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Cyber Security (Pragati Engineering College )

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A REPORT ON VIRTUAL INTERNSHIP FACILIATED BY THE AICTE

PROCESS MINING
Submitted in partial fulfillment of the requirements for the award of the degree of

BACHELOR OF TECHNOLOGY
IN
CIVIL ENGINEERING

By

NALLA SRISATYA 22A35A0101

MALLESWARI

Under the guidance of

MR.B.HARISH
Assistant Professor in
Department of Civil

DEPARTMENT CIVIL ENGINEERING

PRAGATI ENGINEERING COLLEGE

(Approved by AICTE, Permanently Affiliated to JNTUK, KAKINADA & Accredited by NBA)

1-378, A.D.B. Road, Surampalem, Near Peddapuram-533437

2022-2025

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DEPARTMENT OF CIVIL ENGINEERING

PRAGATI ENGINEERING COLLEGE

(AUTONOMOUS)

(Approved by AICTE, Permanently Affiliated to JNTUK, Kakinada &

Accredited by NACC) 1-378, A.D.B. Road, Surampalem, E.G. Dist.,A.P,
Pin – 533437

CERTIFICATE

This is to certify that the report entitled “PROCESS MINING”, that is

being submitted by
NALLA SRISATYA MALLESWARI of 3Year I Semester bearing
22A35A0101, in partial fulfilment for the award of the Degree of
Bachelor of Technology in CIVIL Engineering of Pragati Engineering
College, is a record of bonafide work carried out by her

Supervisor Head of the Department

Mr. B.HARISH DR.K.SAROJA RANI M.TECH,

Asst. Professor PH.D PROFESSOR & HOD

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Student’s Declaration

I, a student of Program, Reg.

No. of the Department of College do hereby declare that

I have completed the mandatory internship from to

in (Name of the intern organization) under the Faculty

Guideship of

(Name of the Faculty Guide), Department of

, (Name of the
College)

(Signature and Date)

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Official Certification

This is to certify that (Name of the student)

Reg. No. has completed his/her Internship in

(Name of the Intern Organization) on

(Title of the Internship) under my supervision as a part of partial fulfillment of the
requirement for the Degree of in the Department of
(Name of the College).

This is accepted for evaluation.

(Signatory with Date and Seal)

Endorsements

Faculty Guide

Head of the Department

Principal

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Certificate from Intern Organization

This is to certify that (Name of the intern) Reg.

No of (Name of the College) underwent

internship in (Name of the Intern Organization) from

to

The overall performance of the intern during his/her internship is found to be

(Satisfactory/Not Satisfactory).

Authorized Signatory with Date and Seal

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An Internship Report on
(Title of the Internship)

Submitted in accordance with the requirement for the degree of

Under the Faculty Guideship of

(Name of the Faculty Guide)

Department of

(Name of the College)

Submitted by:

(Name of the Student)

Reg.No:

Department of

(Name of the College)

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ACKNOWLEDGEMENT

It gives me an immense pleasure to express a deep sense of

gratitude to my guide Mr.B.HARISH, Assistant Professor, Department
of CIVIL Engineering because of he whole
hearted and in valuable guidance throughout the report. Without he
sustained and sincere effort, this report would not have taken this
shape. he encouraged and helped me to overcome various difficulties
that I have faced at various stages of my report.
I also extend my gratitude to the Department of CIVIL Engineering,
for their valuable guidance and support on completion of this
internship report.

I would like to sincerely thank Dr.K.SAROJA RANI MAM,HOD, CIVIL

Engineering, for providing all the necessary facilities that led to the
successful completion of my report.

I would like to take this opportunity to thank our beloved Principal

Dr. K. Satyanarayana sir and Vice Principal Dr. G. Naresh sir for
providing a great support to me in completing project and for given
an opportunity of doing the internship report.

Finally, I would like to thank all my friends and family members for
their continuous help and encouragement.

