Draft Document
Draft Document
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Booking Reference: 5435U7 Office
CATHAY PACIFIC AIRWAYS LTD
CUSTOMER SALES OFFICE AUSTRALIA
SYDNEY
Telephone: 131747
Itinerary
From To Flight Class Date Departure Arrival Resa NVB NVA Baggage Seat
BRISBANE BRISBANE HONG KONG CX0150 N 04Nov 12:10 18:50 Ok 04Nov 04Nov 1PC
INTERNATIONAL
Terminal I Terminal 1 Fare Basis NI21AUIR
Economy Light
Operated by CATHAY PACIFIC
Frequent flyer number 1845229915
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HONG KONG BRISBANE BRISBANE CX0157 N 12Nov 12:05 22:40 Ok 12Nov 12Nov 1PC
INTERNATIONAL
Terminal 1 Terminal I Fare Basis NI21AUIR
Economy Light
Operated by CATHAY PACIFIC
Frequent flyer number 1845229915
Baggage Policy
BNEHKG
1st Checked Bag: Free of Charge UPTO50LB 23KG AND62LI 158LCM OR MUSICAL INSTRUMENT UP TO
100CM OR DUFFEL BAG B4 BAG SEA BAG OR SLEEPING BAG
HKGBNE
1st Checked Bag: Free of Charge UPTO50LB 23KG AND62LI 158LCM OR MUSICAL INSTRUMENT UP TO
100CM OR DUFFEL BAG B4 BAG SEA BAG OR SLEEPING BAG
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The carriage of certain hazardous materials, like aerosols, fireworks, and flammable liquids, aboard the aircraft is forbidden. If you do not understand
these restrictions, further information may be obtained from your airline.
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Data Protection Notice: Your personal data will be processed in accordance with the applicable carrier's privacy policy and, if your booking is made via
a reservation system provider ( GDS ), with its privacy policy. These are available at http://www.iatatravelcenter.com/privacy or from the carrier or GDS
directly. You should read this documentation, which applies to your booking and specifies, for example, how your personal data is collected, stored,
used, disclosed and transferred.(applicable for interline carriage)
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Please consider the environment before printing this Electronic Ticket Receipt (“eTicket”). Cathay Pacific Airways Limited (“Cathay”, “we”,
“our”, “us”) does not require its passengers to present paper copies of their eTickets at check-in. Unless one of the airport authorities of your
departure city or transit points specifically requires you to present a paper copy of your eTicket to enter an airport, we recommend that you
do not print your eTicket.
Incorporated terms
Your travel is subject to Cathay’s General Conditions of Carriage for Passengers and Baggage (“GCC”) where applicable. The GCC is hereby
incorporated by reference into this document, which forms part of your contract of carriage with us. Please refer to www.cathaypacific.com/
legal/conditions-en.pdf.
To minimise any disruption to your journey, please note that the boarding gate will be closed 10 minutes before departure time. Late
passengers will not be accepted for travel.
Cathay and most major airlines may overbook services. While we make every effort to provide seats for confirmed reservations made, we
cannot guarantee seat availability. If you are denied boarding due to an overbooking of our flight for which you have a valid ticket, checked in
on time, and complied with all applicable requirements for travel as set out herein, we will either offer you a seat on the next available flight on
our services or refund your ticket in full or any unused part of it. If you are also entitled to compensation, Cathay will grant the compensation in
accordance with any relevant regulations, including Regulation 261/2004.
Validity of tickets
Unless otherwise provided for in the eTicket or in the General Conditions of Carriage, your tickets will generally be valid for a period of 12
months from the date of commencement of travel or, if no part of this ticket has been used, 12 months from the date first issued. Please
check with us if you are unsure about the validity period for your tickets.
Cancellation
If you cancel your ticket after upgrading or downgrading it to another fare type or class, the highest cancellation fee recorded on the booking
since the date of issue will be applicable. For further information, please refer to our website: www.cathaypacific.com/change-cancel-refund.
Tickets purchased in France: if you do not use one of the flights for any reason, you must make a request to us to maintain the
validity of your ticket for the next flight and / or any subsequent segments. Please contact the Cathay contact centre via telephone at
+33 157329534 or via WhatsApp at +852 27472747 or via email at customerservice_france@cathaypacific.com within the time
specified below:
within 24 hours from the scheduled departure time of the flight on which the no-show occurred; or
at least two hours before if the departure of any subsequent flight is within 24 hours of the flight on which the no-show
occurred.
