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Introduction To OP MGNT. MGT303

For operation management

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16 views17 pages

Introduction To OP MGNT. MGT303

For operation management

Uploaded by

aybanaaagabuyo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Operations Management

with TQM
Lecturer : Ronnielyn B. Espiritu
CHAPTER 1
INTRODUCTION TO
OPERATIONS MANAGEMENT
▪OPERATIONS MANAGEMENT
10th Edition
REFERENCE : ▪ STEVENSON – MCGRAWW HILL
International Edition
▪ The management of systems or processes
that create goods and/or provide services
▪ Goods – are physical items produced by
Operations business organizations
Managemen
▪ Services – activities that provide some
t
combination of time, location, form and
psychological value.
Three basic functions of
the organization
Operations and supply chains – one
couldn’t exist without the other and no
business organization can exist without
both.

Supply Chain is the sequence of


SUPPLY organizations - their facilities , functions
CHAIN and activities – that are involved in
producing and delivering of a product
and service
PRODUCTION SYSTEM
Food
Processor
Hospital
Process
Goods Service
Continuum
▪ Production of goods – tangible output
▪ Delivery of services – an act
▪ Service job categories
▪ Government
Production of
▪ Wholesale/retail
Goods vs.
Delivery of ▪ Financial services
Services ▪ Healthcare
▪ Personal services
▪ Business services
▪ Education
▪ Degree of customer contact
▪ Uniformity of input
▪ Labor content of jobs
▪ Uniformity of output

KEY ▪ Measurement of productivity


DIFFERENCES ▪ Production and delivery
▪ Quality Assurance
▪ Amount of inventory
▪ Evaluation of work
▪ Ability to patent design
▪ Forecasting
▪ Capacity planning
Scope of ▪ Scheduling
Operations ▪ Managing inventories
Managemen
▪ Assuring quality
t
▪ Motivating employees
▪ Deciding where to locate
facilities
Responsibilitie
s of
Operations
Managemen
t
▪ What : What resources will be needed and in
what amounts?
▪ When : When will each resource be needed?
When should the work be scheduled? When
should materials and other supplies be
Key Decisions ordered? When is corrective action needed?
of Operations
Managers ▪ Where: Where will the work be done?
▪ How: How will the product or service be
designed? How will the work be done
(organization, methods, equipment)? How will
resources be allocated?
▪ Who: Wo will do the work?
▪The Internet, e-commerce,
e-business
Trends in ▪Management technology
Business ▪Globalization
▪Management of supply
chains
▪Agility
End .

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