Cisco Catalyst 9800 Wireless Controller

Smart Licensing and Specific License Reservation

Guide

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QUICK START DIAGRAM 5

COMPONENTS USED 7

SMART ACCOUNT CREATION 8

CISCO SMART SOFTWARE MANAGER 9

FEATURE CONFIGURATION STEP-BY-STEP 14

SMART A CCOUNT CREATION 14

PROCEDURE 14

REGISTRATION AND ACTIVATION 14

TOKEN CREATION 14
PROCEDURE 14
16
ENABLE SMART LICENSING AND REGISTER DEVICE 16
PROCEDURE 16
MEDIATED ACCESS THROUGH ON-PREMISE SMART SOFTWARE SATELLITE(CONNECTED OR DIS-CONNECTED MODE) 17

SMART LICENSE RESERVATION 18

DELETING SLR LICENSES 23

SMART LICENSING HA SUPPORT 24

INSTALLING SMART LICENSING RESERVATION (SLR) ON A C9800 SSO HA PAIR 24

BEFORE YOU START 24

INSTALL SLR ON A C9800 SSO HA PAIR 27
CHANGE A SLR ON A C9800 SSO HA PAIR 37
REMOVING SLR FROM A C9800 SSO HA PAIR 39
N+1 HA WITH SL AND SLR 40

LICENSE TERM EXPIRY FAQ 42

CLI REFERENCE 42

C ISCO S MART LICENSING 52

CISCO SMART SOFTWARE MANAGER SATELLITE 52
CISCO SMART SOFTWARE MANAGER 52
CISCO SMART ACCOUNTS 53
CISCO PRIVACY AND SECURITY COMPLIANCE 53
CISCO TRANSPORT GATEWAY 53
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4
Introduction to Smart Licensing
Cisco Smart Licensing is a flexible licensing model that provides you with an easier, faster, and
more consistent way to purchase and manage software across the Cisco portfolio and across
your organization. And it’s secure – you control what users can access. With Smart Licensing you
get:
• Easy Activation: Smart Licensing establishes a pool of software licenses that can be used across the
entire organization—no more PAKs (Product Activation Keys).
• Unified Management: My Cisco Entitlements (MCE) provides a complete view into all of your Cisco
products and services in an easy-to-use portal, so you always know what you have and what you are
using.
• License Flexibility: Your software is not node-locked to your hardware, so you can easily use and
transfer licenses as needed.

To use Smart Licensing, you must first set up a Smart Account on Cisco Software Central
(software.cisco.com).

For a more detailed overview on Cisco Licensing, go to cisco.com/go/licensingguide.

Quick Start Diagram

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 Smart Licensing Deployment Modes
Security is a concern for many customers. The options below are listed in an order from easiest to use to
most secure.
• The first option is to transfer usage over the Internet to the Cloud server directly from the devices to the
cloud via HTTPs.
• The second option is to transfer files directly over the Internet to the Cloud server through an
HTTPs proxy, either Smart Call Home Transport Gateway or off the shelf HTTPs proxy such as
Apache.
• The third option uses a customer internal collection device called the “Cisco Smart Software
Satellite.” The Satellite periodically transmits the information into the cloud using periodic
network synchronization. In this instance the only customer system or database transferring
information to the cloud is the Satellite. The customer can control what is included in the collector
database, which lends itself to higher security.
• The fourth option is to use the Satellite, but to transfer the collected files using manual
synchronization at least once a month. In this model the system is not directly connected to the
Cloud and an air gap exists between the customers network and the Cisco Cloud.

Note:
Due to the change in the format of the messages when using ERM, we are unable to get a count of the Licenses
for APs on SSM. With the quick workaround going into SSM OnPrem 8-202004, it will not show any counting of
the APs. The workaround only provides customers with an In-Compliance response from SSM OnPrem.

• The actual AP count will NOT be shown in CSSM

• The actual AP count will NOT be shown in SSM OnPrem
• Both CSSM and OnPrem will show the AP count as 0

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 • The WLC will show IN compliance
• If and AP moves from WLC1 to WLC2, both will show as In Compliance with a count of 0 APs

Customers would have to upgrade to the latest release 8-202004 of the satellite software which will be
available Mid-May.

Once the fix available on August 2020, customers only need to upgrade the SSM on-prem and don’t need to
upgrade controllers IOS XE release versions. The plan is that OnPrem 8-202007 will have the full ERM
functionality that will include having the proper license counts displayed in OnPrem and CSSM.

Components Used
• Cisco Catalyst 9800 Wireless Controller
• 802.11ac and 11ax Access Points
• Cisco Catalyst Switch
• Client computer (example. laptop) that is Windows or Mac, with an available wired Ethernet port
• Wireless clients (tablets, smartphones, and so on.)

