Frequently Asked Questions (FAQ)

CEN. No. 06/2024 (Under Graduate)

(English)

Que. 1 What is the opening date of Application for CEN No. 06/2024 ?
Ans. The opening date of application is 21-09-2024.

Que. 2 What is the closing date for registration of Application for CEN No. 06/2024 ?
Ans. - The closing date for registration of application is 20-10-2024 (23:59 hours).

Que. 3 What is the closing date for payment of fees?

Ans. - Closing date of payment of fees of application registered till 20.10.2024 is 22.10.2024 (23:59 hours).

Que. 4 What are the dates for modification of application ?

Ans. Modification window will open only after closing date for submission of application and will be active
from 23.10.2024 to 01.11.2024. If candidates wish to modify, change or correct any details except
details filled in the ‘Create an Account’ form (including email id and mobile number) and chosen RRB,
they may do so by paying a modification fee of Rs.250/- (non-refundable) for each occasion. (Please
Note: Details filled in ‘Create an Account’ form and ‘Chosen RRB’ cannot be modified).
Que. 5 My final results are expected after 20 of Oct 2024. Can I apply ?
Ans. No, Candidates waiting for final results of prescribed educational/technical qualifications are not
eligible to apply. Candidates should possess prescribed educational/technical qualifications on or
before the closing date for submission of application for this CEN.

Que. 6 What are the requirements to ‘Create an Account’ ?

Ans. Candidates should have their own mobile number and valid & active personal email ID.

Que. 7 I have created an account for CEN No.01/2024. Should I create another account for CEN No. 06/2024 ?
Ans. NO, Candidates who have already created an account during any notification published by Railway
Recruitment Board in the year 2024 i.e., CEN No.01/2024 (ALP) or CEN No. 02/2024 (Technician),
CEN No.03/2024 (JE, DMS, CMA) CEN No.04/2024 or RPF CEN No. 01/2024 (Sub-Inspector) or RPF
CEN No. 02/2024 (Constable) form fill up/submission are not required to Create an Account again. They
should login using the same username and password to apply for CEN No. 06/2024.

Que. 8 What is the procedure to ‘Create an Account’ ?

Ans. Under ‘Apply Button’, select ‘Create an Account’, enter all details asked for including candidate’s
mobile number and email ID. OTP will be sent to candidate’s mobile number and email. The same
have to be entered and submitted.

Que. 9 Can I edit the ‘Create an Account’ details ?

Ans. Candidates CANNOT edit any details of the ‘Create an account’ once the account is created. However in
case of genuine reason candidates may send request email to rrb.help@csc.gov.in with necessary
documents and the case will be examined and suitable decision taken. In such case, the necessary
modification will be done at back end and candidates informed on registered email.
Que. 10 What is next procedure after ‘Create an Account’ ?
Ans. Go to the ‘Home’ page. Under the 'Apply' tab, select 'Already have an account' from the dropdown
menu. Sign in to your account. There are five broad sections: Personal Details, Other Details,
Educational Qualification, Upload Profile Documents, Preference and Preview & Submit. After entering
personal details, save and proceed to the next section and continue in this manner until candidate
reach the last section ‘Preference and Preview & Submit’ where candidate can finally submit the
application. Complete the fee payment process. Finally, take a printout of the application containing
the registration number.

Que. 11 Can mobile be used for filling up of application ?

Ans. Some features of application module will not work properly on mobile platform. So, it is advised to
use Desktop/Laptop.

Que. 12 What is the procedure to login ?

Ans. Enter registered mobile number and email ID followed by password and captcha and submit.

Que. 13 How many Pay Levels are there in CEN N o . 06/2024 ?

Ans. There are two pay levels in CEN No. 06/2024 (Level-3 and Level-2).

Que. 14 Can I submit common application for other post ?

Ans. Yes. You can submit common application for other posts also if you fulfill the educational qualification.
Que. 15 Can I apply to different RRBs for different pay levels ?
Ans. No. Candidates are allowed to apply for one RRB only.

Que. 16 Can I apply to more than one RRB ?

Ans. No, you should not. Applying to more than one RRB will result in the rejection of all applications and
will lead to debarment from all future examinations of RRB and RRC.

Que. 17 Can I apply multiple applications to same RRB ?

Ans. No, you should not. Multiple applications to same RRB will result in the rejection of all applications
and will lead to debarment from all future examinations of RRB and RRC.

Que. 18 I have undergone LASIK surgery. Am I eligible to apply ?

