FACULTY OF APPLIED SCIENCES

INTERNSHIP REPORT

AT

VODAFONE GHANA TAKORADI

BY

BENEDICT WORDEY

BACHELOR OF INFORMATION TECHNOLOGY

FOUR YEARS

NETWORKING

BC/ ICT/ 22/ 075

FROM

11TH SEPTEMBER TO 24TH NOVEMBER,2023

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 TABLE OF CONTENTS

ACKNOWLEDGEMENTS

CHAPTERONE

i. INTRODUCTION

ii. OBJECTIVES OF THE INTERNSHIP

iii. THE ORGANIZATION (BRIEF HISTORY)

iv. VISSION/ MISSION STATEMENT

CHAPTER TWO

i. DESCRIPTION OF THE NATURE OF WORK DONE AT THE SECTIONS/UNIT

ii. DETAILED ACCOUNT OF THE TRAINING/WORK PERFORMED BY THE

STUDENT

CHAPTER THREE

i. NEW KNOWLEDGE/ SKILLS ACQUIRED AND CHALLENGES

ENCOUNTERD

ii GENERAL COMMENTS, OBSERVATIONS AND IMPRESSIONS

CHAPTER FOUR

i. CONCLUSION

ii. RECOMMENDATIONS

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 PREFACE
This report relates to my course of study in school and clearly describes the various activities
I was assigned or involved. It also provides some important and valuable information
concerning the activities of Telecommunication and Networking at various industries in
Ghana particularly Takoradi.

My experience in the classroom has guided me greatly in adopting in practical approach

which seeks to help me to acquire new ideas which relates equally to my course of studies. I
hope this report will contribute to the promotion of the project and to the enhancement of
friendly relationship between Takoradi Technical University and Vodafone Ghana (Cork
Tree Avenue - Takoradi).

PRESENTATION

This report is presented to the faculty of applied sciences as part of the compulsory
supervised semester out internship for the award of BACHELOR OF INFORMATION
TECHNOLOGY.

DECLARATION

I hereby declare that, with the exception of references and acknowledged citation, this report
is the result of my original work carried out at Vodafone Ghana (Cork Tree Avenue-
Takoradi).

Name: ESTHER CUDJOE AKYE

Index Number: BC/ ICT/ 21/ 092

Signature: ………………………………………. Date: ………………………………….

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 DEDICATION

This report is dedicated to my dad Mr. Thomas Wordey, words can hardly describe my
thanks and appreciation. You have been my source of inspiration, support and guidance. You
have taught me to be unique, determined, to believe in myself and to always persevere. I am
truly blessed and honored to have you as my dad. Thank you for your unwavering love and
support during my internship training.

ACKNOWLEDGEMENT

This report would not have seen the light of the day without the inspiration and vision from
the Almighty God all I say is thank you Most High God, I wish to use this opportunity to give
sincere thanks and tons of gratitude to Mr. Gideon Senya for helping me as a trainee in the
organization over the past few weeks. His helpful suggestions, valuable advice and support in
spite of his busy schedule have really been an inspiring and driving force to me. He has
constantly enriched my raw ideas with her experience and knowledge.

I am equally thankful to all other colleges of Vodafone for their support and contribution in
my training.

Finally, my thanks go to my parents and siblings for their support and encouragement during
my internship exercise. I owe them much gratitude.

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 EXECUTIVE SUMMARY

This report is about my internship at Vodafone Ghana from 11 th September to 24th

November, 2023. I considered Vodafone Ghana for my semester out internship program after
a careful consideration as it is one of the prominent and reputable organization to work with.
During my attachment, I was able to learn practical features in beauty therapy and obtained a
good working experience from a professional like Mr. Gideon Robert Mensah my supervisor.
This attachment provided me the opportunity to learn more about Networking, customer
service and other related services they offer. Due to my impressed answers given to him, he
congratulated me and invited me the next day to come for induction; he gave me brief
introduction of the organization and its policies.

