Cooperative Education Report

An Internship Report on “Accounts and Bill Payment Activities of Rastriya Banijya

Bank Limited”

Written by

Ms. Bikash Jaiswal

6208040034

This Report Submitted in Partial Fulfilment of the Requirements for Cooperative education,
Faculty of Business Administration Academic Semester 2/2022

Siam University
Title: An Internship Report on “Accounts and Bill Payment Activities of
Rastriya Banijya Bank Limited”

Written by: Bikash Jaiswal (6208040034)

Department: BBA (Finance and Banking)

Academic Advisor: Mr. Kavin Katanyutaveetip

We have approved this cooperative report as partial fulfilment of the cooperative education

Semester 2019-2023.

Oral Presentation Committees

……………………………………..

(Mr. Kavin Katanyutaveetip)

Academic Advisor

…..…..…………………………………

(Mrs. Amita Shrestha)

Job Supervisor

……………………………………….

(Dr. Chutimavadee Thongjeen) COOP

Committee

..................................................................
(Asst. Prof. MarujLimpawattana, Ph.D.)
Assistant President and Director of Cooperative Education

2
Project Title : An Internship Report on “Accounts and Bill Payment Activities of Rastriya
Banijya Bank Limited”
Credits :5
By : Mr. Bikash Jaiswal (6208040034)

Advisor : Mr. Kavin Katanyutaveetip

Degree : Bachelor of Business Administration

Major : Finance and Banking

Faculty : BBA (Finance and Banking)

Semester/Academic Year : 2/2022
Abstract

The report entitled an Internship Report on “Accounts and Bill Payment Activities of
Rastriya Banijya Bank Limited” focuses on how RBB have been working out developing the
brand strategies consisting of various tasks which revolve around it. This cooperative
education report contains the working experience of different tasks carried out as an assistant
intern.

The objective of the study include: (1) To get better understanding of the financial
activities carried out by the finance department, (2) To know about the operating procedures
of different departments in general. (3) To know about the different strategy of RBB and how
is it successful in dealing with its customers. Working as an intern main duty performed was
to acquire practical knowledge, develop technical skills, understand banking operations, and
gain industry exposure, all of which contribute to professional growth and preparedness for a
career in finance.

All the duties and responsibilities assigned during the cooperative education are
explained in detail in this study. Problem faced were solved with the help of the supervisor.
Working rigorously for the organization has taught me to be more responsible and time
management skills. This practical cooperative education program also helped me to
understand the activities and procedures of different functions carried out by the finance
department.

Keywords: Finance department, Bill payment section, TDS, VAT

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 Acknowledgement

I extend my deepest gratitude to our supervisor for his support, encouragement,

motivation, and help throughout the dissertation work. I am thankful to Siam University and
Kathmandu College of Management for providing me with the opportunity to allow us to
perform a practical field work.

I express my gratitude to Siam University, to perform the practical activities in such

esteemed organization Rastriya Banijya Bank Limited as an intern. The internship program
was made for sixteen weeks, which included various tasks and learning that verged to be
meaningful towards my career in banking. I express my sincere gratitude to Mr. Sanjay
Kumar Shrestha (Chief of Finance department of RBB) and Mrs. Amita Shrestha (Deputy
Manager), intern supervisor for supervising me throughout my internship period.

I am very grateful to all the staffs of Rastriya Banijya Bank Limited for their kind
cooperation and help during internship period. At the same time, I am also grateful to all
those who guided me and helped me in getting an insight into the functioning of different
departments. All the employees of Rastriya Banijya Bank Limited were highly supportive and
motivating which made it even easier to cope with the working environment and to gain
practical experience and learn lessons.

Finally, I would also like to thank all the concerned people, my supervisor, family
members, and colleagues for their precious time, valuable suggestion and their countless help
during my internship period. I perceive this opportunity as a big milestone in my career
development. I will strive to use skills and knowledge in the best possible ways which I
gained by working as an intern in this bank.

