WHITEPAPER | DECEMBER 2022

The Turning Point

Your Edge to Core to Hybrid Multicloud Journey Begins
with Wipro FullStride Cloud Services powered by Nutanix
 Table of Contents

Introduction 01

Market Overview 02

Top drivers of enterprises adopting hybrid multicloud environments 03

Wipro FullStride Cloud Services and Nutanix 08

Conclusion 11

Summary Facts 12

About the Author 14

About ISG Research™

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 Introduction

As the demand for flexibility and agility rises, enterprises are planning well into the future for technological
investments that will adapt to their changing business demands. This means looking beyond traditional
infrastructure and moving towards a more flexible hybrid multicloud model. They must decide which
cloud(s) and what technologies they should use, how they should operate and manage resources, and how
they should deploy applications. While there are several technologies available today, not all of them are
equal or suitable. Also, enterprises are leveraging cloud capabilities to check, maintain and monitor their
applications and data remotely and efficiently, which has led to a significant demand for hyperconverged
infrastructure (HCI) solutions to keep businesses running in a hybrid multicloud operating model. HCI is
being leveraged as an underpinning platform for any infrastructure modernization initiative.

Over the years, enterprises have been changing their outsourcing engagement models in IT infrastructure
managed services. With businesses becoming software and data driven, they are dependent more on
software than on infrastructure. This helps them quickly adapt to the changing market conditions and
operate in a hybrid model, along with being always accessible. In the initial wave of technological
transformation in the hybrid cloud space, we saw the merging of hardware appliances combining servers
and storage and then moving to a distributed computing model, which was further condensed to evolve
into a converged infrastructure. Storage virtualization was added to it, which finally led to the development
of a hyperconverged model, where compute, storage and networking converged. In the last few quarters,
we have seen one key development in HCI ― leveraging AI to drive automated operations and provide
insights and intelligence across IT environments. HCI has matured considerably in the last decade and
undergone considerable transformation to become what it is today ― robust, scalable, efficient, reliable,
secure and resilient.

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Market Overview
According to the ISG Index 3Q 2022 Americas figures, the annual contract value (ACV) for the combined
market, including both Anything-as-a-Service (XaaS) and managed service, reached $12.4 Billion, with a YoY
growth rate of 1 percent. A total of 1,017 managed service contracts were signed throughout the first nine
months (up to 3Q2022) of 2022, while the XaaS market generated an ACV of $24.1 Billion during the same
period, with a YoY growth rate of 29 percent. ISG has also been seeing rapid growth in the HCI market,
which has been growing steadily over the past years; it is also expected to continue its growth trajectory in
the coming years. Digitalization of enterprises is driving the convergence of the physical and digital worlds,
thus eliminating the large abstraction layer between hardware and software ecosystems. According to ISG’s
estimates, the global HCI market size in 2021 was around $9 Billion, and the revenues are expected to grow
substantially in the coming years to reach $28 Billion by 2025, at a CAGR of more than 30 percent.

Enterprises are mainly using HCI for benefits such as capacity scalability, high reliability, disaster recovery,
independent compute capabilities, and monitoring and management, along with strong integration with
virtualization software. HCI also brings together multiple elements of a hybrid cloud infrastructure, making
it a unified platform across different landing zones, such as edge cloud and on -premises and hybrid cloud
environments. It offers the flexibility to be deployed on some of the popular hosting or co -location
providers, including Equinix and Cyxtera, along with the public cloud environments that are available on
their marketplaces. HCI also provides a single -pane-of-glass management, with an intelligent, built-in
operations management module for better resiliency. The modernization efforts also offer cloud
orchestration and automation layers on HCI. In addition, an HCI solution can work in combination with
cloud computing and offer services such as VDIaaS, ROBOaaS, DRaaS, CaaS, DBaaS, VDIaaS and EdgeaaS.

Enterprises have found the entire experience with HCI to be far simpler than with legacy infrastructure,
especially for remote working environments. They have accrued the benefits of the deployment simplicity
HCI offers, along with ease of management and the readily available infrastructure. Its ability to offer
unified management and policy-based automation eliminates silos and the need for manual processes. This
eventually translates into increased productivity, improved resource efficiencies, faster time -to-market and
cost savings.

