Seiko Maraica Electrical Manufacturing (India)

Private Limited.,
Manufacturers of supply of wiring Harness Assemblies

Material Resources Process Risks for Human Resources

Company, System, Product, Interfaces
Inspection Reports (relevant stages) , Trend Charts, Corrective actions not implemented properly, loss of Product knowledge, QC Tools, Problem solving
performance reports etc improvement opportunities techniques & Analytical thinking

1.0 Purpose:

The purpose of this procedure is to provide for a system,

 to review non-conformities or potential non-conformities
 to define a process for rejected product analysis (customer returns)
 to define a process for problem solving leading to root cause identification and elimination
 to use error-proofing methods in their corrective action process
 evaluating the need for action to prevent recurrence (in case of corrective action) or to prevent occurrence (in case of preventive action)
 determining and implementing the actions needed
 reviewing for effectiveness verification against the results
 to horizontally deploy the corrective action, and controls implemented to other similar processes and products
 maintaining the records of the review and actions taken

2.0 Scope:
The scope covers the activities as detailed above for verification of compliance to IATF 16949:2016 and any additional QMS requirements, as determined

3.0 Process Responsible:

Managing Director is the key responsible for implementing this procedure. The functional / department heads are responsible for timely actions as specified in this procedure

Corrective & Preventive Action Process

SM-QSP-8520-CPA
Human Resources Management Process Issue: 01 Rev: 00 dt. 18-Jan-2018
Human Resources Management Process
KAM-SOP-6220-TRG Page 1 of 8
KAM-SOP-6220-TRG
 Seiko Maraica Electrical Manufacturing (India)
Private Limited.,
Manufacturers of supply of wiring Harness Assemblies

4.0. Detailed Steps – Corrective Action:

Process / Activity Desired
Input Related Documents & Records
– Detailed Steps Output
 Non- 1. Analyze the  to capture Documents:
conforma effects of non- correct &
None specified.
nce conforming product specific
encounte in informatio Records:
red terms of: n 1. Minutes of Meeting with
 Customer customers (if any)
 Severity  to define
Returns /
 Frequency a process 2. Customer Complaints Record
complaint
of for (SM
s
occurrenc rejected
e product
 Magnitude analysis
of the (customer
problem returns)
and
2. Review, whether
minimize
the information
its cycle
obtained is correct
time
&
adequate?  to define
a process
3. Analyze the

Corrective & Preventive Action Process

SM-QSP-8520-CPA
Human Resources Management Process Issue: 01 Rev: 00 dt. 18-Jan-2018
Human Resources Management Process
KAM-SOP-6220-TRG Page 2 of 8
KAM-SOP-6220-TRG
 Seiko Maraica Electrical Manufacturing (India)
Private Limited.,
Manufacturers of supply of wiring Harness Assemblies

problem (to fix the (systemati

cause root cause) c &
w.r.t. 4 M’s – scientific
Seiko
MAN, MACHINE, approach) Maraica
MATERIAL & for Electrical
METHOD problem Manufact
How made & why
solving uring
leading to
shipped? List (India)
root
occurrence &
cause
Private
escape cause/path
identificati
Limited.,
4. Propose the Manufactur
on and
corrective action
ers of
eliminatio
supply of
plan with n wiring
responsibilities Harness
 to use
fixed with defined Assemblies
error- -QSF-7200-05)
time frame
proofing
methods
5. Implement the
in their
corrective action as
corrective
per the proposed
action
plan
process

6. Verify the  to ensure

implementation a review

Corrective & Preventive Action Process

SM-QSP-8520-CPA
Human Resources Management Process Issue: 01 Rev: 00 dt. 18-Jan-2018
Human Resources Management Process
KAM-SOP-6220-TRG Page 3 of 8
KAM-SOP-6220-TRG
 Seiko Maraica Electrical Manufacturing (India)
Private Limited.,
Manufacturers of supply of wiring Harness Assemblies

and its results for mechanis

effectiveness m to
verify,
7. Closure & Sign-
validate
Off
the
corrective
action
implemen
tation &
its
effectiven
ess
4.1. Detailed Steps – Preventive Action:

Input Process / Activity – Detailed Steps Desired Output Related Documents & Records

Documents:
 Potential Non-conformance To emphasis on defect prevention process all the  To ensure a mechanism in determining
encountered manufacturing processes are potential failure modes None specified.
Evaluated for this potential risk & identified. Process Records:
 Improvement opportunity  To develop a systematic & scientific
FMEA for the processes are conduced and potential
identified approach in problem solving based on 1. Minutes of Meeting with
failure mode & cause are identified. The source of data
root-cause analysis customers (if any)
 Horizontal deployment of for identifying theses could be
corrective actions a. Process problem  To ensure a review mechanism to verify, 2. Customer Complaints Record
b. Customer complaint validate the preventive action (SM-QSF-7200-05)
implementation & its effectiveness

