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CATHE

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2 views6 pages

CATHE

Uploaded by

Muddy D5
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THE MWALIMU NYERERE MEMORIAL ACADEMY

DEPARTMENT OF LEADERSHIP AND MANAGEMENT SCIENCE


BACHELOR DEGREE IN LEADERSHIP AND GOVERNANCE

MODULE CODE :LEU 07101

MODULE NAME :COMMUNICATION SKILLS

LECTURER NAME :DR. KIHAKA

TYPE OF WORK :INDIVIDUAL

SUBMISSION DATE :12/12/2024

STUDENT NAME :CATHERINE MABIGGI RICHARD

REGISTRATION NO : MNMA/BD.LE/0350/24

QUESTION

Identify and explain the channel of communication in verbal and non verbal communication
Communication is an integral part of human interaction, encompassing both verbal
and non-verbal methods to convey messages. Verbal communication relies on spoken or
written words, while non-verbal communication includes gestures, body language, facial
expressions, and more. Understanding the different channels of communication is crucial for
effective interaction in various contexts.
Verbal communication involves the use of words to transmit information. It can be further
categorized into several channels, each with distinct characteristics and applications.
Non-verbal communication includes all forms of communication that do not involve words. It
plays a crucial role in conveying emotions, attitudes, and intentions

In my paper I have covered the channels of Verbal communication including their


features and example, also my paper includes the chennels of Non Verbal communication
with their features and examples.

Verbal communication

Face-to-Face Conversations: Face-to-face conversations are the most direct form of


verbal communication. They allow for immediate feedback and the observation of non-verbal
cues, making them highly effective for personal interactions.
Features: Immediacy, personal connection, and the richness of non-verbal cues.
Examples: Meetings, interviews, casual conversations, and discussions.

Telephone Calls: Telephone calls enable real-time verbal communication over a


distance. While they lack visual cues, they provide the benefit of immediate interaction.
Features: Immediate two-way communication, convenience for long-distance interactions.
Examples: Customer service calls, teleconferences, personal calls, and interviews.

Video Conferences: Video conferences combine the auditory and visual components
of communication, making them an effective tool for remote interactions.
Features: Real-time interaction with visual and auditory cues, suitable for formal meetings
and virtual collaborations.
Examples: Zoom meetings, Skype calls, Microsoft Teams meetings, and virtual classrooms.

Written Communication: Written communication uses written symbols to convey


messages, offering precise and clear expression that can be documented for future reference.
Features: Clarity, documentation, asynchronous communication.
Examples: Emails, letters, reports, memos, articles, and books.

Broadcast Media: Broadcast media involves the dissemination of information to a


large audience through various channels such as radio, television, and the internet.
Features: Broad reach, one-way communication, suitable for public announcements and
entertainment.
Examples: News broadcasts, radio shows, podcasts, television programs, and online
streaming.

Non-Verbal Communication

Body Language: Body language includes movements and postures that convey
messages. It can express emotions and attitudes, often providing more insight than words
alone.
Features: Powerful expression of feelings and intentions, can complement or contradict
verbal messages.
Examples: Crossing arms, nodding, shrugging, and slouching.

Facial Expressions: Facial expressions are movements of the facial muscles that
convey emotions. They are a universal form of non-verbal communication.
Features: Immediate and often unconscious indicators of emotions.
Examples: Smiling, frowning, raising eyebrows, and grimacing.

Eye Contact: Eye contact involves looking directly into another person's eyes,
indicating interest, attention, confidence, and trust.
Features: Enhances communication by creating a connection, signals honesty and
engagement.
Examples: Maintaining eye contact during a conversation, avoiding eye contact when
uncomfortable.

Gestures: Gestures are movements of the hands, arms, or other parts of the body that
convey messages, often used to emphasize points or express emotions.
Features: Enhances verbal communication by adding emphasis and clarity.
Examples: Waving, pointing, giving a thumbs-up, and using hand signals.

Touch: Touch involves physical contact to convey messages such as affection,


support, comfort, and authority.
Features: Communicates emotions and relational messages, interpretation varies by cultural
norms.
Examples: Handshakes, hugs, pats on the back, and holding hands.

Proxemics (Use of Space): Proxemics refers to the use of physical space in


communication, indicating levels of intimacy, dominance, and comfort.
Features: Influences how messages are perceived, reflects cultural differences in personal
space preferences.
Examples: Maintaining personal space, using closer distances to show intimacy, keeping a
distance to indicate formality.

Paralanguage: Paralanguage includes non-verbal elements of speech such as tone,


pitch, volume, and speaking rate, adding depth and meaning to verbal communication.
Features: Conveys emotions, attitudes, and emphasis.
Examples: Speaking softly to show confidentiality, raising one's voice to emphasize a point,
using a monotone voice to indicate disinterest.

Appearance: Appearance encompasses visual presentation, including clothing,


grooming, and physical features, influencing perceptions and interactions.
Features: Conveys messages about professionalism, confidence, and social status, affects how
individuals are perceived.
Examples: Professional attire for job interviews, casual wear for social events, uniforms to
signify roles or affiliations.
Communication is a multifaceted process that involves both verbal and non-verbal
channels. Verbal communication, including face-to-face conversations, telephone calls, video
conferences, written communication, and broadcast media, relies on spoken and written
language to convey messages. Non-verbal communication, encompassing body language,
facial expressions, eye contact, gestures, touch, proxemics, paralanguage, and appearance,
adds depth and context to verbal communication.Understanding the interplay between verbal
and non-verbal communication, as well as the influence of cultural differences and
technological advancements, is essential for effective interaction. By recognizing the
strengths and limitations of each channel and being mindful of potential challenges,
individuals can enhance their communication skills and build stronger connections with
others.As technology continues to evolve, new opportunities for communication will emerge,
offering innovative ways to connect, collaborate, and share information. Embracing these
advancements while maintaining an awareness of cultural and contextual nuances will be key
to navigating the complex landscape of human communication.
REFERENCES

"Communicating at Work: Principles and Practices for Business and the Professions"
by Robert Adler, published by McGraw-Hill in 1996.

"Effective Communication in Organizations" by Robert L. Heath, published by Sage


Publications in 2004.

"The Art of Communicating: A Practical Guide to Effective Communication in the


Workplace" by Sarah Gershman, published by Career Press in 2010.

"Business Communication: Process and Product" by Mary Ellen Guffey, published by


McGraw-Hill Education in 2016

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