmaceutical Companies. Kingcares Pharmacy, through the adoption of

MedSync, became a benchmark for other pharmaceutical companies. Their success with

the system may encourage other businesses in the industry to explore and invest in similar

technologies for improved operations.

Researchers. The thesis project provides a real-world case that researchers,

students, and professionals can leverage for various purposes, including academic studies,

technology integration research, decision-making analysis, and innovation discussions

within the pharmaceutical and healthcare industry.

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Conceptual Framework of the Study

Figure 1.0 presents the conceptual framework that serves as the guide in the

carrying out of this project. The input-output-process approach is used by the researchers

to develop a MedSync: Enhancing Medical Supply Chain with Demand Forecasting using

Moving Average Algorithm.

INPUT PROCESS OUTPUT

Knowledge Requirements Data Gathering Data

through
 Company Profile
 Observations
 Operational Data
 Interviews
(Past and Present)
 Literature Review
 Policy, Procedures MedSync:
and Guidelines Determination of the Enhancing
 Current appropriate development
Technology/Syste tools (hardware and Medical Supply
software) suitable for
m project Chain with
Issues and Challenges of Agile Methodology Demand
the supply chain and Forecasting
 Requirements
demand forecasting
Analysis using
Survey Respondents  Designing
 Development
 IT Experts Moving Average
 Testing
 Kingcares  Deployment Algorithm
Pharmacy
Statistical Treatment and
Technology Analysis of Data

 Hardware Presentation of
 Software Findings/Results

EVALUATION AND FEEDBACK

Figure 1.0 Conceptual Framework of the Study

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The first component is the input which contains the knowledge requirements, issues

and challenges faced by the company and technology requirements such as hardware and

software.

✔ Knowledge requirements comprise all data and information needed for the

completion of the said project such as the starting date of the business, the owner

of the business, does the staff have defined roles they have to fulfil and what are

they, and etc. The information about the company policies and current

technological advancement will also have a pivotal role into achieving the desired

output of the proposed system.

✔ Facing issues and challenges such as understocking and overstocking of items,

increasing number of wasted products due to lack of record about said products are

just some of the problems that Kingcares Pharmacy claims to have been facing ever

since its start up, these types issues will be gathered and will be used for the

suggested solutions for the company.

✔ The technology requirements such as the hardware and software needed for the

development and implementation of the system will be declared.

The second component contains the process that the researchers will be utilized to

attain the necessary information through data gathering: observation, interviews, and

literature review. The technology and tools suitable for the development of the Medical

Supply Chain Analytics System with Demand Forecasting. The research will use the

AGILE framework for the actual development of the project, aiming to determine and
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identify challenges in implementing the said approach. Summarizing and analyzing will be

done by the researchers for the presentation of results and findings.

The third component is the output. The output of the study is to develop a medical

supply chain analytics system with demand forecasting using moving average algorithm to

enhance operational efficiency, reduce costs, and overall sales performance for Kingcares

Pharmacy which is subjected for evaluation to assess its performance based on the criteria

of the instrument.

Definition of Terms

By giving their essential attributes, some words and phrases are operationally and

technically defined since they are necessary in understanding the entire project.

Operational Terms

MedSync. A web-based program that uses the moving average method for

accurately predicting the customer's demand for the different pharmaceutical and

healthcare items of Kingcares Pharmacy.

Kingcares Pharmacy. A reputable pharmacy committed to providing a

comprehensive range of healthcare products. Specializing in the retail of medications, both

generic and branded, Kingcares stands as a trusted source for pharmaceutical needs.
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Demand Forecasting. The systematic procedure of estimating the amount of

pharmaceutical items required by Kingcares Pharmacy during a given time period. It

involves analyzing past data, market patterns, and other pertinent aspects to forecast future

demand.

Moving Average Algorithm. It refers to an algorithmic approach used to forecast

pharmaceutical product demand.

Inventory Management. It involves managing the storage, tracking, and control

of pharmaceutical products to maintain optimal stock levels, limit stock outs, and eliminate

excess inventory, thereby reducing inventory costs.

Stock outs. A situation in which Kingcares Pharmacy suffers a lack of

pharmaceutical items, making some clients' orders unavailable.

Excess Inventory. The pharmacy keeps more pharmaceutical items than needed

for current and projected demand, resulting in increased carrying costs and possible waste.

Trend Projection. Utilizes historical data and statistical methods to recognize and

extend trends, patterns, or associations within the data, enabling the prediction of future

values or outcomes.
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Technical Terms

Data Analytics. The process of examining data sets to draw conclusions about

the information they contain, increasingly with the use of specialized technologies and

software (Stedman, 2023).

Predictive Analytics. It uses statistical algorithms and machine learning models

to examine past data and forecast future results. It involves finding patterns and trends

that can be utilized to forecast upcoming events or behaviors (https://www.sas.com/).

AGILE Framework. An Agile framework is a structured set of practices,

principles, and guidelines that organizations use to implement and apply Agile principles

in their software development projects. (https://www.outsystems.com/)

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CHAPTER 2

REVIEW OF RELATED LITERATURE AND STUDIES

This chapter discusses the theoretical background that leads to the design of the

proposed project, which have significant bearing on the study and further strengthen the

principles behind its development. This includes the review of foreign and locals related

literature and studies and similar existing systems.

Local Literatures

Supply Chain Management

Supply Chain Management (SCM) is a philosophy that aims to integrate

dependent activities, people, and resources from the point of origin to the ultimate

destination in supply channels. It can be characterized as systematic, strategic

coordination of the business operations, procedures, and transactions within the supply

chain to improve the individual companies' long-term performance and the supply chain

itself. (Parilla, 2021, as cited in Mentzer et al. 2000). Supply chain management involves

planning and management of all supply chain activities from sourcing and procurement

up to logistics, integrating both the supply and demand management functions.

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The Internet is definitely essential in today's supply chain. It gives customers

numerous ways to access our products and services, as well as the opportunity to track the

movement (and, in certain instances, the provenance) of items as they arrive. Batallones

and Curay (2019) mentioned that for businesses, it provides a greater ability to check in on

complex supply chain operations (i.e forecasting, inventory management, procurement and

others wherever they may be, as well as ways to improve customer service and to add

value, improve efficiency, and most importantly, please customers according to their needs.

Data Analytics on Supply Chain

Today's supply chains are vital to both the development and maintenance of today's

economy, providing consumers with not only luxury goods but also essentials such as food

and fuel. Analytics and artificial intelligence (AI) is here, tracking your every move like

George Orwell’s Big Brother. As explained by Felicio (2016) businesses do have so much

data in the supply chain some of them are structures and some are not. Many of them are

structured such as transaction records, sales, forecasts, and contract costs, but there are also

“unstructured” data such as customer calls, web logs, RFID and GPS locations and a lot

more. Analytics and AI are now finding their way into supply chains to help make sense

of them specially when dealing with forecasting for decision making. Felicio further

mentioned that a demand forecasting technology can offer "self-learning demand

prediction." In addition, new techniques are being developed to detect patterns in

consumption behaviors and other indicators of demand. Inventory optimization is another

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application. With so much information to process—businesses lead times, reliability,

prediction error, cost of keeping inventory, ordering cost, etc.—a "one-size-fits-all"

inventory safety strategy takes priority.

Vgosh Info Philippines (2022) also discusses the importance of technology like

data analytics particularly in supply chain plays a key key role, helping companies work

smarter and make better decisions. Due to their extensive reach and complex

organizational operations, data analytics offers valuable insights into a variety of logistical

components, such as transportation, warehouse management, and supply chain operations.

By analyzing massive amounts of data, logistics organizations can identify and prevent

potential hazards, resulting in smoother and more effective operations such as optimizing

inventory saving inventory cost, while meeting service level targets (Feliciano, 2020).

Moreover, Vgosh Info Philippines also discussed the impact of integrating data

analytics into supply chain operations in various industries.

✔ Enhanced Quality Control. For a supply chain to maintain quality control, it

needs to stay competitive and meet customer expectations.

✔ Enhanced Collaboration along the Supply Chain. A well-managed supply chain

enables you to share real-time information with your business partners, such as

suppliers, partners, and customers.

✔ Higher Efficiency Rate. End-to-end transparency is provided while the supply

chain's flexibility and resilience are increased.

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✔ Higher Revenue and Profitability. Increased customer satisfaction and retention

rates translate into increased income and profitability by allowing you to react

promptly and address any future issues in demand prediction.

✔ Enhanced Supply Chain Planning. Better planning of various supply chain

components is made possible by visibility and transparency across the supply

chain.

Foreign Literatures

Demand Forecasting on Supply Chain

In general, Tuovila defines forecasting as the art and science of expecting future

events. It involves taking previous data and projecting it into the future using mathematical

models, methods, or intuition. Forecasts are utilized for a variety of objectives, including

marketing, sales, finance/accounting, production/purchasing, and logistics. Likewise Tulia

(2023) and Champion (2023) elaborate that demand forecasting is a technique by which

businesses predict future demand for a certain product or service. Businesses can more

accurately predict future demand with improved demand forecasting. With improved

demand forecasting, businesses can estimate future demand more effectively. As a result,

businesses may make more informed judgments in procurement, sales, and inventory

management, among other areas. If done right, it can bring about cost-savings,

opportunities for growth, and more resilience in times of economic turmoil.

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According to Hellmuth-Sander (2023), the best strategy to improve demand

forecasting is to apply advanced analytics and forecasting methods. Businesses can

improve their demand projections by studying historical data, market trends, and customer

behaviour. There are various algorithms available that can be used to identify patterns and

make accurate predictions. These techniques allow businesses to forecast demand at a

granular level, leading to better inventory management and a reduction in out-of-stocks or

overstocks. Hellmuth-Sander also emphazises that demand forecasts should not only be

based on internal data. External factors such as economic indicators, weather patterns or

industry trends can have a significant impact on customer demand. By incorporating these

external factors into forecasting models, companies can improve the accuracy of their

forecasts.

Furthermore, Rheude (2023) believes that no one can forecast the future with total

accuracy. However, various demand forecasting methods that involve predictive analysis

may help you in making the right decision. Below are some types, methods as explained

by Rheude:

Commonly used demand forecasting types:

1. Passive demand forecasting. In this model, the user utilizes sales data from the

past to predict the future, incorporating data from the same season to project

future sales. This holds especially true for businesses experiencing seasonal

fluctuations.
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2. Active Demand Forecasting. If the business is just starting out, active demand

forecasting is a good choice to help you make informed decisions. It takes into

consideration market research, marketing campaigns, and expansion plans.

3. Short-term Projections. This projection type forecasts the next three to twelve

months, allowing you to adjust your projections based on real-time sales data.

It helps you respond quickly to changes in customer demand. This is useful for

managing your just-in-time supply chain.

4. Long-term Projections. A method for foreseeing upcoming events, trends, or

conditions within a timeframe spanning from six months to five years. This

process entails examining historical data, market trends, and various factors to

make well-informed decisions regarding investments, expansion strategies, and

the allocation of resources.

5. External Macro Forecasting. It incorporates trends in the broader economy.

This projection looks at how those trends will affect your goals on a macro-

level.

Short Term Forecasting

According to Coupa (2021), to develop short-term demand forecasts effectively,

understanding consumer behavior during crises like COVID-19 is crucial. Businesses can

utilize existing data such as POS sales, customer order history, inventory levels, and

supplier shortages. These data, when fed into forecasting models, reveal shifting trends

affecting operations. Additionally, publicly available data like virus trajectory, lockdown
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periods, and macroeconomic indicators can augment these models. Short-term demand

forecasting enables businesses to stay informed about market dynamics and respond

effectively to disruptions.

