COMPETENCY-

BASED
CURRICULUM

Sector:

ELECTRONICS
Qualification:

COMPUTER SYSTEMS SERVICING NC II

 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
REGIONAL TRAINING CENTER – ILIGAN
Article I.
Maria Cristina, Iligan City
 TABLE OF CONTENTS

Page

A.. COURSE DESIGN........................................................................................1-5

B. MODULES OF INSTRUCTION...................................................................6-73

 BASIC COMPETENCIES...............................................................................6
o Participating in workplace communication ………………….............7-10
o Working in a team environment ………………...............................11-13
o Practicing career professionalism .……………..............................14-17
o Practicing occupational health and safety procedures ..................18-22

 COMMON COMPETENCIES.......................................................................23
o Applying quality standards ……………………………………..........24-27
o Performing computer operations....................................................28-34
o Performing mensuration and calculation........................................35-38
o Preparing and interpreting technical drawing.................................39-42
o Using hand tools............................................................................ 43-47
o Terminating and connecting electrical wiring and electronics
circuit component...........................................................................48-52
o Test Electronics Components ………………………………………..53-55

 CORE COMPETENCIES.............................................................................56
o Install and Configure Computer Systems.......................................55-59
o Set-up Computer Networks............................................................60-64
o Set-up Computer Servers...............................................................65-68
o Maintain and Repair Computer Systems and Networks ...............69-74
 COURSE DESIGN

Course Title : COMPUTER SYSTEMS SERVICING NCII

Nominal Duration : 280 hours

Course Description :

This course is designed to develop knowledge, skills, and attitudes of a Computer

System Service Technician in accordance with industry standards. It covers basic and
common competencies such as installing/assembling computer software and hardware,
installing network cables and setting network configuration , Setting-up Computer servers
and Configuring servers and Maintaining and Repair faults of computer systems and
networks.

Entry Requirements:

Candidate/trainee must posses the following qualifications, must be:

 Able to communicate both oral and written

 Physically and mentally fit.
 With good moral character.
 Can perform basic mathematical and logical computations.
 Analytical and logical thinking

CBC Computer Systems Servicing NC II -1-

COURSE STRUCTURE:

BASIC COMPETENCIES
(40 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey workplace 10 hours
workplace workplace information
communication communication 1.1.2 Complete relevant work-
related document
1.1.3 Participate in workplace
meeting and discussion
2. Work in a team 2.1 Working in a 2.1.1 Describe and identify team 10 hours
environment team role and responsibility
environment 2.1.2 Describe work as a team
member
3. Practice career 3.1 Practicing 3.1.1 Integrate personal objectives 10 hours
professionalism career with organizational goals.
professionalis 3.1.2 Set and meet work priorities.
m 3.1.3 Maintain professional growth
and development.
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks. 10 hours
occupational occupational 4.1.2 Evaluate hazards and risks.
health and health and 4.1.3 Control hazards and risks.
safety safety 4.1.4 Maintain occupational health
procedures procedure and safety awareness.

CBC Computer Systems Servicing NC II -2-

 COMMON COMPETENCIES
(80 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Apply quality 1.1 Applying quality 1.1.1 Assess quality of received 6 hours
standards standards materials
1.1.2 Assess own work
1.1.3 Engage in quality
improvement
2. Perform 2.1 Performing 2.1.1 Plan and prepare for tasks 40 hours
computer computer to be undertaken
operations operations 2.1.2 Input data into computer
2.1.3 Access information using
computer
2.1.4 Produce output/datd using
computer system
2.1.5 Use basic functions of a
web browser to locate
information
2.1.6 Maintain computer
equipment and systems
3. Perform 3.1 Performing 3.1.1 Select measuring 7 hours
mensuration mensuration instruments
and calculation and calculation 3.1.2 Carry out measurements
and calculation
3.1.3 Maintain measuring
instruments
4. Prepare and 4.1 Preparing and 4.1.1 Identify different kinds of 6 hours
interpret interpreting technical drawings
technical technical 4.1.2 Interpret technical drawing
drawing drawing 4.1.3 Prepare/make changes on
electrical/electronic
schematics and drawings
5. Use hand tools 5.1 Using hand 5.1.1 Plan and prepare for tasks 6 hours
tools to be undertaken
5.1.2 Prepare hand tools
5.1.3 Use appropriate hand tools
and test equipment
5.1.4 Maintain hand tools
6. Terminate and 6.1 Terminating 6.1.1 Plan and prepare for 8 hours
connect and connect termination/connection of
electrical wiring electrical wiring electrical wiring/electronics
and electronics and electronics circuits
circuit circuit 6.1.2 Terminate/connect
wiring/electronic circuits
6.1.3 Test
termination/connections of
electrical wiring/electronics
circuits
7. Test 7.1 Testing 7.1.1 Determine criteria for testing 7 hours
-3- CBC Computer Systems Servicing NC II
 Units of Nominal
Module Title Learning Outcomes
Competency Duration
Electronics Electronics electronics components
Components Components 7.1.2 Plan an approach for
component testing
7.1.3 Test components and
Evaluate the testing
process

CORE COMPETENCIES
(160 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Install and 1.1 Installing and 1.1.1 Assemble Computer 40 hours
configure Configuring Hardware
computer Computer 1.1.2 Install Computer Systems
systems Systems and Drivers for
peripherals/devices
1.1.3 Install the Computer
Application Software
1.1.4 Conduct Testing and
Documentation
2. Set-up 2.1 Setting up 2.1.1 Install Network Cables 40 hours
Computer Computer 2.1.2 Set Network Configuration
Networks Networks 2.1.3 Set Router/WI-FI/ wireless
Access Point/Repeater
Configuration
2.1.4 Inspect and Test the
Configured Computer
Networks
3. Set-up 3.1 Setting up 3.1.1 Set-up User Access 40 hours
Computer Computer 3.1.2 Configure Network Services
Servers Servers 3.1.3 Perform Testing,
Documentation and pre-
deployment practices
4. Maintain and 4.1 Maintaining and 4.1.1 Plan and prepare for 40 hours
Repair Repairing maintenance and repair
Computer Computer 4.1.2 Maintain computer systems
Systems and Systems and and Networks
Networks Networks 4.1.3 Diagnose faults of computer
systems
4.1.4 Rectify/correct defects in
computer systems
4.1.5 Inspect and test the
computer systems and
networks

CBC Computer Systems Servicing NC II -4-

RESOURCES

LIST OF TOOLS, EQUIPMENT AND MATERIALS

COMPUTER SYSTEMS SERVICING – NC II

Recommended list of tools, equipment and materials for the training of 25 trainees for
Computer Systems Servicing – NC II

QUANTITY * TOOLS
10 pieces Screwdriver (standard)
10 pieces Screwdriver (Philips)
10 pieces Long nose pliers
10 pieces Mechanical pliers
10 sets Allen wrench
10 pieces Crimping tools
10 pieces Soldering iron
10 pieces Solder sucker
5 pieces Wire stripper
1 unit Portable electric hand drill
1 set Drill bit
5 sets Precision screw drivers
10 pcs Anti-static devices
5 pcs Flash light/Head mounted light
* Minimum quantity recommended for a Class size of 25 trainees
-5- CBC Computer Systems Servicing NC II
 QUANTITY * EQUIPMENT
26 units Desktop Computer
10 Laptop computer/Netbook
10 Computers for server
10 Server cabinet/Frame
20 pcs Patch panel (48-ports)
10 sets Working tables
1 unit Internet subscription (at least 2 MBPS)
10 units Uninterruptible Power Supply (UPS)
10 unit Hub / Switch
2 units Managed switch
1 Network controller
11 ADSL Router with Wi-Fi
10 Wireless Access Point
1 unit PC Video camera
2 units External optical drive
1 unit USB External HD
1 unit Network External HD
1 unit scanner
1 unit USB printer
1 unit Network printer
11 pieces Flash disk / Memory stick
10 units Electronic tester VOM
5 units LAN Cable tester
* Minimum quantity recommended for a Class size of 25 trainees

QUANTITY MATERIALS
400 pcs. RJ 45
25 pcs. Modular box (RJ45)
20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”
1 box UTP cable
1 can Contact cleaner
1 piece Whiteboard
1 lot Fastener
1 spool Filler (lead-free)
8 pcs Fiber optic cable 2 meters (terminated)
CBC Computer Systems Servicing NC II -6-
 QUANTITY INSTALLERS / SOFTWARE
26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary
software)
26 Anti-virus (license for proprietary software)
5 Disk utility software
5 Virtualization software (license for proprietary software)
5 Disk creator software
5 Disk image software
 NOTE: For free Open source systems users - Institutions should own at least one (1) valid
license for the following: Desktop OS, Network OS, Office Productivity
Software and Antivirus.

