Master Service Request Number Parent Case Number Service Request Number Case Number

M24092502635176 02635176 C24092702641701 02641701

M24092702640611 02640611 C24092702640632 02640632
M24092702640611 02640611 C24092702640612 02640612
M24092702640611 02640611 C24092702640613 02640613
M24092702640611 02640611 C24092702640614 02640614
M24092702640249 02640249 C24092702640250 02640250
M24092702640249 02640249 C24092702640251 02640251
M24092702640249 02640249 C24092702640252 02640252
M24092702641941 02641941 C24092702641942 02641942
M24093002648141 02648141 C24093002648142 02648142
M24100302657252 02657252 C24100302657253 02657253
M24100302655294 02655294 C24100302655295 02655295
M24100302653653 02653653 C24100302655851 02655851
M24100402661247 02661247 C24100402661248 02661248
M24100402661247 02661247 C24100402661249 02661249
M24100402661247 02661247 C24100402661250 02661250
M24100402658091 02658091 C24100402658092 02658092
Re-Open Flag Date/Time Opened Opened Date Date/Time Closed Closed Date
0 27/09/2024, 5:15 pm 27/09/2024
0 27/09/2024, 1:50 pm 27/09/2024
0 27/09/2024, 1:46 pm 27/09/2024
0 27/09/2024, 1:46 pm 27/09/2024
0 27/09/2024, 1:46 pm 27/09/2024
0 7/09/2024, 12:42 pm 27/09/2024
0 7/09/2024, 12:42 pm 27/09/2024
0 7/09/2024, 12:42 pm 27/09/2024
0 27/09/2024, 6:14 pm 27/09/2024
0 30/09/2024, 2:17 pm 30/09/2024
0 03/10/2024, 5:18 pm 03/10/2024
0 3/10/2024, 12:45 pm 03/10/2024
0 03/10/2024, 1:55 pm 03/10/2024
0 04/10/2024, 6:47 pm 04/10/2024
0 04/10/2024, 6:47 pm 04/10/2024
0 04/10/2024, 6:47 pm 04/10/2024
0 04/10/2024, 9:55 am 04/10/2024
Service Request Ageing Account Name Contact Person Name
8 SAROJ KUMAR SAMAL
8 Sara Armaghan
8 Sara Armaghan
8 Sara Armaghan
8 Sara Armaghan
8 Meera Meera
8 Meera Meera
8 Meera Meera
8 ARVIND ARYA
5 DHEERAJ ASHOK
2 sabana ismile
2 AVINASH PARTHAS
2 KIRTANA KIRTANA
1 ANIL KUMAR
1 ANIL KUMAR
1 ANIL KUMAR
1 GANESH NAYAK
Contact Phone Customer Alternate Phone Contact: Email
7751825596 8895204628 sarojsamal988@gmail.com
9739009071 saragokarn@gmail.com
9739009071 saragokarn@gmail.com
9739009071 saragokarn@gmail.com
9739009071 saragokarn@gmail.com
9844207709
9844207709
9844207709
9538882127 aryaarvind@yahoo.co.uk
9902442288 9669151329 dheeraj1232@gmail.com
9844782285
9845023326 noemail@noemail.com
7204287476 noemail@noemail.com
7676340497 8373937615 noemail@noemail.com
7676340497 8373937615 noemail@noemail.com
7676340497 8373937615 noemail@noemail.com
9538965607 9916066739
Account Address
Karnataka , 560073 , Bangalore
Karnataka , 560024 , Bangalore
Karnataka , 560024 , Bangalore
Karnataka , 560024 , Bangalore
Karnataka , 560024 , Bangalore
Karnataka , 560097 , Bangalore
Karnataka , 560097 , Bangalore
Karnataka , 560097 , Bangalore
ARVIND ARYA
Karnataka , 562157 , Bangalore
Karnataka , 560092 , Bangalore
Karnataka , 560032 , Bangalore
Karnataka , 560097 , Bangalore
ANIL KUMAR
ANIL KUMAR
ANIL KUMAR
Karnataka , 560094 , Bangalore
Complete Address