Tickets purchased in Italy: if you do not use one of the flights for any reason, you must make a request to us to maintain the validity
of your ticket for the next flight and / or any subsequent segments. Please contact the Cathay contact centre via telephone at +39
0699749205 or via WhatsApp at +852 27472747 or via email at customerservice_italy@cathaypacific.com within the time specified
below:
within 24 hours from the scheduled departure time of the flight on which the no-show occurred; or
at least two hours before if the departure of any subsequent flight is within 24 hours of the flight on which the no-show
occurred.
Tickets purchased in Spain: if you do not use one of the flights for any reason, your ticket will be cancelled as a ’no-show’. We will
also treat any missed flights under your ticket as "flown" unless and until any flight changes are made. If you still wish to fly, then you
must contact the contact centre at +34 800000185 or via WhatsApp at +852 27472747 or via email at customerservice_spain@
cathaypacific.com to have your ticket re-instated within the time specified below:
at least 24 hours before your subsequent flight departs; or
at least two hours before if your subsequent flight departs within 24 hours.
We will then send you a confirmation or receipt in English, and re-issue an eTicket with the modified itinerary. You will be able to check-in
online (if available) or at the airport. Where communication is made outside the above timeframes, we may charge you an amount equal to the
difference between the price originally paid and, if higher, the fare for your modified itinerary at the time we re-issue your ticket.
Fare classes
From high to low: First Class (F, A, and Z); Business Class (J, C, D, P, I, and U); Premium Economy Class (W, R, E, and T); and Economy Class (Y,
B, H, K, M, L, V, G, S, N, Q, O, and X). Please note that the higher fare class of a class of travel can potentially be more expensive than the
lower fare class of the class of travel above. For further information, please visit https://flights.cathaypacific.com/fare-classes.
Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days
from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than
16,000 SDRs (approximately USD21,600).
Passenger delays
In case of passenger delays, the carrier is liable under the Montreal Convention and Warsaw Convention for damage unless it took all
reasonable measures to avoid the damage or it was impossible for it to take such measures. The carrier may rely upon the defence of
contributory negligence. Where the Montreal Convention applies: Liability is limited to 5,346 SDRs (approximately USD7,200). Where
neither the Montreal Convention nor the Warsaw Convention applies, different limits may be imposed by local law, (including Regulation
(EC) 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of
cancellation or long delay of flights).
Approximate conversions SDRs are provided as a guide only and will be subject to fluctuation in currency conversion rates. Current exchange
rates can be downloaded from imf.org/external/np/fin/data/rms_five.aspx.
Disclaimer: this notice is required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for
compensation, nor to interpret the provisions of the Regulation or the Montreal Convention or Warsaw Convention and it does not form part of
the contract between the Cathay and you.
India Civil Aviation Requirements, Section 3 – Air Transport, Series M Part IV by the Office of the Director General of Civil Aviation
If you are travelling on flights within India and on international routes to or from India, please visit www.cathaypacific.com/rights-and-regulations
#India for our polices in regard to your rights to compensation, refund, and the facilities that will be provided in the event of denied boarding,
cancellation, and delay. Please make sure you have provided adequate contact information at the time of making booking or when the ticket
for firm travel is issued.
Israel Aviation Services Law (Compensation and Assistance for Flight Cancellation or Change of Conditions), 5772-2012 and Israeli
Consumer Protection Law (“CPL”), 5741‑1981
If you are travelling on a flight where the point of departure or the point of final destination is located within the territory of the State of Israel,
please refer to the notice on our website www.cathaypacific.com/rights-and-regulations#Israel in regard to your right to the benefits in the
case of the refusal to have you fly on the flight, a delay in the flight, a bringing-forward or cancellation of the flight, or your right to cancel a
flight.
Our registered address in Israel is Cathay Pacific Israel, 17th Floor, Gibor Sport Building, 7 Derech Menachem Begin, Ramat Gan. Our Business
Registration Number in Israel is 560033656.