Bikash Jaiswal

6208040034

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 Contents

Abstract…………………………………………………………………………………………3

Acknowledgement ……………………………………………………………………………...4

Chapter 1. Introduction ……………………………………………………….……………….8

1.1 Background ……………………………………………………………………….8

1.2 Company Profile …………………………………………………………….........9

1.3 Organization and Structure ………………………………………………………12

1.4 Statement of the report …………………………………………………………..14

1.5 Objective of the study …………………………………………………………...14

1.6 Expected Outcomes ……………………………………………………………...15

1.7 Limitations of the study ………………………………………………………….16

Chapter 2. Methodology………….………………….……………………………………..17

2.1 Activities performed during Internship………………………………………….17

Chapter 3. Results and Discussion………………………………………………………....22

3.1 Leanings……………………………...…………………………………………..22

3.2 Contributions made during the internship………………………………………..23

Chapter 4. Conclusions……………………………………………………………………..24

4.1 Self-assessment as future professional …………………………………………..24

4.2 Comparison of practical learning VS theory……………………………………..25

References…………………………………………………………………………………...27

Bibliography………………………………………………………………………………...28

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List of Tables

Tables 1: RBB Bill Payment Expenses Codes……………………………………………….18

List of Figures

Figure 1: Organizational Structure of RBB…………………………………………………..13

Figure 2: Journal Voucher……………………………………………………………………19

Figure 3: Sample of Bill……………………………………………………………………...20

Chapter 1 Introduction

1.1 Background

The Nepalese financial sector is composed of banking and non-banking sectors.

Banking sectors comprises of Nepal Rastra Bank (NRB) and commercial banks. The
nonbanking sectors comprises of development banks, micro-credit development banks,
finance companies, cooperative financial institutions and NGO’s performing limited banking
activities. Other finance companies include Insurance companies, Employee Provident Fund,
citizen investment trust, postal saving offices and Nepal Stock Exchange (Nepal, 2008).

An internship program is an excellent way to prepare students to know about the

practical way to deal with the things learnt and develop skills. This program is a 16 weeks
training period where students get to learn, understand real business problems and way to
handle it. I had the opportunity to work in the banking industry at Rastriya Banijya Bank
Limited as an intern, where I learnt about banking operations and how to manage them
effectively. I was selected as an intern by HR department (Head office) in its Head Office
located at Singhadurbar Plaza, Kathmandu. I joined the bank as an intern on January 02,
2023.

The greatest environment for interns to learn about banking applications would be
provided by RBB. I, as an intern, was given an excellent opportunity to learn more about the
fundamentals of banking, and the bank also benefited from the effective use of interns as
additional human resources to support its operations. Also, interns serve as knowledgeable
resources to sell and advertise the bank's goods and services, which is a benefit to the bank. I
had a great opportunity to use my theoretical knowledge in the real world as an intern. The
internship program worked well for us as novices as a warm-up for our careers.

6
Organization Selection

An internship program is thought to be very significant because it offers the chance to

learn practical skills and acquire insight into the business world. Selecting a company for an
internship is a highly difficult phase. We found that the banking industry was one of several
profitable company fields for our internship. The banking industry satisfies the need and
provides an opportunity to learn about the banking industry. I chose RBB for the internship
program because it was one of the top banks, and I was sure that working there as an intern
would be very beneficial.

Placement

The internee submitted all the necessary documents to the human resource department
in head office of Rastriya Banijya Bank and was placed in head office of the bank. During the
course of internship, the internee was placed in several 2 sections of the finance department.
Throughout the internship period internee got an opportunity to deal with a sort of banking
issues prevailing in different departments.

Duration

The duration of the internship was set to 4 months starting from 2nd January to 2nd
May. Timing of the internship was from 10.00 AM to 5:00 PM and it was from Sunday to
Friday except in days of public holidays. During this period, placement was made at various
departments of the bank such as, Balance Certificate, Bill Payment section under Finance
department. However, the specific area of focus was Bill Payment section under finance
department where internee was required to make a voucher of related to any expenses done
by the bank and deducted the TDS and VAT from particular expenses. And voucher is posted
by the staff of the bank to the Pumori System and then get the voucher number from the
Pumori System and posted that on the Budget Management System of the RBB Intranet.

