CBSE | DEPARTMENT OF SKILL EDUCATION

RETAIL (SUBJECT CODE - 401)

Blue-print for Sample Question Paper for Class X (Session 2024-2025)
Max. Time: 2 Hours Max. Marks: 50

PART A - EMPLOYABILITY SKILLS (10 MARKS):

OBJECTIVE SHORT
UNIT TYPE ANSWER TYPE TOTAL
NO. NAME OF THE UNIT QUESTIONS QUESTIONS QUESTIO
1 MARK 2 MARKS NS
EACH EACH
1 Communication Skills- II 1 1 2
2 Self-Management Skills - II 2 1 3
3 ICT Skills - II 1 1 2
4 Entrepreneurial Skills - II 1 1 2
5 Green Skills - II 1 1 2
TOTAL QUESTIONS 6 5 11
NO. OF QUESTIONS TO BE
Any 4 Any 3 07
ANSWERED
10
TOTAL MARKS 1x4=4 2x3=6
MARKS
PART B - SUBJECT SPECIFIC SKILLS (40 MARKS):
SHORT DESCRIPTIVE/
OBJECTIVE
ANSWER LONG ANS.
UNIT TYPE TOTAL
NAME OF THE TYPE TYPE
NO. QUESTIONS QUESTION
UNIT QUESTIONS QUESTIONS
S
1 MARK 2 MARKS 4 MARKS
EACH EACH EACH
1 Delivery of Goods 6 1 1 8
Retail Store
2 6 2 1 9
Operations
Merchandise
3 6 2 2 10
Planning
Security operation
4 and Housekeeping 6 1 1 8
in
Retail
TOTAL QUESTIONS 24 6 5 35
NO. OF QUESTIONS
20 Any 4 Any 3 27
TO BE ANSWERED
TOTAL MARKS 1 x 20 = 20 2x4=8 4 x 3 = 12 40 MARKS
Page 1 of 6
 CBSE | DEPARTMENT OF SKILL EDUCATION
RETAIL (SUBJECT CODE - 401)

Sample Question Paper for Class X (Session 2024-2025)

Max. Time: 2 Hours Max. Marks: 50

General Instructions:
1. Please read the instructions carefully.
2. This Question Paper consists of 21 questions in two sections: Section A & Section B.
3. Section A has Objective type questions whereas Section B contains Subjective type
questions.
4. Out of the given (5 + 16 =) 21 questions, a candidate has to answer (5 + 10 =) 15
questions in the allotted (maximum) time of 2 hours.
5. All questions of a particular section must be attempted in the correct order.
6. SECTION A - OBJECTIVE TYPE QUESTIONS (24 MARKS):
i. This section has 05 questions.
ii. Marks allotted are mentioned against each question/part.
iii. There is no negative marking.
iv. Do as per the instructions given.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (26 MARKS):
i. This section has 16 questions.
ii. A candidate has to do 10 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

Page 2 of 6
 SECTION A: OBJECTIVE TYPE QUESTIONS

Q. 1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4

= 4 marks)
Election campaigns are the example of communication. 1
a) Public
1. b) Small Group
c) Written
d) Interpersonal
2. Name any two stress management techniques. 1
Nisha usually arrives late to work. She does not submit her assignments on time. 1
She sometimes gets carried away in certain activities and forgets the main tasks in
hand. Identify which of the following skill she is lacking.
3. a) Stress management
b) Time management
c) Self confidence
d) Self-awareness
To move an item, you need to click it, and then holding the mouse button down, 1
move the item to a new location. After you move the item to the new location,
4.
you release the mouse button. This is called
.
The money used to start a business is called . 1
a) Capacity
5. b) Claim
c) Capital
d) Cash
In SDGs the alphabet S stands for: 1
a) Suitable
6. b) Survival
c) Symmetrical
d) Sustainable

Q. 2 Answer any 5out of the given 6 questions (1 x 5 = 5 marks)

Auto recovery and is possible is connection with server is 1
1. distributed.

Wholesale billing can also be settled using system. 1

2.
Which of the following Billing systems is famous for retail billing? 1
a) Amdocs
3. b) Ascade
c) Intec
d) Ahdocs.
Billing accuracy s most important factor for- 1
a) Customer satisfaction
b) Reseller satisfaction
4. c) Purchase satisfaction
d) Maufacturer satisfaction

Name the feature which allows setting of multiple exchange prices for the same 1
5. product.

