GoAnywhere Desktop

Client User Guide

Product Version: 3.2.1
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Copyright © Fortra, LLC and its group of companies. All trademarks and registered trademarks are the property of their respective
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Table of Contents

Welcome 5

Installation Requirements 6

Administration 7

Installing the GoAnywhere Desktop Client 7

GoAnywhere Desktop Client Silent Install 12

Certificate Prerequisite 13

Commands and Parameters 13

Performing a New Silent Install Using Windows Authentication 15

Performing a New Silent Install Using User Name Authentication 15

Upgrading to a New Version of the GoAnywhere Desktop Client 16

Uninstall 16

Upgrade 16

Data Migration 17

Logging 19

Account Menu 20

Add Account 20

Update Account 25

Remove Account 26

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Table of Contents

Dashboard 27

Files 29

Files Interface 29

Transfers Activity 31

GoDrive 32

Activating GoDrive 32

GoDrive Activity 32

Troubleshooting 33

Report a Lost or Stolen Device 33

Reserved Characters and Extensions 34

Read Only Mode 34

Restoring a Connection to GoDrive 34

Conflicts 34

Resolving Conflicts 35

GoDrive Account is Active, but the GoDrive Folder is not Accessible 35

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 Welcome
The GoAnywhere Desktop Client is a desktop application for accessing the GoAnywhere
GoDrive and Files features.

GoDrive is an Enterprise File Synchronization and Sharing (EFSS) services for authorized
users. All of your images, documents, videos, and files are stored on the GoAnywhere
MFT server which your organization controls. Items you copy to GoDrive folders will
automatically sync with the server and appear on each of your registered devices, as well
as the Web Client, allowing you to access your files from any internet connected computer.
Files that are stored on your device through GoDrive are automatically protected with AES-
256bit encryption. These files can only be accessed on your device with valid user
credentials.

The Files feature provides access to authorized files and folders on a GoAnywhere server.
The GoAnywhere Desktop Client Files interface features options to quickly access and
exchange files between your computer and the Files feature on the server over HTTPS
protocol. You can upload files by dragging and dropping them from your local desktop
directly on to the Files page.

When the GoAnywhere Desktop Client is installed, a GoAnywhere Desktop Client

application icon appears in the task bar Notification Area. This allows you to modify
your GoAnywhere Desktop Client settings and view your GoAnywhere Desktop Client
activity.

Some GoDrive, File, and Folder features are available exclusively from the GoAnywhere
Web Client:

n Once a file is added to your device, the GoDrive feature on the Web Client will keep
track of file revisions, allowing you to restore previous versions of a file.
n Files and Folders can also be restored from the Web Client trash bin if they were
accidentally deleted.
n Files and folders shared with others can be locked to prevent users from making
changes or deleting files.

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Welcome / Installation Requirements

n Comments can be added to files and folders to communicate with other Web User's
who have access to the shared item.

*See the GoAnywhere Web Client User Guide for more information about the GoDrive
feature on the Web Client.

Installation Requirements
n GoAnywhere Web User account
n Any Microsoft Windows® operating system that supports .Net® Framework 4.5 or
later
n The following applications are prerequisites and will be installed automatically if
not present:
n Microsoft .Net® Framework 4.5 or later
n Microsoft Visual C++ 2012 Redistributable (x86)
n Eldos driver

*Microsoft and Windows are either registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

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 Administration
The Administration section outlines the installation and maintenance of the GoAnywhere
Desktop Client.

Installing the GoAnywhere Desktop

Client
The GoAnywhere Desktop Client can be installed on most Windows versions. Follow the
instructions below to install the GoAnywhere Desktop Client on a computer. The installer
verifies your computer's configuration and only downloads and installs the files you need.
You may need to restart your computer during the installation.

Step 1 - Launch the Installation Package

Locate and double-click the installation file on your computer (the default file
name is
"gadesktop3_1_4windows.exe"). If a Security Warning appears, click the Run
button to confirm you wish to install the GoAnywhere Desktop Client.

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Administration / Installing the GoAnywhere Desktop Client

Step 2 - License Agreement

After reviewing the license agreement, select I accept the agreement, and then
click the Next button to continue.

