Project Quality Plan Example V2
Project Quality Plan Example V2
21022-PQP-001
Project Quality Plan
Client
Contractor Logo Status:
Logo Revision:
FOR
Date:
Page 1 of 33
01 03.05.2024
CONSTRUCTION
Project Name
Project Number
Project Address
© This Document is the copyright and property of Contractor Ltd. This Document shall not be reproduced in any form or by any means,
transmitted, lent or used for any other purpose other than for which it was provided without the prior written consent from an authorised member
of staff.
The only CONTROLLED version of this document is the digital version that resides in the Document Management System. Any copies made of
this document shall be considered UNCONTROLLED.
[This document is provided as an example of the contents and style of a Contractor’s Quality Plan.
It is not a definitive template. It is the responsibility of anyone using this document to support the
development of their own plan to ensure that their plan is compliant with their own company’s
processes, procedures and the contract to which it is being applied.]
This document, together with associated documents will be reviewed monthly and as required to reflect
developments/ changes on site.
Review Log
Revision Status
00
01
02
03
The master-controlled copy of this document will be maintained electronically within the CDE
Table of Contents
Table of Contents.................................................................................................................................3
1.0 Introduction...............................................................................................................................5
1.1. Project Synopsis.....................................................................................................................5
1.2. Purpose of Document............................................................................................................5
1.3. Relationship with other documents.......................................................................................5
1.4. Control and Distribution of the PQP......................................................................................5
1.5. Review and Update................................................................................................................5
2.0 Abbreviations & Definitions.......................................................................................................6
2.1. Abbreviations, Acronyms.......................................................................................................6
2.2. Definitions..............................................................................................................................6
3.0 Project Overview.......................................................................................................................8
4.0 Project Requirements................................................................................................................9
4.1. Contract.................................................................................................................................9
4.2. Works Information.................................................................................................................9
4.3. Quality Norms......................................................................................................................12
4.4. Codes, Standards & Guidance..............................................................................................13
5.0 Quality Objectives & Targets...................................................................................................14
5.1. Project Objectives & Targets................................................................................................14
6.0 Project Quality System.............................................................................................................15
6.1. Overview..............................................................................................................................15
6.2. “Contractor” Quality Management System.........................................................................15
6.3. Project Quality Plan.............................................................................................................15
6.4. Method Statements.............................................................................................................15
6.5. Inspection Point Programme (ITP).......................................................................................16
6.6. Quality Records....................................................................................................................17
6.7. Project Final File (PFF)..........................................................................................................18
7.0 Site Organisation, Authority and Responsibilities....................................................................19
7.1. Client....................................................................................................................................19
7.2. Contractor............................................................................................................................19
7.3. Site Operatives, Subcontractors & Suppliers.......................................................................21
7.4. External Design Teams, Specialist Consultants & Materials Testing Laboratories...............21
8.0 Competence, Awareness & Training........................................................................................22
9.0 Communication.......................................................................................................................23
9.1. Project Communications - Client.........................................................................................23
9.2. Project Communications – Internal.....................................................................................24
9.3. Project Communications – Stakeholders/ External..............................................................24
10.0 Document Control...................................................................................................................25
10.1. Document Control...........................................................................................................25
10.2. Access to Documents.......................................................................................................25
11.0 Design......................................................................................................................................26
11.1. General............................................................................................................................26
11.2. CDM 2015 Duty Holders..................................................................................................26
11.3. Client Design....................................................................................................................26
11.4. Contractor Design............................................................................................................27
12.0 Control of Products & Services................................................................................................29
12.1. Subcontractors.................................................................................................................29
12.2. Materials..........................................................................................................................30
12.3. Receipt, Handling & Storage of Products and Materials..................................................30
12.4. Non-Compliant Products & Materials..............................................................................31
13.0 Control of Measurement & Test..............................................................................................31
13.1. Site Measuring & Test Equipment...................................................................................31
13.2. Testing Services................................................................................................................31
14.0 Non-Conformance Management.............................................................................................31
14.1. General............................................................................................................................32
14.2. CLIENT Non-Conformance Procedure..............................................................................32
14.3. Contractor Non-Conformance Procedure........................................................................32
15.0 Inspection, Audit & Reporting..................................................................................................34
16.0 Records....................................................................................................................................35
17.0 Appendices..............................................................................................................................35
1.0 Introduction
1.1. Project Synopsis
The project is [Project Name ….]
