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Script ACA

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Khateeb Rehman
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353 views

Script ACA

Uploaded by

Khateeb Rehman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Greeting

1) Hi, my name is ( ), how are you doing today?


2) Hi, my name is ( ), calling from Health Enrollment Center, how
are you doing today?

Pitch

The reason for my call is to inform you about the government-provided


free subsidies. This plan can help you cover your medical bills, co-pays,
prescription drugs, and many other additional benefits—at no cost to you!

Can you please tell me if you’ve already received your free subsidies,
or not?

(If they say “No”)

Okay, I’ll assist you in getting your subsidies and benefits on the same
plan which you have right now. So, let’s get started with a few quick
questions:

1. Do you already have health insurance through the carrier? (If yes)
Through which carrier?
2. How old are you?
Can you tell me your Date of Birth?
(We’re helping individuals aged 19 to 64.)
3. Just to confirm, you don’t have Medicare, Medicaid, or employer-
provided coverage, correct? (The answer must be No to proceed.)

Congratulations, you are perfectly qualified for free additional benefits.


Now I’m going to bring my licensed agent from your area, and he will assist
you further. So, what is your zip code down there?

Disclaimer: So, do you authorize me to transfer this call to the licensed


agent even your number is on Federal ,National or State DON’T CALL LIST ?
(Must be YES)

Transfer: Okay. You might hear some ringing or brief music, just hang tight
and your call will be connected shortly. Alright?
Rebuttals

DNC Disclaimer Rebut

 It’s just Health Insurance and I need your consent before transferring
you to the licensed agent. (What is this/No)
 I will just make your health insurance journey easier by agreeing to
transfer your case to our licensed agent it's all about making sure
you're taken care of. (why do you need my consent?)
 It’s just in case the call is disconnected for any reason, we will call you
and help you with your Health Insurance. (I don’t want future calls)

Busy: I understand you are busy, but this will just take a couple of minutes,
and I promise it will be beneficial for you.

Not Interested (Product Knowledge)

 I’m not selling you any kind of insurance I just want to help you with
zero Dollar health plan. Zero dollars mean zero-dollar deductible, zero-
dollar doctor visit, and zero dollars for health prescriptions. NO
deductible, no co-pays, nothing.
 I am not asking you to switch your plan or buy anything. Just check our
option and if you like what we are offering you can take it otherwise
there is no obligation on your end

Market Place Insurance Companies:

UNITED HEALTH CARE, AETNA, CIGNA, MOLENA, BLUE CROSS\BLUE


SHIELD(ANTHEM), EMBEDDER, OSCAR, Florida Blue, Care Source.

Does Not Qualify:

MEDICARE, MEDICAID.TRICARE, VA.

If the customer is enrolled in Medicare but also has Marketplace


Insurance:

Ok I can help you with your marketplace Insurance through Affordable care
ACT which is Government subsidized package for marketplace consumers.

Unfortunately, we cannot work on your Medicare Insurance. We just work


with the market please let me transfer my call to the Licensed Agent and
once he picks up the call. You just let them know that you have a
Marketplace plan, and you are looking for subsidies and benefits. That’s it. (If
you let them know you also have Medicare, they won't be help you because
they are not work with Medicare Consumers)

Additional Info

Alright, there is a plan available for you with zero-dollar monthly


premium, which means zero-dollar deductibles, zero-dollar co-pays, no
charge doctor visit, no-charge net prescription.

On your current plan you must be paying monthly premiums,


deductibles, co-pays etc. The plan which we are offering you will have zero-
dollar deductibles, zero-dollar co-pays, no charge doctor visit, no-charge net
prescriptions.

I’m calling you from marketplace, we are working with 25 top-rated


carriers, I just called you so that everything will be in place, and you will be
getting everything that you are eligible for.

Additional Questions

How long have you been using that?

In which state are you residing?

Q) What is your estimated annual income?

ZIP Code: Okay, go ahead and provide me with your zip code so I can
check which benefits are in your area.

I believe you already have health insurance through the marketplace,


right?

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