Major Observations Summary

Name of Auditor :
Audit start Date :
Audit End Date :
Audit Period :
Branch start Date :
Age of the branch on Audit Date :

S.No. Process Name

1

3
4
5
7
9
10
11
12
13
14
15
16
17

18
 Major Observations Summary
Name of Audited Branch :
Name of the BM :
Name of RM :
Name of SH/ZM/DM :
State/Region Name :
No of staff :

Observation Description Root Cause

Recommendations Branch Action/Respons
 Audit Control sheet

Audit Entity Name :

Audit start Date

Name of SH/ZM
State/Region
Audit Period :
Concluding Date of
Audit

Previous rating of the

Branch
Branch Rating A

Annexure Name Business Process Sub Process

Newly DB customer
Center visit Customer visit in the field
visit-01
Newly DB customer
Center visit Customer visit in the field
visit-01

Newly DB customer
Center visit Customer visit in the field
visit-01

Newly DB customer
Center visit Customer visit in the field
visit-01

Newly DB customer
Center visit Customer visit in the field
visit-01

Newly DB customer
Center visit Customer visit in the field
visit-01

Newly DB customer
Center visit Customer visit in the field
visit-01

Customer Information Customer Acquisition & KYC

Capturing of Customers Details
sheet-02 Update/Customer data update

Customer Information Customer Acquisition & KYC

Capturing of Customers Details
sheet-02 Update/Customer data update

Customer Information Customer Acquisition & KYC

Capturing of Customers Details
sheet-02 Update/Customer data update

Customer Information Customer Acquisition & KYC

Capturing of Customers Details
sheet-02 Update/Customer data update

Customer Information Customer Acquisition & KYC

Capturing of Customers Details
sheet-02 Update/Customer data update

Customer Information Customer Acquisition & KYC

Capturing of Customers Details
sheet-02 Update/Customer data update
Loan Documents_03 Disbursement Disbursement Day Activity

Loan Documents_03 Disbursement Disbursement Day Activity

Loan Documents_03 Disbursement Disbursement Day Activity

Live Collection
Collections Live Collection Visit
Analysis_04

Live Collection
Collections Live Collection Visit
Analysis_04

Live Collection
Collections Live Collection Visit
Analysis_04

Live Collection
Collections Live Collection Visit
Analysis_04

Live Collection
Collections Live Collection Visit
Analysis_04

Live Collection
Collections Live Collection Visit
Analysis_04

Credit Parameters-05 Disbursement Credit of loans

Credit Parameters-05 Disbursement Credit of loans

Credit Parameters-05 Disbursement Credit of loans

Credit Parameters-05 Disbursement Credit of loans

Credit Parameters-05 Disbursement Credit of loans

Credit Parameters-05 Disbursement Credit of loans

OD & PAR Analysis 6 Collection OD/PAR and early delinquency Review

OD & PAR Analysis 6 Collection OD/PAR and early delinquency Review

CGT & GRT Visit and

Customer Acquisition & Sanction Customer visit: LIVE GRT & loan recommendation
LD_07

Daily cash analysis_08 Cash Management Daily Cash Management at Branch

Daily cash analysis_08 Cash Management Daily Cash Management at Branch

Field Process Verification/At branch credit

Branch back Office Office and Field
Operational Issue_09 controls/branch admin related to customer insurance
Operational Process Issues
claim settlement
Field Process Verification/At branch credit
Branch back Office Office and Field
Operational Issue_09 controls/branch admin related to customer insurance
Operational Process Issues
claim settlement
Field Process Verification/At branch credit
Branch back Office Office and Field
Operational Issue_09 controls/branch admin related to customer insurance
Operational Process Issues
claim settlement
Field Process Verification/At branch credit
Branch back Office Office and Field
Operational Issue_09 controls/branch admin related to customer insurance
Operational Process Issues
claim settlement
Field Process Verification/At branch credit
Branch back Office Office and Field
Operational Issue_09 controls/branch admin related to customer insurance
Operational Process Issues
claim settlement

Physical Cash
Cash Management Physical Cash Management at Branch
Verification_10

IT & Physical Asset

Admin & Others Branch's Administrative Operations
Recon_11

House-keeping_12 Admin & Others Housekeeping and fire safety norms at branches

Registers-13 Admin & Others Registers

 Notices and other statutory
Notices_14 Audit Report/Compliance to Statutory guidelines
Compliances