The main scope of this Plan is to define the specific organisation of the Contractor, the different tasks and
responsibilities, the operational methods and their controls, the technical notes concerning the particularly
complex operations together with their controls in order to execute the project.
The PQP and supporting documents are live documents which will be updated and maintained throughout the
project lifecycle to ensure they remains current and relevant to the site conditions and ongoing activities
1.3. Relationship with other documents
This PQP forms part of the overall “Contractor” project QSE management system which includes the following
key documents:
The master controlled and native copies of this document will be maintained electronically within the
Contractor folder location XXX
The PQP will be issued / published on the Client site folder XXX and by extension all project parties will be
made aware of its upload / update.
In addition, this document along with other plans will be issued to sub-contractors during the procurement
process.
CO Contractor
CM Contract Manager
QM Quality Manager
SM Site Manager
SE Site Engineer
QC Quality Control
QA Quality Assurance
NC Non-Conformity
SHOULD Indicates that a provision is not mandatory but recommended as good practice.
Indicates an optional requirement and is used where a provision is completely
MAY
discretionary.
4.1. Contract
Description of the Form of Contract being used
Specifications
Client Policy.pdf
Survey Report
Approved Equipment -
Drawing Manual
Data Schedules.doc
Drawings
exhaustive list and should be added to with the project relevant documents.
Term Meaning
TEL-03-012 Is. No. 4 General Specification for Underground Fibre Optic Cables
The following are the key documents to control quality on the project:
“Contractor” employ a BS EN ISO 9001:2015 Accredited Quality Management System which underpins all our
operations. The overarching procedures contained within the Contractor QMS will be applied where
appropriate to support the project quality requirements and for general business functions.
This Project Quality Plan (PQP) is the main document describing the project specific quality arrangements,
procedures, instructions and responsibilities, to be implemented on the XXXX Project
The PQP has been produced in accordance with the requirements of Client.-QUALITY REQUIREMENTS FOR
SITE CONTRACTORS
The Project Quality Plan will be retained electronically within the Contractor folder XXX and published to the
shared CDE
Method statements shall be prepared for each work activity on the project, shall describe how works will be
carried out to ensure that design parameters, safety and quality requirements are achieved, and describe the
resources required and persons responsible for the work.
Method Statements shall be prepared in accordance with the following documents (where provided):
The Project Manager/ Site Manager shall ensure that a Method Statement is issued for every work activity
All method statements will be retained electronically within the Contractor CDE
A preliminary list of anticipated Method Statements for the works phase has been attached to this PQP within
the CDE for information. A live schedule will be maintained and retained electronically within the Contractor
Filing System.
Method Statements and their approvals by the Client shall be issued and managed via the Client document
management system as per the Client Quality Requirements for Site Contractors
All Method Statements and their approvals transmitted between the Contractor and the Client will be codified
as indicated in the project guide, uploaded and filed in the CDE.
All prepared Method Statements and their approval status will be registered on the CDE. Please refer to this
for current status
Inspection & Test Plans will be used to identify, plan and perform inspections, examinations, and field tests, in
accordance with the Works Information and as agreed with the Client
The purpose of the Inspection & Test Plan is to describe on one document the inspection and testing activities
for each definable feature of work. It will refer to the relevant Procedure or Specification, where testing
procedure and acceptance criteria are defined, the inspection method, testing frequency and applicable
quality record. The inspection method and testing frequencies will be in accordance with contractual
requirements and applicable standards and codes.