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Smart Account Creation
A Customer Smart Account provides the repository for Smart enabled products and enables Users to
manage Cisco Licenses. Once they are deposited, Users can activate licenses, monitor license usage
and track Cisco purchases. Your Smart Account can be managed by the Customer directly or a Channel
Partner or authorized party. All Customers will need to create a Customer Smart Account to fully
utilize the license management features of their smart enabled products. The creation of your
Customer Smart Account is a one-time setup activity using the link Training Resources for Customers,
Partners, Distributors, B2B
After the Customer Smart Account Request has been submitted and the Account Domain Identifier
has been approved (if edited), the Creator will receive an email notification informing them that they
will need to complete the Customer Smart Account setup in Cisco Software Central (CSC).

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Cisco Smart Software Manager
Cisco Smart Software Manager enables you to manage all of your Cisco Smart software licenses from
one centralized website. With Cisco Smart Software Manager, you organize and view your licenses in
groups called virtual accounts. You use Cisco Smart Software Manager to transfer the licenses between
virtual accounts as needed.
CSSM can be accessed from the Cisco Software Central homepage at software.cisco.com under
the Smart Licensing section. Cisco Smart Software Manager is divided into two main sections: a
Navigation pane on the top and the main Work pane.

You can use the Navigation pane to do the following tasks:

• Choose virtual accounts from the list of all virtual accounts that are accessible by the user.

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• Run reports against your virtual accounts.

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• Modify your email notification settings.

• Manage Major and Minor Alerts.

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12
 • View overall account activity, license transactions and event log.

The following web browsers are supported for Cisco Smart Software Manager:
• Chrome 36.0 and later versions
• Firefox 30.0 and later versions
• Safari 5.1.7
• Internet Explorer 10.0 and later versions

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 Note Javascript 1.5 or a later version must be enabled in your browser.

Feature Configuration Step-by-Step

Smart Account Creation

Procedure

Step 1 Create your Smart Account and virtual accounts as needed at Cisco Software Central (CSC)
https://software.cisco.com/ software/company/smartaccounts/home#accountcreation-
account using the reference link http://www.cisco.com/c/en/us/ buy/smart-accounts.html
Step 2 On this page select End Customer and refer to the Quick Reference Guide

Registration and Activation

Token Creation
Token is required to register the product. Registration tokens are stored in the Product Instance
Registration Token Table that is associated with your smart account. Once the product is registered, the
registration token is no longer necessary and can be revoked and removed from the table. Registration
tokens can be valid from 1 to 365 days.

Procedure

Step 1 In the General tab of the virtual account, click New Token.

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Step 2 In the Create Registration Token dialog box, enter a description and the number of days that
you want the token to be valid for. Select the checkbox for export-controlled functionality
and accept the terms and responsibilities.
Step 3 Click Create Token to create token.
Step 4 Once the token is created click Copy to copy the newly created token.

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Enable Smart Licensing and Register Device

Procedure

Before configuring Smart Licensing Verify that DNS IP has been set to resolve the hostname for CSSM

Step 1 To activate Smart Licensing on the C9800 go to Administration > Licensing.

Step 2 Set the Wireless License Level for AIR Network License and AIR DNA License as per the licenses
available in the Smart Account. The default is air-network-advantage and air-dna-advantage. When the
license term expires the license level should be set to air-network-essentials by selecting the same from the
drop down.

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 The following steps are for the Direct Cloud Access deployment mode. For other
deployment modes please refer to the section Smart Software Satellite and Transport
Note
Gateway Mode and then return to step 3 below to complete registration.

Step 3 Select Direct or HTTP/HTTPS Proxy. Click Next

Step 4 Enter the token from CSSM as shown below and Click Finish

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12
In the CSSM portal the device will show up under the Product Instances tab on the corresponding virtual
account that the device was registered with.

The licenses available in the account and the licenses in-use can be seen under the Licenses tab. In this
example, the Cisco 9800 controller has two APs connected to it

The Event Log tab will point to the events generated for this registration from Cisco 9800 controller with
hostname “WLC”

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Step 5 License Status can be viewed on the controller on the Administration > Licensing page

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 In case sufficient licenses are not available on the smart account, the Authorization status will show Out of
Compliance

CSSM will also show a warning indicating alerts on Insufficient Licenses on the Licenses tab under the virtual
account

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 Smart Software Satellite and Transport Gateway Mode (Optional)

Direct Cloud Access through HTTPs proxy or Transport Gateway

In this deployment mode Cisco Products send usage information over the Internet via a Proxy Server
- Smart Call Home Transport Gateway (Free VM Download) or off-the-shelf Proxy (such as Apache). To
download, install and setup the Transport Gateway, please refer to
http://www.cisco.com/c/dam/en/us/td/docs/switches/lan/smart_call_home/user_guides/SCH_Ch4.p
df
On the C9800 setup the proxy as follows :

WLC(config)#call-home reporting anonymous http-proxy

WLC(config)#call-home reporting contact-email-addr apsood@cisco.com http-
proxy

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On the C9800 setup the Transport Gateway as follows :

WLC(config)#license smart url ?

WORD Set the Smart Transport URL.
default Use the default URL for Smart Transport.
utility Set the secondary URL for reporting Utility Licensing usage.