Seasonal Forecasting

According to Abigail (2023), climate change in the Philippines leads to more

frequent and severe extreme weather events like floods, droughts, and typhoons. These

events can cause seasonal inaccuracy and disruption of essential services, including

healthcare. Medication shortages often occur as a result, leaving people without access to

necessary treatments during and after such disasters. Additionally, the healthcare system

faces challenges in responding to increased demand for medical services during extreme

weather events while dealing with damaged facilities and disrupted supply chains.

Moving Average Algorithm

Demand forecasting is an important aspect of supply chain management. It has a

direct and binding influence on inventory management throughout the company's supply

chain.

Incorrectly predicting higher demand results in lost inventory and storage costs

(including maybe relocating products to a temporary storage facility). And if the

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commodities are perishable, the consequences are quick and serious. Srinivasan (2017)

discusses moving average algorithms used for demand forecasting.

1. Simple Moving Average: This is calculated by dividing the sum of values during

a particular period by the number of time periods. This is particularly important

in predicting long-term trends. However, it may take longer to respond to rapid

or sudden price fluctuations.

2. Weighted Moving Average: This method provides more weight to recent data.

(Perhaps we should believe more current statistics, say data from March rather

than January). Current data may reflect an adjustment in price trend or some

other more recent change. It also helps to avoid the influence of previous

information and responds quickly to price changes, as opposed to the basic

moving average method. This is relevant for short-term forecasting.

Agile Methodology

The literature underscores the significance of agile data-centric demand forecasting

techniques, including the implementation of the moving average algorithm, in bolstering

reliability within pharmaceutical supply chains. Hans Levendach PhD CPDF's research

highlights the importance of adaptability, accuracy, visibility, collaboration, continuous

improvement, and cost efficiency in modern supply chain management. Leveraging agile

methods enables pharmacies to swiftly adapt to changing demand patterns, optimize

inventory levels, and enhance accuracy in forecasting, thereby minimizing the risk of
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stockouts or overstocking. By promoting greater visibility and collaboration across the

supply chain network, pharmacies can make proactive decisions, mitigate risks, and

improve reliability in fulfilling customer orders.

The literature from the Knowledge Center highlights the advantages of an agile

supply chain, supporting research on supply chain analytics, demand forecasting, and the

moving average algorithm. Agile supply chains enhance efficiency, inventory

management, and productivity, allowing companies to adapt quickly to changing customer

demands and prioritize resources effectively. Benefits include increased flexibility,

visibility, and growth, with applications throughout the supply chain, such as in production,

procurement, storage, distribution, and forecasting. Ultimately, an agile approach improves

supply chain operations, making them more responsive, efficient, and reliable for

pharmaceutical and other industries.

The literature provided by Adar Hay strongly supports research on supply chain

analytics, demand forecasting, and the moving average algorithm by advocating for the

principles and benefits of an agile supply chain. Hay defines an agile supply chain as one

prioritizing flexibility, enabling organizations to swiftly adapt to changing customer

demand without fixed configurations. This flexibility, particularly in forecasting,

production, scheduling, manufacturing, warehousing, and distribution, allows companies

to leverage point-of-sale data and demand-driven planning effectively, anticipating

demand spikes while remaining adaptable. The benefits of an agile supply chain include

increased flexibility, responsiveness, and resilience to sudden changes, as well as greater

visibility and shared responsibility among stakeholders. Overall, Hay's literature

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emphasizes the importance of agility in supply chain management, aligning with the

objectives of optimizing operations and enhancing reliability.

Local Studies

Alegado, R. and Tumibay, G. (2020) advocate for the use of a vaccine demand

forecasting tool to tackle issues such as limited storage, low stock, overstocking, and

maintenance costs. Forecasting, considered an integral part of decision-making in

management, is crucial for various aspects of a company. Among traditional forecasting

models, the Autoregressive Integrated Moving Average (ARIMA) model is acknowledged

as advanced and robust. This statistical model relies on Autoregressive (AR) and Moving

Average (MA) processes, and it is widely utilized by researchers for time-series data

forecasting. The study's forecasting results are positioned to aid policy makers in making

informed decisions to enhance vaccination coverage.

According to Arguelles (2023), the transformative impact of big data on supply

chain management is highlighted, specifically focusing on demand forecasting. The

utilization of extensive data from diverse sources, including customer behaviors and

market trends, allows companies to more accurately predict customer demand. This enables

them to adjust production and inventory levels, enhancing the efficiency and cost-

effectiveness of the supply chain. The research, conducted in the hospitality industry,

employs SmartPLS software and an online survey to investigate the hypothesized model.
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The findings indicate a positive and significant impact of big data on supply chain

performance through demand forecasting, emphasizing its ongoing role in driving

innovation and improvement in the hospitality sector.

As referenced in the research titled "Real Time Supply Chain Management System

for Multicast Corporation with Sales Forecasting" (2019), it is emphasized that companies

aiming to remain competitive and stay ahead in their business operations must implement

sophisticated systems integrated with their supply chain management. Such solutions play

a crucial role in monitoring transactions involving people, materials, data, and procedures

within the company through the use of technology. The introduction of the supply chain

management system has streamlined the process of ordering and monitoring transactions

online. Additionally, another study by Anlacan (2013) identifies several trends in supply

chain management (SCM) that have garnered attention, including customer-driven supply

chains, connected supply chains, risk management, and a total cost perspective. Despite

SCM being a broad and complex strategy, advancements in business and marketing

facilitate the analysis and optimization of this complexity. SCM systems contribute to

enhancing delivery scheduling, enabling suppliers to deliver materials and components

precisely when needed. This facilitates just-in-time inventory practices, allowing

manufacturers to reduce raw material handling and optimize raw material usage.

According to Legaspi (2019), inventory management stands as a crucial component

for companies across various sectors. It not only furnishes comprehensive details about a

company's assets but also guides effective utilization based on predicted trends. The study

identifies five key features integral to successful inventory management, encompassing

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punctual reporting, accurate in-stock levels, inventory segmentation, cost optimization, and

demand forecasting. When tailored to factors specific to the client's industry, the

integration of these features can yield more productive outcomes and markedly enhance

overall performance.

According to Dang-awan (2021), a modern solution known as the 'Pharmacy

Information System' (PIS) has demonstrated its efficacy in dispensing medications for

patients within Philippine hospitals. This system safely oversees dosage administration,

monitors stock quantities, and provides insights into drug and medical tools inventory,

along with facilitating the generation of essential reports. The notable effectiveness of this

system has garnered the interest of other researchers, prompting them to explore

maintenance and updates for its continued improvement.

Kolade (2019) conducted a study investigating the application of structured

forecasting methods for accurate demand forecasts using 12 monthly sales figures from a

moderately busy pharmacy. The analysis employed various forecasting techniques,

including the Moving Average Method, Exponential Smoothing Method, and Least Square

Method. The study assessed the performance of these forecasting methods using accuracy

measures such as Mean Absolute Deviation (MAD), Mean Square Error (MSE), and Mean

Absolute Percentage Error (MAPE). The findings suggest that the Exponential Smoothing

Method, yielding the least forecast error, is the most effective method. Therefore, the

pharmacy is recommended to adopt this optimal forecasting method for determining

monthly demand forecasts. Additionally, the study advises pharmacy operators to maintain
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robust sales and inventory records, acknowledging that computerizing the system could be

beneficial, albeit potentially costly for smaller pharmacy outlets.

Puspitasari, A., Satibi, et al. (2022) conducted an assessment of drug management

at the Academic Hospital of Gadjah Mada University, revealing that damaged and expired

drugs constituted 4.71%, while dead stock accounted for 7.89%. Inaccurate planning

emerged as a significant factor contributing to these issues. From this study, it is stated that

forecasting using the 3 period SMA method makes it easier to determine drug demands in

the following period. This result is in accordance with the conclusion of Andriana's

research, which stated that the forecasting using SMA made it easier to determine the

amount of production of each tea flavor variant, so as to avoid excess or shortage of stock.

Cai, T., Li, X., et al. (2022) explains the critical issue of inventory management in

the supply chain, emphasizing the importance of reducing inventory levels for long-term

cost savings. They highlight the role of improved forecasting accuracy through information

sharing to coordinate supply chain operations. Suppliers and retailers benefit from shared

sales forecasting and inventory information, leading to shorter delivery times, reduced

demand variations, and lower inventory and shortage costs. The study investigates the

impact of three forecasting strategies on suppliers, considering forecasting methods and

associated errors.

Aman, Z., Ezzine, L., et al. (2018) emphasizes the crucial role of demand

forecasting in inventory management. They emphasize that inventory stock levels are

directly influenced by the accuracy of demand forecasts, and any inaccuracies can result in
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significant costs. The authors highlight the prevalent practice of making substantial

investments in inventories to prevent stockouts. In the specific context of a food company

dealing with perishable goods, reliable and precise demand forecasts become paramount.

Aman et al. underline the need for efficient supply chains with shortened lead times and

limited inventory for products with steady and predictable demand. They emphasize that

effective supply chain management requires collaboration among different functions, such

as planning, procurement, manufacturing, and logistics. Using the collaboration between

the planning function and suppliers as an example, the authors underscore the importance

of historical data in building accurate forecasts. The ultimate objective is to devise an

optimal production plan that minimizes the overall production cost, encompassing

procurement, processing, storage, and distribution costs. The research highlights the

critical role of demand forecasting in shaping efficient production plans and contributing

to cost-effective supply chain management.

JSS Digital (2023) highlights the critical role of accurate demand forecasts in

shaping strategic decisions and optimizing supply chains within the pharmaceutical

industry's dynamic landscape. A case study in this sector highlights the transformative

impact of transitioning from manual, labor-intensive forecasting methods to a streamlined

process. The company's shift involved moving away from Excel spreadsheets and data

dumps, opting for a more efficient and insightful approach. The aim was to gain real-time

insights into various aspects such as opportunity costs, inventory risks, demand forecasts,

rolling forecasts, budgets, and actual sales. This shift aimed to enhance forecasting

efficiency and elevate analytical capabilities, demonstrating the potential of forecast

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analysis in revolutionizing the pharmaceutical industry. The case study underscores the

importance of embracing advanced technologies, optimizing processes, and fostering a

culture of data-driven decision-making to navigate the intricate pharmaceutical landscape

with improved accuracy, efficiency, and agility.

Foreign Studies

In response to dynamic healthcare regulations, pharmaceutical companies are

increasingly focusing on profitability and cost reduction, with supply chain management

playing a pivotal role. Amgen operates within the pharmaceutical supply chain, providing

end products prescribed for chronic patients, leading to a consistent demand pattern.

Despite this stability, there is observed imbalance in bulk production orders. According to

Korzilius (2010), the literature highlights several potential causes of demand variability

amplification, with demand forecasting, order batching, price fluctuations, and shortage

gaming identified as crucial factors. Given the stable demand patterns, the research

proposes the use of simple statistical methods to enhance demand forecasting, including

moving average. The study underscores the importance of addressing these challenges for

better control and cost management in the pharmaceutical supply chain.