The Project Manager/ Site Manager shall ensure that all ITPs are produced on the Client’s form or an agreed
Project Format and are submitted to the Client’s Rep for review and approval prior to any works commencing.
Representatives from the Contractor and Client representatives and external parties will be involved in the
inspection and testing process. The inspection types referenced in the ITP are as follows:
R – Document Revision;
RI – Random Inspection;
W – Witness Point;
H – Hold Point.
The notification method and frequency shall be agreed in the Kick-off meeting. In case this is not specified, the
following notification criteria applies:
Contractor shall submit a Request for Inspection to the Client Project Manager, two days in advance
of on-site planned inspection / testing activities;
Contractor shall submit a Request for Inspection to the Client Project Manager/Rep, seven days in
advance of off-site planned inspection / testing activities.
Upon completion and acceptance of inspection and/or testing activities, signatures from both Contractor and
Client representatives shall be registered immediately, in the record and ITP forms. A final sign-off of the ITP
shall be required upon completion of all ITP items.
A preliminary list of anticipated ITP’s for the major works phase has been attached to this PQP within
Appendix 7 for information. A live schedule will be maintained and retained electronically within the
Contractor CDE.
ITP’s and their approvals by the Client shall be issued and managed via the Client document management
system as per the Client’s requirements - Quality Requirements for Site Contractors
All ITP’s and their approvals transmitted between the Contractor & Client will be codified as indicated in
project guide and uploaded and filed in the Client’s CDE folder – Inspection & Test Plans (ITP’s)
All ITP’s and their approval status will be registered on the relevant folder contained within the CDE. Please
refer to this for current status
Quality Records will be prepared, obtained and collated as the project progresses to support and provide
evidence of contract compliance. The required quality records will be identified in the ITP’s and may take
various forms from test certificates, to certificates, to email confirmation as appropriate.
All Quality Records will be retained electronically within the Contractor’s CDE and where appropriate, and
complete, published to Client’s Filing System.
The Project Final File (PFF) will be delivered to the Client within 28 days of completion.
All sections of the Client’s Final File Index will be completed as per the requirements.
All documents that will form part of the PFF shall be named and numbered correctly as per the Client’s Final
File Index.
1 x electronic copy to be put on the Client’s CDE system. The digital version of the AS-BUILT drawings
shall be submitted in both AutoCAD 2013 (.dwg) and .PDF formats.
1 x hard copy submitted to the Client’s office.
2 x hard copies of all AS-BUILT drawings and O&M Manuals.
The AS-BUILT drawings, both soft (.PDF) and hard copies shall be supplied stamped verified as-built.
All Project Final File documents transmitted between the Contractor and the Client will be codified as
indicated in the project guide, uploaded and filed in the Client’s CDE in the appropriate sub folder
“CLIENT NAME” as client have responsibilities to review and approve quality documents, and participate in any
agreed inspections identified in the ITP’s
7.2. Contractor
The Contractor has responsibility for carrying out the works in accordance with the contract and Works
Information.
The Contractor Project Manager has ultimate responsibility for the preparation, overall management &
implementation of this PQP.
Members of the Contractor site management team will be delegated roles and responsibilities to supervise and
implement specific elements of the PQP and wider systems of work.
Please refer to Appendix 2 for Project Organisational Chart and Appendix 3 for Site Contact Information
The Project Organisational Chart and Site Contact Information is a live document and shall be updated each time
there are changes to the Project personnel.
The Project Manager shall be responsible for maintaining the Project Organogram
Role Responsibility
Preliminarily drawing up the production process analysis with the support of the
Contractor Project Manager, Site Manager ….
Checking that the instructions, drawings, specifications, equipment, and control
Contracts instruments are available before start of work
Manager Arranging the appropriate action so that the site personnel have sufficient training to
carry on its work in a continually effective manner
Support the Contractor Project Manager and Client Project Manager to arrange
training of personnel for the use of facilities and equipment.
