www.qcin.

org

COAL
Leading Change With
Quality, Innovation
And Technology 24

QUALITY
RQC - Bengaluru

Quality Enablers
For Manufacturing
Competitiveness & Trade 28

TESTING
RQC - Ahmedabad

Quality & Manufacturing

Excellence For Sustainable
Growth 34
RQC - Kolkata

QCI has commenced third-party

Tripartite agreements
sampling quality assessment
for volume of 136 Million
across all 8 subsidiaries of Coal
Metric Tonnes (MMT)
India Limited (CIL)
have been signed

A total volume of
61 MMT of coal
sampled in F.Y.
2019-2020

QUALITY INDIA
A QCI PUBLICATION | October - December 2019
 EDITOR’S
NOTE

Dr. Ravi P. Singh

Secretary General
Quality Council of India

Dear Friends

It is a matter of pride that many efforts of QCI have yielded results and also
allowed the government to make certain policy push.

As per the instructions of Ministry of Commerce and Industry and Department

for Promotion of Industry and Internal Trade (DPIIT), we carried out the
mystery shopping testing survey in the markets of Delhi and NCR and found
that nearly 67 per cent of imported toys failed the test, and only 33.10 per cent
passed all the tests.

As many as 121 different varieties were procured and submitted to NABL

accredited laboratories to carry out all the tests on these toys as per the Indian
standards. Due to our efforts, DGFT revised their notification allowing sampling
of every consignment coming to India.

QCI has made giant strides in assessing the Vendors for Government
e-Marketplace and has successfully completed 500+ virtual assessments in
India. The young professionals of QCI have also taken up a first of its kind
perception survey for the Delhi Police and are gathering the feedback through
telephone and in-person interviews. Atal Innovation Mission (AIM) under NITI
| October - December 2019

Aayog has asked QCI to conduct an independent assessment of Atal Incubation

Centers and Atal Tinkering Labs to ensure the government’s endeavors to
promote a culture of innovation and entrepreneurship among students. We are
also in discussion to map Ganga water bodies among other important work.

QCI is also carrying out a third-party quality assessment to check the presence
of added Formaldehyde in fish and fishery products being consumed in Goa.
At various stages in the distribution cycle of fish, ranging from procurement of
2
fish to its retail consumption, QCI conducts sample checks for detection
of added Formaldehyde in fish.

The quality samples are being collected and tested by QCI at various
nodal points such as inter- state roadway entry-points, domestic imports
through waterways, major mandis, etc. As an outcome of the exercise, a
compulsory product certification through third-party monitoring in fish/
fishery products is being put in place.

During this quarter we hosted four Regional Quality Conclaves (8th,

9th , 10th and 11th) on different themes namely, “Leading change with
quality, innovation and technology,” “Quality enablers for manufacturing
competitiveness & trade,” “Quality & manufacturing excellence for
sustainable growth” and “Advance manufacturing with quality,
innovation & technology interventions” jointly with ASQ, FICCI, FOSMI and
PHDCCIP at Bengaluru, Ahmedabad, Kolkata and Rudrapur respectively.

Some of the best minds engaged in creating a Quality Culture, Product

Innovations, Industry 4.0 and Predictive Maintenance congregated at the
Conclaves to lead the discussion and evolve the road map for the next
engineering revolution in India. These Conclaves were important steps
to sensitize Industry in the states of Karnataka, Gujarat, West Bengal
and Uttarakhand on the aspects of quality consciousness of production
process and importance of quality through adoption of a quality culture.

I am sure that you are continuously engaged with us. Keep letting us
know about how to make every effort possible to improve the quality life
of the citizens of the country.

I look forward to a wonderful 2020, and wish all of you a Happy and
Prosperous and Impactful New Year!
 CONTENTS
06

PROJECT
PLANNING AND
IMPLEMENTATION
DIVISION
Third-Party Testing Third-Party
and Analysis of added Sampling, Testing
Formaldehyde in Fish and Analysis of Coal
 INDEX OF THE MAGAZINE

8th Regional
24 Quality Conclave

LEADING CHANGE
WITH QUALITY,
INNOVATION AND
TECHNOLOGY
October 18, 2019 at
Taj Yeshwantpur, Bengaluru
9th Regional
Quality Conclave
28

QUALITY 34
10th Regional
Quality Conclave
ENABLERS FOR
MANUFACTURING QUALITY &
COMPETITIVENESS MANUFACTURING
& TRADE EXCELLENCE FOR
November 8, 2019 at SUSTAINABLE GROWTH
Crown Plaza, Ahmedabad November 29, 2019 at
The Park, Kolkata
 52

8 2
National Accreditation
Board for Testing and
Calibration Laboratories Hand Hygiene: Key to
(NABL) a Healthy Nation

8 6
National Accreditation
Board for Hospitals and
Healthcare Providers 60 Hospital Planning &
(NABH) Commissioning

Contributors.

8 9
National Accreditation
64 Board for Education
and Training (NABET) Use of Intelligent Agents in
Energy Aware Green Computing
of IT industries for Environmental
Sustainability
9 1

National Accreditation
Board for Certification
Bodies (NABCB)
68
Challenges in Management
System Consultancy

Editorial Team:
National Board for Sanjay Singh
Quality Promotion Anam Qureshi
(NBQP) Coordinator:
Shalini Mukherjee

74 Designed By:
Nidhi Batra
 Qualit y India

Project
Planning and
October - December 2019

Implementation
Division (PPID)
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Qualit y India

Third-Party
Assessment of Atal
Incubation Centers
and Atal Tinkering
Labs
Atal Innovation Mission (AIM) under NITI Aayog, includ-
ing Self-Employment and Talent Utilization (SETU), is the
Government of India’s endeavor to promote a culture of
innovation and entrepreneurship. Its objective is to serve
as a platform for the promotion of world-class Innovation
Hubs, Grand Challenges, Start-up businesses, and oth-
er self-employment activities, particularly in technolo-
gy-driven areas.

QCI conducted an independent assessment of Atal Incu-

bation Centers and Atal Tinkering Labs as a three-part
assessment based on AIM guidelines, performance mea-
surement of an input-output survey of the incubator
managers/supervisors and feedback collected from vari-
ous stakeholders. To finalize the framework and the ques-
tionnaire the team conducted three pilot inspections at
Atal Incubation Centers and five at Atal Tinkering Labs. All
the pilot assessments contributed a lot to the improve-
ment of the questionnaire.

www.qcin.org

Six assessors were deployed for an on-ground assessment

of Incubation Centers which was completed in 6 weeks.
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 Qualit y India

The assessment of 285 Atal Tinkering tions taken on reported crimes and to structure of Delhi {(1067 * 14 districts)
Labs was completed in 10 weeks with determine the perception of the public ~15000 calls each}
50 assessors deployed on-ground. The towards the police in terms of abili-
data dump and individual reports of all ty to solve the cases in a time-bound A questionnaire comprising questions
the 18 Incubation Centers along with a manner and subsequently to take the ranging from the perception of the
consolidated report of Incubation Cen- stock of the satisfaction levels of the police, co-operation, visibility, investi-
ters and 285 Atal Tinkering Labs would populace. It also attempts to bridge the gation, amongst other parameters was
be shared with NITI Aayog. gap between the quality of policing and placed before the citizens. The survey
people’s expectations. The survey has also evaluates the perception in terms
been conducted in all the 14 districts of impartiality, accessibility and timely
of Delhi in 2 phases. response to grievances of the common

Public The survey comprises of the follow-

people. A list of crimes and their sub-
categories has been prepared which
Perception ing 2 parts: ranges from petty crimes like pickpock-

Survey of Household Surveys were conducted

eting to the most grievous ones like
rape, murder, etc.
Delhi Police on-ground for the cases registered
with the local police stations besides In the first phase of the survey, 25% of

The Public Perception Survey under- handpicking random households so as the target sample was covered and the

taken by QCI is for the most efficient to gauge a holistic perspective. remaining 75% was covered in the final

and swift Police Force of the nation, phase. For the telephonic interviews,
1000 Victim Household Surveys were a call center was set up and calls were
the Delhi Police. It is the first time that
gathered for cases registered in Police made to distress callers and random
a Police Force in India is getting its
Stations as FIRs. citizens.
services assessed by an independent
body. The Delhi Police was established 1000 Random Household Surveys, The survey findings collected from
under the Delhi Police Establishment equally mapped into 14 districts of both on-ground and telephonic inter-
Act 1946 which delegates its control Delhi were collected. views have been evaluated on a num-
to the Ministry of Home Affairs. Being
ber of parameters such as impression,
one of the largest metropolitan po- Telephonic responses via Call Center
performance, safety and behavior of
lice forces in the world, Delhi Police Survey were collected for both cit-
the Police force. Currently, the project
is spread across 6 ranges, 14 districts, izens who have dialed the helpline
is in the reporting phase and we shall
and 184 police stations. number ‘100’ and random citizens of
soon present the compiled findings to
Delhi-NCR. The sample for the survey
The objective of the survey is to collate the Delhi Police.
has been designed in such a way that
information on unreported crimes, ac- it represents the unique demographic
October - December 2019
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 Qualit y India

for the Bronze Quality Certification by tional toilets to all its citizens and to
Ayushman paying a nominal fee. More than 150 make the country Open Defecation

Bharat hospitals across the nation submitted

the application within a month of its
Free. The cities are verified and cer-
tified once every 6 months to ensure
Quality launch. We have already certified 14 regular monitoring.

Certification hospitals with the Gold Quality Cer-

tification and 6 hospitals with the Sil- The SBM-ODF project started in 2016
of Hospitals ver Quality Certification. The growing with a vision to provide basic sanita-
tion facilities and restore the dignity of
empaneled number of applications shows the need
for quality certification in today’s sce- every citizen of India. Since then, the

under AB nario. This partnership aims to create country has worked towards attaining
and sustaining its ODF status. In lieu of
a process to facilitate certification of
PMJAY at least 7,000 empaneled hospitals by the growing success of ODF, MoHUA
December 2021 to build a network introduced ODF+ and ODF++ with
One of the biggest healthcare policy of quality healthcare providers in the an increased focus on the quality of
concerns in India today is the ‘Quality’ country. infrastructure and Fecal Sludge Man-
of health services offered. Keeping in agement in the country. Till now 4320
mind the rising concern of the coun- ULBs have declared themselves ODF
try’s healthcare sector, National Health and 4147 have been certified as ODF
Authority (NHA) and Quality Council
of India (QCI) has launched a joint ini-
Swachh by QCI, 648 ULBs have been certified
ODF+ and 270 ULBs have earned the
tiative of digital certification for all the Bharat ODF++ status. More than 250 asses-
hospitals empaneled under the Ayush-
man Bharat Pradhan Mantri Jan Arogya
Mission- Open sors are working on-ground for the in-
spection.
Yojana (AB PMJAY) scheme. Defecation
A digital certification process called AB Free
PMJAY Quality Certification program
has been launched and it consists of Under the broad objective of the Swa-
Solid Waste
three levels of certificates – Gold, Sil- chh Bharat Mission, the Ministry of Management
ver, and Bronze. As the name suggests, Housing and Urban Affairs (MoHUA)
the Gold Quality Certification is the commissioned the Quality Council of The Union Ministry of Environ-
highest level of certification. Those India to verify 4376 cities of the coun- ment, Forests and Climate Change
hospitals with Joint Commission In- try as Open Defecation Free (ODF). (MoEF&CC) notified the new Solid
ternational (JCI) Gold Standard Certi- The objective of the project is to en- Waste Management Rules (SWM) in
fication or the National Accreditation sure the accessibility of clean and func- the year 2016. The SWM Rules 2016
Board for Hospitals and Healthcare
Providers (NABH) Full Accreditation,
can apply for Gold Certification. The
Silver Quality Certification is the sec-
ond level of certification where those
www.qcin.org

hospitals with National Quality As-

surance Standards (NQAS) and NABH
Entry Level Certification can directly
apply. Hospitals that do not hold any
certification have a chance to apply
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 Qualit y India

mandated the Urban Local Bodies for senior officials’ decision-making,

in India to ensure the segregation of Department tracks progress and conducts stake-
waste into wet and dry, before handing
it over to the collector and channeliz-
of Investment holder follow-ups.

ing the waste for reuse, recycling, and & Public Asset Additionally, the team is assisting DI-

Management
recovery. The Haryana Govt. engaged PAM in the launch of India’s first debt
Quality Council of India to conduct a ETF which will create an additional
performance audit for monitoring the (DIPAM) source of funding to meet the borrow-
Solid Waste Management system in ing needs of CPSEs, Public Finance In-
18 ULBs (with more than 1 lakh pop- Quality Council of India has been en- stitutions, and other government orga-
ulation) as a third party to help ULBs gaged by Department of Investment nizations.
in improving their existing solid waste & Public Asset Management (DIPAM),
management system. under Ministry of Finance to assist in
the evaluation and execution of dif-
ferent proposals for “Disinvestment GeM Vendor
of Central Government’s equity stake
in Central Public Sector Undertakings
Assessment
(CPSEs)” through various methods
(such as OFS, Buyback, IPOs, ETFs &
Strategic Disinvestment) and “Mone-
tization of non-core assets of CPSEs”.
QCI also assists DIPAM in the deci-
sion-making process in broad realms of
strategy and economic policy.
The process audit was conducted in QCI has been mandated to carry out
a three-fold approach, Direct Obser- the Vendor Assessment for registered
vation, Documentation and Citizens OEMs from June 1st 2019 as per
Feedback. This was based on 18 key GeM’s new Vendor Validation Policy.
parameters, including, door-to-door QCI has designed a robust and holistic
collection, cleanliness, waste segrega- framework to validate vendors consist-
tion, waste treatment, proper and sci- ing of parameters such as production
entific disposal, street sweeping, elim- capacity and capability, quality, af-
ination of garbage vulnerable points in ter-sales service, etc. Also, web & mo-
the city, maintenance of MIS for track- bile-based platform was developed to
ing waste collection and transporta- carry out assessment leveraging tech-
tion, among others. nology. The assessment carried out
in two stages, wherein the first stage
October - December 2019

The locations were sampled on a strat- QCI is helping DIPAM in carrying out Desktop Assessment includes authen-
ified random basis, and it was found and monitoring the various disinvest- tication of a vendor profile, business
that the best performing cities in Hary- ment transactions of CPSEs (including experience, financial capacity, and pro-
ana was Karnal, followed by Hisar and BPCL) in order to meet the Finance duction capacity and, the second stage
Panchkula. Ministry’s annual budgeted target. constitutes complete validation of the

The team provides research support, manufacturing process through Video

performs analysis on the feasibility of Assessment, which is conducted by an

various ideas from a strategic-financial expert sitting at a remote location via

perspective, produces ready reports video calling through a mobile-based

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 Qualit y India

application. The captured photographs by formalizing, propagating and reg-

are geotagged and time-stamped Project ulating the profession in the country.
along with inspection video which gets
stored virtually (at the server) as evi-
Management The recommendations as per the pol-
icy framework to ensure efficient proj-
dence of the assessment. Policy ect delivery span different sectors and

As of now, GeM vendor assessment Framework components of infrastructure develop-

ment such as addressing challenges to
team has completed 600+ Desktop project finance, contract management,
Assessment, 500+ Virtual Assessments build capacity and propagate the pro-
(In India), 20+ Virtual Assessments fession for a cultural shift in project
(Outside India) management practices. To this end, our
team has to engage with NITI Aayog,
consult with all the relevant ministries,
industry experts from the banking are-
Kayakalp na, law, technology, education, and
dedicated premier project manage-
Ministry of Health and Family Welfare ment institutes.
(MoHFW) engaged the Quality Coun-
cil of India in May 2019, under Swachh The team is currently engaged in fa-
Bharat Abhiyan to promote cleanliness cilitating the process to constitute a
and enhance the quality of healthcare Steering Committee to set up the Na-
Given the vision of the government to tional Institute for Chartered Project
facilities in India. Conducted on a Pro
move towards a $5 trillion economy Professionals. The team has drafted a
bono basis, the purpose of the initia-
with an investment plan of INR 100 national policy framework for project
tive was to appreciate and recognize
lakh crores in infrastructure in the next professionals and thereby engaging ex-
the private healthcare organization’s
five years, NITI Aayog has tasked the perts and stakeholders for their inputs
efforts in creating a healthy environ-
Quality Council of India to formulate a and industry knowledge for further
ment. The initiative promotes Clean-
dedicated policy for Project Manage- finetuning.
liness, Hygiene and Infection Control,
ment in India to improve levels of ef-
creates and shares sustainable practic-
ficiency of public-private partnerships
es related to improved cleanliness in
and public sector projects. This was by
healthcare facilities linked to positive
health outcomes.
order of the Task Force on Program/
Project Management led by NITI Aayog
High-End
653 hospitals PAN-India were assessed to develop the policy framework to Cleanliness
under this initiative, out of which 635 promote, integrate and institutionalize
Project Management by setting up a
Assessment
scored 70% or more and were consid-
ered as a compliant hospital for Kay- National Institute for Chartered Proj- At Eight
ect Professionals to act as the nodal
akalp Certificate. 11 hospitals out of
635, scoring the highest amongst their agency for the profession. Yatradhams
respective zones, were awarded the
Additionally, the policy framework
Across
certificate at the ‘National Felicitation
requires recommendations to embed Gujarat
www.qcin.org

of KAYAKALP Awardees 2018-19’ by

project management principles and set
Hon’ble Union Minister of Health &
it as a discipline for government proj- Gujarat Pavitra Yatradham Vikas Board
Family Welfare Dr. Harsh Vardhan on
ect delivery as well as provide impetus (GPYVB) engaged the Quality Council
Oct 11, 2019.
to the project management ecosystem of India in October 2017 to conduct
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 Qualit y India

monthly cleanliness assessments of indexes, analysis, comparison with pre-

their famous eight yatradhams that vious months, etc. is furnished by the High-End
attract the highest tourist footfall in
Gujarat.
team and published every month to
keep GPYVB informed of the work be-
Cleanliness
ing done at the locations. Assessment
At Statue Of
GPYVB has engaged four cleaning
agencies (with two locations allotted to This high impact project has brought
each) to maintain 24x7 cleanliness in about major changes in terms of san- Unity
and around the temple areas at the fol- itation across different tourist loca-
lowing eight locations - Ambaji, Sham- tions, engaged the local population in In the wake of the work being done in
laji, Somnath, Dwarka, Palitana, Gir- a more cohesive manner and has also the Gujarat Yatradham project by QCI,
nar-Junagadh, Dakor, and Pavagadh. led to increased employment bringing Tourism Corporation of Gujarat Limited
GPYVB has also engaged a local mon- about large-scale change in local dy- awarded the contract for conducting
itoring agency to supervise the work namics. This project directly replicates High-end cleanliness assessments in
being done by these cleaning agencies the motto of Swachh Bharat which is in and around the world’s tallest statue,
at all locations on a daily basis. unison with our PM’s vision of a clean Statue of Unity.
and better India.
Some key performance indicators (e.g.
knowledge of scope of work, staff pre-
sentation, and uniform, manpower de-
ployment, garbage collection and dis-
posal, overall cleanliness efficacy, IEC
activities on Swachhta, etc.) were de-
veloped and performance-monitoring
scorecards have been prepared respec-
tively to grade the work being done at
the location by both the cleaning agen-
cy and TPI.