Ans. Candidates undergone LASIK surgery are not eligible for posts that require Medical Standards A1,A2 &
A3. Please refer Annexure VIII. Those applying for the posts with medical standard B1 & B2 are eligible to apply
provided they fulfil the condition mentioned in Annexure VIII of this CEN No. 06/2024.
Que. 19 Why Aadhaar verification is required ?
Ans. Aadhaar validation is required to ensure genuineness of candidature and to curb impersonation during
exam. RRBs will not share Aadhaar details with any third party or use them for any purpose other
than the objectives of this CEN No. 06/2024.

Que. 20 What should I do, if I don’t have Aadhaar ?

Ans. Candidates can give details of any of the following documents, if they do not have Aadhaar:
i. Driving License
ii. Passport
iii. PAN
iv. Voter ID
v. Employee ID (Govt.)
vi. School/College/University (if still studying)
The selected document in online application should be produced during the CBT, DV & ME etc.

Que. 21 What document should I produce if I have already changed my name ?

Ans. Applicants must possess a Gazette Notification or relevant legal documentation for name changes and
be prepared to present it upon request during the recruitment process. The same should be submitted
at the time of DV. Applicants should also have to fill the original name and the changed name during
‘Create an Account’. In such cases, both the names will be reflected in the application.
Que. 22 What should I do if I forgot password to login My Account ?
Ans. Click on the 'Forgot Password' option on the login page. Enter either your registered email or mobile
number along with your date of birth. The revised password will be sent to the candidate's registered
email address. Candidates must then login using the revised password sent to their registered email.
After logging in, Candidates then can create a new password by accessing the 'Change Password'
option available on the upper right-hand side of the online application page.
Que. 23 Can I change my password ?
Ans. Yes. Candidates should first login by using the old password. After logging in, Candidates then can
change their old password by accessing the 'Change Password' option available on the upper right-
hand side of the online application page.

Que. 24 Can I change my ‘Chosen RRB’?

Ans. No, you cannot change the ‘chosen RRB’ after submission of application.
Que. 25 Can I edit my details during the application process ?
Ans. Yes. Any details in the application other than the details entered during ‘Create an Account’ can be
edited till the application is submitted and registration number generated.
Que. 26 Who are eligible for ‘Free Travel Authority’ (free Railway Pass) ?
Ans. Candidates belonging to Scheduled Caste and Scheduled Tribe only can avail ‘Free Travel Authority’
(free Railway Pass).
Que. 27 How do I avail ‘Free Travel Authority’ (free Railway Pass)
Ans. This facility is available only to SC/ST candidates. While filling up ONLINE application, such candidates,
should choose ‘Yes’ from the drop down under ‘Do you wish to avail free rail travel pass for the exam
and fill up ‘Nearest Railway Station’. It is the responsibility of the candidates availing free travel
authority to give the correct name of the Railway Station in online application, failing which their
travel authority may get rejected while obtaining reservation. They are also required to upload their
Caste Certificate.
Que. 28 How can I receive the free travel facility ?
Ans. In case of eligible SC/ST candidates, their City Intimation Slip/e-call letter itself will contain the free
travel authority (sleeper class railway pass). They will be allowed to book train reservation by
submitting a self-attested photocopy of their City Intimation Slip/e- call letter and SC/ST certificate at
the ticket booking counter. For further details, refer Para D 16.4 of CEN No. 06/2024.
Que. 29 I am unable to upload my Caste Certificate.
Ans. Check whether the scanned document is in ‘PDF’ format and the size is below 500 KB.
Que. 30 What is EBC ?
Ans. EBC is ‘Economically Backward Class’. Economically Backward Class (EBC) candidates are those whose
annual family income is less than Rs.50,000/- (or) holders of BPL Card or any other certificate issued
by Central Government under are recognized poverty alleviation programme (or) holders of Izzat
MST issued by Railways. Candidates should not confuse Economically Backward Class with Other
Backward Class and Extremely Backward Class.

Que. 31 What are the benefits given to EBC candidates ?