Boonbox-15 Third party products Third party products

Boonbox-15 Third party products Third party products

Boonbox-15 Third party products Third party products

 Audit Control sheet

Name/s of Audit Official/s :

Current Audit Rating with marks:

Previous Regular Audit Rating with marks & date:
Name of the RM
Name of Branch Manager:

Name of Branch Operation Executive:

Previous branch audit score

Branch Score

Process Controls

a. Whether laid down CGT/GRT process been followed by the branch from sourcing to
disbursement of loan

b. Whether customer received correct loan amount in her account

c. Any ring leader or commission agent was involved in the process

customer understanding on product, process and policy

whether customers and field executives follow collection discipline during center
meetings

f. Whether customer loan pass card and sanction letter has been issued to the customer
or not

f. Whether field executive sign the loan pass card and center register
a. Customer KYC details captured correctly,
b. Correct contact number captured ,
c. All necessary documents related to member insurance and her nominee shall be filled
in properly

Address on KYC matches with that with system

Whether customer's correct mobile number updated into the system(can check during
customer visit)

Customer bank details not captured properly

Whether nominee details captured matches with that of KYC details

a. Whether Customer lives in own house or rental (as per policy 60% should have own
house and only 40% rental)
b. Whether customer house distance from Center is within 500 meters
a)Confirmation meetings shall be conducted prior to the disbursements by BM/FE.

BM/BOE should ensure verifying the mobile numbers of customers during the
confirmatory meeting. And also customers LD should be dropped, in case the provided
mobile number does not belong either to the customer or to her family members. And
ack.is obtained from continuing members.

Branch Manager should verify the original KYC documents of applicants prior to
disbursements.
a. Time discipline of FE & Members; whether all members present; seating pattern;
center handling skills of the FE; FE discipline-(wearing ID card, carrying DL, phone fully
charged etc.).

b. Loan Pass card entry-whether the same is regular; responding to customers' queries by
FE;

c. Collection Meetings to be restricted to a maximum of 25 customers in a meeting

center and shall be held at the center documented in the DL.

d. Collections are made as per the demand list generated.

e. Advance collections to be made with prior approval of competent authority.

a. Report under this point if collections meeting attendance falls below 75%.
B. Two collection meeting with less than 50% customer attendance in the meeting -
BM/RM should visit that center on priority.

Whether Disbursement happened within prescribed timeline of 15 days from the day of
CB Check

Check the Availability of customer correct income and expense calculation details in
software

Check whether FOIR has not exceeded 50% of the household income (Current EMIs from
all loans + proposed EMI)
member should have loan from maximum five regulated entities (including proposed
loan from Indi trade)

The indebtedness or total loan outstanding should not exceed INR175000 including
proposed Indi trade Loan (this includes all loans from Indi trade).

The delinquency on all existing loans should be <90 DPD during last two years and loan
overdue amount should not be more than INR5000 with other MFI/NBFC or any other
regulated entity
OD/PAR/small balances review shall be done on a daily basis at the Branch.
- PAR % shall not be more than the specified limit, i.e., 0.25%
- Report under this point if overdue is >0.25% <= 0.35%
- Report under this point if overdue is >0.35%
First emi OD account and relevant follow-up.

Early delinquency in fresh loan disbursement

Following things to be checked: Time discipline of FE & Members; whether all members
present; seating pattern; House Verification; inter-action with customers by BM;
customer handling skills, Verification skills; Whether GRT was effective and serves the
purpose of customer selection; customer homogeneity; any gaps / adverse/negative/
observations etc.

a. Total Collections shall match with the cash deposit made in the branch.
In case of variance b/w actual cash submitted and total collected, cash should not be
accepted from FE. Same to be obtained once the FE provides approval from BM.
Whether, the cash is deposited with bank branches by FE, ensure to obtain
acknowledgement issued by said branch. The same should be scan and share with HO
F&A team on the same day.

Cash balance shall not exceed the insurance limit in any case.

Checklist & Claim forms should be complete w.r.t all the fields provided, including
necessary signatures.

Tracker for Insurance claims are maintained at the Branch.

Timely and appropriate submission of insurance claims to HO Insurance team.

Each line manager must completes his/her field verification process as laid down in the
process.

Pre-closure or any fore closure of loan should happen in the branch as detailed in the
process and policy

Daily physical verification of cash is done by the branch operation executive and any
excess/ shortage of cash shall be reported to the Branch Head and RM on daily basis.