Burinskiene (2022) underscores the critical importance of accurately anticipating

demand in pharmacies, facilitating effective inventory planning and optimal product

distribution across all retail outlets. The study examines key distinctions in pharmacy

chains by comparing aggregate demand (for the entire pharmacy chain) and disaggregated
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demand (for individual pharmacies). In the aggregated scenario, sales from multiple

locations are consolidated, and demand forecasting is conducted at the chain level. The

primary focus of the research is the development of a forecasting model aimed at reducing

shortages in drug supply. Burinskiene emphasizes a weekly review to enhance drug

availability. The paper employs various forecasting methods, evaluating their accuracy to

determine which methods, under specific circumstances, are most suitable for practical

applications.

Djaja, M. & Yuan, X-M. (2023) underscore the critical significance of integrating

Supply Chain Management (SCM) and Marketing functions to ensure the delivery of high-

quality services to customers. The authors argue that the absence of integration between

demand and supply functions may lead to underperformance for a firm. They elaborate on

the essential nature of combining these functions, where Marketing plays a crucial role in

addressing varying demands and identifying suitable product offerings for different

consumer segments. On the other hand, Supply Chain Management focuses on operational

aspects such as inbound logistics, outbound logistics, inventory management, and timely

deliveries. Thus, the authors emphasize the clear importance of integrating both functions.

According to Setijadi, et al. (2021), as cited in “Impact of Digital Marketing on

Supply Chain Collaboration Through S&OP Framework: A Retail Industry Case Study”,

the concept of supply chain management involves the seamless integration of business

operations spanning from original suppliers to end-consumers, encompassing products,

services, and information that collectively enhance consumer value. The Global Supply

Chain Foundation defines it as the coordination of activities encompassing planning,

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execution, and optimization to ensure the efficient flow and storage of goods and services.

Furthermore, the exchange of relevant information between consumption points is a crucial

aspect of meeting consumer needs. Supply chain management is viewed as a form of

strategic collaboration among chain members, contributing to the overall performance of

the channel. The core objective is to meet consumer expectations by facilitating prompt

product distribution, ensuring high quality, and maintaining cost efficiency.

Irawati, N. and Sinaga, H. (2018) highlight the absence of a defined plan for

forecasting the demand for medical disposables in the Pharmacy department. The current

approach relies on estimates derived from past actual demand, resulting in inefficiencies in

the organizational processes. This lack of effective planning for medical disposable

demand not only hampers the efficiency of the pharmacy department but also has potential

implications for the budgeting decision-making process. Given the usual tight budgetary

constraints in hospitals, accurate prediction of disposable supply is crucial. The authors

focus on analyzing the forecasting of demand using Moving Average and exponential

smoothing techniques in their paper. Their aim is to obtain the most accurate forecast of

demand that can effectively guide the pharmacy's planning. Irawati and Sinaga emphasize

the critical role of medical disposables as essential support tools in medical operations,

emphasizing the need for maintaining sufficient stock to ensure optimal service in

hospitals. They underline the pharmacy department's pivotal role in forecasting demand,

providing crucial information for decision-making in the budgeting process.

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Systems

The software company Qlik, which specializes in business intelligence and data

analytics solutions, created the website Qlik.com. Qlik.com is primarily used as a platform

to disseminate information about the company's offerings in the areas of business

intelligence, data analytics, and data visualization. To assist users in comprehending and

making the most of Qlik's products, it provides resources like case studies, product

documentation, client endorsements, and instructional materials.

SAP Integrated Business Planning is referred to as SAP IBP. Information on SAP's

Integrated Business Planning software solution is the main purpose of the SAP IBP

website. SAP IBP is a cloud-based technology that helps companies increase the

effectiveness of their business planning overall, optimize inventory levels, and streamline

their supply chain operations. The website functions as a venue for exhibiting SAP IBP's

features, advantages, and capabilities. It also offers tools like case studies, whitepapers,

and product documentation to assist prospective customers.

The inventory management software from InFlow is showcased and information is

provided on the company's website. The main purpose of the website is to advertise and

market InFlow Inventory, a software program made to assist companies with inventory

management, stock level monitoring, and operational optimization. The website provides

features, advantages, cost details, client endorsements, and tools like manuals and tutorials

to assist customers in comprehending and making efficient use of the InFlow Inventory

software.
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Information on the company's supply chain planning and pricing optimization

solutions is the main purpose of the Blue Ridge website. Blue Ridge provides cloud-native

supply chain planning software aimed at helping companies predict demand, manage

inventory levels, and boost overall effectiveness of the supply chain. The website functions

as a platform for exhibiting the attributes, advantages, and competencies of Blue Ridge

solutions. Additionally, it furnishes potential consumers with materials like whitepapers,

case studies, and product documentation to aid in comprehending the value proposition of

the products.

The retail price optimization and merchandising software solutions offered by

DemandTec are showcased and detailed on their website. The main purpose of the website

is to advertise and market DemandTec's line of products, which are intended to assist

retailers in increasing margins, optimizing pricing tactics, and improving overall

merchandising performance. To assist consumers in comprehending and making good use

of DemandTec's products, the website provides features, benefits, price details, client

testimonials, and resources including case studies and whitepapers.

Synthesis

Traditional inventory and monitoring systems in rural health centers often struggle

to keep pace with the demands of today's rapidly changing healthcare landscape. Outdated

processes result in inaccuracies and inefficiencies. The solution lies in upgrading to modern

supply chain management systems, which can greatly enhance data accuracy, streamline
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workflows, and boost overall productivity according to many articles and studies. Central

to this improvement is the implementation of accurate demand forecasting methods, such

as moving averages, exponential smoothing, and ARIMA models. These techniques aim

to minimize stockouts, prevent overstocking, and maintain optimal inventory levels.

Leveraging technology is vital, with software solutions like Qlik, SAP IBP, InFlow, Blue

Ridge, and DemandTec offering efficient inventory management and forecasting

capabilities. By embracing these modern tools and techniques, rural health centers can

transform their inventory management, ensuring they deliver superior healthcare services

to their communities.
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CHAPTER 3

METHODOLOGY

This chapter presents the methods and techniques to be applied in the study. The

requirements analysis, project designs, system architecture, development models, data

collection, data processing, and statistical techniques that will be used in the study are also

discussed and described.

Requirement Analysis

Operational Feasibility

The researchers utilized the developmental method, a systematic approach

involving the design, development, and evaluation of instructional programs to meet

predetermined criteria. The operational feasibility of implementing supply chain analytics

with demand forecasting and a moving average algorithm for Kingcares Pharmacy is

underscored by existing operational challenges and the potential benefits offered by the

proposed solution, MedSync

Kingcares Pharmacy currently encounters issues such as overstocking, leading to

higher holding costs and potential product expiration and markdowns, as well as stockouts,

resulting in missed sales opportunities and potential damage to brand reputation.

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Additionally, the pharmacy operates with non-real-time information and relies on physical

records, such as logbooks, for inventory management.

While the creation of MedSync may face challenges such as forecasting errors,

inventory record bugs, and email validation errors, its implementation would have a

transformative effect on Kingcares Pharmacy's operations.

MedSync would serve as an upgraded inventory system, providing real-time

information, notification features, and user-friendly interfaces tailored for the admin and

employees. By targeting these beneficiaries, MedSync ensures that those directly involved

in inventory management and decision-making have access to pertinent information and

tools to streamline their workflow.

Moreover, MedSync would offer short-term trend projections and insights into

customer demand patterns, ultimately leading to improved operational efficiency, cost

savings, enhanced business performance, and a better customer experience.

Therefore, despite potential challenges, the adoption of MedSync holds promise for

addressing existing operational issues and driving positive outcomes for Kingcares

Pharmacy, benefiting both the admin and employees who rely on it for day-to-day

operations and decision-making processes.

Technical Feasibility

The technical feasibility of implementing the research methodology for supply

chain analytics with demand forecasting and a moving average algorithm for Kingcares
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Pharmacy is supported by software and hardware requirements. These minimal

requirements ensure accessibility and usability across a wide range of devices and setups,

making the implementation of the research methodology technically feasible for Kingcares

Pharmacy without the need for extensive software or hardware investments.

Table 3.0 Software and Hardware Specifications for System Development

Software Specification for System Development

Operating System Windows 10

Software Application(s) Xampp v8.2.0 / PHP 8.2.0

VisualStudio Code
Composer

Browser Application Chrome and Firefox

Hardware Specification for System Development

Processor Intel Core i3 - 10100 Four-Core Processor 3.60Ghz or better

System Type 64-bit Operating System, x64-based processor

Memory (RAM) At least 8 Gb DDR4

Storage At least 256 Gb Solid State Drive

In table 3.0 shows the recommended specifications for the process of system

development. For the software side of the system development Xampp will be used to run

Apache and the Sql for the development, while VS Code is the chosen source code editor
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for this project. Since the developers chose to make the system using the Laravel

Framework, Composer software was used to properly connect the PHP side of things to

the Laravel Framework. On the hardware side, basic requirements include internet access

and modern devices with at least 8GB of RAM and sufficient storage capacity to install all

the necessary development software and their versions.

Table 3.1 Software and Hardware Specifications for System Deployment

Software Specification for System Deployment

Operating System Any Operating System with GUI

Browser Application Firefox ver 4.x.x and Google Chrome ver 61.x.x

Browser Support HTML5 Compatible

Hardware Specification for System Development

Processor 2GHz Single-core processor or better

Memory (RAM) At least 8 Gb DDR4

Internet Connection At least 10 Mbps

Table 3.1 denotes all the specifications that will allow the client to properly and

efficiently run the system. From a software perspective, web browsers are necessary to

access the web-based system, which implies compatibility with commonly used browsers

that supports HTML 5, such as Google Chrome starting from the version 61 up to the latest

and Firefox version 4 up to the latest, this was verified by the lambdatest.com(2022). Any
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OS that has a GUI could also be used for the deployment of the system no matter the

version. Now from the hardware perspective single-core processors in theory are capable

for the systems deployment. The recommended RAM would be 8 gigabytes so that the

device could load its own OS and a Browser. Due to the fact that the system is a Web-

Based system an Internet Connection with at least 10 Mbps is required.

The given specifications are the minimum requirements from the start to finish of

the development phase as well as the deployment phase. Abiding by the requirements or

delivering enhanced alternatives would ensure that the user will be able to experience the

features of MedSync at its optimal condition.

Economic Feasibility

As part of the requirement analysis, economic feasibility will be prepared to assess

whether the proposed project is financially viable and likely to generate sufficient returns

or payback to justify its costs as shown in Table 3.2. This involves evaluating the initial

investment, potential costs, and benefits associated with the project over its expected

number of years.
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Table 3.2 Initial Investment, Development, Benefits and Payback

Initial Investment Second Month TOTAL

INVESTMENTS
₱3,700.00 ₱6,700.00 ₱10,400.00

Monthly Year 4 Year 5

Duration Year 2 Year 3
EXPENDITURES Rate (Cost) (Cost)
(Month/S) (Cost) (Cost) +3%
(Php) +3% +3%

Development

Subscriptions:
Web Hosting ₱500.00 12 ₱6,000.00 ₱6,180.00 ₱6,365.40 ₱6,556.36

Miscellaneous
Expenses:

Transportation ₱1,500.00 4 ₱6,000.00 ₱6,180.00 ₱6,365.40 ₱6,556.36

Food ₱1,500.00 4 ₱6,000.00 ₱6,180.00 ₱6,365.40 ₱6,556.36

₱31,827.0 ₱32,781.8
Electricity Bills ₱2,500.00 12 ₱30,000.00 ₱30,900.00 0 1

Internet ₱15,276.9 ₱15,735.2

Connection ₱1,200.00 12 ₱14,400.00 ₱14,832.00 6 7

₱66,200.1 ₱68,186.1
SUBTOTAL ₱7,200.00 ₱62,400.00 ₱64,272.00
6 6

Monthly Year 3 Year 4 Year 5

Duration Year 2
BENEFITS Rate (Benefits) (Benefits) (Benefits)
(Month/S) (Benefits)
(Php) +3% +3% +3%

Maintenance ₱12,000.0
Fees 0 4 ₱48,000.00

Project Team:
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Project ₱48,881.0 ₱195,524.0

Manager 0 4 0

Database ₱34,710.0 ₱104,130.0

Developer 0 3 0

Lead ₱54,808.0 ₱164,424.0

Programmer 0 3 0

₱40,010.0 ₱120,030.0
System Analyst 0 3 0

₱106,000. ₱623,108.0 ₱641,801.2 ₱661,055. ₱680,886.