QUANTITY RESOURCES / MANUALS

26 pieces Motherboard’s manual and installer
10 pieces Device driver installer
1 lot Assorted Computer book, PC Magazines and journals

TRAINING FACILITIES

The Computer Systems Service Workshop must be in an infrastructure facility that is

generally accepted to industry standards and practice. Based on class size of minimum of
25 student/trainees the space requirements for the teaching/ learning and circulation
areas are as follows:

TEACHING / SIZE AREA TOTAL AREA

LEARNING AREAS (in METER) (in Sq. Meters) (in Sq. Meters)
 laboratory
and/or lecture 6x8 48 48
area
 storage area 2x2 4 4
 learning resource
4x5 20 20
center
 equipment
20 20
circulation area
Total Workshop Area: 92

ASSESSMENT METHODS:

 Hands on
 Direct observation
 Practical demonstration

-7- CBC Computer Systems Servicing NC II

 Oral and written exam

COURSE DELIVERY:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

TRAINER’S QUALIFICTION (TQ II)

 Must be a holder of Computer Systems Servicing NCIII or equivalent available

qualification
 Must have completed Training METHODOLOGIES II (TM II)
 Must be physically and mentally fit
 *Must have at least 2 years relevant job/industry experience

CBC Computer Systems Servicing NC II -8-

MODULES OF INSTRUCTION

BASIC COMPETENCIES

COMPUTER SYSTEMS SERVICING NC II

BASIC COMPETENCY : COMMUNICATIONS

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to obtain, interpret and convey information in
response to workplace requirements.

SUGGESTED DURATION : 10 hours

QUALIFICATION LEVEL : NC II

PREREQUISITE : Receive and Respond to Workplace Communication (NC I)

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Obtain and convey workplace information

LO2. Complete relevant work related documents.

LO3. Participate in workplace meeting and discussion.

CBC Computer Hardware Servicing NC II - 10 -

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CRITERIA:

1. Specific relevant information is accessed from appropriate sources.

2. Effective questioning, active listening and speaking skills are used to gather and
convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are identified
and followed.
6. Defined workplace procedures for the location and storage of information are
used.
7. Personal interaction is carried out clearly and concisely.

CONTENTS:

 Parts of speech
 Sentence construction
 Effective communication

CONDITIONS:

The students/trainees must be provided with the following:

 Writing materials (pen & paper)

 References (books)
 Manuals

METHODOLOGIES:

 Group discussion
 Interaction
 Lecture
 Reportorial

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

- 11 - CBC Computer Systems Servicing NC II

L02. COMPLETE RELEVANT WORK RELATED DOCUMENTS

ASSESSMENT CRITERIA:

1. Ranges of forms relating to conditions of employment are completed accurately

and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms/ documents are identified and rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines.

CONTENTS:

 Basic mathematics
 Technical writing
 Types of forms

CONDITIONS:

The students/trainees must be provided with the following:

 Paper
 Pencils/ball pen
 Reference books
 Manuals

METHODOLOGIES:

 Group discussion
 Interaction
 Lecture

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

CBC Computer Systems Servicing NC II - 12 -

LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

ASSESSMENT CRITERIA:

1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are listened to without
interruption.
3. Meeting inputs are consistent with the meeting purpose and established
protocols.
4. Workplace interaction are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters concerning
conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.

CONTENTS:

 Sentence construction
 Technical writing
 Recording information

CONDITIONS:

The students/trainees must be provided with the following:

 Paper
 Pencils/ball pen
 References (books)
 Manuals

METHODOLOGIES:

 Group discussions
 Interaction
 Lecture

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

- 13 - CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes
required to relate in a work based environment.

SUGGESTED DURATION : 10 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Describe and identify team role and responsibility in a team.

LO2. Describe work as a team member.

CBC Computer Systems Servicing NC II - 14 -

LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM

ASSESSMENT CRITERIA:

1. Role and objective of the team is identified.

2. Team parameters, relationships and responsibilities are identified.
3. Individual role and responsibilities within team environment are identified.
4. Roles and responsibilities of other team members are identified and recognized.
5. Reporting relationships within team and external to team are identified.

CONTENTS:

 Team role.
 Relationship and responsibilities
 Role and responsibilities with team environment.
 Relationship within a team.

CONDITIONS:

The students/trainees must be provided with the following:

 Standard operating procedure (SOP) of workplace

 Job procedures
 Client/supplier instructions
 Quality standards
 Organizational or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Written test
 Observation
 Simulation
 Role playing

- 15 - CBC Computer Systems Servicing NC II

LO2. DESCRIBE WORK AS A TEAM MEMBER

ASSESSMENT CRITERIA:

1. Appropriate forms of communication and interactions are undertaken.

2. Appropriate contributions to complement team activities and objectives were
made.
3. Reporting using standard operating procedures followed.
4. Development of team work plans based from role team were contributed.

CONTENTS:

 Communication process
 Team structure/team roles
 Group planning and decision making

CONDITIONS:

The students/trainees must be provided with the following:

 SOP of workplace
 Job procedures
 Organization or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Observation of work activities

 Observation through simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 16 -

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in
promoting career growth and advancement, specifically to
integrate personal objectives with organizational goals set
and meet work priorities and maintain professional growth
and development.

NOMINAL DURATION : 10 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities

LO3. Maintain professional growth and development

- 17 - CBC Computer Systems Servicing NC II

LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS

ASSESSMENT CRITERIA:

1. Personal growth and work plans towards improving the qualifications set for
professionalism are evident.
2. Intra and interpersonal relationship in the course of managing oneself based on
performance evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the performance
of duties.
4. Practice of appropriate personal hygiene is observed.
5. Job targets within key result areas are attained.

CONTENTS:

 Personal development-social aspects: intra and interpersonal development

 Organizational goals
 Personal hygiene and practices
 Code of ethics

CONDITIONS:

The students/ trainees must be provided with the following:

 Workplace
 Code of ethics
 Organizational goals
 Hand outs and Personal development-social aspects
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive -lecture
 Simulation
 Demonstration
 Self paced instruction

ASSESSMENT METHODS:

 Role play
 Interview
 Written examination

CBC Computer Systems Servicing NC II - 18 -

LO2. SET AND MEET WORK PRIORITIES

ASSESSMENT CRITERIA:

1. Competing demands to achieve personal, team and organizational goals and

objectives are prioritized.
2. Resources are utilized efficiently and effectively to manage work priorities and
commitments.
3. Practices and economic use and maintenance of equipment and facilities are
followed as per established procedures.
4. Job targets within key result areas are attained.