1.2 Company Profile

Rastriya Banijya Bank Limited (RBB) is the second pioneer bank of the country that
provides an exceptional and competitive banking service to the Nepali market since its
establishment. RBB has a history of serving its customers far and wide across the nation for
more than half a century. The bank then fully owned by Government of Nepal, was
established on 10 Magh 2022 (23 January 1966) under the special statute "Rastriya Banijya

7
Bank Act, 2021" and had operated under "Commercial Bank Act,2031” until it was
reregistered as public limited company on 6 Baishak 2063 (19 May 2006). At present, the
Bank operates as "A" class financial institution licensed by Nepal Rastra Bank and carries out
commercial banking activities as per the provisions of the "Bank and Financial institutions
Act 2073," (2017). Its banking operation started through 7 branches covering 7 districts and 7
zones. With its head office located at Singhadurbar, Kathmandu, RBB has been a pioneer in
Nepalese banking sector for more than 50 years. With its tag line “Yours Own Bank”, RBB is
one of the market leaders and the largest banking sector of Nepal which is almost successful to
connect its banking service in urban to rural area of the country. (Bank, n.d.)

RBB endured many stressful years of business and faced existential questions at some
point of time in the past. But learning the lessons from the events and craving towards the
brighter future, the Bank successfully implemented a restructuring plan; and now it stands as
one of the most preferred banks with the highest number of customers all 77 districts and 7
provinces of the country. The Bank has been able to imprint its presence in national economy
through efficient allocation of resources in all sectors of economy thereby enhancing
production and generating employment opportunities within the country. The unflinching
faith and goodwill bestowed by our customers continued support from the Government,
wellwishers and general public has been the reason for us to stand as the most trusted bank in
the country.

Being the second oldest bank of the Nepal, the Bank has currently entered into 57
years of service. RBB provides various banking services to a wide range of customers they
include elite to poor individuals, institutional customers, and the customers from industry or
business communities. RBB has been contributing to socio economic development of the
country for the last five decades. It has been able to enlarge the so-called boundary of the
bank as an institution of accepting money and granting loan to one of the major financial
institutions for providing advice and assisting government to ensure the financial prosperity
in the nation. RBB with 2600 employees has extended its wings in the most part of the nation
through multiple distribution outlets of 263 branches, 17 counters, 93 branchless banking,
and 204 ATMs. Through its widest branch and ABBS network RBB has been catering
modern Banking services to millions of customers all over the Nepal. RBB has many
correspondent arrangements with major international banks all over the world that facilitate
trade finance, bank-originated personal funds transfers and interbank funds transfer via
SWIFT. In a bid to promote remittance business, RBB works with CG money remit, Prabhu

8
Money Transfer, Express Money Services Limited, Instant Cash Global Money Transfer, Ez
Remit, Western Union and International Money Express. The bank has also played a crucial
role for the development of financial sector i.e., bank, insurance companies through its
promoter’s role. As a second commercial bank of the country, the bank has been contributing
in the trade, industry, hydropower and agricultural sector of the country. Health and
Education sector are also benefitted through its disbursement. The bank is also in the
frontline towards fulfilling corporate social responsibility. The bank has been working as a
development partner by acting as a fund administrator of Poverty Alleviation Fund (PAF).
The bank has made significant contribution in the development of private sector either by
loan disbursement or by active participation in the fairs organized by industrial and business
communities.

Organization’s missions, vision, strategy, core value and objectives

Mission is the only reason why the organization is able to exist. Vision represents
where the organization wants to be in future and objectives are short term operating goals.
The mission, vision, strategy, core value and objective of the organization are stated below:
Vision: "The most credible bank for one and all, always contributing towards
Nation’s prosperity"

Mission: “We strive to enhance the quality of life of all Nepalese by eliminating
barriers to financial access and helping them achieve their full potential; and by ensuring
safe, innovative and affordable financial services, through vast networks of efficient centres,
socially responsible business processes and empathetic human resource”. (Bank, n.d.)

Strategy: “Our envisioned intention is to become the leading provider of diverse

financial services to all Nepalese.”

Core Value:
• Respect People and their community.
• Effectiveness and efficiency in our business process.
• Value all kind of resources.
• Responsible and accountable for our deliveries.
• Honesty, integrity and Credibility in each of our action.

Major objectives of organization

9
 The main objective of RBB is to provide banking services to the people in general of the
country thereby enhancing their economic interest and facility as well and contributing in the
socio-economic development of the country. The objective of the RBB are as follows: -

• Focus on providing innovative financial services.

• Increase in capital base of the Bank by meeting the minimum capital requirement.
• Business growth and increase in market share.
• Enhance operational efficiency.
• Sustainable increase in profits.
• Focus on empowerment of deprived class.

