This document is Updated Project Plan Assessor

It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG617.

Deliva Courier Service

ICT Project plan

Introduction
Founded in 2010, Deliva Courier Service has established itself as a key player in Sydney. To remain
competitive, Deliva is planning to revamp its parcel delivery methods. The company’s core focus on
optimal delivery and customer interaction will remain unchanged, but the definition of “optimal” will
evolve. Previously, this meant ensuring customer satisfaction with a smile and not losing parcels.
Nowadays, this standard has shifted. In the coming years, Deliva will transition from a traditional call
centre and courier-based model to a system that provides real-time parcel tracking for customers and
optimal route guidance for couriers based on current traffic conditions.

Terms of reference

Roles
Deliva Courier Service will develop a project in which an online service platform will be
created so that customers can assign online their parcel pickup and delivery.

Term
This Terms of Reference is effective from August 13, 2024, and will be ongoing until
terminated by agreement between the parties.

Membership
Deliva courier service will comprise:
 Camila Martinez, Project Manager
 Sreevalli Surabathula, CEO Deliva Courier Service

Roles and Responsibilities

The development team is accountable for:
 To develop an online portal where customers can order their parcel collection
 To ensure that the portal is available in mobile and computer
 To ensure the portal gives efficient routes to couriers based on their device's GPS.
 To ensure the portal collects data for analytics.

The operative team is accountable for:

 To give each courier a handheld computer.
 To be given reasonable time to make key decisions
 To be alerted to potential risks and issues that could impact the project, as they arise
 To attend all scheduled meetings

Meetings
 All meeting will be chaired by the project manager.
 Decisions made by consensus, if not possible project manager and CEO make a final
decision.
 Meeting agendas and minutes will be provided, including supporting papers, notes and
information.
 Meeting will be held weekly for the duration of the project via Teams.
 If required other meeting will be arranged outside these times convenient for all members.

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This document is Updated Project Plan Assessor
It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG617.

Amendment, modification or variation

These terms of reference may be amended, varied or modified in writing after consultation
and agreement by Deliva Courier Service members.

Work Breakdown Structure (WBS)

 Online portal
 User interface (Phone and computer)
 Page to: Create User
 Form to fill database
♦ Client name
♦ Client email
♦ Client contact number
♦ User
♦ Password
 Page to: Login
 Form
♦ User
♦ Password
♦ Authentication
♦ Forgot password button
 Page to: Enter order
 Form to save to database
♦ Pick up address
♦ Delivery address
♦ Name of authorized person to collection
♦ Number of authorized person to collection
♦ Size and weight of the package
♦ Amount of packages
 Page to: Confirmation of the order
 All details given by the customer
 Payment box
♦ Confirmation email after payment
 Page to: Follow the delivery
 Box to show the information of the courier
♦ Information of where is the courier when the order comes.
♦ Information of the vehicle of the courier
♦ Information of how long it takes until the courier arrives
 Box to show the interactive map
♦ Zoom, pan, and focus on couriers to street level without
refreshing the whole web page
 Confirmation email after delivery within seconds
 Page to: Assess the courier
 Box to give stars to courier
 Box to give feedback on courier
 Develop the courier interface
 Page to: Create Courier User
 Form to fill database
♦ Courier name
♦ Courier email
♦ Courier contact number
♦ Courier ID

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This document is Updated Project Plan Assessor
It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG617.

♦ Courier profile photo

♦ Courier business ID
♦ Courier User
♦ Password
 Page to: Login
 Form
♦ User
♦ Password
♦ Authentication
♦ Forgot password button
 Page to: Confirm order
 Box to show details of the order
♦ Booking number
♦ Size
♦ Weight
♦ Amount
♦ Distance
♦ Most efficient route to pick up address
 Page to: Start order
 Box to confirm courier has arrived to pick up parcel address.
♦ Booking number
♦ Button to confirm size, weight and amount of the parcel
♦ Button to start order
 Box to show the most efficient route to delivery address
♦ Interactive map showing most efficient route to delivery
address
 Page to: Finish order
 Box to sign delivery
 Button to finish delivery
 Box to give feedback
 Page to: Cancel Order
 Box of order details
♦ Booking number
♦ Reason to cancel
♦ Confirmation of cancellation
 Page to: Report incidents
 Box of details
♦ Text box to give information of the incident
 Page to: Courier performance
 Box showing customers assesses
 Box showing feedback

Budget
Identify and document project budget, specified to a level that can be used for the management of
sub-tasks
Total budget of the project $50,000.