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 Administration / Installing the GoAnywhere Desktop Client

Step 3 - Select Destination Location

The GoAnywhere Desktop Client setup will install the software in the indicated
location. To continue, click the Next button. If you would like to select a different
folder, click the Browse button.

Step 4 - Select Start Menu Folder

Setup will create the program's shortcuts in the indicated Start Menu folder. To
continue, click the Next button. If you would like to select a different folder, click
the Browse button.

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Administration / Installing the GoAnywhere Desktop Client

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 Administration / Installing the GoAnywhere Desktop Client

Step 4 - Select Additional Tasks

Select the additional tasks you would like Setup to perform during the install. To
continue, click the Next button.

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Administration / GoAnywhere Desktop Client Silent Install

Step 5 - Installation Confirmation

The GoAnywhere Desktop Client installer confirms you wish to continue. Click the
Next button to install the GoAnywhere Desktop Client or click the Back button to
make any changes to the installation settings. The GoAnywhere Desktop Client
will be installed in the directory you selected in Step - 3.

Once installation is complete, you will be prompted to add a new account.

GoAnywhere Desktop Client Silent Install

The GoAnywhere Desktop Client installation can be automated by using a silent install
option. Silent install uses the Windows command line with optional parameters to execute
the installation.

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 Administration / GoAnywhere Desktop Client Silent Install

Certificate Prerequisite
During installation of the GoAnywhere Desktop Client, the user will be prompted to trust the
EldoS Corporation certificate. To suppress the EldoS driver prompt in the silent installer,
the certificate can be imported on the user's machine prior to installation.

Export the EldoS Corporation Certificate

1. Install the GoAnywhere Desktop Client on a Windows PC.

2. Open the Windows Certificate Manager, and then expand the Trusted Publishers
folder.

3. Right-click on the EldoS Corporation certificate and choose All Tasks > Export.

4. Follow the instructions on the Certificate Export Wizard.

Once the certificate has been exported, it can be applied to the Trusted Publishers folder
on your target user's computers though Active Directory procedures or other means. After
the certificate is applied, the silent installer will not prompt the user for any settings during
installation.

Commands and Parameters

To perform a silent install, open a command prompt and execute the installer using your
specific parameters. The following command is used to silently install the GoAnywhere
Desktop Client:

[path+executable] /VERYSILENT /GA_URL=[webclient url]

/GA_WINDOWS_AUTH=[true or false] /GA_USERNAME=[username]
/GA_DRIVE_LETTER=[drive letter]

The following table contains the required and optional parameters for a silent install:

Parameter Name Description Required?

The directory path to the GoAnywhere
path+executable Yes
Desktop Client installation file.

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Administration / GoAnywhere Desktop Client Silent Install

Parameter Name Description Required?

/VERYSILENT Hides the user interface during installation. Yes
The web address to access the GoAnwhere
Web Client. If this field is not used, the user
/GA_URL No
will need to configure GoDrive after it is
installed.
This determines if the Web User will be
authenticated using the user's network login
/GA_WINDOWS_AUTH credentials (Windows Authentication) or No
their Web User username and password.
Valid values are 'true' or 'false'.
The user name of the Web User. This
/GA_USERNAME parameter is not required for servers No
versions 6.1.0 and newer.
The drive letter that will be used by the
GoAnywhere Desktop Client, if it is
available. If this parameter is not specified,
/GA_DRIVE_LETTER the desktop client will attempt to use the No
default drive letter G. If the default drive
letter is taken, the desktop client will use the
next available drive letter.
The directory where the GoAnywhere
/DIR Desktop Client will be installed to. For No
example: /DIR="[Install Directory]"

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 Administration / GoAnywhere Desktop Client Silent Install

Performing a New Silent Install Using Windows

Authentication
The following command is used to silently install the GoAnywhere Desktop Client when
Windows Authentication is desired:

[path+executable] /VERYSILENT
/GA_URL=[webclient url] /GA_WINDOWS_AUTH=true

EXAMPLE:
gadesktop3_1_4windows.exe /VERYSILENT /GA_URL=https://10.1.1.104:443
/GA_WINDOWS_AUTH=true

Performing a New Silent Install Using User Name

Authentication
The following command is used to silently install the GoAnywhere Desktop Client when
User Name and Password authentication is desired. The Web User will be prompted to
complete registration when the desktop client is launched:

[path+executable] /VERYSILENT
/GA_URL=[webclient url] /GA_WINDOWS_AUTH=false /GA_USERNAME=[user
name]
/GA_DRIVE_LETTER=[drive letter]

EXAMPLE:
gadesktop3_1_4windows.exe /VERYSILENT /GA_URL=https://10.1.1.104:443
/GA_WINDOWS_AUTH=false /GA_USERNAME=kharris /GA_DRIVE_LETTER=G

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Administration / Uninstall

Upgrading to a New Version of the GoAnywhere Desktop

Client
The following command is used to upgrade an existing installation to a new version of the
GoAnywhere Desktop Client. The silent installer does not update existing user account
configurations.

[path+executable] /VERYSILENT

EXAMPLE:
gadesktop3_1_4windows.exe /VERYSILENT

Uninstall
The GoAnywhere Desktop Client uninstalls using the Programs and Features option in the
Windows Control Panel. Your GoAnywhere Desktop Client user settings and local files are
permanently deleted during the uninstallation process. Follow the instructions below to
uninstall the GoAnywhere Desktop Client:

1. From the task bar Notification Area, right-click on the GoAnywhere Desktop Client
icon and choose Exit.

2. From the Start menu, open the Control Panel.

3. In the Control Panel, either click the Uninstall a program link in the Programs
section or click the Programs and Features icon.

4. From the list of available programs, click to select GoAnywhere Desktop Client and
then from the sub-menu bar click Uninstall.

5. The GoAnywhere Desktop Client is removed.

Upgrade
When upgrades are available, simply install the new version over the existing version.
None of your settings or files are removed during the upgrade.

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 Administration / Data Migration

NOTE:
Do not uninstall the GoAnywhere Desktop Client prior to upgrading the software. Your
settings and local files will be deleted, and you will be required to re-register your
device.

NOTE:
When upgrading the GoAnywhere Desktop Client from version 3.1.4 or earlier, the
installer will prompt you with the below warning message to upgrade to the 3.2.0
version first.

Data Migration
If upgrading the GoAnywhere Desktop Client from version 3.0.1 or earlier, the installer will
prompt you to migrate your GoDrive data to a new local storage area that supports newer
and stronger cryptography. Click OK.

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Administration / Data Migration

If there is insufficient disk space for the GoDrive migration, you can choose to delete the
local data and re-sync all files with the server, or you can retry the migration when there is
more available disk space on the system. Click OK to delete the local data and re-sync all
files with the server.

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 Administration / Logging

Logging
The GoAnywhere Desktop Client maintains logs that record the client's activity. The log
files record a timestamp and description of each action performed. A new log file is created
each time the current log file reaches the maximum size defined in the log configuration.

View Logs
1. Navigate to C:\Users\[user name]\AppData\Local\HelpSystems\GoAnywhere
Desktop Client\logs.

2. Double-click the goanywhere.log file to open the GoAnywhere Desktop Client log
file. By default, this file opens in Notepad.

Change Log Level

If you encounter a problem with the GoAnywhere Desktop Client, a Fortra Support
Specialist may ask you to provide them a Debug Log to troubleshoot the issue.

1. Navigate to C:\[InstallFolder]\config folder (where [InstallFolder] is the installation

location for the GoAnywhere Desktop Client).

2. Open the log4netconfig.xml file using an XML editor or Notepad.

3. Toward the bottom of the file, change the value for <level value="INFO"> to
<level value="DEBUG">.

4. Save the changes to the log configuration and close the editor.

5. Restart the GoAnywhere Desktop Client for the new changes to take effect.

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Account Menu / Add Account

Account Menu
The options on the Account menu allow you to add an account and make changes to your
account name and URL.

To access the Account menu, click on the account name in the upper right-hand corner of
the desktop client window.

Add Account
The Add Account window appears when the GoAnywhere Desktop Client is installed for
the first time and when adding any subsequent accounts. Log in with the server URL and
specify your Web User credentials, If Windows Authentication is available, your
credentials will be automatically supplied. If you are not sure of your credentials, contact
your GoAnywhere Desktop Client administrator.