“With a rapid rise in hybrid cloud adoption, enterprises are looking for different combinations of
elements within the hybrid cloud setup. HCI is one of the fastest -growing segments. Wipro and
Nutanix have collaborated to develop a robust hybrid cloud solution that ticks all the boxes of an
enterprise client’s cloud strategy, by enabling reduced IT spend, innovative technologies, effective
resource utilization and improved employee productivity.”

– Shashank Rajmane, Principal Analyst, ISG

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Top drivers of enterprises adopting hybrid
multicloud environments
Based on a recent ISG survey, below are some of the top reasons why enterprises are including hybrid
cloud solutions in their IT portfolios:

Figure 1: Top Drivers for Cloud Adoption

1Based on Fortune 2000 Cloud leader respondents for ISG Primary research of Cloud programs.

Source: ISG Research

Highly scalable 89%

Within any hybrid cloud environment, HCI elements are highly responsive to changing enterprise needs.
Many scaling-related challenges are addressed through application modernization, by taking a cloud -
native approach. These applications are built specifically to move from a monolithic architecture to a
microservices environment to harness cloud-related scalability benefits; this is where HCI is important
from a scalable platform perspective and to eliminate complex deployment challenges that are usually
associated with scaling traditional infrastructure.

Increased flexibility in doing business 67%

Enterprises are looking at new ways to build a modern IT ecosystem and gain competitive advantage. They
are increasingly turning to hybrid cloud models to modernize their infrastructure and achieve flexibility in
workload placement without compromising on performance and security. HCI is helping simplify the move
to a hybrid or multicloud model that offers more flexibility in doing business.

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 Focus on reducing cloud costs 60%

For every organization, the primary goal is to reduce IT overheads and costs. In a hybrid setup, modern
HCI appliances function based on a plug-and-play model, reducing the need for highly paid specialists and
extensive IT involvement. With a cloud-cost governance solution, HCI can offer an additional 20 to 30
percent cost savings on top of the cloud savings gained through moving to a public cloud environment.
Nutanix’s Cloud Clusters (NC2) solution unifies private and multiple public clouds, operated as a single
cloud, thereby reducing the complexities involved in managing multiple infrastructures, leading to further
cost savings.

Rapid hybrid cloud deployment 51%

As we see the rate of adoption of hybrid cloud increasing rapidly, there is a corresponding increase in
the demand for the integration of cloud platforms. For these hybrid cloud adopters, flexibility in workload
deployment is a priority, alongside the need to shift on -premises workloads to cloud. HCI systems have
become the backbone of a hybrid multicloud environment, enabling a true hybrid state with greater
flexibility.

Modernize infrastructure 44%

Application modernization has compelled CIOs to look for opportunities to accelerate the move to next -
generation hybrid cloud platforms that leverage cloud -native and HCI technologies. These next-generation
innovative technologies deliver dynamic functionalities and support the rapid development of new
products, processes and services to enhance customer experience. One of the primary advantages of
HCI is that it lets users choose fully integrated and performance -tuned hardware right out of the box;
users just need to plug them in, turn them on, and deploy as needed. For growth, they just need to add
more building blocks to the appliance.

High uptime meeting stringent SLAs 44%

Enterprises prefer to leverage HCI appliances in a hybrid environment due to their high uptime capabilities
that help reduce the risk of interruption associated with infrastructure management tasks – such as
firmware upgrades and system refreshes – and better manage the complexity of decentralized and
distributed systems. HCI can be set up in a matter of minutes; this minimizes downtime, which frequently
occurs during scaling activities. This reduction in downtime improves the overall efficiency of hybrid cloud
monitoring and management activities.

Resiliency through hyperconverged appliances 28%

The growing concern over rapid data backup, security and disaster recovery is currently the fastest -
growing use case in the HCI market. The ability of hyperconvergence to reduce the total cost of ownership
and operating expenses for backup and disaster recovery is a key factor driving adoption. Enterprises are
changing their strategies to embrace a hybrid or multicloud setup as either backup and disaster recovery
option, or as an alternative to on-premises infrastructure.