1.3 Organization and structure

Organizational structure reveals lots of about the organization. An organizational

structure is a formal, guided process for integrating the people, information and technology of
the bank. It is used to match the form of the bank as closely as possible to the purposes the
bank seeks to achieve. It consists of activities such as task allocation, coordination and
supervision which are directed towards the achievement of bank’s aims. It can also be
considered as the viewing glass or perspective through which individuals see the bank and its
environment.

The Board of Directors (BOD) is the head of the Rastriya Banijya Bank. They are
responsible for policy making and guidance to the management. The government nominates
all board members including the chairman. The executive power is vested in the Chief
Executive Officer (CEO). CEO is the highest-ranking corporate officer or administrator in
charge of total management of the bank. An individual appointed as CEO reports to the BOD.
He/she has the responsibility to act as a communicator, decision maker, leader, manager and
executor. He/she advises the Board of Directors, motivates employees, and drives changes
within the bank. As a manager, the CEO presides over the bank’s day-today, month-to-month,
and year-to-year operations.

RBB has 19 departments in its head office that are operating under the Deputy
General Manager. There are 5 regional offices across the five development regions of the
country. The Branch Operation Department is responsible for supervising the 160 branch

10
networks. The Internal Audit Department monitors the work of the branches and regional
offices. (Rastriya Banijya Bank) RBB has the largest branch network in Nepal, covering 66
branches in the mountainous region, 78 in Terai region, and 23 in the Kathmandu Valley. The
Branch Operations Department is responsible for supervising the 263-branch network. The
Internal Audit Department monitors the work of the branches and regional offices. The
organizational structure of RBB is presented below:

11
Figure 1: Organizational structure of RBB (Ltd., n.d.)

12
1.4 Statement of the report

For an organization to be regarded as successful, it must have a good decision-making

policy. The decision-making policy enables management to anticipate a future problem and
difficulties through the use of accounting information as well as employing corrective
measures at early stages.

Accounting is called “the language of business” as it communicates so much of the

information that owners, managers, and investors need to evaluate a company’s financial
performance. These people are all stakeholders in the business they are interested in its
activities because they are affected by them. In fact, the purpose of accounting is to help
stakeholders make better business decisions by providing them with financial information.
Thus, accountants make sure that stakeholders understand the meaning of financial
information, and they work with both individuals and organizations to help them use financial
information to deal with business problems. Accounting is the process of summarizing,
interpreting and communicating financial transactions. Actually, collecting all the numbers is
the easy part today, all you have to do is start up your accounting software. The hard part is
analysing, interpreting, and communicating the information. Of course, you also have to
present everything clearly while effectively interacting with people from every business
discipline. (Libraries, 2018)

Hence, this study has been made to evaluate how RBB is employing accounting
system for their business. Depending on the data provided by the accountants, the
management takes critical business decisions. Accountants gauge the financial situation and
further communicate the information to the relevant authorities. It is found out that
accounting uses bookkeeping information to analyze and interpret the data and then compiles
it into reports.

1.5 Objectives of the study

Broad Objectives

To understand the functional activities of how the finance department is conducted

within the organization which change the work activities and success of the academic work
and their achievement for the organization based on academic related programs.

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Specific Objectives

• To get better understanding of the financial activities carried out by the finance
department

• To understand the function of finance department of RBB

• To gain practical insight of the real working conditions.
• To acquire sound knowledge about the organization’s policies and principles.
• To know about the operating procedures of different departments in general.
• To know about the different strategy of RBB and how is it successful in dealing with
its customers.

• To help to develop the managerial skills within ourselves to be successful managers in

future.

• To be familiar to the banking practices, rules and regulations of banking system of

Nepal.

1.6 Expected outcomes

Working as an intern in the bill payment section of Rastriya Banijya Bank's finance
department, Interns can expect to gain a comprehensive understanding of the bill payment
process. Furthermore method of verifying, processing , and recording bills and invoices are
learned. It makes people meticulous. I will learn to carefully review payment details and
ensure compliance with payment procedures. This focus on precision is essential in handling
financial transactions accurately.

Additionally, interns will have the opportunity to enhance their communication and
teamwork skills. They will work closely with team members, vendors, and suppliers, thereby,
learning how to effectively communicate and resolve any issues that arise. This experience
will foster teamwork and promote efficient bill payment operations.

Overall, the internship will provide interns with valuable practical experience,
improving their understanding of bill payment processes, attention to detail, and
communication skills. This will contribute to their personal and professional growth,
preparing them for future roles in the finance and banking industry.