SUBTOTAL
00 0 4 28 94

YEAR TOTAL ANNUAL INTEREST FORMULA

Year 1 ₱0.00 N/A N/A

Year 2 ₱560,708.00 N/A 623,108 - 62,400

Year 3 ₱577,529.24 Development +3% Benefits +3% 641,801.24 - 64,272

Year 4 ₱594,855.12 Development +3% Benefits +3% 661,055.28 - 66,200.16

Year 5 ₱612,700.78 Development +3% Benefits +3% 680,886.94 - 68,186.16

TOTAL
₱2,345,793.14
BENEFITS

In table 3.2 presents the key considerations in determining economic

feasibility which includes the following:

Initial investment

✔ In the first month, the initial investment amounting to ₱3,700.00 is sourced from

the monthly rates of electricity bills and internet connection fees. This

allocation is attributed to the proposal phase, during which only expenses

necessary at the time are considered.

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✔ The second month shows an expansion of expenses, total of ₱6,700.00. This

includes not only electricity bills and internet connection fees but also

additional costs such as transportation and food expenses. This is because the

system developers are already observing the operational system and workflow

of the pharmacy, as well as meeting with the admin and employees to discuss

the development of the system.

✔ The total initial investment for the system development project amounts to

₱10,400.00. It is important to note that during the first year, all expenses are

borne directly by the system developers, providing a comprehensive view of

the overall expenditures leading to this amount.

Payback

✔ The payback period refers to the time it takes for an investment to generate

sufficient returns to cover its initial costs. Payback calculations are initiated

from the second year onwards, signifying the transition from investment to

returns. The interest rate of 3% per annum incorporated into the payback

scheme is a reflection of inflation in the Philippines, verified from the prediction

of Aaron O'Neill published on Nov 17, 2023 at statista.com. This interest rate

adjustment ensures that the payback accounts for the depreciating value of

currency over time due to inflation, thereby maintaining the real value of

returns.
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To determine the benefit in terms of revenue, here is the calculation of the

payback period and the total returns generated from the investment:

Given the initial investment of ₱10,400.00 and considering the payback scheme

starting from the second year onwards with a 3% interest rate per annum, we can

calculate the returns over the subsequent years.

✔ Year 1: No returns (as it represents the initial investment- proposal phase).

✔ Year 2: ₱560,708.00

✔ Year 3: ₱577,529.24

✔ Year 4: ₱594,855.12

✔ Year 5: ₱612,700.78

To calculate the total benefit in terms of revenue, we sum up the returns

from each year:

Total Benefit = Year 2 + Year 3 + Year 4 + Year 5

= ₱560,708.00 + ₱577,529.24 + ₱594,855.12 + ₱612,700.78

Total Benefit = ₱2,345,793.14

Therefore, the total benefit in terms of revenue over the five-year period amounts

to ₱2,345,793.14. This represents the returns generated from the initial investment

in the system development project.

This is to remind that the monthly salary rate of the project team has been fact-

checked and sourced from the Economic Research Institute, with the information

last updated on March 1, 2024.

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Schedule Feasibility

To properly monitor the progress of the activities during the project development,

Gantt Chart will be used to assess whether a proposed project can be completed within an

acceptable timeframe. It involves evaluating various factors related to time constraints,

resource availability, and project complexity. Table 3.3 provides the list of tasks, deadlines

(start and end), and status that the researchers completed.

Table 3.3 Schedule Gantt Chart

As indicated in table 3.3, four (4) key activities are scheduled, including chapters

1, 2, 3, and project development with the following descriptions: introduction, review of

related literature and studies, methodology, development respectively. The schedule of

activities started on January 3, 2024 until March 20, 2024. The researchers divided into

sub-activities to easily measure and execute all the scheduled activities as shows below.

Task 1- Chapter 1: Introduction

✔ Mentor Scouting (January 3 - January 16)

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✔ Mentor Approval (January 16)

✔ Proposal Revisions (January 12 - January 15)

✔ Client Meeting (January 8)

✔ Chapter 1 Documentation (January 12 - January 22)

✔ Chapter 1 Submission (January 23)

Task 2 - Chapter 2: Review of Related Literature and Studies

✔ Chapter 2 Documentation (January 26 - February 1)

✔ Chapter 2 Submission (February 2)

✔ Presentation (February 6)

✔ Discussion with Mentor (February 8)

Task 3 - Chapter 3: Methodology

✔ Chapter 3 Documentation (February 13 - February 19)

✔ Chapter 3 Submission (February 20)

✔ 25% System Development (January 18 - February 6)

✔ 50% System Development (February 6 - March 20)

Task 4 – Chapter 4: Results and Discussion

✔ Chapter 4 Documentation (May 13 - June 12)

✔ Chapter 4 Submission (June 12)

✔ 75% System Development (March 25 – May 30)

Task 5 – Chapter 5: Conclusion and Recommendation

✔ Chapter 5 Documentation (May 31 - June 12)

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✔ Chapter 5 Submission (June 13)

✔ 100% System Development (June 13)

✔ Mock Defense with Mentor (June 14)

✔ Final Defense (June 19)

Project Design

Context Diagram

The researchers provide the context diagram level 0 which provides a high-level

overview of the proposed system and its interactions with external entities.

Figure 3.0 Context Diagram Level 0

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Figure 3.0 illustrates the boundaries of the system (MedSync) and the primary

external entities (owner, administrator and employees) that interact with it. Below is the

general outline of what MedSync level 0 context diagram typically includes:

1. Admin

✔ Monitoring Logs

✔ Sets Privileges

✔ Input Transactions

✔ Manage Inventory

✔ Modifying Accounts

✔ View Inventory Details

✔ View Transaction Records

2. Owner

✔ Monitoring Logs

✔ Sets Privileges

✔ Input Transactions

✔ Manage Inventory

✔ Modifying Accounts

✔ View Inventory Details

✔ View Transaction Records

3. Employees

✔ Input Transactions

✔ Manage Inventory
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✔ View Inventory Details

✔ View Transaction Record

4. Supplier

✔ Give Supply Details

✔ View Order List

The system itself performs the following functions:

✔ Updates inventory levels based on customer orders and employee updates.

✔ Generates analysis reports for the owner.

✔ Sends order invoices to customers.

✔ Receives delivery details from the supplier

Overall, this context diagram provides a high-level overview of how the

transactions system interacts with various entities to process customer orders, manage

inventory, and generate reports for the owner. It establishes the system's boundaries and

clarifies its role within the broader context.

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Data Flow Diagram

Figure 3.1 Data Flow Diagram Level 1

Figure 3.1 shows the Level 1 context diagram of MedSync which provides a more

detailed view of the system compared to figure 3.0 (Level 0 context diagram). It expands

upon the interactions between the system and its external entities, breaking down high-

level processes into more specific sub processes. Below is Level 1 context diagram which

includes:

1. External Entities

a. Admin: Represents the system administrator, has connections on everything

such as employee information, products information, reports and forecasts.

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b. Owner: Represents the owner of KingCares Pharmacy, has connections on

everything such as employee information, products information, reports and

forecasts.

c. Employee: These are the main users of the system responsible for ensuring

the accuracy of all the inputs.

d. Supplier: Those tasked to give supply details to client and view the

KingCares Pharmacy.

2. Data Stores

a. Employees: Stores information about employees in the system, including

their ID, employee ID (nullable), last name, first name, username, password,

and email.

b. Inventory: This stores information about products in the system, including

their id(system generated), brand name (nullable), name, description, product

type ID (foreign key referencing Product Types), category ID (foreign key

referencing Categories), quantity, and price. This has subgroups which are

Product Types and Categories.

✔ The Product Types subgroup contains the id(system generated) and

name (example: tablet, capsule, drops, syrup, or powder suspension),

✔ Category subgroup contains id(system generated) and name (example:

prescription, non-prescription or non-medication).

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c. Transactions: This accumulates details about transactions made using the

system, it gathers id(System Generated), product_id, sold_qty, price and

transaction_date.

d. Supply Records: This provides the supply history from supplier to client, it

gathers past data such as status, id, product name, and date.

3. Processes

a. Registration and Login System: Represents the overall process of registration

and logins of employees and admins. This process also includes the collection

of information from the employee for when they register their accounts. For

the Admin they are able to login and check all the employee information from

the database.

b. Inventory System: Represents the overall process of managing product

information, including adding, editing, and/or deleting products. This where

the Admin and Employee would be able to monitor the Inventory details.

c. POS System: Represents the overall process of transactions made everyday,

including adding, editing and/or deleting transactions.

d. Generate Reports: This process is associated with the forecasting and alert

feature that the system would display. In this process the system takes all the

information then proceeds to calculate all the necessary information for a better

result on the forecasting feature.

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4. Data Flows

a. Information: Represents the initial action triggered by the administrator and

employee. In this part the data lend by the user will now be stored in the Digital

Database named Employees.

b. Inventory Details: Represents the data provided by the Inventory System in

response at the request of the employee and admin.

c. New Product Details: Represents the data provided by the employee and

admin if/when they decide to add, edit and/or delete any of products and

product information.

d. Inventory Level Details: Represents the data provided by the Inventory

System to Forecasting System which then translates into Generating Reports.

e. Old Transaction Details: Represents the data given by the Transactions

System for the employees to view.

f. New Transaction Details: Represents the data given by the Transactions

System for the employees to view, add, edit and/or delete transactions

information.

g. Transaction Details: Represents the data given by the Transactions System

for the admin and Forecasting System. Admins then can view, add, edit and/or

delete transaction information. Forecasting System will be able to use the

information given from the transactions and then stored in the Transaction

database to then Generate Reports.

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h. Inventory, System Reports and Forecast: Represents the data provided by

the Forecasting System, Inventory System and Transactions System to then be

overviewed by the employee and admin.

i. Supply Details: Represents to the data provided by the supplier to be used to

monitor the supply details.

j. Order List: Represents to the data provided by the system to be used to

monitor the order details.

Figure 3.2 UML Class Diagram

1. Classes

a. Employee: Represents an employee in the system. It has attributes like id,

employee_id, last_name, first_name, username, password, and email.

b. Supplier: Represents the supplier of medical products to the Pharmacy. It has

attributes like id, name, contact_person, status, supply_date.

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c. ProductType: Represents a type of product, such as tablet, capsule, drops,

powder suspension, or syrup. It has attributes like id and name.

d. Category: Represents a product category, such as prescription, non-

prescription, or non-medication. It has attributes like id and name.

e. Product: Represents a product in the system. It has attributes like id,

brandname, name, description, producttype_id (foreign key referencing

ProductType), category_id (foreign key referencing Category), mg, quantity,

and price.