QCI is conducting assessments at the

location twice a month, and furnishing
a monthly report to TCGL portraying
a true picture in terms of scores and
percentages by gauging the work in re-
spect to the cleanliness standards of a
national level monument.
October - December 2019

The last report was submitted in Sep-

tember 2019 and we have proposed
Each location is assessed once a month As a direct result of efforts taken by for a renewal of the work order. With
which includes surprise checks, assess- the cleaning agencies and scrutiny and more than two years of fruitful associ-
ing the knowledge of supervisors and inspection done by the team at QCI, ation with the client and content with
taking public feedback from the local Somnath Temple received the Swachh the ongoing assessments and recom-
stakeholders and visitors on the basis Iconic Temple Award in 2019. mendations given by us, the project
of which a monthly report comprising has been extended for another year till
- performance scorecards, cleanliness September 2020.
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 Qualit y India

The QCI team undertook the case

Cleanliness National studies in 9 districts in the states of

Assessment Commission Andhra Pradesh, Chhattisgarh, Gujarat,

Maharashtra, and Odisha. Since this
At 47 for Scheduled project was one-of-its-kind, the team

Locations Tribes spent time perfecting the research

tools for this project. The team collect-
Across NCST has commissioned QCI to un-
ed primary data in the form of surveys,

Gujarat dertake a study on the issues of:

focus group discussion and stakeholder
interviews. The team also undertook a
massive exercise of performing archi-
1. Land Alienation/ Transfer of
Tourism Corporation of Gujarat Limited
val research of the available literature/
Scheduled Tribe Land: Examining
(TCGL) engaged the Quality Council of
documentaries on tribals, laws and
the factors causing alienation of
India as a third-party-inspection (TPI)
multiple meetings with the domain
Scheduled Tribes (STs) from their
agency for conducting assessment and
experts. Other than the geographical
land as a result of the illegal trans-
evaluation of the cleanliness work be-
distance and the language barriers, the
fer to non-ST actors or acquisition.
ing undertaken at 47 identified tourist
team encountered various unexpected
locations in Gujarat.
2. Development Induced Displace- challenges like flooding. The flooding
ment: A study of the issues related in Godavari river submerged the roads
Four cleaning agencies were engaged
to the displacement of Scheduled completely for many weeks which de-
by TCGL to carry out 24x7 cleanliness
Tribes (STs) due to development layed the assessment. At last, the team
work on various locations consisting of
projects used boats to travel on the flooded
different area types including the tem-
river. In Sundergarh and Raigarh dis-
ple’s surrounding area, market area,
3. Financial Inclusion of Scheduled tricts the team encountered hostile sit-
parking area, beach area, ghat area,
Tribes: The levels to which Sched- uations that stopped the work until a
etc. TCGL also involved two local mon-
uled Tribes are engaged with ser- compromise could be reached.
itoring agencies to supervise the work
vices and structures of the formal
being done by these cleaning agencies
economy The draft report prepared is a syn-
at all locations on a daily basis. Each lo-
thesis of the on-ground data, archival
cation was assessed twice or thrice in a
research, and expert guidance. The
quarter for 1 or 2 days depending upon
the tier-1 or tier-2 tourist locations
and areas as provided by TCGL re-
spectively.

The project was completed suc-

cessfully giving direct effect to im-
proved sanitation and cleanliness
in Gujarat. The public feedback
collected through the assessments
done by QCI generated a positive
impact and helped spread the mes-
www.qcin.org

sage of Swachh India far and wide.

This meticulously planned project,
generating employment for hun-
dreds of locals, should be replicated
in other states as well.
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 Qualit y India

report contains data-driven policy rec- ing Joint Secretaries break down com- perceptions and goal-setting in their
ommendations that will be presented mon myths, what to learn and unlearn, respective domains. It included speak-
to the Parliament. The project has been create a roadmap for their respective ers such as Nandan Nilekani, N. K.
a moving and eye-opening experience. ministries and also help them make a Singh, T. V. Somanathan, Amitabh Kant,
The end of the project brings satisfac- transition into the governmental set- Parameswaran Iyer, Arundhati Bhat-
tion of putting the grievances of the ting. The sessions were designed to tacharya, Sanjeev Sanyal, Bhaskar Khu-
tribal community forward in the form cover multiple facets from use of Tech- lbe (and others). Given the small size
of a report. nology in Governance, Programme of the group, the sessions were highly
Management (Planning & Strategy) to interactive. The Joint Secretaries can
covering specific case studies of bring- be grouped again for a day or two af-
ing change at scale – Swachh Bharat, ter 6 months to discuss action points
Lateral Entry Sarva Shiksha Abhiyan among others. achieved and have an early appraisal

Training
Question & Answer Session designed of the work being done through peer
after every talk enabled the incoming review and interaction with ministry

Programme: Joint Secretaries to remove doubts, officials.

30th
September,
2019 – 4th
October, 2019
The Union Public Service Commission
(UPSC) has appointed eight private sec-
tor professionals as Joint Secretaries
in Government of India. Their training
was conducted by the Department of
Personnel and Training (DoPT) through
Indian Institute of Public Administra-
tion (IIPA). In addition to the 1-week
training program run by IIPA, Quality
Council of India (QCI) was asked by
DoPT - specifically the Prime Minister’s
October - December 2019

Office (PMO), to jointly host four days

of the training programme from 30th
September to 4th October 2019. The
sessions were centred around the idea
that interactions with speakers across
various domains will help the incom-
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 Qualit y India

15 | www.qcin.org
 Qualit y India

Third-Party
Sampling,
Testing and
Analysis of Coal
Coal India Limited (CIL) is
striving to bring in transparency
and accountability in the entire
production and sale process of coal
for all stakeholders including citizens
of India. Third-party Sampling provides
transparent mechanism to scrutinise
the coal quality of the coal dispatched to
customers and to curb disputes among all its
October - December 2019

stakeholders. Also, coal grade assessment plays

an important role in revisiting mine grades.
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Qualit y India

Why QCI
To improve the quality of coal, following a large number of
complaints from power generation companies regarding
poor quality of coal, The Ministry of Coal, Central Electricity
Authority and national / state power producers decided that
a panel of reputed third-party agencies shall be engaged to
determine the quality of coal being dispatched to various
consumers from subsidiaries of CIL. As per the procedure, an
independent third-party agency was appointed by Central
Institute of Mining and Fuel Research (CIMFR) through an
independent and transparent process for undertaking the
work of sampling and analysis of coal at loading end on
behalf of both power producer and coal company. However,
the mandate provided to CIMFR covered only 70% of the
total dispatch. The scope excluded provision of Third-Party
Sampling (TPS) to Non-Power Consumers and e-auction
Scheme(s) for Power & Non-Power Consumers. QCI being
an organisation of national repute for assessment and
accreditation in quality ecosystem. CIL nominated QCI for
providing third-party sampling testing and analysis of coal
for various non-power consumers under long term linkage
auctions. In august 2017, QCI commenced its journey in coal
quality assessment.

About Project
For availing third-party sampling, consumers have to sign
a tripartite agreement with coal company and a third-party
agency of their choice.

The Producer, Consumer and QCI signed a tri-party

agreement called Tripartite Agreement. This agreement
on Third-Party Sampling (TPS) is meant for Coal Quality
monitoring at the loading end. The agreement mentions
about the type of coal auction and other relevant conditions
such as term of agreement, dispute resolution and SOP under
which the third-party sampling is to be done.

CIL nominated QCI for Third-Party Sampling, Testing and

Analysis of coal supplied through special forward e-auction
for power consumer/s and linkage auction for non-power
www.qcin.org

consumer/s. Further, the scope of work has been extended to

spot e-auction/ special spot e-auction/ Shakti Scheme. The
scope of work includes:
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17
 Qualit y India

e. About 30 kg of the sample is next wagon the spot is in the

Sampling collected from each truck by middle of the wagon and in the
drawing 6 increments of approx. third wagon at the other end
Methodology 5 kg each with the help of and this sampling procedure
shovel/scoop is repeated for subsequent
The step-by-step methodology of third- wagons
party sampling and analysis is as below – f. All the samples collected from
every truck in accordance with e. Before collecting the samples,
paragraph (b) above is mixed the spot is levelled and at
Sample Collection by Road together to form a single gross least 25 cm of coal surface is
Coal is dispatched from trucks at loading sample removed/scrapped from the top
points. The collection of samples is and the place is levelled for an
carried out as per collection methodology g. Daywise single gross sample is area of 50 cm by 50 cm
stated below: formed for samples collected
round the clock from 00:00 f. About 50 kg of the sample is
a. Samples of coal are collected hours to 23:59 hours collected from each selected
at the loading point round the wagon in the rake by drawing 10
clock for the coal dispatch from increments of approx. 5 kg each
road mode Collection of samples from with the help of shovel/scoop
the Railway Siding:
b. The first sample of coal is g. Samples collected from all the
collected randomly by QCI from a. In case of dispatch by rail each selected wagons in a rake is
the first eight trucks at the rake of coal supplied to the mixed to form a gross sample.
entry point. Once a sample is purchaser from the delivery h. Item (d) to (f) is applicable
collected from the first truck as point is considered as a lot for for coal supplied in all types of
stipulated above, samples of the purpose of sampling wagons
coal are collected from every
8th truck after the truck from b. Each rake is divided into h. In case of the rake having live
which the first sample has been approximately equal sub-lots as overhead traction line, the
collected under: power supply in the overhead
traction is switched off to
c. In the event such 8th truck does No. of wagons in Number of facilitate collection of samples
not belong to the contracted the rake sub-lots from the wagons pursuant to
quantity, then the next truck Up to 30 wagons 4 points (d) to (f) above
belonging to contracted >30 wagons up to 50 wagons 5
quantity is be deemed as the
>50 wagons and above 6
8th truck and a sample is
collected from such truck. The
same process is repeated for
c. From each of the sub-lots,
one wagon is selected as per a
Sample
Preparation
October - December 2019

every 8th truck thereafter random table in BIS Standards

(IS: 436 (Part I/Section I)
d. The spot at the top of the truck 1964) or its latest version for The preparation of sample is carried out
is levelled and at least 25 cm collection of increments as per BIS standards ((IS: 436 (part I/
of coal surface is removed/ Section I) – 1964))
scrapped from the top and the d. In each wagon selected for
place is levelled for an area of sampling, the sample is drawn The gross sample collected at the
50 cm by 50 cm for collection of from the spot in a manner so collection point by the QCI is divided into
samples that if in one wagon the sample two portions. One portion (one fourth of
is collected at one end, in the the gross sample) called Part-1 is used for
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 Qualit y India

analysis of total moisture and the other The referee sample is retained in double
portion (three fourth of the gross sample) sealed condition (duly signed by QCI and Overall Update
called Part-2 is used for determination of Coal Company) for 20 days from the date
ash, moisture and GCV on equilibrated of sample collection. QCI has commenced its operations in
basis. QCI prepares laboratory samples August’17 and within short period of
(at the preparation Point) in the size 2 years, we have sailed some major
of 12.5mm for total moisture and 212 milestones in terms of third-party
microns IS Sieve for equilibrated analysis Transportation of assessment of coal
of Ash, Moisture and GCV. Precaution
is taken so that before analysis in Sample • QCI has commenced third-party
any National Accreditation Board for sampling across all 8 subsidiaries
Testing and Calibration Laboratories The transportation of samples from of Coal India Limited (CIL)
(NABL) (Laboratory‖), further sieving or collection site to preparation lab is
pulverizing is not required. done by QCI. Also, QCI is responsible for • Tripartite agreements of volume
transportation of laboratory samples to worth of 126.39 million metric
The part-2 sample of 2 kg is reduced NABL accredited coal testing lab. tonne have been signed for
into a laboratory sample on the date conducting the third-party
immediately following the date of sampling, testing and analysis
collection. The final pulverized sample is
divided into three parts viz. Set – I, set – II, Testing of Coal • A total volume of 136 MMT of coal
set-III and set-IV as follows: is already being sampled from

a. Set – I (500 gm) is taken by

Samples date of commencement. QCI has
already sampled 61 Million Metric
the QCI to a NABL accredited
The analysis of coal sample involves the Tonnes in F/Y 2019-20
laboratory for analysis of ash,
following parameters:
moisture and GCV as per BIS
• In order to ensure double
Standards (IS: 1350 Part 1-1984) a. Total Moisture Content blinding of coal sample, QCI
or BIS Standards (IS: 1350 Part-
has developed QR Code based
II-1970), as applicable b. Moisture content (On
application to capture collection,
equilibrium basis)
preparation across all loading
b. Set-II (500 gm) of the sample
c. Test for Ash content (On points of Coal India Limited
is handed over by QCI to Coal
equilibrium basis) (CIL). Currently, the application
Company
is being implemented at various
d. Gross Calorific Value (GCV) (On locations where sampling is
c. Set-III (500 gm) of the sample is equilibrium basis) being carried out.
handed over by QCI to Customer
• QCI has deployed nearly 120+ on-
d. Set-IV (500 gm) of the sample ground representatives with 20
called referee sample is people deployed at central team
sealed jointly by the QCI to overlook entire operations
and representatives of coal
company, and is kept with
the QCI at the coal company
premises under proper and
good quality lock and key
www.qcin.org

arrangement provided by coal

company.
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 Qualit y India

Third-Party
Testing and
Analysis of added
Formaldehyde in
Fish
Govt. of Goa and Ministry
of Commerce and Industry,
through an understanding, are
helping each other in ascertaining
whether there is any possible
adulteration of fresh fish imported into
Goa using unapproved chemicals and
additives such as added formaldehyde,
ammonia, sodium benzoate. The most
October - December 2019

common chemical is artificial addition of

Formaldehyde, which is a carcinogenic chemical
commonly used as a preservative to increase shelf
life of fish and preserve it from rotting.
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Qualit y India

The presence of added Formaldehyde in fish is

a serious threat to the health and safety of the
consumers and requires immediate intervention
by National Quality Assurance bodies. Hence,
there exists an urgent need to introduce necessary
reforms in the fisheries ecosystem to ensure
quality products and to create an ecosystem
through which such instances, if they occur, are
detected and preventive measures are taken
so that such contaminated food products are
not consumed by Goans or the vast number of
tourists who come to Goa as a favoured tourist
destination.

Why QCI
The QCI has the mandate to provide credible third-party
assessment and monitoring through various internationally
accepted standards to create trust among public and
stakeholders. The QCI is working through various Boards:

• NABCB, the national accreditation body works on

ISO 17011 and is a member of the IAF (International
Accreditation Forum) and PAC (Pacific Accreditation
Cooperation). It has also signed MRAs which provide
global acceptance to results of certification and
inspection carried out by accredited agencies. NABCB
accredits Certification and Inspection bodies through
ISO 17021 and ISO 17020, the globally accepted
standards for accrediting certification and inspection
bodies. These organizations form an integral part of
QCI quality infrastructure and work on behalf of QCI for
product certification or inspection.