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1.7 Limitations of the study

This study has been prepared on the basis of observation and experience gained
during internship period. It confined only in the finance department. The following are the
limitations of the study:

• The bank’s policy on keeping some matters confidential prevented from analysing
different activities.

• The interpretation and conclusion were drawn within the limitations of individual’s
knowledge and judgment abilities and on the basis of data provided and other published
and unpublished sources. So, it may lack the professional and expert touch.

• This study takes into consideration only about general activities and does not include the
minor details about each and every activity performed in the bank due to the time
constraint.

• The study of such a short course of time is not free from limitation. So, time limitation is
the main point of limitation.

• At the beginning of internship, it was tough for me to understand the environment of

work.

• Working in a practical banking environment is different from academic knowledge.

• Employers are too busy with their desk work so they have less time to make the intern
understand the desk job and information.

• Learning all the banking functions within just four months was really tough.

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 Chapter 2 Methodology

2.1 Activities or functions performed during the internship

1. Bill Payment Section

Bill Payment section of the financial department of RBBL is responsible for

processing and paying bills and invoices on the bank’s behalf. Different expense bills and
invoices, including those for water and electricity, business promotions, entertainment, and
repair and maintenance and so on, are received by finance department each day and these
expenses are entered for later posting to the appropriate ledger. Each and every bill comes
from a separate bank department, and each department is responsible for collecting the bill
and organizing them into a correct format, and sending them to the head of the finance
department. Finance department approved the bills and invoices in Budget Management
System (BMS) and send to the bill payment section payment.

After all verification from the department chief, Journal Voucher are made in bill payment
section from each particular bills and invoices received. While making the journal voucher,
the bills and invoices are recorded under various account codes to classifies the different
types of expenses and also, we record the details of the expenses bill which includes date,
vendor name, invoice number, pan or vat number and amount. In the journal voucher, we
have been deducted the TDS and VAT for all the vendor. The process of TDS and VAT
involves the respective taxation regulations given by Nepal Rastra Bank (NRB). For TDS,
Bank deducts 1.5% for good and services in VAT bill but in pan bill 1.5% for goods and 15%
for the services. And for VAT bank deducts 30% of VAT amount given in the invoice.

Before paying any bills or invoices the bill payment section must obtain the necessary
approval from the authorised person within the organization. Then the staff will post the
journal voucher in the Pumori system and then give the payment to the vendor if they have
account on RBBL if not then we make a RBBL manager check for the payment.

After posting in the Pumori system, we receive a voucher number. We then write this number
on the journal voucher and enter it into the BMS system to confirm that the payment has been
completed. Finally, we record all TDs and VAT deductions from the voucher.

16
Finally, we separate the vouchers and submit them to the day book section. Then we record
all expense bills and invoices in record file for future to check any payment disputes and
discrepancies. This guarantees that problems are immediately resolved and that the bank's
financial records are accurate and comprehensive.

9607410001 Business Promotion Expenses

9607110001 Stationery expenses

9607320100 Fuel for vehicles expense

9607250000 Reimbursement of technical services

9607670000 Office cleaning expenses

9607600000 Miscellaneous expenses

9604010412 Domestic training expenses

9607160001 Domestic travelling expenses

9607120100 Electricity and water expenses

9607130300 Repair and maintenance furniture and fixture

9607130200 Repair and maintenance it equipment

9607130500 Repair and maintenance vehicles

9607200001 Donation and contribution social projects

9607710000 Consumable capital goods

9607260000 Entertainment expenses

9607730000 Rate and taxes

9604010403 Insurance expenses

9607190000 Legal expenses

9309060001 Office equipment and appliances

9607580001 Loan recovery expenses

Tables 1: Selected RBB Bill Payment Expenses Codes

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Figure 2: Sample of bill

18
Figure 3: Journal Voucher

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2. Balance Certificate

Bank Balance Certificate is a document issued by the bank stating the amount of
money present at the account holder’s bank account. This is made to declare that required
fund is available in bank with its saving history. (Infosys)It is a financial document signed by
authorized bank officials stating how much money an accountholder has in the bank on a
particular date.

Activities performed in the Balance Certificate Section

The foremost work before preparing balance certificate is to update the foreign
exchange rates in the excel sheet that are posted by the treasury department. I make sure that
the required charges for issuance of this certificate are first deposited by the customer. Also, I
checked accuracy on the details, like, name of the addressee, accountholder, designated
equivalent currency as per the request of the accountholder before issuance of the certificate
and signing by the bank officials. Moreover, proper filing of requests of the customer is made.