In the first week, I learnt the various rules and regulation, observed how the workers
performed their task during working hours. Also, my supervisor grouped my college’s and I
and explained to us that, we would experience road trips and some practical sections too. The
following days, I made myself available to so many activities. I am sure that this report will
provide a complete momentary of Vodafone Ghana (Takoradi) where I have completed my
internship for my first year 2022/20233 academic year. Moreover, this report depicts my
practical experience that I have gained and learned during this End of second semester of
level 100 internship program.

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 CHAPTER ONE

1.1 INTRODUCTION

In line with the drastic educational reforms that undertook in the 1990’s, the Government of
Ghana decided to establish a technical institution in each of the ten regions. these institutions
are supported to fill the gap in the supply chain of highly qualified middle level manpower.
They had been granted tertiary status and are running fulltime tertiary programs in various
fields. The programs are highly competitive and their programs are well organized in both
academic and industrial arena.

A key characteristic of all technical universities in Ghana is that, they are generally state
owned, hence operates similar policies. This industrial attachment aims at broadening the
knowledge and understanding of theoretical education as well as enhancing practical training
for undergraduate students to prepare them better for the competition ahead. Like many other
departments in the faculty of Applied Sciences, Computer Science Department, also ensures
students obtain industrial skills in recognized companies in other to achieve the necessary
skills required.

Moreover, this will help students adequately or thoroughly to work very effectively after the
completion of the training. It is hoped that after completion of the training, relevant skills will
be acquired.

1.2 Objectives of the Industrial Training

As part of the essential requirement leading to the awarding of the Bachelor of Information
Technology certificate, it is advisable to undertake an industrial attachment in any recognized
company or firm in the country to gain more experience. The objectives of the industrial
attachment are as follows:

 It forms part of students’ credit hours and therefore students must participate to secure
the competition of their credit hours.
 It helps students familiarize themselves with technicalities of the programs of study
and the task awaiting them as they look on their career.
 It helps students become very experienced on the operating principles and the work
carried out using particular tools.
 It helps students learn about the norms and values governing the various companies.
 It aids students to rectify problems easily after the industrial attachment.
 It enables students become more tolerant as they interact with different people both
adults and colleagues.

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  It also impacts a lot of skills in students which enables them to use their initiative
when they are employed in the job market.
 Students get exposed to the business world outside the lecture halls to enable them to
face some of the difficulties which would one day be encountered after completion of
their courses. This exposure equips the students with the confidence they will need to
face their future careers.

I hereby present the report on industrial attachment training I undertook at Vodafone Ghana
(Takoradi) from 11th September to 24st November, 2023.

1.3 Background of the Organization

1.3.1 Brief History

Vodafone Ghana, formerly Ghana Telecom, is a national private telecommunications

company of Ghana founded in the year 1974. Currently Vodafone Ghana is a leading
total telecommunications solutions provider. They provide a comprehensive suite of
mobile communications, fixed phone lines, internet service and voice and data services.
Vodafone Ghana is part of the Telecel Group, a top -tier provider of digital and
telecommunications solutions across the African continent.

1.3.2 Mission and vision Statements

 Mission

The mission of Vodafone Ghana is delivering outstanding innovations on a global scale,

coupled with highly responsive services. The customer-centric operations are anchored on
fostering connections with the community, private sector and the government.

 Vision

The vision of Vodafone Ghana is to become the first choice for telecommunication services
aiming to break into new market within and beyond Ghana.

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CHAPTER TWO

2.1 Description of the Nature of Work Done at the Various Sections.

Normally, company or organization has divisions or sections which aids in promoting and
increasing production. There are various sections at Vodafone Ghana that I learnt which
grants a client’s satisfaction and these include;

1. Broadband Service
This is a type of service of high-speed internet access where connections to the
internet are provided by cabling or wireless to your home or office. This is an
excellent choice or section if you want to enjoy the benefit of fast internet in the
privacy of your home or office.
2. Financial Service
This is a section that allows customers to engage into subscription of insurance
policies, pension scheme, saving account, investment and making contributions
towards credit facilities. This service makes it easy and simple for clients to reach out
to their funds and business where ever they are.
3. Banking Partnerships
This is a section that allow agents and subscribers to transfer funds from their mobile
money account to their personal bank accounts.