Mediated Access through on-premise Smart Software Satellite(connected or dis-connected

mode)
Cisco Smart Software Manager satellite is a component of Cisco Smart Licensing and works in conjunction
with Cisco Smart Software Manager (SSM) . It helps customers intelligently manage product licenses,
providing near real-time visibility and reporting of Cisco licenses they purchase and consume.
For security sensitive customers who do not want to manage their install base using a direct Internet
connection, the Smart Software Manager satellite is installed on the customer premises, and provides
a subset of Cisco SSM functionality. Once you download and deploy the satellite application, you can
perform the following functions locally and securely without sending data to Cisco SSM using the
Internet:
• Activate or register a license
• Get visibility to your company's licenses
• Transfer licenses between company entities

The free installation package is available in a number of formats:

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 • OVA, installable on ESXi 5.0+ server
• ISO bare metal
• Hyper-V for Microsoft Server 2012 virtualized host KVM for Ubuntu and CentOS

To download, install and setup the Smart Software Satellite, please refer to
http://www.cisco.com/c/en/us/buy/smart-accounts/ software-manager-satellite.html
On the C9800 setup the satellite as follows:

Smart License Reservation

License Reservation allows the customer to reserve licenses from their virtual account, tie them to a devices UDI
and use their device with these reserved licenses in a disconnected mode. It allows customers to maintain and
manage software entitlement, and use Smart License as a standalone feature. It is a secure method of handling
license subscription and benefits of DNA without communication with cisco

There are two methods the customer can use if their account is authorized to do so:

1. Specific license reservation (SLR) where the customer will reserve specific licenses and counts for a UDI from
their virtual account.
2. Permanent License Reservation (PLR) where the license will allow the customer to use any entitlement for
unlimited count on the device.

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Steps to enable this feature:

1. Enable SLR on device and generate a request code

2. Login to CSSM portal and enter the request code\
3. Reserve the quantity of License for the associated Controller and generate Authorization Code
4. Install the authorization code in the controller CLI

Step 1: Enable SLR mode on the Catalyst Controller

Enter SLR mode by using the appropriate command to enable Specific License Reservation.

Catalyst Controller > license smart reservation

cancel Cancel a Smart License reservation request before the

authorization code is installed
install Install a Smart License reservation authorization code
request Request a license reservation
return Return a Smart License reservation authorization code that was
installed

Step 2:

From the Administration > Licensing page generate a token

Using the CLI the same can be done as follows:

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Generate request code for the Catalyst controller. This command is to request a code to reserve licenses on
the controller
Catalyst Controller > license smart reservation request

all Reservation request for all the systems

local Reservation request for the active system
universal Request a universal license reservation (this option has
been deprecated and will be removed in the future)

Select the following command to request reservation for all the systems including HA, etc

Catalyst Controller > license smart reservation request all

Enter this request code in the Cisco Smart Software Manager portal:
CE-ZL-AIR-9500C-K9:9T7T9RJU81X-BjSeUVwmn-8A

Step 3:
1. Click on Product Instances – It should display the list of Products in the system
2. Click on License Reservation which shows purchased Licenses and what is in use

3. Enter the reservation request code that was previously generated through CLI command

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 4. License reservation opens up for the particular Product ID and serial number. License reservation is node
locked
Based on the license level purchased, Select the quantity of licenses to be reserved.

Based on the license level purchased, select the quantity of licenses to be reserved. Select DNA-A and Network
Advantage of the same quantity if DNA-A is purchased. Similarly select DNA-E and Network Essentials of the same
quantity of DNA –E is purchased

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Use this Auth Code generated on the Catalyst Controller to install the licenses.

The same can be done via CLI:

Copy the data generated from the portal and create a file Auth.txt on bootflash to install the licenses on the
Catalyst Controller

Catalyst Controller > license smart reservation install

WORD The authorization key from the CSSM

file Install a Smart License reservation authorization code from file

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Please input the following command to create a file on bootflash with the code generated in the portal.

Catalyst controller> license smart reservation install file

bootflash:Auth.txt

Following Output is obtained and confirmation code is displayed:

Reservation install file successful
Last Confirmation code UDI: PID:L-AIR-9500CK9,SN:9T7T9RJU81X 79971726

Deleting SLR Licenses

The license count is now node locked for the particular controller. If you need to modify the quantity of reserved
license. The license has to be deregistered and re-reserved.
Step 1: Return the existing license reservation for the Catalyst Controller. This command is

Catalyst Controller > license smart reservation

cancel Cancel a Smart License reservation request before the authorization

code is installed
install Install a Smart License reservation authorization code
request Request a license reservation
return Return a Smart License reservation authorization code that was
installed
Select the following command to return reservation
Catalyst Controller > license smart reservation return
Following Output is obtained and request code is generated:
all Reservation return for all the systems in stack
authorization Generate return code for authorization code that has not been
installed
local Reservation return for the active system
Select all so that all reservations are returned.
Catalyst Controller > license smart reservation return all

Once you type the command return all, the following message is displayed
This command will remove the license reservation authorization code and the device will transition back to the
unregistered state. Some features may not function properly.