Specifics:
Developers' salary - $24,000 ($2,000 monthly)
Hardware: 24 Handheld computers - $7,400 ($300 each)
Software: Software needed and licenses – $18,000

Skills

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ICTPMG617_PP_V012021
This document is Updated Project Plan Assessor
It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG617.

Skills needed to complete this project:

Technical Skills
 Technological Knowledge: Understanding various technologies, software, and hardware
used in the project.
 Programming and Coding: Proficiency in programming languages relevant to the project.
 Network Management: Skills in managing and troubleshooting network issues.
 Cybersecurity: Ensuring the security of data and systems.
 Data Management: Handling and analysing data effectively.

Soft Skills
 Project Management: Planning, executing, and closing projects efficiently.
 Communication: Clearly explaining complex technical issues to non-technical
stakeholders.
 Problem-Solving: Identifying and resolving issues that arise during the project.
 Team Collaboration: Working effectively with team members and stakeholders.
 Time Management: Prioritizing tasks and managing time to meet deadlines.

Additional Skills
 Creative Thinking: Finding innovative solutions to problems.
 Decision-Making: Making informed decisions quickly and effectively.
 Adaptability: Being flexible and adaptable to changes in the project scope or technology.

Resources
Define the (physical and other) resources required to support the project
 Office for developers
 Laptops with capacities to create the online portal
 Time for agreed meetings
 Time to extra meetings needed
 Lecture room to explain couriers how the platform works
 Couriers time to the training
 Trainer in charge of all the training material

Timelines

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ICTPMG617_PP_V012021
This document is Updated Project Plan Assessor
It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG617.

Consultation
The consultation process that will be used to inform clients, contractors and other interested parties of
the project's progress, seeking their input as required will be:

Pre-Consultation Preparation:
 Initial Contact: Our team will establish contact and discuss the broad objectives of the
consultation.
 Agreement on Terms: We will agree on the scope, timeline, and terms of the consultation.
Discovery Phase:
 Information Gathering: The consultant collects detailed information about our current
situation, challenges, and goals. This may involve interviews, surveys, and reviewing relevant
documents.
 Analysis: The consultant analyses the gathered data to identify key issues and opportunities
for improvement.
Planning Phase:
 Developing Recommendations: Based on the analysis, the consultant develops tailored
recommendations and strategies to address the needs of our team.
 Presentation of Findings: The consultant presents their findings and proposed solutions in a
formal meeting.
Implementation Phase:
 Action Plan: An action plan is created, detailing the steps needed to implement the
recommended solutions.
 Execution: The consultant may assist in executing the plan, providing support and guidance
as needed.
Monitoring and Evaluation phase:
 Ongoing Support: The consultant monitors the implementation process, adjusting as
necessary to ensure success.
 Evaluation: The effectiveness of the implemented solutions is evaluated, and any additional
recommendations are made.
Final Review and Closure:
 Final Meeting: A final meeting is held to review the outcomes, discuss any remaining issues,
and document lessons learned1.
 Closure: The consultation process is formally closed, and any final reports or documentation
are delivered to the client.

Finalisation

The project will be finalized by launching the online platform and closely monitoring its performance
over the next few months. This monitoring phase is crucial to ensure that all functionalities are
operating smoothly and to identify any potential issues that may arise. During this period, we will
gather feedback from users and couriers and make any necessary adjustments to optimize the
system’s performance or any malfunction that arises.

At the end of the monitoring phase, we will hold a comprehensive final meeting. This meeting will
provide an opportunity for all team members to share their experiences, discuss any challenges
encountered, and highlight the successes achieved throughout the project. We will also review the
feedback collected from users and discuss any further improvements that could enhance the system.
This collaborative discussion will help us document valuable insights and lessons learned, which will
be beneficial for future projects.

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ICTPMG617_PP_V012021
This document is Updated Project Plan Assessor
It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG617.

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