Page 3 of 6
6. Billing accuracy is the most common factor for- 1
a) Customer satisfaction
b) Reseller satisfaction
c) purchase satisfaction
d) wholesaler satisfaction

Q. 3 Answer any 5out of the given 6 questions (1 x 5 = 5 marks)

1. Reliance Fresh is an example of store layout. 1
a) Straight Floor Plan
b) Diagonal Floor Plan
c) Angular Floor Plan
d) mixed layout
2. The ISO specified Symbol for the First Aid Kit is 1
a) Red Cross on a green background.
b) White Cross on a green background.
c) Red Cross on a white background.
d) Green Cross on a white background.
designs are usually found in small specialty stores and within large 1
3.
stores' departments.
4. Retailers use to draw customers into the store and entice them to 1
purchase goods and services.
a) Planning strategy
b) Calculating strategy
c) Invitation strategy
d) Marketing strategy
5. Emergency services should be available hours a day. 1
a) 24
b) Limited
c) Special
d) weekly
6. Which method allows goods to be purchased by instalments. 1

Q. 4 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)

1. Car, jewelry are the examples of products. 1
a) Convenient
b) Comfort
c) Luxury
d) impulse
2. The display of the merchandise plays an important role in attracting the 1

3. Who among the following Manager would be responsible for merchandising activities 1
for particular liens of merchandise?
a) Finance Manager
b) Production Manager
c) Personnel Manager
d) Divisional Merchandise Manager
4. Which of the following is not a factor of Merchandise Planning? 1
A. Attracting customers
B. Increase sales
C. Profit maximization
D. Standardization

5. can communicate style, content, and price 1

Page 4 of 6
 6. Which of the following element can be used by visual merchandisers in creating 1
displays?
a) Package
b) Lighting
c) Baskets
d) Trolleys

Q. 5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)

1. Define Housekeeping. 1

2. In Control room, proper surveillance can be done by installing in a room. 1

3. In ASO, A stands for- 1

a) Annual
b) Assistant
c) Assignment
d) Allowance
4. The short distance movement of material between two or more points refers to: 1
a) Warehousing
b) Transportation
c) Material Handling
d) Material management

5. Security guards stay at one place and may use electronic surveillance system to 1
monitor people
a) Static security
b) Personal security
c) Private security
d) Corporate security
6. Give the full form of IPC 1

SECTION B: SUBJECTIVE TYPE QUESTIONS

Answer any 3 out of the given 5 questions on Employability Skills (2 x 3 = 6 marks)

Answer each question in 20 – 30 words.
Q. 6 What is the use of E-mail communication? 2

Q. 7 Give the Four Steps for Effective Time Management. 2

Q. 8 Name any two methods to protect the data from theft and viruses. 2

Q. 9 List out any two the qualities of successful entrepreneur. 2

Q. 10 Define organic farming. 2

Page 5 of 6
Answer any 4 out of the given 6 questions in 20 – 30 words each (2 x 4 = 8 marks)
Q. 11 Define Telecom Billing. 2

Q. 12 “Store layout and design plays an important role in defining the store image.” 2
Justify the statement

Q. 13 Write any two disadvantages of Angular Floor Plan. 2

Q. 14 Why Merchandise Planning is useful to the organizer? 2

Q. 15 Give steps to determine right assortment of merchandise 2

Q. 16 Name any four housekeeping tasks. 2

Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q. 17 What are the objectives of retail transportation? 4

Q. 18 List out the Steps for Designing a Store Layout. 4

Q. 19 A merchandiser is responsible for particular lines of merchandise. For example, in 4

a department store, there may be merchandisers for menswear, women’s wear,
children’s wear etc. The basic duties of the merchandiser can be divided into how
many areas? Explain.

Q. 20 Explain any four types of consumers products which can be purchased by the 4
ultimate users for their daily needs.

Q. 21 Mr. Ratan is an owner of a Departmental store. In his area shoplifting incidents 4

are increasing day by day. So, he planned to appoint a Security guard.
According to you what eligibility criteria should be followed by him while
appointing a security guard?

Page 6 of 6