• NABL, the national accreditation body for testing and

calibration laboratories, works on ISO17025 through
which any laboratory if accredited by NABL, the test
reports are treated at par around the world. Every
consignment exported from India to any economy, is
tested through NABL accredited labs and only then the
consignment is not re-tested for acceptance.
www.qcin.org

Thus, QCI provides an internationally acclaimed

system of certification, inspection and testing for
any product or service.
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 Qualit y India

• Competent samplers from NABCB has consolidated database of all

Approach accredited Inspection Bodies are such results
available at each entry point for • The identity of the samples is double
QCI is carrying out a third-party trucks entering into Goa through blinded through QR code and the
quality assessment to check the roadways result are uploaded against the QR
presence of added Formaldehyde • Samplers are also available at code
in fish and fishery products being Madgaon, from where most of the
consumed in Goa. At various stages • All officials and public at large can
fish is transported in and around Goa see the test results by accessing
in the distribution cycle, ranging from to various establishments
procurement to its retail consumption, the dashboard. On the basis of the
QCI conducts sample checks for • Samplers collect samples of fish and results the government can take
detection of added Formaldehyde. seal it in a cold storage box with a punitive actions on vendors selling
unique seal and QR code contaminated fish in Goa
The quality samples are being
collected and tested by QCI at various • The samples are transported to Eventually, Export Inspection Council
nodal points such as inter- state the nearest mobile lab to undergo (EIC) can establish a full-fledged lab in the
roadway entry-points, domestic the CIFT test to check the presence state of Goa
imports through waterways, major of added Formaldehyde and it QCI endeavours to envisage a
mandis, etc. As an outcome of the is tracked through the QR code. methodology to take samples from
exercise, a compulsory product A simple app is used to monitor loading point (places where the samples
certification through third-party the samples and the results are are being loaded and dispatched for
monitoring in fish/fishery products is uploaded on the app itself consumption in Goa), in order to have
put in place. • The samples showing presence detailed results of shipments as soon as
The QCI is following the given of added Formaldehyde are sent they reach Goan border.
methodology for collection and testing to NABL accredited laboratory for
of samples in Goa: conformity test
• The app transmits the test result
details to an online dashboard which

Methodology
Mobile Application for capturing Web Portal
Sample Details of QR Coding
Date Sync from Mobile
Login Store Sample Details

Collection Capture Sample Details Generate QR Code

Preparation Scanning of QR Codes of samples Store Location/ Timestamp of Sample

October - December 2019

Transportation Capture Location/ Geo-tagging Store different status of Samples

and Photo of Sample

Scan QR Code and Mark Testing Lab User

Testing Lab
Receiving of Sample Record Lab Results of Sample

QCI/ GOI User

Sample Data Dashboard

Map View of Sample Location
Review of Lab Results
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 Qualit y India

Sample Flow Chart

Analysis and
Reporting
Conduct
Testing at NABL
Team of Assessors of QCI
Sample collection from various Accredited Labs
will visit the Markets and
high- risk points in the distribution
Manufacturers
cycle of fish -- Water and Road

Collection of Samples from High-Risk Zones

Across the distribution cycle of fish and fish products, sample amounts of fish are collected and
tested for the presence of added Formaldehyde.

State Borders During transit from state Fish Market or Mandi

border to Mandi
Incoming fish-laden trucks at the state The fish markets or mandis are one of
borders are at a high risk for adulteration During the time of transportation of fish the major points at which off-loading of
by added Formaldehyde in the fish. from the state border to the mandi, it may fish and fishery products takes place.
Samples from trucks carrying fish from stop at several points. The trucks may At the time of off-loading, sample fish
Kerala, Tamil Nadu, Odisha, Andhra stop to distribute fish to wholesalers or are checked for presence of added
Pradesh, and Karnataka are collected by any other big vendors. At this stage, the Formaldehyde. Further, it is plausible that
the QCI team. fish is tested for the presence of added the sellers present at the fish markets or
Formaldehyde. the mandis also may be using additives
or chemicals to preserve the fish for a
longer duration. This is being checked on
a sample basis during the visit.

Consolidated Report Summary (15th June 2019-31st January 2020)

S.No. Daily Report Summary Pollem Patradevi
1 Shift (06:00-06:00) (06:00-06:00)
2 No. of fish vehicles which entered 8842 7259
3 How many vehicles were meant for export purpose 1327 1485
4 How many vehicles were meant for Domestic Consumption 4615 2965
5 How many pass-through Goa for other states 946 994
6 How many samples tested negative for CIFT kit test 4570 2972
7 Number of samples tested positive for CIFT kit test 0 0
www.qcin.org

8 Number of samples sent for Conformity Test to accredited lab 0 0

9 Number of Conformity test tested positive 0 0
10 Number of vehicles detained for conformity test 0 0
11 Number of vehicles sent back due to documentation 94 52
12 Number of empty trucks 1960 1804
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 Qualit y India

8 CONCLAVE
REGIONAL QUALITY

LEADING CHANGE WITH

QUALITY, INNOVATION
AND TECHNOLOGY
OCTOBER 18, 2019 AT TAJ YESHWANTPUR, BENGALURU

The Conclave explored the tools and techniques

NBQP and American that quality encompasses the rapid progression
Society for Quality (ASQ) in technology and how disruption in innovation
jointly organized the is filled with opportunity to expand the
development of new approaches and best
8th Regional Quality
October - December 2019

practices with special reference to the role start-

Conclave on the theme ups play in bringing agility in manufacturing and

“Leading Change with the challenges these bring to India in meeting the
expectation of the global customer.
Quality, Innovation
The Conclave organized in the thriving city of
and Technology” on start-ups and knowledge-based organizations
October 18, 2019 at Taj saw 230 plus participants from top organizations,
Yeshwantpur, Bengaluru consultants, entrepreneurs, academicians as well
as budding professionals from many colleges,
mainly from the southern region.
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 Qualit y India

I N AU G U R A L
SESSION

Lighting of lamp by the Chief Guests

understand Industry 4.0 and its driving change. He also shared activities
components like Artificial Intelligence, of ASQ in India and around the world
Mr. C K Biswas, IoT, and Cyber Physical Systems. He also to create awareness about Quality and
CEO, NBQP stressed on the importance of Leading Change.
countrywide movement for quality and
Mr. C K Biswas, CEO, NBQP welcomed all technology like that of Japan and
the guests, speakers and participants. He Germany. He appreciated efforts taken by Session – I
explained about the objective of Regional organizations like QCI and ASQ to
Quality Conclaves. He also related the promote the importance of Quality and
Role of Quality in
importance of Quality, Innovation and Industry 4.0 to make India ready for the Bringing Focus on
Technology to the Prime Minister’s Vision Change.
of creating 5 trillion economy by 2024. Mr.
Customer Centricity
Biswas also touched on Industry 4.0 and
SMART manufacturing in his speech. The Session was moderated by
Mr. Manikandan Murugesan, Head
Supplier Quality, Rolls Royce Pvt.
Mr. Anindya Sarangi, Ltd.
Director & Head, ASQ
South Asia The Compere and Coordinator of
Mr. K C Mehra, Advisor the Session was P R Ramesh, Chair
of Eminence, ASQ ASQ LMC Bengaluru & VP, Seven
South Asia & Past Mr. Anindya Sarangi, Director & Head,
ASQ South Asia, shared few important
Steps Global
Chairman NBQP,
points on how the theme for the event
Mr. K C Mehra, Advisor of Eminence, ASQ was selected after meeting several
South Asia & Former Dy. MD TATA Steel Industry leaders in the region. He
and Past Chairman NBQP, shared Quality explained the reason behind selection
related anecdotes from his over 50 years of “Role of Start-ups in Creating Agility Ms. Ashu Bhatia,
www.qcin.org

of experience. He encouraged the in Manufacturing” as a topic. He shared Scientist ‘G’ & Director
audience not to be satisfied with ‘just ok’ the importance of Sustainability and (SQR), DRDO
quality and push for design, innovation, Sustainable competitive advantage. He Ms. Ashu Bhatia, Scientist ‘G’ & Director
and technology for better quality. He highlighted the importance of Cultural (SQR), DRDO, shared how Customer
stressed on the need for CEOs to Transformation, Customer Centricity in
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 Qualit y India

Centricity is ensured in the entire Project shared various initiatives implemented in

Management Cycle. She shared her TATA; some of them are Innoverse,
experience using 2 case studies. The Innovista and Innometer. He encouraged
interesting part was understanding the participants to take innovation
Customer Voice from Defence perspective Dr. Aravindan challenges by visiting website www.
and meeting it. Raghavan, Head, tatainnoverse.com.
Global Operational
Excellence, Syngene
International

Dr. Aravindan Raghavan, Head, Global Mr. Shashi Bhushan,

Mr. Vinod Venkatesh, Operational Excellence, Syngene CTO, Business
VP-Quality
International, shared CARE model used to & Technology
Management, Bosch
achieve Customer Centricity. Capturing Solutions, TCS
Powertrain Solutions
Voice of Customers, Analyzing the voices,
Mr. Vinod Venkatesh, VP-Quality React to the Voices and Encourage the Mr. Shashi Bhushan, CTO, Business &
Management, Bosch Powertrain Voices. He linked practices like Lean and Technology Solutions, TCS, shared his
Solutions, spoke about customer focus. Six Sigma to achieve Customer Centricity. thoughts in the framework Co-Innovating
He explained how customers will judge us in a Business 4.0 world. He briefed about
but fans will forgive. He encouraged the the Model “The TCS Co-Innovation
audience to focus on building fans. He Session - 2 Network (COIN TM).” He also shared his
stressed about the importance of views about Digital Twin, Digital Thread
Customer Centricity In the era of
Role and Focus of – Computing meets Physical Sciences. He
increasing online sales, where quality is Innovation in the shared Innovation Case Studies of TCS
even more important as customers check from various Industry domains.
reviews before buying.
Changing Business
Scenario
The Moderator of the Session was
Mr. Anish Cheriyan, Head of Quality, Mr. Blessen Philip, Sr.
Design Manager, 3M
APAC Harman International
Mr. Prakash
Venkatesan, MD, Mr. Blessen Philip, Sr. Design Manager,
Essae Digitronics 3M, shared how 3M’s Way of Innovation
Pvt. Ltd. has been Driving Collaborative Creativity
since last 117 years and has 51 technology
Mr. Ravi Arora, VP-
Mr. Prakash Venkatesan, MD, Essae Innovation, TATA Sons platforms. He called it one Curious
Digitronics Pvt. Ltd., shared a 4-level Culture. He shared few innovation Case
module to demonstrate how medium and Mr. Ravi Arora, VP-Innovation, TATA Sons studies of 3M, one of them was Indian
small-scale enterprises should focus on explained models like Standardise, Railways. He explained Innovation in
October - December 2019

quality. He connected 4 dots i.e. People, Improve, Innovate to emphasise on Cultural context.
Process, Improvement of Customer Innovation. He also presented PDCA
Metrics & Business Results. He went on to model for Innovation i.e. plan–do–check–
explain that the path to a customer- act or plan–do–check-adjust. He said
driven organization is usually similar failure is part a of Innovation. He
across companies. What is to be done explained the link between TATA Business
should be simple and known. Excellence Model and Innovation and
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 Qualit y India

Session – 3

Being Future Ready:

Adapting Technology Mr. G Sundararaman, Mr. Christopher K Raj,
Sr. VP & Head- Director, NTTF
for a Better Tomorrow WIN Automation
Solutions, Wipro Mr. Christopher K Raj, Director, NTTF,
Mr. M V Manjunath, Head, Quality,
explained the relationship between OEE,
Michell Bearings moderated the
Mr. G Sundararaman, Sr. VP & Head-WIN profitability and role of start-ups. He
Session
Automation Solutions, Wipro, shared shared the model which connects
how Wipro has adapted smart factory start-ups with needy Industries.
concept in its own manufacturing
setups – Lighting, Furniture, FMCG,
Hydraulics, Aerospace, 3D printing and
Mr. Anil Kumar Varne,
how Wipro is also helping other Industries
GM-Adajencies
(Manufacturing) in Industrial Automation and Smart Mr. Achutha Jois, MD,
Factory transformation using Industry 4.0 Acliv Technologies
Mr. Anil Kumar Varne, GM-Adajencies technologies. He explained his thoughts Pvt. Ltd.
(Manufacturing), Britannia Industries, on technology using three concepts;
Smart, Digitization and Automation. Mr. Achutha Jois, MD, Acliv Technologies
shared his views on the role of technology
Pvt. Ltd., shared the start-up Cycle –
in FMCG industry. He also figured out how
Form, Storm, Norm, Perform and
Increasing rural consumption, changing
Session – 4 Reinvent and explained the advantages of
tastes of customers, increased sales
differentiating. He explained various
through online platforms drive Start-ups – models to demonstrate the advantages of
technology.
Creating Agility in Start-ups.

Manufacturing
The Session was moderated by Mr.
Mr. Manoj Jain, GM, Jemshid KK, CEO, Bytematic
Product Development Mr. Gauravendra
Technologies Pvt. Ltd.
& Innovation Centre, Shukla, Founder &
BEL CEO, Talent Bridge
Technologies
Mr. Manoj Jain, GM, Product Development
Mr. Gauravendra Shukla, Founder & CEO,
& Innovation Centre, BEL proudly shared
Mr. Madhu Talent Bridge Technologies, shared the
the spirit behind tagline of BEL – Quality,
Madhavan, Founder relationship between 4 attributes i.e.
Technology and Innovation coined by
& CEO, Q-Sutra Quality, Innovation, Technology and
the visionaries several decades ago. He
Agility. He gave examples of Toyota,
explained how people development Mr. Madhu Madhavan, Founder & CEO, Google, 3M and WhatsApp to explain the
process at BEL led to technological Q-Sutra, shared his thoughts on how above four attributes. He touched upon
developments. He shared various start-ups can support Manufacturing the role of skill development and how
technology initiatives at BEL through its Industries. He touched upon effects start-ups can help bridge the skill gaps
Product Development and Innovation
www.qcin.org

of disruption, incubation of start-ups, and thereby contribute to agility.

Centre. He also shared steps taken by benefits of start-ups and the entire eco
Govt. to promote adaption of Industry system.
4.0.
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 9
Qualit y India

CONCLAVE
REGIONAL QUALITY

QUALITY ENABLERS
FOR MANUFACTURING
COMPETITIVENESS & TRADE
NOVEMBER 8, 2019 AT CROWN PLAZA, AHMEDABAD

Mr. C K Biswas, CEO, National Board for Quality

The primary objective of Promotion (NBQP) briefed the audience. He said
the Conclave was to discuss that QCI started coming up with Regional Quality
enablers of competitiveness Conclaves with the intent of reaching out to
people instead of people reaching out to them.
and excellence in At the macro level, quality enablers refer to good
October - December 2019

Manufacturing sector and leadership skills, good people management,

enabling policy framework effective policies & strategies and resource

management which is vital for technologically
advanced processes. Quality risk management
system is a proactive approach for identifying
The Conclave witnessed participation of over 130 and controlling risk throughout the entire
delegates from various segments of the industry product lifecycle.
such as skill development centres, engineering
Speaking at the occasion, Mr. Deepak Mehta,
consultancy, IT firms, pharmaceuticals, FMCG, etc.
Chairman, FICCI Gujarat State Council,
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 Qualit y India

I N AU G U R A L
SESSION

Left to right: Mr. Pankaj Tibak, Head, FICCI Gujarat State Council; Mr. Shyam Bang, Chairman, FICCI Task Force on
Manufacturing Excellence and NABCB; Mr. Deepak Mehta, Chairman, FICCI Gujarat State Council; Mr. C K Biswas,
CEO, NBQP and Mr. Sunil Parekh, Co-Chairman, FICCI Gujarat State Council during the Inaugural Session

mentioned that if we look at China, they and unskilled labour force and therefore anywhere at lowest prices and selling
were able to improve the quality of their the theme chosen for the Conclave has a to the available markets at maximum
products because they focussed largely great relevance. possible prices. He also supported
on export markets. Had they been looking India’s decision to move out of RCEP and
solely at domestic markets, they would He stated that manufacturing industry mentioned that it was a good step to
never have been able to up their quality must be supported by strong quality remain out of this deal. He also said that
game. The fact that export markets systems. According to him, the only it might be the case that we are chasing
demand higher quality for the products way we can control our trade deficit is wrong set of goals nationally. Talking
demand to be sustainable, helped China by increasing exports and for providing about Ease Of Doing Business and global
to improve quality of its products. Hence a push to exports, it is essential to competitiveness, India has reached to
focussing on quality is one way of making manufacture quality products. He 77th rank up by 53 positions in the EODB
Indian products export capable. Also, threw light on the increased share of index created by World Economic Forum.
according to him the product which has Manufacturing in Gross Value Added He highlighted that when China became
gone through higher quality standards (GVA) from almost 11% in 1950-51 to the largest manufacturing country in the
in manufacturing has better life, better 17% in 2014-15 and the target to take world, its EODB index was 87 indicating
aesthetics, is much more durable and it to 25% by 2022. He also stated that that there is a direct disconnect between
brings in a lot more competitiveness. improving performance of a production ease of doing business and reducing
process yields much greater returns than the cost of production. Looking at the
Mr. Shyam Bang, Chairman, FICCI Task improving quality control systems. countries which top the list of EODB Index
Force on Manufacturing Excellence such as Singapore, Hong Kong, etc there
and NABCB, delivered the theme Mr. Sunil Parekh, Co-Chairman, FICCI
are no products manufactured in these
address and emphasised on the need of Gujarat State Council proposed The
countries that are globally competitive.
manufacturing quality products in India. Vote of Thanks and stated that in the
Mr. Bang mentioned that manufacturing globalised world, there are global value
is a crucial sector for our economy as chains functioning all across and each
it provides employment to both skilled country can buy raw materials from
www.qcin.org
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 Qualit y India