560073, Club House, Prestige Jindal City, Tumkur Main Road, 7th Cross Rd, Manjunatha Nagar, Bagalakunte, Bengalu
560024, Apartment no 822 tower no 8 industry lake sarasar hebbal 560024 Bangalore Karnataka IN, Bangalore, Karn
560024, Apartment no 822 tower no 8 industry lake sarasar hebbal 560024 Bangalore Karnataka IN, Bangalore, Karn
560024, Apartment no 822 tower no 8 industry lake sarasar hebbal 560024 Bangalore Karnataka IN, Bangalore, Karn
560024, Apartment no 822 tower no 8 industry lake sarasar hebbal 560024 Bangalore Karnataka IN, Bangalore, Karn
560097, 007 Vandana Nivas 2nd main Subbanna Garden Near Sambram Engineering College m s pallya Bangalore-, B
560097, 007 Vandana Nivas 2nd main Subbanna Garden Near Sambram Engineering College m s pallya Bangalore-, B
560097, 007 Vandana Nivas 2nd main Subbanna Garden Near Sambram Engineering College m s pallya Bangalore-, B
560092, House Number 301 Kaldia Strem Gardenia Appartment E Block Sahakar Nagar, Bangalore, Karnataka
562157, No 23 Down Town Park Sadahalli Gate Near New Airport Road, Bangalore, Karnataka
560092, omega 132 bearys lakeside habitat 18 shantivana kodigehalli main road sahakar nagar, Bangalore, Karnatak
560032, Sri Ram White House Apart Flat A 3 601 Rt Nagar, Bangalore, Karnataka
560097, door no. 297 5st A CROSS, Rajiv gandhi nagar bangalore, Bangalore, Karnataka
560077, Villa No 4 Secret Soil Living World Byrathi Bande, Bangalore, Karnataka
560077, Villa No 4 Secret Soil Living World Byrathi Bande, Bangalore, Karnataka
560077, Villa No 4 Secret Soil Living World Byrathi Bande, Bangalore, Karnataka
560094, NO 78 1ST MAIN ROAD ASHWATH NAGAR SANDEY NAGAR DOLAS COLONY, Bangalore, Karnataka
Call Allocation Type Call Type Call Sub Type
Popular Service Service Request
Popular Installation E-Com Installation Complex
Popular Installation E-Com Installation Simple
Popular Installation E-Com Installation Simple
Popular Installation E-Com Installation Simple
Popular Service Service Request
Popular Service Service Request
Popular Service Service Request
Popular Service Service Request
Popular Service Service Request
Popular Service Service Request
Popular Service Service Request
Popular Installation Installation Guidance
Popular Service Service Request
Popular Service Service Request
Popular Service Service Request
Premium Service Service Request
Product Code
:
23967IN-4ND-BL: VIVE SC TALL LAV FAUCET WO DRAIN
25347IN-BL: ACCENT TOWEL RING
26051IN-BLL: ESSENTIAL 51 X 101 CAPSULE MIRROR
97258IN-ZZ-BL: ELATE HEALTH FAUCET WITH HOSE & BRACKET
26300IN-CP: STATEMENT OBLONG VICHY BODY SPRAY
26297IN-BL: STATEMENT™ 2F 453MM (18") DEEPMSG RH
:
:
:
:
:
:
:
:
:
:
Product Description Product Broad Category KASP Supervisor
VITREOUS Richa Thakur
VIVE SC TALL LAV FAUCET WO DRAIN FAUCETS Richa Thakur
ACCENT TOWEL RING FAUCETS Richa Thakur
ESSENTIAL 51 X 101 CAPSULE MIRROR MIRROR Richa Thakur
ELATE HEALTH FAUCET WITH HOSE & BRACKET FAUCETS Richa Thakur