Valuables
Except for baggage carried in the course of international carriage as defined by the Warsaw Convention or Montreal Convention, we are not
liable for any damage to articles which you include in your baggage which the GCC prohibits. Articles including, but not limited to, fragile or
perishable items, artwork, cameras, money, jewellery, precious metals, silverware, computers, diving computers, personal electronic devices,
negotiable papers, securities or other valuables, business documents, passports, and other identification documents, keys and any medication
or medical equipment which may be required during your trip or which cannot be quickly or easily replaced if lost or damaged.
Prohibited items
Some articles or substances which are capable of posing a significant risk to health, safety, property or the environment when transported by
air are classified as dangerous goods and their carriage by air is prohibited. There are also specific items that are prohibited in both check-in
and cabin baggage under the laws of Hong Kong for all customers – whether departing, arriving, or transiting Hong Kong. For more information
about prohibited items, please refer to the GCC and visit www.cathaypacific.com/controlled-items. It is your responsibility to ensure that you
do not carry such goods either on you or in your cabin or check-in baggage, otherwise you may commit a criminal offence.
Batteries
Batteries (including lithium batteries), may be dangerous and can cause fires when they are not carried properly. No spare batteries are
permitted in check-in baggage. For more information about travelling with batteries, please visit www.cathaypacific.com/batteries.
Carbon emissions
Please visit www.cathaypacific.com/flygreener to calculate and offset your share of carbon emissions created by your flight.
You (except infants not occupying seats) have free cabin baggage allowances based on the class in which you are travelling and your Cathay
membership status. If you are travelling in two different cabin classes on one journey with all sectors contained on this same eTicket, you will
be entitled to the greater allowance for the whole journey. If your journey is on another carrier other than Cathay, you must also follow those
other carriers’ cabin baggage allowance when travelling on their mode of carriage.
Cathay members’ cabin baggage allowance is available to members on flights where Cathay is both the contracting and operating carrier. It
does not apply to joint-operated or codeshare flights, or any part of the journey which is operated by third-party carriers (with the exception of
Cathay Pacific flights operated by Air New Zealand between New Zealand and Hong Kong).
Business and Premium Economy Class passengers: two pieces of cabin baggage, weighing not more than 7 kg (15 lb) per piece.
Cathay Diamond, Gold, and Silver members travelling in Economy Class: two pieces of cabin baggage, weighing not more than 7 kg (15
lb) per piece.
All other passengers: one piece of cabin baggage, weighing not more than 7 kg (15 lb).
The overall dimensions of each cabin baggage (including wheels, handles and side pockets) must be no larger than 56 x 36 x 23 cm (22 x 14 x
9 in).
First Class passengers and Cathay Diamond members (travelling in any class of travel): the combined weight of one piece of cabin
baggage and a small item as set out below not weighing more than 15 kg (33 lb).
Business Class: the combined weight of one piece of cabin baggage and a small item as set out below weighing not more than 10 kg
(22 lb).
Cathay Gold and Silver members travelling in Premium Economy or Economy Class: the combined weight of one piece of cabin
baggage and a small item as set out below weighing not more than 10 kg (22 lb).
All other passengers: one piece of cabin baggage and a small item as set out below weighing not more than 7 kg (15 lb).
The overall dimensions of each cabin baggage (including wheels, handles, and side pockets) be no larger than 56 x 36 x 23 cm (22 x 14 x 9 in).
You may carry on board the following personal items for free:
a small item (such as handbag, backpack, briefcase, laptop bag, camera bag, duty-free item) of maximum dimensions of 40 x
30 x 15 cm (16 x 12 x 6 in), which Economy Class and Premium Economy Class passengers can fit under the seat in front, and
an assistive device (such as a cane, walker, crutch, or wheelchair) if cabin stowage is available.
When you are travelling with a child or infant, you may carry the following items on board for free per child or infant:
one small bag of food and nappies (for the journey);
one approved child restraint seat (please refer to our website: www.cathaypacific.com/child-restraint-seat); and
one collapsible pram or stroller weighing not more than 7 kg (15 lb) and no larger than 56 x 36 x 25 cm (22 x 14 x 9 in) if cabin
stowage is available.
Weight: in accordance with international baggage regulations, no single piece of check-in baggage can weigh more than 32 kg (70 lb).
Dimensions:
Adults and children: the sum of the length, width, and height of any piece of check-in baggage: 158 cm (62 in).