BM should submit half yearly confirmation on status of IT and other asset issued to
branch to HO Admin.
Asset records with correctly tagged details, movement of excess/ shortage of assets is
being maintained
Same should be taken each employee issued IT asset.

All the listed concern areas are properly attended and taken care

Check whether all register properly maintained or not

All the listed notices as per guidelines are displayed in the Branch

Check whether closing stock of third party products is matched with the register and
product are stored in a diligent manner and condition

Check whether all sales of the audit period matching with the loan disbursement report

Check whether branch not having any products more then 3 month old
 100%

Risk Classification Probable Risk Impact

a. Selection of wrong customers for the loan a. Customer or loan defaults

sanction loans to customer who has done defaults in b. Reputation of the company might got affected
past may hamper portfolio quality

c. Sourcing in areas with higher incidences of customer Impact on loan portfolio quality with new loans disbursed without
defaults or affected by the ring leader or commission following-up of JLG norms of group formation resulted in to defaults.
agents.

In the absence of adequate training to customers there Impact on loan portfolio quality with new loans disbursed without
are risk of mis-selling of loan products to the customers. following-up of JLG norms of group formation resulted in to defaults.

Not following-up of collection discipline by customers

Impact on portfolio quality
and the executives will lead to defaults in future.

Non issuing of loan pass card and sanction letter may

prone to dissatisfaction to the customer and unaware Impact on portfolio quality
about EMIs

Non updating the loan pass cards and center register

Financial loss to the customer and company
may lead to misappropriate the customer EMIs

Loan disbursed on incorrect customer details captured in

Loan portfolio default risk.
the system.

Correct details of customers not available/

In correct customer address will be an issue in customer Monetary loss/ breaching of statutory guidelines/ Customer dispute/
tracking in the field. Affects reputation of the org.

Customer contact ability will be an issue.

Issuing of collection receipt communication post Not able to connect with customer will have its impact on program success
collection will be a challenge.

Disbursement rejection due to in-correct bank details. Delayed disbursement of loan to customers.

Incorrect customer nominee details might be an issue in

insurance booking and claim settlement in case of any Insurance claim settlement will be an issue.
eventuality.

In case %age rental customers more than own house Customer not attending regular meetings. Loan loss due to customer
customers, there shall be risk of migration of customers. migration.
 Process non compliance w.r.t customer education and customer
Disbursements made without confirmation meetings
acceptance of rules of behavior on meetings/collection meeting
being conducted
attendance, repayment discipline, etc.
Non verification of original KYCs during the LD process
LD to wrong customer or ineiligible customers.

Loan without phone could be difficult proposition as

branch team would not be able to contact the customer Customer contact ability could due issue.
for post loan disbursement.

Customer herself not present at the time of loan

Could lead to dummy disbursement.
disbursement.

a. Collection procedures not followed as per the a. Excess amount remitted by the customer towards repayment not
guidelines recorded

b. Holding collection meetings with more than 25

b. Difficulties in case of default due to poor relationship , Unknown address
members or holding meetings in different house/center
etc.
than the one

c. Absence of Field collection controls on (a) FE not

reaching the collection Centre as per schedule in first
EMI cases; (b) inadequate preparation by way of charged C. Mis-appropriation of funds by FE, etc.
device or no battery back up; (c) Accounts been
allocated to FE before start of the collection meetings.

No control on daily demand vs. collections. Advance

D. This results in undue influence of Center Leader on customers or
collections made without the approval of competent
trading on customers data, etc.
authority

*Customer repayment pass card not updated for amount collected.

* Excess amount remitted by the customer towards repayment not
Advance collection without prior approval and recorded
knowledge of line manager might lead to mis- * Difficulties in case of default due to poor relationship , Unknown address
appropriation of customer EMI. etc.
* Receipts not issued to customer
* Mis-appropriation of funds by FE, etc.

If not checked and controlled there could be bigger

Could have an impact center discipline
impact on portfolio quality

Loan disbursed beyond 15 days from the date of on-

boarding with out doing CB check could lead to Customer defaults.
indebtedness of customers.

Household Income should not be greater then regulatory

Customer defaults.
requirements (Currently 25000 per month)

Excess burden of EMIs may convert into defaults Customer defaults.

Excess burden of EMIs may convert into defaults Customer defaults.

Overindebtness may lead to defaults in future Customer defaults.

