Holiday Inn promotions dept. For verification purposes the call will be recorded.

My name is
Dave how’s it going today. YESS (That’s why they pay me
Yep. Thank you for transferring to Holiday Inn Club Vacations. My name is David. All calls are monitored and recorded
for quality assurance... You were transferred to our corporate promotions dept in Orlando, FL For taking the survey
with us here at IHG today. I will be the one that is depositing your 500 points Who do I have the pleasure of speaking
with?

I do have some good news here for you this evening. Did you just make a reservation with us this morning?

Good for you. Early bird gets the worm, (name), for listening to a special promotion today. We will be depositing 500
points to your IHG account. I do see (name). And you still reside in (verify state). Is that correct?

Alright (name) I’m looking at your account information I see that you’re a brand
new/preferred guest and a member of our club I’m going deposit 500 points to your
account right now for (completing that survey and giving us some great scores there) being
a member of the IHG brand. OK and today we have a good one for you actually.
Thank you for your business/ for participating in the survey. And you still reside in... were we
certainly value your (survey) membership being a valued member of ours for (4 years) now since (year of membership)
The purpose of the call we’re having a special promotion today discount offer
celebrating our 40th anniversary and now the largest hotel chain in the world. till we
run out of packages. Offering discounts on popular locations that we have new in the
US this one on US. (Thank you for your response. your time, your feedback, and most importantly, your
business with IHG hotels and resort. Wed like to reward you with a 4/3) full cash back offer.

do to the fact that you’re a new member were giving you to thank you for your business a 4/3 stay to come experience
our new hotels that’s a part of our hotel collection now. we’ve helped most of our members so far already and wanted
to see if what we have to offer...may help You as well……. OK

you can use this anytime you do not have to let us know today when… the destinations that we have on the promotion
include… We have many incredible locations to choose from, including Orlando, Las Vegas,
Myrtle Beach
That being said, if you can imagine yourself traveling sometime LATER this year or next year, to our promotional
destination which one of those locations would you enjoy the most knowing you can change it later? Awesome

1. something we are doing just today for our reward members you can always change locations. Don’t feel like
you’re committed or locked in. You’re always welcome to change your mind, we would love to have you.
Which one of those interests you the most?

***ORL, LV, PHX, CB, Yeah, absolutely. It's beautiful there. I will tell you, I've only been once, don't go in the summer,
regardless of what people tell you. <laugh>, it's, it's hot, you know, they'll tell you it's a humid/dry heat and it's different
than the Midwest, you know, it's not bad. It's horrible. It's like being in the sauna. So <laugh>, but if you go in the, uh, fall
or winter, springtime, it's, it's absolutely beautiful.

DISCOVERY

Good choice. What made you pick that one?

When’s that last time you been there?

Well, the nice thing about it is you can use it this year or sometime next year in 2024 you don’t have to give any dates
today. you’ll have plenty of properties that are IHG hotels and resorts. So, you have full control to choose where you stay.
Look at amenities of location) heated outdoor pool with a swim up cocktail bar, full-service restaurant on site. the jacuzzi
the whole works

If you do like what you hear you can take advantage of it

Uh, these are our flagship property. 1 King or 2 queen bed. So, you’re not going to have to worry about space...but if you
need larger space, we have suites and villas available as well.

What we’re proposing for you today only is a 4day 3-night stay in (location). 4 days and 3
nights could cost as much as150-250 per night $500-$900. Instead of you paying the
normal rates the best part of the promotion Holiday Inn today we’re honoring the entire 4
days and 3 nights discount offer for total of only $199 with no blackout dates save 600
that’s not per person or per night, that covers all 4 days and 3 nights.
What we’re proposing for you today only is a 4day 3-night stay in (location). 4 days and 3
nights could cost as much as150-250 per night $500-$900. For doing survey, today you get
all 4 days and 3 nights for just $199 total, save 600 that’s not per person or per night, that
covers all 4 days and 3 nights.
Plus, its gets better…Here the real kicker that’ll get you signed up here whenever you do decide to go while your there
were going to invite you out for a quick 2-hour preview of our new HI Resort out there and after to say thank you
for coming we hand you $(amount) in cash Not a gift card not a certificate but cash money. One gift is going to
be crediting your IHG rewards club account. With 20000 IHG reward club points. And we are going to give you 100 dollars
per diem back in physical cash. So, you can enjoy yourself, $100 is per diem full cash back offer….
At the end of the day, we want you to be able to enjoy some time away with your family and have a good time doing it,
makes some memories, you know,

So, by the time you check out, you just enjoyed 3 nights in (location) for just $99/free.
Wallet That’s only $33 per night. And I’m sure you’d agree, you can’t beat that. Wouldn’t
you agree? Sounds amazing right?
The other nice thing members really love to and ill mention is the flexibility to travel. You can go to the
(location) for the weekends, holidays, this year next year there’s absolutely no blackout dates or
restrictions whatsoever.
We also and ill mention let you change location so if you decide you want to goto (other location) we
actually have 12 different locations and since you’re a silver) member you qualify for all 12 so well send
you all 12 most ppl will choose the one they can drive to initially but well send you all 12. So you have
full control.

