Monalisha Debnath Resume
Monalisha Debnath Resume
EXPERIENCE:
1. Organization :- Wipro(DOP)
Experience :- 12 months
Designation:-Associate.
Explanation:- I worked as a failed customer que for 6 months where I worked with
B2B projects where I used to check what the issue the end customer faced with
installation of new broadband connection at their premises. For the remaining 6
months I worked as a Technical Customer Support process where I was in the B2C
process and provided help regarding any software related issue they faced on their
computer devices like laptop , notebook, desktop .
Experience :- 13 Months
Like mermaid where I was in charge of classifying various ads as well as some
websites classification projects like yeti, Puma as an image classification etc.
Experience:- 13 Months
EDUCATIONAL STATUS:-
A.BOARD:-MAKUT
B. YEAR OF PASSING:-2019
A.BOARD:-WBSCTE
B.YEAR OF PASSING:-2016
51.7% A.BOARD:-TBSE
B.YEAR OF PASSING:-2013
LANGUAGES KNOWN:-ENGLISH,BENGALI,HINDI
PERSONAL DETAILS:-
• MS WORD
• MS EXCEL
• MS POWERPOINT
• MS OUTLOOK
• DATA VISUALIZATION AND DASHBOARDS
WITH EXCEL & COGNOS • DATA ANALYTICS
• DATA ANALYSIS & FOUNDATION
• EXCEL SKILLS FOR BUSINESS
• EXCEL FOR DATA ANALYTICS
• PROJECT MANAGEMENT & PLANNING
• CUSTOMER SERVICE FUNDAMENTALS
• ZENDESK MESSAGING FOR AGENTS
• ZENDESK SUPPORT FOR AGENTS
• ZENDESK TALK FOR AGENTS
• TIME MANAGEMENT
• EFFECTIVE PROBLEM SOLVING & DECISION MAKING
• COMMUNICATION IN WORKPLACE
• ADAPTABILITY & RESILIENCY
• LEADERSHIP & DISRUPTION
• TECHNICAL ABILITY
• SOFTWARE TROUBLESHOOTING
• PHONE & EMAIL TECHNICAL SUPPORT
• CREATIVE THINKING SKILLS
• AUTOCAD
CONTACT DETAILS:-
● PHONE NO.:-8240212606
MAIL ID:-gog.guddidebnath@gmail.com
I hear by declaring that all the information given above describes me completely and
truthfully.