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Benefits of enterprises leveraging a hybrid multicloud
implementation with HCI elements
Based on ISG’s survey, following are some of the popular advantages that users of HCI solutions in a hybrid
cloud setup get:

Technological benefits:

Better resource utilization 43%

With the help of HCI, enterprises can improve system reliability and availability in terms of storage
and computing power. It enables them to optimize their available resources, providing end users with
a better service experience and reduced operational costs.

Highly reliable 28%

Data centers do not offer any guarantee on infrastructure availability. In contrast, hybrid clouds with
HCI components offer a highly reliable and robust infrastructure, where some vendors offer guaranteed
availability of five nines. In fact, ISG has seen a few vendors in the space that even guarantee certain
outcomes based on the kind of workloads that are in operation at the time of purchase. Such
commitments provide enterprises with peace of mind for what can be significant investments.

Business benefits:

Offers high flexibility 67%

ISG has observed several enterprises that have successfully implemented HCI to support their hybrid
infrastructure and VDI use cases. It has also enabled enterprises to modify their strategies pertaining to
the speed and performance of their machines, while also enabling them to expand and add new machines
as required.

Improved productivity and efficiency 51%

Within a hybrid cloud setup, the traditional infrastructure is less capable of managing high -density,
IO-intensive workloads. During peak activity periods, the pool of storage units might struggle to handle
random IO requests from thousands of virtual desktops. This latency can affect end -user performance
considerably, resulting in loss of productivity. This can also drive down the ROI of the entire solution,
affecting project delivery adversely and leading to process failure which has a direct impact on revenue.
By implementing HCI, IT teams can monitor and manage resources from a single window, thus improving
the overall efficiency. Furthermore, if a vendor owns the components and the hypervisor, it can design the
hypervisor and storage to directly interact with each other, which significantly increases efficiency and
performance. An HCI cluster can also consolidate all the hardware components into an integrated
infrastructure that keeps applications and data close together, offering high network speeds and data
rates, while eliminating any bottlenecks.

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 Ease of management 43%

As hybrid cloud environments are complex in nature, it is of prime importance that all infrastructure
is monitored and managed effectively. HCI solutions can be easily managed from a single interface,
eliminating the need for multiple management consoles and interfaces as a characteristic of a traditional
infrastructure architecture. For HCI with a native hypervisor, this single interface approach significantly
reduces the time and effort spent on infrastructure management, and simplifies tasks for an administrator.
It also enables a single vendor to provide the servers, storage and hypervisor, making the overall solution
much easier to support, update, patch and manage, without traditional compatibility issues and discords
among vendors.

Commercial benefits:

Low costs of storage 60%

In a hybrid setup, implementing an HCI solution can offer improved scale -in and scale-out capabilities,
which makes it cost-effective. Unlike many other technologies, enterprises need not invest in purpose -built
infrastructure. The capacity of an HCI can be expanded to meet changing requirements with no additional
challenges or disruptions. Enterprises can easily eliminate the possibilities of overprovisioning that could
increase operational costs. This helps tremendously reduce infrastructure spend across data centers.

Cost savings 37%

Within any hybrid environment, HCI may not always be the solution with the lowest cost in terms of
capital investments, but in most cases, it is the ease of scalability that allows organizations to purchase
only the needed appliances, thus preventing over -provisioning in the initial investments. HCI also allows
considerable operational expense savings over time by significantly reducing the costs of management and
maintenance. By utilizing a native hypervisor, the storage on HCI can be architected and embedded directly
with the hypervisor, eliminating inefficient storage protocols, files systems and VSAs. Some of the cost
savings stem from the fact that HCI is a self -contained, integrated system. This means an enterprise will
not incur costs such as the ones related to deploying and maintaining a SAN.

A large financial services enterprise saw vast improvement in

customer experience and IT infrastructure uptime by leveraging
Nutanix HCI solution stack and Wipro BLE framework
The organization wanted to standardize its IT infrastructure services, boost application uptime,
simplify datacenter infrastructure management, and enable self -service for end users.
The Wipro and Nutanix solution enabled the bank to gain operational efficiencies, flexible scaling,
freedom from risks associated with forecasting and above all, end -user empowerment.