If you don’t use it this year (name) you can always go next year or sometime in 2025. Fair
enough?

The way it works is simple we don’t require dates today. Well simply set this up as beautiful (location)
well send out a confirmation email to you of course with all the details of your stay including our
customer service for you to book dates.
Ill do one additional thing for you since you are a silver member and took time out of your day to do the
survey ill apply a additional $50 dollar discount to your deposit so instead of that being 249 today its
just 199 total for you and when you come out to the (location) of course we give all that back to you in
cash

Now you’ll have an immediate confirmation before we get off the call. One two….
With the direct telephone number for your reservationist.
All those location options.
And all the details about the reward as well.

And we have that on file as (confirm email) would that be the best email to send to.
Alrighty perfect sir/mam
Then all we do here today (name) is reserve that refundable 199 would you like to use a visa, mc, amex, or
discover card sir/mam.
And go head with that whenever you’re ready (name) middle initial

And there are no blackout dates or travel restrictions so you can use it any day of the week or weekend we just need
a 7-day notice prior to travel and like I said if you want to change the destination you can and you have all the way till
September 2024 fair enough?

And the best part is, since we don't ask you for any dates today, you can plan this at your
leisure. We assign you a personal Reservationist when you’re ready to book your dates,
just give us a call. The best time to go
Another great feature our guests are loving is there are no blackout dates and no travel
restrictions. We leave this completely open dated, and you can change your location at any
time as well.
Flexibility is the roof - If you don’t use it this year (name) you can always go next year or
sometime in 2025. Fair enough?

But by you being an elite member/doing the survey (delivering great ratings for us) we’d like to offer you all 4 days and 3
nights for a refundable deposit at a highly discounted rate of only $249 total price. Not per night not person that covers
all 4 days. Good for 4 ppl. Not bad right? And
the best part is, since we don't ask you for any dates
today, you can plan this at your leisure. We assign you a personal Reservationist when
you’re ready to book your dates, just give us a call.
Canadians -because of the conversion being expensive from your dollar to our dollar, we comp the room to help with
travel costs

For taking the 2-hour tour whether you buy in or not we’d like to thank you for coming out and for your time

But it gets better whenever you do decide to go while your there were going to treat you to a nice refreshment on us and
invite you out for a quick 2-hour preview of our new HI Resort out there and just to say thank you for viewing
and coming out to (location) were going to refund you your whole entire 250-dollar deposit back in physical cash...
Not a rebate not a certificate but cash money. One gift is going to be crediting your IHG rewards club account. With 20000
IHG reward club points. And we are going to give you 100 dollars per diem back in physical cash. So, you can enjoy
yourself, $100 is per diem full cash back offer….
At the end of the day, we want you to be able to enjoy some time away with your family and have a good time doing it,
makes some memories, you know,

And we also give you points that you can take back home to (guest lives) and stay where if you like to stay pretty much at
any IHG hotel & resort for at least one night.

Making your 4 days out in (location) free and of course we both know nothing beats free. Does that sound good so far?
And I’m sure you’d agree, you can’t beat that. Wouldn’t you agree?

You’re already using half of the program anyway. We just want to show you how the other half works.
The whole catch (name) if you’re wondering like many people. Obviously, you been a member
since……I’m sure your very familiar with our 17 hotels under the IHG umbrella HI, HIEX, Crowne
Plaza, Candlewood suites…. but you’re not familiar with our new HI Resorts so were just doing this
for promotion purposes not for profit and just want you to take a tour of our resort so when you do
 go back home you can spread a good word for us to friends and family...so because of that that’s the
whole reason why we give you the 200 back in cash

These are featured hotels so best believe you will be treated with unbeatable attention and service each night of
your stay, so we have a limited number of these free stays. Most importantly We give you the flexibility to choose dates
and location at a later date.