2. Relationships

a. Employee and Product are connected with a unidirectional arrow labeled

"purchased," indicating that an employee can purchase products. This is likely

a simplified representation, and the actual relationship might involve additional

details like order details, timestamps, or quantities purchased.

b. Supplier and Product are connected with a unidirectional arrow labeled

"delivers,”indicating that the supplier provides the delivery of products for

KingCares Pharmacy.

c. Product has foreign key relationships with both ProductType and Category.

This means that a product belongs to a specific product type and category.

For additional information, the diagram uses UML notation, where classes are

represented by rectangles, attributes are listed inside the rectangles, and relationships

are shown with arrows. Some attributes have additional notations:

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✔ (nullable) indicates that the attribute can be empty.

✔ (enum: "list of values") specifies that the attribute can only have values

from the listed options.

Activity Diagram

Figure 3.3 shows the activity diagram that visualizes the flow of activities and

actions within system. The diagram provides a graphical representation of workflows,

MedSync business processes by showing the sequence of activities, decision points,

and transitions between them.

Figure 3.3 Activity Diagram

Start: The procedure begins when the user logs into the system.

1. Account Verification: The system determines whether the supplied email address

and password match an existing account.

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2. Conditional branch:

✔ If the account information is correct, the system shows the dashboard.

✔ If the account information is incorrect, the system shows an error notice and

asks the user to re-enter their credentials.

3. Check Goods Supply: This phase may entail numerous actions based on the user's

selected option:

✔ Display Dashboard: This option provides an overview of the inventory, which

may include product categories, total number, and low-stock items.

✔ Monitoring Product: This option provides the user with extensive information

on individual items, such as stock levels, reorder points, and historical sales

data.

✔ Evaluate Product per Supply: This option may be used to assess product

performance based on supply and sales data.

4. Display Information: Based on the choice selected in step 3, the system displays:

✔ Remaining Supply: This may display the number of each product presently in

stock.

✔ Total Revenue: This might show the total sales income earned during a certain

time period.

✔ Product Records: This might provide a list of all goods in the inventory along

with their related information.

5. Save Data: The system records daily inventory data, most likely for future

reference and analysis.

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End: The procedure terminates when the user completes their duties and the system saves

the appropriate data.

Use Case Diagram

To graphically represent the interactions between the system and its users (known

as actors) in various business operations, the researchers will employ Use Case Diagram

to show how the how users interact with the specific functionality or behaviour of the

MedSync system.

Figure 3.4 Use Case Diagram

The use case diagram presents the MedSync System, which is a transactions

system designed for a medical supply store. The diagram illustrates the interactions

between the system and three types of users: staff, owner, administrator and supplier

Actors:
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● Staff: Performs various tasks related to managing the store's inventory and

customer information.

● Owner: Analyse reports generated by the system to make business decisions.

● Admin: Analyse reports generated by the system to make business decisions.

● Supplier: The product origin, shows supply status, supply id, supply name,

supply handler, and supply product.

Use Cases:

● View Inventory: Staff can view the current stock levels of medical devices.

● View Product Information: Staff can view details about specific medical

devices, such as their descriptions, prices, and specifications.

● View Customer Information: Staff can access and manage customer

information, potentially including purchase history and contact details.

● View Stocks: Staff can view the current status of the product stocks in the

Inventory.

● Edit Inventory: Staff can update the inventory levels of medical devices, likely

to reflect additions, removals, or sales.

● Generate Reports: The system can generate reports containing sales data,

inventory levels, or other relevant information for the owner.

● Make Business Decisions: Based on the generated reports, the owner can make

informed decisions about managing the business, such as restocking inventory,

pricing products, or identifying sales trends.

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Overall, the use case diagram provides a basic understanding of the

functionalities offered by the MedSync system and how the staff and owner interact

with it to manage the medical supply store's operations. It's important to note that this

is a simplified representation of the system’s main functionalities

Use Case Document

The researchers will employ the use case document to outline the functional

needs of a system or software application as perceived by its users. Table 3.4 discusses

how users (actors) engage with the system to achieve specified goals or tasks.

Table 3.4 Use Case Document

Element Details

Use Case Name: MedSync Transaction System

Use Case: Process Sale
Use Case ✔ Use Case Number: UC-1
Number: Use Case: Manage Inventory
✔ Use Case Number: UC-2
Use Case: Process Sale
✔ Description: This use case represents the process of
handling sales transactions in MedSync.
Description: Use Case: Manage Inventory
✔ Description: This use case represents the process of
managing the inventory in the MedSync Transaction
System.
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Actors: ✔ Owner
✔ Administrator
✔ Employee
✔ Supplier
✔ The cashier is logged into the MedSync Transactions
Preconditions: system.
✔ The administrator is logged into the MedSync Transcations
system.
Process Sale
✔ The cashier scans or manually enters the products being
purchased.
✔ The system retrieves the product information, including the
price and availability.
✔ The system calculates the subtotal of the sale by summing
up the prices of the scanned products.
Main Flow: Manage Inventory
✔ The administrator selects the "Manage Inventory" option in
the Transaction System.
✔ The system displays the current inventory list, including
product details (ID, name, quantity, etc.).
✔ The administrator can perform various inventory
management actions, such as adding new products, updating
product information, adjusting quantities, or removing
products.
UC-1
✔ The sale transaction is recorded in the system.
✔ Inventory quantities are updated.
✔ The receipt is provided to the customer.
Post conditions: UC-2
✔ The inventory is updated with the changes made by the
administrator.
✔ The administrator receives a notification about the status of
the inventory management actions.
Alternative UC-1
Flows: If the product scanned is not available or out of stock:
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✔ The system displays an appropriate message to the cashier

and prompts for further action (e.g., removing the product,
suggesting alternative products).
UC-2
If the changes made by the administrator are invalid:
✔ The system displays an error message specifying the
validation issues.
✔ The administrator can correct the invalid data and repeat the
process.

Sequence Diagram

A sequence diagram is being used by the researchers to find out the list of

interactions components in the proposed system across time. Figure 3.5 illustrates the flow

of messages or interactions between items in chronological order, demonstrating how

entities work together to complete a certain job or scenario.

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Figure 3.5 Sequence Diagram

In addition, it allows stakeholders to analyse and comprehend the interactions

between objects or components at various levels of abstraction. They help in system design,

development, and communication among team members by visualizing the flow of control

and ensuring that the system functions correctly in a given order.

✔ The user requests an inventory update, supplying information such as the product

ID, amount, and expiration date.

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✔ The MedSync System validates inventory updates by submitting them to the

Inventory Database for verification.

✔ The Inventory Database checks the change and returns the results (valid or invalid)

to the MedSync System.

✔ If the update information is incorrect, the MedSync System will send an error notice

to the user. Otherwise, it will ask the user to confirm the update. After receiving

consent from the user, the MedSync System updates the inventory.

✔ The MedSync System transmits the confirmed update information to the Inventory

Database for updating.

✔ The MedSync System Inventory is updated based on the newly given supplies from

the supplier.

✔ The User requests a transaction in the MedSync System.

✔ The MedSync System processes the transaction.

✔ The MedSync System provides a transaction result to the User.

✔ The User displays the result of the transaction.

✔ The User requests a forecast in the MedSync System.

✔ The MedSync System generates a forecast using the Forecasting.

✔ The Forecasting provides a forecast result to the MedSync System.

✔ The MedSync System displays the forecast to the User.

✔ The Inventory Database refreshes the inventory and sends the update results

(success or failure) to the MedSync System.

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✔ The MedSync System tells the user of the update status, indicating whether the

update was successful or not.

✔ If the update was successful, the MedSync System will notify the user about the

inventory update.

✔ The sequence ends after the update procedure is complete and any relevant alerts

have been issued.

Class Diagram

For the database modelling of MedSync, class diagram will be used to depicts the

structure of the database schema in terms of classes, properties, relationships, and

constraints. It shows a visual depiction of the database's logical design, including entities,

properties, and relationships between them. Figure 3.6 shows the logical structure of a

MedSync using a class diagram.

Figure 3.6 Class Diagram

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Entity Relationship Diagram

Figure 3.7 Entity-Relationship Diagram (ERD)

Figure 3.7 depicts a database schema for the MedSync System. It represents the

entities involved in the system, their attributes, and the relationships between them.

The relationships between the entities are represented by lines connecting them.

The following relationships are as follows:

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✔ Employees can perform Transactions. This is a one-to-many relationship, where

an employee can perform multiple transactions, but a transaction is associated with

only one employee.

✔ Supplier can overview the order list of the client, wherein they can track the

progress of the products from supplier to client.

✔ Order has a one-to-one relationship with Transactions. This means that a single

order can produce a single transaction. Orders are associated with the employee

when creating a transaction.

✔ Transactions have a one-to-many relationship with Inventory. This means a single

transaction can involve selling multiple units of an inventory item, but a single

inventory item can be involved in multiple transactions.

✔ Products belong to a Category. This is a one-to-many relationship, where a

product category can have many products, but a product belongs to only one

category.

✔ Products have Producttypes. This is a one-to-many relationship, where a brand

can have many products, but a product belongs to only one brand.

✔ System can generate Reports. This is likely a one-to-many relationship, where a

system can generate multiple reports, but a report is associated with only one

system.

Overall, this ERD provides a conceptual model of the data structure for the purchase

system, enabling efficient storage, retrieval, and manipulation of information about

customers, purchases, inventory, products, and staff.

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System Architecture

Figure 3.8 System Architecture

Figure 3.8 shows the System’s Architecture starting for when the user wants to

access the system they will be greeted by the Main Pages of MedSync. Users could then

go straight to the Login page or the Registration page for those users who haven't made

their accounts yet, afterwards the user will be redirected to MedSync’s Dashboard that

contains the Forecast records and is then connected to the Product pages offered by the

system.
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Project Development

Phase 1: Project Initiation

The launch of MedSync, a purchase order and transactions system designed

specifically for medical pharmacies, signifies the establishment of a specific market within

the pharmaceutical industry. In order to identify needs and goals, stakeholders have in-

depth discussions, which prepare the setting for feasibility studies that evaluate the project's

viability. After that, a project plan is created, which establishes the project's goals,

parameters, and initial funding budget.

Phase 2: Project Planning

Comprehensive project plans are created throughout the planning process; great

care is taken with every aspect. These plans include a detailed description of all the project

objectives, scope, deliverables, cost estimates, tasks, deadlines, and resource allocation.

The moving average method for pharmaceutical demand forecasting is integrated into the

well-thought-out functional requirements and architectural framework of MedSync,

ensuring an accurate development plan.

Phase 3: Project Execution

MedSync is created in compliance with the predetermined guidelines. The system

has an integration of the moving average method, which is crucial for precise forecasting

in the KingCares' pharmaceutical setting. Thorough testing processes guarantee that the

system's functionality and usability live up to the high expectations set during the designing
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stage, and developers must give pharmacy staff members the knowledge they need to use

the MedSync PO&T System efficiently.

Phase 4: Project Monitoring

The growth of the project is closely monitored, and periodic evaluations guarantee

that quality standards are being followed. Transparency and accountability are encouraged

throughout the project as any deviations from the plan are quickly addressed and

beneficiaries are kept informed through frequent updates. Database administration is

closely tracked, with thorough backup and recovery methods in place to protect against

data loss, followed to optimize database efficiency, and routine audits ensuring data

integrity.