Session 1 • Industries nowadays are facing huge

challenges from innovation driven countries
Panel Discussion and government support in investing
in R&D facilities is required for boosting
on “Enablers for exports from Indian Industries
Competitiveness,
• Given the steps being taken by the
Innovation & Quality in government in recent times, it can be
Manufacturing” deduced that government is clear about
building an innovation ecosystem in the
country. Talking about RBI, it has very few
The Session was chaired by Dr. Satya
levers in its hands such as the interest rates
Ranjan Acharya, Associate Senior Faculty,
and subsidiary decisions regarding amount
Entrepreneurship Development Institute of India
of liquidity that a bank must maintain the
(EDII). The key speakers of the Session were Mr.
biggest being the interest rates through
Anupam Jalote, CEO, International Centre for
which it can accelerate or decelerate the
Entrepreneurship and Technology (iCreate); Mr.
economy. Similarly, if a government wants
Rajkumar Jagyasi, Chief Operating Officer (COO);
to promote innovation in the country the
Milacron and Mr. Nikunj Thakkar, Co-founder,
simplest lever it has is to incentivise the
DataOne Innovation Labs & Shoppr.ai.
outcomes

• Incentivising those companies who induct

Some of the key discussion areas of the
tech innovation in their mainstream by
Session were:
giving tax breaks can be one way the
• The new business units that are coming government might adopt to effectively
up are more focused on aspects such intervene in the innovation dimension of
as architectural restructuring where the the industry
system by design is smart enough and all
the areas are designed in a way that they
are interconnected to each other and this is
how Industry 4.0 has come into the picture
where it is all about digital conversions
between the systems and the biological
world

• If industry is open to collaborating with

start-ups with openness to try new ideas,
conducting pilot tests, proof of concepts,
etc. it would be a big step in boosting
innovation-based manufacturing in the
October - December 2019

country

• Government can play an important role

in providing common facilities in the
internal manufacturing systems in terms Left to Right: Mr. Rajkumar Jagyasi, Chief Operating
of R&D, quality assurance, measurement Officer (COO), Milacron; Dr. Satya Ranjan Acharya,
Associate Senior Faculty, Entrepreneurship
equipment, waste management control
Development Institute Of India (EDII); Mr. Anupam
systems. This will ensure minimization of Jalote, CEO, International Centre for Entrepreneurship
capex required by the industry and would and Technology (iCreate) and Mr. Nikunj Thakkar, Co-
improve their profitability founder, DataOne Innovation Labs & Shoppr.ai
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 Qualit y India

Session 2 with respective ministries/departments

such as Indian Certification for Medical
Accreditation & Devices (ICMED) Scheme, India Good
Agricultural Practices Certification Scheme,
Certification - Assuring Certification Scheme for AYUSH Products,
Quality & Facilitating Trade India Hazard Analysis Critical Control
Points Certification Scheme, Voluntary
The Session was chaired by Mr. Shyam Bang and Certification Scheme for Lead Safe Paints,
the key speakers of the Session were Mr. Rajesh etc.
Maheshwari, CEO, NABCB and Ms. Poonam
• Such voluntary certifications ensure
Gupta, Assistant Director, NABCB.
significant reduction in the trading of
sub-standard products/devices of doubtful
The key discussion areas during the Session origins, enhanced consumer protection,
were: brings down the substantial time and
cost-run to obtain globally accepted quality
• Conformity Assessment activities certification for Indian companies
includes testing, calibration, inspection,
certification of management systems,
persons, products, processes and services,
provision of proficiency testing, production
of reference materials, validation and
verification – ISO/IEC 17000

• Members shall ensure, whenever

possible, that results of conformity
assessment procedures in other Members
are accepted, adequate and enduring
technical competence of the relevant
conformity assessment bodies in the
exporting Member, so that confidence in
the continued reliability of their conformity
assessment results can exist; in this regard,
verified compliance, for instance through
accreditation, with relevant guides or Left to right: Ms. Poonam Gupta, Assistant Director,
recommendations issued by international NABCB; Mr. Shyam Bang, Chairman, NABCB and FICCI
standardizing bodies shall be taken into Task Force on Manufacturing Excellence and Mr. Rajesh
account as an indication of adequate Maheshwari, CEO, NABCB

technical competence

• NABCB and NABL together form part of

international system of accreditation and
equivalence operated under the aegis of
the International Accreditation Forum (for
Certification Bodies) and International
www.qcin.org

Laboratory Accreditation Cooperation (for

Inspection Bodies and Laboratories)

• The Session also highlighted some of the

voluntary certification in various segments
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 Qualit y India

Session 3 every activity of the organization, track the journey of each part in the
developing a sense of ownership in manufacturing process. It calls for
Measures for them and by treating everyone equal complete transparency in the supply
chain, starting with the receiving of
Achieving • Some of the common mistakes in raw materials till the time finished
Manufacturing traditional training of the workers goods are shipped and delivered
include spending meagre 5% budget to the customers. It ensures that
Excellence on post training activities and product quality standards are met
focussing only on classroom training
This Session was conducted in two instead of on the job training • Traceability broadly falls under 2
parts, chaired by Mr. Shyam Bang. Other categories: Part Traceability in which
distinguished speakers in the first set of • Kata is a Japanese word meaning manufacturing history of all parts
presentations/discussions were Mr. M M “form” which results in conditioning is recorded and Lot Traceability in
Singh, Executive Advisor, Maruti Suzuki; which in turn impacts the attitude which manufacturing history of a lot
Mr. Bhaskar Chhabra, Vice President & and behaviour which eventually is recorded
Operating Head - Honda Motorcycle & forms a healthy culture in a
Scooter India Pvt Ltd.; Mr. Aviral Chopra, particular organization • Traceability calls for giving a
Head - HUL Manufacturing Operations unique identity to components so
• Robust quality management systems that all Process and Quality data
and Mr. Nital Zaveri, CEO, Concept
help organizations to be safeguarded can be linked to the parts. A good
Business Excellence Pvt Ltd.
against 4M changes which include traceability system helps us monitor
material change, method change, the entire supply chain process -
Some of the key recommendations/ manpower skill and mechanical Upstream and Downstream
discussion areas are as follows: breakdown

• The manufacturing sector of India • One of the key processes to maintain

is somewhere at Industry 4.0 stage quality in the long run is traceability
where the industry is connected which refers to the ability to trace &
through cyber physical systems

• The right way of handling complexity

is to select the right product at right
place in the right time

• As per the industry, the biggest

cause of quality issue is workers
not adhering to designed processes
followed by inexperienced new
line workers thus highlighting the
importance of trained workers at the
production lines
October - December 2019

• There is a need to understand that

the biggest contradiction in the
manufacturing sector is that the
people are the most important as
well as the most neglected aspect Left to Right: Mr. Bhaskar Chhabra, Vice President & Operating Head - Honda Motorcycle & Scooter
of the manufacturing sector. There India Pvt Ltd.; Mr. M M Singh, Executive Advisor, Maruti Suzuki; Mr. Shyam Bang, Chairman, NABCB;
Mr. Aviral Chopra, Head - HUL Manufacturing Operations and Mr. Nital Zaveri, CEO, Concept
is hence a need to empower people
Business Excellence Pvt Ltd.
by providing appropriate skill
set to them, by involving them in
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32
 Qualit y India

Mr. Anoop Goel, Head – RPO & General for all management systems (new price bid recommendation policy/
Manager (Inspection), Engineers India and revisions made to existing scope, inspection of material/
Ltd.; Mr. Naveen Pilania, General Manager standards). This framework has equipment
- Operational Excellence, Zydus Group improved the alignment of clauses
and Mr. Virat Dhebar, Assistant Vice which can be grouped in relation • Some of the challenges faced in
President (Academy Division), TUV SUD to PDCA cycle. PDCA is now ensuring quality in project execution
South Asia also expressed their views. encapsulated in the standard in a are lack of contract review, Lack of
structured way. Goal is to reduce technology-driven Manufacturing,
documentation and deliver results to existence of many items where there
Some of the key recommendations/ the organisation and clients rather are not sufficient suppliers, sourcing
discussion areas are as follows: than on producing documents of wrong raw material, etc.

• Improvement in an organization is • Some of the supply chain and • When Quality is integrated
no longer solely driven by project- sector specific sustainability as a normal part of business,
based approach with engagement priorities include product quality, it contributes directly to
of few. Instead, making small social accountability, data privacy, manufacturing & growth and is an
improvements with engagement occupational & health safety, asset important tool to avoid hard times
of all is accepted as the mantra of and energy management, etc.
• Quality is key to competitiveness.
success nowadays
• Quality plays a vital role in Project Each organization must develop
• The continuous improvement Execution as well. Mega projects tools like VRINE (Valuable, Rare,
is a blend of daily performance require very detailed project Inimitable, Non-substitutable,
management and strategic quality plans such as definitions Exploitable) to asses a resource/
improvement and can be achieved of key roles/ reference documents, compatibility for sustainable quality
through effective deployment of responsibilities and authority of key competitiveness
strategy, performance management personnel, procurement policies,
(structured problem solving required
to bring back KPI to desired limit)
and leadership

• Sustainability is the result of three

aspects of the economy: Economic,
Social & Environmental. The
economic aspect calls for consistent
profitable growth, effective risk
management and sustainable
shareholder returns. The social
aspect covers dimensions such
as equality, diversity, outreach
programmes and respect for
individuals. The environmental
parameter of sustainability captures
bio-diversity management, adhering
to various permits & compliances
Left to Right: Mr. Anoop Goel, Head – RPO & General Manager (Inspection), Engineers India
and minimizing chemical discharges
Limited; Mr. Shyam Bang, Chairman, NABCB; Mr. Naveen Pilania, General Manager - Operational
www.qcin.org

from factories Excellence, Zydus Group and Mr. Virat Dhebar, Assistant Vice President (Academy Division), TUV
SUD South Asia
• A new high level structure known
as Annex SL, sets out a smart
structure having identical core
text and common terminologies
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 10
Qualit y India

CONCLAVE
REGIONAL QUALITY

QUALITY &
MANUFACTURING
EXCELLENCE FOR
SUSTAINABLE GROWTH
NOVEMBER 29, 2019 AT THE PARK, KOLKATA

Quality & Manufacturing

The objective of the
October - December 2019

are two cardinal areas in

Conclave was to highlight a manufacturing industry
the importance of best developing a culture of
continuous improvements.
practices of Quality & Both these functions are
Manufacturing in industries fundamental to increase

as critical change agents for customer satisfaction and

potential business growth.
sustainable growth
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 Qualit y India

I N AU G U R A L
SESSION

quality and developing new skills • Committed to improve the condition

Mr. C. K. Biswas, CEO, and to strive for perfection in critical of MSME Sector in the rural areas
NBQP, QCI processes of the State by providing enough
capital to start and pursue business
• Manufacturing excellence could be in emerging technologies
• Firm commitment for the welfare of
through sustainable, continuous
the MSME industries through its all-
improvement of operations to gain a • Priority agenda of State Govt. is
round development at a time when
competitive advantage, lower costs the revival of MSMEs of Bengal by
emerging technologies are taking up
and increased profit employing emerging technologies
most of the market share
with the help of academia and also
• That manufacturing hub, besides sought the guidance of QCI for taking
enhancing business & trade, needs Shri Sadhan Pande, up awareness training programs
to focus on quality improvements,
which can make the Indian products
Minister-in-Charge, • On behalf of State Government

competitive in the globalized market Consumer Affairs & embodied ‘people first’ policy
and also pledged to bring foreign
Self Help Group, Govt. technologies and FDIs in relevant

Mr. Biswanath of West Bengal domains to make the state a

business hub
Bhattacharya, • Expressed commitment of the
President, FOSMI Government of West Bengal for the
Vote of Thanks by
improvement of MSME Sector and
• Manufacturing excellence should be improving the quality of output Mr. Gautam Ray, Vice
an explicit goal of any organization to make them competitive in the
as it is a measure of excellence in market. He talked about schemes President, FOSMI
manufacturing under self help groups i.e. the
www.qcin.org

“Mukti Dhara” and “Jaago” Schemes

• More precisely excellence in the dedicated to upskill the unemployed
quality means establishing clear youth & women to ensure them a
targets in terms of its contribution livelihood
to profitability, reduction in cost of
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 Qualit y India

Te c h n i c a l S e s s i o n - I Mr. Goutam Chakraborty, ZED rated MSME

Lead Assessor & QCI/ NBQP
Leadership and Registered QMS Consultant, • Implementation of ZED by the
quality impacting ZED Master Trainer industries is for the overall
the profitability of an Cost of Poor Quality
improvement of quality

enterprise (COPQ) • MSME industries should

implement ZED in letter and
spirit so that MSMEs can
• COPQ is associated with poor
Mr. Avik Mitra, Principal produce the good effects on
products or services due to
their business as well as the
Advisor, QCI non-conformance to the quality
environment and society
standard/customer requirement
Quality 4.0 • Enhanced environment
• Cost of quality can be understood in
consciousness making the
• The Industry 1.0 relates with water terms of the economics of the end-
industries “Responsible
and steam-powered machines, product quality or in terms of the
Manufacturers”
electricity became the primary conformance to the standard
source of power in Industry 2.0, • ZED enabled NTR to Improve
• COPQ or cost of non – conformance
Computing and Automation were Quality, Productivity &
are of two types i.e. Internal Cost and
the features of Industry 3.0 while Reduce Environmental Impact
External Cost
Industry 4.0 is primarily based on simultaneously for profitable
Cyber-Physical Systems • Prevention costs are usually growth
associated with design
• India should work on building a
implementation and even the
robust foundation of Industry 3.0 on Mr. Sanjay Bahety, MD, M/s. I
maintenance of the quality
which Industry 4.0 technology can be & B Engineers Pvt. Ltd. –A ZED
management system etc.
effectively utilized
rated MSME
• COPQ most of the times remain
• The time has now come for a Quality
Management Revolution with Quality
hidden because, normally it is not Case Study
4.0
quantified and recorded in the
accounting system
Presentation
• Quality 4.0 will ensure not only
• Industries need to capture the • Since all the activities, from
high level of automation but will
relevant data of pricing and analyze conceptualisation to supply, are
eliminate all unnecessary waste
all these data comprehensively for under one roof, it helps in optimising
• It is necessary to sensitize the taking suitable measures to improve cost, maintaining consistency in
entrepreneurs about the importance quality quality & ensuring on-time delivery
of quality in the era of Industry 4.0
• MSME sector, where working capital • Final products are rigorously
October - December 2019

• Moreover, the competition for is comparatively less, the practice of checked with calibrated instruments,
supremacy in the manufacturing authentic cost calculation can help report generated and analyzed by
centres across the world is quite them increase their profit margins experienced personnel
high and hence the main focus
• In most of the cases, customers
of the policy must not only be on
supplied Quality Assurance
the implementation of emerging Mr. C. R. Maitra, LEAN and
Procedure (QAP) is adhered to
technologies but also on quality of ZED Consultant, Neogi
the new products Technologies & Research Pvt.
Ltd.
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 Qualit y India

Te c h n i c a l S e s s i o n - I I i.e. Stock Reduction, Quality • Capturing of data and analysing the

Improvements, Productivity (direct same help in making the corrective
Evolving labor), Lead / Cycle time reduction, measures
On-time delivery, Smaller batches
Manufacturing Trends etc. • Preventive maintenance enhances
for Competitiveness performance and reduces
manufacturing lead time
Dr. Arpan Pal, Principal
• Plant safety should get top priority in
Mr. Aloke Mookherjea, Scientist and Head of
manufacturing process
Chairman, Howden Solyvent Embedded Systems and
India Ltd., chaired the Session Robotics, Tata Consultancy • Testing ensures maintenance of
Services, Research and quality
Lean & Smart Innovation
Manufacturing Smart Manufacturing Mr. Rajivlochan Sharma, Titan
Company Ltd.
• Essential to understand the
• Need to demand for adoption of
importance of implementing
smart technologies in small-scale Case study on Smart
completely lean manufacturing
practices at a time when Industry 4.0
industries Manufacturing
is knocking at the door • IOT, AI and Robotics were all evolving
• Implementation of smart
as the next drivers of business and
• Emphasized on the need of the new technologies is the need of the hour
our lives
small-scale industries to focus on for getting production uniformity
emerging technological parameters • Robots and drones have come in and enhancement of quality
next as pure sensor carrying devices
• Smart technologies help decrease
Dr. Goutam Sengupta, Vice • It is essential for the research labs the losses due to human error
Chancellor, Techno India to pursue low cost innovations for
• Improvement in the working
University deployment by the MSME sectors
conditions can significantly improve
the efficiency of the workers
Lean Manufacturing • Augmented Reality (AR) is the
technology that expands our
• Industries are improving the lives
physical world, adding layers of
• Lean Manufacturing is attributed of the small-scale entrepreneurs
digital information onto it
towards minimization of waste through cluster approach
within a manufacturing system • Industry and academia should
without affecting productivity • The human factor that is required
work more closely so that small
in manufacturing should be taken
entrepreneurs could gain confidence
• A set of proven and time-tested care of
and new generation businessmen
techniques that helps in reducing
could implement these technologies • Successful implementation of smart
cost and hence increase productivity
for precision manufacturing without manufacturing will inspire the
and competitiveness
any defect budding entrepreneurs to implement
• SMEs have to strive for world these technologies
class performance through
implementation of Lean Ms. Priyanka Bhattacharya,
www.qcin.org

Manufacturing M/s. Auropol India Pvt. Ltd.