Do you want to continue? [yes/no]: yes

Enter this return code in Cisco Smart Software Manager portal:
UDI: PID:L-AIR-9500C-K9,SN:9T7T9RJU81XCasBvE-sunVMq-YHDJvM-DJGPeC-Eszfya-mvDCPX-TW7h3N-GhVE4D-
bV2

Step 2: Click on Product instances to see the list of products.

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Step 3: Enter the return code in the text box to remove the product instance and remove the reservation of
license.

Smart Licensing HA Support

Smart Licensing is supported with the SSO as well as N+1 mode of High Availability.

Installing Smart Licensing Reservation (SLR) on a C9800 SSO HA pair

Before you start

1. Let’s first make sure that SSO HA is correctly working. You can use the following command to
check the status of SSO:

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c9800-sso#sh redundancy
Redundant System Information :
------------------------------
Available system uptime = 18 hours, 40 minutes
Switchovers system experienced = 0
Standby failures = 0
Last switchover reason = none

Hardware Mode = Duplex

Configured Redundancy Mode = sso
Operating Redundancy Mode = sso
Maintenance Mode = Disabled
Communications = Up

Current Processor Information :

-------------------------------
Active Location = slot 1
Current Software state = ACTIVE
Uptime in current state = 18 hours, 40 minutes
Image Version = Cisco IOS Software [Gibraltar], C9800-CL Software (C9800-CL-K9_IOSXE), Version
16.11.1c, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Tue 18-Jun-19 21:18 by mcpre
BOOT = bootflash:packages.conf,12;
Configuration register = 0x2102

Peer Processor Information :

----------------------------
Standby Location = slot 2
Current Software state = STANDBY HOT
Uptime in current state = 18 hours, 38 minutes
Image Version = Cisco IOS Software [Gibraltar], C9800-CL Software (C9800-CL-K9_IOSXE), Version
16.11.1c, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Tue 18-Jun-19 21:18 by mcpre
BOOT = bootflash:packages.conf,12;
CONFIG_FILE =
Configuration register = 0x2102

2. Make sure the communication between peers is ok, use the following command:

c9800-sso#show platform software stack-mgr chassis active R0 peer-timeout

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Peer Chassis Peer-timeout (ms) 50% Mark 75% Mark
--------------------------------------------------------------------------
2 300 2533 0

NOTE: It’s important that throughput this process there is no communication problems between Active
and Standby:

3. If not done already, enable SLR on the active:

c9800-sso(config)#license smart reservation

4. Let’s also make sure there is no any active reservation on the box, so we start from scratch. If
you have an active reservation, go to the “Remove SLR” section later in this document. A key
command to be used is “show license tech support”:

c9800-sso#sh lic tech support

Smart Licensing Tech Support info

Smart Licensing Status

======================

Smart Licensing is ENABLED

License Reservation is ENABLED

Registration:
Status: UNREGISTERED
Export-Controlled Functionality: NOT ALLOWED

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Install SLR on a C9800 SSO HA pair
All the commands mentioned in this procedure are always executed from the Active, there is no reason
to go to the standby console or to break the HA pair

1. Get the active and standby UDI so you know which serial number correspond to Active and
Standby. From the active exec prompt, issue the following command:

c9800-sso#sh license udi

UDI: PID:C9800-CL-K9,SN:9HP3YNWPC73

HA UDI List:
Active:PID:C9800-CL-K9,SN:9HP3YNWPC73
Standby:PID:C9800-CL-K9,SN:9SO0PESS0A5

2. Generate the Request code for both as follows. The request code is what you need to reserve the
license on the CSSM portal. Execute: “license smart reservation request all”

c9800-sso#license smart reservation request all

Enter this request code in the Cisco Smart Software Manager portal:
CC-ZC9800-CL-K9:9HP3YNWPC73-BjSeUVwmn-2D <<<< request code for Active
CC-ZC9800-CL-K9:9SO0PESS0A5-BjSeUVwmn-C4 <<<< request code for Standby

To know which code corresponds to which box, Active or Standby, you can look at the UDI list
above as the code includes the SN. You can also verify it by using “show inventory” on the active,
this will confirm the Active serial number (SN):

c9800-sso#sh inventory
NAME: "Chassis", DESCR: "Cisco C9800-CL Chassis"
PID: C9800-CL-K9 , VID: V00 , SN: 9HP3YNWPC73

3. Now login to Cisco Smart Software Manager (CSSM) to generate the license reservations.
Use two request codes as generated in step (2) above.
a. CC-ZC9800-CL-K9:9HP3YNWPC73-BjSeUVwmn-2D for active
b. CC-ZC9800-CL-K9:9SO0PESS0A5-BjSeUVwmn-C4 for standby