Sanction loans to customer who has done defaults in

Customer defaults.
past may hamper portfolio quality
Review of OD/PAR/small balances not done leading to * Risk on portfolio quality
non-identification of customers with whom follow-up * Damage to collection process
needs to be done. * Violation of process and regulatory guidelines

In case of First EMI OD, no appropriate action taken

In-correct customer selection for loan disbursement.
against defaults on the due date

GRT not done as per guidelines resulting in wrong loan a. Results in wrong loan recommendation * KYC non compliant of the
recommendation customer not completed during GRT process

* Misleading cash position due to wrong/delay collection entry

* Mis-appropriation of funds by staff.
* Lack of control over cash
a. Cash deposit by FE in branch varies i.e. *Serious discipline issues
excess/shortage. * Mis-appropriation of funds by FE
Improper accounting of cash deposited at bank *No proper supporting documents
branches. *Gaps in record
a. Security issues
b. Violation of process and internal regulatory guidelines.
C. Monetary Loss, in case of any eventuality.

Holding of cash beyond the Insurance Limit at the Chances of mis-use /loss of cash
branch.

Field process verification not adhered to by the line

Delay in claim processing
managers

Incomplete Checklist & Claims forms. Wrong/Duplicate processing

Tracker for Insurance claims are not maintained at the Customer dissatisfaction, reputation loss due to delay in claim processing
Branch.

Pre/fore closure of loans been done in the field Missing of field controls by line managers

Pre/fore closure of loans in the field could lead to in- Customer loan closure of loan with in the field either excess or short
correct clousres of loans. amount.

*Intentional process lapses and violations leads to serious discipline issues

Mis-statement of cash in books; Excess/shortage of Cash * Delay in accounting leads customer dissatisfaction
not verified/reported to higher authorities * Misleading Financial Result due to wrong/delay accounting entry
* Mis-appropriation of funds by Jana nayak

a. IT asset got damaged due to mis-handling of the same.

a. Gaps in records
B. Non obtention of half yearly confirmation from
b. Non availability of proper tracker
employees/branches holding assets at the branch and
c. Lack of control and ownership over assets d. misutilization of resources
other functions.

Non adherence to guidelines pertaining to Housekeeping

a. Loss of Business and assets
and Fire safety leading to increase in risk

Non updation of registers may hamper the tracking and

improper monitoring
monitoring
 a. Penalty imposed by Regulatory bodies
Non compliance of statutory requirements b. Other disciplinary action e.g. suspension of business, suits etc.
C. Monetary and reputational loss to the company

Misplacing or misappropriation of the product Financial loss

Giving products without disbursing the loans Financial loss to the company

Warranty may be over and product may be absolute Financial loss to the company
 Risk Classification Risk Type

Medium Operational & Credit Risk

Medium Operational & Credit Risk

Medium Operational & Credit Risk

Medium Operational & Credit Risk

Medium Operational & Credit Risk

High Operational Risk

High Operational Risk

Medium Operational & Credit Risk

High Operational & Credit Risk

Medium

High

Operational Risk - Customer Information Sheet Updating

Medium

High
High Operational Risk - Disbursement

High Operational Risk - Disbursement

High Operational Risk - Disbursement

Medium Operational Risk - Collection

Medium Operational Risk - Collection

Medium Operational Risk - Collection

Medium Operational Risk - Collection

Medium Operational Risk - Collection

High Operational Risk - Collection

High Operational & Credit Risk

High Operational & Credit Risk

High Credit risk

High Credit risk

High Credit risk

High Credit risk

High Operational Risk - Monitoring of OD/PAR Accounts

High Operational Risk - Monitoring of OD/PAR Accounts

High Operational & Credit Risk

High Operational Risk - Cash Management

Medium Operational Risk - Cash Management

High Operational Risk - Field Process Verification by Line Managers

Medium Operational Risk - Field Process Verification by Line Managers

High Operational Risk - Field Process Verification by Line Managers

High Operational Risk - Field Process Verification by Line Managers

High Operational Risk - Field Process Verification by Line Managers

High Operational Risk - Cash Management

Medium Operational Risk - IT Asset Management

Medium Operational Risk - Branch Management

Medium Operational Risk - Branch Management

Medium Operational Risk - Statutory Compliances & other Notices

Medium Operational and financial risk

Medium Operational and financial risk

Medium Operational and financial risk

Audit Methadology (Test Sample Sample Sample
Failure %age Test Score
Based/Analytical) Tested Passed Failed