Infants travelling on a journey where Baggage Policy A applies: the sum of the length, width, and height of any piece of
check-in baggage: 158 cm (62 in).
Infants travelling on all other flights where Baggage Policy B applies: the sum of the length, width and height of any piece of
check-in baggage: 115 cm (45 in).
Extra baggage charges apply for any check-in baggage in excess of the above allowances. Please see the additional baggage fees set out on
our website: www.cathaypacific.com/extra-baggage-charges. Extra baggage fees vary depending on the routes and sectors travelled and
depending on whether the fees are prepaid at least 24 hours before the commencement of your flight.
If your check-in baggage is carried on flights across multiple airlines, please refer to the carrier rules set out on our website:
www.cathaypacific.com/carrier-rules to work out which airline’s baggage policy applies.
For industry discount (“ID”) tickets, please check your eTicket for the relevant baggage allowances, as these baggage policies do not apply to
ID tickets.
Your check-in baggage allowance will be different depending on your class of travel and the type of fare purchased. The easiest way to find
out your check-in baggage allowance is to visit our website www.cathaypacific.com/check-in-baggage. Alternatively, you may use the guide
below to work out your check-in baggage allowances. The check-in baggage allowances below apply to flights where Cathay’s baggage policy
applies.
Cathay members’ check-in baggage allowance is available to members on flights where Cathay is both the contracting and operating carrier. It
does not apply to joint-operated or codeshare flights, or any part of the journey which is operated by third-party carriers (with the exception of
Cathay Pacific flights operated by Air New Zealand between New Zealand and Hong Kong).
BAGGAGE POLICY A – Flights to and from Hong Kong and New Zealand
If you are travelling on a journey where (a) the journey includes a non-stop flight between Hong Kong and New Zealand; (b) all the flights on that
journey are on Cathay or Air New Zealand only; and (c) the origin, destination and all in-between ticketed points in the journey are located in
Hong Kong and New Zealand only:
Business Class passengers: three free pieces of check-in baggage with each piece weighing not more than 23 kg (50 lb).
Premium Economy Class passengers: two free pieces of check-in baggage with each piece weighing not more than 23 kg (50 lb).
Infants
Cathay Diamond and Gold members; oneworld Emerald and Sapphire members
Cathay Diamond and Gold members: one additional free piece of check-in baggage weighing not more than 23 kg (50 lb).
oneworld Emerald members travelling in Premium Economy Class or Economy Class: one additional free piece of check-in baggage
weighing not more than 23 kg (50 lb).
oneworld Sapphire members travelling on (i) a ‘Light’ fare product; (ii) a frequent flyer redemption ticket; or (iii) a group inclusive tour
ticket in Economy Class: one additional free piece of check-in baggage weighing not more than 23 kg (50 lb).
First Class passengers: three free pieces of check-in baggage with each piece weighing not more than 32 kg (70 lb).
Business Class passengers: two free pieces of check-in baggage with each piece weighing not more than 32 kg (70 lb).
Premium Economy Class passengers: two pieces of free check-in baggage with each piece weighing not more than 23 kg (50 lb).
Economy Class passengers travelling on:
an ‘Essential’ or a ‘Flex’ fare product: two free pieces of check-in baggage with each piece weighing not more than 23 kg (50
lb).
(i) a ‘Light’ fare product; (ii) a frequent flyer redemption ticket; or (iii) a group inclusive tour ticket: one piece of free check-in
baggage weighing not more than 23 kg (50 lb).
Infants
Cathay Diamond and Gold members; oneworld Emerald and Sapphire members
Cathay Diamond and Gold members: one additional free piece of check-in baggage with the same weight entitlement of your class of
travel and fare product type.
oneworld Emerald members: one additional free piece of check-in baggage with the same weight entitlement of your class of travel
and fare product type.
oneworld Sapphire members travelling on (i) a ‘Light’ fare product; (ii) on a frequent flyer redemption ticket; or (iii) a group inclusive tour
ticket with only one free piece of check-in baggage in Economy Class: one additional free piece of check-in baggage weighing not
more than 23 kg (50 lb).
Questions and further information: if you have any further questions about this document or any other aspects of your forthcoming journey,
please contact us at www.cathaypacific.com/contactus.
These Conditions of Contract are reproduced in several languages. The English version shall prevail in case of any discrepancy or