Comm
Comm
COMMUNICATION
Course Title Course Group Core
SKILLS
Preamble
Today, Communication is a very important skill for the success of every millennial student. Millennials affinity to use
digital media for communication, changing career and working landscapes, and greater competition in colleges and workplaces
makes enhancing student communication skills beyond language a must. Rote learning a few tips or tricks the night
before an interview or performance review won’t do the job if students are trying to make an impression in highly
collaborative workplaces of the future. Expectations from students aspiring to be part of such future workplaces are that they
have not just good verbal and non-verbal communication skills but also a good understanding of how to use modern tools
for effective communication.
Scope
To enable students to communicate clearly and effectively, by improving their verbal and non-verbal communication skills, as
well as enhancing interpersonal skills and knowledge of appropriate tools for specific communication strategies.
Course Objectives
The objectives of communication skills course are:
• Build better communication skills: oral and written expressions and body language
• Enable critical thinking
• Empower with active listening skills
• Enable team work/collaboration
Instructional Strategy
To achieve course objectives, it is important to provide the blended mode of instruction for each of the concepts. This blended
mode of instruction enables and empowers students with:
Course Outcomes
After completion of this course, the student shall be able to;
• Communicate
o Identify audience (colleagues, management, customers/vendors)and use the right methodologies for
communication using the right terminology, names, grades and other nomenclature pertaining to the
trade,toolsandspecificequipment.
• Write
o in at least one language correctly
o basic level notes and observations
o job cards, work sheets, basic report writing and responding to emails, simple presentations, job
applications, resume
• Read
o Technical manuals, task sheets/job orders, policies and regulations pertinent to the job, including OEM
guidelines.
o all instructions given in memos, manuals, documents or those put up as posters across the premises
o safety precautions mentioned in equipment manuals and panels to understand the potential risks
associated
• Question
o Ask right questions
o Use different ways of asking questions
▪ Clarifying/Open ended (What, Why, When, Who, Where, How)
▪ Close ended
• Present
o With right Posture & Gesture
o With greater concept/content clarity
o With high confidence
o With voice modulation to capture the attention of audience
Course Content
The following arethevarious units to betaughtand assessed in order toensure the studentisable to demonstrate the Course
Outcomes mentioned in the Course Outcome section.
Pre-assessment:
Teachers are required to administer pre-assessment before starting the actual instruction. This helps in gathering
information about students’ like their attitude, beliefs, interests, and learning abilities.
UNIT 2: Communication
Lesson outcome:
At the end of the session:
• Students should be able to
o Understand the communication process, influence of voice/tone, logical organization of
thought, comprehension, listening skills.
o Understand the basic building blocks of communication and strategies for working with each of these
blocks.
o Learn about carrying self, etiquettes of communication.
o Build positive attitude about self and towards handling communication.
o Learn the process for effective communication, problem solving techniques, to be confident
communicator.
What is 1: 2:0
communication?
Why communication?
INTRODUCTI How do we
ON: communicate?
Communication
Theory and Process How communication happens? 0:2:2
• Pictorial representation of
communication framework
• Elements of communication:
sender, receiver, message
• Refer to activity in Unit activity
section.
Systematic
• inefficient or inappropriate
information systems
• Lack ofcommunication channel
• lack of understanding of the roles and
responsibilities
Attitude
• Perceptions
• Preconceived notions
Sentences:
o Declarative Techniques of categorizing sentences, 0:1: 2
sentence understanding how to build with
o Imperative punctuation andeffectively use in the verbal and
sentence non-verbal communication. This involves
o Interrogativ e more of hands on activities.
Vocabulary sentence
o Exclamator y
sentence
Punctuation, Content Comprehension remains as a main activityto 0:1: 2
organization and acceleratethelearningof spoken and written
Comprehension English language
Other Reports using MS Open, close, Edit and Save usage with 0:1: 2
Word documents
Layout and strategies for creating report Sample
report creation demo with follow on assignment
Core subject project report submission
assignment
Data & Graphs using Open, close, save and edit the excel 0:1: 2
MS Excel document
Creating data
Using basic maths operation in Excel for working
withdata
Creating simple graphs
Assignment: For example, creating statistics of subject
wise activities completed for 6 months in the credit
course
4:34:40
1. 42 sounds revision:
Parts of Speech:
Jumbled parts of speech: Student should pick the right order to build
meaningful sentence:
• College go to youeveryday.
• Makes spider web the a
Gender,SingularandPlurals:
• Match the following activity for singular and plural
• Fill in the blanks activity for genders Reading
&Comprehension:Conversation
Oral:
• Introduce yourself?
Unit 2 Communication Visual:
• Video clip on communication etiquette
• Pictures (in addendum section): do’s and don’ts of
communication
3. Telephonic conversation:
Role play by a teacher: Call Airtel/Vodafone department and
asking for the phone number portability process.
Body language
Non-verbal
Unit 4: communication
Simon Says:
1. Seriesofinstructionstothegroupthataretobe
copied/reproduced. Start slowly and increase the pace
• Resume writingassignment
• Data handling: Collecting data about
machines/number of students passed out of college for
last three years and creating graph about it.