NALLA SRISATYA MALLESWARI

22A35A0101
CIVIL
DATE:-23/07/2023

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ABSTRACT

Celonis is an American-German data processing

company that offers software as a service (SaaS)
to improve business processes. It is
headquartered in Munich, Germany, and New
York, United States.

With a vision to create an industry ready

workforce who will eventually become leaders in
emerging technologies, EduSkills & AICTE
launches Virtual Internship program on Process
Mining, supported by Celonis. The Global Process
Mining Software Market size is expected to reach
$3. 5 billion by 2026, rising at a market growth of
39. 9% CAGR during the forecast period. Celonis is
the global leader.

With a vision to create an industry ready

workforce who will eventually become leaders in
emerging technologies, EduSkills & AICTE
launches Virtual Internship program on Process
Mining, supported by Celonis. The Global Process
Mining Software Market size is expected to reach
$3. 5 billion by 2026, rising at a market growth of
39. 9% CAGR during the forecast period. Celonis is
the global leader.

This 2 months Internship program allows eligible

students to Celonis Academy Portal and will be
given Process Mining Fundamentals & Experts
Course access.

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TABLE OF CONTENTS

ACKNOWLEDGEMENT

ABSTRACT

LIST OF ABBREVIATIONS

A. INTRODUCTION TO PROCESS MINING

Introduction
Benefits of Process Mining

B. PROCESS MINING FUNDAMENTALS FOR STUDENTS

01.Introduction to proces Mining

02.Review and Interpret Analysis
Use the Variant Explorer
Use the Process Explorer
Use Charts and Tables, Review KPIS
03.Build Analyses - Basics
04.Case Study - Pizzeria Mamma Mia celonis
05.Identify and Realize Execution Gaps

C. Execution Management Consulting Program for Student

EMS, building analyses and framing business valueThe Data

Path to Success

Introduction to EMS Platform Technologies

Process Mining vs Task Mining

Data Privacy and Summary

Task Mining Use Cases

Workforce Productivity

Architecture Overview

Introduction to Action Flows

Trigger Modules, Select Tools

Establishing Connections & Agents

D.Conclusion
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Process Mining

Introduction To Process Mining

What is Process Mining?

Process mining is defined as an analytical discipline for discovering,
monitoring, and improving business processes as they actually are-
not as you think they might be.

Benefits of Process Mining:

Objective, fact-based insights:
It offers objective, fact-based insights, derived from actual data, to
help you audit, analyze, and improve your existing business
processes.

Faster, cheaper, and more accurate:

It is faster, cheaper, and more accurate than lengthy and often
subjective process mapping workshops.

No rip-and-replace needed:
Process mining works on top of your existing systems, helping you
to leverage your existing technology investments. There is no rip-
and-replace involved.

Process Mining: From academia to the business world

Beyond definitions of process mining, it’s important to note that the
technology has gone from the province of academia and research papers a
decade ago to one of the most important technologies in business.

Process mining is the technology at the heart of the Celonis Execution

Management System, enabling users to fully understand how their core
business processes run and find the inefficiencies getting in the way of
performance, before taking intelligent, automated action to remove process
gaps.

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Process Mining

Process Mining Fundamentals for Students

The track "Process Mining Fundamentals for Students" gives

you encompassing insights into both the theoretical and
applied foundations around Process Mining.

01. Introduction to Process Mining

The course "Introduction to Process Mining" gives you encompassing
insights into both the theoretical and applied foundations around Process
Mining.

02. Review and Interpret Analyses

The Review and Interpret Analyses training track is designed for data and
business analysts, process experts, and process improvement specialists.
Keep in mind, this track is focused mainly on product know-how and less
so on business acumen. If you'd like to complement your own experience
in strategically identifying and prioritizing process inefficiencies, and
planning for and implementing improvement measures, then we
recommend you take a look at the Deliver Business Value with Celonis
training track after completing this one.

