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Chapter Three

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18 views6 pages

Chapter Three

Uploaded by

GUDATA ABARA
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Chapter three

1. What is the discipline that guides how individuals are prepared, equipped, and supported
to adopt change successfully?

A) Project Management

B) Change Management

C) Risk Management

D) Quality Management

2. What is the structured approach to transitioning individuals, teams, and organizations


from a current state to a desired future state?

A) Strategic Planning

B) Change Management

C) Crisis Management

D) Performance Management

3. Which level of change management involves supporting individuals through times of


change and helping them make successful transitions?

A) Individual Change Management

B) Organizational Change Management

C) Enterprise Change Management

D) Team Change Management

4. What is the organizational process aimed at empowering employees to accept and


embrace changes in their current environment?

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A) Resistance Management

B) Change Management

C) Stability Management

D) Status Quo Management

5. What does an enterprise change management capability provide an organization with?

A) Competitive differentiation

B) Status quo maintenance

C) Resistance to change

D) Operational inefficiencies

6. What are the two main forces that drive organizations toward change?

A) Internal and external forces

B) Financial and operational forces

C) Traditional and modern forces

D) Hierarchical and flat forces

7. What is the end result of an effective enterprise change management capability?

A) Increased resistance to change

B) Slower response to market changes

C) Quick adoption of new technology with less productivity impact

D) Decreased organizational success

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8. How does individual change management help individuals navigate through times of
change?

A) By avoiding change altogether

B) By providing support and understanding their needs

C) By forcing individuals to change quickly

D) By creating barriers to change

9. What is the primary goal of change management?

A) To maintain the status quo

B) To resist change at all costs

C) To drive organizational success and outcomes

D) To discourage employees from embracing change

10. What does organizational change management involve?

A) Creating barriers to change

B) Resisting any form of change

C) Providing awareness, leadership, coaching, and training to impacted employees

D) Avoiding the need for change

11. What is a primary external force driving organizations toward change?


A) Technological advancements
B) Changes in managerial personnel
C) Government regulations
D) Intensive competition and customer demand

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12. What is a major factor contributing to intensified competition in the modern business
environment?

A) Increased government regulations

B) Global economic integration

C) Reduction of customer demands

D) Technological stagnation

13. What is the most commonly used method of increasing productivity to gain competitive
leverage?

A) Reduction of government regulations

B) Intensive competition

C) Technological advancements

D) Customer demand

14. What is an example of an internal force for organizational change?

A) Reduction of government regulations

B) Changes in machinery and equipment

C) Intensified competition

D) Global economic integration

15. What is the first step in the process of organizational change?

A) Implementing the change

B) Assessing the need for change

C) Evaluating the change

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D) Deciding on the change to make

16. What is the primary goal of assessing the need for change?

A) Identifying sources of resistance for change

B) Recognizing problems that require change

C) Implementing the change

D) Evaluating the change

17. What is the essence of a constructive approach to resistance to change?

A) Overcoming resistance at all costs

B) Recognizing and using resistance as feedback

C) Ignoring resistance for successful change

D) Forcing individuals to accept change

18. What is a common reason for resistance to change within organizations?

A) Selective perception

B) Encouragement of improvement

C) Effective communication

D) Providing support

19. What is a method managers can use to overcome resistance to change by keeping
employees informed about the change effort?

A) Encouraging interest in improvement

B) Avoiding direct confrontation

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C) Providing support

D) Communication is the highest priority and first strategy required for any
organizational change

20. What is a strategy mentioned in the text for leaders to rely on if other strategies for
managing resistance to change are ineffective?

A) Encouraging interest in improvement

B) Avoiding direct confrontation

C) Negotiation and agreement

D) Using power

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