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Benefits vs. expenditure analysis
While the benefits of hybrid cloud are no longer a subject of debate, CTOs and CIOs still need to solve
the cost versus benefit conundrum. In the post-pandemic world, enterprises would also need the ability to
downscale infrastructure and avoid large capital expenditures and huge bills from cloud providers. When
considering investments in cloud, reduction of costs is a major factor to be considered, depending on the
maturity of an enterprise and its cloud journey. At the outset of the adoption of cloud, there could be a
reduction in running costs; however, once the restrictions are lifted to use cloud resources at will, costs
could explode in a short time. In contrast, hyperconverged infrastructure has been beneficial in managing
workloads more efficiently and effectively, with a steady infrastructure cost. This allows monitoring and
planning of expansions, thus giving back the control over costs to clients and increasing access to manage
their own systems more effectively.

MSPs as harbingers of change

According to a recent study by ISG, 60 percent of cloud initiatives do not achieve the desired
outcomes. This failure is mainly due to inexperienced IT teams, which may handle some of the
complex and increased workload but, most likely, feel overwhelmed and fail to foster scaling. This
forces an enterprise to assign additional responsibilities to employees who are not on the IT team,
which may lead to undesired outcomes, downtime with high costs and delayed time to market. For
enterprises considering cloud transformation, partnering with service providers is critical, as some
amount of hand holding will be required to manage the increasingly complex hybrid and multicloud
infrastructure. They need to adopt strategies that will even change the way employees work in large,
complex and siloed work environments.

As the world adapts to the new ways of working, outsourcing cloud management activities to managed
service providers (MSPs), such as Wipro, has become an imperative. MSPs have a vast experience in
migration activities, along with the required skills for complex hybrid cloud migration engagements.
The availability of skills, on a scalable basis, makes MSPs an attractive proposition. Furthermore,
Wipro offers a hybrid model of onshore and offshore resources, which lowers the average effective
rate and widens the resource base for an enterprise to experiment with new technologies.

Also, enterprises need to engage with MSPs as a provider who works closely with OEMs and offers
a full stack hybrid cloud solution rather than in parts. For example, Wipro’s strategic partnership with
Nutanix allows it to offer a robust multi hybrid cloud solution, with expertise in next -gen technological
elements such as HCI, FinOps, Edge, and more. Both companies work together to first understand the
enterprise’s IT landscape and their future requirements through a SPIN (Situational Problem Implicit
Need pay-off) based questionnaire technique, which becomes an effective tool to take a consultative
and delivery-led approach.

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Wipro FullStride Cloud Services and Nutanix
A partnership that offers a robust hybrid multicloud offering in
combination of HCI solutioning
Enterprises recognize that application modernization is fast becoming a key business priority and the
underpinning infrastructure modernization is key to its success. For organizations looking for the next
wave of digital transformation, the way forward is to allow workloads splintered to run in the place best
suited for them, with the cloud operating model making it Boundaryless.

Wipro has jointly developed a robust hybrid cloud solution by partnering with Nutanix to help enterprises
have a consistent platform for operations and management across edge, core, and hybrid and multi cloud
for hosting traditional and cloud-native applications.

The Wipro FullStride Cloud Services’ BoundaryLess Enterprise (BLE), powered by Nutanix’s enterprise
hybrid multicloud portfolio solution, provides enterprises with a consistent cloud experience across
landing zones including edge, data centers, hosted service providers and/or public clouds. Wipro FullStride
Cloud Services’ BLE provides a collaborative solution and service framework that helps reduce lead time
and the overall effort, while making it easier to scale the application. This joint solution allows enterprises
to run both traditional and cloud-native workloads on a single unified platform, leveraging a one -stop shop
(marketplace) for all the infrastructure services, such as IaaS, CaaS, PaaS, DbaaS, and EUCaaS. Wipro offers
its deep industry expertise and cloud infrastructure services to help enterprises stay focused on business
results, rather than managing their IT.