Project Will be familiar with the Project Scope, Drawings and Specifications.
Manager Shall have the authority to stop work for cause, reject work, order work removed,
initiate remedial work, propose solutions, and reject material not in compliance with
the Contract.
Develop and periodically update (as required) the Project Quality Plan (PQP).
Develop the project’s Inspection & Test Plans (ITPs) for each element of the
construction works.
Develop and update (as required) all Project’s Method Statements.
Develop specific Field Inspection Checklists (FICs) for each definable feature of work
(as required).
Support the construction personnel to carry out the process control activities.
Establish and implement QC programs for the Contractor and its various sub-
including all remedial action taken to prevent the re-occurrence of the defective
work.
Monitor the repair or re-construction of rejected work and document corrective
action, including all remedial action taken to prevent the re-occurrence of the
defective work;
Shall ensure that MEP personnel are trained and/or qualified in conformity with
applicable statutory/mandatory reference national / international norms and
contractual technical requirements.
Shall assist and support the Site Manager during development of MEP specific
Inspection & Test Plans (ITPs).
Shall assist and support the Site Manager during development of MEP specific Field
MEP Manager Inspection Checklists (FICs), Site Acceptance Test Checklists (SATs) etc.
Shall witness all MEP site acceptance testing and commissioning and shall sign-off all
related quality documentation.
Work closely with the CLIENT Project Manager/Site Manager/Assistant Site
Manager/Supervisors to ensure effective Quality Control.
Attend meetings as required by the CLIENT Project Manager
Subcontractors and Suppliers may be delegated roles and responsibilities to implement specific elements of the
PQP such as testing, providing quality records etc.
Role Responsibility
Demonstrate commitment to the implementation of the PQP & Quality Policies on
All Site site
Operatives & Carry out their works in accordance with the requirements of the PQP, RAMS & ITP’s
Subcontractors Co-operate with the CONTRACTOR & CLIENT and contribute to continual
improvement
7.4. External Design Teams, Specialist Consultants & Materials Testing Laboratories
External Design Teams, Specialist Consultants and Materials Testing Laboratories engaged on the project have
responsibility for ensuring they provide design information and/ or services to assist in quality compliance and
to ensure the objectives of this PQP can be achieved
Designers & Specialist Consultants may be delegated roles and responsibilities to implement specific elements
of the PQP
Role Responsibility
Design Team & Ensure that their design, survey, or service provided is compliant with the
Specialist appropriate standards and regulations
Consultants Contribute to the preparation of the PQP, RAMS & ITP’s as appropriate
Support the development and submission of consents, licences, and authorisations
CONTRACTOR and our subcontractor personnel shall be subject to HSE training/Induction in accordance with
the governing laws, regulations and site safety rules.
All personnel shall be briefed on the method statement for the work activity they are carrying out and hold
competence cards, certificates or accreditations as appropriate to their duties
Copies of all training and competence records will be retained electronically within the Contractor CDE.
9.0 Communication
9.1. Project Communications - CLIENT
General
In the first instance any communication at a site level should be done through the
CLIENT Project Manager and/or Rep on site. The Project Manager/Site Rep will then
distribute the information to the relevant parties
Site Induction
All contractors attending site shall receive a site specific induction that addresses the
site risk, contact details, and any site specific processes or procedures
Weekly Meetings
The CLIENT Construction team will hold a weekly site meeting that all contractors can
attend, the minutes shall be recorded and distributed to all the contractors involved in
the works.
Progress Meetings
A progress meeting between the CLIENT Project Manager and Contractor shall be held monthly or as directed
by the CLIENT Project Manager. The CONTRACTOR Project Manager shall produce a progress report and
ensure it is made available to the CLIENT Project Manager one week prior to the progress meeting. The
contents of such progress reports shall be in accordance with (but not limited to) the CLIENT’s requirements
for Progress Meetings and Progress Reports. Minutes of progress meetings shall be produced by CONTRACTOR
All contractual communications between Contractor & CLIENT shall be via the CLIENT document management
system.