Use the Variant Explorer

As the name implies, using the Variant Explorer, you can discover all the
process variants—that is all the different ways the process flows in your
organization. The Variant Explorer is one of the Analysis tools to help you
take an "exploratory" approach to find out how your process is
performing.
interpret what you see when reviewing a single variant in the Variant
Explorer.
efficiently compare multiple variants, even non-adjacent variants, to
see how they're similar or different.
switch the KPI (Key Performance Indicator) displayed on activities and
on connection lines to get different perspectives on how the process is
performing.
focus the analysis by limiting it to certain activities and connections, or
on the reverse, by excluding them.

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Process Mining

Use the Process Explorer

Process Explorer is another analysis tool to use when taking an
exploratory approach. It's especially useful for quickly revealing activities
beyond the most common ones. It also allows you to narrow your focus on
a single activity, for example, an undesired activity, to see which activities
cases typically come from and which activities they're going to.

interpret the variation in the case of frequency numbers noted on

activities and connection lines.
get a transparent perspective on the flow of activities into and out of a
single activity by reviewing where cases are coming from and where
they're going.
control the activity and connection coverage beyond the initial ones to
quickly surface potentially undesired activities and connections.
filter on activities and connections and switch the KPI displayed in a
similar fashion as in the Variant Explorer.

Use Charts and Tables, Review KPIs

What are Analysis Charts and Tables?
A dimension is a category of attributes; for example, the dimension
"customer name" is a category for individual customer names. Other
examples of dimensions, depending on the nature of the process, can
include vendor name, sales organization, region, and material group.
Key Performance Indicators (KPIs) are used to calculate and add
aggregated values; for example, case count, order value, invoice value,
throughput time, and automation rate.
What are Single KPIs? KPIs may also appear as standalone numbers as
seen below with the On-Time Delivery and Net Promoter Score (NPS)
examples; we call these analysis components "Single KPIs.", Single KPIs
are also included in overview dashboards
Charts and tables are critical components of analyses. They help us
understand the process and are the go-to tools to drill down on the
root causes of process inefficiencies.
In charts, you can select one or more of the displayed timeframes to
narrow the scope of the analysis.

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Process Mining

03. Build Analyses - Basics

In this track we learn about:
Create a Package and the Analysis Asset.
Add the Variant and Process Explorers to make the process and all its
activities transparent.
Describe the relationship between data tables and dimensions and
KPIs.
Configure tables and charts with dimensions and KPIs so that users can
drill down into the analysis.
Configure single KPIs such as the number with a KPI to give users quick
snapshots of the health of the process.
Add Dropdowns and configure them with dimensions, and add Date
Pickers to allow users to restrict the analysis to their desired time
period.
Use the Visual Editor to customize Standard Process KPIs and even
build KPIs from scratch using the visual formula builder.
Add the Conformance checker sheet to the analysis and even add
custom KPIs to it.

Wrap-up: Build Analyses – Basics

You'll build analyses in Studio and users will view the published
analyses in Apps.
As soon as you’ve created the analysis asset, you’ll see the options to
build the first analysis sheet. You can select one of the out-of-the-box
components such as the full-screen "Process Explorer" or the
"Conformance" sheet or create your own combination of components
on a sheet ("New Sheet" option).
Anytime you add a table or chart to the analysis, you'll need to select
the dimension(s) and KPI(s)
Celonis Analysis includes four types of single KPI components. The
most common use cases for the single KPI component include the case
count and net value. For both, you would use the Number KPI.
Standard Process KPIs are generic KPIs that apply across any process
you analyze. They are accessible in all Celonis Analyses, regardless of
process, in the KPIs selection window.

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Process Mining

04. Case Study - Pizzeria Mamma Mia

We are looking at the digitization journey of the Pizzeria Mamma Mia from
the perspective of Giovanni, the owner of the business, and Martin, his
Junior Manager.

The focus will be on the Order-to-Cash process which is the core process
of the Munich-based business. The journey starts with the digitization of
all process steps, continues with the discovery of inefficiencies and
bottlenecks, and closes with recommendations for short-term
enhancements as well as for sustaining the business's success.