CONTENTS:

 Organizational key result areas (KRA)

 Work values and ethical standards
 Company policies on the use and maintenance of equipment

CONDITIONS:

The students/ trainees must be provided with the following

 Hand outs on
- Organizational KRA
- Work values and ethics
- Company policies and standards
- Sample job targets
 Learning guides
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Group discussion
 Structured activity
 Demonstration

ASSESSMENT METHODS:

 Role play
 Interview
 Written examination

- 19 - CBC Computer Systems Servicing NC II

LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

ASSESSMENT CRITERIA:

1. Training and career opportunities relevant to the job requirements are identified
and availed.
2. Licenses and/or certifications according to the requirements of the qualifications
are acquired and maintained
3. Fundamental rights at work including gender sensitivity are manifested/ observed
4. Training and career opportunities based on the requirements of industry are
completed and updated.

CONTENTS:

 Qualification standards
 Gender and development (GAD) sensitivity
 Professionalism in the workplace
 List of professional licenses

CONDITIONS:

The students/trainees must be provided with the following

 Quality standards
 GAD handouts
 CD’s, VHS tapes on professionalism in the workplace
 Professional licenses samples

METHODOLOGIES:

 Interactive lecture
 Film viewing
 Role play/simulation
 Group discussion

ASSESSMENT METHODS:

 Demonstration
 Interview
 Written examination
 Portfolio assessment

CBC Computer Systems Servicing NC II - 20 -

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to comply with the regulatory and organizational
requirements for occupational health and safety such as
identifying, evaluating and maintaining occupational health
and safety (OHS) awareness.

NOMINAL DURATION : 10 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Identity hazards and risks

LO2. Evaluate hazards and risks

LO3. Control hazards and risks

LO4. Maintain occupational health and safety awareness

- 21 - CBC Computer Systems Servicing NC II

LO1. IDENTIFY HAZARDS AND RISKS

ASSESSMENT CRITERIA:

1. Workplace hazards and risks are identified and clearly explained.

2. Hazards/risks and its corresponding indicators are identified in with the company
procedures.
3. Contingency measures are recognized and established in accordance with
organizational procedures.

CONTENTS:

 Hazards and risks identification and control

 Organizational safety and health protocol
 Threshold limit value (TLV)
 OHS indicators

CONDITIONS:

The students/trainees must be provided with the following:

 Workplace
 Personal protective equipment (PPE)
 Learning guides
 Hand-outs
- Organizational safety and health protocol
- OHS indicators
- Threshold limit value
- Hazards/risk identification and control
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive -lecture
 Simulation
 Symposium
 Group dynamics

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical examination
 Written examination

CBC Computer Systems Servicing NC II - 22 -

LO2. EVALUATE HAZARDS AND RISKS

ASSESSMENT CRITERIA:

1. Terms of maximum tolerable limits are identified based on threshold limit values
(TLV)
2. Effects of hazards are determined.
3. OHS issues and concerns are identified in accordance with workplace
requirements and relevant workplace OHS legislation.

CONTENTS:

 TLV table
 Philippine OHS standards
 Effects of hazards in the workplace
 Ergonomics
 ECC Regulations

CONDITIONS:

The students/trainees must be provided with the following

 Hand outs on
- Philippine OHS standards
- Effects of hazards in the workplace
- Ergonomics
- ECC regulations
 TLV table
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Situation analysis
 Symposium
 Film viewing
 Group dynamics

ASSESSMENT METHODS:

 Interview
 Written examination
 Simulation

- 23 - CBC Computer Systems Servicing NC II

LO3. CONTROL HAZARDS AND RISKS

ASSESSMENT CRITERIA:

1. OHS procedures for controlling hazards and risk are strictly followed.
2. Procedures in dealing with workplace accidents, fire and emergencies are
followed in accordance with the organization’s OHS policies.
3. Personal protective equipment (PPE) is correctly used in accordance with
organization’s OHS procedures and practices.
4. Procedures in providing appropriate assistance in the event of workplace
emergencies are identified in line with the established organizational protocol.

CONTENTS:

 Safety regulations
- Clean air act
- Electrical and fire safety code
- Waste management
- Disaster preparedness and management
 Contingency measures and procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Hand outs on
- Safety Regulations
- Clean air act
- Electrical and fire safety code
- Waste management
- Disaster preparedness and management
- Contingency measures and procedures
 OHS personal records
 PPE
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Symposium
 Film viewing
 Group dynamics
 Self-paced instruction

ASSESSMENT METHODS:

 Written examination
 Interview
 Case/situation analysis
 Simulation

CBC Computer Systems Servicing NC II - 24 -

LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

ASSESSMENT CRITERIA:

1. Procedures in emergency related drill are strictly followed in line with the
established organization guidelines and procedures.
2. OHS personal records are filled up in accordance with workplace requirements.
3. PPE are maintained in line with organization guidelines and procedures.

CONTENTS:

 Operational health and safety procedure, practices and regulations

 Emergency-related drills and training

CONDITIONS:

The students/trainees must be provided with the following

 Workplace
 PPE
 OHS personal records
 CD’s, VHS tapes, transparencies
 Health record

METHODOLOGIES:

 Interactive lecture
 Simulation
 Symposium
 Film viewing
 Group dynamics

ASSESSMENT METHODS:

 Demonstration
 Interview
 Written examination
 Portfolio assessment

- 25 - CBC Computer Systems Servicing NC II

MODULES OF INSTRUCTION

COMMON COMPETENCIES

COMPUTER HARDWARE SERVICING NC II

UNIT OF COMPETENCY : APPLY QUALITY STANDARDS

MODULE TITLE : APPLYING QUALITY STANDARDS

MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and
values needed to apply quality standards in the workplace.
The unit also includes the application of relevant safety
procedures and regulations, organization procedures and
customer requirements.

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Assess quality of received materials

LO2. Assess own work

LO3. Engage in quality improvement

- 27 - CBC Computer Systems Servicing NC II

LO1. ASSESS QUALITY OF RECEIVED MATERIALS

ASSESSMENT CRITERIA:

1. Work instruction obtained and work carried out in accordance with standard
operating procedures.
2. Received materials checked against workplace standards and specifications.
3. Faulty materials related to work are identified and isolated
4. Faults and any identified causes recorded and or reported to the supervisor
concerned in accordance with workplace procedures
5. Faulty materials are replaced in accordance with workplace procedures

CONTENTS:

 Reading skills required to interpret work instruction

 Workplace standards and specifications
 Procedures in obtaining and carrying out work instructions
 Quality checking procedures
 Fault identification and reporting
 Safety and environmental aspects of production process
 Carry out work in accordance with policies and procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Work instructions
 Manuals (operation manual of the company/manufacturer’s instruction/service
manual)
 Company/workplace standards and specifications

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 28 -

LO2. ASSESS OWN WORK

ASSESSMENT CRITERIA:

1. Documentation relative to quality within the company identified and used

2. Completed work checked against workplace standards and specifications
3. Errors are identified and isolated
4. Information on the quality and other indicators of production procedures recorded
in accordance with workplace procedures
5. In cases of deviation from specific quality standards, causes documented and
reported in accordance with the workplace’s standard operating procedures.

CONTENTS:

 Communication skills needed to interpret and apply defined work procedures

 Identifying errors (deviation from customer and or organization requirements)

CONDITIONS:

The students/trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s Instruction Manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 29 - CBC Computer Systems Servicing NC II

LO3. ENGAGE IN QUALITY IMPROVEMENT

ASSESSMENT CRITERIA:

1. Process improvement procedures participated in relative to workplace

assignment
2. Work carried out in accordance with process improvement procedures
3. Performance of operation or quality of product of service to ensure customer
satisfaction monitored

CONTENTS:

 Relevant production processes, materials and products

 Safety and environmental aspects of production processes
 Critical thinking
 Quality improvement processes

CONDITIONS:

The students/trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s Instruction Manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 30 -

UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

MODULE TITLE : PERFORMING COMPUTER OPERATIONS

MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and
values needed to perform computer operations which include
inputting, accessing, producing, and transferring data using
the appropriate hardware and software.