Select your Virtual account and click on License Reservation

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This brings a pop-up page (Please make sure pop-up is allowed to this portal) where you need to enter
the reservation request codes. Let’s first do the procedure for Active C9800:

Now copy the Request code of the ACTIVE and paste it in the [* Reservation Request Code:] text box
and click Next:

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The following screen appears. Verify the SN is correct and thick the “Reserve a specific license”, the
available license entitlement will appear:

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In this example, the intent is to add 10 APs to the HA pair, so the selection is 5 per C9800 box.
As C9800 uses DNA advantage licenses, we need to select two advantage license entitlements per box
with equal quantities of “AP Perpetual Networkstack Advantage” and “Aironet DNA Advantage
Term Licenses” as shown below. Click Next

Note: if you choose a different number of Network and Advantage licenses, once you install it and AP
joins the box will be out of compliance because each AP consumes one Network and one Advantage
license.

In the following screen click “Generate Authorization Code”

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The Authorization code will be displayed in the next page. Choose to download this file to your PC (you
can also copy the code and paste it to a file, but to avoid formatting mistakes, it’s recommended to
download the file directly)

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Save this file on your machine as “AuthorizationCode_Active.txt”:

4. Repeat the procedure described in step 3 using the other reservation code for the Standby box.
This will generate the Authorization code file for the Standby and save the file
“AuthorizationCode_Standby.txt”

5. Copy the two files to the bootflash for example using FTP:

c9800-sso#copy ftp: bootflash:

Address or name of remote host [10.58.2.82]?
Source filename [/siarena/Auth_HA_Standby_SIMONE.txt]? /siarena/AuthorizationCode_Active.txt
Destination filename [AuthorizationCode_Active.txt]?
Accessing ftp://10.58.2.82//siarena/AuthorizationCode_Active.txt...!
[OK - 1163/4096 bytes]

1163 bytes copied in 0.469 secs (2480 bytes/sec)

And the other file:

c9800-sso#copy ftp: bootflash:
Address or name of remote host [10.58.2.82]?
Source filename [/siarena/AuthorizationCode_Active.txt]? /siarena/AuthorizationCode_Standby.txt
Destination filename [AuthorizationCode_Standby.txt]?
Accessing ftp://10.58.2.82//siarena/AuthorizationCode_Standby.txt...!
[OK - 1163/4096 bytes]

Verify the files are in bootflash:

c9800-sso#dir | i AuthorizationCode

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 40 -rw- 1163 Aug 2 2019 10:32:32 +00:00 AuthorizationCode_Active.txt
41 -rw- 1163 Aug 2 2019 10:33:00 +00:00 AuthorizationCode_Standby.txt

6. Let’s now install the reserved licenses. Before let’s check the status using “show license tech
support”. The status is now “reservation in progress” because we have requested the reservation
codes but not yet installed the derived Authorization codes:

c9800-sso#sh lic tech support

Smart Licensing Tech Support info
Smart Licensing Status
======================
Smart Licensing is ENABLED
License Reservation is ENABLED
Registration:
Status: RESERVATION IN PROGRESS

[snip]
Reservation Info
================
License reservation: ENABLED

Overall status:
Active: PID:C9800-CL-K9,SN:9HP3YNWPC73
Reservation status: RESERVATION IN PROGRESS on Aug 02 09:50:29 2019 CET
Export-Controlled Functionality: NOT ALLOWED
Request code: CC-ZC9800-CL-K9:9HP3YNWPC73-BjSeUVwmn-2D
Last return code: Ca1b6t-fTNvxj-cXttmw-CHtXuK-cH5pw2-na8SYr-pUAJ6f-sUREWk-fkr
Last Confirmation code: <none>
Reservation authorization code: <none>
Standby: PID:C9800-CL-K9,SN:9SO0PESS0A5
Reservation status: RESERVATION IN PROGRESS on Aug 02 09:50:29 2019 CET
Export-Controlled Functionality: NOT ALLOWED
Request code: CC-ZC9800-CL-K9:9SO0PESS0A5-BjSeUVwmn-C4
Last return code: ChyLHf-VzyHAy-cH38ji-avPiCD-DZhUDH-5QfnkP-X9Jma4-1QeGdB-QsF
Last Confirmation code: <none>
Reservation authorization code: <none>

7. Let’s install the individual Authorization codes by execute the following command “license smart
reservation install file bootflash: <filename>”. Since we have to install it for both boxes, we need to
apply the command twice for the two files names.
As the commend is executed we should see the installation successful and a confirmation code.

c9800-sso#license smart reservation install file AuthorizationCode_Active.txt

Reservation install file successful
Last Confirmation code UDI: PID:C9800-CL-K9,SN:9HP3YNWPC73
363a952b

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 Repeat for the standby box:

c9800-sso#license smart reservation install file AuthorizationCode_Standby.txt

Reservation install file successful
Last Confirmation code UDI: PID:C9800-CL-K9,SN:9SO0PESS0A5
a7be5059