Test Based 0 3

Test Based 0 3

Test Based 0 3

Test Based 0 3

Test Based 0 3

Test Based 0 4

Test Based 0 4

Test Based 0 3

Test Based 0 4

Test Based 0 3

Test Based 0 4

Test Based 0 3

Test Based 0 4
Test Based 0 4

Test Based 0 4

Test Based 0 4

Test Based 0 3

Test Based 0 3

Test Based 0 3

Test Based 0 3

Test Based 0 3

Test Based 0 4

Test Based 0 4

Test Based 0 4

Test Based 0 4

Test Based 0 4

Test Based 0 4

Test Based 0 4
Test Based 0 4

Test Based 0 4

Test Based 0 4

Test Based 0 4

Test Based 0 3

Analytical 0 4

Analytical 0 3

Analytical 0 4

Analytical 0 4

Analytical 0 4

Analytical 0 4

Analytical 0 3

Analytical 0 2

Analytical 0 2
Analytical 0 3

Analytical 0 3

Analytical 0 3

Analytical 0 3
 Observation severity
For sample tests,
final Score
P=Pass No observation, H:- High Severity, M=
Medium Severity, L= Low severity observation

P 3

P 3

P 3

P 3

P 3

P 4

P 4

P 3

P 4

P 3

P 4

P 3

P 4
P 4

P 4

P 4

P 3

P 3

P 3

P 3

P 3

P 4

P 4

P 4

P 4

P 4

P 4

P 4
P 4

P 4

P 4

P 4

P 3

P 4

P 3

P 4

P 4

P 4

P 4

P 3

P 2

P 2
P 3

P 3

P 3

P 3
Audit Observations Root Cause
 Evidences
Evidence required Details of
Auditee accpeted and Evidences
to close the action/closure(to be
Recommendation Accpetance & endorse by the accpeted by Audit
observations(to be given by the audittee)
Response line/reporting HO
given by auditor) with proofs
manager
Final Comments
of Head of Audit
H

M
L
P
 Branch Staff Details - As on 07 Mar

SN Staff Name Designation Status DOJ Last working Date

Staff Details - As on 07 Mar'23

Confirmation Confirmation letter

Yes/No Yes/No ID Card SIM card Observation
 Center Visit Observations Field Process Verific
Customer
sourcing
through
ring leader
(Y/N) customer
Whether
(this will understandin
customers Customers
be g on amount
present during understanding
Branch Name Visit Date Customer Name Centre Number acertain of loan taken
all four days of on company
after and loan
training at the name
having processing
time of sourcing
informal fee details
discussion
with the
customers
.
Field Process Verification Loan Disbursement Related

Customer
Check
understanding on Who came to check
Customer whether FE Whether FE met Whether customer
insurance and verify/pass the Whether BM came to
understandin reaches on the customer's and her residence
coverage and center.(there should check customer house
g on Interest time for husband during photo taken by the
premium paid, be two visit one by FE and pass the group
rate sourcing field visit or not. FE and BM
whether husband and another by BM)
meeting
covered or not.
Loan Disbursement Related Field Collection Related

Who came
to collect
the
Loan amount If amount credited Does FE in form
Amount credited into instalment Whether executive
credited in own into husband's the customers in
other members Fornightly/monthly (Check comes on time (first
account /husband account, check for case he/she
account, if yes with Installement paid whether ask for the collection
account/others undertaking from getting late for
whose approval customer date/time)
(specify) customer the meeting.
knows the
name of the
FE)
 Whether customer
whether FE wears the loan pass card and
company I Card while sanction letter has
comes for the collection been isuued to the
customer or not
 C. Audit Observations/File & Loan Document Verification

Branch Name Centre Number Customer Name Customers ID

Sample passed
N.A
Sample failed
TOTAL
ERROR %
 Details of Customer Personal Details/KYC Verification and Bank Account Details

Deviation
Customer name Customer's
approval taken for Address on KYC
matches with Whether customer CB residence -
change in name of matches with
name updated in check done or not (Owned/Rented
customer (Y/N), if that with system
System and KYC )
any

#DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

ation and Bank Account Details Loan Dsibursement Details

Whether customer
Whether co- Customer bank
Customer DOB photograph (live)
applicant details account details
matches with and KYC details are Date of CB
captured matches matches with
that with DOB in captured are from Check
with that of KYC details on bank
KYC document original and not from
details passbook.
photocopy.

#DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Loan Dsibursement Details
No. Of customers
from the same
Whether
Date of Date of loan family in the same
Time taken for Lat/Long of CGT
Disbursment as credit into group
loan DB and GRT
per MIS customer account (Customer lives
matches or not
under one roof or
same address)

#DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

 Whether the
customer's house is
located within 500
Audit Observations
meters of geo
fencing from the
centre.

#DIV/0!
C. Loan Document s

Date of
Names of the
Branch Name Center meeting No. disbursemen
Customers
t
 Collection Date and Whether Insurance
Insurance Premium Customer
time are correctly premium detail for life
correctly mentioned signautre taken
mentioned on loan insurance and HOSPI
on sanction loan onthe sanction
pass card and cash mentioned in the
card (Y/N) letter
sanction letter sanction letter

Sample passed
N.A
Sample failed
TOTAL
ERROR % 0.00% 18.18% 0.00%
 Whether Third Party
DPN & (Light Loan) loan Availability of
Availability of Availability of
Agreement application letter/DPN BM/FE
Customer BM/FE Signature
properly signed and sanction letter duly Signature on
signature on on Loan
and taken from signed by the customer Loan
Documents Document
the customer and branch executive Document
found in the documents.

100.00% 0.00% 0.00% 0.00% 7.27%

Live Collection Analysis -

Branch Name FE Name Center No. Area Name Collection Date

Center Meeting Whether cusotmers Total Demand for the Day Total Collection for the Day
Time Actual Meeting were informed by the
As per system Time in the field executive for the delay
Account Amount Account
otal Collection for the Day Any Non Collected Customers present
Demand Total Number of for the collection
customers meeting
Amount Account Amount
 Whether BM/RM/TM visited
If customer absent, who paid the group incase
%age attendance her EMI - Ring attendance dropped less
Leader/Husband/Group Leader than 50% in consuctive two
meetings
 Any advance EMI
Whether loan card
collected from the Observation
issued to each of the
customer by the
customer in the group
FE.
Part A
Field Visit of OD Cases

S.No. Branch Name Center Name Customer Name Loan A/c No OD/PAR Bucket
 whether
repayment whether repayment
Total OD Customer available for Last repayment schedule/loan schedule/loan card filled
Amount feedback during visit date/month card issued to regularly by the FE post
the customer collection of EMI
 Visit of Line
Whether FE regular for manager Reason of OD - as told by Audit Observations
collection meeting (BM/RM/DM)since the customer
OD
Live CGT/GRT Visit

Centre Date of
FE Name BM Name Area/Village Name
Name/No. CGT/GRT

During the Audit period not happen

Loan Disbursement at Branch

FE Name Area/ Total No. Of

Center Name
(Who did the Village Total No of Member during GRT member for
and Number
sourcing) Name LD
 Whether member
Whether CGT/GRT in
Number of Members Present meeting happened as per
members register and
during the meeting policy and guidelines
system are same.
(Y/N)

Whether members and

Whether members nominee Whether loan
her nominees original KYC
came along to sign the confirmatory meeting
checked and verified by
documents happened before signing
the branch team
(Y/N) the loan documents
(Y/N)
 Closing Cash Analysis Details as per System

Demand for the given day Total Collection for the day
Amount
S.No. Branch Name Collection Date Amount
As per
Accounts Amount Accounts As per Alchemy-
Microsure -
Amt
Amt
r System
Demand/Colelction Analysis of Day Book & System Collection
Total Collection for the day

Diff Difference
Difference in Diffenrence in Cash updted in
Microsure- Reson For differences Day book-System
Accounts Amounts Day Book
Alchemy Cash
y Book & System Collection Analysis of Denomination & Day Book Register Total Cash in Hand

Opening Balance
Cash updated in Difference
Reason of Differences Reason of Differences (Closing cash of
Denomination Register Denomination-Day Book
previous day)
 Cash Balance Kept
Total Cash in Hand Details of Cash Deposit at Bank
by the Branch

Closing cash in the

Total Cash on the day Amount Deposited in the bank Date of Deposit Differences
branch
Observation If Any - With Highlight Cell
 Center Visit Details by Line Managers - Field Process Verification data

Month Branch Visit/Center Visited

Official Oct Nov Dec

Fore-closure/Pre-closure of Accounts - Verify 20 % of total preclosed accounts for audit period or 5 which ever is high
Date of pre- Whether pre-closure happened in Pre-closure amount as per
Pre-closure amount
closure branch day book

