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Script Word Template

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112 views1 page

Script Word Template

Uploaded by

eriyudha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Customer Support Call Script

Agent: Thank you for calling Speed Electronics Customer Support. My name is Emily
Johnson, and I'm here to assist you. May I have your name, please?
Customer: Hi, my name is John Smith.

Agent: Thank you, John Smith. To better assist you, may I have your account number or
any reference number related to your inquiry?
Customer: Sure, my account number is 12345678.

Agent: Thank you for providing that information. How may I assist you today? Please
describe the issue or question you have.
Customer: I've been experiencing issues with my Speed TV. It started when I noticed a
blank screen after turning it on.

Agent: I'm sorry to hear you're facing difficulties with your TV. I understand how
frustrating that can be.

Agent: To ensure I address this properly, could you please provide more details? When
did you first notice the issue, and have there been any recent changes or events that
might be related?
Customer: The problem began last week, and there haven't been any significant
changes.

Agent: Thank you for the information. Based on what you've described, I recommend
checking the connection cables. Let's try unplugging and replugging them. Please let me
know if you encounter any issues during this process.
Customer: Okay, I'll try that now.

Agent: Great! Did the suggested solution resolve the issue for you?
Customer: Yes, it seems to be working fine now. Thank you!

Agent: Wonderful! I'm glad to hear that. Is there anything else I can assist you with today?
Customer: No, that's all, thank you for your help.

Agent: You're welcome! If you have any more questions in the future, feel free to reach
out. Have a great day!
Customer: You too, thank you!

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