EXTENDED EVIDENCE PLAN

Maintain and Repair Computer Systems and

Unit of competency:
Networks
Maintaining and Repairing Computer Systems and
Module Title:
Networks
Ways in which evidence will be
collected:

Demonstration
[tick the column]

Written test

with oral
TOPICS

Portfolio
The evidence must show that the
trainee can…
LO1 Plan and prepare for maintenance and repair
Plan and prepare maintenance  Planning and Preparing For
and/or Diagnosis of faults in line Maintenance 
with job requirements.
Obtain and check tools,  Computer Systems
equipment and testing devices Maintenance Procedures
 
needed for the maintenance for
correct operation and safety
Obtain materials necessary to  Job Service Order Forms or
complete the work in accordance Checklist
with established procedures and  
checked against job
requirements.
Follow OHS policies and  Occupational Health and
procedures in line with job Safety Policies and Procedures  
requirements.
Check computer systems and  Problem Solving In Emergency
networks for maintenance Situation
against job/service order or  Procedures in Maintenance 
instructions and specifications. Scheduling

LO2 Maintain computer systems and networks

Use appropriate personal  Personal Protective Equipment
protective equipment in line with (PPE)  
standard procedures.
Check normal function of  Computer system and network
computer systems and networks operation
 
in accordance with
manufacturer’s instructions.
Perform scheduled/periodic  Procedures in maintenance
maintenance in accordance with scheduling 
manufacturer’s requirements.

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Make necessary, needed  Preventive maintenance of
repairs/replacements in computer system and network
accordance with established o Operating system
procedures. update
o Back-up scheduling
 
o Creating restore point
o Guarding against virus
o Cleaning computer
systems and networks

Respond to unplanned events or  Problem solving in emergency

conditions in accordance with situation  
established procedures
LO3 Diagnose faults of computer systems
Diagnose faults or problems in  Identifying and Isolating
the computer systems and Faults/Problems
networks according to  
requirements and in line with the
standard procedures.
Manage and implement  Diagnostic Software Utilities
contingency measures in  
accordance with established
procedures
Respond to unplanned events or  Gathering of Information
conditions in accordance with 
established procedures
LO4 Rectify/correct defects in computer systems
Replace and correct defective  Computer Systems and
components or parts without Networks
 
damage to the surrounding
environment or services
Make adjustments, if necessary in  Troubleshooting and Repair
accordance with established Techniques  
procedures
Respond to unplanned events or  Problem Solving In Emergency
conditions in accordance with Situation  
established procedures.
LO5 Inspect and test the computer systems and networks
Undertake final inspections to  Accomplished Forms
ensure that the testing conducted  Diagnostic Reports
on the device conforms with the  Proposal Reports  
manufacturer’s
instruction/manual
Check/test computer systems  Corrective Action
and networks to ensure safe  Hardware Configuration
 
operation.  Software Configuration

Follow OHS standards and 5S  Testing Methods and

principles according to enterprise Procedures  
policies

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Clean and clear work site of all  Waste Management and
debris and left in safe condition in Practicing 3Rs - Reduce, Re-
Use,  
accordance with company
procedures
Disposed excess components and  Recycle/Recover
materials of based on WEEE  3Rs Environmental Policies
 
directives and 3Rs waste
management program.
Prepare and complete report  Documentation and Making
according to company Reports  
requirements
NOTE: *Critical aspects of competency

Prepared by: Date:

Checked by: Date:

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SPECIFIC INSTRUCTIONS FOR THE TRAINEE

Qualification Computer System Servicing NCII

Maintaining and Repairing Computer Systems and

Module Title
Networks
Name of Maintaining and Repairing Computer Systems and
Project Networks

PLEASE READ CAREFULLY:

Given necessary tools and equipment, perform the following tasks:

1. The assessment shall be based on the units of competency in the

Training Regulations and the Evidence Plan and shall focus on the
following evidence gathering methods:

a. Demonstration
b. Interview/Oral Question

2. The final assessment shall be the responsibility of the

trainer/assessors.