NOMINAL DURATION : 40 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for tasks to be taken/undertaken

LO2. Input data into computer

LO3. Access information using computer

LO4. Produce output/data using computer systems

LO5. Use basic functions of a Web browser to locate information

LO6. Maintain computer equipment and systems

- 31 - CBC Computer Systems Servicing NC II

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN

ASSESSMENT CRITERIA:

1. Requirements of tasks determined in accordance with the required output

2. Appropriate hardware and software selected according to task assigned and
required outcome
3. Task planned to ensure that OH and S guidelines and procedures followed
4. Client-specific guidelines and procedures followed
5. Required data security guidelines applied in accordance with existing procedures

CONTENTS:

 Reading and comprehension skills required to interpret work instructions and to

interpret basic user manuals
 OH and S principles and responsibilities
 Main types of computers and basic features of different operating systems
 Main parts of a computer
 Storage devices and basic categories of memory
 Relevant types of software
 General security, privacy legislation and copyright

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 32 -

LO2. INPUT DATA INTO COMPUTER

ASSESSMENT CRITERIA:

1. Data entered into the computer using appropriate program/application in

accordance with company procedure
2. Accuracy of information checked and information saved in accordance with
standard operating procedures
3. Inputted data stored in storage media according to requirements
4. Work performed within ergonomic guidelines

CONTENTS:

 Relevant types of software

 Communication skills to identify lines of communication, request advice, follow
instructions and receive feedback
 Storage devices and basic categories of memory
 Basic ergonomics of keyboard and computer user

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

LO3. ACCESS INFORMATION USING COMPUTER

- 33 - CBC Computer Systems Servicing NC II
 ASSESSMENT CRITERIA:

1. Correct program/application selected based on job requirements

2. Program/application containing the information required accessed according to
company procedures
3. Desktop icons correctly selected, opened and closed for navigation purposes
4. Keyboard techniques carried out in line with OHS requirements for safe use of
keyboards

CONTENTS:

 Relevant types of software

 Business application
 System software
 Basic ergonomics of keyboard and computer user

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 34 -

LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM

ASSESSMENT CRITERIA:

1. Entered data processed using appropriate software commands

2. Data printed as required using computer hardware/peripheral devices in
accordance with standard operating procedures
3. Files and data transferred between compatible systems using computer software,
hardware/peripheral devices in accordance with standard operating procedures

CONTENTS:

 Relevant types of software

 Computer peripherals
 Storage devices and basic categories of memory

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- printer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 35 - CBC Computer Systems Servicing NC II

LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION

ASSESSMENT CRITERIA:

1. Information requirements for Internet search established

2. Browser launched
3. Search engine loaded
4. Appropriate search criteria and/or URL of site entered
5. Relevant links followed to locate required information
6. Useful pages bookmarked or printed as required

CONTENTS:

 Web surfing
 Web browsers
 Search engines
 URLS and keywords
 Links
 Bookmarking

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program
- Disks
- Paper

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 36 -

LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS

ASSESSMENT CRITERIA:

1. Procedures for ensuring security of data, including regular back-ups and virus
checks implemented in accordance with standard operating procedures
2. Basic file maintenance procedures implemented in line with standard operating
procedures

CONTENTS:

 Security measures
 Anti-virus software/programs
 File Management

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 37 - CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : PERFORM MENSURATION AND CALCULATION

MODULE TITLE : PERFORMING MENSURATION AND CALCULATION

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and
values needed identify, care, and use measuring
instruments.

NOMINAL DURATION : 7 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Select measuring instruments

LO2. Carry out measurements and calculation

LO3. Maintain measuring instruments

CBC Computer Systems Servicing NC II - 38 -

LO1. SELECT MEASURING INSTRUMENTS

ASSESSMENT CRITERIA:

1. Object or component to be measured identified

2. Correct specifications obtained from relevant source
3. Measuring tools selected in line with job requirements

CONTENTS:

 Types of components and object to be identified

 Knowing the correct specifications of the relevant sources
 Identify the necessary measuring tools in selecting the job requirements
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Try square
 Protractor
 Steel rule
 Taper

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 39 - CBC Computer Systems Servicing NC II

LO2. CARRY OUT MEASUREMENTS AND CALCULATION

ASSESSMENT CRITERIA:

1. Appropriate measuring instrument selected to achieve required outcome.

2. Accurate measurements obtained for job.
3. Calculation needed to complete work tasks are performed using the four
fundamentals operations (addition, subtractions, multiplication and division)
4. Calculation involving fractions, percentages, and mixed numbers used to
complete workplace tasks.
5. Instruments read to the limit of accuracy of the tool.

CONTENTS:

 Identifying appropriate measuring instruments to be used.

 Use accurate measurements for the tasks given.
 Using the four fundaments of mathematical operations
 Introducing proper procedure in calculating fractions, percentages, and mixed
numbers to perform in the given tasks.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Torque gauge
 Combination gauge
 Volume
 Area
 Circumference
 Thickness

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 40 -

LO3. MAINTAIN MEASURING INSTRUMENTS

ASSESSMENT CRITERIA:

1. Measuring instruments not dropped to avoid damage.

2. Measuring instruments cleaned before and after using.
3. Proper storage of instruments undertaken according to the manufacturer’s
specifications and standard operating procedures.

CONTENTS:

 Using appropriate instruments tools to avoid damage.

 Proper procedure in cleaning up the workplace before and after using
 Identifying the proper storage of the instruments to be kept that met the
manufacturer’s specifications and standard to avoid damage in mismatching.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Straight edge
 Steel rule
 Displacement
 Inside diameter
 Outside diameter
 Thickness
 Taper
 Out of roundness

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 41 - CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : PREPARE AND INTERPRET TECHNICAL DRAWING

MODULE TITLE : PREPARING AND INTERPRETING TECHNICAL

DRAWING

MODULE DESCRIPTION : This module covers the knowledge, skills and attitude and
values needed to prepare/interpret diagrams, engineering
abbreviation and drawings, symbols and dimensions

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Identify different kinds of technical drawings

LO2. Interpret technical drawing

LO3. Prepare/make changes on electrical/electronic schematics and drawings

CBC Computer Systems Servicing NC II - 42 -

LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS

ASSESSMENT CRITERIA:

1. Correct technical drawing selected according to job requirements

2. Technical drawings segregated in accordance with the types and kinds of
drawings.

CONTENTS:

 Drawing conventions
 Symbols
 Dimensioning conventions
 Markup/notation of drawings

CONDITIONS:

The students/trainees must be provided with the following:

 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location plans
 Process and Instrumentation diagrams
 Loop diagrams
 System control diagrams

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 43 - CBC Computer Systems Servicing NC II

LO2. INTERPRET TECHNICAL DRAWING

ASSESSMENT CRITERIA:

1. Components, assemblies or objects recognized as required

2. Dimensions of the key features of the objects depicted in the drawing correctly
identified
3. Symbols used in the drawing identified and interpreted correctly
4. Drawing checked and validated against job requirements or equipment in
accordance with standard operating procedures

CONTENTS:

 Reading skills required to interpret work instructions

 Skills in interpreting electrical / electronic signs and symbols

CONDITIONS:

The students/trainees must be provided with the following:

 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location Plans
 Process and Instrumentation diagrams
 Loop diagrams
 System Control diagrams

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 44 -

LO3. PREPARE/MAKE CHANGES ON ELECTRICAL/ELECTRONIC SCHEMATICS
AND DRAWINGS

ASSESSMENT CRITERIA:

1. Electrical/ Electronic schematic drawn and correctly identified

2. Correct drawing identified, equipment selected and used in accordance with job
requirements

CONTENTS:

 Mathematics
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Components/dividers
 Drawing boards
 Rulers
 T-square
 Calculator

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 45 - CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : USE HAND TOOLS

MODULE TITLE : USING HAND TOOLS

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes on the
safe use, handling and maintenance of tools.