4. POS service
This is the payment for purchased goods and services from selected shops across the
country via post terminal. Payments are made directly from the Vodafone cash wallet,
into the accounts of the merchants.

5. Customer Service
Vodafone Ghana provides the safest and best system for Telecommunication and
Networking to our customers. Vodafone Ghana also ensures to always provide clients
with after care and solutions if any difficulties are being found.

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2.2 Weekly Report of Work Schedule

On the 11th of September 2023, which was Monday, I started my industrial attachment. The
following are the Weekly activities carried out during my Attachment.

Week One (11th September to 15th September 2023)

On the first day of the internship, orientation was organized for all internship students. The
students were introduced to the nature of activities that goes on in the workplace to help get
familiar with the working environment. I also carried out the following activities during the
rest of the days:

 Learnt on how to render hardware and software to customers.

 Had a theory section on the topic ‘The seven Layers of communication’.
 A road trip to Takoradi Atlantic Hotel with my supervisor, my colleagues and myself
to configure a cisco router with information.
 Long trip to Elubo district with my supervisor and I to fix a radio transmission signal
at Prudential Bank.

STUDENT PRACTICING HOW TO FIX A RADIO TRANSMITTER.

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Week Two (18th September to 22nd September, 2023)

The following are the details of the activities that were carried out:

 A history knowledge about the Vodafone Company by the coordinator Mr. Robert
Boye Mensah.
 Learnt about the Fiber Connections and the Fiber Optical Splitter.
 Learnt about the Optical Distribution Frame, the use of the Fc connector and Lc
connector.
 National Holiday on 21st September, 2023
 Learnt about The Fiber Optical Technology and its Benefits to technology.

STUD
ENTS HAVING A PRACTICAL WITH INDUSTRY-BASED SUPERVISOR ABOUT THE
OPTICAL SPLITTER.

Week Three (25th September to 29th September 2023)

In the third week, I performed the following activities:

 Had a practical section on how to terminate patch cord or cable commonly known as
“LAN cable” and test for its connectivity.
 Learnt on IP address, Network IP and Broadcast IP.
 Learnt about the classes of IP address and how to calculate and find its host IP
 Learnt on what a router is and had a practical section on how to use it
 I learnt about Direct Traffic and Dynamic Host configure Protocol

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 STUDENT HAVING A PRACTICAL SECTION ON IP NETWORK.

Week Four (2nd October to 6th October 2023)

In the fourth week, I perform the following task:

 Had a practical section on how to configure a cisco router using an application called
(Putty).
 Theory section about the console port command line and the use of RJ45 to USB
cable.
 Had a practical section on how to use the putty app to configure any router.
 Learnt on how to request for information on the router and the configuration of the
ISP.
 I learnt on how to reset a cisco router and search for the break key of any laptop.

STUDENT OBSERVING HOW TO CONFIGURE A ROUTER AND SEARCH FOR THE

BREAK KEY BY INDUSTRY-BASED SUPERVISOR.

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Summary of Work for The Month of September 2023

In the first week of the month of September at Vodafone Ghana, I was able to acquire ideas
on how to render services to customers, seven layers of communications, Fiber connections
and Road trips.

During the second week, I learnt the various types of Fiber technology set up and its devices.
The fiber Optical Splitter and The Optical Distribution Frame. Also, I learnt on how to
terminate patch Cord.

In the third week, I learnt how to use the RJ45 cable, ISP theory and how to configure a cisco
router using the Putty app.

During the fourth week, I observed how and had practical section on how to calculate for
Network, Broadcast and IP address and how to request information from a router.