All documents transmitted between Contractor & CLIENT will be codified as indicated in project requirements
and uploaded and filed in the appropriate folder in the CDE by the party making the communication
The following contractual communications between Contractor and CLIENT will be registered on the
appropriate folder of the CDE:
Workforce involvement will be encouraged and incorporated into the monitoring and improvement of the PQP
Daily Shift Briefings, Activity Briefings and Toolbox Talks
Onsite communications, such as daily shift and activity briefings, will be used for 2-way communication with the
site workforce on health, safety, environmental and quality matters.
Items discussed will include any topical information about the planned activities, coordination of inspections and
tests, matters requiring attention/ focus, feedback on previous items raised, complaints received etc
This communication will be addressed to all relevant members of the workforce, including new starters and
subcontractors, before they start work each day.
Meeting Agendas
Regular progress review meetings shall be held internally with the CONTRACTOR site team and between and our
subcontractors.
Quality topics will be included as an item on the agenda to ensure full consideration is given to the QA/QC aspects
of the project.
Client Document Reference:
All meeting minutes shall be produced by the CONTRACTOR Project Manager or delegate and promptly
distributed to all attendees including guests. All meeting documents including the agenda shall be kept together
and filed in accordance with the Contractor’s Quality Management System.
Quality Management Performance
The CONTRACTOR Project Manager will ensure that the following information is shared/ communicated with the
site team and other relevant parties as and when appropriate:
As appropriate communications with stakeholders and other 3rd parties will be achieved through meetings,
telephone conversations and emailed correspondence.
Key communications documents with regulators/ stakeholders will be retained electronically within the George
Leslie M Drive folder 2B
CLIENT will be invited to attend any meetings held with regulatory bodies and will be copied in on any relevant
correspondence
10.0Document Control
10.1. Document Control
The CONTRACTOR Project Manager has overall responsibility for the control and distribution of
documentation and other information to and from CLIENT and other parties involved in the project.
Members of the CONTRACTOR site management team will be delegated duties to manage the control and
distribution of documentation and information as appropriate to their role.
Document control and distribution on this project shall be as per Contractor QMS procedure.
The control and distribution of documents between Contractor & CLIENT shall be via the CLIENT Project CDE
document management system as per the Client’s Quality Requirements for Site Contractors
All documents transmitted between Contractor & CLIENT will be codified as indicated in project guide -
Method Manual Documentation Identification, uploaded and filed in the appropriate folder in the
CDE by the party issuing the document
The CONTRACTOR Project Manager shall ensure that controlled copies of current technical and quality
documents and records are available for use on-site in hard or soft copy as appropriate.
All other documents will be stored electronically within the Contractor CDE and where appropriate uploaded
onto Client’s document management system
The CONTRACTOR Project Manager shall be responsible for ensuring that suitable IT and communications
arrangements are in place to facilitate the works
Access to CLIENT’s document management system system and training in its use shall be arranged via/
coordinated by the CONTRACTOR Project Manager
11.0Design
11.1. General
Document Name
The statutory role appointments under CDM 2015, applicable to this project, are as follows:
Where appropriate
Design changes to the Drawings between Contractor & CLIENT will be managed via one of the following
mechanisms:
Where appropriate design changes shall be followed up with the appropriate contractual communication (e.g.
Early Warning, Compensation Event etc)
The internal CLIENT procedures to manage design changes are noted below for information.
Any changes to the CLIENT Drawings will be managed through the CLIENT design Change Procedure using the
forms below:
1. Design Change Notification (DCN) when the site executes a minor Design Change. The CLIENT
Construction Team submits a DCN to CLIENT Project Manager to inform and ensure traceability in the as built
drawings.