Order-To-Cash refers to the business process of receiving and processing

customer orders.

The Pizzeria's Order-to-Cash Process:

Building the Analysis:

In order to create valuable insights from the data that Martin has
gathered, we need to visualize them in form of an analysis
As an analyst, it is important to create well-structured analyses that can
be easily interpreted by the viewers. Usually, one analysis refers to a
specific use case, e.g. process overview, analysis of rework activities or
automation.

Add Analysis Components.

In order to create valuable insights from the data that Martin has
gathered, we need to visualize them in form of an analysis
As an analyst, it is important to create well-structured analyses that can
be easily interpreted by the viewers. Usually, one analysis refers to a
specific use case, e.g., process overview, analysis of rework activities or
automation.

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Process Mining

Celonis has five different categories of components.

Process Components: Start by adding process components. Visualize

your activities and the way the processes flow through a Process
Explorer and a Variant Explorer.
Single KPI Components: In the next step, add single KPIs in the header.
Track your process according to a single KPI like #of pizza orders,
customer satisfaction, etc.
Charts and Tables: Plot, group, segment and arrange the additional
data (like customer and case information) in form of an OLAP Table,
Scatter Plot, Pivot Table, World map, Boxplot, etc. This helps you to
bring your process into context. If your first sheet gets too packed, you
can add another sheet by clicking the (+) at the bottom bar next to
your first sheet.
Selection Components: Put in selection components to make your
charts and tables user-friendlier.
Design Components: Create design elements for your analysis to get a
better structure and more appealing design.

Business Success
From insights to value
After analyzing and interpreting the order process of the Pizzeria Mamma,
we should evaluate the impact of our findings on business success! How
can process optimization affect the pizzeria's business success?
First of all the elimination of bottlenecks can lead to positive outcomes in
areas such as process efficiency, speed, and quality. These in turn lead to
the improvement of high-level key performance indicators such as sales
numbers, costs, and customer satisfaction.

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Process Mining

05. Identify and Realize Execution Gaps

Business value is an important aspect of every Celonis Journey. Which is
why we have a tried and tested formula for delivering it: we call it the Path
to Value.
Celonis helps companies reveal and fix inefficiencies so they can perform
at levels they never thought possible. Opportunities to fix an inefficiency
or otherwise improve a process are called value opportunities. You may
also see them referred to as improvement opportunities and, in the past,
as execution gaps. Celonis delivers value by helping companies address or
“close” these value opportunities by improving how a process runs. The
Path to Value breaks down that process of identifying and addressing
value opportunities into a detailed methodology framework to help you
achieve that maximum performance.
The Path to Value
The Path to Value is our go-to plan for delivering value in any process, in
any company.
It runs through three key phases called “Frame”, “Realize”, and “Sustain”.
In the first phase, “Frame value”, you discover value opportunities and
investigate them to see which ones are worth pursuing. You then move on
to close these opportunities in the “Realize value” phase. Finally, in the
“Sustain value” phase, you monitor the opportunities you’ve tackled to
ensure they deliver your desired results on a continuous basis. Let’s have
a closer look at each of the three phases.

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Process Mining

Frame Value:
Framing value is the first phase in the Path to Value. The 5 key steps of
framing value:
Identifying value opportunities
Qualifying value opportunities
Analyzing the root causes behind the value opportunities
Quantifying the potential value of addressing your value opportunities
Prioritizing which value opportunities to pursue.

Realize Value: Execute Improvement Actions

Realizing Value is the second phase of the Path to Value and consists of
four key elements:
Executing improvement actions
Effective change management
Establishing and scaling a Center of Excellence or other governance
models
Targeted user enablement
The last three elements realize the value in an indirect but critical manner
by scaling the adoption of Celonis throughout the organization.