Figure 2: Edge to core to hybrid multicloud reference architecture

IaaS DBaaS CaaS PaaS EUCaaS SaaS

One Platform | Any App | Any W here

Manufact uring
Server and Storage Refresh IT and Business Users
Warehouse
Position Core HCI
Predictive Industrial Hosted Multicloud Options
management Maintenance Automation
Software Defined Solution
Freedom of Choice - Infrastructure
Ret ail Ed g e IT DC Extension Data Locality Multicloud Services

In-Store
Analytics
Video
Surveillance
Asset
Management
Consumerized Global IT Bursting DR as a Service BMaaS
Marketplace
FinServ
Storage as a Service
RoBoDo ISV Cloud Video KYC Hosted Cloud
Database as a Service

Healt hcare Container as a Service

Edge AI PACS / HER EMR Infrastructure as a Service

Hyperscalars
CMI

Streaming
VOD Services
CDN

nBLUE- Private Hybrid Nutanix on Public

Edge Cloud Cloud Cloud

Source: Nutanix

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An enterprise cloud built on HCI lets organizations instantly take advantage of cloud experience, agility,
resiliency, elasticity, scalability, simplified management, intelligent operation and flexible consumption
models. The above diagram shows the edge to hybrid multicloud solution building blocks of the Wipro
FullStride Cloud Services, powered by Nutanix. The core of the solutions is built on five key elements:

Nutanix Cloud Infrastructure (NCI) provides a complete software stack to unify hybrid cloud
infrastructure, including compute, storage and network, hypervisors and containers, on public or
private clouds, all with built-in resilience, self-healing, disaster recovery capabilities and security.

Nutanix Cloud Manager (NCM) adds the control plane for provisioning, operating, automating and
governing workloads across clouds. NCM brings unprecedented simplicity by combining aspects of
administration, reporting, intelligent infrastructure, self -service, application automation and
application provisioning, with cost and security governance.

Nutanix Unified Storage (NUS) is a distributed and software-defined storage solution that provides
the scale organizations need to serve any workload anywhere — from core to edge to cloud. It is an
alternative to traditional storage servers for unstructured files and objects storage. It also offers
intelligent analytics integrated into the solution, providing data visibility and deep insights for the
governance and security of data.

Wipro Digital Database Platform, Powered by Nutanix Database -as-a-Service (NDB), enables
small, nimble teams to easily manage large fleets of SQL Server, Oracle Database, MySQL, MongoDB
and PostgreSQL databases using a single API and console, freeing their time and skills to focus on
mission-critical databases. With Nutanix Database Service, developers can self-service their database
needs through a simple Database-as-a-Service experience.

Wipro virtuadesk, powered by Nutanix End User Computing -as-a-Service, delivers virtual apps
and desktops to users worldwide, from public, private and hybrid cloud infrastructure. Nutanix Frame
is a simple, fast and flexible Desktop-as-a-Service (DaaS) platform that can run end-user workloads on
Nutanix VDI, on public clouds (Azure, AWS or GCP) or on both these, to enable a true hybrid cloud
approach to end-user computing.

While the above works seamlessly, there is a need for a managed services layer, which is offered by Wipro’s
automation engine, ServiceTheatre solution. It allows the delivery of end -to-end cloud professional services
to speed up ROI and lower the cost of ownership. The solution accelerates services roll out during various
phases of an IT lifecycle, such as build, operate and modernize. It leverages state -of-the-art modular
automation and composability of services exposed as API endpoint. These services can be augmented or
called directly from the digital platform, self -service portal or DevOps workflows. Some of the important
use cases are automated provisioning, DBaaS as single console, automated migrations and single pane of
glass, which are built up on top of the Nutanix platform, integrated with Wipro’s ServcieTheatre solution.

