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Qatar Airways-JD

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20 views4 pages

Qatar Airways-JD

Uploaded by

richabhagat1389
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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• Define and own the product vision, strategy, and roadmap

based on market research, customer feedback, and business


goals.
• Conduct competitive analysis and stay updated on industry
trends to ensure our product remains ahead of the curve.
• Collaborate with design, engineering, and other stakeholders to
develop and execute product plans.
• Collect and prioritize product requirements, balancing customer
needs, business objectives, and technical feasibility.
• Work closely with the development team to ensure timely and
successful product delivery.
• Monitor and analyze product performance metrics, making
data-driven decisions to enhance product features and user
experience.
• Champion customer-centric thinking throughout the
organization, ensuring that the customer remains at the heart
of all product decisions.
• Act as the voice of the customer, conducting user interviews,
gathering feedback, and understanding pain points to shape
the product roadmap.
• Collaborate with marketing to create effective go-to-market
strategies, product positioning, and messaging.
• Provide product training and support to internal teams, sales,
and customer support.
• Drive innovation and continuously explore new features and
enhancements to maintain a competitive edge.

Product Owner Manager (Travel


Services) - 182865
Posting Date : Jul 4, 2023 | Primary
Location :Doha | Unposting Date: Jul 19, 2023
Description
About the Role
The role will focus on driving digital self-servicing
capabilities and automation between the time of booking
and the day-of-travel & beyond. Improving service
standards and customer experience by leveraging latest
technologies to implement and operate products and
services that re-define the traveler's digital experience
while improving operational efficiency, enriching data and
expanding digital into all segments of the customer
journey.
Other key responsibilities include:
• Develop and maintain, scope and end to end processes for
new and existing travel services.
• Partner with cross-departmental leads along customer
journey pre- and post-flight to explore areas where
technology and data could be used or connected to digital
commerce to drive customer experience and operational
efficiency
• Prepare business cases and impact analysis of new digital
travel services such as destination information or airport
navigation, considering all stakeholders and various
scenarios
• Monitor services usage and performance across digital
touchpoints, use data to optimize processes and maximize
value by mapping digital experiences along customer
journey pre- and post-flight and developing metrics to
identify quality issue and inefficiencies
• Benchmark digital services offering against key travel
service competitors identify strengths, gaps and
opportunities
• Understand airline reservations, operations and loyalty
technology stack in order to find ways to define travel
services that travelers need
• Test various implementations and flows of services such as
natural language processing powered search and chatbot
solutions to maximize revenue and customer value
• Analyze usage of travel services such as destination
content at different steps of the customer journey to
understand and improve value and benefits
• Assess services updates and feature releases to determine
impact on services that are already offered to travelers,
and work with product teams to implement product
changes when required and enhancements where possible
• Lead the functional evaluation and negotiation with
potential new vendors to help procure industry leading
services that help to achieve traveler experience vision
within budgeted rates
• Optimize return on investment on travel services by
regularly reviewing service usage and proposing
adjustments to contracted terms
• Conduct customer feedback and NPS surveys to
understand customer sentiment and define future state
expectations

Be part of an extraordinary story


Your skills. Your imagination. Your ambition. Here, there
are no boundaries to your potential and the impact you can
make. You’ll find infinite opportunities to grow and work on
the biggest, most rewarding challenges that will build your
skills and experience. You have the chance to be a part of
our future, and build the life you want while being part of
an international community.
Our best is here and still to come. To us, impossible is only
a challenge. Join us as we dare to achieve what’s never
been done before.
Together, everything is possible.

Qualifications
About You
We are looking for a passionate and experienced
professional to join the Digital Commerce & Service
Experiences Team
• Bachelor’s Degree is essential
• 6+ years of job-related experience
• In depth understanding of airline reservations & operations
systems
• Good understanding of digital services, experience working
with open APIs to build products
• Experience in working with external vendors to manage
relationship and maximize contract value
• Previous experience in managing digital products or
services preferably in the travel or mobility industry
• Ability to drive and motivate peers across different
departments to realize digital vision

About Qatar Airways Group


Our story started with four aircraft. Today, we deliver
excellence across 12 different businesses coming together
as one. We’ve grown fast, broken records and set trends
that others follow. We don’t slow down by the fear of
failure. Instead, we dare to achieve what’s never been
done before.
So whether you’re creating a unique experience for our
customers or innovating behind the scenes, every person
contributes to our proud story. A story of spectacular
growth and determination. Now is the time to bring your
best ideas and passion to a place where your ambition will
know no boundaries and be part of a truly global
community.

Admin
Admin

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