Sustain Value
There are two key metrics to track when it comes to successfully
sustaining value: Realized Value and Return on Investment or ROI. Let’s
explore them in detail.
Realized Value is about measuring the relevant key performance
indicators (KPIs) to see whether you hit the target values. These KPIs could
be metrics such as Days Payable Outstanding, Days Sales Outstanding,
order cycle time, manual activities, or working capital - it really depends
on what execution gaps you’re targeting.
The second metric, Return on Investment (ROI), is closely related to the
Realized Value metric but it focuses on profitability and compares the
monetary gain of an investment to the costs. These investment gains
could be factors such as cost savings and revenue growth. The ROI
calculation essentially quantifies the Realized Value metric in financial
terms, translating it to a bottom-line impact.

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Process Mining

Execution Management Consulting Program for Students

Celonis EMS, building analyses and framing business value.

The objective of the course:
Build up on previous knowledge about Process Mining
Apply Celonis skills in a real-world problem-based project
Integrate and load data into Celonis
Use Celonis Studio and Action Flows
Pitch business findings

Request & Ingest Flat Files to the EMS

The Data Path to Success
Getting data into the EMS - or data integration -is the first step into
analysis building and value creation. Here’s the layout of the data
integration terrain:

The Celonis EMS can integrate a plethora of data to analyze how your
processes really run. The type of data you have will determine what
connection method to use. There are three types of data connection
models:
On-premise system connection (E.g, SAP, Oracle, IBM)
Cloud-based system connection (E.g, Salesforce, G-suite, Oracle)
User interaction (E.g, Flat file uploads such as Excel sheets)

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Process Mining

Introduction to EMS Platform Technologies

Task Mining Basics Objective:
Differentiate Task Mining and Process Mining
Understand how Task Mining works and when to use it
Set up, configure, and use Task Mining for different use cases

Process Mining vs Task Mining:

Task Mining & Desktop Data

Task Mining collects and analyzes the user desktop data and gives you a
fuller picture of how a business executes—not just process-wise, but
people-wise, too.
Desktop data is everything your people do on their computer in between
the steps recorded by transactional systems. Things like filling in the PO,
checking the amounts are correct, matching receipts to invoices, or
spending ten minutes on LinkedIn. These steps are typically not saved in
your transactional systems.
Data Privacy
Celonis Task Mining is designed with a focus on data protection principles.
These principles and Task Mining capabilities highlighted below are largely
based on the EU General Data Protection Regulation (GDPR). Keep in mind,
you can of course adjust Task Mining's capabilities to any other data
regulation.

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Process Mining

Data Privacy Summary

In sum, Celonis has implemented multiple safeguards which provide
maximum control and flexibility. Here are the top points you should be
aware of:
Users can provide and retract consent at any time. This is done using a
prompt screen after installation initially which users can later recall
and change. You can adjust this prompt screen to your needs.
Users have transparency and can pause Task Mining at any time. Users
can see when Task Mining is running and pause it to e.g. be sure that it
is not capturing for a certain time.
You decide what data you collect through a granular configuration of
the Task Mining Clients.
You decide what data is pseudonymized and at what stage this
happens, either through the Task Mining configuration and/or at
upload to the EMS.
You can define deletion routines to erase the data according to your
needs.
Celonis is dedicated to IT security at all levels of its organization and
products.

Task Mining Use Cases

Here are the two most common use cases for Task Mining and a brief
description for each.
Workforce Productivity gives you an overview of how much time your
team spends in which applications. With it, you:
Get visibility on how your teams work to improve overall productivity
Get quantified insights on how applications are actually used and
identify best practices
Discover automation candidates and training needs

In Task Documentation use case, you automate the creation of

documentation using Task Mining. Documentation such as:
Standard Operating Procedures (SOPs),
Process Definition Documents (PDDs),
or Level 4/5 documentation
serve as the basis for training, sharing best practices, automation
initiatives, and other improvement opportunities.

