BSBLDR414

Lead team
effectiveness
 Power Point presentation for BSBLDR414 Lead team effectiveness

Document Information:

Unit Name Lead team effectiveness

Unit Code BSBLDR414

Document Name Power Point presentation for BSBLDR414 Lead team effectiveness

College Name Queen Anne Business College

RTO Name JASMINE EDUCATION GROUP PTY. LTD.

RTO Code 40458

CRICOS Code 03240D

Version No. Version 1.0

Version Date 10-01-2023

Next Review Date 10-01-2025

Number of Pages 57
Topic 1:
Plan team
outcomes
1.1 Lead team to identify and establish team objectives and work
processes
 A team needs to know:

Leading a 1)

2)
The purpose
Goals
team 3) Objectives
4) Individual roles and responsibilities
 Roles and responsibilities may relate to:
o How work is divided amongst team
members
Roles and o Timeframes and deadlines
responsibilities
o Level of participation expected from
each team member
o Structure and hierarchy of the team.
 1.2 Support team to document identified objectives and work
processes according to organisational processes
 ➢ The team purpose
➢ How performance will be measured
➢ The actions that need to be taken and
the expected behaviours
Team
➢ Any specific goals
development ➢ A timeline
plans ➢ Methods that will be used to increase
innovation and productivity
➢ Support required
➢ Reviewing the plan.
 You might support the team by:

Supporting o

o
Providing a template
Checking the content
the team o Organising the information
o Providing examples.
 1.3 Encourage team members to incorporate innovation and
productivity measures in work plans
 Innovation can include:
o Using technologies in new ways
Improving industry methods
Innovation o

o Developing to meet changing customer

needs or demands
o Developing better systems and processes.
Productivity

A formula often used in businesses

can make it easy to determine
productivity, depending upon the
Productivity is a measure of how
industry you are in. For example,
much work is being completed and
the productivity of a cake maker
how long it takes to complete it
could be determined by how many
cakes they bake during their time
at work.
 You might choose to measure the:
o Number of new ideas tried
o Amount of time taken to create
proposals for new ideas
Key
o Increase in productivity or sales from
performance innovation ideas

indicators o Obstacles or potential constraints

o Roles and responsibilities of
team members, including
accountabilities for each
process.
 1.4 Lead and support team members to meet expected
outcomes
 A good team leader should provide:

Leading 1)

2)
Direction
Guidance
teams 3) Motivation
4) Problem solving skills.
 Ways to support team members include:
o Maintaining honest communication at all
Supporting times
o Ensuring any resources are available
team o Organising regular progress meetings and
members updates
o Being available for questions and queries
o Providing feedback.
Topic 2:
Promote
team
cohesion
2.1 Provide opportunities for input of team members into
planning, decision making and operational aspects of work
team
 To be effective teams need:
o Clear objectives
Team o Balanced roles

effectiveness o Good communication

o Support and trust
o Mutual cooperation.
 Opportunities for input may include:
o Brainstorming sessions
o Formal management meetings
Opportunities o Team meetings
for input o Suggestion boxes
o Staff surveys
o One to one discussions.
2.2 Support team members to take responsibility for own
work and to assist each other in undertaking required roles
and responsibilities
Taking responsibility

All team members should always

be encouraged to participate in
decision-making processes as the A lack of accountability can
more they are encouraged to have a significant impact on
participate in a process, the more the team and the individual
likely they will be to take members.
ownership and assume a level of
accountability
 Ways of encouraging teamwork can
include:

Assisting o

o
Leading the way
Setting team targets
team o Regularly rewarding

members o Sharing information

o Changing the office layout
o Making use of collaboration tools.
2.3 Provide feedback to team members on their efforts
and contributions
Team performance