8. Now verify the status of the license reservation using the same command “show license tech
support”

c9800-sso#sh lic tech support

Smart Licensing Tech Support info

Smart Licensing Status

======================

Smart Licensing is ENABLED

License Reservation is ENABLED

Registration:
Status: REGISTERED - SPECIFIC LICENSE RESERVATION
Export-Controlled Functionality: ALLOWED
Initial Registration: SUCCEEDED on Aug 02 10:45:44 2019 CET

License Authorization:
Status: AUTHORIZED - RESERVED on Aug 02 10:45:44 2019 CET

[snip]

Reservation Info
================
License reservation: ENABLED

Overall status:
Active: PID:C9800-CL-K9,SN:9HP3YNWPC73
Reservation status: SPECIFIC INSTALLED on Aug 02 10:45:44 2019 CET
Export-Controlled Functionality: ALLOWED
Request code: <none>
Last return code: <none>
Last Confirmation code: 363a952b
Reservation authorization code:
<specificPLR><authorizationCode><flag>A</flag><version>C</version><piid>2c63fb67-1847-
4f3e-919c-
07abe91026bf</piid><timestamp>1564740209939</timestamp><entitlements><entitlement><tag>r
egid.2018-06.com.cisco.DNA_NWStack,1.0_e7244e71-3ad5-4608-8bf0-

34
d12f67c80896</tag><count>5</count><startDate>2019-May-02 UTC</startDate><endDate>2019-
Oct-29 UTC</endDate><licenseType>TERM</licenseType><displayName>AP Perpetual
Networkstack Advantage</displayName><tagDescription>AP Perpetual Network Stack entitled with
DNA-
A</tagDescription><subscriptionID></subscriptionID></entitlement><entitlement><tag>regid.201
7-08.com.cisco.AIR-DNA-A,1.0_b6308627-3ab0-4a11-a3d9-
586911a0d790</tag><count>5</count><startDate>2019-Jul-22 UTC</startDate><endDate>2020-
Jul-21 UTC</endDate><licenseType>TERM</licenseType><displayName>Aironet DNA Advantage
Term Licenses</displayName><tagDescription>DNA Advantage for
Wireless</tagDescription><subscriptionID></subscriptionID></entitlement></entitlements></autho
rizationCode><signature>MEYCIQDcPJqIxe+OFGWz1uc9UIfjb5sdw5RdX8hTTX0HfyKqRwIhAN12y
xPw2lyaeJ5PztgZza+sTNfbDPR1y54D5qGz09l+</signature><udi>P:C9800-CL-
K9,S:9HP3YNWPC73</udi></specificPLR>
Standby: PID:C9800-CL-K9,SN:9SO0PESS0A5
Reservation status: SPECIFIC INSTALLED on Aug 02 10:46:40 2019 CET
Export-Controlled Functionality: ALLOWED
Request code: <none>
Last return code: <none>
Last Confirmation code: a7be5059
Reservation authorization code:
<specificPLR><authorizationCode><flag>A</flag><version>C</version><piid>593b2e2e-bf7e-
4085-92bb-
2a5e7b7cc398</piid><timestamp>1564741457928</timestamp><entitlements><entitlement><tag>r
egid.2017-08.com.cisco.AIR-DNA-A,1.0_b6308627-3ab0-4a11-a3d9-
586911a0d790</tag><count>5</count><startDate>2019-Jul-22 UTC</startDate><endDate>2020-
Jul-21 UTC</endDate><licenseType>TERM</licenseType><displayName>Aironet DNA Advantage
Term Licenses</displayName><tagDescription>DNA Advantage for
Wireless</tagDescription><subscriptionID></subscriptionID></entitlement><entitlement><tag>reg
id.2018-06.com.cisco.DNA_NWStack,1.0_e7244e71-3ad5-4608-8bf0-
d12f67c80896</tag><count>5</count><startDate>2019-May-02 UTC</startDate><endDate>2019-
Oct-29 UTC</endDate><licenseType>TERM</licenseType><displayName>AP Perpetual
Networkstack Advantage</displayName><tagDescription>AP Perpetual Network Stack entitled with
DNA-
A</tagDescription><subscriptionID></subscriptionID></entitlement></entitlements></authorizatio
nCode><signature>MEUCIQDP6fqtrpPZUNwR1ic2kSZK4Ly2svWbyryemi3UMIqrsAIgHoA37+1g9g
WF27PIzFAPCjeT1NrBhrwTTWUVSrZw0nQ=</signature><udi>P:C9800-CL-
K9,S:9SO0PESS0A5</udi></specificPLR>

Specified license reservations:

AP Perpetual Networkstack Advantage (DNA_NWStack):
Description: AP Perpetual Network Stack entitled with DNA-A
Total reserved count: 10
Term information:
Active: PID:C9800-CL-K9,SN:9HP3YNWPC73
License type: TERM
Start Date: 2019-MAY-02 UTC