• Presentation:
o Aboutlearninginthecommunicationclass
o Concept presentation
Assessment Methodology
a. Observation (role play activities, team activities, demonstration)
b. Questions & Answer – Periodic Assessment
Advanced Can read, understand, build words, read simple sentences ; Also comprehend
Expert Confident , read simple and complex sentences with punctuation, comprehend, spell also
build words
Inter personal
communication
Beginner is shy, doesn’t talk/express
Intermediate hesitatestocommunicate – dueto lack ofconfidence /ability,can talk to knownpeople
Good can talk to unknown people, less confident, does not express, has hard time working as a
team
Advanced can talk to unknown people, confident, can't express, has hard time working as a team
Expert confident,cantalktoanyone,expresswell,workswellintheteam
Body language
Beginner Is shy, not open to communicate, has hard time making friends
Intermediate Knows basics of Body language, practices sometimes
Good Knows basics of Body language, practices most times, has less confidence in presenting
content
Advanced Knows and practices good body language all times, can present content
Expert Knows and practices good body language all times, is an example, Leads the pack to get
better
Listening Skills
Beginner Just hears, no attention
Intermediate Listens, pays attention, does not ask any question
Good Listens, pays attention, ask questions
Advanced listens, pays attention, asks questions, cannot empathize
Expert Listens, pays attention, asks clarifying questions, able to understand the message
communicated
Acceptability to Learn
Low is not receiving to information
Average receives information but resists to implement
Good , Above Average receives information and implements per instructions
Strong receivesinformationandproactivelyimplementsandseeksfeedback
Verbal Communication
Beginner Does not communicate, shy, low on confidence: has problem expressingin his/her native
language orEnglish language
Intermediate Can communicate in native language, low confidence, shy, yet to try in English language
Good Can communicate in native language, good confidence, tries to communicate in English
language
Advanced Can communicate in native language, express view points, good confidence, comfortable
talking to people in theteam, triesto communicate in English language aswell
Expert Can communicate in native language, express view points, very good confidence, can
communicate with anyone without any fear, asks clarifyingquestions, communicates
wellinEnglish,ortrieshardto communicate in English language as well
Non-Verbal
Communication
Beginner Struggles to understandthe non-verbalcues, has to workon body language, has hard time
understanding the written communication aspects
Intermediate Can understand the non-verbal cues, has to practice, tries to apply written communication
aspects
Good Can understand non-verbal cues, practices well, works hard to get hold on written
communication skills, exhibits confidence in whatever
task is given
Advanced Canunderstandnon-verbalcues,canworkonwrittencommunication
aspects, exhibits confidence, practices well, help others to identify non-verbal cues
Expert Can understand non-verbal cues, train others, confident, exhibits good non-verbalcuesat
alltimes,cantrainthepack,hasgoodholdon written communication as well.
Comprehension
Beginner Tries to read the passage, has hard time to comprehend
Intermediate Can read the conversation passage, has hard time understanding the regular passage
Good Can read the conversation passage, regular passage, but stutters in answering questions if
there are technical jargons
Advanced Can read the conversation passage, comprehend but regular passage comprehension is
good
Expert Can read the conversation passage, comprehend but regular passage comprehension is good,
explain better to others, help others, lead the
pack
Writing Communication
Beginner Hastroubleformingright sentencesforwrittencommunication
Intermediate Can form sentences, has problem with the layout, gets confused between layout for
different form of written communication
Good Can form sentences, has fair understanding of the layout to be used for particular type of
written communication, but stuttersforwords and expression
Advanced Can form sentences, has good understanding of the layout to be used for particular type of
written communication, confident, can express
thoughts well
Expert Can form sentences, has good understanding of the layout to be used for particular type
of written communication, confident, can express thoughts well and train others and
lead the pack
Pre-assessment:
Activity 1:
Make a group, read random words from the list, build sentence for few words from the list.
Create a group of 3 or 5 students. Randomly pick 5 words from the word list write down on the board/show them as a chart
if you have created a word chart/make chit of words and ask them to pick one chit and READ the word.
Main idea: Testing the pronunciation ability, language ability, confidence in speaking, ability to understand and accept
the instruction
Activity 2:
Simple reading test – Reading passages (Simple passage from the current course book)
Show the reading passage, let each one of them read 2 lines, after first student is done with reading two lines, then the next student
must pick up from there and read next two lines. This process has to be followed until the entire class is done with reading or at
leasttenstudentsaredonewithreading.
Main idea: Testing listening skills, attentiveness, language ability, pronunciation ability
Activity 3:
Students getting to know each other. Create a group of 3 or 5 students. Each student gets chance to talk to another student,
introduce him/herself to the student, ask question, make a note of the answer against the name of the student who is answering
the question on a sheet of paper.
Main idea: To assess current communication level, body language when students talk with each other, and confidence.
Activity 3:
Making a group of students and getting to know each other with a predefined expectation for
example:
Name:
I
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:
I’
m
go
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sp
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ts:
I can speak
more than 3
languages:
I’m
always
cheerful:
I like my mother tongue: