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Control of Externally Provided Product or Services

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Kalyansinh Barot
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133 views3 pages

Control of Externally Provided Product or Services

Uploaded by

Kalyansinh Barot
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Here’s a draft document for Clause 8.

4 of ISO 9001:2015 tailored to your company's scenario,


addressing external provision of products and services. This document clarifies that most
materials used in your services are customer-supplied, with limited office supply purchases that
don’t affect product quality. It also outlines any necessary controls for minimal external
providers, if applicable.

---

# Clause 8.4: Control of Externally Provided Processes, Products, and Services

### 1. Purpose
This document outlines our company's approach to managing externally provided processes,
products, and services as per Clause 8.4 of ISO 9001:2015. Given our company’s role as a
service provider, where primary materials are supplied by customers, this document addresses
how we ensure that any external provision meets our operational requirements without
impacting service quality.

### 2. Scope
This procedure applies to any externally provided products and services that could impact the
quality of our services. Since our core operations rely on customer-provided materials, this
primarily includes:
- **Customer-supplied materials**: Components or parts supplied directly by customers for
quality inspection, rework, or assembly.
- **Office supplies**: Basic office materials acquired from suppliers with minimal or no impact
on product or service quality.

### 3. Definitions
- **Externally Provided Products and Services**: Items or services supplied by an external
source that could affect our service quality.
- **Customer-Supplied Products**: Items provided by customers, specifically for use in our
service activities (inspection, assembly, rework, etc.).

### 4. Policy
Our company ensures that all customer-provided materials conform to specified requirements
and that any limited office supplies do not adversely impact service quality.

### 5. Procedure
#### 5.1 Evaluation and Selection of External Providers
- **Primary Materials**: Since all primary materials used in service activities are supplied by
customers, they are not subject to traditional supplier evaluation or procurement controls. Our
quality controls focus on the inspection and handling of these materials in line with customer
requirements.
- **Office Supplies**: Basic office supplies are purchased based on cost-effectiveness, and
these items have no impact on the quality of service. Evaluation and selection are informal,
based on availability and price.

#### 5.2 Monitoring and Re-evaluation of External Providers


- **Primary Materials**: Customer-supplied materials are monitored for quality at the time of
receipt and during processing. Any issues or non-conformances with these materials are reported
directly to the customer.
- **Office Supplies**: Office supplies do not impact service quality; thus, no formal monitoring
or re-evaluation process is applied.

#### 5.3 Control of Externally Provided Products and Services

**Controls Applied Based on Impact**:


- **Customer-Supplied Products**:
- All customer-supplied materials are checked upon receipt to ensure they meet customer
requirements.
- Documentation, including inspection records and any non-conformance reports, is
maintained as required by customer agreements.
- **Office Supplies**:
- Purchased in limited quantities and treated as non-critical items with no direct effect on
service quality.

**Verification Activities**:
- Verification of quality for customer-supplied products occurs during the standard inspection
process.
- Any issues with customer-supplied materials are addressed through established customer
communication procedures.

#### 5.4 Communication with External Providers


- For customer-supplied materials, our company coordinates directly with customers to clarify
requirements, resolve any issues with materials, and ensure compliance with specifications.
- For office supplies, no additional quality requirements or specifications are communicated, as
these are incidental to the company’s core services.

#### 5.5 Documented Information


- **Customer-Supplied Products**: Records of customer-supplied materials, including inspection
records, non-conformance reports, and any applicable documentation provided by the customer,
are maintained.
- **Office Supplies**: Minimal documentation is kept for office supply purchases, as they are
incidental.

### 6. Roles and Responsibilities

- **Project Manager/Supervisor**:
- Ensures all customer-supplied materials are handled in compliance with customer
requirements and any identified quality controls.
- Manages customer communication regarding material issues and specifications.
- **Office Staff**:
- Handles procurement of office supplies as needed, ensuring minimal expenditure without
quality impact on service.

### 7. Document Control and Revision History


- This document is maintained and reviewed periodically to ensure ongoing compliance with
ISO 9001:2015 requirements and relevance to our company operations.

---

This document should satisfy the ISO 9001:2015 requirements for Clause 8.4 while aligning with
your company's operations, emphasizing customer-supplied materials, and minimizing focus on
office supply procurement. Let me know if you’d like any further customization!

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