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for tasks to be undertaken

LO2. Prepare hand tools

LO3. Use appropriate hand tools and test equipment

LO4. Maintain hand tools

CBC Computer Systems Servicing NC II - 46 -

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN

ASSESSMENT CRITERIA:

1. Tasks to be undertaken properly identified.

2. Appropriate hand tools identify
3. Hand tools selected according to the task requirements

CONTENTS:

 Identifying appropriate hand tools

 Identifying tasks
 Selecting appropriate hand tools

CONDITIONS:

The students/trainees must be provided with the following:

 Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers,

pliers, punches
 Wrenches
 files

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 47 - CBC Computer Systems Servicing NC II

LO2. PREPARE HAND TOOLS

ASSESSMENT CRITERIA:

1. Appropriate hand tools checked for proper operation and safety

2. Unsafe or faulty tools identified
3. Marked all tools for repair according to standard company procedures

CONTENTS:

 Operation of hand tools

 Function of hand tools
 Common faults of hand tools
 Safety requirements of hand tools
 Preparing tools

CONDITIONS:

The students/trainees must be provided with the following:

 Hand tools for adjusting, dismantling, assembling, finishing, cutting,

 Tool set ( screwdrivers, pliers, punches, wrenches, files)

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 48 -

LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT

ASSESSMENT CRITERIA:

1. Tools used according to tasks undertaken

2. All safety procedures in using tools observed at all times
3. Malfunctions, unplanned or unusual events reported to the supervisor

CONTENTS:

 Function of tools
 Safety requirements of tools
 Proper used of tools
 Creating report for malfunctions, unplanned or unusual events

CONDITIONS:

The students/trainees must be provided with the following:

 Cleaning
 Lubricating
 Tightening
 Simple tool repairs
 Hand sharpening
 Adjustment using correct procedures

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 49 - CBC Computer Systems Servicing NC II

LO4. MAINTAIN HAND TOOLS

ASSESSMENT CRITERIA:

1. Tools used according to tasks undertaken

2. Routine maintenance of tools undertaken according to standard operational
procedures, principles and techniques
3. Tools stored safely in appropriate locations in accordance with manufacturers
specifications or standard operating procedures

CONTENTS:

 Maintenance of tools
 Storage of tools
 Standard operational procedures, principles and techniques in maintaining a tools

CONDITIONS:

The students/trainees must be provided with the following:

 Cleaning
 Lubricating
 Tightening

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 50 -

UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT

MODULE TITLE : TERMINATING AND CONNECTING ELECTRICAL WIRING

AND ELECTRONICS CIRCUIT COMPONENT

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and
values needed to terminate and connect electrical wiring and
electronic circuits.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits

LO2. Terminate/connect wiring/electronic circuits

LO3. Test termination/connections of electrical wiring/electronics circuits

- 51 - CBC Computer Systems Servicing NC II

LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL
WIRING/ELECTRONICS CIRCUITS

ASSESSMENT CRITERIA:

1. Materials checked according to specification and tasks

2. Appropriate tools and equipment selected according to tasks requirements
3. Task is planned to ensure OH & S guidelines and procedures followed.
4. Electrical wiring/electronic, circuits correctly prepared for connecting/termination
in accordance with instructions and worksite procedures.

CONTENTS:

 Identified the materials needed to perform the given specification

 Used appropriate tools and equipment as required in the given tasks
 Prior planning to perform the specific guidelines and procedures
 Ensuring the accuracy and correctness of electrical/wiring and electronics
connections to be used and placed in the worksite.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
 Soldering lead
 Toots and equipment
 Pliers
 Personal Protective Equipment
 Goggles

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 52 -

LO2. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS

ASSESSMENT CRITERIA:

1. Safety procedures in using tools observed at all times and appropriate personal
protective equipment used
2. All works undertaken safety in accordance with the workplace and standard
procedures.
3. Appropriate ranges of methods in termination/connection used according to
specifications, manufacturer’s requirements and safety.
4. Correct sequence of operation followed
5. Accessories used adjusted, if necessary
6. Confirm termination/connections undertaken successfully in accordance with job
specification.

CONTENTS:

 Provide necessary safety procedures in using tools and appropriate protective

equipment in the worksite.
 Tasks given are based to standards procedures in accordance with the safety
requirements.
 Identifying appropriate methods in terminating connection are according to
prescribed standards.
 Using proper sequence of operation
 Jobs performance must be in accordance with the standard procedures.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Cables
- Soldering lead
- Wires
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment
- Goggles
- Gloves

- 53 - CBC Computer Systems Servicing NC II

 METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 54 -

LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/ELECTRONICS
CIRCUITS

ASSESSMENT CRITERIA:

1. Testing of all completed termination/connections of electric wiring/electronic

circuits conducted for compliance with specification and regulations using
appropriate procedures and equipment
2. Wiring and circuits checked using specified testing procedures
3. Unplanned events or conditions responded to in accordance with established
procedures.

CONTENTS:

 Using of appropriate tools in testing of the different circuits connected to ensure

the validity and conformity of the connection
 Identify the accurate tools to checked the specified wiring circuits
 Reading skills required to interpret work instruction
 Communication skills
 Responding as compliance with the standard established procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Cables
- Soldering lead
- Wires
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment
- Goggles
- Gloves

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHOD:

 Hands-on
 Direct observation
 Practical demonstration

- 55 - CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : TEST ELECTRONIC COMPONENTS

MODULE TITLE : TESTING ELECTRONIC COMPONENTS

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and
values needed to test electronic components.

NOMINAL DURATION : 7 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Determine criteria for testing electronics components.

LO2. Plan and approach for component testing

LO3. Test components.

LO4. Evaluate the testing process.

LO1. DETERMINE CRITERIA FOR TESTING ELECTRONIC COMPONENTS

ASSESSMENT CRITERIA:

5. Determined criteria for testing electronics components

6. Plan and approach for components testing
7. Task is planned to ensure OH & S guidelines and procedures followed.
8. Electronic components are prepared for testing in accordance with instructions
and worksite procedures.

CONTENTS:

 Work instructions are obtained and clarified based on job order or client
requirements.
 Responsible person is consulted for effective and proper work coordination.
 Datasheets/Applications notes are obtain and interpreted based on
manufacturer’s specifications.
 Testing Criteria are defined to ensure that components meet technical and quality
requirements.
 Document and communicate testing criteria to relevant personnel.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
 Testing instrument (VOM) Analog/Digital
 Soldering Iron
 Tools and equipment
 Pliers
 Personal Protective Equipment
 Goggles

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
LO2. PLAN AND APPROACH FOR COMPONENT TESTING

ASSESSMENT CRITERIA:

7. Safety procedures in testing electronic components observed at all times and

appropriate personal protective equipment used
8. All works undertaken safety in accordance with the workplace and standard
procedures.
9. Appropriate ranges of methods in testing electronics components used according
to specifications, manufacturer’s requirements and safety.
10. Correct sequence of testing electronics components are followed
11. Accessories/equipment used adjusted, if necessary
12. Confirmation on testing electronics components undertaken successfully in
accordance with job specification.