Phase 5 Project Closure

A number of conditions must be satisfied for it to be completed successfully. First

and foremost, every goal specified in the project charter and planning stage needs to be

accomplished. This consists of integrating the moving average algorithm for drug demand

forecasting, developing and implementing the PO&T system for medical pharmacies

successfully, and finishing the necessary testing and training procedures. Project closure

also depends on the beneficiaries’ acceptance of the final deliverables and approval.

Following the allotted budget and timeframe is essential for the project's success in terms

of both money and schedule. All expenses connected to system development, database

management, testing, training, and other project-related costs are included in the budget.
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Data Gathering (Sources of Data)

The data will be gathered through primary and secondary sources, including

surveys and interviews, as well as in-depth literature reviews. The primary sources include

the IT Experts, Professionals, and software product clients which is the Kingcares

Pharmacy staff. However, secondary data were collected from published documents,

journals, books, and other related documents to support the research objectives.

For primary sources, the structured questionnaire will be employed to assess the

proposed project using the FURPS model for software quality. Two (2) sets of instruments

will be utilized one (1) for IT Experts/IT Professionals (Appendix A) and the other one (1)

for Kingcares Pharmacy (Appendix B).

In this study, written permission will be given to the target respondents to secure

the approval to be part of the study. Once the requests have been approved, the researchers

will start conducting interviews and distributing structured questionnaires to the

respondents. The researchers will personally administer the survey questionnaire to the

respondents to ensure that all sections of the instrument are accurately completed. The data

will be collected and calculated using Microsoft Excel.

Software Testing

Before proceeding to the final stage of system development, the researchers will

conduct software testing to confirm that the proposed system is completely functional,
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usable, reliable, performs well, and is flexible. Four (4) testing levels such as unit testing,

integration testing, system testing and acceptance testing will be conducted by the

researchers to ensure the quality product meets the target client's expectations.

Unit Testing

In unit testing, the researchers will test the individual units/components of a

software/system to ensure that each unit of the software performs as designed and is free

from technical errors and glitches. The unit testing will be done during the development

(or coding) phase by the developer of the team to verify whether the individual unit of the

code is working properly or not.

Integration Testing

Next is integration testing, the researchers will combine the different software

components and modules to test as a whole product to make sure everything is ready for

the next level. Since a standard software project will likely consist of various modules, the

goal of the research is to test and expose possible defects or bugs between the various

modules and sub-programs.

The researchers will be focusing on checking the data flow from one module to the

next to verify everything is working as one singular unit or software product.

System Testing

The next level of software testing is system testing. The researchers will ensure that

the proposed system complies with the necessary requirements. The system will be
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evaluated by a group of IT Professionals to test the software product with a set of software

quality factors/attributes.

Basically, this testing is done by a professional testing agent on the completed

software product before it can be introduced to the client/customers with real users. This

step is important because the project is so close to being complete, so it should be tested in

an environment similar to what the user will experience once it’s finished.

To determine the overall performance and quality of the project, an evaluation will

be conducted. This study will adopt the FURPS Model of Measuring the software quality.

The FURPS includes criteria such as Functionality, Usability, Reliability, Performance and

Supportability.

The following activities will be undertaken during the evaluation:

1. The MedSync will be presented to the evaluator-respondents consisting of 30

IT Experts/Professionals.

2. The evaluator-respondents will be asked to explore, navigate, and use the

system for evaluation.

3. They requested to rate the system using Likert Scale shown in Table 3.5 where

5 is the highest and 1 is the lowest rating.

4. Data will be collected and tabulated, and computed to get the mean for each

criterion and the overall mean of all the criteria; and

5. Results will be interpreted for the equivalent descriptive rating using Table 3.5.
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Acceptance Testing

The final testing level is the acceptance testing. This testing will be conducted to

find out the level of acceptability of the proposed system. Since acceptance testing is the

final phase, it needs to validate the end-to-end business flow and check for things like

errors, spelling mistakes, and usability most especially with the use of software quality

attributes as stated in the FURPS model. To utilize this testing, the researchers will ask the

Kingcares Pharmacy management and staff to evaluate the system in compliance with their

business requirements and assess whether it is acceptable for delivery and implementation.

Sampling Technique

The researchers will employ a non-probabilistic sampling technique. The

participants will be selected using the purposive sample approach. Purposive sampling

(also known as judgment, selective, or subjective sampling) is a technique widely used in

research and it involves identifying and selecting individuals or groups of individuals that

are especially knowledgeable about or experienced with a phenomenon of interest

(Palinkas et al., 2015). The purposive sample will be used to randomly select from the

sample size depending on the nature of the organization in particular these are the

respondents involved in IT business and organizations such IT Exerts, and IT Professionals

who are knowledable in the aspect of system development and software product quality.

According to Ames et al. (2019), the purposive random sampling is randomly select from
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the list of included studies for inclusion in the analysis, which provides an unbiased way

of selecting studies for inclusion but may not provide studies with rich data.

As a sampling frame, there will be two (2) groups being considered for this study.

The first group is composed of IT Experts and IT Professionals while the second group is

composed of managers, personnel, and staff of Kingcares Pharmacy.

Statistical Treatment

All the data from the respondents will be tabulated, organized, and analysed using

statistical means. The presentation and analysis of data will be done using Microsoft Excel

application.

Mean

A frequency distribution and weighted mean were used to determine the average of

respondents’ feedback to lists of indicators. It is the most common measure of central

tendency and refers to the average value of a group of numbers. The arithmetic mean was

calculated by adding all the values and dividing the sum by the total number of values.

When a distribution is symmetrical, the measure of central tendency was used. When the

mean is computed from grouped data, the loss of the actual identity of the original values

may damage the results’ accuracy. The formula as shown below:

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Formula:

where:

x̄ = weighted average mean

xf = frequency x weight value

n = number of respondents

The respondents will be asked to rate the level of agreement based on quality

software attributes of the FURPS model.

Table 3.5 shows the corresponding rating scale and descriptive interpretation for

the different responses on the survey instrument. The 5-point Likert scale will be used

having numerical ratings of 5, 4, 3, 2, and 1 with the following descriptive rating of

Strongly Agree, Agree, Neither Agree nor Disagree, Disagree, and Strongly Disagree

respectively.
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Table 3.5 5-Point Likert Scale

Rating Scale Point Interval Descriptive Rating

5 4.51 – 5.00 Strongly Agree

4 3.51 – 4.50 Agree

3 2.51 – 3.50 Neither Agree nor Disagree

2 1.51 – 2.50 Disagree

1 1.00 – 1.50 Strongly Disagree

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CHAPTER 4

RESULTS AND DISCUSSION

This chapter contains an overall view of the data gathered from the post-survey

evaluation, statistical finding, and interpretation of the findings.

Evaluation Results

The Likert scale survey results showed positive feedback on all features of

MedSync, with average scores above 4 out of 5. Both IT experts and Kingcares Pharmacy

staff rated the quality standards highly according to the FURPS criteria. The high scores in

all areas indicate that both groups agree on the project's effectiveness and potential benefits.

This positive feedback is a strong motivator for future implementation and further

development of the software. It shows that the proposed project meets the stakeholders'

expectations and requirements. Overall, the research findings provide a solid foundation

for continuing the project, backed by detailed primary and secondary data analysis.
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1 2 3 4 5 Mean Descriptive Rating

Functionality
Compliance 0 0 1 17 12 4.37 Agree
Sustainability 0 0 3 11 16 4.43 Agree
Interoperability 0 0 5 17 8 4.10 Agree
Security 0 1 3 16 10 4.17 Agree
Mean Average 4.27 Agree
Usability
Human Factors 0 0 2 18 10 4.27 Agree
Overall Aesthetics 0 0 5 15 10 4.17 Agree
Consistency 0 0 4 14 12 4.27 Agree
Documentation 0 0 4 19 7 4.10 Agree
Mean Average 4.20 Agree
Reliability
Accuracy 0 0 3 14 13 4.33 Agree
Fault Tolerance 0 0 7 13 10 4.10 Agree
Recoverability 0 0 5 13 12 4.23 Agree
Predictability 0 0 8 14 8 4.00 Agree
Mean Average 4.17 Agree
Performance
Speed 0 0 5 11 14 4.30 Agree
Resource
0 0 4 18 8 4.13 Agree
Consumption
Throughput 0 0 2 15 13 4.37 Agree
Efficiency 0 0 5 14 11 4.20 Agree
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Mean Average 4.25 Agree

Supportability
Extensibility 0 0 5 14 11 4.20 Agree
Adaptablity 0 0 2 20 8 4.20 Agree
Configuration 0 0 6 16 8 4.07 Agree
Testability 0 0 3 16 11 4.27 Agree
Mean Average 4.19 Agree
Table 4.1 Detailed Survey Results from IT Experts/Professionals

Table 4.1 shows the detailed rating mean of the survey findings from 30 IT

Professionals/Experts respondents. Based on the FURPS indicators of quality system,

respondents agreed that MedSynch represented 5 quality attributes of a quality system,

with Functionality receiving the highest mean score of 4.27 (Agree) while Reliability

scored 4.17 (Agree). While Usability, Performance, Supportability were rated above

minimum rating score of 4.20, 4.25 and 4.19 respectively.

Figure

Figure 4.1 IT Experts/Professionals Functionality

Figure 4.1 presents the frequency and percentage of the overall Functionality of the

system. The Frequency consists of the following subsets: Compliance, Sustainability,

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Interoperability, and Security. The Likert Scale Chart shows that all aspects of the system

garnered a rating above 80%. Compliance has a rating of 87.33%, 88.67% for

Sustainability, 82% for Interoperability, and 83.33% for Security.

Figure 4.2 IT Experts/Professionals Usability

Figure 4.2 depicts the frequency and percentage of the overall Usability of the

system. The Frequency consists of the following subsets: Human Factors, Overall

Aesthetics, Consistency, and Documentation. The Likert Scale Chart shows that all aspects

of the system garnered a rating above 80%. Human Factors has a rating of 85.33%, 83.33%

for Overall Aesthetics, 85.33% for Consistency, and 82.00% for Documentation.
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Figure 4.3 IT Experts/Professionals Reliability

Figure 4.3 shows the frequency and percentage of the overall Usability of the

system. The Frequency consists of the following subsets: Accuracy, Fault Tolerance,

Recoverability, and Predictability. The Likert Scale Chart shows that all aspects of the

system garnered a rating above 80%. Accuracy has a rating of 86.67%, 82.00% for Fault

Tolerance, 84.67% for Recoverability, and 80.00% for Predictability.

Figure 4.4 IT Experts/Professionals Performance

Figure 4.4 presents the frequency and percentage of the overall Usability of the

system. The Frequency consists of the following subsets: Speed, Resource Consumption,

Throughput, and Efficiency. The Likert Scale Chart shows that all aspects of the system

garnered a rating above 80%. The Speed has an 86.00% rating, 82.67% for Resource

Consumption, 87.33% for Throughput, and 84.00% for Efficiency.

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Figure 4.5 IT Experts/Professionals Supportability

Figure 4.5 illustrates the frequency and percentage of the overall Usability of the

system. The Frequency consists of the following subsets: Extensibility, Adaptability,

Configuration, and Testability. The Likert Scale Chart shows that all aspects of the system

garnered a rating above 80%. Extensibility has a rating of 84.00%, 84.00% for

Adaptability, 81.33% for Configuration, and 85.33% for Testability.