• Total Lean Manufacturing practices Case Study on Lean

could help manufacturing
organizations to gain full benefits
Manufacturing
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 Qualit y India

Te c h n i c a l S e s s i o n – I I I • With the coming of automation and

Innovation and smart Technologies the work of
Building a Culture Technological manual labor is going to diminish a
lot
of Continual Advancement
Improvement • Innovation is the future of this
• If capacity building is carried on with
the youth, they will be well equipped
country as a result of which the to handle the disruptions that may
government schemes are being happen in the future due to the
Mr. T. K. Mukherjee, Strategic carried out through the research emerging Technologies
Advisor Wacker Silicones, institutions.
chaired the Session • Presently, capacity building is
• Students pursuing career in basic the emerging trend in every field
• Outlined the gradual improvements sciences are attracted to work in of manufacturing; therefore,
required by the small scale industry an overt atmosphere with able implantation of Industry 4.0 is
so that they stay competitive in this scientists to innovate and develop inevitable so that the Indian
disruptive environment. He also laid new technologies which could be of manufacturing small-scale industries
a firm belief that Indian Industries utmost social utility become competitive throughout the
must take advantage of Industry 4.0 world
• Technological innovation contributes
to higher levels of economic output • IIOT is the next big thing in
Mr. Ashish Agarwal, Chairman, and can deliver new goods and manufacturing worldwide
Ori-Plast Ltd. services that change human lives
and capabilities • Scenario: India and manufacturing
Customer Delight for • There is growing interest in the
units;

Business Growth relationship between technological ROBUST DEMAND: Huge domestic

innovation and entrepreneurship market with a rapidly increasing middle
• Customer delight simply means to and how it can promote global class and increasing population
create outstanding experiences for growth and development
POLICY SUPPORT: State Govt. and
people in an effort to create and
• CMERI promises to extend all co- Central Govt. initiatives aim at making
nurture lasting relationships
operations to entrepreneurs towards India a global manufacturing hub
• Customer delight is to give more in Innovation and Technological
INCREASING INVESTMENTS: Investment
quality in every respect than what is Advancement
in manufacturing in India has been on the
expected by the customer
rise, both domestic & foreign
• It is more than just the basics — Prof. (Dr.) Surjya K Pal, Lord COMPETITIVE ADVANTAGE: India can
order fulfilment, customer support, Kumar Bhattacharya Chair achieve its full manufacturing potential as
on-time delivery, after-sales service.
Professor, Department of it looks to benefit from its demographic
A business has to achieve customer
Mechanical Engineering dividend and large workforce
October - December 2019

satisfaction in order to gain a lifelong

and Professor-in-Charge,
relationship
DHI Centre of Excellence in
Advanced Manufacturing
Dr. N. C. Murmu, Senior Technology, IIT Kharagpur
Principal Scientist, CSIR-
CMERI Durgapur, Fellow Re-skilling
of Indian Academy of for Advanced
Engineering Manufacturing
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 Qualit
Qualityy India
India

Special Session
Accreditation and Training
Role of Institutional Training and its Accreditation -- Dr. Manish Jindal,
CEO, NABET, QCI

Accreditation of Higher Education Institute - A new paradigm by

Ms. VanitaYadav, Director, NABET, QCI

• The goal of accreditation is to ensure be supplied with quality workers

that education supplied through
• The key role of education in the
establishments of higher education
evolution of a new paradigm for
meets acceptable ranges of quality
human development is the quality,
• Accreditation is important because it content, technique and relevance of
helps decide if an organization meets education are paramount for a new
or exceeds minimum requirements paradigm. Institutional training is the
of first-rate and creates desire for need of the hour
institutional self-improvement
• That education is of paramount
• The responsibility of universities is importance and it is only good
no longer restrained to dispensation quality education which can help
of knowledge. It consists of India’s dream to reach 5 trillion
improvement of the entrepreneurial dollar economy and also improve the
skills of individuals and groups industrial output
through ideas and enterprise
incubators

• Higher educational institutions must

take up the burden of up skilling and
capacity building of India’s youth so
that the small scale industries could
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39 q icni .no. rogr g
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 Qualit y India

Glimpses of
10th Regional Quality Conclave (RQC)
oe
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40 b re r- -D D em
e ce ec m be 2 1091 9
b re r2 0
 Qualit y India

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 ARTICLE

1
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Manish Pande Tishya Mahajan

Director and Head, Analyst,
PAD Division PAD Division

Voluntary Certification Scheme

for Traditional Community
Healthcare Providers – Providing
Healthcare at the grassroots
Thousands convened for Samvaad 2019 – the Annual Tribal Conclave
of Tata Steel – at Jamshedpur, Jharkhand on 17th November 2019

A vibrant gathering of tribal age-old traditional healthcare champions of traditional health

communities from across India, knowledge and skills into practices and continue to make
South Africa, Mexico, Uganda, practice. One such story was of unflagging efforts to provide
Cameroon, Trinidad, and Tobago, Kaali Amma, a female traditional accessible and affordable healthcare
and other nations which advocates healthcare provider from a village services. India is home to nearly
for the empowerment of indigenous in Tamil Nadu, who shared how she a million such TCHPs (Traditional
communities, organized this accomplished the massive feat of Community Healthcare Providers),
Conclave to encourage a healthy reintroducing iron-rich ingredients who use more than 6500 species
discourse to ‘revive, preserve and in the daily diet of 36 severely of medicinal plants, around
promote tribal culture.’ anaemic women in her village, to 300 species of animals and also
October - December 2019

increase their haemoglobin levels. dozens of metals and minerals,

One of the workshops in the Sampurna, another traditional to provide primary healthcare
event was on “Traditional and healthcare provider from Andhra to their communities. They are
Modern Medicine – Coalition Pradesh, shared that she uses her repositories of centuries of wisdom
for Bridging Gaps in Universal homemade medicinal concoctions and evolving knowledge of health
Access to Healthcare,” which to treat Menorrhagia (excessive practices, transmitted through
saw a convergence of numerous menstrual bleeding) in one go. an incredibly effective system of
traditional healthcare providers. oral transmission, either inherited
Each of them keenly shared Women like Kaali Amma and through family lineage or acquired
inspiring stories of putting the Sampurna are unrecognized under the ‘Guru-Shishya Parampara’
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42
- through observation or apprenticeship. a framework for accreditation of training effective and efficient strategies to
It would indeed be a civilizational loss providers, with the recognition that provide low cost primary healthcare to
to lose this rich heritage of the rural managing contemporary public health every villager, moving a step forward
communities of India. issues might require formal training. The towards achieving Universal Health
process ensures a robust mechanism Coverage in the country. In the long term,
With this realization, a pilot project was of assessment that includes the the scheme also holds the potential to aid
conceived, formulated and implemented identification of medicinal plants, the in laying down strong risk management
during the years 2010 – 2012 by the Indira rationale behind the formulations with strategies within India’s health policy
Gandhi National Open University (IGNOU) respect to treating a specific ailment etc. landscape to deal with epidemics.
with support from the Quality Council
of India (QCI) and the Foundation for
Revitalization of Local Health Traditions
(FRLHT), under the mentorship of the
Ministry of AYUSH. The objective was
to create a uniform and standardized
competence framework, perhaps for
the first time in the world for Voluntary
Certification of the TCHPs that manage
various streams of health services
(midwifery, herbal remedies, bone
setting, ethno-veterinary care, skin and
liver disorders and so on) based on their
traditional knowledge, experience and With 125+ TCHP certifications and Through numerous awareness meetings
expertise. counting, the Project Analysis and and sensitization workshops, involving
Documentation Division (PADD)/QCI is on State Biodiversity Boards, Academicians,
The framework for Third-Party a mission to integrate traditional health Biodiversity Management Committees,
Certification was designed broadly with mainstream healthcare by ensuring Certification Bodies, Training Institutes,
following the international norms as per quality in personnel competence. and the TCHPs themselves, we aim
ISO 17024 for Personnel Certification, to create an ecosystem of quality in
after a series of deliberations with The VCS-TCHP assists TCHPs living in traditional healthcare services.
various stakeholders. Further, Minimum rural areas to get their skill set assessed
Standards of Competence (MSCs) against a MSC framework which has the It is the unrelenting quest of QCI to
were developed for jaundice, common flexibility to accommodate a diversity of preserve traditional ecological and
ailments, poisonous bites, bone setting, knowledge and skills in various streams healthcare knowledge by creating
arthritis and traditional birth attendants. of traditional healthcare practices. third-party assessment frameworks that
Once the mother document for the This scheme also helps document and are assessed by peer review systems.
MSCs was developed, it was translated preserve and promote these traditions These steps help us reinforce our rich
into vernacular languages for ease of of healthcare practices. Certified traditional and cultural heritage that
local understanding and information TCHPs report an enhanced sense of self are environment friendly and have
dissemination. confidence to provide quality healthcare been validated over generations by
services. communities.
The successful implementation of the
pilot project resulted in an astounding The scheme contributes to all the One runs the risk of eroding our
517 TCHP certifications across 6 states, three strategic sectors proposed for traditional knowledge systems, if
which laid the groundwork for QCI to Member States in the WHO Traditional due credence is not extended to
operate a Voluntary Certification Scheme Medicine Strategy (2014-2023): “(i) build such healthcare practices in our rural
(VCS) for TCHPs based on a third-party a knowledge base..; (ii) strengthen the communities.
q icni .no. rogr g

personnel certification process. In quality assurance..; (iii) promote universal

2016, QCI committed itself to not only health coverage...” In line with this, VCS- If there’s any heritage we must preserve
certifications, but also towards creating TCHP certification can help formulate for posterity, it is right here!
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REFERENCES
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https://www.downtoearth.org.in/news/health/why-india-s-local-health-traditions-need-to-be-formalised-58315
https://www.who.int/medicines/publications/traditional/trm_strategy14_23/en/
http://nbaindia.org/uploaded/pdf/PBR%20Format%202013.pdf
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Dr. Manish Jindal Dr. S. K. Mishra

Chief Executive Officer, Head- Research Analysis
NABET and Capacity Building

Positioning Flash Memory

and NVRAM Storage
In the category of next generation memory, Non-volatile Random -
Access Memory (NVRAM) has occupied an important nomenclature

It retains the access characteristics fabrication and technological fabrication and reduction in the
of conventional RAM such as DRAM, addition in the process of quality cost of flash device, industries have
FRAM, and SRAM and yet retains assurance. With the advent of anticipated its ubiquity for primary
the non-volatile characteristics of better manufacturing processes, storage with some so bold as to
secondary storage such as flash this device has been placed predict the impending outgoing of
memory. NVRAM in its various forms, and accepted in a wide array of rotating media like compact and
such as PRAM, FeRAM, and MRAM applications. digital versatile discs. But even
are under commercial exploitation with sincere efforts as made by
by major semiconducting players The flash memory device has been manufacturing players, flash has not
like IBM, Samsung, Fujitsu, Texas widely expanded for cameras, lived up to these high expectations.
Instrument, Motorola etc. In last thumb drives, laptops, phones. Efforts to upgrade flash to primary
few years, the semiconducting However, in the primary storage took the shape to bring
industries have grown competently storage media on the way of equivalence
and NVRAM has become a common to solid state discs.
October - December 2019

component of embedded systems Although

as well as commodity computers.

However, it is being advocated

in scientific community whether
flash memory discs can become prospects
a promising media in the storage of flash are
hierarchy? In past decade, there was market the tantalizing, the
an exciting time for flash memory. use of flash memory is challenge is to find
The cost of the memory storage has limited. With the arrival of new uses for it that strike
fallen drastically due to efficient process parameters adopted during the right balance between cost
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44
and performance. Flash can not be the important properties of NVRAM (fast,
viewed as a replacement for existing persistent writes), while avoiding the
storage but rather a means to enhance downsides (cost, size, battery power). It is
it. Conventional storage systems mix possible to build a flash based device that
dynamic memory (DRAM) and hard drives, can service write operations very quickly
flash is interesting because it falls in a by inserting a DRAM write cache and then
sweet spot between those components treating that write cache as non-volatile
for both cost and performance in that by adding a super capacitor to provide
flash is significantly faster than disc. the necessary power to flush outstanding
data in the DRAM to flash in the case of
power loss.
Properties of Flash Storage
Memory Many applications such as data bases
can use a dedicated log device as a way
Flash has two distinct categories: NAND of improve. The performance of write
and NOR that refer to the way the flash operation; for these applications, such a
cells are arranged. NOR flash allows device can be dropped in easily. To bring
for random access and is best suited the benefits of flash log device to
for random access memory, while primary storage, and therefore to
NAND must be treated as blocks and wide array of applications, one
ideal for persistent storage. The rest of needs similar functionality
this article examines only NAND flash, in a general-purpose file
the cheaper and more common their system.
other types: single – level cell (SLC)
and multilevel cell (MLC). SLC stores a
single binary value in each memory cell.
The binary value in distinguished by
two threshold voltages. MLC supports
four or, recently, eight distinct values
per memory cell corresponding to two
or three bits of storage. Because of its
improved longevity and performance,
the conventional wisdom is that SLC
is best suited for enterprise solution.
While completely accurate comparisons The
between flash, DRAM and hard drives Impact of Flash
are difficult because of differences
By combining the use of flash as an
in capacity and interfaces, it is fair to
intent-log to reduce write latency with
say that flash consumes significantly
flash as a cache to reduce read latency,
less power than those other systems
we can create a system that performs
components, especially on per gigabyte
far better and consumes less power
basis. Most flash devices are also capable
than other systems of similar cost. It
of estimating their own remaining life
is precisely to construct systems with
time so system can anticipate failure and
flash for caching, DRAM, and cheap discs
take prophylactic actions.
designed specifically to achieve the right
balance of cost and performance for any
q icni .no. rogr g

Flash as a Log Device given workload, with data automatically (To be continued in next issue
handled by the appropriate level of correlating nanotechnology and
Flash memory discs or media is used hierarchy. computer engineering)
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as a stand-in for NVRAM that improves

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write performance as a log device. To

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that end you need a device that mimics

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 ARTICLE

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Dharitreesh Tripathi
Project Associate
eQuest

Video-Based Training:
The Virtual Classroom
In this technological era, where everyone seems to be inclined
towards new inventions and technologically advanced gadgets, the
challenge would be to transmit the information where people engage
themselves in a way they desire

The expectations out in whichever way it works for

What Are The them. They don’t need to dedicate
of a training program is
sometimes enormous Benefits? considerable time to the course: it’ll
work just as well if they can set aside
since there is a lot to offer half an hour from their lunch break
and choose from. So, the Video-based training each day.
question arises: should gives you more control
we provide information over time
A cost-effective way of
graphics, handbooks or a A Brandon Hall report on video-
learning
classroom-based training? based trainings within corporations
October - December 2019

Looking at the current found that this style of learning Undoubtedly, the cost is a big factor
scenario, probably a video- typically requires 40-60% less affecting employers as well as an
employee time than learning in independent learner. In view of this,
based training is by far
a traditional classroom-based a video-based training program is
the most possible way of training. more appealing and cost effective
engaging learners. as it costs way lesser than other
It’s also important to note that
forms of training. For an example, a
video-based training generally
company having thousands of staff
allows learners to split the time
and multiple locations seeks an
they are investing in the course
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46
advanced way of training where without and critical parts of the training. But in the domains of Quality Management,
incurring extra cost they can provide with the luxury of reading and revisiting Manufacturing, Healthcare, Laboratories,
training to their employees at multiple the content in video-based training, one Environment, Education, Agriculture,
locations. could easily breakdown any complex and Project Management and many more.
important points. It is, in fact, a great tool eQuest is working with SWAYAM (An
A video-based training is a one-time cost to use to make processes and concepts eLearning Initiative of Ministry of
for a company, and moreover, they can easier to remember. Human Resource Development) for
use it again and again based on their skill-based courses at the national level.
requirements. Similarly, an independent Its Quality Management courses are
learner can purchase it and use it multiple running successfully in various leading
times anytime anywhere. Quality Council of India institutions as Credit Programmes.
provides a perfect
Virtual trainings are engaging e-learning platform
and visually advanced with its eQuest Division
If we compare other forms of training, the
video-based trainings are more engaging.
On a daily basis we come across a lot of eQuest is an online e-learning platform by
documents and paper works and then, QCI designed to help Indian professionals
when given more documents to read to strengthen their skills and knowledge
from, one would not be very keen and thereby enhancing their career prospects.
motivated. Thus, it is more enjoyable and eQuest runs a set of video-based courses
motivated in a video form.
Besides, transmitting
knowledge through
virtual trainings is a better
way as well.

Accessible
anytime so that
you can revisit
and cement your
concepts
Sometimes in other
forms of trainings, due
to the time factor and
limitations a learner
cannot note down some
of the very important
ww
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 @QualityCouncilofIndia @QualityCouncil qualitycouncilofindia

Our
Social Media
Presence
October - December 2019
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National
Accreditation
Board for Testing
and Calibration
Laboratories
NABL
PROGRAMS
International Events
October 2019
CEO, NABL received ILAC MRA
certificate for accreditation of
Proficiency Testing Provider (PTP) as
per ISO/IEC 17043: 2010 program in
addition to prevailing ILAC MRA and
APAC MRA.

@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia

 QUALITY INDIA

November 2019

2nd NABL Lab Forum 3rd NABL Lab Forum

conducted in Nagpur conducted in New Delhi
on 4th November 2019 16th November 2019
(90 Participants) (110 Participants)

www.qcin.org 53
 Qualit y India

4th NABL Lab Forum

conducted in Jaipur
on 29th November
2019 (50 Participants)

1-Day state level awareness program on

NABL Accreditation - 8th November 2019,
Lucknow
A 1-Day state level awareness program about NABL
Accreditation was organized by Uttar Pradesh JAL NIGAM on
8th November 2019 at Lucknow.