35
 End Date: 2019-OCT-29 UTC
Term Count: 5
Subscription ID: <none>
Standby: PID:C9800-CL-K9,SN:9SO0PESS0A5
License type: TERM
Start Date: 2019-MAY-02 UTC
End Date: 2019-OCT-29 UTC
Term Count: 5
Subscription ID: <none>
Aironet DNA Advantage Term Licenses (AIR-DNA-A):
Description: DNA Advantage for Wireless
Total reserved count: 10
Term information:
Active: PID:C9800-CL-K9,SN:9HP3YNWPC73
License type: TERM
Start Date: 2019-JUL-22 UTC
End Date: 2020-JUL-21 UTC
Term Count: 5
Subscription ID: <none>
Standby: PID:C9800-CL-K9,SN:9SO0PESS0A5
License type: TERM
Start Date: 2019-JUL-22 UTC
End Date: 2020-JUL-21 UTC
Term Count: 5
Subscription ID: <none>

36
Change a SLR on a C9800 SSO HA pair
In case you want to increase/reduce the number of licenses, you can do it in these quick easy steps:
1. Go to the CSSM portal and login into your account and go to the Product Instances tab:

2. Search for your Active and Standby instances by looking at the serial number. Identify the Active
and click on the Action > Update Reserved Licenses

3. In the screen that appears modify the number as needed. Please make sure you keep the number
of Network Advantage an DNA advantage licenses same

37
4. After that, click Next and do the same exact procedure explained in steps 3 in the “Install SLR on a
C9800 SSO HA pair” section, procedure to generate and download the Authorization
5. Repeat the same procedure for the Standby
6. Install the Authorization codes on the active box

38
Removing SLR from a C9800 SSO HA pair
If you want to remove the license reservation either because you don’t need them anymore or because
you have made a mistake and you want to start from scratch, you can follow these steps
1. Return (remove) the reserved licenses on the box. Use the command “license smart reservation
return” and chose the option “all” to do it for both Active and Standby.

Note: write down the return codes that are generated and the mapping to each serial number

c9800-sso#license smart reservation return all

This command will remove the license reservation authorization code and the device will
transition back to the unregistered state. Some features may not function properly.

Do you want to continue? [yes/no]: yes

Enter this return code in Cisco Smart Software Manager portal:
UDI: PID:C9800-CL-K9,SN:9HP3YNWPC73 << this is the Active
CHaoWX-vuqFJ2-aWkdxY-sXDHoA-dLuagi-9ic9tn-LyjA7L-nq1EcA-zo4
UDI: PID:C9800-CL-K9,SN:9SO0PESS0A5 << this is the Standby
CQ5o6k-DEiCHH-ahdj9U-yxNkWq-Ft8DgP-cyWMi1-7XTL1v-UKgAES-LGn

2. Go to the CSSM portal and login into your account and go to the Product Instances tab:

3. Search for your Active and Standby boxes by looking at the serial number. Identify the Active
box and click on the Actions > Remove

39
 4. In the page that pops up, copy and paste the return code for that serial number and click on
Remove Product instance:

5. Repeat the same procedure and enter the other return code for the Standby

N+1 HA with SL and SLR

There is no need to purchase additional licenses for N+1 HA with Smart Licensing. Prior to release 16.12, in
the case of box RMA or N+1 HA where the primary controller fails, the customer is required to manually
remove the faulty C9800 from the CSSM web page so that associated entitlements are released back to the
pool of licenses on the Customer Smart Account. If this is not done, the licenses will stay for 180 days and
there may be out of compliance messages if the AP count on the CSSM exceeds available licenses. However,

40
the APs continue to remain connected and no disruption occurs. With release 16.12 and higher this behavior
has been modified and entitlements are re-allocated to the secondary controller when APs failover and the
secondary controller requests entitlements.
N+1 HA with SLR needs additional licenses to be purchased since licenses are reserved on the controller .

41
 License Term Expiry FAQ

What happens after expiry of DNA license?

Network continues to run. Customers can set the license level of the controller in Network Essentials/Network
Advantage mode
DNA features along with TAC support, Software upgrades and updates will expire but AP connectivity to the controller
and Network Essentials/Network Advantage features will be available.

What do I do after term expiry?

Renew DNA License (3/5/7-year term) or purchase smartnet on APs and controllers for TAC support/ software
upgrades and updates

How do I continue receiving software upgrade beyond DNA term expiry?