Pending Insurance Claims Analysis

Month Death date Claim raise date Current Status
rocess Verification data (IG Loan)

ted Excepted Branch Actual Branch

Visit & Centr Visit in Visit/Center Visit
Jan Feb month durig the period

iod or 5 which ever is higher

Receipt Available or not
with the branch

Settlement date if case

Principal OS Current DPD Aeging from claim date
settled
Cases pending due to (Customer/ Branch/
Remarks
Insurance Co.)
Physical Cash Verification Report as on the first day of the visit
Closing Cash
Total
No. of
Denominations Amount Balance as per Cash Register
pieces
(Rs.)

2000 0 0 0
500 0 0 0
200 0 0 0
100 0 0 0
50 0 0 0
20 0 0 0
10 0 0 0
Coins 0 0 0
0 0 0
Petty Cash
2000 0 0 0
500 0 0 0
200 0 0 0
100 0 0 0
50 0 0 0
20 0 0 0
10 0 0 0
Coins 0 0 0
0 0 0
 Audit
Difference
Observation

0
0
0
0
NA
0
0
0
0
0

0
0
0
0
No cash in
0
branch
0
0
0
0
Observations on Systems/equipments and System Use certificate

Physical
Sl. No. Particulars of Asset Make Book Quantity
Quantity
 If Asset not
Present condition of the
Difference working, any
Difference equipments/systems
Noted steps taken
(working or not working)
by the branch
Audit observation
Housekeeping & Firesafety
Sl. No. Concern areas
Display of "No-smoking" in Notice Board
and other prominent places inside the
1
branch

Customer KYCs and loan documents kept

2 diligently

Accumulation of rubbish, paper/any other

3
materials in the branch
4 Cusotmer KYCs lying un-attended

5 Electrical wirings, plugs & sockets;

Overloading of electrical systems that could
lead to fire due to overheating/sparking;
Multiplugs & loose cables left

6 Switching-off of electrical equipments when

not in use

7 Staircase/entry & exit pathways are not

blocked by dumping any materials

8 Non-usage of stove with open flame

anywhere within the branch premises

9 Any other item not covered above but

serious in nature wrt fire risks in the branch

10 Availability of clean toilets for staff and

customers
Audit observation
Sr. No. Branch Name Name of the Register
1 Daily cash Book - Day Book
2 Cash denomination register
3 External Officials Visitor Registor
4 Key Movement Register
5 Closing Cash Book
6 Moitoring Unit Register
7 Petty Cash Register
8 LD Register
9 Petty Cash File
10 Staff Movement Register
11 Fixed Asset File
12 Attendance Register
13 OD Follow up
14 Customer complaint Register
15 Two Team work done register
16 Cash Deposit file - Bank
17 Insurance Claim register/file
18 TPP Loan Stock register
19 RM/DM/Zm Observations register
20 Center meeting schedule file
21 Leave application file
22 Staff details file
23 Circular file
24 Progress Report file
25 Branch Assessment file
26 HR correspondance
27 Operation correspondance
28 CMAT
29 Branch minutes file
30 FE action plan
31 BM Action plan
Audit Observations
 List of Notice to be
Sl. No. Branch Name
displayed/Maintained
1 Working Hours Timings
2 Holiday List
3 Rates of interest of various products
4 Complaints Redressal Mechanism
5 Fair Practices Code
6 Ban on smoking
7 Details of nearest Police Station
8 MFIN- Code of Conduct.
9 Anti Sexual Harassment.
Shops & Commercial Establishments (Act)
10
(Respective State).

Inspection Book for Labour

11 Inspection/Labour Officer under Shops &
Commercial Establishments Act.

12 NBFC-MFI Registration.
Notices required to be displayed as per
MFIN directives
a. Copy of certificate of Incorporation
under Company’s Act
13
b. Contact details of Regional offices
of RBI
c. List of fees charged for our
services.
Y
N
Total
Error %age
 Audit Observation

Y
 Opening Balance of Product received by
Product received Product Transfer to another
Audit Month Product Name/Code TPP at the beginning the branch from
from another branch Branch
of the month vendor/Boon Box
 Balance Product
Product received Product returned
Product Transfer to No.of Product sold by available with
Closing from customer with back to vendor for
Boon Box the branch branch on th day
service issue servicing
of checking
Audit Obseervations