Mr. Avijit Das, Director, NABL with Mr. Vikas Gothalwal (IAS),
MD, UP Jal Nigam inaugurated the program.

Officials from NABL presented general information on NABL

Accreditation. Around 75 participants attended the program.

1-Day awareness program on Quality NABL conducted 1-Day awareness program on Quality Assurance
Scheme for Basic Composite (QAS-BC) Medical Laboratories
Assurance Scheme for Basic Composite
(Entry-Level) on 11 November 2019 at Chennai. Around 48
Medical Laboratories (Entry-Level) on 11th
participants attended the program.
November 2019, Chennai
October - December 2019
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54
 Qualit y India

1-Day awareness program on

ISO/IEC 17025: 2017 at New Delhi
on 22nd November 2019
1-Day laboratory awareness program on ISO/
IEC 17025: 2017 was conducted for Central
Water Commission, Ministry of Jal Shakti at
New Delhi on 22nd November 2019.

1-Day NABL awareness program Integrated Assessment with FSSAI, EIC, APEDA, Tea Board of India and
IOPEPC – Awareness for Laboratories was conducted on 23rd November
for Laboratories on Integrated
2019 at Mumbai.
Assessment on 23rd November
2019 The program had awareness sessions by regulators on the regulatory
requirements and participants’ questions were answered.

NABL officials explained about integrated assessment process, additional

requirements and decision making process.

52 Participants from various laboratories attended the program.

December 2019

8th National Conclave for

www.qcin.org

Laboratories, Chennai
NABL conducted its 8th National Conclave
for Laboratories at Chennai from 13th – 14th
December 2019.
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 Qualit y India

The 2-Day Conclave consisted five Technical and interactive • Mr. K Raj kumar, Director, IRMRA
Sessions and served as a platform for laboratories to interact • Mr. B Jayamani, DGM, R&D, MRF
with Accreditation Body and Regulators.
• Mr. Brajendra Kumar, Director (SR) R-Div, TEC
The objectives met during the Conclave includes • Mr. C Kumaran, Controller, Legal Metrology
but not limited to:
• Ms. Rajalakshmi Subramanyam, Lead Assessor, NABL.
• Understanding Regulatory / Government Requirements • Mr. Puru Gupta, IAS, Deputy Secretary, Trade Policy Division,
• Discussions on laboratory issues, accreditation body issues Department of Commerce

• Discussions on online portal for NABL accreditation • Mr. Man Prakash Vijay, AGM (Quality), APEDA

• Risk Management in laboratories and its implementation • Mr. G Shanmuganathan, Additional Industrial Advisor, MSME

• Updates on International accreditation scenario – ILAC and

Dr. R P Singh, Secretary General, QCI lauded NABL on improving
APAC
impartiality and transparency in its operations and dedicated
• Business opportunities and financial support available from the Valedictory Session for taking critical suggestions
government to laboratories from participants and discussing the way forward through
improvements in accreditation system.
The Conclave was graced by eminent speakers:

• Dr. S P Vasireddi, Founder and Chairman, Vimta Labs Ltd.

• Dr. N Bhaskar, Advisor QA, FSSAI
October - December 2019
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 Qualit y India

1-Day awareness program about NABL

Accreditation – 23rd December 2019,
Ghaziabad

NABL PTP / RMP Assessors Conclave was organized in New Delhi

on 19th December 2019. The Conclave aimed to harmonize
assessment practices in PTP / RMP Assessments.

1-Day awareness program on NABL accreditation was

conducted for Ministry of Agriculture and Farmers Welfare
at National Centre of Organic Farming, Ghaziabad on 23rd
December 2019.
NABL Trainings
Around 25 participants from various fertilizer testing
October 2019
laboratories attended the program.
5-day NABL Assessor’s Training Course as per
ISO/IEC 17025:2017 in Gurgaon from 16th -
Indian Geotechnical Conference 2019 at Surat 20th October 2019.
NABL officials participated in the Indian Geotechnical
Conference held from 19th -21st December 2019, Surat.

NABL officials presented general information regarding NABL

accreditation.

1-Day NABL Awareness program on

Laboratories about Integrated Assessments
on 21st Dec 2019
Integrated Assessment with FSSAI, EIC, APEDA, Tea Board of
India and IOPEPC – Awareness for Laboratories was conducted
on 21st December 2019 at Kolkata. The program had Awareness
3-Day Training on ISO/IEC 17034 conducted at
Sessions by regulators on the regulatory requirements and
participants’ questions were answered. Lucknow from 10th – 12th October 2019

48 Participants from various laboratories attended the program.

Mr. Avijit Das, Director, NABL explained about integrated

assessment process, additional requirements and decision
making process to the participants.
www.qcin.org

NABL PTP / RMP Assessors Conclave

organized in New Delhi
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 Qualit y India

November 2019

5-day NABL Assessor Training Course as per

ISO / IEC 17025 : 2017 in Pune from 5th– 9th
November 2019

December 2019

4-Day NABL Training on General requirements

for Proficiency testing as per ISO/IEC 17043
1-Day NABL Training Program for Assessors was conducted from 3rd - 6th December 2019
on Integrated Assessment on 22nd November at New Delhi
2019
1-Day Training program for Assessors on Integrated Assessment
with FSSAI, EIC, APEDA, Tea Board and IOPEPC was conducted at
Mumbai on 22nd November 2019

5-Day NABL Assessor training course as per

ISO 15189:2012 was conducted from 26th –
30th November 2019), Gurugram
October - December 2019
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 Qualit y India

MARK OF
EXCELLENCE

National Accreditation Board for Hospitals and Healthcare

Providers (NABH) is a constituent board of Quality
Council of India (QCI), set up to establish and operate
accreditation programme for healthcare organizations.
NABH has been established with the objective of enhancing health
system & promoting continuous quality improvement and
patient safety. The board while being supported by all
stakeholders, including industry, consumers, government,
has full functional autonomy in its operation.

NABH provides accreditation to hospitals in a non-discriminatory

manner regardless of their ownership, size and degree of independence.

International Society for Quality in Healthcare (ISQua) has accredited

NABH. The approval of ISQua authenticates that NABH standards are in
consonance with the global benchmarks set by ISQua.

Vision Mission
To be apex national To operate accreditation and allied programs in
healthcare accreditation collaboration with stakeholders focusing on
and quality improvement patient safety and quality of healthcare based
body, functioning at par upon national/ international standards,
with global benchmarks through process of self and external evaluation

NABH Activities
NABH Accreditation Programs NABH Certification NABH International Training &
Programs Education
NABH offers accreditation to NABH has started its operations
Hospitals, Blood Banks, Eye Care, NABH offers certification to overseas under NABH NABH conducts
SHCOs/ Nursing Homes, OST Medical Laboratories, Nursing International (NABH I). It offers Education/Interactive
Centers, CHCs/PHCs, AYUSH Excellence, Emergency all accreditation programs as Workshops,
Hospitals, Wellness Centers, Departments, Medical Value being offered in India. The Awareness
Medical Imaging Services, Dental Travel Facilitator (MVTF), program is unique as in addition Programmes and
Centers, Allopathic Clinics, Ethics Pre-Accreditation Entry Level to the accreditation standards it Programmes on
Committees and Panchkarma for Hospitals, Pre-Accreditation requires compliance with local Implementation (POI)
Clinics Entry Level for SHCOs regulatory requirements
www.qcin.org

For further details please contact:

National Accreditation Board of Hospital and Healthcare Providers
Quality Council of India
5TH Floor, ITPI Building, 4A, Ring Road, IP Estate, New Delhi-110002, India
Ph.: 011-42600600; Fax: 23323415; Email: helpdesk@nabh.co; Website: www.nabh.co
59|
National
Accreditation
Board for Hospitals
and Healthcare
Providers
NABH Programs and
Trainings
Achievement in last three months
(October 2019 to December 2019):
S.No. Program Accreditation/Certification Granted

1. Accreditation Program 87 Assessment Conducted:

2. Certification Program 492 1432 assessments conducted for
Accreditation, Certification and
3. Empanelment Program 151
Empanelment during October
Total 730 2019 to December 2019

@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia

 QUALITY INDIA

NABH Training Programs on Implementation (POI)

& Education Workshops:
• Program on implementation training conducted • This programme is very useful in developing
in the various cities on NABH Accreditation Internal Capabilities within the hospitals to work
Standards of Hospitals, AYUSH, Blood Bank and towards implementation of quality and patient
Nursing Excellence, Pre-Entry Level Hospital safety standards, achieving accreditation and
& SHCO Certification Standards, Clinical Audit maintaining the same
Workshop and Continual Quality: Tools and
Techniques Workshop • In all, 11 programs were conducted during
October 2019 to December 2019 wherein more
• The objective of this programme is to than 495 healthcare professionals participated
provide guidance to healthcare provider on
implementation of NABH standards

www.qcin.org 61
 Qualit y India

GLIMPSES OF
TRAININGS @QualityCouncilofIndia @QualityCouncil qualitycouncilofindia

PEH POI for

MP Govt. 4-5
November 2019

NABH Stall
at Advangate
Health,
Gr. Noida, 13-15
Nov 19

Clinical Audit at
Bhopal - 17 Nov
2019
oe
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e ce ec m
b re r- -D D be 2 1091 9
b re r2 0

MIS Refresher
Course on 2nd
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Edition at Delhi -
14-15 Dec 2019
62
 Qualit y India

NABET

National Accreditation Board

for Education and Training

NABET Accreditation Scheme for

Hospital Healthcare Consultant
Organization (HAH-CO)

As we all are aware that Insurance Regulatory and Development Authority of India (IRDA) has notified that “All
such providers offering cashless services for allopathic treatment shall meet with the pre-accreditation
entry-level standards laid down by National Accreditation Board for Hospitals and Healthcare Providers (NABH)
or such other standards or requirements as may be specified by the Authority from time to time --- Ref.
Notification: IRDA/HLT/REG/CIR/146/07/2016 dated 29.07.2016.”

Many more Hospitals & Healthcare Organisations are planning for NABH accreditation/certifications. A need is
felt for the accredited Consultant Organisations(COs) to help the healthcare organisations in understanding the
accreditation process, documentation, implementation and application development etc.

For detail you may please visit the link for the Accreditation scheme for Hospital and Healthcare
Consultant Organisations:
http://nabet.qci.org.in/skill-training-services-division/accreditation-criteria/consultant-organisation

For any further information or clarification, please feel free to contact us. We will be happy to serve you.

Dr. Hari Prakash (Director, NABET, Quality Council of India)

www.qcin.org

ITPI Building, 6th Floor, 4-A, I P Estate, Ring Road, New Delhi - 110002, India
Work: +91-11-2332-3416 – 20, Extension No. 129 | Fax: +91-11-2332-3415 | www.qcin.org
|

QUALITY COUNCIL
63

OF INDIA
Creating an Ecosystem for Quality
National
Accreditation
Board for
Education and
Training
Projects & Workshops
of Formal Education
Excellence Division
(FEED), NABET
Projects Undertaken by FEED-NABET

@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia

 QUALITY INDIA

FEED-NABET has conducted

School Audit- Teacher
Assessment of 83 Senior Teachers
at Indian School Muscat, Oman

www.qcin.org 65
 Qualit
Qualityy India
India

ST & SC Development, Minorities & Backward Classes Welfare

Department and QCI signed an MoU on 4th December 2019 for
Assessment of Residential Hostels. FEED-NABET has initiated the
project implementation exercise in the month of December 2019 and the
assessments are going to initiate from January 2020.

2/18/2020 CM Naveen Patnaik launches scheme to improve amenities in Odisha’s tribal hostels - Times of India

Printed from

CM Naveen Patnaik launches scheme to improve

amenities in Odisha’s tribal hostels
TNN | Dec 5, 2019, 04.32 AM IST

BHUBANESWAR: Chief minister Naveen Patnaik on Wednesday launched

Mission Suvidya, which as the name suggests, aims to ensure quality in
basic facilities such as the safety of a building, making toilets functional
and usable, ensuring safe drinking water, proper kitchen and dining areas
in hostels managed by the state’s SC/ST development department.
The department has signed two MoUs — one with the Quality Council of
India (QCI) and another with NGO Akshara Foundation — for the effective
implementation of the mission, at the secretariat in the presence of
Naveen.

“I am happy to launch Mission Suvidya that aims to bring a qualitative shift

in the accommodation facilities provided to students in SC/ST hostels. The
mission has a maximum laid down standard for assuring and sustaining quality with an objective to achieve ISO certification,”
said an official statement quoting Naveen.

Official sources said according to the MoU, the QCI will conduct a comprehensive assessment and evaluation of all hostels
under the department and help improve the standard and quality of these hostels to achieve the ISO certificate.

Similarly, the Akshara Foundation that works towards ensuring quality education will collaborate with the department to
improve the learning outcomes of students.

https://timesofindia.indiatimes.com/city/bhubaneswar/cm-launches-scheme-to-improve-amenities-in-states-tribal-hostels/articleshowprint/72374252.cms 1/2
Assessment, Quality
October - December 2019

Intervention & Certification of

MCGM Schools project has
completed the execution in the
month of October 2019 and the
project outcomes presented to
MCGM Education officials
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 Qualit y India

Glimpse of workshops organized by FEED-NABET

4 Workshops organized pertaining 4 Workshops organized pertaining
to 3 days and 2 days during the to 1-day during October to
period October to December 2019 December 2019

• 3-Day workshop on Preparing School for • 1-Day Awareness Workshop on NABET

Accreditation from 16th-18th October 2019 Accreditation Standard for Quality School
in Ahmedabad, Gujarat Governance was organised in Hyderabad

• 1-Day Awareness Workshop on NABET

Accreditation Standard for Quality School
Governance was organised in Chandigarh

• 3-Day Workshop on Preparing School for

Accreditation was held from 25th-27th
November 2019 in Bengaluru
www.qcin.org
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67
National
Accreditation
Board for
Certification
Bodies
thereby drastically decreasing the

National potential damage of such incidents.

Business continuity encompasses

News
planning and preparation to ensure
that an organization can continue to
operate in case of serious incidents
or disasters and is able to recover
NABCB launches new Accreditation to an operational state within a
reasonably short period. Business
Scheme for ISO 23301 continuity includes three key
elements like resilience, recovery
NABCB, in its pursuit to broaden the accreditation programme and contingency. The NABCB
for industry, launched a new accreditation scheme for Business accreditation to Certification Bodies
Continuity Management System (BCMS) on 25th October shall be based on requirements
2019. The scheme has been designed based on the standard of ISO/IEC 17021 and ISO 22301
ISO 22301 Societal Security - BCMS which is an ISO standard standards. More information and
for a management system (similar to ISO 9000) for business documents relating to this scheme is
continuity. The implementation of this scheme will support available on NABCB website.
to decrease the possibility of a disruptive incident, and
during occurrence of such incidents the scheme will support
organizations to be prepared to respond in an appropriate way,

@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia

 QUALITY INDIA

participants and the faculty for programme was

NABCB conducts training Ms. Rajalakshmi Subrahmanyam, Lead Assessor,
on different conformity NABCB and Dr. Aparna Dhawan, Jt. Director,
NABCB.
assessment standards to
train assessors NABCB conducted assessors training programme
ISO/IEC 17065:2012 from 2nd-4th Dec 2019.
Programme was attended by 13 participants at
NABCB conducted three different training courses New Delhi. The faculty for the program were Dr.
for assessors on different accreditation standards S. Ravishankar and Mr. A. Sudhindra -- both Lead
which included ISO/IEC 17065, ISO/IEC 17021 and Assessors of NABCB.
ISO/IEC 17020. NABCB conducted 3-Day assessors
training as per requirements of ISO/IEC 17021-
1:2015 from 21st-23rd Nov 2019. The course was
attended by 33 participants. The faculty for the
programme were Mr. Atul Bahl, Lead Assessor,
NABCB and Mr. Mrutunjay Jena, Director, NABCB.

NABCB conducted ISO/IEC 17020:2012 training

for assessors between 25th-27th November 2019
in New Delhi. The training was attended by 27

www.qcin.org 69
 Qualit y India

NABCB nominated as permanent

member in the Core Working
Groups formed for drafting
technical regulations by the
Department of Commerce (DoC),
GOI
In order to address regulatory gaps in India, DoC has notified
Core Working Groups of various ministries for notifying technical
regulations. DoC has nominated NABCB as a permanent
member in all Working Groups for assisting in drafting technical
regulation/Quality Control Orders. Approx. 57 technical
regulations are in process of being drafted.