CONTENTS:

 Provide necessary safety procedures in using testing equipment, tools and

appropriate protective equipment in the worksite.
 Tasks given are based to standards procedures in accordance with the safety
requirements.
 Identifying appropriate methods in testing electronics components are according
to prescribed standards.
 Using proper sequence of testing electronics components
 Jobs performance must be in accordance with the standard procedures.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Cables
- Soldering lead
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment
- Goggles
- Gloves
METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
LO3. TEST COMPONENTS

ASSESSMENT CRITERIA:

1. Testing electronics components must be conducted for compliance with

specification and regulations using appropriate procedures and equipment
2. Capacitors, resistors, and transistor are checked accordance with established
procedures.
3. Electronics components checked using specified testing procedures
4. Unplanned events or conditions responded to in accordance with established
procedures.

CONTENTS:

 Using of appropriate tools in testing of the different circuits connected to ensure

the validity and conformity of the connection
 Identify the accurate testing instrument to checked the specified electronic
components
 Reading skills required to interpret work instruction
 Communication skills
 Responding as compliance with the standard established procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Capacitors
- Diodes
- Transistors
- Soldering lead
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment
- Goggles
- Gloves

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHOD:

 Hands-on
 Direct observation
 Practical demonstration
MODULES OF INSTRUCTION

CORE COMPETENCIES

COMPUTER SYSTEMS SERVICING NC II

UNIT OF COMPETENCY : INSTALL AND CONFIGURE COMPUTER SYSTEMS

UNIT MODULE : INSTALLING AND CONFIGURING COMPUTER SYSTEMS

MODULE DESCRIPTOR : This unit covers the outcomes required in installing and
configuring desktop and workstation computers systems. It
consists of competencies to assemble computer hardware,
install operating system and drivers for peripherals/devices,
and install application software as well as to conduct testing
and documentation.

NOMINAL DURATION : 40 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Assemble Computer Hardware

LO2. Install Operating Systems and Drivers for peripherals/devices.

LO3. Install the Computer Application Software.

LO4. Conduct Testing and Documentation.

CBC Computer Systems Servicing NC II - 62 -

LO1. ASSEMBLE THE COMPUTER HARDWARE

ASSESSMENT CRITERIA:
1. Assembled/Disassembled Computer hardware.
2. Safety handling of computer parts.
3. Conducted testing and documentation
4. Installation planned and prepared to ensure that safety measures, policies and
procedures followed, and that work is appropriately sequenced in accordance
with the industry standards
5. Location where devices and systems to be installed is determined from job
requirements
6. Tools, equipment and testing devices needed to carry out the installation work
obtained in accordance with established procedures and checked for correct
operation and safety

CONTENTS:
 Safety procedures
 Basic terms, concepts, functions and characteristics of PC hardware components
 Structure of operating systems
 Familiarization with the various computer systems’ components and peripherals
 system configuration/ settings of computer systems and devices
 Tools, equipment and testing devices needed to carry out the installation work
are obtained in accordance with established procedures and checked for correct
operation and safety
 Computer hardware is assembled in accordance with established procedures
and systems requirements
 Basic-input-output-system (BIOS) configuration is performed in accordance with
hardware requirements.

CONDITIONS:
The students/trainees must be provided with the following:
 Personal Protective equipment ( ex. protective eyewear, anti static wrist wrap)
 Electronic laboratory hand tools (assorted pliers, assorted screw drivers,
soldering iron & desoldering tool)
 Computer Units with complete accessories
 Flashlights
 Mirror (inspection)
 Hand-outs

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstration

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LO2. INSTALL OPERATING SYSTEMS AND DRIVERS FOR PERIPHERALS/DEVICES

ASSESSMENT CRITERIA:
1. Occupational health and safety policies and procedures followed in installing
computer systems , network devices, and peripherals.
2. Appropriate procedures in installing computer systems, network devices and
peripherals achieve in accordance with requirements without damage or
distortion to the surrounding environment and services
3. Appropriate procedures in installing computer software application.
4. Variation to devices/systems installation carried out in accordance with the
customer/client’s requirements
5. Unplanned events or conditions responded to in accordance to in accordance
with established procedures
6. Approval is obtained in accordance with established procedures from appropriate
personnel before any contingencies implemented
7. On going checks of the quality of the quality of the work undertaken in
accordance with the established procedures

CONTENTS:
 Safety procedures
 Types of Computer Operating Systems
 Types of Computer Application Software
 Installer preparation and OS Installation procedures
 Desktop PC interface/hookup procedures
 Power ON Self Test (POST) and BIOS configuration procedures.
 Applications and Devices/drivers installation procedures
 Printer/Scanner drivers installation
 Disk management
 Types of Utility software’s
- Virtualizations Software
- Disk Management Software
- Anti-virus/Diagnostic software
- Device Driver
 Drivers software’s updates
 Application Software License Agreements
 Stress Testing Procedures
 5s and 3R’s environmental policies

CONDITIONS:
The students/trainees must be provided with the following:
 Personal Protective equipment ( ex. protective eyewear, anti static wrist wrap)
 Computer Units with complete accessories
 Operating Systems (Windows, Linux, Mac OS)
 Device drivers installer (driver pack)
 Appropriate software application programs
 Utility Software’s
 Hand-outs

METHODOLOGIES:
CBC Computer Systems Servicing NC II - 64 -
  Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstration

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LO3. INSTALL THE COMPUTER APPLICATION SOFTWARE

ASSESSMENT CRITERIA:

1. Occupational health and safety policies and procedures for installing computer
systems and network devices followed.
2. Application software are installed based on software installation guides, end-
user requirements and software license agreement
3. Variation to application software installation is carried out in accordance to
customer/client requirements
4. Software updates are accessed and installed in accordance with manufacturer’s
recommendations and requirements

CONTENTS:

 Safety procedures
 Installing Anti-virus software
 Installing Optical Disk burning tools (nero, deamon tools, etc)
 Installing recommended computer applications:
- Encarta
- Photoshop CS6
- AutoCad 2014
 Installing virtualizations software (VMware) Online and Offline
 Installing Disk management software (epm software, EaseUS Partition Master)
 Installing Games software ( Online and Offline installer)
 Installing Portable Operating Systems using USB flash drive

CONDITIONS:

The students/trainees must be provided with the following:

 Personal Protective equipment ( ex. protective eyewear, anti static wrist wrap)
 Computer Units with complete accessories
 Different Computer application software
 Blank Disc
 USB Flash Drive
 Hand-outs

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 66 -

LO4. CONDUCT TESTING AND DOCUMENTATION

ASSESSMENT CRITERIA:

5. Occupational health and safety policies and procedures for installing computer
systems and network devices followed.
6. Devices / systems and/or installation is tested to determine whether it conforms
to requirements.
7. Stress test is conducted to ensure reliability of equipment in accordance with
manufacturer’s instructions and system requirements
8. 5S and 3Rs are followed according to environmental policies .
9. Final inspections undertaken to ensure that the installed devices/systems
conforms to requirements
10. Documentation in relation to the test is forwarded to appropriate personnel and/or
authority in accordance with requirements

CONTENTS:

 Safety procedures
 Basic computer configuration set up
 Understanding and comparing various system’s specifications
 Identifying common symptoms and problems
 Troubleshooting and isolating problems
 Stress Test on processor, video card, memory, and hard disk
 Knowledge in performing burn-in or testing repaired or replaced network system

CONDITIONS:

The students/trainees must be provided with the following:

 Personal Protective equipment ( ex. protective eyewear, anti static wrist wrap)
 Electronic laboratory hand tools (assorted pliers, assorted screw drivers,
soldering iron, desoldering tool)
 Flashlights
 Sharp pointed tweezers
 Mirror (inspection)
 Hand-outs

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

UNIT OF COMPETENCY : SET –UP COMPUTER NETWORKS

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MODULE TITLE : SETTING UP COMPUTER NETWORKS

MODULE DESCRIPTOR : This unit covers the outcomes required in setting-up computers
networks for LANs and small-office home-office (SOHO)
systems. It consists of competencies to install network cables,
set network configuration, set router/Wi-Fi/ wireless access
point/repeater configuration as well as to inspect and test the
configured computer networks.