3. Pension Section

I worked in this section only for one week. Here I was assigned to providing the
pension statement of government employee/staff such as Nepali Army, Tribhuvan University
(TU) staff, Nepal Agricultural Research Council (NARC) staff, Nepal Tel-com (NTC) staff
and so on. Renewal of pension pay order of the pensioners whose branches are out of the
valley.

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 Chapter 3 Results and Discussion

3.1 Learnings

• Understanding Financial Operations

Overall finance department, provides an inside look into the financial
operation of the bank. I learned about the process and procedures involving in
verifying recording and processing bills and invoice and gain knowledge about the
various checks and balances in place to ensure accuracy, compliance, and timely
payment.

• Learned different Codes

Bill Payment Section is maintained on daily basis respective to the codes
assigned to different Expense. I learned basic knowledge about payment through the
journal voucher to be recorded in bill payment along with different codes assigned to
respective expenses. With the knowledge of different codes, I had to record to
respective items under particular expenses.

• General understanding of Nepali terminology used in banking

As everything has to be written in Nepali vernacular, initially it was difficult to
understand the Nepali terminology used in the bank. Hence, through practice and
guidance from the supervisor, I had the basic understanding about the meaning of
such Nepali terminologies used for recording banking transactions.

• Interpersonal skills
The four months internship period greatly improved my ability to interact with
customers and handle their inquiries. The manner in which I communicated with them
was crucial. Additionally, it is important to be patient and actively listen when
providing guidance to customers.

• Enhance Communication skills

The regular interaction with the staffs of banks and customers has helped a lot to
develop communicating skills. Convincing power to the people increases while dealing
with them. I learnt to deal with various pensioners, commercials as well as other levels
bank staffs.

• Technical skills

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 Before internship I was unable to use any of the technical operators like
printers, scanners, photocopy machine and computers. Hence, I learnt the basic
necessary skills for operating advanced technologies which are important in any
organization during internship period.

• Learnt the importance of time management and working schedule

The importance of time management includes punctuality and performing
right work at the right time. So, the internee had to manage and perform the task in a
given time frame. The careless and insincerity with the work arises risk in the work
and loss on time of the customer.

3.2 Contributions made during the internship period

Being placed in various section of finance department of the bank, I got the
opportunity to gain practical knowledge about the operation procedure of the various
department. While working in these department, I came across with different problem which
were handle and solved efficiently. Problem solved were as follow:

a) Difficulty to makes the Journal Voucher in the starting phase by consulting with
supervisor in case of confusion in codes and will we have deducted how to TDS in the
Pan bill or VAT bill.
b) Understanding of new terms and technologies by consulting with supervisor in case of
confusion.
c) Help the supervisor in preparing journal voucher systematically which were pending
from couple of days back.
d) Some of the expense bills like domestic travelling expenses, foreign travelling
expense so on are tough to understand how to calculate and make the journal voucher
of that with the help of supervisor we can do that.
e) Difficulty in documentation and recording files due to the record files are written in
Nepali terminology so it is difficult mention by consulting with supervisor in case of
confusion.
f) Looking for the all TDS we are recorded in the excel is exactly same are not with the
pumori system data.

22
 Chapter 4 Conclusions

4.1 Self-assessment as future professional

Internships play a crucial role in today's education system as they bridge the gap
between theoretical knowledge and real-world work environments. They offer students a
chance to gain practical experience alongside their academic studies. During my internship, I
had the opportunity to apply the theoretical knowledge I had learned in a practical setting. As
an intern, I was assigned to various departments and given different tasks such as bill
payment section, balance certificate and pension section. The main goal of the internship
program was to involve students in the bank's daily activities, providing them with hands-on
experience.

Internship program has provided us an opportunity to gain practical exposure in the

real banking world and obtain some experience that acts as a stepping stone before entering
into professional world hence, enhancing our personal skill and capacity and developing
managerial skills and behaviour. This program has helped in improving the people skills,
human skills and analytical skills. It has also helped in developing the ability to work under
pressure and how to work in a team.

