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New Resume For FAANG

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68 views1 page

New Resume For FAANG

Uploaded by

alishahidmd127
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Md Shahid Ali

Bangaluru, Karnataka, India Ó +91 86605 32783


alishahidmd127@gmail.com linkedin/mdshahidali ‡ github/deepmachine786 / leetcode/technicalproduct786

EXPERIENCE
Startek | Technical Support Engineer - Bangalore, IN Jun 2024 - Present
• Increased First-Call Resolution (FCR) Rate by 25%: Implemented advanced troubleshooting techniques and precise issue
identification, leading to a higher resolution rate on initial contact.
• Achieved 90% Customer Satisfaction Rating: Provided empathetic support, ensuring timely resolution and proactive
solutions, which significantly boosted customer contentment.
• Reduced Average Resolution Time by 30%: Streamlined support workflows, improved escalation procedures, and fostered
effective collaboration with internal teams to enhance efficiency..
ITJOBXS | Software Engineer - Remote, IN Apr 2023 - Apr 2024
• Decreased Bot Registrations by 60%: Implemented Google Recaptcha and OAuth2.0, significantly improving platform
security.
• Enhanced User Authentication with Java and Spring Security:Strengthened data protection and feature access while
conducting rigorous code reviews to uphold quality standards.
• Improved Frontend Security: Utilized React and JWT-based authentication to ensure a secure and seamless login
experience for users.

CodeClause | Software Engineer Intern - Pune, IN Oct 2022 - Mar 2023


• Boosted Application Performance by 20%:Optimized Python and JavaScript code, addressing complex feature bugs and
enhancing overall performance.
• Reduced Software Errors by 40%: Offered actionable suggestions and conducted comprehensive code evaluations, leading
to a notable decrease in errors and improved product quality.

SKILLS
BACK END : Java • Python • JavaScript • Dart • Nodejs
FRONT END : Flutter • React • AngularJS • Next.js • HTML • CSS • Express
DATABASE : SQL • MongoDB • MySQL • Redis • Postman • gRPC • Google Cloud
TOOLS : Git • Agile • Linux • Redux • RestFul • GraphQL • Elasticsearch
AGILE METHOD : Scrum • Kanban

PROJECTS
CampusConnect | Campus Connection Network May 2023 - Present
• Facilitated College Community Engagement: Developed a platform that enhances communication, collaboration, and
community within the college environment.
• Improved User Experience with JavaScript and Next.js: Enabled efficient server-side rendering, resulting in a more
dynamic and responsive user interface
• Created Robust APIs: Used Node.js and Express for backend development to handle student requests and manage data
interactions efficiently; integrated MongoDB for data management.

EcoHire | Streamlined Talent Recruitment Platform Aug 2022 - Mar 2023


• Enhanced Recruitment Processes: Developed a user-friendly recruitment platform with JavaScript and React, improving
the interface for job seekers and recruiters.
• Implemented Secure Authorization: Utilized OAuth 2.0 for secure user authorization and integrated email services for
effective communication. Employed Redux for state management and SQL for database operations.

ACHIEVEMENTS
• Ranked 1400+ on LeetCode with a track record of solving 200+ problems, demonstrating strong problem-solving
skills and coding expertise
• Achieved top 10 in the ‘Code-a-thon’ hackathon hosted by Coding Blocks at LPU and contributed in Flipkart Grid 5.0
• Earned certifications including Microsoft IT Support Specialist, Microsoft Project Management Professional, Meta
Back-End Developer Professional, solidifying expertise in both technical and project management domains.

EDUCATION
Lovely Professional University Jun 2021 - Jun 2024
Bachelor of Technology - Computer Science & Engineering Punjab, India

Regent Institute of Science Technology Jun 2017 - Jun 2020


Diploma - Computer Science - CGPA - 8.0 Kolkata, India

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