Ans. EBC candidates are given ‘Fee concession’. Refer Para D 7.4 of the detailed CEN No. 06/2024.
Que. 32 I am an EBC. What should I do if I do not have EBC Certificate ?
Ans. Candidate should have a valid Income Certificate, as per Annexure III (A) of the detailed CEN, before
submission of application. If they do not have Income Certificate as per Annexure III (A), Candidates
can give details of their BPL card, or any other certificate issued by Central Government under the
recognized poverty alleviation program (OR) details of IZZAT MST issued by Railways. Refer Para D
7.4 of the detailed CEN No. 06/2024 for more details. EBC Certificate/BPL Card/IZZAT MST, valid as
on date of submission of application, should be submitted during DV; otherwise, their candidature will be
rejected.
Que. 33 Are there reserved posts for EBC ?
Ans. No. EBC candidates are eligible only for fee concession. There is no reservation of posts for EBC
candidates.
Que. 34 What is the crucial date for reckoning age for this CEN-06/2024 ?
Ans. The crucial date for reckoning age is 01.01.2025. Refer Para 5.0, 5.1 and 5.2 of the CEN No. 06/2024
for further details.
Que. 35 What is the crucial date to claim SC/ST/OBC/EWS status ?
Ans. Candidates seeking reservation on the basis of SC/ST/OBC/EWS status must ensure that they possess the
caste/ community certificate as on the closing date (20.10.2024) for submission of application of this
CEN. During DV, such candidates should produce their original caste/community certificate (in
prescribed format) valid as on the closing date for submission of application.

Que. 36 What are the criteria for availing reservation under EWS ?
Ans. Refer Para 8.4 of the detailed CEN No. 06/2024 available in the official websites of RRBs.
Que. 37 Who all are eligible for Fee Concession ?
Ans. SC, ST, Ex-Servicemen, PwBD, female, transgender, Minorities and Economically Backward Class
candidates are eligible for fee relaxation.
Que. 38 I am currently serving in the Armed Forces. Can I apply as an Ex- Serviceman ?
Ans. You can apply as an Ex-Serviceman if you will be released within one year from the closing date for
submission of applications for this CEN (i.e., on or before 20.10.2025). Refer para D 10.2 of detailed CEN
No. 06/2024.

Que. 39 I have already secured civil employment as an Ex-Serviceman. Am I eligible for Ex-Serviceman benefits
against this CEN ?
Ans. Ex-Serviceman candidates who have already secured civil employment under Central Government in
Group 'C' & erstwhile Group 'D' (including PSUs, Autonomous Bodies/Statutory Bodies, Nationalized
Banks etc.) after availing of the benefits given to Ex- Servicemen will be permitted, only the benefit of
age relaxation as prescribed for Ex-Servicemen for securing another civil employment in a higher grade
or cadre in Group 'C'/erstwhile Group 'D' under Central Government. Such candidates will not be
considered against the vacancies reserved for Ex-Servicemen. Refer Para D 10.0 to D 10.5 of the
detailed CEN No. 06/2024.
Que. 40 Who should produce NOC at the time of Document Verification ?
Ans. Ex-Servicemen candidates who have already secured Civil employment, Serving Railway Employees
(SRE) and serving employees in Central/State Government/Public Sector Undertakings should produce
NOC at the time of Document Verification (DV).
Que. 41 What is the benchmark degree of disability specified for PwBD?
Ans. To be considered as a Person with Benchmark Disability (PwBD), the disability should be 40% or
more. Refer Para D 11.0 to D 11.7 of CEN No. 06/2024.
Que. 42 Can PwBD candidates apply against unreserved vacancies ?
Ans. PwBD candidates can also apply against unreserved vacancies of any posts that are not exclusively
earmarked for them but the post must be indicated as suitable for their disability in Annexure-A (Post
Parameters) of CEN No. 06/2024. They will be eligible for age relaxation and fee exemption while
applying for these posts.
Que. 43 How do I know about the suitability of various disabilities for the posts ?
Ans. The suitability or otherwise of a post for PwBD has been indicated in the Post Parameters Table
(Annexure-A) against each post, under the column “Suitability for Persons with Benchmark Disabilities”
with details of specified sub- category of disability.
Que. 44 Who are eligible to avail Scribe facilities ?
Ans. Candidates who are Visually Impaired (VI)/candidates whose writing speed is affected by Cerebral
Palsy/muscular dystrophy/candidates with locomotor disability (one arm)/Intellectual disability
(Autism, specific learning disability and mental illness) greater than 40% are eligible for scribe and
persons having less than 40% disability (covered under the definition of Section 2(s) of the RPwD
Act, 2016 but not covered under the definition of Section 2 (r) of the said Act) and having difficulty
in writing can avail the assistance of scribe for writing answers on their behalf. Refer Para D 11.4 of
the detailed CEN for more information on ‘Scribe’.
Que. 45 Who all are eligible for ‘Refund of Fee’ ?
Ans. Candidates who attend CBT are only eligible for ‘Refund of Fee’ (duly deducting bank charges) as
given under Para D 7.0 of detailed CEN No. 06/2024. Please note that modification fee is non-
refundable.