Corrective & Preventive Action Process

SM-QSP-8520-CPA
Human Resources Management Process Issue: 01 Rev: 00 dt. 18-Jan-2018
Human Resources Management Process
KAM-SOP-6220-TRG Page 4 of 8
KAM-SOP-6220-TRG
 Seiko Maraica Electrical Manufacturing (India)
Private Limited.,
Manufacturers of supply of wiring Harness Assemblies

c. Internal audit results 3. Improvement Projects

d. Accepted on concession, as (SM-QSF-8510-01)
applicable
After the process control or these potential cause are
identified with possible preventive defects techniques
such as SPC, mistake proofing as appropriate which
eliminate the occurrence of potential problem in the
same process and prevent manufacturing of defective
parts.
The Risk established shall recommend action in case
where present controls are not defect prevention
oriented assigning responsibilities & target date.

Process Owner monitor for implementation &

subsequent update relevant documents like control plan
& WI.

The RISK ANALYSIS may be revisited during the

monthly consolidation of non conforming situation taken
for corrective action

The above procedure shall also apply for any customer

Corrective & Preventive Action Process

SM-QSP-8520-CPA
Human Resources Management Process Issue: 01 Rev: 00 dt. 18-Jan-2018
Human Resources Management Process
KAM-SOP-6220-TRG Page 5 of 8
KAM-SOP-6220-TRG
 Seiko Maraica Electrical Manufacturing (India)
Private Limited.,
Manufacturers of supply of wiring Harness Assemblies

returned products & its analysis. Handling of customer

complaints are as detailed in procedure.

The returned / rejected part from customer is treated as

customer complaint and the business process flow for
customer complaint is followed. The analysis, corrective
action to be taken shall be completed within 4 workings
days. The returned parts are identified with a red tag
indicating customer return. After analysis, it is treated as
SCRAP and disposed off.

1. Analyze the effects of potential non- Conformance in

terms of:

 Severity
 Frequency of occurrence
 Magnitude of the problem

2. Review, whether the information obtained is correct &

adequate?

Corrective & Preventive Action Process

SM-QSP-8520-CPA
Human Resources Management Process Issue: 01 Rev: 00 dt. 18-Jan-2018
Human Resources Management Process
KAM-SOP-6220-TRG Page 6 of 8
KAM-SOP-6220-TRG
 Seiko Maraica Electrical Manufacturing (India)
Private Limited.,
Manufacturers of supply of wiring Harness Assemblies

3. Analyze the potential problem (to fix the cause / root

cause w.r.t. 4 M’s – MAN, MACHINE, MATERIAL &
METHOD

4. Propose the preventive action plan with

responsibilities fixed with defined time frame

5. Implement the preventive action as per the proposed

plan

6. Verify the implementation and its results for

effectiveness.

7. Closure & Sign-Off

5.0 Process Measures:

Process Measures
Monitoring & or measuring mechanism
Effectiveness Efficiency

 Minimizing process cycle time of rejected product  Management Review Forum

analysis ----
 No of horizontally deployed corrective action s
 No of error proofing methods in corrective action

Corrective & Preventive Action Process

SM-QSP-8520-CPA
Human Resources Management Process Issue: 01 Rev: 00 dt. 18-Jan-2018
Human Resources Management Process
KAM-SOP-6220-TRG Page 7 of 8
KAM-SOP-6220-TRG
 Seiko Maraica Electrical Manufacturing (India)
Private Limited.,
Manufacturers of supply of wiring Harness Assemblies

process
 Trends in Improvement Projects

6.0 Related Documents:

None identified

7.0 Related Records:

Description Format No Indexing Method Custodian Retention Period Means of Disposal

Customer Complaints Record QA/7.2.3/F/01/00/ Sl # & Date wise Managing Director 3 yrs Periodical back-up

Internal Audit NC Report MR/8.2.2/F/05/00 Sl # & Date wise Mgmt Rep 3 yrs Destroy

Improvement Projects Free format Date wise Mgmt Rep 3 yrs Periodical back-up

Minutes of Meeting with customers (if any) Free format Date wise Managing Director 3 yrs Periodical back-up

Corrective & Preventive Action Process

SM-QSP-8520-CPA
Human Resources Management Process Issue: 01 Rev: 00 dt. 18-Jan-2018
Human Resources Management Process
KAM-SOP-6220-TRG Page 8 of 8
KAM-SOP-6220-TRG