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 Account Menu / Add Account

Step 1 - Enter the URL for GoAnywhere

Enter the URL for the GoAnywhere Web Client. The URL is in the format: https://
[server]:[port] (where [server] is the IP address or domain name of the
GoAnywhere server and [port] is the HTTPS port used by the server).

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Account Menu / Add Account

Step 2 - Enter an Account Name

Enter a name for this Account(Optional)

Enter an optional name for this account. This account name is used to label the
drive in Windows Explorer. When this field is left blank, the URL entered in Step 1
is used as the GoAnywhere Desktop Client label.

Use Windows authentication when available

If enabled by the administrator, this setting will automatically authenticate the

GoAnywhere Desktop Client using your network credentials. If the Windows
Authentication server is not available, you will need to supply your Web Client
password.

Step 3 - Log in to the GoAnywhere Web Client

You will be redirected to the Web Client URL specified in step 1. Enter a User
Name and Password

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 Account Menu / Add Account

User Name

Your Web User name you use to log in to the GoAnywhere Web Client.

Password

The password you use to log in to the GoAnywhere Web Client.

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Account Menu / Add Account

Step 4 - Verification PIN

If enabled on the GoAnywhere server, a PIN is emailed to you to verify your email
account. Enter the Verification PIN from the email.

Step 5 - Account Approval

If enabled on the GoAnywhere server, administrator approval is required before

the GoAnywhere Desktop Client can be used. If administrator approval is
required, the following message will appear:

Click OK.

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 Account Menu / Update Account

A "pending approval" notification will appear at the bottom of the GoAnywhere

Desktop Client. Once the account is approved, the notification will no longer
appear.

Update Account
The Update Account page allows you to change an account name and URL. After logging
in, open the Update Account page by clicking the account name located in the upper right-
hand corner of the desktop client screen. The account menu will appear. Click Update
Account. Change the information as needed and then click the Save button.

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Account Menu / Remove Account

Remove Account
The Remove option allows you to remove an account from a device. After logging in,
access the Remove action by clicking the account name located in the upper right-hand
corner of the desktop client screen. The account menu will appear. Click Remove. Click
OK to deactivate the account.

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 Dashboard / Remove Account

Dashboard
The dashboard provides menus and links to quickly access components within the
GoAnywhere Desktop Client.

Side Menu

To access a component, select it from the side menu.

Quick Links

Launch popular components by clicking a corresponding Quick Links icon.

Icon Component Description

Files provides access to authorized files and folders on the server. Files
can be transferred quickly between the desktop and server over HTTPS
Files protocol.
GoDrive is a secure file system that provides Enterprise File
Synchronization and Sharing (EFSS) services. With GoDrive, files and
GoDrive folders can be easily shared between users.

View your account and keep your details up to date.

Update
Account

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Dashboard / Remove Account

NOTE:
If one or more of these components do not appear on your dashboard, then you may
not have permissions to those components. Contact your administrator for assistance.

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 Files / Files Interface

Files
The Files feature provides access to authorized files and folders on the server. Files can be
transferred quickly between the desktop and server over HTTPS protocol.

Files Interface
The Files interface provides options to quickly access and exchange files between your
computer and the Files feature on the server. You can upload files by dragging and
dropping them from your local desktop directly on to the Files page. You can also drag-
and-drop one or more files to move files within the Files interface.

Toolbar

The following actions are available from the toolbar:

l Upload files and folders by clicking the Upload button. Click the Down Arrow
button to specify the action to take if a file or folder with the same name already
exists. The default action to take when a file or folder already exists is Rename.

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Files / Files Interface

View the upload results by selecting the Show Details link that appears at the
bottom of the page.
l Move up a folder by clicking the name of the folder in the directory path.
l Return to your home directory by clicking Home in the directory path.
l Create a new folder (under the current folder) by clicking New Folder in the
toolbar. Type the name for the new folder in the dialog box and click the Create
button.
l Refresh the current folder by clicking Refresh in the toolbar.

l Go to a specific directory path by selecting Navigate in the toolbar.

l Click Settings in the toolbar to specify a local directory destination for downloaded
files.

File and Folders Actions

The following actions are available by right-clicking on a file:

l Rename a file. Type the new name in the dialog box and click the Rename button.
l Delete a file. You can optionally delete one or more files by selecting the file
checkboxes and clicking the Delete button.
l Download a file.

