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Value Chain Management Analysis

Value Chain Management Analysis

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Ai Aldaba
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10 views3 pages

Value Chain Management Analysis

Value Chain Management Analysis

Uploaded by

Ai Aldaba
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Value Chain Management Analysis

Questionnaire for Owner / Manager

The questions are intended to guide the students view organization’s overall value chain. The
data gathered will help the students’ identify the organization’s strengths and weaknesses. This
activity is for classroom use only and the use of information adheres to the data privacy act of
2012.

Thank you in advance for your candid feedback.

1=Very Unfavorable; 5 = Extremely favorable Very Slightly Moderately Very Extremely


unfavorabl favorable favorable favorable favorable
e
1 2 3 4 5
Inbound Logistics
1 Soundness of material and inventory
control systems
2 Efficiency of raw material warehousing
activities
Operations
1 Productivity of equipment – No waiting
time
2 Appropriate automation of production
processes
3 Effectiveness of control systems to
improve quality and reduce cost
4 Efficiency of factory and facility layout and
work / process flow design
Outbound Logistics
1 Timeliness and efficiency of delivery of
finished goods and services
2 Efficiency of finished goods warehousing
and stocking inventory activities
3 Efficiency in managing distribution of
products /services to different channels
Marketing and Sales
1 Effectiveness of market research to
identify customer segments and needs
2 Innovation in sales promotion and
advertising
3 Evaluation of alternate distribution
channels
4 Motivation and competence of sales force
5 Development of an image of quality and a
favorable reputation
6 Extent of market dominance within the
market segment or overall market
Customer Service
1 Means to solicit customer feedback for
product improvements
2 Promptness of attention to customer
complaints
3 Appropriateness of warranty and
guarantee policies
4 Ability to provide replacement parts and n/a
repair services
Organization Infrastructure
1 Departmental Coordination and
integration
2 Level of Information system
3 Quality of strategic planning system
4 Timely and accurate information on
internal and external business
environment
Human Resource Management
1 Effectiveness of recruitment and selection
procedures
2 Conducts training needs assessment and
provides appropriate trainings
3 Evaluates yearly pay and benefits
4 Appropriate performance evaluation
system and connects compensation with
reward program
5 Appropriate promotion and recognition
system
6 Appropriate employee-employer relations
Technology Development
1 Have a research and development
strategy
2 Qualities of laboratories and other n/a
facilities
3 Qualification and abilities of technical
hands (employees’ skill to operate)
4 Work environment promotes innovation
to improve or create new product/process
Procurement
1 Established partnership with suppliers and
continuously nurture relationship
2 Streamline and systematic buying
processes
3 Take advantage of fixed pricing or scaled
increases in exchange for minimum order
levels, or lengthier contract terms

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