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Module 2 Assignment V2

Module 2 Assignment

Uploaded by

Celestine Akahomhen
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23 views2 pages

Module 2 Assignment V2

Module 2 Assignment

Uploaded by

Celestine Akahomhen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Module 2 Assignment

You are working as a human resources associate. Your supervisor asked you
to provide feedback on the following post for a general manager position. He
wants to ensure that the position description covers all the functions and
roles of a manager.
"The XYZ General Manager must be committed to inspiring our team, helping
our customers succeed, and growing our business with integrity. Plan and
implement strategies to promote sales and assign sales associates to
manage customers’ accounts and schedule their work. The general manager
has the authority to give resolution to customer issues. The role requires to
establish operational standards and monitoring and evaluating their
effectiveness. Responsible for developing and maintaining professional
customer relationships and promoting an inclusive work environment. The
manager is accountable for collecting market information and reporting
financial metrics.”
Fill out the matrix below with the sentences that evidence the roles and
functions that you have identified. Copy exact sentences from the position
description above to ensure that the position description covers all the
functions and roles of a manager. You don’t need to define the roles and
functions. If a role or a function is missing, you should leave the box empty.
Roles XYZ General Manager Functions XYZ General Manager

Informational Leading The XYZ General Manager


The manager is must be committed to
accountable for inspiring our team, helping
collecting market
our customers succeed, and
information and
growing our business with
reporting financial
metrics.” integrity.

Interpersonal Responsible for Controlling The role requires to


developing and establish operational
maintaining professional standards and monitoring
customer relationships and evaluating their
and promoting an effectiveness
inclusive work
environment.

Decisional The general manager Organizing The general manager has


has the authority to give the authority to give
resolution to customer resolution to customer
issues. issues.
….assign sales associates to
manage customers’
accounts and schedule their
work.

Planning Plan and implement


strategies to promote sales
and assign sales associates
to manage customers’
accounts and schedule their
work.

In addition to the directions, please keep the following in mind:

 Save your work as a .doc, docx or pdf file type.


 Review your work and correct any spelling or grammatical errors.
 Upload your work in the submission box.
 Review the rubric to check the quality of your work

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