1. You are Jessica Day.

Write a formal letter of complaint to Riverside

hotel about your stay there a week ago. In your letter, you should
complain about:
-the room you had
-the facilities in the hotel
-the staff attitude

Dear Sir/Madam
I writing this letter to express my disappointment about the poor service I
received during my vacation a month ago at the Riverside Hotel.
My first complain is The advertisement stated that the room would include 1
kitchen, 1 living room, 1 bedroom for 2 people, 1 bathroom and 1 balcony, but when I
received the room, there was only 1 bedroom, bathroom and balcony. Furthermore,
The equipment condition was very poor, the air conditioner was not cool, the
refrigerator was not running at all, the water heater was broken and the TV cannot
connect to the network. To make the matters worse, The customer service was
unacceptable, I complained about the situation to the staff but they couldn't resolve it
so I asked them to let me see the manager but the manager was not there.
I would like to look into this matter and take better care of your customers to
make that the same problem will never happen again.
I look forward to your explanation of the complaint in my letter.
Yours faithfully,
Jessica Day

2. You are Emily Charlton. Write a formal letter of complaint to May

Boutique about the dress you bought online two days ago. In your
letter, you should complain about:
-the quality of the dress
-the speed of delivery
-the customer service

I am writing this letter to express my disappointment with a recent purchase I

made from May Boutique. I ordered a dress online two days ago, and unfortunately,
the experience has not met my expectations.
Firstly, the time it took me to receive the goods was longer than the time the
shop informed me about expected delivery, but I didn’t receive it until 2 weeks later.
Secondly, the quaiity of the dress is subpar. The fabric feels cheap, and the stitching is
not up to standard, which is surprising for a boutique known for its fashion. Lastly, the
customer service is not good. I complained ablout the situation to the customer service
staff but they did not resolve the issue for me.
I believe that I am entitled to a replacement or refund for this dress. I hope that
I will not be forced to take further action.
Yours faithfully,
Emily Charlton

3. You are Helena Manning. Write a formal letter of complaint to IBEST

English Center about the Speaking Course you attended a month ago.
In your letter, you should complain about:
-the number of students
-the teacher's method
-the attitude of the staff
 I took a speaking course at IBEST English Center 1 month ago. I am unsatisfied
with the quality of service and teaching for the following reasons:
The advertisement stated that the number of students in the class was only 10
people, but when I arrived, there were 30 people in the class. The teaching methods
and teaching qualifications of the lecturers are only at the bachelor's level, but they
advertise a master's degree or higher. The center staff's attitude was not happy and
when I needed textbooks, they did not advise me.
I complained about this problem to the staff but they did not resolve it and I also
asked to meet with the center management but they refused to let me meet.
I look forward to your explanation of the complain to in my letter.
Yours faithfully,
Helena Manning

4. You are Theodore Mosby. Now, write a formal letter to complain about
the service you received at the Corner Bistro, an Italian restaurant in
your city. In your letter, you should complain about:
- the table you booked
- the quality of service
- the attitude of the staff

Dear Sir/ Madam

I am writing this letter to express my dissatisfaction with the service I received
during my recent visit to Corner Bistro. I had an unpleasant experience at the
restaurant following reason.
My first complain is reservation. According to the advertisement, we can reserve
a table one day
in advance but when I called the staff to reserve a table, they were informed that all
the tables were full because customers had to book two days in advance.
Futhermore, The food was normal, nothing special, the restaurant’s style and
view aren’t beautiful, just average. To make matters worse, The customer service was
unacceptable, I complained about the situation to the staff but they couldn't resolve it
so I asked them to let me see the manager but the manager was not there.
I would like the restaurant to improve its service style and change the table
setting to suit, along with the restaurant’s service attitude to be more professional I
look forward to you explanation of the complaint in my letter
Yours faithfully,
Thedore Mosby

1/You are Sheldon Cooper. Write a formal letter to Verizon

store asking for information about the latest laptops in the
shop. In your letter. you should ask about:
-product catalogue
-discounts
-return and refund policy

Dear Sir/ Madam,

I am writing to you with reference to the latest laptop at the Verizon store. I
would be grateful if you could send me further information about the latest laptop.
Firstly, I would appreciate it if you could provide me a copy of your product
catalogue, complete with specifications and pricing for the latest laptop models.
 Moreover, I interested in information regarding your return and refund policy. If
the laptop is defective, can I exchange it for a new me? I aslo would like to know about
the discount, when I buy will I receive a discount on the product and will it come with a
mouse and headphones?
I look forward to hearing from you soon
Yours faithfully,
Sheldon Cooper
2. You are Monica Geller. Write a formal letter to the restaurant
to ask for information about booking for a family dinner. In
your letter you should ask about:
-the available booking dates
-the location of the table
-the options on the menu

Dear Sir/ Madam

I am writing to you with reference to mention that I would like to make a
reservation at a restaurant for dinner with my family.
Firstly, I would be grateful if you could provide me with the available booking
dates for the upcoming weeks. I also would like to ask if the restaurant has an empty
table in a cool garden view location.
Lastly, I would appreciate information regarding the option on the menu,
including any vegetarian dishes for my grandmother and mother because she and my
mother like frugal dishes.
I look forward to hearing from you soon
Your faithfully,
Monica Geller
3/ You are Ross Geller. Write a formal letter to Metropole Hotel in England to
ask for information about your booking there. In the letter you should ask
about:
-the types of room available
-the price per night
-the facilities in the hotel
Dear Sir/ Madam
I am writing to you with reference to to Metropole Hotel in England to ask for
information about my booking.
I would be thankful if you could provide me with what types of rooms are available
there and what the services of each room type are like. I also would like know how
much each room category costs and
whether services and meals are included.
Lastly, I would like to know if the room's equipment is complete and comfortable to
meet my essential needs during the trip.
I look forward to hearing from you soon
Your faithfully,
Ross Geller