The Chanakya Guru Academy

A-444 West Vinod Nagar Main Road Shanti Marg

Test / Exam Name: Chakravyuh Standard: 12th Commerce Subject: Business Studies
Student Name: Section: Roll No.:
Questions: 10 Time: 01:00 hh:mm Marks: 28

Instructions
1. Don't forget to write words with option.

Q1. The President and four other members, one of which should be woman are appointed by the ____________. 1 Mark
A State government B Central government C District forum D State commission
Q2. The Essential Commodities Act, 1955 aims at _________ production, supply and distribution of essential commodities, _________ 1 Mark
inflationary trend in their prices and __________ equal contribution of essential commodities.
A controlling, checking, ensuring B ensuring, checking, controlling
C checking, controlling, ensuring D checking, ensuring, controlling
Q3. Select out the statements concerning the Sate of goods Act which is false? 1 Mark
A The price in a contract of sale may be fixed or may be left in B It is intended to fill the gaps in the terms of a contract.
a manner thereby agreed.
C The subject matter of the contract must necessarily be D Provisions of the Act prevail over terms in the contract.
goods.
Q4. Sellers often adopt unfair trade practices to increase the sale of their products. Give few examples of such practices adopted by 1 Mark
seller.
A Misleading advertisements. B Fake price stickers on products.
C Supply of cheap quality product. D All of the above.
Q5. Suman wanted to purchase a sandwich toaster. She checked about the various sandwich toasters available online and compared 3 Marks
the prices so that an intelligent and wise choice could be made. Then she went to a nearby market to buy the sandwich toaster.
Being an informed consumer, she looked for the correct standardisation mark. The shopkeeper showed her different toasters but
was quoting higher price than the price she had checked online. After negotiating with the shopkeeper, she was able to bring the
price down. As a responsible consumer, she asked for a cash memo against the amount paid for the product and took the toaster
home. On opening the package, she found an instruction booklet, which she read carefully. Then she followed all instructions step
by step and made nicely toasted paneer sandwiches for her family.
1. State the consumer responsibilities, which have been discharged by Suman besides asking for a cash memo.
2. Explain the two rights being discussed in the above case.
Q6. Now, filing complaint is just a click away. Filing a complaint in a consumer court’s going to get a lot easier by the end of this year, 4 Marks
virtually. No matter which part of the country you’re in, it’s going to happen at the click of a mouse.
The project, called Confonet (Computerisation and Computer Networking of Consumer Fora), is being executed on a turnkey basis
by the National Informatics Centre (NIC).
”Online registration of complaints, the government hopes, will promote e-governance, transparency, efficiency and streamlining of
consumer fora,” said an official in the consumer affairs ministry. Of Rs 48.64 crore set aside for the project, the government has
released Rs 30.56 crore so far, the official added.
”Besides software development and testing, networking and project implementation, integration and site preparation, it will
include purchase of hardware for all the 583 district fora, 35 state commissions and the National Commission,” the official said.
At present, computer systems and system software have been delivered to 25 state commissions and 300 district fora — never
mind the fact that it’s sometimes a long wait before the hardware is finally unpacked and set up in some of the districts.
Meanwhile, training of staff, sometimes in the classroom and sometimes through e-learning sessions, are in full swing.
”But just setting up an online complaint filing system won’t ensure a strong consumer protection movement in the country — for
that we’re working on GenNext and the best way to do that is to go to schools,” the official said.
The government is, therefore, involving school children to form consumer clubs so as to involve them in various consumer welfare
activities.
Part of the funding for running the club is to come from various state governments, with an equally matching grant from the
Centre. However, a number of state governments are yet to sanction the fund — some of these include Uttar Pradesh, Madhya
Pradesh and Kerala.
Question:
1. What new measure is the ministry of consumer affairs taking to make filing of complaint easy?
2. What role can you as a student play to contribute to the cause of consumer protection?
 3. What scenario of consumer protection do you foresee when the measures proposed in the above news report are
implemented?
Q7. Prakhar purchased an ISI mark electric iron from 'Bharat Electricals'. While using he found that it was not working properly. He 4 Marks
approached the seller and complains for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to
replace this iron. The manufacturer refused to replace and 'Bharat Electricals' decided to file a complaint in the Consumer Court.
Can 'Bharat Electricals' do this? Why? Also explain 'who is a consumer' as per Consumer Protection Act, 1986.
Q8. Explain the following rights of a consumer: 4 Marks
1. Right to choose.
2. Right to be informed.
Q9. Explain any four functions of Consumer Organisations and Nongovernment Organisations (NGO’s) for protecting and promoting 4 Marks
the interest of consumers.
Q10. Government of India took the congnizance and understood the necessity of protecting the public in its purchases of gold jewellery, 5 Marks
especially with regard to standards of fineness and the prevention of adulteration, be it deliberate or accidental. The principle
objectives of the Hallmarking Scheme are to protect the public against the fraud of adulteration and to oblige manufacturers to
maintain legal standards of fineness.
1. What is hallmarking?
2. Why is it necessary to check the hallmarks on jewellery?
3. Give a brief description for the following certification marks.
1.

2.

3.

4.