Week Five (9th October to 13th October 2023)

The following are the details of the activities that were carried out:

 Road trip with my supervisor on fiber internet installation at Fiaseman Rural Bank
(Tarkwa).
 Practical section on fault testing using coaxial cable for termination of patch cord.
 Tutorial on Sim card registration.
 Theory Section on Vodafone Fixed Broadband Network.
 Learnt about Radio Signal Transmission

STUDE
NTS ASSISTING INDUSTRY-BASED SUPERVISOR TO INSTALL A FIBER NETWORK
FOR A CLIENT

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Week Six (16th October to 20th October, 2023)

The following are the details of the activities that were carried out:

 Learnt about the Fixed Broadband services and offers.

 Learnt about Digital Marketing.
 Practical Section on how to render Broadband services to companies and individuals.
 Road trip to Takoradi Anaji to sell out the broadband services to customers
 Learnt on how sim cards are being registered for business.

Week Seven (23rd October to 27th October 2023)

The following are the details of the activities that were carried out the rest of the days:

 Learnt about carrier Opportunities.

 Learnt on how the optical splitter transmits network connections from the head office
of Vodafone to various places
 Learnt about router maintenance.
 I learnt about automatic voltage regulator that controls the generator for power
supply.
 Sim card Registrations for customers

PRACTICAL SECTION ABOUT NETWORK TERMINAL AND VOLTAGR REGULATORS

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Week Eight (30th October to 3rd November 2023)

The following are the details of the activities that were carried out the rest of the days:

 I was able to register a few sim cards for customers

 Took a road a trip with my supervisor to Agona Nkwanta Ahantaman Rural Bank to
fix a radio transmission signal.

 Practiced on cisco router configuration

 Took a road trip to Agona to repair a faulty radio transmitter

Summary of Work for The Month of October 2023

During the first week of the month of October, I experienced a few road trips and learnt about
Broadband and observed how sim cards are being registered.

In the second week, I had some practical sections on termination of cables, learnt on how to
market and practiced on to render Broadband services.

During the third week of the month, I gain much ideas on carrier opportunities, router
maintenance, optical splitters and Voltage Regulators.

In the last week of the month of October, I experienced a few road trips to Banks to fix and
repair a damaged radio transmitter, and observed how sim cards are being registered for
business.

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Week Nine (6th November to 10th November 2023)

The following are the details of the activities that were carried out the rest of the days:

 Termination of Patch cables.

 Rendering of Customer Services on Broadband installation

 Learnt about Vodafone Trader App Management.

 Practical Section on cisco Router installation

 Vodafone Red Trader App tutorials

Week Ten (13th November to 17th November 2023)

The following are the details of the activities that were carried out the rest of the days:

 Practices on Cisco Router Configuration

 Learnt about Vodafone website services

 Road trip with my supervisor to Takoradi Cal Bank to install a fiber connection and
repair a damaged radio transmitter

 Sim Card Registration for customers

Week Eleven (20th November to 24th November 2023)

The following are the details of the activities that were carried out the rest of the days:

 Practical section on how to terminate cables and installation of radio frequency

 Learnt on how the optical splitter transmits network connections from the head office
of Vodafone to various places

 Learnt about Fiber Optical Technology and recap sections.

 Road trip to Ghana Gas Takoradi to install a new cisco Router

Summary of Work for The Month of November 2023

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 In summary of the month November, my supervisor had a brief recap section with my
colleagues and I and learnt much knowledge about carrier opportunities. I was able to
register few sim cards and experience our last road trip to Ghana Gas which was a
memorable and interesting one.

CHAPTER THREE

3.1 CONTRIBUTION OF STUDENT TO THE ORGANIZATION

 Reduction In the Work Load: my presence in the workshop reduced the workload
because time spent on the job was reduced, thereby increasing productivity.

 Improving Teamwork: teamwork in the organization got improved because my

presence at the workshop sealed a lot of holes with respect to teamwork in the work
premises specifically where I was assigned to get better as compared to what I met
when I started the attachment.

 Sensible and fair suggestions made: During my Attachment period at the Vodafone
Ghana, I was able to contribute positively to the growth of the organization.