3. Result of this assessment will be recorded in your

achievement/progress chart.

RATING SHEET FOR DEMONSTRATION WITH ORAL QUESTIONING

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 Trainee name
Trainer name Michael Caranto and Mildred Santiago
Qualification Computer System Servicing NCII
Maintaining and Repairing Computer Systems and
Module Title
Networks
Date of
assessment
Time of
assessment
Instructions for demonstration
Given the necessary materials, tools and equipment, the trainee must be able to
Maintain and Repair Computer Systems and Networks
MATERIALS & EQUIPMENT:
 Tools for: cutting, shaping, drilling, threading, tapping, finishing, dismantling,
and assembling. Computer System and Networks, PPE
✓ to show if evidence is
OBSERVATION demonstrated
During the demonstration of skills, did the
Yes No N/A
trainee:
Planned and prepared maintenance and/or
Diagnosis of faults in line with job
requirements.
Obtained and checked tools, equipment and
testing devices needed for the maintenance
for correct operation and safety
Obtained materials necessary to complete
the work in accordance with established
procedures and checked against job
requirements.
Followed OHS policies and procedures in line
with job requirements.
Checked computer systems and networks for
maintenance against job/service order or
instructions and specifications.
Used appropriate personal protective
equipment in line with standard procedures.
Checked normal function of computer
systems and networks in accordance with
manufacturer’s instructions.
Performed scheduled/periodic maintenance
in accordance with manufacturer’s
requirements.
Made necessary, needed
repairs/replacements in accordance with
established procedures.
Diagnosed faults or problems in the computer
systems and networks according to
requirements and in line with the standard
procedures.

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 Managed and implemented contingency
measures in accordance with established
procedures
Responded to unplanned events or conditions
in accordance with established procedures
Replaced or corrected defective components
or parts without damage to the surrounding
environment or services
Made adjustments, if necessary in
accordance with established procedures
Responded unplanned events or conditions in
accordance with established procedures.
Undertaken final inspections to ensure that
the testing conducted on the device
conforms with the manufacturer’s
instruction/manual
Checked/tested computer systems and
networks to ensure safe operation.
Followed OHS standards and 5S principles
according to enterprise policies
Cleaned and cleared work site of all debris
and left in safe condition in accordance with
company procedures
Disposed excess components and materials
of based on WEEE directives and 3Rs waste
management program.
Prepared and completed report according to
company requirements
The trainee’s demonstration was:
Satisfactory ❑ Not Satisfactory ❑
Trainee signature: Date:
Trainer signature: Date:

QUESTIONS Satisfactory
Response
The trainee should answer the following questions: Yes No
1. Why do we need to conduct maintenance and repair
of Computer System? □ □
2. What do you need to consider when working with
colleague and clients? □ □
3. How will you practice safety in the workplace during
your work? □ □
4. How important are safety regulations and following
safety guidelines to you while on the job? □ □
5. How will you communicate with your colleague if
they raise problem about your service in maintaining □ □
the computer systems?

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 6. What do you need to consider when working with
colleague and clients? □ □
7. What will you do if the computer becomes slow in
processing due to no disk space? □ □
8. What would you do if there was a maintenance issue
you couldn’t solve? □ □
9. What are the rules you need to follow when starting
to inspect and test computer system and networks? □ □
10. What rules to follow when maintaining computer
system and networks? □ □
The trainee’s underpinning knowledge was:

Satisfactory □ Not Satisfactory □

Feedback to trainee:

The trainee’s overall performance was:

Satisfactory □ Not Satisfactory □

Trainee signature: Date:

Trainer signature: Date:

Acceptable answers are:

1. We need to conduct maintenance of the computer system to ensure that all
the necessary components are up-to-date, secure that computer system will
work perfectly and running smoothly, and avoid errors that may occur
2. When working with colleague and clients we must always remember to
respect everyone. Be good or nice to them to win a good relationship.
3. To practice safety during work, secure that you always wear PPE. Next is to
secure that you follow the signages and safety measures being implemented
by the company.
4. “Safety is very important to me. You try to follow the guidelines given to me
as closely as possible and review them if there’s anything that might make
me question the tasks I need to do. Additionally, always make sure to
conduct myself in a safe manner while doing checks.”
5. To properly communicate with your colleague with concern, we must be
polite at all times. We must be careful with the choice of words and tone of
voice. Do not interrupt them and let them feel that they are always welcome
and open for service.
6. When working with colleague and clients we must always remember to
respect everyone. Be good or nice to them to win a good relationship.
7. Check the capacity of the hard drive. If it is almost full, clean the storage by
removing the unused application and unwanted files. Remove permanently
those files in the recycle bin.
8. If there were a maintenance that I couldn’t resolve, I will check the
manufacturer’s manual and consult from the expert.

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 9. The rules that I need to follow before inspecting and testing computer
system, is to check the standard procedure and the manual of the product.
10. When maintaining computer system, first backup your data, clean dust from
your computer, clean up your cabling and everything else, organize your
installation disk, run antivirus and spyware and scan regularly, clean up your
software, clean up your OS and defragment.

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RECORDING SHEET FOR ORAL QUESTIONING / INTERVIEW

Trainee name
Trainer name Michael Caranto and Mildred Santiago
Qualification Computer System Servicing NCII
Maintaining and Repairing Computer Systems and
Module Title
Networks
Satisfactory Response
Oral / Interview Questions
Yes No
1. Why do we need to conduct maintenance and
❑ ❑
repair of Computer System?
2. What do you need to consider when working with
❑ ❑
colleague and clients?
3. How will you practice safety in the workplace
❑ ❑
during your work?
4. How important are safety regulations and
following safety guidelines to you while on the ❑ ❑
job?
5. How will you communicate with your colleague if
they raise problem about your service in ❑ ❑
maintaining the computer systems?
6. What do you need to consider when working with
❑ ❑
colleague and clients?
7. What will you do if the computer becomes slow in
❑ ❑
processing due to no disk space?
8. What would you do if there was a maintenance
❑ ❑
issue you couldn’t solve?
9. What are the rules you need to follow when
starting to inspect and test computer system and ❑ ❑
networks?
10. What rules to follow when maintaining computer
❑ ❑
system and networks?
The trainee’s underpinning knowledge was:
Satisfactory ❑ Not satisfactory ❑

Feedback to trainee:

Trainee signature: Date:

Trainer signature: Date:

Acceptable answers are:

1. We need to conduct maintenance of the computer system to ensure that
all the necessary components are up-to-date, secure that computer
system will work perfectly and running smoothly, and avoid errors that
may occur
2. When working with colleague and clients we must always remember to
respect everyone. Be good or nice to them to win a good relationship.

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 3. To practice safety during work, secure that you always wear PPE. Next
is to secure that you follow the signages and safety measures being
implemented by the company.
4. “Safety is very important to me. You try to follow the guidelines given to
me as closely as possible and review them if there’s anything that might
make me question the tasks I need to do. Additionally, always make sure
to conduct myself in a safe manner while doing checks.”
5. To properly communicate with your colleague with concern, we must be
polite at all times. We must be careful with the choice of words and tone
of voice. Do not interrupt them and let them feel that they are always
welcome and open for service.
6. When working with colleague and clients we must always remember to
respect everyone. Be good or nice to them to win a good relationship.
7. Check the capacity of the hard drive. If it is almost full, clean the storage
by removing the unused application and unwanted files. Remove
permanently those files in the recycle bin.
8. If there were a maintenance that I couldn’t resolve, I will check the
manufacturer’s manual and consult from the expert.
9. The rules that I need to follow before inspecting and testing computer
system, is to check the standard procedure and the manual of the
product.
10. When maintaining computer system, first backup your data, clean dust
from your computer, clean up your cabling and everything else, organize
your installation disk, run antivirus and spyware and scan regularly,
clean up your software, clean up your OS and defragment.

