Bibliography

• Dynamic and customer-focused Support Engineer with 3+ years of experience

providing technical support for Dynamics 365 implementations. Proficient in
troubleshooting and resolving complex issues related to Dynamics 365 ERP mod-
ules. Skilled in diagnosing software bugs, and configuring system settings..
Proven ability to communicate technical concepts effectively to both technical
and non-technical stakeholders. Committed to delivering exceptional customer
service and ensuring the successful deployment and maintenance of Dynamics
365 solutions.
• Innovative software engineer with a passion for problem-solving and build-
ing scalable solutions. Proficient in multiple programming languages includ-
ing Python, Java, and JavaScript. Experienced in full-stack development, agile
methodologies, and cloud computing technologies. Strong communicator and
team player with a focus on delivering high-quality software products.

Education
2016 - 2020 Bachelor Degree in Computer Science Cairo University
During my time studying Computer Science at university, I gained
knowledge and experience in various areas such as programming,
object-oriented programming (OOP), computer architecture, and net-
working. As a culmination of my studies, I completed a graduation
project called BookHub in August 2020. In this project, I developed
the frontend using React framework, CSS, and JavaScript to create a re-
sponsive UI design. I am proud to say that I received an A grade for this
project.
Jun-Dec 2021 React Developer Nanodegree Udacity
Abdelrahman Gamal Using React, HTML, CSS, and JavaScript I have implemented the fol-
lowing projects: MyReads: The project emphasizes using React to build
D365 Subject Matter Ex- the application and provides an API server and client library has been
pert used to persist information upon interacting with the application. Would
linkedin.com You Rather: a web app that lets a user play the “Would You Rather?”
 21 September 1998 game. The game goes like this: A user is asked a question in the form:
“Would you rather [option A] or [option B] ?”. Answering "neither" or
Giza, Egypt "both" is against the rules. Mobile Flash Card: a mobile application (An-
Ó +20 1144482726 droid or iOS - or both) that allows users to study collections of flash-
Abdelrahmangamalkamel21@gmail.com cards. The app will allow users to create different categories of flash-
cards called "decks", add flashcards to those decks, then take quizzes
¯ Abdelrahman-Gamal- on those decks.
a155731b8
Jan-Feb 2021 Frontend Web Development Nanodegree Udacity
Using HTML, CSS, and JavaScript I have implemented the following
projects: Personal Blog Website: A personal blog website that includes
About me custom images, layout, and styling Landing Page: A multi-section land-
D365 Commerce Subject Matter ing page, with a dynamically updating navigational menu. Weather Jour-
Expert, with software development nal App: An asynchronous web app that uses Web API and user data to
background, skilled in problem solving dynamically update the UI. Evaluate a news article with NPL: A web tool
and troubleshooting complex technical that allows users to run Natural Language Processing (NLP) on articles
issues, with strong communication or blogs found on other websites. Travel App: A project that, at a mini-
skills. mum, obtains a desired trip location and date from the user, and displays
weather and an image of the location using information obtained from
external APIs.
 Experiences
July 2023 D365 Commerce SME Concentrix
I started my journey as a D365 SCM Support Engineer at Concentrix for
D365 Supply Chain Management Modules, where I grew and extended
my technical knowledge. Then, I was promoted to the role of Subject
Matter Expert (SME) for Retail and Commerce. In this role, I raise and
track bugs, handle escalated complex issues, and drive and monitor
team performance. My responsibilities extended to conducting tech-
nical training upscaling sessions and troubleshooting complex issues,
with a particular focus on helping detect and resolve data corruption
problems.
Abdelrahman Gamal
July 2022 D365 SCM Support Engineer Concentrix
D365 Subject Matter Ex- I worked as D365 SCM Support Engineer at Concentrix, delivering dedi-
pert cated support for Microsoft’s Dynamics 365 Supply Chain Management
modules. In this role, I took on diverse responsibilities such as provid-
ing technical and functional assistance to end-users, report software
Skills bugs, collaborating with cross-functional teams to enhance the system
• Problem Solving and improve the product. Although this was not a code-heavy position,
• SQL in some cases I had to review and read the code to understand system
• X++, C++, Kusto, Python and behavior, then fix or escalate an issue. I have also taken on the respon-
Java sibility of being the trainer for 5 new team members, training them to
• Technical documentation acquire the required technical skills for the role of a support engineer,
• Sales order and Purchase order while still handling my own main responsibility as a support engineer.
processing Jan 2021 Technical Support SME NAOS Marketing
• Inventory and Warehouse I have been working in the supporting function department. Helping
management newly hired agents achieve their targets and handling escalations
• Dynamics 365 Commerce
Headquarters, configuring June 2020 Technical Support Agent NAOS Marketing
products, prices, discounts, I have worked as technical support agent. Interacting with customers
loyalty, and affiliations through email. The main purpose was to facilitate and provide an excel-
• Implementing and configuring lent technical support experience.
Dynamics 365 Retail or similar Jan 2019 Customer Service Advisor Vodafone UK
retail management systems I have worked as a customer service representative at the billing depart-
• Strong knowledge of retail ment. Handling British Customers Over the phone. The main purpose
business processes and industry was to facilitate and provide a Vodafone global customer experience
best practices standard
• React and React Native
• HTML, CSS, JavaScript
• OOP - Data Structures- Operating
systems Git - Android(Basics)
-Nodejs - Express

Languages skill
English

Arabic