2. Proposal for Design Change (PDC) When Site wishes to propose a design change to design,
Construction Team send a PDM to Client Project Manager for approval. Client Project Manager replies issuing
an NDM when accepted. The design change cannot take place until engineering have accepted on the NDM.
3. Notice of Design Modification (NDM) Issued by Client Project Manager when making a design change
informing Site.
The Client Project Manager will send an NDM in writing to the Site, including all the information needed about
the design change, the affected documents and the proposed changes. Client Project Manager will issue NDMs
to reject DCNs, confirm PDMs and to notify design changes. Site will include in the NDM additional
information about possible price and schedule impacts and will send to the Client PM for final approval or
rejection.
Technical Queries
The project operates a technical query system. The CONTRACTOR Project Manager or delegate shall be
responsible for putting all requests for clarification on information in writing on a technical query form (TQ).
Technical Queries between Contractor & CLIENT shall be issued and managed via the CLIENT document
management system.
All TQ’s and responses transmitted between Contractor & CLIENT will be codified as indicated in the project
guide, uploaded and filed in the relevant file in the CDE by the party raising or responding to the TQ
All TQ’s between Contractor and CLIENT will be registered on the form contained within the relevant CDE
folder.
Where appropriate technical queries and/ or responses shall be followed up with the appropriate contractual
communication (Early Warning, Compensation Event etc)
- Coordination
- Installation
- Detailed Design
- Provision of SER Certificate
- Review by Design Team
5 Curtain walling Review and comment
- Coordination
- Installation
10
CONTRACTOR shall allow for a minimum of 4 weeks for CLIENT to review all Contractor design
elements prior to progression on said elements.
All temporary works proposals shall be provided by CONTRACTOR with supporting calculations.
CONTRACTOR shall submit all temporary works methodologies at least 10 days prior to the activities
taking place.
Design Changes & Technical Queries
Contractor Ltd shall operate a technical query system. The Project Manager or delegate shall be responsible
for ensuring all requests for clarification on information are carried out by the following process:
TQ no.;
Brief description;
Dates when TQs are raised;
Dates by which responses are required;
Dates that responses are received
Where appropriate, Technical Queries will be transferred and communicated to CLIENT via the Technical
Query Procedure in Section 11.3 above.
Technical queries and/ or responses shall be followed up with the appropriate contractual communication
(e.g. Early Warning, Compensation Event etc.) where appropriate
Client Document Reference:
Procurement of Subcontractors on this project shall be as per Contractor QMS procedure for Subcontracts.
Suppliers services are subject to internal approval and are evaluated based on their ability to meet contractual
and quality requirements
Sub-Contractors will only be selected from the Approved Sub-Contractors database maintained by the QSE
Department. Before becoming approved sub-contractors must complete the pre-qualification checklist (4G)
which is sent to the QSE Department and Accounts Department for vetting.
Where a client nominated supplier is specified, the Client is responsible for competence checks. However,
competence concerns about Client nominated suppliers must be brought to the Client’s attention.
Once pre-qualified and prior to site commencement, Sub-contractors are required to provide the following;
All Sub-contractors will be inducted on site and made aware of relevant risks identified in the Pre-Construction
information pack, the Construction Phase Health & Safety Plan and that they are familiar with the Method
Statements, Risk Assessments, and Inspection & Test Plans they will be working under.
Sub-Contractor performance will be assessed as the works progress and will be subject to compliance and
monitoring checks as detailed in the ITP and Method Statement
Subcontractors will be required to provide quality records as appropriate to the ITP for their works
A preliminary list of proposed subcontractors has been attached to this PQP within Appendix 4 (this list is not
exhaustive).
A live schedule of all subcontractors and their status will be maintained and retained electronically within the
Contractor CDE.
12.2. Materials
Procurement of materials and products on this project shall be as per Contractor QMS procedure for Material
purchase orders.
Suppliers of materials and products are subject to internal approval and are evaluated based on their ability to
meet contractual and quality requirements
Suppliers of materials and products will only be selected from the Approved Suppliers database maintained by
the QSE Department. Before becoming approved suppliers must complete the pre-qualification checklist
which is sent to the QSE Department and Accounts Department for vetting.
