PRADEEP CHANDRA KORE

+919059868936 • pradeepchandrakore@gmail.com • Hyderabad, India 530081

Summary As a technical support lead at Vedavaag Systems, I oversee the delivery of high-quality
customer service and technical solutions for various clients. I have more than two years of
experience in sales and customer relationship management, having worked as a sales executive
at Reliance SMSL and a relationship officer at Axis Bank. I have developed strong
communication, problem-solving, and teamwork skills that enable me to handle complex and
diverse customer issues and ensure customer satisfaction. I am passionate about learning new
technologies and enhancing my skills in the field of technical support. My goal is to provide
effective and efficient support to both internal and external customers and contribute to the
success of Vedavaag Systems.

Skills •
•
Problem solving
Decision making
•
•
Hardware Configuration
System Diagnostics
• Team leadership & building • User Support
• Time management • Customer Service
• Adaptability • Technical Support
• Strong communication • Call Center Operations
• Accuracy • Customer Success Management
• Organized and methodical in the work • Operating Systems
environment • Complaint Resolution
• Good analytical skills • Team Management
• Ability to work efficiently under pressure • Remote Support
• Customer Support • Advanced Troubleshooting
• Software Installation
• Application Support

Experience 04/2022 – 08/2024

Technical Support, VEDAVAAG SYSTEM LIMITED, Visakhapatnam
• Ensure alignment on validation target goal, strategy and test plan
• Focal point for technical discussion during validation discussion
• Lead team to review and evaluate the risk in each development phase
• Responsible for auditing/Inspection
• Drive all customer’s validation requirements to internal validation specification and execution
• work with cross functional teams to make out optimized test plan to meet customer
requirements
• validation status management

12/2021 - 04/2022
Home Sales Officer, RELIANCE SMSL, Visakhapatnam
• Participated in regular meetings with upper management regarding progress updates on
current initiatives.
• Maintained schedule of class assignments to meet deadlines.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues
 related to our products and services.
• Assisted with customer requests and answered questions to improve satisfaction.
• Regular meets with new customers and generate leads
• managing inbound and out bound calls
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.

06/2021 - 12/2021
Relationship Officer, AXIS BANK, Narsipatnam
• Provided information on technology resources to improve client financial well-being.
• Maintained accurate records of shipments including weights, charges, space availability,
inventory levels, and damages or discrepancies.
• Reviewed client documentation and contracts for discrepancies and mistakes.
• Verified accuracy of closing figures prior to disbursement of funds.
• Monitored progress of each loan application from start to finish ensuring timely completion.
• Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or
documentation issues.
• Reviewed appraisals to ensure accuracy of value estimates.
• Reviewed initial client documentation to structure and submit loan package.

01/2019 - 07/2019
Associate Engineer, RELIANCE JIO INFOCOM, Visakhapatnam
• Diagnosed problems with wireless networks and resolved them quickly and efficiently.
• Provided technical support to end users in resolving wireless connectivity issues.
• Designed and deployed reliable, secure, high-performance Wireless Local Area Networks.
• Developed test plans to verify functionality of new installations.
• Checked work orders and communicated with prior shift to assess work needs for day.
• Identified opportunities for improving network design or system performance through
capacity planning activities.
• Connected wires and cables to terminals and completed necessary paperwork for each work
order.
• Analyzed system performance, network capacity, and security and capacity.

06/2017 - 12/2018
Sales Executive, SURYAVARDHA INTEGRATIONS, Narsipatnam
• Recommended, selected and located merchandise based on customer desires.
• Implemented processes for cross-selling products or services based on customer needs.
• Analyzed sales data to identify trends in customer preferences and buying habits.
• Generated leads and solicited new opportunities by leveraging business intelligence and
third-party data sources.
• Identified new potential markets and developed plans for targeting them.
• Greeted customers to determine wants or needs.

Education and
09/2017
Training High School Diploma
Avanti Institute of Engineering & Technology, NarsipatnamPercentage
66.69
 03/2014
ZPHS Main - Narsipatnam, Narsipatnam
GPA 5.7

Accomplishments •
•
I won many certificates in the sports and debate competitions.
I won certificate in group discussions in college.
• I Qualified TCS NQT IT with a score of 1178 in Part A, 678 in Part B, and 346 in Programming.
• I Qualified common internship test with a Rank of 716

Certifications Certificate of completion for the Python Basic Quiz.

Certificate of completion for the Java Basic Quiz.
Certificate of completion for the Java Advanced Quiz.

Languages Telugu: First Language

English: B2

Upper Intermediate (B2)

Technical Java, Python

Declaration I hereby declare that the above information is true to the best of my knowledge and bear the
responsibility for the correctness of mentioned particulars