NOMINAL DURATION : 40 hours

QUALIFICATION LEVEL : NCII

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Install Network Cables

LO2. Set Network Configuration

LO3. Set router/Wi-Fi wireless access point/repeater configuration

LO4. Inspect and test the configured computer networks

CBC Computer Systems Servicing NC II - 68 -

LO1. INSTALL NETWORK CABLES

ASSESSMENT CRITERIA:

1. Cable routes are determined and planned in accordance with network design
and actual installation site.
2. Network materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements
3. Tools, equipment and testing devices needed to carry out the installation work
are obtained in accordance with established procedures and checked for correct
operation and safety.
4. Appropriate personal protective equipment is used and OHS policies and
procedures are followed
5. Copper cable splicing is performed based on Electronic Industries
Alliance/Telecommunications Industry Association (EIA/TIA) standards
6. Network cables and cable raceway are installed in accordance with established
procedures and installation requirements
7. Installation work is performed and is checked to ensure no unnecessary damage
has occurred and complies with requirements
8. OHS standards and 5S principles are followed according to enterprise
requirements
9. Excess components and materials are disposed of based on WEEE directives
and 3Rs waste management program.

CONTENTS:

 Occupational health and safety

 Computer Networks concepts
 Network topology
 Distribution terminals
 Cables
- Fiber optic
- Copper
 Copper cable splicing and cable testing
 Installing Cable raceway
 Installing RJ45 Terminal Box
 Installing network cables to cable raceway

CONDITIONS:

The students/trainees must be provided with the following:

 Tools:
- Crimping Tools
- LAN Tester
- RJ45 jack (terminated)
- UTP Cables
- Cable raceway
- RJ45 Terminal Box

- 69 - CBC Computer Systems Servicing NC II

  Policies and procedures:
- Procedures and guidelines
- Safety precautions

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 70 -

LO2. SET NETWORK CONFIGURATION

ASSESSMENT CRITERIA:

1. Network connectivity of each terminal is checked in accordance with network

design.
2. Any fault or problem in the network system is diagnosed and remedied in line
with the standard operating procedures.
3. Network interface card (NIC) settings are configured in accordance with network
design.
4. Communication checking between terminals are carried out in accordance with
OS network configuration guides
5. Unplanned events or conditions are responded to in accordance with established
procedures

CONTENTS:

 Classes of IP Address
 Types of Networks
 Network Design:
- Addressing
- Subnetting
- Topology
 Installing Router/ Wi-Fi/ wireless access point/repeater
 Setting the network interface card (NIC)
 Assigning IP Address
 Installing Local Area Network (LAN) port
 Installing Wide Area Network (WAN) port

CONDITIONS:

The students/trainees must be provided with the following:

 Tools:
- Screw drivers (assorted)
- Pliers (assorted)
- Wrenches
- Utility software
 Materials:
- Wireless Access point
- Network switch or hub
- MODEM with internet connection
 Computer system:
- Complete set of working computer
- Spare of all components
 Testing devices:
- Multi-meter
- Oscilloscope
- Appropriate software

METHODOLOGIES:
- 71 - CBC Computer Systems Servicing NC II
  Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 72 -

LO3. SET ROUTER/WI-FI WIRELESS ACCESS POINT/REPEATER CONFIGURATION

ASSESSMENT CRITERIA:

1. Client Device systems settings are configured in accordance with

manufacturers’ instructions and end-user preferences
2. Local area network (LAN) port is configured in accordance with manufacturers’
instructions and network design
3. Wide area network (WAN) port is configured in accordance with manufacturers’
instructions and network design
4. Wireless settings are configured in accordance manufacturers’ instructions,
network design and end-user preferences
5. Security/Firewall/Advance settings are configured in accordance with
manufacturers’ instructions and end-user preferences

CONTENTS:

 Device systems settings configuration

 Local area network (LAN) port configuration
 Wide area network (WAN) port configuration
 Wireless settings configuration
 Security/Firewall/Advance settings configuration
 Cloud computing

CONDITIONS:

The students/trainees must be provided with the following:

 Tools:
- Screw drivers (assorted)
- Pliers (assorted)
- Wrenches
- Utility software

 Materials:
- Wireless Access point
- Network switch or hub
- MODEM with internet connection

 Computer system:
- Complete set of working computer
- Spare of all components

 Testing devices:
- Multi-meter
- Oscilloscope
- Appropriate software

- 73 - CBC Computer Systems Servicing NC II

 METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion
ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 74 -

LO4. INSPECT AND TEST THE CONFIGURED COMPUTER NETWORKS

ASSESSMENT CRITERIA:

1. Computer systems and networks are tested in accordance with the job
requirements
2. Final inspections are undertaken to ensure that the configuration done on the
computer networks conforms with the manufacturer’s instruction/manual
3. Computer networks are checked to ensure safe operation.
4. Reports are prepared/completed according to company requirements.

CONTENTS:

 Guidelines for testing computer system:

- Cable troubleshooting
- Problem solving skills
- Decision making skills and
- Documentation skills
 Network connectivity testing
 Philippine Electrical Code relevant to data connection
 OHS standards and 5S principles
 Practicing 3Rs – reduce, re-use, recycle/recover
 3Rs environmental policies
 Managing waste from electrical and electronic equipment (WEEE)

CONDITIONS:

The students/trainees must be provided with the following:

 Tools:
- Screw drivers (assorted)
- Pliers (assorted)
- Wrenches
- Utility software

 Materials:
- Wireless Access point
- Network switch or hub
- MODEM with internet connection

 Computer system:
- Complete set of working computer
- Spare of all components

 Testing devices:
- Multi-meter
- Oscilloscope
- Appropriate software

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UNIT OF COMPETENCY : SET-UP COMPUTER SERVERS

MODULE TITLE : SETTING- UP COMPUTER SERVERS

MODULES DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to
set-up computer servers for LANs and SOHO systems. It consists
of competencies to set-up user access and configures network
services as well as to perform testing, documentation and pre-
deployment procedures.

NOMINAL DURATION : 40 hours

CERFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Set-up user access

LO2. Configure network services

LO3. Perform testing, documentation and pre-deployment procedures

CBC Computer Systems Servicing NC II - 76 -

LO1. SET-UP USER ACCESS

ASSESSMENT CRITERIA:
1. User folder is created in accordance with network operating system (NOS)
features
2. User access level is configured based on NOS features and established
network access policies/end-user requirements.
3. Security check is performed in accordance with established network access
policies/end-user requirements.

CONTENTS:
 Network operating system (NOS) features
 Computer Servers and Functions
 Types of Network services
 Setting-up and configuring servers
 Installing domain controlling
 Configuring user access level

CONDITIONS:
The students/trainees must be provided with the following:
 OH & S policies and procedures
- OH & S policies
- manuals
 Computer systems and networks
- 1 Server
- 1 Desktop Computers
- 1 Laptop
 Equipment/testing devices
- Computer Server/Client
 Personal protective equipment
- Anti-static wrist wrap

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on application
 Direct observation
 Practical demonstration

- 77 - CBC Computer Systems Servicing NC II

LO2. CONFIGURE NETWORKS SERVICES

ASSESSMENT CRITERIA:
1. Normal functions of server are checked in accordance with manufacturer’s
instructions
2. Required modules /add-ons are installed/updated based on NOS installation
procedures
3. Network services to be configured are confirmed based on user/system
requirements
4. Operation of network services are checked based on user/system requirements
5. Unplanned events or conditions are responded to in accordance with
established procedures

CONTENTS:
 Occupational health and safety
 Installing/configuring Domain Name Server (DNS)
 Installing/configuring Dynamic Host Configuration Protocol (DHCP)
 Installing/configuring remote access
 Installing/adding Folder re-direction
 Installing/configuring file and printer sharing
 Installing/configuring web services
 Installing/configuring database services
 Installing/configuring proxy server

CONDITIONS:
The students/trainees must be provided with the following:
 OH & S policies and procedures
- OH & S policies
- Manuals

 Computer systems and networks

- 1 Server
- 1 Desktop Computers
- 1 Laptop

 Personal protective equipment

- Anti-static wrist wrap

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on application
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 78 -

LO3. PERFORM TESTING, DOCUMENTATION AND PRE-DEPLOYMENT
PROCEDURES

ASSESSMENT CRITERIA:
1. Pre-deployment procedures is undertaken based on enterprise policies and
procedures
2. Operation and security check are undertaken based on end-user requirements
3. Reports are prepared/completed according to enterprise policies and
procedures.

