MAY

CMS Wellness News 2024

ICS IN
TOP ISSUE May Is Mental Health
THIS Awareness Month
May is Mental Health Awareness Month and

e n ta l Health th since its inception in 1949, it has been a

M
e n e s s Mon cornerstone of addressing the challenges faced
Awa r by millions of Americans living with mental
lu e o f EAP’s rom health conditions. By dedicating an entire
Va
t to E xpect f month to mental health awareness, we can
Wha k s EAP break down barriers and encourage open
r O a eing
Dee W ellb conversations about mental wellbeing.
te
Naviga Update This month serves as a platform to educate the
Platform public about the prevalence of mental health
conditions, the importance of seeking help,
and the available resources for support. It also
helps to reduce the stigma surrounding mental
health, allowing individuals to feel more
If you need help immediately, call comfortable seeking support without fear of
911 or go directly to your closest judgment. By promoting mental health
emergency room. You can also call or awareness, we can create a society that
text 988 or visit 988lifeline.org to talk prioritizes mental wellbeing, supports those in
with a crisis counselor. need, and fosters a more compassionate and
understanding community for all.

TIPS TO HELP YOUR MENTAL HEALTH

Release: Connect with a trusted friend and share what you are
feeling. Be open and honest, ask for what you need, and be clear
about what is not helpful in terms of support. Talking through
emotions can help defuse them.
Rest: Sleep helps your body recover from the demands of daily
life. If you are struggling to get good sleep, ask your doctor for
guidance on self-care or sleep aid options.
Write: Poetry, freestyle writing, or journaling are all effective ways
to express and sort through uncomfortable or confusing
emotions.
Reprioritize: When life feels heavy, you may need to reprioritize
your time based on your energy levels. Focusing on what’s most
important can help reduce feelings of overwhelm.
Take Action: If self-care has not helped, call your doctor or
therapist, and schedule an appointment to discuss your concerns
and symptoms.
 VALUE OF EMPLOYEE
ASSISTANCE PROGRAMS
WHAT IS AN EMPLOYEE ASSISTANCE PROGRAM?
An Employee Assistance Program (EAP) is a workplace benefit
that provides confidential and professional support to employees
and their families that are facing personal and/or work-related
challenges. The value of an EAP lies in its ability to enhance
employee wellbeing, improve productivity, and contribute to a
positive work environment.

BELOW ARE SOME KEY BENEFITS AND VALUES OF AN EAP:

Confidential Support. EAPs offer employees a safe and confidential space to discuss
personal issues, such as mental health concerns, relationship problems, substance abuse,
financial difficulties, or stress-related issues. This confidentiality encourages employees to
seek help without fear of judgment or negative consequences.
Improved Mental Health. Often, you may have access to mental health professionals who
can offer counseling, therapy, or referrals to specialized services. By addressing mental
health concerns, you may experience improved wellbeing, reduced stress, and increased
resilience, leading to higher job satisfaction and productivity.
Increased Productivity. When you are dealing with personal issues, it can impact your
ability to focus and perform at your best. EAPs can help you manage these challenges
allowing you to regain focus, reduce absenteeism, and increase productivity.
Enhanced Work-Life Balance. You can find a healthy work-life balance when utilizing an
EAP by using the offered resources and guidance on time management, stress reduction,
and coping strategies. This support helps you manage your personal and professional
responsibilities more effectively.
Conflict Resolution. Mediation and conflict resolution services are often available to help
you navigate workplace conflicts or difficult relationships. By addressing these issues early
on, EAPs can prevent conflicts from escalating and negatively impacting team dynamics
and productivity.
Support During Critical Incidents. EAPs can play a crucial role in providing support and
counseling during critical incidents such as accidents, natural disasters, or traumatic
events. This immediate support helps you cope with the emotional impact and facilitates
your recovery process.
The value of an EAP lies in its ability to support you in overcoming personal challenges,
improving mental health, and creating a positive work environment. By investing in
employee well-being, organizations can foster a more engaged and productive workforce.
DEER OAKS EAP
The Deer Oaks Employee Assistance Program (EAP) is a free service provided for you,
your dependents, and household members by CMS. This program offers a wide variety
of counseling, referral, and consultation services, which are all designed to assist you
and your family in resolving work and life issues in order to live happier, healthier, more
balanced lives. These services are completely confidential and can be easily accessed
24/7, offering you around-the-clock assistance for all of life’s challenges.

WHAT TO EXPECT FROM YOUR EAP

How Can I Access Services? By calling What Does it Cost? There is no charge to
(833) 322-1932, by downloading the you or your household members to access
iConnectYou app to your phone, or by the EAP. This benefit is paid for by CMS.
visiting www.deeroakseap.com.
How Do I Get Started? Click here to get
Who Do I Speak With? All calls into the started and enter the username and
EAP are answered by Master’s level password below.
counselors who will conduct intake to Username: cmsk12
gather demographic information and to Password: cmsk12
understand the challenges that prompted
you to call the EAP. If a clinical referral is You can also email eap@deeroaks.com.
needed, the intake counselor will conduct a
telephonic clinical assessment during the
call.
What Happens After I Complete the
Intake Call? The EAP team will search for a
local affiliate counselor that has appropriate Addi
t
availability for your case. Once you receive Avaiilonal Reso
the referral, you will need to call the able urces
referred counselor directly to schedule an
Ame
rican
Psych
T o You
Asso ologi
appointment. ciati on c al
Anxie
ty an
Is It Really Confidential? Yes! All Asso d De
ciatio pre
information, assessments, and referrals Depr n of A ssion
essio meric
through the EAP are held highly Allian n and a
ce (D Bipol
confidential and protected by the HIPAA Ment BSA) a r Supp
al He ort
Privacy Rule. The EAP will not release Natio a lth Qu
information to anyone, including your nal A iz
Illnes llianc
employer or family member, without your s (NA e of Men
Natio MI) tal
written consent. nal In
Healt stitut
h (NI e of M
MH) ental
NAVIGATE WELLBEING
PLATFORM UPDATE
Navigate recently implemented a new Multi-Factor Authentication (MFA) security
update that adds an extra layer of protection to your account by requiring a second
form of authentication in addition to your password.

WHAT YOU NEED TO KNOW

When is the Multi-Factor Authentication (MFA) being implemented? Effective

immediately (this change occurred on Thursday, April 18, 2024 from 3:00-5:00pm CT)

How does MFA work? After entering your username and password on the Navigate
portal, you will be prompted to verify your identity using a unique code generated by
an authenticator app.

What do you need to do to enable MFA? Instructions are available on the portal after
you log in. You can also use the instructions on the Navigate MFA Guide. You will need
to use a desktop or laptop and a smartphone device to enable MFA.

What if my organization already does MFA internally? Navigate’s MFA must still be
done. However, you can use the same authentication app that you already use internally
to complete the MFA.

Can I enable MFA using the Navigate App? No, you must log in using a web browser
on a desktop or laptop. Once MFA has been enabled, you can return to the Navigate
app to login to continue using the app. On the Navigate app, you will enter your
username and password first, then be required to enter the MFA code. This code comes
from your authentication app of choice. The mobile log in codes from the Navigate
website can be used if you have SSO and do not have a username and password for the
Navigate app.

What happens if I get locked out? A user is locked out after 5 unsuccessful attempts at
using the MFA code. Contact Navigate Customer Service.

It is understood that this change may require some adjustment, but Navigate believes
it's a necessary step to safeguard your account and personal information. If you have
any questions or concerns, please don't hesitate to reach out to the Navigate Customer
Service Team at 888-282-0822 or by emailing info@navigatewell.com.