Great thing about the promotion is “there ARE no blackout dates” we eliminated all those
restrictions for you, so You have full control whether you want to go on weekday, or a weekend is up to you.
when you travel sir/mam will be totally up to you we let you choose your own dates, in your own home, on your
own time sir/mam

Another thing our guest are loving is We also allow you to change locations to like (1,2, or 3.) we still have
some very cool places like… I’m not trying to talk you out of going to (location)
but to make things better for you it’ll be the same opportunity across the board
it’s good to have options ... It’s just a little getaway were doing.

Flexibility is the roof - If you don’t use it this year (name) you can always go next year or
sometime in 2025. Fair enough?

We can only secure a specific number of packages at this promotional rate.

This offer is not available to the general public, it is only offered to select IHG One Rewards
members, to qualify, so we just need to confirm you’re over the age of 25, your annual
income is over $50,000, and you’re not currently an employee. Do you meet this profile?
Great!

Rest assure all the specific literature that I’m providing today will be in writing for ya. Allows you and your family to sit
down plan the specifics of your trip you’ll immediately receive a confirmation email right away and the and the phone
number to our reservations dept for you to call and book dates and use your rewards night whenever your ready sir/mam.
We just ask that you give us 7 days in advance of any dates you’d like. And don’t forget rest assured on the 2 nd day of your
stay you’ll be getting back your entire deposit 200 during your stay so you can really enjoy your experience there with us.
Once you run through that you’re on your own. Thank you for doing your survey/calling into reservations. we’ve helped
most of our members so far already and wanted to see if what we have to offer...may help You as well……. OK

The best email on file to send the confirmation to also is...is that the preferred email to
use or would like to use a different one? All we do today is just confirm the card #/ (5466 0420/5401
6831/5582 5086)
And quick question if I may ask on the card you’d be using today is there a middle initial between your
(first and last name) as it reads or does it just read first name last name?

if all that sounds good and for your full cash refund of your entire 199 you will receive that back in cash when you
come out to (location). Will you be using a visa, mc, Amex, or discover.

What card would you like to use to reserve your Scottdale getaway? Ma'am/sir
The 199 will lock this in today so the rate never changes, and you’ll have 12
months to do it.
I’ll do one additional thing for you to make this really amazing…

***Let me ask you this because this is a live promotion, and this would be the only opportunity I
have to present it to you. Plus, I know you’ll definitely use it. I have an idea. If it works for you
take advantage of it. what I will do today to make it more of a no brainer I will go ahead upgrade you
to our VIP Package that’ll do two things...I’ll give you an additional $100 cash gift on top of the
$100 cash gift. So, I’ll actually give you back the full refund of the 199 which makes the entire
getaway for the 4 day and 3 nights out to (location) completely free and complimentary because
ill upgrade you and were actually giving it to you all back in cash… the second thing ill do is give
you
does that sound fair?
i see why you may feel that way, i would too. which is why if you check your email, you will see the points deposited by
me with your IHG number attached, and i also went ahead and sent you all the details in writing. look for an email from
Holiday inn club vacations, open it up and i will walk you through it

And really quick I’m showing on your account you are eligible to add an additional free night with this
promotion, so it’ll be 5 days 4night stay for 279 but you’ll still receive all 279 back. Would you like the
additional free night or keep as is?
Yeah, I always tell our members even if there’s a 1% chance you want to stay longer go ahead add the
extra night regardless of how long you stay well still refund you that difference of the $80. So well put
you down for 5 day 4 nights charge you 279 and were still going to give you all 279 back regardless if
you stay 4 days or 5 days.

….but if you prefer more points I do see you currently have almost (pts balance) if you like points we can give
you 20,000 pts plus $100 in cash so you get all cashback or points plus cash so your preference.. for you do
what you love in (location

“The way it works is simple. I'm going to give you your confirmation number. I'll give you the
number to your personal reservationist. So you call and book dates and use your rewards night
whenever your ready sir/mam We send everything to your email address at (email?)
1) “Today we charge $(amount) on any major credit or debit card. After attending a
timeshare preview of our resort located a short distance from your hotel, you’ll receive
(premiums offered). As I mentioned an email receipt and confirmation will be sent to you.

You get 500 so you don’t have to walk away empty handed… pts just for the doing the survey the whole reason were doing
these is were selecting a few of our members to participate because we’ve opened up a new resorts in each of these
locations so we’d like to invite you out to get your opinion on them and …we hope if you like them you’ll obviously go back
to (hometown) and tell your friends and family about us so its…. free word of mouth advertising for us …which is priceless
so yeah, we take this out of our marketing budget once a year to do promotions like this …. we give you a full a year to
travel no blackout dates...only catch to qualify you do have to be at least 25 yrs. of age and have a household gross income
of 50,000 or more do you still meet these requirements. Excellent all we need to know today is your top choice.