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Top AI Use Cases For Telcos

Top ai use cases for telco industries How to download Industries level knowledge about use cases

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42 views30 pages

Top AI Use Cases For Telcos

Top ai use cases for telco industries How to download Industries level knowledge about use cases

Uploaded by

5g.training.videos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Top AI use

cases in telcos
AI has the power to build
intelligent networks for the
telecom industry. Here are
key use cases in which
telcos are using the
technology to boost
operational efficiency and
build new capabilities.
Enhanced Security and
customer fraud
service detection

Network
optimisation
AI Operational
efficiency
for telcos

Product
innovation
Let’s now take a look at
each of these use cases
in depth and its sub use
cases.
Effective network Minimise Enhance
distribution downtime performance

Network optimisation
AI can help telcos
analyse traffic patterns
in real-time to effectively
distribute network
resources and prevent
congestion.
This can bolster
connectivity, reduce
downtime and improve
overall use experience.
AI-driven self-optimising
networks (SONs) can
automatically optimise
parameters to enhance
performance and efficiency.
AI is helping telcos assist
in designing network
architecture, and
generate demand
forecasts to predict
where new
infrastructure is needed.
Prompt Personalised Retention
response plans and loyalty

Enhanced customer
service
AI can improve customer
experience significantly with
intelligent chatbots and
virtual assistants.
These can respond to
customers promptly,
troubleshoot issues and
provide 24/7 support.
With AI, telcos can study
customer data to offer
personalised plans and
promotions, enhancing
engagement.
Improved customer
interactions can lead to
customer retention,
increased loyalty and positive
brand image.
Detect unusual Mitigate Predict potential
activity breaches threats

Security and fraud


detection
With cyber threats becoming
increasingly sophisticated, it
is imperative that networks
get smarter too.
AI can analyse network traffic
in real-time to detect unusual
activity that could indicate
fraudulent activities.
It can then enable proactive
defensive measures and
mitigate these security
breaches.
Not only that, it can also
analyse large amounts
of data to predict
potential threats, and
stop them in time.
Automate Optimise resource Eliminate
processes allocation potential failures

Operational
efficiency
AI can automate processes
such as billing and
provisioning, reducing human
error and saving time.
AI allows telcos to optimize
the allocation of resources
like spectrum and energy,
improving operational
efficiency.
With predictive
maintenance, AI can
forecast potential
failures, allowing for
timely interventions.
This can reduce operational
costs, increase network
reliability and enhance
service quality.
Detect unusual Mitigate Predict potential
activity breaches threats

Product innovation
AI can identify emerging
trends, global player’s
offerings, etc. to help telcos
innovate their product.
It can learn dynamic
customer needs to
enable telcos to create
and offer exactly what
they desire.
AI can help build network
pricing models that adjust in
real-time based on demand,
competition and customer
profiles.
Telcos that embrace AI
can be at the forefront of
network transformation.
Are you one of them?
Share your thoughts in the
comments section!

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