Que. 46 Please let me know the ‘Refund policy’ of RRBs.

Ans. Refund policy: By proceeding with payment, the applicant acknowledges and agrees that the Payment
made is non-refundable and applicants cannot raise Chargeback under any circumstances. The
refundable portion of the fee (as per Para 7.0 of the detailed CEN) will be applicable only to those
candidates who attend the CBT-1. There will be no refund of examination fee for erroneous,
incomplete, or rejected applications and non-attendance of CBT.
Que. 47 In the application, only matriculation is visible. How do I add my other qualifications ?
Ans. Under ‘Qualification’ select the relevant qualification, fill in the qualification details and click on ‘Add’
button.
Que. 48 What date should I enter in the application if only the month and year of passing are available on the
matric and other qualification certificates ?
Ans. In case the date is unavailable on any of the qualification certificates, enter the last date of the month
available on the certificate. For example May-2023 may be mentioned as 31-05-2023.
Que. 49 Which district /state should I mention if district/state have been bifurcated?
Ans. Present district/state may be mentioned since some districts will not be shown for a respective state in
lieu of bifurcation, i.e., after bifurcation of Andhra Pradesh in Two states (Andhra Pradesh &
Telangana). Districts of combined Andhra Pradesh State have been divided into Andhra Pradesh and
Telangana. Moreover, districts of respective states have been further bifurcated. So, present district/
state may be mentioned to avoid ambiguity.

Que. 50 What all documents are to be uploaded in total ?

Ans. All candidates have to upload their scanned photograph and scanned signature as per prescribed
specifications SC/ST candidates have to upload Caste Certificate in order to avail Free Travel Pass.

Que. 51 What should be size of the documents to be uploaded ?

Ans. The caste certificate, in pdf format, should be less than 500 KB. Photograph, in JPEG format, should be
between 30 KB to 70 KB. Scanned Signature, in JPEG format, should be between 30 KB to 70 KB. All
dimensions are displayed in the ‘Upload Profile Documents’ page itself.
Que. 52 How can I pay the fees ?
Ans. The fees can be paid only ONLINE through Net banking or Credit Card or Debit Card or UPI services.
Processing charges and GST as applicable are chargeable from the candidate in addition to the fees.

Que. 53 What is the fees that I have to remit ?

Ans. Refer Para D 7.0 of CEN No. 06/2024.
Que. 54 What are the stages of recruitment process ?
Ans. First Stage Computer Based Test (CBT), Second Stage Computer Based Test (CBT), Computer Based
Typing Skill Test (as applicable), Document Verification (DV) and Medical Examination (ME).
Que. 55 What is the pattern and syllabus for CBT ?
Ans. Please refer Para D 13.1 (a. b. c.) & 13.2.1 (a. b. c.) of detailed CEN No. 06/2024.

Que. 56 Will there be negative marking ?

Ans. There will be negative marking @1/3rd mark for every wrong answer in CBT.

Que. 57 Where should I choose my choice of language for my examination ?

Ans. Candidates can choose one language from a list of 15 languages available in the drop-down menu
under ‘Personal Details’ page.

Que. 58 Should I provide the order of preference for all the posts for which I am eligible ?
Ans. Yes, candidates are advised to indicate their order of preference for as many posts as they are eligible
for in the chosen RRB. Candidates with partial preferences will only be considered for the specific
Railway Zones and posts/categories they have opted for, subject to vacancy availability at the time of
allotment. If no preference is given for certain posts/categories, it will be considered as their
unwillingness for those posts. Once preferences are submitted, they are final, and no changes will be
entertained.
Que. 59 Whom should I contact in case of queries related to submission of application ?
Ans. Helpline for candidates: For any queries related to submission of Application of CEN No.
06/2024 (10:00 AM to 5:00 PM on all working days)
Email: rrb.help@csc.gov.in Phone: 9592001188

Que. 60 How do I know that my application is finally submitted ?

Ans. Final acceptance of ONLINE application will happen only after receiving confirmation of fee payment.
The applicant will receive a confirmation on successful payment through email & SMS.

Que. 61 In case of rejection of my application, will the fee paid by me be refunded ?

Ans. No refund of fee will be made on account of rejection of applications.

Que. 62 Can I take the print out of the application ?

Ans. Yes. Candidates can take print out of their application after payment of examination fees.

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