NABCB Interaction with

Stakeholders
NABCB Interaction Meeting with
Consultants
NABCB hosted the second interactive meeting with Consultants
in Chennai at Hotel Lemon Tree on 21st November 2019.This was
facilitated by Consultants Consortium of Chennai. Mr. Shyam processes and schemes for Accreditation thereby helping them
Bang, Chairman, NABCB in his Inaugural Address requested the to create the momentum in Quality circle. He also briefed
Consultants to support Quality Movement in the country. The the participants about various QCI Voluntary Certification
purpose of the meeting was to discuss the importance of NABCB Schemes. Dr. S. Ravishankar, Lead Assessor, NABCB, talked
October - December 2019

accreditation in improving and maintaining quality standards about Accreditation Schemes and its International Equivalence,
across the country and to understand the issues consultants NABCB Accreditation Processes and Guidance on Selection of
have in recommending NABCB accredited certification to CBs. Few nominated consultants also gave presentations on
their clients. The meeting was attended by approximately 60 Improving Credibility of ISO Certifications in the country.
participants.
NABCB aims to educate the Consultants about the processes
Mr. Rajesh Maheshwari, CEO, NABCB, during his address to improve the Quality Ecosystem by reaching to industry and
stressed the need to Consultants to understand the NABCB more such meetings are yet to be planned for Pune and Kolkata.
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 Qualit y India

from Raipur and nearby cities. Mr. Ajay Kumar Sharma,

Consumer Awareness Programme Jt. Director, NABCB, briefed the participants about the
significance of Voluntary Standards, Technical Regulations,
NABCB, in its process to educate consumers and consumer Complaint Handling Process and the measures to be taken
organizations in small cities about Quality of Products and into consideration while lodging consumer complaints. Ms.
Services, organised Consumer Awareness Programmes in Chinmayi Salooja, Accreditation Officer, NABCB, educated the
partnership with Consumer Coordination Council (CCC) at participants about the role of Accreditation and Product and
Raipur on 29th Nov 2019. The programme was inaugurated Systems Certification for assuring quality.
by Shri Amarjeet Bhagat, Minister for Food &Civil Supply and
Consumer Protection, Chhattisgarh. He urged the consumers to
be well informed. He requested the consumers to come forward
and register complaints as it is necessary to improve the system.
He assured that government would take strong measures to
implement Consumer Protection.

The programme was attended by approx. 120 social and

consumer activists representing Consumer organizations

International News
programme for personnel certification bodies during the
NABCB delegation attends the meetings. NABCB also signed the Mutual Recognition
annual meetings of IAF and ILAC in Arrangement (MRA) of the International Accreditation Forum
(IAF) for its accreditation programme based on international
Frankfurt, Germany standard, ISO/IEC 17024 (Conformity assessment - General
requirements for bodies operating certification of persons which
IAF – ILAC Joint Annual Meeting was held in Frankfurt, Germany specifies criteria for the operation of a Personnel Certification
from 21st - 30th October 2019. The delegation from NABCB Bodies). Mr. Rajesh Maheshwari, CEO, NABCB, received the
consisted of Mr. Rajesh Maheshwari, CEO, Mr Mrutunjay Jena, certificate from IAF Chair.
Director and Dr Aparna Dhawan, Jt Director.
Dr. Aparna Dhawan attended the joint meeting for ILAC
The meetings of various working groups on Management Marketing and Communications Committee and IAF
Systems Certification, Certification of persons, Product, Medical Communications and Marketing as the APAC CPC Chair. During
Devices, and GHG, meetings of task force on competence of the meeting members analysed marketing strategies, reviewed
AB assessors were attended by NABCB delegation. NABCB informative materials, case study videos for World Accreditation
also secured international equivalence for its accreditation Day 2020 theme.
www.qcin.org
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 Qualit y India

NABCB participation at workshop included Dr. S Ravi Shankar,

NABCB Journey for Lead Assessor; Mr. Atul Bahl, Lead Assessor; Mr. Mrutunjay
Implementation of Carbon Jena, Director; Dr Aparna Dhawan, Jt Director; Mr. Ajay Sharma,
Jt Director. The workshop supported understanding the
Offsetting and Reduction Scheme requirements of CORSIA Scheme.
for International Aviation (CORSIA) Dr. Aparna Dhawan also delivered a talk on “Implementation of
Accreditation Framework on CORSIA verification in India.”
NABCB started its journey to grant scope of CORSIA under its
accreditation scheme of Validation and Verification as per Dr. Aparna Dhawan also attended the APAC training on ISO/IEC
requirements of ISO 14065 launched on 26th Jan 2019. NABCB 17029, ISO 14065 and ISO 14064-3 Validation and Verification
received two applications in first quarter of 2019 which included from 4th-6th November 2019 at Seoul in order to prepare NABCB
Bureau Veritas India Pvt. Ltd., Mumbai and TUV India Pvt. Ltd., on requirements of standard and harmonise the accreditation
Mumbai and both the organisations were granted accreditation process of implementation.
in last quarter of 2019. The first accreditation was granted to
India, thus, is one of very few Accreditation Bodies in Asia Pacific
Bureau Veritas India Pvt Ltd., Mumbai on 11th Nov 2019.
region to grant accreditation for CORSIA Scheme.
NABCB also jointly conducted a programme with Directorate
General of Civil Aviation (DGCA) for sensitization of airline
operators for ICAO CORSIA Scheme accreditation on 14th Oct
2019. Programme was attended by 25 delegates which included
participation of airline operators from India like Air India, Indigo,
Spice Jet, Go Air, Vistara and Reliance Air. Inaugural Session had
presence of Additional DG, DGCA and Mr. Rajesh Maheshwari,
CEO, NABCB. Presentations from NABCB were delivered by Mr.
Mrutunjay Jena, Director and Dr. Aparna Dhawan, Jt Director.

Dr. Aparna Dhawan, Joint Director, NABCB, successfully

completed CORSIA verification course organised by ICAO at
October - December 2019

Indian Aviation Academy, New Delhi from 2nd-4th Dec 2019.

The course was attended by 16 participants from DGCA, Air line
operators. NABCB also trained its assessors and secretariat
on requirements of CORSIA by undertaking a 3-Day Regional
Workshop on Environment matters in Aviation organised by
DGCA and EASA at IAA, Delhi from 10th-12th Dec 2019. The
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 Qualit y India

CH ED
L A U N

Calling all Quality Professionals Winners of the

QUIZ 10 eQuest Courses Contest will be
CONTEST worth thousands of rupees to be won
announced in the
next issue of the
Free Registration Newsletter
www.qcin.org

Scan the QR Code with your smart phone to participate in the quiz

NATIONAL ACCREDITATION BOARD FOR HOSPITALS & HEALTHCARE PROVIDERS (NABH)

QUALITY | SAFETY | WELLNESS

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73
National
Board for
Quality
Promotion

Webinar on ‘How to reduce the cost of cost of quality using Industry

4.0 tools and tactics. Viewers
quality using Industry 4.0’ got acquainted with the Smart
factory, Industry 4.0 and learnt
Date: 1st October 2019 their impact on quality and the
quality management professionals
NBQP, in association with MixORG Consulting Pvt. Ltd., hosted a through understanding of the skills
Webinar on How to reduce the cost of quality using Industry 4.0. that quality professionals need to
Technology and tools allow optimization of day-to-day operations meet the new challenges of smart
which result in higher efficiency in manufacturing and management factories.
processes. While using new and powerful technology resources,
Industry 4.0 will benefit industries with much advanced and efficient
operations. This Webinar threw light on how to learn to reduce

@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia

 QUALITY INDIA

Program on ‘Importance of A 1-Day Awareness

Energy Management System Workshop on ‘ISO 45001:2018
ISO 50001:2018’ for value Occupational Health and
chain Safety Management Systems’
Date: 29th October 2019 Date: 15th November 2019

Venue: SAIL – Rourkela Steel Plant, Venue: Hotel Shubh Inn, Bhopal, Madhya
Rourkela, Odisha Pradesh

The program was conducted by NBQP at SAIL – The objective of this program was to familiarize the
Rourkela Steel Plant, Rourkela, Odisha for their participants with revisions made in the standard
contractors, sub-contractors and supervisors. The as well as make them aware about the standard
objective of this program was to familiarize them with holistically. Some of the key terms in the revised
the requirements of Energy Management Systems ISO standard were also elaborated w.r.t safety procedures,
50001:2018 & its importance. They were explained preventive and corrective action. It was a successful
the measures that can be taken by them to ensure workshop which concluded with distribution of
effective implementation of Energy Management participation certificates to the attendees and
Systems within the Unit. collection of their valuable feedback.

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 Qualit y India

is advancing at a rapid pace and innovative pioneers are

A 1-Day Awareness Workshop on successfully defining and implementing digital agendas.
‘Risk Management in Business’ Industry 4.0 and IoT, defined as intelligent, interconnected
equipment and products autonomously communicating and
Date: 16th November 2019 optimizing along the entire value chain, are key elements
of this digital revolution. The Webinar focussed on smart
Venue: Vijaya Hospital, Chennai manufacturing, components of IoT and use cases in the real
world.
A Risk can be defined as an event or circumstance that has
a negative effect on your business. Types of risk vary from
business to business. Business Teams must decide on how much
risk they are prepared to take in their businesses. Some risks
Webinar on ‘Digitally transform
may be critical to their business success but at the same time your business through Supply
exposing the business to wrong types of risks may be harmful.
The process of identifying risks, assessing risks and developing
Chain 4.0’
strategies to manage risks is known as Risk Management. A
Risk Management Plan and a Business Impact Analysis are
Date: 26th November 2019
important parts of Business Continuity Plan. By understanding NBQP, in association with MixORG, hosted a webinar on
potential risks in any business and finding ways to minimise ‘Digitally transform your business through Supply Chain 4.0’.
their impacts, organisations manage to recover quickly if an Supply Chain 4.0 is taking on board the Industrial Internet
incident occurs. It’s important for organisations to allocate time of Things (IIoT), Industry 4.0 as a driver for digital disruption
and resources for preparing Risk Management Plan to reduce in the physical world eventually transforming every part of
the likelihood of an incident affecting their business. the business. Digital technologies like Advanced Analytics,
Cloud computing, Pervasive Connectivity, Product Lifecycle
Management and embedded sensors resulting in:
Program on ‘Importance of • Improving operations and lowering costs
Energy Management System ISO • Driving engagement and customer experience
50001:2018’ for value chain • Creating new products and business models

Date: 18th November 2019 The Webinar focussed on Fourth Generation Supply Chain
(SCM 4.0) as the enablement of Supply Chain to cope up with
Venue: NSPCL – Bhillai, Durg, Chhattisgarh the Industry 4.0 environment using digital technologies like
Sensors, Robotics, Big Data, Augmented Reality and real time
The program was conducted by NBQP at NSPCL – Bhillai, Geo-location tracking.
Durg, Chhattisgarh for their contractors, sub-contractors and
supervisors. The objective of this program was to familiarize
with the requirements of Energy Management Systems ISO
50001:2018 & its importance. Explained the measures that Risk-Based Thinking in ISO
can be taken to ensure effective implementation of Energy 9001:2015
October - December 2019

Management Systems within the Unit.

Date: 27th November 2019

Webinar on ‘Industry 4.0 - SMART Venue: Sahasra Electronics Pvt. Ltd.

Manufacturing with IoT’ One of the key changes in the 2015 revision of ISO 9001 is to
establish a systematic approach to consider risk, rather than
Date: 24th December 2019 treating “prevention” as a separate component of a quality
management system.
NBQP, in association with MixORG, hosted a Webinar on
‘Industry 4.0 - SMART Manufacturing with IoT.’ Digitalization
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Risk is inherent in all aspects of a quality management system. It gave an overview of the implementation of Industry
There are risks in all systems, processes and functions. Risk- 4.0 in manufacturing in Germany including the inventory,
based thinking ensures these risks are identified, considered technological dependency, rules and regulations etc. India,
and controlled throughout the design and use of the quality on various outlines on the digital disruption, Industry 4.0 and
management system. its signifi¬cance to the manufacturing industry and how the
VDMA supports the Indian manufacturers towards process
In previous editions of ISO 9001, a clause on preventive action optimization through automation. Innovations, problem-solving
was separated from the whole. By using risk-based thinking expertise and highest quality are key characteristics of the
the consideration of risk is integral. It becomes proactive rather German mechanical engineering industry.
than reactive in preventing or reducing undesired effects
through early identification and action. Preventive action is
built-in when a management system is risk-based.
Advance Excel (2-Day) “Save Time
Risk-based thinking is something we all do automatically in
everyday life.
& Improve Productivity”
Date: 5th – 6th December 2019

Webinar on ‘How Block chain Venue: ICCW Building, New Delhi

technology can impact Industry 4.0’ To give a deep understanding of the advanced Excel formulas
and functions that transform Excel from a basic spreadsheet
Date: 27th December 2019 program into a dynamic and powerful analytics tool.
NBQP, in association with MixORG, hosted a Webinar on ‘How
While most Excel courses focus on simply what each formula
Block chain technology can impact Industry 4.0.’ Block chain is
does, this program dealt with hands-on, contextual examples
the biggest buzzword after Industry 4.0. It’s a technology that
designed to showcase why these formulas were awesome
consists of three core building blocks:
and how they could be applied. This program not only trained
• A ledger that can’t be changed participants to regurgitate functions and formula syntax but
also THINK like Excel.
• A consensus algorithm – or a way for groups to agree
• The means for performing transactions on that ledger –
how to make changes to that ledger
Webinar on ‘Industry 4.0 - SMART
The Webinar focussed on how businesses can benefit from the Manufacturing with IoT’
convergence of Industry 4.0 and Block Chain.
Date: 24th December 2019

NBQP, in association with MixORG, hosted a Webinar on

Webinar on ‘Industry 4.0 in ‘Industry 4.0- SMART Manufacturing with IoT.’ Digitalization
Manufacturing: The German is advancing at a rapid pace, and innovative pioneers are
successfully defining and implementing digital agendas.
Perspective’ Industry 4.0 and IoT, defined as intelligent, interconnected
equipment and products autonomously communicating and
Date: 28th November 2019 optimizing along the entire value chain, are key elements
of this digital revolution. The Webinar focussed on smart
NBQP, in association with MixORG, hosted a Webinar on
manufacturing, components of IoT and use cases in the real
www.qcin.org

‘Industry 4.0 in Manufacturing: The German Perspective.’

world.
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TRAININGS
GLIMPSES OF
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QUALITY INDIA

81
@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia
 Members Write

Hand
Hygiene:
Key to a Dr. Prajakta Lele
M.B.B.S., MBA

Healthy
Healthcare administration &
accreditation consultant

Nation
The 21st century is full of
advancements in every field right
from agriculture, automobile,
electronics, education to
healthcare. Artificial Intelligence,
robotics, automation, and
digitalization are booming in the
field of healthcare and changing
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the dimensions of diagnosis &

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 Why hand hygiene is a
quality improvement
tool?
Worldwide, 30, 000 women and 4,00,000 babies die every
year from infections such as puerperal sepsis, often caused
by lack of water, sanitation and poor hand-washing
practices.1

It is estimated that washing hands with soap and water

could reduce diarrheal disease-associated deaths by up to
50%.2 Up to 80% of communicable diseases are transferred
by touch. Proper hand washing can reduce diarrhea rates
by 40% and respiratory infections by close to 20%. Failing
to wash hands correctly contributes to nearly 50% of all
food borne illness outbreaks. There is fecal matter on 10%
of credit cards, 14% of banknotes and 16% of cell phones.

All these changes are welcome for business to be

in the market and, of course, to grow better
from all sides. But while taking charge of
theses advanced technological tools,
one must not go away from the basic
simple tactics which are our ancestral
miraculous gifts like, ‘hand washing.’ Here we will
focus only on quality improvement in the medical
October - December 2019

world by following a simple method of hand

washing. Whether medical professionals, hospital
staff, nurses alone need to follow this practice and
can bring a significant change in a nation’s health?
The answer is NO. Every individual in the society
needs to practice hand hygiene. Impact of this
simple habit would be a great contributing factor for
a healthy nation.
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Approximately, 39% of people don’t wash air-borne diseases can be transmitted • Before and after touching
their hands after sneezing, coughing or but many of skin infections can also be surrounding area of patient
after blowing their nose.3 transmitted from one person to another.
The epidemiology triad consists of vector,
Let us widen our horizon and take For general public:
host and agent and as all three cause
example of a vendor selling vegetables disease to manifest, anyone under control • Before and after having food
at the corner of a lane, people buy may control the manifestation or can
vegetables from him and exchange the • After using toilets
even lead to elimination of the disease.
currencies/coins This give and take • After touching shoes
is not limited only to vegetables and I would like to quote here my experience
• Before entering kitchen
currencies but thousands of microbes are of hand hygiene workshops conducted
transferred while this transaction is being by us at various hospitals for doctors • Before cooking
done. These tiny members of ecosystem and staff & at schools for teachers and • Before serving food
called bacteria, viruses, parasites or fungi students. We could come across few
• After dusting and cleaning home
are very adaptive and opportunistic common lacunae at both the places
in nature and hence, these don’t miss that people are not aware about the • Washing hands and legs before
a single chance to enter into human hand wash technique, how diseases are entering home
body and feed on them. Such entry of transmitted from one person to another, • After touching currency
these microbes is mediated by vehicles what impact it has on doctor’s and his
• After greeting people (shaking hands
like mobiles, newspapers, currencies, family’s health, how the vicious cycle of
is one of the major acts involved in
stationary, clothes, utensils, automobiles, disease transmission, cross infections
disease transmission)
spectacles, ear-phones and what not, the and increase resistant microbes start?
list is long. Every single object we touch, These are few important questions and
exchanges the microbes and chances of all are to be addressed very seriously What is the impact of hand
getting infected increases after every act. so as to check the spread of disease, hygiene in healthcare quality
improve patient’s health status and form improvement?
One simple habit of hand washing can a healthy society. It is necessary to run a
easily help us unloading the major load nationwide campaign for achieving the • It reduces the disease transmission-
of microbes which definitely reduces aim of a healthy society and a healthy reduction in diarrheal disease by
chances of infection and spread of nation. 50%, 16% reduction in respiratory
infections to a greater extent. Now, diseases
consider the scenario at a hospital,
where nurses give medication, injections • Reduces hospital stay by 56-60%
to every patient. Doctors take round Following are the • Increases rate of recovery
twice a day for every patient, hospital
check points where • Reduces rate of complication
staff changes the bedsheets, give bed
pan, change the urine bag etc. While we need to wash our • Increases hospital efficiency, efficacy
and profitability
performing the above activities does hands in a systematic
every staff, every doctor, every care-
taker, take care of their hand hygiene? manner: Health Industry is not only about the
It’s obvious to simply overrule this simple funds coming to industry or the output
practice in day-to-day routine. This For hospital staff: given by the industry but it is also
ignorance can not only affect the patient’s about how much information does it
• Before and after touching the patient disseminates and how it contributes to
graph but can also be proved dangerous
to the life of staff, doctors and nurses and • Before doing any intervention make society hygienic and ‘less-prone’
www.qcin.org

their families. Not only water-borne and to disease. A healthy society is the
• After body fluid exposure
foundation of a healthy nation.

