SAP Note

2526952 - Red Hat Enterprise Linux for SAP Solutions

Component: BC-OP-LNX-RH (Red Hat Linux), Version: 5, Released On: 02.07.2021

Symptom
You are interested in the support offerings available for SAP Products on Red Hat Enterprise Linux, including, but not limited
to, SAP Business Applications, SAP HANA, and S/4HANA.

Other Terms
Linux, Red Hat, Red Hat Enterprise Linux, RHEL, RHEL for SAP Solutions, RHEL for SAP, EUS, Extended Update Support,
Update Services, Update Services for SAP Solutions, High Availability, Cluster, Pacemaker, Automated HANA System
Replication, Insights, Satellite, Smart Management.

Reason and Prerequisites

You are considering Red Hat Enterprise Linux as part of your SAP environment, or you are currently running it and want to
renew your subscriptions.

Solution
Red Hat and SAP deliver enhanced support for all customers who have active Red Hat Enterprise Linux for SAP Solutions
subscriptions. Through the integration between SAP and Red Hat support ticketing systems, Red Hat and SAP work together
directly on customer support requests submitted to SAP support.
Besides the support integration, built on Red Hat Enterprise Linux (RHEL), RHEL for SAP Solutions offers the following
additional components:
• SAP-specific technical components to support S/4HANA, SAP HANA, and SAP NetWeaver based Business Applications
• High Availability solutions for S/4HANA, SAP HANA, and SAP NetWeaver based Business Applications
• Smart Management for lifecycle management
• Red Hat Insights for proactive optimization
• Update Services and Extended Update Support:
◦ Update Services for SAP Solutions provides support for specific minor RHEL releases for four years from General
Availability.
◦ Extended Update Support (EUS) for minor RHEL releases that do not have Update Services for SAP Solutions, but
Extended Update Support. EUS provides support for specific minor RHEL releases for two years from General
Availability. See the RHEL Life Cycle web page for more information on EUS and Update Services for SAP
Solutions.
Below is the overview of the SAP specific technical components that are included in the respective channels of RHEL for SAP
Solutions:

RHEL for SAP Solutions

RPM/Channel RHEL for SAP Applications RHEL for SAP HANA

compat-locales-sap x

compat-sap-c++ x x

resource-agents-sap x

resource-agents-sap-hana x

resource-agents-sap-hana-scaleout x

tuned-profiles-sap x
 tuned-profiles-sap-hana x

sapconf* x

vhostmd/vm-dump-metrics x

* Deprecated for RHEL8. The replacement is RHEL System Roles for SAP.
For more information on the subscription, including supported environments, list of technical components, etc., please check
Red Hat’s knowledge base article “Overview of Red Hat Enterprise Linux for SAP Solutions subscription”, available without
user login at https://access.redhat.com/solutions/3082481
Determine the SLA for Your SAP Environment
Red Hat Enterprise Linux for SAP Solutions offers customers a “Premium” SLA with 24x7 support, and a “Standard” SLA with
8x5 support. For mission-critical production environments, “Premium” SLA is recommended. And for non-production use like
DEV and QA, we recommend matching the same support level as the hardware vendor and SAP have. For example, if a
hardware vendor requires Premium support for the hardware, even for non-production environments, we recommend having
the Premium SLA for RHEL for SAP Solutions.
See Red Hat Customer Portal for further details on Production Support Terms of Service https://access.redhat.com/support
/offerings/production/sla
How to Purchase
For new customers, or for existing customers at renewal, Red Hat Enterprise Linux for SAP Solutions can be purchased
directly from Red Hat or via Red Hat Authorized Resellers.
Transition Plan for Existing “RHEL for SAP Applications” Customers
Customers who are only running their SAP Applications can continue to renew the Red Hat Enterprise Linux for SAP
Applications SKUs. Note that only a 2-year EUS is available for the RHEL for SAP Applications Premium SLA. The only way a
customer can get the 4-year Update Services for SAP Solutions is to purchase Red Hat Enterprise Linux for SAP Solutions.
Transition Plan for Customers Running SAP Business Applications on Standard RHEL
The only way to meet the SAP runtime dependencies for the latest SAP NetWeaver products / the latest SAP kernels is through
the compat-sap-c++ package. This package is only contained in the Red Hat Enterprise Linux for SAP Applications and RHEL
for SAP Solutions repositories. To access those repositories, either a Red Hat Enterprise Linux for SAP Applications
subscription or a Red Hat Enterprise Linux for SAP Solutions subscription is required.
To switch from the standard RHEL subscription, please contact your Red Hat Account Team. At the next renewal point, the
subscription will be changed from the standard RHEL to either the RHEL for SAP Solutions subscription, or the RHEL for SAP
Applications subscription.
See SAP Note 2871484 - “SAP supported variants of Red Hat Enterprise Linux” for further details.
How to Subscribe
How to subscribe to the RHEL system for SAP child channel (s390x)?
https://access.redhat.com/solutions/1544043
How to subscribe to the SAP HANA system to the Update Services for SAP Solutions (x86_64 and ppc64le)?
https://access.redhat.com/solutions/3075991
How to subscribe to the SAP Applications system to the Update Services for SAP Solutions (x86_64 and ppc64le)?
https://access.redhat.com/solutions/3082471
Customer Benefit
Red Hat and SAP customers can benefit from the integration of the SAP and Red Hat customer support ticketing systems by
gaining a single point of contact for support issues, streamlined resolution of incidents and continued collaboration for
running SAP workloads on Red Hat Enterprise Linux. With the integration of the ticketing systems, Red Hat and SAP are able
to more easily liaise on support issue resolutions, providing enhanced support services to customers. Customers running SAP
workloads on Red Hat Enterprise Linux gain access to this integration support today as part of their Red Hat Enterprise Linux
for SAP Solutions subscriptions.
References & more information
SAP Note 1631106 - Red Hat Enterprise Linux for SAP Business Applications
SAP Note 2002167 - Red Hat Enterprise Linux 7.x: Installation and Upgrade
SAP Note 2292690 - SAP HANA DB: Recommended OS settings for RHEL 7
SAP Note 1496410 - Red Hat Enterprise Linux 6: Installation and Upgrade
SAP Note 2247020 - SAP HANA DB: Recommended OS settings for RHEL 6.7
SAP Note 2136965 - SAP HANA DB: Recommended OS settings for RHEL 6.6
SAP Note 2013638 - SAP HANA DB: Recommended OS settings for RHEL 6.5
SAP Note 1048303 - Red Hat Enterprise Linux 5.x: Installation and upgrade
SAP Note 2455582 - Linux: Running SAP applications compiled with GCC 6.x
SAP Note 2338763 - Linux: Running SAP applications compiled with GCC 5.x
SAP Note 2195019 - Linux: Using SAP kernel 748 and higher or SAPinst 749 and higher on RHEL 6, OL6 and SLES 11
SAP Note 1680045 - Release Note for Software Provisioning Manager 1.0 (recommended: SWPM 1.0 SP20)
SAP Note 2369910 - SAP Software on Linux: General Information
SAP Note 187864 - Linux: Locale Support on Linux
SAP Note 405827 - Linux: Recommended file systems
SAP Note 2772999 - Red Hat Enterprise Linux 8.x: Installation and Configuration
SAP Note 2777782 - SAP HANA DB: Recommended OS Settings for RHEL 8

Overview of Red Hat Enterprise Linux for SAP Solutions subscription

https://access.redhat.com/solutions/3082481
Red Hat Enterprise Linux Life Cycle
https://access.redhat.com/support/policy/updates/errata/
Red Hat HA solutions for SAP
https://access.redhat.com/articles/4079981

Manual Activities

This document is referenced by

SAP Note/KBA Title

3062226 SAP HANA: RHEL Settings for Fujitsu Servers

3057467 Which compat-sap-c++ package do I need for SAP on RHEL?

2378874 Install SAP Solutions on Linux on IBM Power Systems (little endian)

2871484 SAP supported variants of Red Hat Enterprise Linux

2777782 SAP HANA DB: Recommended OS Settings for RHEL 8

2002167 Red Hat Enterprise Linux 7.x: Installation and Upgrade

1496410 Red Hat Enterprise Linux 6.x: Installation and Upgrade

2292690 SAP HANA DB: Recommended OS settings for RHEL 7