CONTENTS:
 Occupational health and safety
 Testing procedures
 Pre-deployment procedures and practices
 Enterprise policies and procedures
 End user requirements
 Enterprise policies and procedures
 Documentation and making reports

CONDITIONS:
The students/trainees must be provided with the following:
 OH & S policies and procedures
- OH & S policies
- Manuals

 Computer systems and networks

- 1 Server
- 1 Desktop Computers
- 1 Laptop

 Personal protective equipment

- Anti-static wrist wrap

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on application
 Direct observation
 Practical demonstration

- 79 - CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS

MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER SYSTEMS

AND NETWORKS

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed
to maintain and service computer systems and networks.

NOMINAL DURATION : 40 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for maintenance and repair

LO2. Maintain computer systems and networks

LO3. Diagnose faults of computer systems and networks

LO4. Rectify/correct defects in computer systems and networks

LO5. Inspect and test the computer systems and networks

CBC Computer Systems Servicing NC II - 80 -

LO1. PLAN AND PREPARE FOR THE MAINTENANCE AND REPAIR

ASSESSMENT CRITERIA:

1. Planned and prepared for maintenance and repair.

2. Maintained computer systems and networks
3. Diagnosed faults of computer systems
4. Rectified/corrected defects in computer systems and networks
5. Inspected and tested the computer systems and networks

CONTENTS:

 Planning and Preparing for Maintenance

 Computer Systems Maintenance Procedures
- PC Systems
- Computer Operations
- Electronic faults Findings
 Use and Operations of Tools, instruments and testing devices
 Occupational Health and Safety Policies and procedures
 Job Service Order Forms or Checklist
 Problem Solving in Emergency Situation
 Procedure in Maintenance Scheduling

CONDITIONS:

The students/trainees must be provided with the following:

 OHS guidelines and policies.

 Computer and Peripherals
 PPE
 Test Instrument
 Books/magazines
 Manuals

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Direct Observation and oral questioning

 Interview
 Hands-on/Practical demonstration
 Portfolio

- 81 - CBC Computer Systems Servicing NC II

LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1. Preventive Maintenance of Computer Systems and Network

2. Diagnostics Procedures
3. Identifying and Isolating faults/problems
4. Accomplished forms

CONTENTS:

 Operating Systems Updates

- Software updates
 Back-up Scheduling
- Hard Disk Maintenance
- File Back-up/Restoration
 Creating Restore point
 Guarding Against Virus
- Anti-Virus Installation and Updates
- Scanning
 Cleaning Computer Systems and Networks
- Input and output devices
 Diagnostic software utilities
- Memory
- Hard Disk Drive
- CPU
- Motherboard
 Gathering of Information
 Diagnostics reports
 Proposal reports

CONDITIONS: The students/trainees must be provided with the following:

 PC specification
 Schematic Diagrams
 Personal protective equipments
- Gloves and goggles
- Masks
- Anti-static wrist wraps
 Diagnostics software and CD-ROMs
 Tools and test equipments
- Slotted head screwdriver
- Philips head screwdriver
- Long nosed pliers
- Allen bit wrench
- Multi-tester
 Spare parts

METHODOLOGIES:
CBC Computer Systems Servicing NC II - 82 -
  Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 83 - CBC Computer Systems Servicing NC II

LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1. Faults or problems in the computer systems and networks are diagnosed

according to requirements and in line with the standard procedures.
2. Defects in computer systems and networks
3. Troubleshooting and repair techniques
4. Problem solving in emergency situation

CONTENTS:

 Corrective Actions
- Hardware Configuration
- Software Configuration
 Testing Methods and Procedures

CONDITIONS: The students/trainees must be provided with the following:

 Computer Units with complete accessories

 Assorted Software’s/Installer
 Cleaning Materials
- Contact cleaners/ soap or detergents
- Dust brush
- Blower
 Materials/Peripherals
- Memory
- Video Card
- LAN Card
- Sound Card
- Power Supply
- Motherboards
- Hard Drives
 Diagnostics software and CDROMs
 Tools and test equipments
- Slotted head screwdriver
- Philips head screwdriver
- Long nosed pliers
- Allen bit wrench
- Crimping tool
- Cable tester
- Multi-tester
- Spare cables

CBC Computer Systems Servicing NC II - 84 -

 METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

- 85 - CBC Computer Systems Servicing NC II

LO4. RECTIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1. Appropriate personal protective equipment is used in line with standard

procedures.
2. Defective components or parts are replaced or corrected without damage to the
surrounding environment or services
3. Adjustments, if necessary are made in accordance with established procedures
4. Unplanned events or conditions are responded to in accordance with
established procedures.

CONTENTS:

 Check the maintained/serviced computer systems to ensure safe operation.

 Documentation and making reports
 Removing viruses from infected machines
- Action taken
 Waste management
- Bio-degradable,
- Non-biodegradable
- Hazardous wastes
- Non-hazardous

CONDITIONS:

The students/trainees must be provided with the following:

 PC specification
 Appropriate Software/Installer
 Diagnostics software and CDROMs
 Books/manuals/magazines

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands on
 Direct observation
 Practical demonstration
 Oral and written exam

CBC Computer Systems Servicing NC II - 86 -

LO5. INSPECT AND TEST THE COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1. Final inspections are undertaken to ensure that the testing conducted on the
device conforms with the manufacturer’s instruction/manual
2. Computer systems and networks are checked/tested to ensure safe operation.
3. OHS standards and 5S principles are followed according to enterprise policies
4. Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
5. Excess components and materials are disposed of based on WEEE directives and 3Rs
waste management program.
6. Report is prepared and completed according to company requirements

CONTENTS:

 Testing methods and procedures

 Waste management
 OH&S Standard and 5S Principles
 Practicing 3Rs – reduce, reuse , and recycle/recover
 3Rs environmental policies
 Managing waste from electrical and electronics equipment (WEEE)

CONDITIONS:

The students/trainees must be provided with the following:

 PC specification
 Appropriate Software
 Diagnostics software and CDROMs
 Books/manuals/magazines

TOOLS
- Goggles/Glasses
- Mask
- Gloves
- Anti-Static Wrist Strap

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands on
 Direct observation
 Practical demonstration
 Oral and written exam

- 87 - CBC Computer Systems Servicing NC II

What is Competency-Based Curriculum (CBC)

 A competency-based curriculum is a framework or guide for the

subsequent detailed development of competencies, associated
methodologies, training and assessment resources.

 The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.

 CBC can be developed immediately when competency standards exist.

 When competency standards do not exist, curriculum developers need

to clearly define the learning outcomes to be attained. The standard of
performance required must be appropriate to industry and occupational
needs through the industry/enterprise or specified client group
consultations.

These materials are available in both printed and electronic copies.

For more information please contact:

Technical Education and Skills Development Authority
(TESDA)
Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and 635 or
visit our website: www.tesda.gov.ph or the TESDA Regional or Provincial
Office nearest you.