Team members need to know

what they are doing well, and
It is important to be aware of
what not so well. Recognising
how the team is performing so
the efforts and contributions
that feedback can be given to
of the team members can show
help improve the team's
other team members the
effectiveness
behaviour they should be
looking to mirror.
 Feedback should be:
1) Specific
Providing 2) Timely

feedback 3) Regular
4) Followed up
5) Given at the right time and place.
2.4 Address or refer issues, concerns and problems
identified by team members
 Some issues may include:
o Conflict between team members
Recognising o Deadlines being missed

issues o Lack of participation

o Not sharing information
o Workload issues.
 Internal staff that may be able to assist
include:
HR managers
Referring
o

o Specialist department managers

issues o Line managers
o Coaches or mentors.
2.5 Model expected behaviours and approaches
 Some areas include:
o Company values
o Ethical principles
o Dress code

Code of o

o
Confidentiality
Use of technology
conduct o Employee behaviour
o Communication
o Discrimination
o Policies and procedures
o Disciplinary actions.
 Behaviour can include:
o Being courteous
o Modelling a strong work ethic
Modelling o Being punctual

behaviours o Wearing correct uniform

o Using appropriate language
o Being honest
o Sharing ideas.
Topic 3:
Supervise
team
performance
3.1 Encourage team members to participate in and take
responsibility for team activities and communication
processes
 A team leader should:
▪ Listen
Team ▪ Praise

participation ▪ Offer feedback

▪ Answer questions
▪ Offer support.
 Taking responsibility can:
o Improve team relationships
Taking o Increase self-esteem and confidence
responsibility o Develop trust and respect from team
members
o increase confidence.
 Methods of communication can include:
o Meetings
o Emails or memos
Communication o Written reports
processes o Messaging services such as Microsoft
Teams, Slack or WhatsApp
o Brainstorming sessions
o Informal discussions.
3.2 Support team to identify and resolve problems which
impede performance
 Problems may include:
o Poor communication
Identifying o Missed deadlines

problems o Conflict between members

o Lack of participation
o Lack of resources.
 Some methods of resolving problems
might include:

Resolving o Organising extra support

Providing additional training
problems o

o Providing more resources

o Simplifying processes.
3.3Ensure own contribution to work team serves as a role
model for others
 The characteristics of a good role model
include:
▪ Working hard and helping others
▪ Being fair, honest and consistent
▪ Taking responsibility for their own
Leading by actions
Showing respect to team members,
example ▪
customers and clients
▪ Being positive
▪ Having integrity
▪ Behaving professionally
▪ Working ethically.
 This could include:
o Helping others with their tasks

Contribution o Completing work to deadlines

Sharing information
to work
o

o Working in a cohesive manner

team o Arriving at work and meetings on time
o Being available to answer queries and
questions.
Topic 4:
Liaise with
management
4.1 Establish open communication with line management
 Open communication involves:
Open ▪ Sharing information
communication ▪ Expressing ideas
▪ Being clear about expectations.
 You might establish open communication
by:
o Asking how much communication is
required from the team
Methods of o Inviting line management to
communication scheduled progress meetings
o Preparing progress reports
o Having informal one to one
discussions.
4.2 Communicate information from line management to
the team
 You may receive information by:
o Email
Communicating o One to one meetings
with line
o Team leader meeting
managers
o Reports
o Telephone or video calls.
 Ways of communicating information include:
o One to one meetings
Communicating o Team meetings
information
o Informal discussions
to the team
o Email
o Video calls
4.3 Communicate unresolved issues, concerns and
problems raised by the team to line management to action
 There are two types of escalation that
can be used in the workplace to help
resolve issues.
These are:
1) Hierarchical – this involves
Escalating escalating the issues to the next
level of management for a
issues resolution
2) Functional – utilises experts in the
area the issues are in. For
example, if it was an IT issue then
you would likely contact the IT
department for support.
 Some of these issues may include:
o Lack of resources
o Broken or malfunctioning equipment
Unresolved o Training requirements

issues o Bullying or harassment

o Workplace hazards
o Conflict among staff
o Poor performance.
 Ways of communicating issues include:
o Meetings
Communicating o Video calls
issues
o Emails
o Telephone conversations.
4.4 Communicate issues raised by management to the
team to action
 Issues could include:
Sharing o Poor performance
information o Misuse of resources

with the o Misuse of equipment

Quality issues
team
o

o Missed deadlines.
 A process might be:
Actioning o Brainstorming solutions

issues o Allocating tasks

o Implementing actions.