3.2 Challenges Encountered

I would account it was a very advantageous for anyone who involved in the industrial
internship at an institution whose daily activities are practically portending to the theoretical
field of study.

During this attachment, I was confronted with a lot of challenges which affects my ability to
comprehend with some teachings I had.

Basically, since we were not introduced to the practical firm program, I lacked a lot of
technical language for communication. Also, my ability to acknowledge the right tool for a
specific task was another challenge.

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3.3 New Knowledge or Skills Acquired

During the eleven weeks I spent at Vodafone Ghana, I acquired new knowledge and skills
that helped build my self-confidence and also would help build a better career life. Some of
these skills attained are stated below:

 Effective communication skills: Knowledge acquired in communication skills helped

me to convey messages and listen effectively to the people I interacted with. I have
learned that to be able to communicate effectively with the targeted audience, one
needs to understand their background. Understanding the background of your
audience helps you to choose the right message and the medium to use to convey the
message. I was, therefore, able to communicate effectively with people at all levels.

 Work with little or no supervision: During my internship at Vodafone Ghana, I was

able to learn sim card registrations, termination of patch cord and how to configure a
router very effectively.

 Time Management: Having learned in school that time management is of paramount

importance in human life, I was able to work effectively. I was always punctual at
work and tried my maximum best to complete all work assigned to me on time.

 Interpersonal Relations: I applied knowledge and skills acquired in school on how to

relate well with people in the workplace. From experience acquired through group
assignments and presentations, I was able to work with other staff of the Assembly
and other colleagues and share my ideas.

3.4 Achievements

At the end of my attachment period, I was able to get over my challenge and thus get along
with other student trainees which whom I worked with them and shared ideas.

I was also able to gather some necessary lessons that will help me in my end of semester at
school which would help me to better understand a course like Computer Science and
Networking as a whole.

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3.5 General Comments, Observations, and Impressions

3.5.1 Comments

From all point of view, I can confirm that the industrial training program inculcates a lot of
knowledge and experience in the students and it enables them to use their initiative when they
are employed in any field of work. It also gives them a general knowledge about the program
of study.

I hope all technical universities will continue to enforce the training to promote and produce
more creative inspirers in art.

3.5.2 Observations

I would say that industrial training is a ground for students to blend their programs of study.
Besides my normal learning, I observed a lot of their characteristics of the organization.
Below are my observations at Vodafone;

 The workers of Vodafone Ghana were cordial with the students on attachment.

 Vodafone Ghana is abreast with their working time and always fully prepared for any
action and issuing of orders especially when any student wants to flout any regulation
governing the office.

 The senior trainees of Vodafone Ghana were ready to listen and explain to all
students who had questions about various works they participated in.

 My supervisor is a very skilled and talented man in the field of networking and
telecommunication services, very tolerant and humble which made it possible for him
to live with all students on industrial training.

3.5.3 Impressions

I was so impressed by how the workers come together to work as one and also how one can
take over if staff is absent despite, they performing different work altogether.

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CHAPTER FOUR

4.1 Conclusions

My attachment period with Vodafone Ghana was an educative and interesting one. I
appreciate my industry-based supervisor and all trainees of Vodafone Ghana for the
opportunity granted me to acquire more skills in addition to the theory learnt in school.

The dignity of labor is not what you do, but how you do it. Whatever the task and wherever
you are placed on the corporate ladder, perform your tasks with dignity. Let your light shine
everywhere you find yourself, even in the darkest tunnel. This and many more are what I
have to adhere to for success.

4.2 Recommendations

Due to the experience, I gained at Vodafone Ghana, I am urging all students to take a
yardstick and be dedicated to industrial training not focusing on the allowance the company
will give but see the attachment program as a gateway to better their lives.

To add to few, I also wish that lectures must have the most influence on students to educate
them on the benefits of industrial attachment.

I hereby recommend Vodafone Ghana for students who would like to have their training in
the field of Networking and Telecommunications and also for the general public who would
like to have the fastest internet, best data entry and communications done because it is one of
the best and reputable network Ghana.

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