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Figure 3: ServiceTheatre integration with Nutanix Enterprise Cloud

Source: Nutanix

Some key benefits of ServiceTheatre are:

⬤ Up to 30 percent improvement in IT operations and managed services

⬤ Transforms IT services delivery by enabling providers with platform augmented services model

⬤ Delivers consistent service standard and maturity across hybrid cloud/multicloud environments

⬤ Provides single-pane-of-glass service delivery for hybrid cloud environments

⬤ Centralizes automation and leverages a modular approach to create and curate new automation utilities
from existing ones

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 Conclusion

As hyperconverged offerings continue to mature and beat out traditional enterprise offerings, the
evaluation criteria and priority list are shifting. Like the hybrid multicloud, with HCI, it is no longer just
about cost-effectiveness and simplicity. While these remain important benefits to evaluate when selecting
a cloud provider or an HCI vendor, performance is rising on the priority list, and the traditional storage -
centric definition of performance is no longer valid. HCI is not only a buzzword but a revolutionary way of
thinking about IT infrastructure that reduces IT investments in terms of both money and human resources.
ISG believes that HCI solutions need to be given due importance to ensure that organizations can gain
maximum benefits from modern IT infrastructure. As the IT industry continues to evolve, HCI is the next
logical step for on-premises and cloud-integrated virtualization infrastructure. Enterprises continuing
with traditional virtualization architecture may end up spending far more on capital, human resources
and training than they would have if they made a switch to the simplicity and savings of a an HCI solution.
Furthermore, the traditional storage-centric definition of performance is no longer valid; high -performance
storage is becoming the norm.

The Wipro FullStride Cloud Services, powered by Nutanix, leverages the entire Nutanix enterprise cloud
portfolio to deliver a true hybrid multicloud solution integrated with Wipro’s cloud services framework,
accelerators and Cloud Migration Studio to enable enterprises to accelerate their cloud adoption journey
and deliver business value. Enterprises looking for a highly available environment, along with a high fault
tolerance rate and constant uptime of appliances, can opt for this solution. Wipro is an ideal vendor for
enterprises that have these requirements, where it helps them recognize strategic cost -saving initiatives
and strike a balance between IT spend, resource utilization and employee productivity, leveraging
innovative technologies.

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Summary Facts

Headquarters Revenue Employee Strength

Wipro is The company’s The company
headquartered 2021-2022 reports more than
in Bengaluru, India. revenue was $10.4B. 2,50,000 employees.

Service Portfolio Competitors

Digital Transformation, Wipro competes against
Technology Services, both global and Indian IT
Consulting and Business services firms, consulting
Process Services. firms, BPS providers and
systems integrators.

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 Summary Facts

Headquarters Revenue Employee Strength

Corporate Headquarters, 1.28B (as of Q1 FY23) 6500+
1740 Technology Drive,
Suite 150, San Jose, CA 95110,
United States (855)-NUTANIX

Service Portfolio Competitors Net promoter Score

Hybrid multicloud solution Primary HCI 90+
provider, Hyperconverged vendors like VMware,
Infrastructure, Cisco are nearest
Database-as-a-Services, competitor and Public
EUC solutions, Multicloud cloud providers
cost governance solutions,
Unified Storage Solutions

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About the Author

Shashank Rajmane
Manager and Principal Analyst
Shashank.Rajmane@isg-one.com
At ISG, Shashank Rajmane is the Principal Analyst for Public Cloud
Transformation and Private/Hybrid Cloud & Data Center Outsourcing studies.
He has more than a decade of extensive research experience and has led the
ISG Provider Lens TM studies – Public Cloud Consulting & Transformation and
Private/Hybrid Cloud & Data Center Outsourcing Services. He leads the efforts
for the U.S. geography and global geography reports. Apart from authoring
these reports, Shashank has been part of many consulting engagements and
helps ISG’s enterprise clients select the right service providers and vendors
based on their IT buying requirements. He is also responsible for authoring
thought leadership papers, briefing notes, blogs, and service provider
intelligence reports, especially in the next-generation cloud and
infrastructure services domain. He has also authored several research
papers on best practices for choosing cloud vendors and cloud management
platforms, along with writing several whitepapers on the cloud industry.

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ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and
advisory firm. A trusted business partner to more than 800 clients, including more than 75
of the top 100 enterprises in the world, ISG is committed to helping corporations, public
sector organizations, and service and technology providers achieve operational excellence
and faster growth. The firm specializes in digital transformation services, including
automation, cloud and data analytics; sourcing advisory; managed governance and risk
services; network carrier services; strategy and operations design; change management;
market intelligence and technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in
more than 20 countries—a global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research and analytical capabilities
based on the industry’s most comprehensive marketplace data.

For more information, visit www.isg-one.com.

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