STATEMENT OBLONG VICHY BODY SPRAY FAUCETS Richa Thakur
STATEMENT™ 2F 453MM (18") DEEPMSG RH FAUCETS Richa Thakur
FAUCETS Richa Thakur
FAUCETS Richa Thakur
VITREOUS Richa Thakur
VITREOUS Richa Thakur
MIRROR Richa Thakur
FAUCETS Richa Thakur
VITREOUS Richa Thakur
VITREOUS Richa Thakur
FAUCETS Richa Thakur
STEAM GENERATOR Richa Thakur
Field Technician Persona Product Category ASM RSM
KPT Sripal Kr Manoj Pathak
KPT FLAV FAUCET Sripal Kr Manoj Pathak
KPT FACCESSORIES Sripal Kr Manoj Pathak
KPT MIRROR Sripal Kr Manoj Pathak
KPT FSHOWERING COMPONENTSripal Kr Manoj Pathak
KPT FPERFORMANCE SHOWERI Sripal Kr Manoj Pathak
KPT FPERFORMANCE SHOWERI Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
KPT Sripal Kr Manoj Pathak
Appointment Date Time Escalated First Case Close Date Case Closure TAT
05/10/2024, 7:13 pm FALSE
05/10/2024, 7:12 pm FALSE
05/10/2024, 7:12 pm FALSE
05/10/2024, 7:13 pm FALSE
05/10/2024, 7:13 pm FALSE
05/10/2024, 7:11 pm FALSE
05/10/2024, 7:11 pm FALSE
05/10/2024, 7:11 pm FALSE
07/10/2024, 11:12 am FALSE
03/10/2024, 2:00 pm FALSE
04/10/2024, 5:22 pm FALSE
05/10/2024, 7:10 pm FALSE
03/10/2024, 5:12 pm FALSE
05/10/2024, 10:45 pm FALSE
05/10/2024, 10:45 pm FALSE
05/10/2024, 10:45 pm FALSE
04/10/2024, 2:26 pm FALSE
Closure Remarks Pending Case Reason Customer Contacted
TRUE
TRUE
TRUE
TRUE
TRUE
TRUE
TRUE
TRUE
TRUE
TRUE
TRUE
TRUE
FALSE
TRUE
TRUE
TRUE
TRUE
Appointment Date (Case) City SLA Date (Case) Case Resolved By Case Resolution Date
30/09/2024, 5:15 pm
28/09/2024, 1:50 pm
28/09/2024, 1:46 pm
28/09/2024, 1:46 pm
28/09/2024, 1:46 pm
28/09/2024, 12:42 pm
28/09/2024, 12:42 pm
28/09/2024, 12:42 pm
30/09/2024, 6:14 pm
03/10/2024, 2:17 pm
05/10/2024, 5:18 pm
04/10/2024, 12:45 pm
04/10/2024, 1:55 pm
07/10/2024, 6:47 pm
07/10/2024, 6:47 pm
07/10/2024, 6:47 pm
05/10/2024, 9:55 am
Freelancer Name Case Resolution Eligible For Claim Claim Settled Service Charges
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
0 FALSE
Service Charge Discount Part charges Part Charges Discount Discount Net Amount
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
City State Resolution Team KASP Remarks
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka DIY+Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Bangalore Karnataka Field Technician
Rescheduled With OTP Rescheduling OTP Status KASP Name
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
TRUE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
FALSE Assigned To Technician AMNEE ENTERPRISES- Group
Field Technician
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
Nagaraj
9886910752
9108688005
8431388816
9611104274
9448061729
7200585247
8595830374
9845011265
8368624009
9880708057
9620694277
9538965607
9620125205
9449496107
9449156652
9606093922
9886764716
9480685975
6360252665
9845068545
9448911798
9900158507
9900526272
9844713999
6366403195
9741636394
9886574580
8197211119
9972223339
9731866443
8431488732
9880554350
8317349286
7019247928
9845088701