All materials and products proposed for incorporation into the permanent works shall be listed in the method
statement and be submitted for acceptance at least 3 weeks prior to programmed use or as agreed with
CLIENT, to ensure their suitability. Technical specifications, data sheets, test certificates etc shall be submitted
to the CLIENT Construction Manager as identified in the appropriate ITP.
Project specific requirements for material and product quality control and documentation are described
within the following documents.
Free issue material provided by the CLIENT or others will be subject to acceptance checks upon receipt as per
the ITP. Any damage or defects found will be raised with the provider/ issuer for resolution and a non-
conformance report (NCR) raised as detailed in Section 14 below
A preliminary list of proposed materials and products (including their suppliers) to be incorporated into the
permanent works has been attached to this PQP within Appendix 5 (this list is not exhaustive).
A live schedule of all materials to be incorporated in the permanent works will be maintained and retained
electronically within the Contractor CDE.
All incoming products, materials and equipment will undergo an inspection at the point of delivery to site as
identified in the ITP and/ or Method Statement. This may include conformity checks such as quantity,
dimensions, material type, class, grade, consistency etc. Acceptance and rejection shall be documented by
means of delivery notes, site-specific checklists, and photographs as appropriate.
All materials and products will be handled, stored, and distributed as per the manufacturer’s guidance, any
applicable regulations or industry good practice to avoid damage, deterioration and/ or to ensure traceability.
Sufficient storage containers, laydown, and other facilities will be in place prior to the delivery taking place
Receipt, handling and storage instructions/ procedures for products and materials will be incorporated in the
Method Statement and ITP’s where appropriate.
12.4. Non-Compliant Products & Materials
The person performing the inspection shall initiate a non-conformance report as per Section 14 below. All
non-conformities shall be notified to the supplier to procure replacements and the non-conforming product
will be removed from site. Disposal or returning of non-conforming material shall be documented.
Control of Measuring and Test Equipment on this project shall be as per Contractor QMS procedure for project
management & test instrument management.
The CONTRACTOR Project Manager or delegate shall ensure that only equipment of known calibration is used
for measurement and testing purposes. All such equipment and instruments including that used by
subcontractors on site shall be accompanied by a valid calibration certificate and shall have a label attached
indicating the calibration due date.
A site Calibration Register incorporating, as a minimum, the following shall be maintained on site:
All equipment shall be checked, calibrated, adjusted, and periodically verified as required before use.
The site Calibration Register and certificates will be maintained and retained electronically within the
Contractor CDE
Materials sampling and testing will be carried out by specialist [UKAS/MCERTS] accredited testing laboratories
where specified.
Contractor will submit evidence of the proposed organisations [UKAS/MCERT] accreditation to CLIENT and
obtain their approval prior to engaging them on site
It is the responsibility of all project personnel to highlight any detected non-conformity, for the technical
discrepancies or recurring procedural violations they may observe, to the CONTRACTOR Project Manager
Defects and rework identified on one project and shared with others contributes to overall waste reduction,
savings, and efficiencies within the company. Contractor therefore promote a no blame culture and strongly
encourage reporting of both defects and rework.
Non-Conformances may be raised by Contractor personnel, suppliers and subcontractors, the CLIENT or may
originate from information received or complaints from external sources
The treatment to be given to any non-conformity detected during the project activities will comply with
CLIENT procedure - Processing of Non-Conformities Procedure
Non-Conformance Reports shall be issued and managed via the CLIENT document management system.
All NCR’s and responses transmitted between Contractor & CLIENT will be codified as indicated in project
guide.
Control of non-conforming materials, products works and services on this project in all cases shall be as per
Contractor QMS procedure - project nonconformance management procedure.