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Process Mining

Architecture Overview
Task Mining Client is essential in capturing Desktop data and sending it to
the EMS for further processing.
1. Configuration & Status: The Task Mining Client periodically checks the
central configuration stored in the EMS Task Mining Service. This
configuration determines many factors such as which applications you
track, filters you apply, pseudonymization, whether screenshots are
captured, and so on.
2. Events: The Task Mining Client sends all captured events—as per the
configuration—to Data Integration. This is done via an HTTPS Post API
call.
3. Screenshots: Depending on your configuration, you may or may not
have the Task Mining Client capture screenshots of actions. If yes, then
these are sent to the EMS' Image Storage via API.
4. Access Controls: Access to the data pushed to the EMS along with the
relevant Services (Task Mining and Data Integration) is restricted by
the permissions you put in place in Admin & Settings and at object
levels within these Services.

Introduction to Action Flows

The Celonis Execution Management System (EMS) provides a suite of tools
to sense inefficiencies and automatically act upon them.
Action Flows in the Celonis Studio allow you to automate your business
processes. They are typically used in Execution Apps along with
Knowledge Models, Views, and Analyses. You might also want to use them
as a standalone asset though! It depends on you.

Action Flows enrich the EMS platform by providing out-of-the-box

integrations and intelligent automation to trigger actions in numerous
operational systems like SAP, Oracle, and ServiceNow. Leverage a drag &
drop builder to add any application to your automated workflows… and to
automate any process of any complexity.

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Process Mining

Trigger modules
Action Flow was executed each time a new email is received. In other
words, the module "Receive emails" triggers the Action Flow to run
accordingly. This is why we also refer to these types of modules as trigger
modules.

Instant Triggers: If your cellphone is somewhere close to you and you have
notifications enabled, have a wee look at the home screen (no, don't open
your new messages now, please!).

If you glimpse a push notification now, you already get the idea of "instant
triggers" in Action Flows. You can automatically run an Action Flow o
based on notifications of a particular application.

Polling Triggers: The counterpart of "instant triggers" are "polling triggers".

Do you remember when you were a child and were going somewhere with
your family? Each time you asked the mandatory question "Are we there
yet?", you basically sent a "polling trigger" to everyone traveling with you.

In more technical terms: polling triggers regularly check a given service to

see if there has been a change since the previous run.

A very typical example of a polling trigger is a "Microsoft 365 Excel - watch

worksheet rows" module. Consider a Microsoft Excel document that you
continuously add new rows to whenever a new sales order is received.
An Action Flow that uses this trigger module at the beginning of its
execution flow recognizes and processes every row that has been added
to the Excel worksheet after the previous Action Flow run.

Select Tools:
In Action Flows, tools serve a very similar purpose. For example, you might
want to repeat a certain Action module before moving on to the next
module. Or maybe during the Action Flow, a break of several minutes is
necessary between two modules, e.g., for performance reasons. Also, the
previously introduced Aggregators and Iterators are actually better
described as tools rather than the more general term 'module'.

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Process Mining

Establish Connections & Agents

Establish Connections:
In order to allow your Action Flows access to particular applications, you
need user connections. Setting up connections in the Studio is easy.
Think of it as a pop-up, prompting you to log in to the application you
would like to connect to. All connections are personal user connections.
This means that only you can view and delete the connections you
created. You can maintain all your connections on the global page
“Connections”.

Establish Agents (on-prem only)

The Celonis Agent is installed in the customer’s server environment and
provides a secure way for Celonis to selectively access customer-
authorized on-premises apps without opening ports in the corporate
firewall. It only requires one Celonis Agent to connect to an arbitrary
number of on-prem systems located in the same network.

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Process Mining

Conclusion

Process mining aims to extract information from event logs, which are
recorded from running business processes. Process mining project may go
through multiple phases in which different process mining technique are
used: process discovery, conformance checking and model enhancement, to
all of which we contributed concepts and techniques. Process mining is the
equivalent of a GPS system, then this paper is only a large-scale map for
AIS researchers into a methodology whose promise has prompted an
ambitious research agenda in other academic disciplines, as well as in
industry.

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