Although the four months internship period was not full enough to understand all the
banking system as a whole, but still the period has proved to be very valuable in
understanding the practical implications and knowledge exposures. The internship program
helped to learn the dynamics of work culture, professionalism and systems in the business
world. The intern is able to learn various new knowledge as well as the practical implications
of various theoretical knowledge after the four months internship exposure. As a
selfassessment, the achievements that I gained through this internship are:

a) Internship program teaches us the importance of time and how important it is in the
professional world to follow it.
b) Acquiring the ability to handle work pressure effectively, which proved to be a vital
skill in a banking environment.
c) Being a partial employee, punctuality was one of the attitudes developed while
working in the bank.
d) Gained practical knowledge of importance of team work and coordination.
23
 e) Became more socialized while dealing and interacting with customers and colleagues.
f) Confidence level to communicate and coordinate with customers has gradually
increased while working in this organization.
g) Developed leadership skills and qualities during internship.
h) Developed problem solving skills, organizational skills, and computer applications
skills.
i) Developed inter-personal skill which enhanced interaction ability.
j) During internship, computer software and other devices were handled that enhance
practical skills.

4.2 Comparison of practical learning VS theory

Being a part of RBB as an intern had been a delightful experience. One can get the
practical knowledge along with a chance to improve and learn the skill. One of the most
important lessons that I have learnt during the internship period is how to perform various
tasks in the disciplined manner. Besides this, I also learned about the working of the
general banking transactions and exposure to practical field. An internship experience
enables an individual to gain insight knowledge about the practical working environment
that an individual gained through theoretical and lecture learning. But in reality, practical
learning and theory learned in college are different. This is so because theoretical
knowledge involves basic definition, process and steps of any subject whereas a practical
learning involves the tools and techniques in order to put that theory into practice. In
universities, we learned about the organizational structure in organization management
classes. And the thing I found while doing my internship is that RBB also uses functional
structure as well as divisional structure. In functional structure each portion of the
organization is grouped according to its purpose. For example, in RBB, it has a CSD
department for providing quality services to its valuable customers, further it has separate
departments to overlook at different works performed by the bank. On the contrary, RBB
also uses divisional structure. The main benefit of this structure is that the needs can be
met more rapidly and more specifically, as each division can operate more or less
independently for the other division in the bank.

On the other hand, what I found to be relevant during gaining this practical
knowledge that matches with the theories learnt in classroom about TDS. It implemented

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by the government to ensure the collection of taxes at the source of income. Under this
system, certain individuals or entities making specific payments are required to deduct a
predetermined percentage of tax before making the payment to the recipient. The
deductor, who is responsible for deducting the tax, then remits the deducted amount to the
government on behalf of the recipient. The deducted tax amount is accounted for in the
recipient's tax liability, reducing the tax burden when they file their tax returns. TDS is
applicable to various types of payments, such as salaries, interest, rent, commission, and
dividends.

In order to survive in a professional world, both theory as well as practical learning is

very important. Theoretical knowledge provides basic information and guidelines
whereas practical learning provides better understanding on the subject through practical
experiences.

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 References

Bank, I. o. (n.d.). RBB Digital Sansar. Retrieved from

https://www.rbb.com.np/public/index.php/content/introduction-rastriya-
banijya-banklimited-rbbl
Infosys, K. (n.d.). Bank Balance Certificate. Retrieved from
https://www.kiec.edu.np/sampledocuments/australia/bank-balance-certificate/
Libraries. (2018). The Role of Accounting. Retrieved from
https://open.lib.umn.edu/exploringbusiness/chapter/12-1-the-role-of-accounting/
Ltd., R. B. (n.d.). RBB Digital Sansar. Retrieved from
https://www.rbb.com.np/storage/files/1/OrganizationStructure/Org_structure_20771008
_E ng.pdf
Nepal, V. (2008). Bank Supervision Bank. Nepal: Nepal Rastra Bank. Retrieved from
https://www.nrb.org.np/contents/uploads/2019/12/Annual_ReportsAnnual_Bank_Super
vision_Report_2007-2008.pdf

26
 Bibliography

Name Surname – Bikash Jaiswal

Student ID – 6208040034

Email – bikash2023@kcm.edu.np

Department – BBA (Finance and Banking)

Faculty – Business Administration

Address – Tinkune, Nepal

Rewards – Certificate of participation in:

o Kuber Wizz Program, 2022 o CFA Institute –

Investment Foundation o CFI - Excel Fundamentals

– Formulas for Finance

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