1
https://www.who.int/news-room/feature-stories/detail/forgetting-to-wash-your-hands-can-cost-lives last accessed on 18th December 2019.
2
https://www.cdc.gov/healthywater/hygiene/index.html last accessed on 15th December 2019.
3
https://allportablesinks.com/blogs/news/17-handwashing-facts-and-statistics last accessed on 10th December 2019
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 Members Write

Hospital
Planning &
Commissioning Indradip Das
BSc, PGDMLE, PGCQMAC,
MHA, MBE

Background
Hospitals are known
as the most complex
organization not only for the
complexity in daily operations
but the facility mix which itself
demands the maximum possible
attention at each stage right from
conceptualization. Understanding the
integration of all departmental activities,
simultaneous smooth and right functioning by
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 risk management during and after
the construction etc. The building
positioning, landscaping, façade
designing also have an environmental
aspect to keep in mind. Usage of
maximum natural lights, corridors with
lesser turns, elevators/ staircase at right
position, access control facilities, air
changes/ pressures/ filtrations in OT and
critical care areas are some indicators
of a good design. The commissioning
process further requires manpower and
equipment estimation, defined hiring
process with pre-decision evaluation,
licensing, identifying and implementing

Understanding Design & defined operational policies (preferably in

line of NABH / JCI) etc.

Viability Construction
Ensuring correct work in place demands A space programming followed by
Commissioning
planning for the same much before the Architectural brief, layout and site plan
facility starts its operation. It actually with landscaping is primarily done Commissioning process is very complex
begins from the feasibility analysis. A to start the designing work. Working and involves the following multiple
detailed study includes location analysis, drawings are made by different engineers parallel activities to carry out with
understanding the socio economic status for electrical, civil / structural, MEP accuracy & timeliness. A commissioning
of the area, the disease profile, health & HVAC services. Finally, all designs calendar is a useful tool to keep the
indicator status, paying capacity & habit, are amalgamated into one and we timeliness in track. The same should have
local competition / trend and a site get master drawing for construction. all parallel activities and completion time
analysis (soil analysis, bore water level, Interiors are preferably done for medical mentioned.
area altitude & land height, earthquake and nonmedical areas with a different
• Licensing
zone etc.) and the finances. A good approach.
planning team not only takes care of • Equipment and furniture planning
technical aspect of feasibility but the In best case scenario the team is to and procurement
economic viability becomes priority so as be monitored by a hospital planning
• Manpower planning and recruitment
to take care of the stakeholders’ interest expert with sound knowledge of clinical
requirement and hospital operations. • Tariff and salary structure
and importantly for debt syndication and
to have an idea on proposed ROI, break The team must ensure zero rework / • SOP formulation
even etc. After leaving no stone unturned reconstruction and building meet the
• MIS development
we reach to the enviable facility mix with requirements and standards of regulating
October - December 2019

(NBC, Clinical Establishment Act etc) and • Brochure designing, launching

the needed volume. The quality of the
accreditation organizations (JCI, NABH website and pre-inauguration
feasibility analysis should be done by an
etc.). marketing
unbiased outside agency preferably a
hospital management consultancy that • Soft run
An accurate design and layout include
will not have any pre conceived opinion • Project launch
design for safety, security, facility
about the project. Depending upon
design principles, easy functional flow,
the techno economic feasibility report
infection control guidelines, surge and
(often known as DPR) banks provide debt
emergency preparedness for effective
mostly in the range 30% - 60% of the
emergency management, pro-active
project cost.
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Members Write

Use of
Intelligent
Agents Dr.D.Jeya Mala
Director of MCA,
Mr .A.Pradeep Reynold
Environmental Engineer,

in Energy
Fatima College, Heubert Enviro Care Solu-
Madurai, Tamil Nadu tions Pvt.Ltd., Tamil Nadu

Aware Green
Computing of
IT industries for
Environmental
Sustainability
The importance of environmental impact
assessment and protecting the environment from
industrial setups has gained attention during the
www.qcin.org

recent past as it affects the human life

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This is not only applicable to when cloud-based virtualization is applications over the cloud to be
manufacturing industries but also used. Similarly, for large and mid-size accessed by the devices through an
IT industries. Due to the dedicated businesses this emission has been easy handling of network policies with
infrastructure resources such as servers, reduced from 30 to 90%. respect to the independent management
client machines and other needed principles of subscribers.
hardware in software development According to a Leading Analyst Gartner,
environment is one of the highest within the time of next 5 years, almost all In the proposed framework, these
contributors of environmental pollution. the software development organizations responsibilities are distributed among
will move to cloud computing- the intelligent agents which perform
This has made the IT industries think based solutions for one or the other the selection of a cloud resource and
about a paradigm shift from traditional development activities. allocation and execution of computing
resources setup to a green computing activities over the cloud. During their
environment to reduce the carbon In this article, we provide a novel solution decision-making process, the agents
emission in the environment. This of using cloud-based solutions, the can be provided with preferences which
leads them in moving towards “Green users who may be the general users / are nothing but the soft constraints that
Computing” or “Green IT” development. organizations / enterprises can access the are preferred for a particular solution.
This new buzzword leads to think about various resources from the application These preferences help in improving the
reducing energy consumption and their domain or computing environments or performance of an agent.
green house gas emissions. Besides physical resources through cloud.
saving energy and aiming for efficiency, Hence, runtime determination of
Due to the cloud-based environment selection of the cloud and providing
green computing is a complex trade-off
with efficient algorithms/hardware and the right outcome within less amount
between efficiently using any required
resource energy management systems, of processing time is possible with this
resources and keeping the environmental
the amount of energy consumption will kind of architecture. This further reduces
impact lower.
be reduced and which, in turn, reduces the resources wastage to reduce power
As per the report by Accenture, the carbon footprint in the environment. consumption and thus leads to green IT.
performing business applications on the
The general objectives of cloud This article provides an eye opener for
cloud will reduce the carbon footprint of
computing are to provide simple the researchers and IT industries that are
an organization. This report also states
Application Program Interface (API) to working to reduce the Carbon Emission in
that, carbon emission is dramatically
access the services from the cloud on the environment in an intelligent way.
reduced up to 90% in small businesses
need basis, to deploy the commercial

USER
October - December 2019

INTERNET/ CLOUD

Efficiency of Algorithms/ Hardware Reduction in Energy Consumption

Application Computing Physical
Domain Environments Resources Resource Energy Management Carbon Emission

Fig: The proposed Energy Aware green computing Framework

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 Qualit y India
Members Write

Challenges in
Management
System T. Venkataraman
Director, Quality Growth

Consultancy
Services Pvt. Ltd.

Introduction
With the publication of ISO
9000 series of standards, the
1990s saw a trend for quality
certification and there was a
sudden need among the industries
to demonstrate that they are producing
quality products. This boosted the
Certification business but the knowledge of
how to implement the standards in the industry
was limited. Management System Consultants use
their know-how to support clients in any sector to deal
with important issues, achieving organisational growth,
www.qcin.org

improving quality and productivity. The Management

System Consultancy industry makes a substantial
contribution to the world economy.
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• Follow up 2. Making the industries aware and

Need for • Approve asking them not to request for
• Motivate Consultancy and Certification from
Consultants • Educate and train the same firm
3. Bringing out a regulation to have
There was a need for consultancy The Top Management in turn look upon
control on the certification business
services, for expert advice on efficient the consultants to help them in their
planning, implementation and responsibilities. Therefore, the consultant
monitoring of various development
programmes. The emerging of
needs good knowledge about standards
and requirements, good communication
Challenges Faced
consultants and consultancy firms
resulted in the increased awareness in
and interpersonal skills.
in Consulting
the industry. The main challenge was in
the right interpretation of the standard Changing The consultant is faced with satisfying
many different expectations for
and getting the company certified. With
the existence of only a few certification
Scenario performance and delivery during the
course of consultancy. What is often
bodies, the consultants had to make not well understood or clarified is that
the companies prepare for certification The scenario changed after Quality
accompanying the overall goals and
as per the needs of the certification Council of India (QCI) was formed and
objectives is a set of “expectations”—
body. Relying of Industries on foreign the National Accreditation Board for
often undocumented—regarding what
Consultants and Consultancy firms Certification Bodies (NABCB) started the
the customer actually looks forward
caused threat to Indian Consultants. accreditation of certification bodies. By
to receiving from the consultant as the
now the industry has also become more
day-to-day work is carried out. These
aware about ISO and other Management
Typical Consulting System Standards. Tenders and Request
for Quotations (RFQ) started specifying
expectations are influenced by the scope,
nature, and complexity of the services,

Process the Conformity or Certification to

by the amount of fees paid and value
received, and by the mix of consultant
Management System Standards as
resources. The Top Management expects
Starting from Quality Management an eligibility criterion. The trend of
Value addition from the consultants but
System (QMS), other management industry started changing from Quality
are hesitant to invest in any additional
system standards on Environment, Food Improvement to just getting Certification.
resources or sometimes even the basic
Safety, Information Security, Energy The challenge to the Consultant was in
training to be provided to the employees.
Management etc. were published by helping the company to make a system
Their Commitment to Quality slowly
ISO, thereby expanding the scope for as well as helping to get certification. The
moves to getting certificate only.
consultancy services. The periodic companies started looking out for cheap
Therefore, the biggest challenge for a
revision of these standards also consultants who will get them certificate.
consultant is to have periodic dialogue
brought in a lot of opportunities for the Non accredited certification bodies and
with the Top Management and helping
Consultants. All management system those accredited by foreign accreditation
them to stay committed.
standards require the Leadership and bodies started making the certificates
thereby involvement of Top Management. easily available at a cheap price. This To sum up, the challenges facing the
October - December 2019

For the development of a management is one of the biggest challenges in the management system consulting fall
system, the Management Responsibilities Management System Consultancy today. into the following broad categories.
include: The following actions may be 1. Competition and differentiation:
• Decide strategy necessary: As competition intensifies with the
• Set goals entry of heterogeneous consultants
1. To stop the certification bodies
• Establish policy in the market, there is a significant
giving consultancy and not to be
• Organise the project need for consulting firms to
associated with any consultancy firm
• Allocate resources define their unique identities and
for the purpose of certification
• Set standards differentiate themselves from the
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rest, in an increasingly fragmented industry, appropriate application

consultancy field. of the standard is not evident for
following it.
2. Organizational design of the
management consulting firm: The 5. In QCI, the accreditation of
traditional professional partnership Consultancy Organisations is done
organizational form is under threat by National Accreditation Board for
with increasing globalization of Education and Training (NABET)
consulting firms as well as their and registration (not accreditation)
customers. This necessitates that of Consultants is done by National
consulting firms consciously adopt Board of Quality Promotion (NBQP).
new organizational forms that best But the accreditation/registration
suit their contexts and identities. is for each individual Management
Systems. Therefore, a consultancy
3. Internal organization of knowledge
organisation or consultant who
flows to serve customer needs: High
gives consultancy on various
knowledge intensity of management
management systems will have to
consulting firms ensures that firms
seek accreditation/registration for
proactively manage their knowledge
each management system and pay
flows within the firm, especially
fees separately. This discourages
the organizational knowledge.
the consultant/organisation to gain
Efficient leverage of organizational
recognition in the industry.
knowledge is essential for
creating and maintaining the 6. Association of Management System
balance between exploitation of Consultants: In order to get the
existing knowledge and creating voice of the consultants heard
new knowledge. At present the and for participation in various
consultants are left to upgrade government schemes and initiatives,
their knowledge and competence an association of the management
by self-learning and no guidance system consultants has become
is available, like in ISO 19011 for essential. Formation of such
auditors. Often the knowledge of association is already on the anvil.
the consultant is challenged by the
certification body auditor and the
client, for fear of certification, agrees
with them.
4. Uniformity in Consultancy services:
At present, each consultant
has separate ways of providing Conclusion
consultancy services and ultimately
everyone seeks to get certification Innovation, differentiation and ethical
for the company. With the result, behaviour are important parts of any Management
System Consultant’s value proposition. In spite
there is huge variation in the cost of
of the challenges, the consultants need to focus on
consultancy services, with which the deliverables and outcomes of management systems
customers always go for the one with consulting. Consultancy services, being a noble
www.qcin.org

least cost. Though ISO has published profession, it is important to maintain integrity and
ISO 20700:2017 as a guide for professionalism at all times with due respect for
Management Consultancy services, the profession.
based on the good practices, from
the management consultancy
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 Advertisement/
Advertorial QUALITY
Tariffs A QCI PUBLICATION
October-December 2019 INDIA
Half Page Full Page Inside Cover Back Inside Back Cover
CASUAL (PRE-INSERTION COST)

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Mechnical Data Other Informations

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For futher details, please contact: Ms. Anam Qureshi - anam.qureshi@qcin.org | +91 9899514911
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Institution of Engineers Building, II Floor, 2 - Bahadur Shah Zafar Marg, New Delhi - 110002, India.
nd

Tel: +91-11- 2337 9321 | Fax: 91-11-2337 8678 | Email: info@qcin.org

Professional Membership Scheme

Dear Quality Aspirants / Professionals,
Warm greetings !

NBQP is one of the five constituent Boards of QCI. The “Professional Membership Scheme” is one of the
initiatives which is being operated by the NBQP in order to make “Nationwide Quality Movement” a reality, as
well as integrate the organizations, institutions and individuals working in the field of quality.

This “scheme” is open for all as per their eligibility and it would give you an edge over the other Professionals/
Corporates as QCI has earned the reputation of being a very credible, successful and highly sought after accreditation/
registration institution. Besides getting the membership certificate, a copy of quarterly “Quality India” magazine and
an opportunity for placing articles/ads in it, discounted registration for the Awareness/Training programs & events such as
Conclaves, Seminars/Workshops, access to the upcoming Knowledge Repository etc. will be provided.

If you have the passion to become a part of this movement for quality promotion, stay abreast with the latest on the quality front,
connect with other professionals, advance your knowledge and career, or grow your reputation as a thought leader, this membership
would put you on the right track.

Best Regards,
CEO-NBQP(QCI)

For any membership related queries, you may connect: Work: +91-11-23321274 / 23323415 | Ext: 307 / 302
Mr. Kushal Kanwar Mob.: 09654170686 / 09717062729
 Qualit y India

ACCREDITATION
STANDARD FOR
QUALITY SCHOOL
GOVERNANCE
National Accreditation Board for Education & Training (NABET) is one of the statutory board of Quality Council of India
mandated for accreditation in the eld of Education, Training & Services. Four distinct verticals have been formulated to
provide focussed strategic direction to the activities of the Board. One of the verticals of NABET, Formal Education
Excellence Division (FEED), fosters quality in school education through spreading awareness, conducting assessments and
accreditation. FEED - NABET accredits schools on Accreditation Standard for Quality School Governance (ASQG) in the
country with a view to provide framework for the effective management & delivery of holistic education program aimed at
overall development of school. The standard has three interwoven domains.

School Education & Performance Measurement

Governance Support Processes & Improvement

BENEFITS OF ACCREDITATION
OVERALL STUDENTS & PARENTS
Standardisation of schools practices in alignment with Improved quality of education
National & International Benchmarks Holistic education helping students for personality
Better collaboration between stakeholders leading to development
improved effectiveness Organized and transparent school system for better
A sound basis for school improvement, strategic day to day experience for students and parents
planning, restructuring, and staff development. Feedback system to get student and parent's issues
A way to manage change through regular assessment, addressed
planning, implementation, and reassessment

SCHOOLS MANAGEMENT
Capability development for delivering quality Benchmarking school against best in education eld
education Establishing centre of excellence and continuous
Quality improvement in existing school system/ process improvement
System/ process driven activities Regular feedback on performance through internal
www.qcin.org

International standards applied for local and national and external assessments
school needs

FEED-NABET has accredited and assessed 5,500+ schools till now in India and abroad.

6th Floor, ITPI Building

|

www.nabet.qci.org.in/ geetika.nabet@qcin.org +91 98103 06844 4 - A, Ring Road, I P Estate,

95

New Delhi - 110002

 Qualit y India

QCI
Professional
Membership
Scheme

APPLY
NOW!
October - December 2019

Any Accreditation with QCI (NABL,

NABH, NABET, NABCB and ZED rated MSME)
can avail 10% discount on membership fee

w w w.n b q p.q c i.o rg.in

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@QualityCouncilofIndia @QualityCouncil qualitycouncilofindia