Descriptive
1 2 3 4 5 Mean
Rating
Functionality
Compliance 0 0 0 1 2 4.67 Strongly Agree
Sustainability 0 0 0 0 3 5.00 Strongly Agree
Interoperability 0 0 0 0 3 5.00 Strongly Agree
Security 0 0 0 1 2 4.67 Strongly Agree
Mean Average 4.84 Strongly Agree
Usability
Human Factors 0 0 0 1 2 4.67 Strongly Agree
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Overall Aesthetics 0 0 0 1 2 4.67 Strongly Agree

Consistency 0 0 0 1 2 4.67 Strongly Agree
Documentation 0 0 1 1 1 4.00 Agree
Mean Average 4.50 Agree
Reliability
Accuracy 0 0 0 0 3 5.00 Strongly Agree
Fault Tolerance 0 0 0 1 2 4.67 Strongly Agree
Recoverability 0 0 2 0 1 3.67 Agree
Predictability 0 0 1 1 1 4.00 Agree
Mean Average 4.33 Agree
Performance
Speed 0 0 0 0 3 5.00 Strongly Agree
Resource Consumption 0 0 0 2 1 4.33 Agree
Throughput 0 0 0 1 2 4.67 Strongly Agree
Efficiency 0 0 0 0 3 5.00 Strongly Agree
Mean Average 4.75 Strongly Agree
Supportability
Extensibility 0 0 0 0 3 5.00 Strongly Agree
Adaptablity 0 0 1 0 2 4.33 Agree
Configuration 0 0 0 1 2 4.67 Strongly Agree
Testability 0 0 0 2 1 4.33 Agree
Mean Average 4.58 Strongly Agree
Table 4.2 Detailed Survey Results from Kingcares Staff

In table 4.2 presents the tabulated means scores of FURPS model based on the

rating given by end-users which is the Kingcares staff. The proposed system rated with a

mean score of 4.84 for Functionality, 4.50 for Usability, 4.33 for Reliability, 4.75 for
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Performance and 4.58 for Supportability with the descripted rating of Strongly Agree for

Functionality, Performance and Supportability and Agree for Usability and Reliability.

Figure 4.6 Kingcares Staff Functionality

Figure 4.6 presents the frequency and percentage of the overall Functionality of the

system. The Frequency consists of the following subsets: Compliance, Sustainability,

Interoperability, and Security. The Likert Scale Chart shows that all aspects of the system

garnered a rating above 90%. Compliance has a rating of 93.33%, 100% for Sustainability,

100% for Interoperability, and 93.33% for Security.

Figure 4.7 Kingcares Staff Usability

In figure 4.7 describes the frequency and percentage of the overall Usability of the

system. The Frequency consists of the following subsets: Human Factors, Overall
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Aesthetics, Consistency, and Documentation. The Likert Scale Chart shows that all aspects

of the system garnered a rating above 80%. Human Factors has a rating of 80%, 93.33%

for Overall Aesthetics, 93.33% for Consistency, and 93.33% for Documentation.

Figure 4.8 Kingcares Staff Reliability

Figure 4.8 illustrates the frequency and percentage of the overall Usability of the

system. The Frequency consists of the following subsets: Accuracy, Fault Tolerance,

Recoverability, and Predictability. The Likert Scale Chart shows that all aspects of the

system garnered a rating above 70%. Accuracy has a rating of 80.00%, 73.33% for Fault

Tolerance, 93.33% for Recoverability, and 100% for Predictability.

Figure 4.9 Kingcares Staff Performance

Figure 4.9 shows the frequency and percentage of the overall Usability of the

system. The Frequency consists of the following subsets: Speed, Resource Consumption,
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Throughput, and Efficiency. The Likert Scale Chart shows that all aspects of the system

garnered a rating above 80%. The Speed has a 100% rating, 93.33% for Resource

Consumption, 86.67% for Throughput, and 100% for Efficiency.

Figure 4.10 Kingcares Staff Supportability

Figure 4.10 presents the frequency and percentage of the overall Usability of the

system. The Frequency consists of the following subsets: Extensibility, Adaptability,

Configuration, and Testability. The Likert Scale Chart shows that all aspects of the system

garnered a rating above 80%. Extensibility has a rating of 86.67%, 93.33% for

Adaptability, 86.67% for Configuration, and 100% for Testability.

Technical Summary

MedSync is a user-friendly website designed to help Kingcares Pharmacy manage

its inventory efficiently. Built with PHP and the Laravel framework for the backend, and

JavaScript and CSS for the frontend. The system's responsive design ensures compatibility

across various devices, including laptops and smartphones, providing a seamless user

experience.
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The main features of MedSync include comprehensive inventory management with

integrated purchase orders and transaction tracking. The system supports three main user

interfaces: Admin/Owner, Employee, and Supplier. The Admin/Owner interface offers full

control over the system, including the ability to set and manage user permissions and roles.

The Employee interface provides similar controls, excluding the capability to manage user

roles and permissions. The Supplier interface is more limited, allowing suppliers to view

supply orders, track products ordered by Kingcares Pharmacy, and monitor who handled

the supply order as well as the delivery process.

Figure 4.11 Admin/Owner View

The figure 4.11 shows what the Admin and Owner sees when accessing the system.

In the Admin and Owner’s perspective they have all the system features along with the

unique Control Page feature, wherein they could change account permissions for every

user and have the year settings page.

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Figure 4.12 Employee View

Figure 4.12 illustrated what the Employees sees when accessing the system. In the

Employee’s perspective they have all the system features aside from the with the unique

Control Page feature explicitly for Admins and Owner view only.

Figure 4.13 Supplier View

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In figure 4.13 show the suppliers view for items items/products to be purchased..

In the Supplier’s perspective they only could access the Purchase Page wherein they are

able to see the purchase order made by the Admin/Owner or the Employee.

Another significant feature of MedSync is its forecasting capabilities. The short-

term forecasting module allows users to visualize product performance through trend

projections. This feature provides graphical representations of best sellers and low sellers,

as well as sales forecasts based on historical sales data. This insight helps users optimize

their inventory and anticipate future demand. Additionally, MedSync includes a

notification system that alerts users about products nearing their expiry date, ensuring

timely restocking to avoid inventory shortages or overstocking

Figure 4.14 Overall Forecast

Figure 4.14 shows the sample forecast that can be accessed at the Dashboard for

both the Admin/Owner and Employee view. This feature shows the last year’s data color
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sorted, the green products are the Top 10 Most Purchased products per quarter, while the

red products are the Top 10 Least Purchased products per quarter.

Figure 4.15 Latest Individual Product Forecast

Figure 4.15 above shows Latest Individual Product Forecast that could be accessed

through products then the Statistics Button available for both the Admin/Owner and

Employee view. This feature shows the latest forecast for each product along with the sales

made for each quarter.

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Figure 4.16 Forecast History

For the Forecast History, table 4.16 can be accessed for both the Admin/Owner and

Employee view. This feature shows the forecast history for each product and the overall

quarter forecast. (see appendix J for example)

Non-Technical Summary

The developed system for Kingcares Pharmacy is transforming their medical

supply chain operations. By implementing a moving average algorithm, it accurately

predicts demand, improving efficiency, cutting costs, and enhancing sales performance.

The system's real-time responsiveness and automated data handling simplify inventory

management, while predictive analytics identify demand patterns. The system features a

user-friendly interface, leveraging modern web technologies to support decision-making

across different devices and user roles. Comprehensive evaluation ensures the system is

functional, user-friendly, reliable, performs well, and can be effectively supported in

healthcare supply chain operations.

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Overall Evaluation

Tables 4.3 and 4.4 show the summary of survey findings from two (2) groups of

respondents: IT experts/professionals, and end-users which is Kingcares Pharmacy staff.

Category Average Score Descriptive Rating

Functionality 4.27 Agree
Usability 4.20 Agree
Reliability 4.17 Agree
Performance 4.25 Agree
Supportability 4.18 Agree
Grand Mean 4.21 Agree

Table 4.3 Summary Survey Results from IT Experts/Professionals

Category Average Score Descriptive Rating

Functionality 4.83 Strongly Agree
Usability 4.50 Agree
Reliability 4.33 Agree
Performance 4.75 Strongly Agree
Supportability 4.58 Strongly Agree
Grand Mean 4.60 Strongly Agree

Table 4.4 Summary of Survey Results from Kingcares Personnel

The researchers conducted face-to-face and online surveys with 30 IT

experts/professionals, and the management and staff of Kingcares Pharmacy. Structured

questionnaires were used for the primary data collection to assess the proposed project
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using the FURPS model for software quality, which includes functionality, usability,

reliability, performance, and supportability.

As results of the survey, the group of IT experts/professionals rated overall

“Agree” with a grand mean of 4.21 that the proposed system represents software quality

in terms of functionality, usability, reliability, performance, and supportability with the

individual mean rating score of 4.27, 4.20, 4.17, 4.25, and 4.18 respectively.

In addition, Kingcares Pharmacy staff which is the second group of respondents

evaluated the system 4.60 with a descriptive rating of “Strongly Agree”. This result

comprises of functionality, usability, reliability, performance, and supportability with

individual mean rating score of 4.83, 4.50, 4.33, 4.75, 4.58, and 4.60 respectively.

Based on the findings, both groups of respondents agreed that the proposed systems

can be effectively utilized to forecast Kingcares products for their decision-making

and complied with various software quality indicators such as functionality, usability,

reliability, performance, and supportability.

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CHAPTER 5

CONCLUSION

This chapter summarizes key findings and offers actionable recommendations.

Researchers will explain the study's insights, draw key conclusions, and propose practical

solutions to address the main issues. By connecting analysis with implementation, this

chapter provides a clear path for making meaningful progress.

Therefore in light of the findings drawn from this study, it is essential to propose

actionable recommendations that can guide future research and practical applications

within this field. These recommendations are designed to address the limitations

encountered, build upon the strengths identified, and explore new avenues that can enhance

our understanding and implementation of the studied phenomena. By considering these

suggestions, researchers and practitioners can better navigate the complexities and leverage

the insights gained from this research to foster innovation, efficiency, and efficacy in their

respective domains.
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CHAPTER 6

RECOMMENDATIONS

Point-of-Sale Feature

Integrating a Point-of-Sale (POS) system into MedSync can significantly enhance

its future implementation by providing a more comprehensive and efficient solution for the

pharmaceutical supply chain. POS systems facilitate real-time monetary transactions,

allowing for seamless and accurate financial tracking. This capability would enable

MedSync to offer end-to-end management of both inventory and finances, improving

overall operational efficiency.

Additionally, integrating POS systems can streamline the payment process for

customers and improve the overall user experience. By offering features such as mobile

payments, e-wallets, and other financial services, MedSync can ensure faster and more

secure transactions. This integration would not only enhance operational efficiency but also

contribute to higher customer satisfaction and loyalty.

To achieve this, it is crucial to address regulatory requirements and ensure

compliance with BIR (Bureau of Internal Revenue) and BSP (Bangko Sentral ng Pilipinas)

standards. Meeting these regulations will ensure secure and reliable financial transactions,

paving the way for a resilient and legally compliant system.

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Predictive Modeling

Integrating predictive modeling, particularly machine learning algorithms, into

MedSync represents a significant advancement for its role in optimizing the pharmaceutical

supply chain. Currently reliant on moving average algorithms for demand forecasting,

MedSync stands to benefit greatly from adopting more sophisticated predictive models like

random forests. These machine learning algorithms excel in uncovering intricate patterns

and correlations within historical data, enhancing MedSync's ability to generate highly

accurate demand forecasts. By integrating predictive modeling, MedSync positions itself

as a leader in leveraging data-driven approaches to enhance supply chain effectiveness and

maintain a competitive advantage in the pharmaceutical industry.