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 TABLE OF SPECIFICATION

Remembering

Understandin

# of items/
Evaluating
min

Analyzing
Objectives/Content

% of test
Applying

Creating
taug
area/Topics
ht

g
LO1. Plan and prepare for
maintenance and repair 1 1/
1 hour
Computer Systems #1 10%
Maintenance Procedures
LO2. Maintain computer systems
and networks
Preventive maintenance
of computer system and
network
o Operating system
update 1 1/
o Back-up scheduling 1 hour
#2 10%
o Creating restore
point
o Guarding against
virus
o Cleaning computer
systems and
networks
LO3. Diagnose faults of computer
systems and networks
Identifying and Isolating 5 1 2 3/
Faults/Problems #4,#
hours #3 5 30%
 Diagnostic Software
Utilities
 Gathering of Information
LO4. Rectify/correct defects in
computer systems and
networks
5 2 2/
 Troubleshooting and Repair #6,
hours #7 20%
Techniques
 Problem Solving In
Emergency Situation
LO5. Inspect and test the
computer systems and
networks
 Corrective Action
5 1 1 1 3/
 Hardware Configuration hours #8 #9 #10 30%
 Software Configuration
 Testing Methods and
Procedures

100
TOTAL %
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WRITTEN TEST

Direction: Answer the following questions. If there are given choices, choose
the letter with the correct answer and write it before the number.

1. In the absence of the internal / external optical drive, what option can you use to install an
OS?
a. Flash drive
b. CD-ROM
c. DVD
2. How would you avoid power supply overloading?
a. replace the power supply every overloading happen
b. be sure to buy a power supply that has its power wattage rating. For computers
having plenty of peripherals, it is recommended to have higher wattage rating power
supply (e.g. 1000 watts)
c. do not use other peripheral devices
3. If one forgot his/her password, how are you going to change the password? Enumerate the
steps in resetting a password in GUI. Which has the right steps?
a. Reset the password. Login as Administrator. Click Start, then Manage, Click Local
User folder, right click Computer, Properties. right click it username, and select Set
Password.
b. Reset the password. Login as Administrator. right click Computer, Click Start, right
click it username, then Manage Properties. Click Local User folder, and select Set
Password.
c. Reset the password. Login as Administrator. Click Start, right click Computer, then
Manage, Properties. Click Local User folder, right click it username, and select Set
Password.

4. If RAM is not the cause, what may be the other cause and what should you do to solve the
problems?
_________________________________________________________________
5. What might be the causes why the computer displays a black screen and produces no
beeps when power is turn ON? What should you do to correct the situation?
_________________________________________________________________

6. After transferring the computer unit, monitor has no more display but the power indicator is
ON, what are the steps that you must do? Name two causes of the problem.
_________________________________________________________________
7. How would you avoid overheating of devices such as CPU, or any other devices that
produces more heat?
a. Provide computer proper ventilation or just cleaning or removing the dust from fans,
dust can slow down the moving rotations of fans.
b. setup an AC in your room
c. place the computer in a cold area and always use electric fan

8. What are the possible causes if the computer system does not boot?
a. Cables are defective or not properly connected
b. defective or no power supply
c. No OS installed.
d. all of the above
9. What are the possible causes if the printer is not responding?

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 _________________________________________________________________
10. The power supply fan is creating noise. If after inspection you found out that it is rotating
slowly, what would you do?
_________________________________________________________________

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Answer Key:

1. A.

2. B

3. C

4. The other probable cause maybe the video card. Again, turn OFF the
computer, unplug it, remove the cover, and remove the card. Then take a
plain old pencil eraser and rub it over the contacts on the part of the card that
fits into the slot.

5. The probable cause might be the RAM. Turn OFF the computer, unplug it,
remove the cover, and remove the card. Then take a plain old pencil eraser
and rub it over the contacts on the part of the card that fits into the slot.

6. Cable, ATX Power Supply on the motherboard, Graphic card

STEPS: Check the cable, check the on board power supply, check graphic card
and then test the unit.

7. A.

8. D.

9. Printer cable is defective or not connected – printer driver is not installed

correctly or corrupted – no power supply.

10. Replace the power supply.

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