Where the non-conformance relates to works or services provided under the contract to CLIENT, or has been
identified by CLIENT, the CLIENT Non- Conformance Procedure in Section 13.2 above will be applied in parallel
and the relevant information duplicated as required
The identification, corrective action, root cause analysis and preventive actions taken to resolve a non-
conformity shall be detailed and recorded on form no. XXXXX which shall become the Non-Conformity Report
(NCR). A specific NCR shall be completed for each detected non-conformity.
All NCRs shall be entered by the Project Manager or delegate in the project’s NCR log (tracker). This tracker
shall be kept up to date and be made available to all CONTRACTOR and Client project personnel.
Identification - This section shall include the major source / origin for the non-conformity and specific work
phase where the non-conformity has originated. The identification process shall also include a narrative /
explanation of the activity that has permitted the non-conformity to be detected.
Correction - For each non-conformity detected, a proposed solution (correction) to resolve the detected
problem must be identified, agreed, and approved. Approval of proposed corrections will generally be made
by the CONTRACTOR Project Manager however the approval and verification requirements will be extended to
the Client or other 3rd Parties as appropriate to the Non- Conformance/ context. Once all the required parties
agree to the remedial action, the corrective actions shall be implemented within a set timeframe.
Root Cause Analysis - All processes and product non-conformities, including Client formal complaints, shall be
analysed to discover and, where possible, minimize or eliminate their root causes to prevent future
recurrences.
Preventative Actions - Where necessary, preventive actions shall be agreed upon and implemented to
eliminate the causes of potential non-conformities or other undesirable potential situation. A correct root
cause identification will lead to a right identification of the corrective and preventive actions. Lessons learned
shall be recorded and circulated across the business by means of internal Quality Bulletins and Quality Alerts.
NCR Closure - The Project Manager or delegate shall liaise with the Client or other 3 rd Parties or provide
evidence as agreed during the implementation of corrective actions to verify that they have been carried out
as required to allow formal agreement and closure of the NCR (Non-Conformity Report).
Cost of Rework
The actual / likely cost of rework shall be recorded using the existing NCR forms. Upon completion of rework
the costs incurred shall be fed back to those responsible for cost control for assessment with the closed-out
NCR.
Non-Conformance Reports & Register will be maintained and retained electronically within the Contractor CDE
Carrying out of regular quality surveillance and inspections of ongoing works by the CONTRACTOR
Site Team, CoW and CLIENT Site Team
Periodic auditing of the project QSE management systems and controls in place by CONTRACTOR Snr
Management, CONTRACTOR QSE Team, CLIENT Site & Quality Team and 3rd party assessors where
appropriate
The reporting and sharing of the results of these activities to allow remedial action where negative,
good practice to be shared where positive and to gather lessons learned for ongoing continual
improvement
In addition to the above this contract may also be subject to Surveillance or Re-Certification audits carried out
by our Certification Bodies.
Internal project quality audits shall be carried out by Contractor’s Quality Manager, in accordance with the
guidelines outlined in ISO 19011 and a pre-determined plan & programme. The audit Plan & Programme shall
be developed by the Quality Manager and subjected to the Contractor Project Manager’s approval. The audit
Plan & Programme shall be a live document and will be updated according to the audit’s results itself in order
to prioritize critical identified processes.
A report of the results of each quality audit shall be made and reviewed by management having responsibility
for the matters audited. The dates and results of quality audits shall be documented. The results of audits and
copies of the reports shall be made available to CLIENT upon request.
CLIENT may carry out audits on CONTRACTOR at any time and CONTRACTOR shall co-operate fully with this
process.
Inspection and Audit reports will be maintained and retained electronically within the Contractor CDE
The below table summarises the inspections, audits and reports being carried out on the project
16.0Records
Quality records as generated will be retained electronically within the Contractor M Drive and published to
ProjectWise.
The below table summarises typical Quality records to be retained on projects and durations.
17.0Appendices
Appendix 1: ISO9001: 2015 QMS Accreditation