Customer Relationship Management

Integrating Customer Relationship Management (CRM) capabilities into

Kingcares Pharmacy through MedSync can significantly elevate customer satisfaction and

operational efficiency. By leveraging tailored CRM functionalities, Kingcares Pharmacy

can provide personalized service to its customers. This includes storing customer

preferences, purchase histories, and communication preferences within MedSync, enabling

the pharmacy to offer personalized recommendations and notify customers of relevant

promotions or new products. CRM tools also streamline issue resolution by efficiently

tracking and managing customer inquiries, ensuring timely resolutions to concerns about
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products and orders. Furthermore, integrating feedback management capabilities allows

Kingcares Pharmacy to systematically collect and analyze customer feedback on products,

gaining valuable insights to enhance overall customer satisfaction. Enhanced

communication channels, such as email notifications or in-app messaging through

MedSync, keep customers informed about their orders and promotions, improving

transparency and engagement. Utilizing CRM data, Kingcares Pharmacy can better

understand customer behaviors and preferences, enabling informed decisions on inventory

management, product offerings, and targeted marketing strategies. By prioritizing

customer-centric solutions, Kingcares Pharmacy enhances its competitive edge in the

pharmaceutical market while fostering stronger customer loyalty and satisfaction.

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March 1, 2024

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Pharmacy. Economic Development, Technological Change, and Growth. AUDŒ,

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Korzilius. (2010). Demand forecasting and Inventory Control in a Pharmaceutical Supply

Chain with Stationary Demand. Retrieved from fromhttps://pure.tue.nl/ws/ portal

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Forecast: Case Study. Production Planning & Control, 25(12), 1039–1057.

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Average 3 Periode At Ugm Academic Hospital. Jurnal Farmasi Sains dan Praktis.

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91364 on January 24, 2024

 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 106

APPENDICES

APPENDIX A

REQUEST LETTER

Corporate Woods cor., South Corporate Avenue Woods District Filinvest City,
Alabang, Muntinlupa City
Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 107
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 108

APPENDIX B
COMPANY PROFILE
GROUP PROFILE
Course Code and Name: IT0039 – Project Management
Section: AB31
Course Adviser: Milagros V. Ortega
Group/Team Name: Bluestar
Group/Team Members: ● Moran, Juliana Ava R. | 09332877773 |
julianaavamoran@gmail.com
(Include mobile number &
email address beside your ● Arceo, Aliyah Ann A. | 09620496155 |
name) aliyahannarceo_@gmail.com
● Cuevas, Nicole M. | 09610994506 |
nikkimcuevas@gmail.com
● Duca, Jhon Dominick V. | 09176354460 |
jhondominickduca10@gmail.com
Project Adviser: Armando Del Mundo
Approved Project Title: MedSync: Enhancing Medical Supply Chain
Analytics with Demand Forecasting using Moving
Average Algorithm
Nature of the Project: Inventory Supply Chain Management with
Demand Forecasting System

CLIENT PROFILE
Company Name: Kingcares Pharmacy
Company Brief Description: Kingcares is a reputable pharmacy that
was established in 2021. They offer a
large choice of pharmaceuticals and
important healthcare supplies and are
dedicated to giving a comprehensive
range of healthcare items.
Nature of Business: Pharmacy
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 109

Contact Person: Henry Magistrado

Position/Designation: Owner
Business Address: Unit 3 Paterno Corner Antiporda Street
Brgy Dela Paz, Binan, Philippines
Office Number: 09451160300
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 110

APPENDIX C
COMPANY VISIT/MEETING

PRESENT:

PROJECT TEAM MEMBERS:

Moran, Juliana Ava R.
Arceo, Aliyah Ann A.
Cuevas, Nicole M.
Duca, Jhon Dominick V.

CLIENT REPRESENTATIVE:
Henry Magistrado (Owner)

MEETING AGENDA
AGENDA/DISCUSSION KEY POINTS
Zoom Meeting: - Introduction of project team was done.
- Introduction and Welcome - Kingcares Pharmacy owner introduction
was done.
- Discussion of Project Proposal
- MedSync system proposed, explained the
- Clarification of Roles and
objectives of the system.
Responsibilities
- Discussed the overall content of the
- Agreement
project.
- Q&A
- Kingcares Pharmacy owner clarified the
needed requirements for the project.

Onsite: - Client requirements were thoroughly

explained.
- Operation Observation
- Asked consent for Kingcares Pharmacy’s
data access.
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 111

- Meeting of Kingcares Pharmacy - Kingcares Pharmacy owner agreed on the

Employee and Bluestar collaboration.
- Q&A - Kingcares Pharmacy owner provided
consultation hours, as well as personal
communication channel.
- Meeting done.

Noted by: Approved by:

Henry Magistrado Armando Del Mundo

Kingcares Pharmacy Owner Project Adviser, FEU Alabang
Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 112
Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 113

APPENDIX D
MENTORING COMMITMENT FORM
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 114

APPENDIX E

MedSync: Enhancing Medical Supply Chain with Demand Forecasting Using

Moving Average Algorithm

QUESTIONNAIRE
(To be answered by IT Experts/IT Professionals)

Dear Respondents:

We are Bluestars, the developers of MedSync. As developers of this project, we

would like to know your feedback on our system by answering the survey that we have
provided below. The feedback that you will provide to us will give a lot of insight into
what needs to be improved for this project.

Please provide your honest answer. We assure you, that anything you submit will
not be sent to anyone and will be treated with the utmost care and confidentiality as stated
by the Data Privacy Act of 2012 (RA 10173).

This survey will only take 5-10 minutes to complete. Your participation in this
system quality evaluation will be a great help to our progress in system development.

________________________________________________________________________
PART I
RESPONDENTS PROFILE
Direction: Please provide the information requested or check (/) your answer.
Name (optional) __________________________________ Date: __________________
Job Positions: __________________________ Years of Experience: _______________

Gender[M/F]___________ Age _________

 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 115

PART II
SOFTWARE QUALITY EVALUATION

Directions: Please provide the level of agreement using FURPS, a Hewlett-Packard-

developed model for classifying software quality features such as
functionality, usability, reliability, performance, and supportability.

Strongly Neither Strongly

Disagree Agree nor Agree
Software Quality Attributes Disagree Agree
(2) Disagree (4)
(1) (3) (5)

A. Functionality
1. Compliance. The software
addresses the defined set of
needs
2. Suitability. Has met the
appropriate set of functions in
accordance to its system
objective.
3. Interoperability. The software
is capable to interact with one
or more specified systems.
4. Security. The software is
capable of preventing
unauthorized access, whether
accidental or deliberate, to
programs or data
B. Usability
1. Human Factors. Easy for the
user to learn and operate its
application.
2. Overall Aesthetics. Overall
appearance of the software
(font, color, etc.) is attractive
and well designed.
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 116

3. Consistency. System design is

acceptable and it conforms to
the standard. (design is not
mixed up)
4. Documentation. The system
provides with user's manual or
online help.
C. Reliability
1. Accuracy. The software
provides an accurate result or
expected output.
2. Fault Tolerance. It has ability
to maintain a specified level of
performance in case of
software faults.
3. Recoverabilty. The software is
capable to re-establish its level
of performance and recover
that data in case of failure.
4. Predictabilty. The software is
predictable, meaning it is
logically arranged and set.
D. Performance
1. Speed. The processing speed is
comparable with the set
standard.
2. Resource Consumption. It uses
enough computing resources
for all its functions.
3. Throughput. It has an
acceptable response and
throughput time.
4. Efficiency. The software is
competent, with good
organization, and is effective.
E. Supportability
1. Extensibility. The software is
capable of extending the
program, meaning the ability
of the program to add
functions to it.
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 117

2. Adaptability. It could adapt to

different environments without
applying other actions.
3. Configuration. It is
maintainable and is easy to
modify the software or remove
faults.
4. Testability. It has the
capability to enable modified
software to be validated.

THANK YOU FOR YOUR KIND PARTICIPATION

 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 118

APPENDIX F

MedSync: Enhancing Medical Supply Chain with Demand Forecasting Using

Moving Average Algorithm

QUESTIONNAIRE
(To be answered by Kingcares Pharmacy)

Dear Respondents:
We are Bluestars, the developers of MedSync. As developers of this project, we
would like to know your feedback on our system by answering the survey that we have
provided below. The feedback that you will provide to us will give a lot of insight into
what needs to be improved for this project.

Please provide your honest answer. We assure you, that anything you submit will
not be sent to anyone and will be treated with the utmost care and confidentiality as stated
by the Data Privacy Act of 2012 (RA 10173).

This survey will only take 5-10 minutes to complete. Your participation in this
system quality evaluation will be a great help to our progress in system development.

________________________________________________________________________
PART I
RESPONDENTS PROFILE
Direction: Please provide the information requested or check (/) your answer.
Name (optional) ___________________________________ Date: __________________
Job Positions: ___________________________Years of Experience: _______________

Gender[M/F]___________ Age _________

 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 119

PART II
SOFTWARE QUALITY EVALUATION

Directions: Please provide the level of agreement using FURPS, a Hewlett-Packard-

developed model for classifying software quality features such as
functionality, usability, reliability, performance, and supportability.

Strongly Neither Strongly

Disagree Agree nor Agree
Software Quality Attributes Disagree Agree
(2) Disagree (4)
(1) (3) (5)

A. Functionality
1. Compliance. The software
addresses the defined set of
needs
2. Suitability. Has met the
appropriate set of functions in
accordance to its system
objective.
3. Interoperability. The
software is capable to interact
with one or more specified
systems.
4. Security. The software is
capable of preventing
unauthorized access, whether
accidental or deliberate, to
programs or data
B. Usability
1. Human Factors. Easy for the
user to learn and operate its
application.
2. Overall Aesthetics. Overall
appearance of the software
(font, color, etc.) is attractive
and well designed.
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 120

3. Consistency. System design

is acceptable and it conforms
to the standard. (design is not
mixed up)
4. Documentation. The system
provides with user's manual
or online help.
C. Reliability
1. Accuracy. The software
provides an accurate result or
expected output.
2. Fault Tolerance. It has ability
to maintain a specified level
of performance in case of
software faults.
3. Recoverabilty. The software
is capable to re-establish its
level of performance and
recover that data in case of
failure.
4. Predictabilty. The software is
predictable, meaning it is
logically arranged and set.
D. Performance
1. Speed. The processing speed
is comparable with the set
standard.
2. Resource Consumption. It
uses enough computing
resources for all its functions.
3. Throughput. It has an
acceptable response and
throughput time.
4. Efficiency. The software is
competent, with good
organization, and is effective.
E. Supportability
1. Extensibility. The software is
capable of extending the
program, meaning the ability
of the program to add
functions to it.
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 121

2. Adaptability. It could adapt to

different environments
without applying other
actions.
3. Configuration. It is
maintainable and is easy to
modify the software or
remove faults.
4. Testability. It has the
capability to enable modified
software to be validated.

THANK YOU FOR YOUR KIND PARTICIPATION

Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 122

APPENDIX G

STATISTICIAN LETTER
 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 123

APPENDIX H

SURVEY KINGCARES PHARMACY PERSONNEL PROFILE

Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 124

APPENDIX I

FORECAST HISTORY SAMPLE

 Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 125

APPENDIX J

SURVEY IT PROFESSIONALS PROFILES

Corporate Woods cor. South Corporate Ave. Woods District Filinvest
City, Alabang, Muntinlupa City
College of Computer Studies and Multimedia Arts 126