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The document discusses several common causes of conflict within organizations, including unmet expectations, unreasonable or unclear policies, interdependent tasks with misaligned deadlines, organizational complexity, incompatible personalities, unresolved conflict, unclear job boundaries, limited resources, time pressures, and decision-making processes. Some key strategies mentioned to avoid conflicts include open communication, maintaining transparency, being respectful, avoiding gossip, owning responsibilities, finding impartial solutions, and keeping personal issues separate from work.

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Phill Alaright Otiende
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36 views2 pages

Ec 1

The document discusses several common causes of conflict within organizations, including unmet expectations, unreasonable or unclear policies, interdependent tasks with misaligned deadlines, organizational complexity, incompatible personalities, unresolved conflict, unclear job boundaries, limited resources, time pressures, and decision-making processes. Some key strategies mentioned to avoid conflicts include open communication, maintaining transparency, being respectful, avoiding gossip, owning responsibilities, finding impartial solutions, and keeping personal issues separate from work.

Uploaded by

Phill Alaright Otiende
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
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Causes Of Conflict Within An Organisation

Unmet expectations When expectations are created and not realized, a great deal of negativity can result. Unfulfilled promises to customers, smaller than expected salary increases after a great deal of voluntary overtime, resources allocated to a different department without explanation Unreasonable or unclear policies These can cause much argument, confusion and wasted resources. When rules and standards are also inequitably applied eg one set for management and another for the workers, the credibility of management regarding its value system can be significantly undermined. Interdependent tasks Wherever the input to one process is dependent on the output from another before the finished product is complete, the potential for conflict is high. Every organisation is familiar with the stress surrounding the closing of the books at year-end, which depends on correct and final information from various departments. Each of these departments has its own priorities, and is not particularly concerned or even aware of someone elses deadlines. Organisational complexity The larger, more distributed and complex an organisation is, the more onerous it is to communicate effectively to all parties, as it becomes difficult to reach exactly the right person. In addition, group loyalties can become strong and territorial, with intrusion by another group often being viewed with hostility. Much time and energy is wasted in resolving this kind of dysfunctional conflict. Incompatible personalities Conflict is inherent with incompatible personalities, and where value systems encourage stereotype perceptions. Changing management styles over the years from paternalistic, hierarchic control to participative, interactive and innovative management have also tended to create discord amongst senior managers who resist change, and their more junior counterparts and workers who sense this resistance. This is particularly destructive where one party has the power to impose his will over another. Unresolved conflict Where conflict is allowed to continue unchecked, the focus on core business is replaced by a negative concentration on personalities and the grapevine of rumour flourishes. Unclear job boundaries These result in employee confusion and criticism of one another, as well as management, and are extremely counterproductive. Responsibility for tasks is abrogated and it becomes virtually impossible to determine accountability. Limited resources Competition for limited resources is also a factor for conflict. The classic example here is the normal budgetary requirements that usually exceed available funds. This is probably the most prevalent and familiar source of conflict in all organisations. Deadlines or time pressures Under conditions of ureasonable deadlines or extreme time pressures, staff become understandably stressed and irritable, and give way naturally to expressing anger. Reluctance on their part to discuss the situation openly with management for fear of being thought incompetent or subversive makes this a difficult issue to deal with. Decision-making Decisions which are made either by consensus or collectively are seldom reached without at least one dissenting voice, lengthy deliberation and reluctant compromise. A well-known example is wage negotiations with trade unions. The delay in making decions also leads to uncertainty and dissatisfaction.

Phill Alaright For Entrepreneurship and Communication

Strategies On How To Avoid Conflicts Within an Enterprise


Never leave any problem unattended as a small problem can eventually become a major reason to worry later on Communication also plays a very important role in avoiding conflicts at work places. Develop the habit of using planners to avoid forgetting important dates and tasks. Never carry your problems to work as it never allows you to concentrate in your work Be a good and a patient listener: Never jump with your question in between any presentation or seminar, as it seriously offends the speaker and results in displeasure. Wait for your turn to speak. Dont poke your nose into others conversation. Never interfere in each others work. Let your colleagues have some space. Always listen to the other person as well and then decide what is right and wrong. Dont always depend on verbal communication at workplace: Professionals must communicate through emails as it is more reliable and transparent. Make sure the e-mail is marked to all the related members so that everyone is on the same lines and get a common picture. Take care of your mail body, style and font. Be transparent in your communication. Never communicate with individuals separately as people feel left out and start fighting with each other. Business Communication must be on an open forum inviting all the participants. Professionals must develop the habit of using planners, organizers and desk calendars at work: You cannot remember each and every thing, so it is always advisable to jot down the points to avoid forgetting important things. Encircle the dates on the desktop calendar when you have to submit an important report to your boss or have to go for a meeting and place it right in front of you. It would prevent unnecessary stress and conflicts. Never attend any meeting without a pen and a paper. It will bother you later on. The pitch and the tone have to be taken great care of: Dont be too low as others will not be able to understand you properly. Never ever shout or be rude to your colleagues. Shouting solves no problems and it seriously goes against you. Soften your pitch but be convincing. Professionals must take care of their accent, correct pronunciation, punctuations, pauses etc to make the speech impressive and for others to listen attentively . Adopt a positive attitude: Dont always find faults in the other person and assume that he is always wrong. Listen to his side of the story as well and never underestimate your fellow worker. If you do not agree with the other person, dont start arguing, instead sit with him face to face, discuss and make him understand your point. He will feel glad. Leave your personal problems out before stepping in the office and always keep your personal interests on the back burner. Find reasons to be happy as negative thoughts always lead to conflicts and disagreements. You cant misbehave with your colleagues just because you are in a fowl mood. Never criticize anyone or make him feel small: If he has done anything wrong, make him realize his mistakes instead of making fun of him. Correct him, wherever he is wrong but in a polite way. He will respect you and look up to you in the future. Everyone is equal and one must respect his fellow worker to earn respect in return. Prefer the conference room, board room or any suitable place for presentations, seminars and discussions: Avoid communicating at places like workstations, cafeteria, playgrounds or other noisy places as noise acts as a hindrance and creates misunderstandings and confusions. Dont just speak for the sake of speaking. A professional must avoid blame games at work: Learn to own your responsibilities and do not always blame others for your mistakes. Never drag issues and be a little more forgiving. Dont always expect the others to come up to you and admit their mistakes. Take the initiative and be the first one to say sorry. It works and solves major conflict and also improves relations among individuals. Kill your ego at workplaces. Be impartial at work: Do not favour anyone just because he is your friend. Stand by what is right and do oppose someone who is wrong. Do not blame anyone just because you do not like him. An individual must be judged by the hard work he puts in and not by his physical appearance or relations with you. Never discuss your work and responsibilities with others and learn to keep things a little confidential: Never spread unnecessary and baseless rumors about anyone. Gossips and backbitings must be strictly avoided at work. Encourage healthy competition at work and stay away from controversies. Too much of a friendship at work is bad and must be avoided. Avoid doing personal favours at work.

Phill Alaright For Entrepreneurship and Communication

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