The following actions are available by right-clicking on a folder:

l Delete a folder.
l Download all files contained in a folder to the download directory. The directory
structure will be maintained.

NOTE:
Files downloaded to your computer via the Files interface are not encrypted and are
only protected by the measures you've put in place on your local system.

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 Files / Transfers Activity

Footer Actions

The following actions are available when one or more items are selected from the table:

l Delete the selected items.

l Download the selected items.

NOTE:
Deleting a folder also deletes all files and sub-folders within the folder.

Transfers Activity
The Transfers Activity page shows all GoAnywhere Desktop Client Files upload and
download activity for an account.

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GoDrive / Activating GoDrive

GoDrive
If the user account is authorized, the GoAnywhere Desktop Client can connect and sync
with the GoDrive service. GoDrive's Sync status is indicated by a green (connected),
yellow (paused), or red (disconnected) status icon. Click GoDrive to view recent GoDrive
activity.

Activating GoDrive
To activate the GoDrive feature on a new GoAnywhere Desktop Client installation, click on
GoDrive in the side menu. A warning will appear at the bottom of the GoDrive window.
Click the link in the warning to activate GoDrive. In the GoDrive settings window, assign
GoDrive to a local drive and specify whether or not to connect to the GoDrive service on
startup. Click Activate.

GoDrive Activity
Selecting GoDrive in the side menu opens the GoDrive activity page. The GoDrive activity
page displays all account activity including uploads, downloads, and account connections.

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 GoDrive / Troubleshooting

Toolbar

The following actions are available from the toolbar:

l Clear recent activity by clicking on the icon.

l Connect to GoDrive by clicking the icon.

l Pause the connection to GoDrive by clicking the icon.
l Disconnect from GoDrive by clicking the icon.
l Change the GoDrive local drive assignment by clicking the icon.

Troubleshooting
Use the following procedures to troubleshoot problems that may occur with the Sync
Client.

Report a Lost or Stolen Device

If your GoAnywhere Desktop Client device was lost or stolen, contact your GoAnywhere
administrator immediately. The administrator will disable the device, which will remotely
wipe the contents of the GoAnywhere Desktop Client and prevent unauthorized access to
your files the next time the device connects to GoAnywhere.

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GoDrive / Troubleshooting

Reserved Characters and Extensions

GoDrive will not synchronize files that begin with a tilde "~", end with a .TMP extension, or
do not have an extension.

Read Only Mode

Read Only Mode allows you to continue to access your GoDrive files if an error occurs
between the sync client and server. Files can only be viewed, and cannot be modified or
deleted. The sync client will not make attempts to restore connections to the server while
in Read Only Mode.

Restoring a Connection to GoDrive

Use the following procedures to restore a connection to GoDrive.

l Lock and then unlock Windows. A connection attempt will be made when you
unlock your PC.
l Manually start the synchronization from the GoDrive activity screen.
l Exit the GoAnywhere Desktop Client and reopen it.
l Back-up the contents of your GoDrive folder, uninstall the desktop client, and then
re-install the desktop client.

NOTE:
The contents of your local GoDrive folder will be deleted when the sync client is
uninstalled.

l Contact your administrator if the problem persists.

Conflicts
Synchronization conflicts can occur when the GoAnywhere server rejects a file you have
attempted to sync with GoDrive. Some example actions that can cause a conflict are:

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 GoDrive / Troubleshooting

l The file size exceeds the maximum file size limit

l The file size exceeds your GoDrive disk quota
l The file type is not allowed on the server

When the server rejects a file, the sync client will display a message indicating the reason
for the conflict, and a "~Conflicts" folder will be automatically created in your GoDrive
directory. The rejected file will be moved to the ~Conflicts folder.

NOTE:
A 0 KB file (with the same name of the rejected file) may remain in your GoDrive
Directory and will sync with the server. You can delete this file at any time.

Resolving Conflicts
To resolve a conflict, remove the conflicted file from the ~Conflicts folder and place it back
in the GoDrive directory after you have handled the error that caused the initial conflict.

GoDrive Account is Active, but the GoDrive Folder is not

Accessible
This will occur when GoDrive is run as an administrator, typically following installation. To
make the GoDrive folder appear, close GoDrive, and then reopen GoDrive not as
administrator.

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