To continue receiving software upgrade purchase smartnet on APs and controllers

Can I port APs from one controller to another after DNA term expiry?
Yes. For this you must have Smart accounts. Network stack licenses should be deposited into the smart account(this
will be done with purchase of AIR-DNA) and the controllers must be registered to the smart account

CLI Reference

license smart Register C9800 with Smart Licensing

register idtoken
<token-id>

license smart De-registers the device for smart license

deregister

42
config license custom_id Set a customer defined id
smart
privacy privacy related commands

reservation Enable or disable the license

reservation feature

transport Select the type of message transport

for Smart Agent

url Set the Smart Transport Primary and

the Utility URL

utility Enable or disable usage reporting on

the device

show license all Show license all information

eventlog Show license eventlog information
reservation Show license reservation information
status Show license status information
suites Show license suite information
summary Show license summary
tech show license tech support information
udi Show license udi information
usage Show license usage information

43
license air level air-network-advantage AIR Network advantage License
Level
air-network-essentials AIR Network essential License
Level

debug license agent License agent information

core License Core
errors License warnings and errors
events License Events
feature License feature
ipc License IPC communication

44
Show commands reference

WLC#show license all

Smart Licensing Status
======================

Smart Licensing is ENABLED

Registration:
Status: REGISTERED
Smart Account: PnP Test Account - KB
Virtual Account: wirelesspnp
Export-Controlled Functionality: ALLOWED
Initial Registration: SUCCEEDED on Mar 22 13:51:29 2019 UTC
Last Renewal Attempt: None
Next Renewal Attempt: Sep 18 13:51:29 2019 UTC
Registration Expires: Mar 21 13:46:28 2020 UTC

License Authorization:
Status: AUTHORIZED on Mar 22 13:51:33 2019 UTC
Last Communication Attempt: SUCCEEDED on Mar 22 13:51:33 2019 UTC
Next Communication Attempt: Apr 21 13:51:33 2019 UTC
Communication Deadline: Jun 20 13:45:32 2019 UTC

Export Authorization Key:

Features Authorized:
<none>

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Callhome

License Usage
==============

ASR_1000_AdvEnterprise (ASR_1000_AdvEnterprise):
Description: Cisco ASR 1000 Series Advanced Enterprise Services
Count: 1
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

AP Perpetual Networkstack Advantage (DNA_NWStack):

Description: AP Perpetual Network Stack entitled with DNA-A

45
 Count: 2
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

Aironet DNA Advantage Term Licenses (AIR-DNA-A):

Description: DNA Advantage for Wireless
Count: 2
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

Product Information
===================
UDI: PID:AIR-CT9540-K9,SN:TKM21130982

Agent Version
=============
Smart Agent for Licensing: 4.6.3_rel/58
Component Versions: SA:(1_3_dev)1.0.15, SI:(dev22)1.2.1, CH:(rel5)1.0.3,
PK:(dev18)1.0.3

Reservation Info
================
License reservation: DISABLED

WLC#show license reservation

License reservation: DISABLED

WLC#show license status

Smart Licensing is ENABLED

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Callhome

Registration:
Status: REGISTERED
Smart Account: PnP Test Account - KB
Virtual Account: wirelesspnp
Export-Controlled Functionality: ALLOWED
Initial Registration: SUCCEEDED on Mar 22 13:51:29 2019 UTC
Last Renewal Attempt: None
Next Renewal Attempt: Sep 18 13:51:29 2019 UTC

46
 Registration Expires: Mar 21 13:46:28 2020 UTC

License Authorization:
Status: AUTHORIZED on Mar 22 13:51:33 2019 UTC
Last Communication Attempt: SUCCEEDED on Mar 22 13:51:33 2019 UTC
Next Communication Attempt: Apr 21 13:51:33 2019 UTC
Communication Deadline: Jun 20 13:45:32 2019 UTC

Export Authorization Key:

Features Authorized:
<none>

WLC#show license summary

Smart Licensing is ENABLED

Registration:
Status: REGISTERED
Smart Account: PnP Test Account - KB
Virtual Account: wirelesspnp
Export-Controlled Functionality: ALLOWED
Last Renewal Attempt: None
Next Renewal Attempt: Sep 18 13:51:29 2019 UTC

License Authorization:
Status: AUTHORIZED
Last Communication Attempt: SUCCEEDED
Next Communication Attempt: Apr 21 13:51:33 2019 UTC

License Usage:
License Entitlement tag Count Status
-------------------------------------------------------------------------
----
ASR_1000_AdvEnterprise (ASR_1000_AdvEnterprise) 1 AUTHORIZED
AP Perpetual Network... (DNA_NWStack) 2 AUTHORIZED
Aironet DNA Advantag... (AIR-DNA-A) 2 AUTHORIZED

WLC#show license tech support

Smart Licensing Tech Support info

Smart Licensing Status

======================

Smart Licensing is ENABLED

Registration:
Status: REGISTERED
Smart Account: PnP Test Account - KB
Virtual Account: wirelesspnp
Export-Controlled Functionality: ALLOWED
Initial Registration: SUCCEEDED on Mar 22 13:51:29 2019 UTC
Last Renewal Attempt: None

47
 Next Renewal Attempt: Sep 18 13:51:28 2019 UTC
Registration Expires: Mar 21 13:46:27 2020 UTC

License Authorization:
Status: AUTHORIZED on Mar 22 13:51:33 2019 UTC
Last Communication Attempt: SUCCEEDED on Mar 22 13:51:33 2019 UTC
Next Communication Attempt: Apr 21 13:51:33 2019 UTC
Communication Deadline: Jun 20 13:45:32 2019 UTC

Export Authorization Key:

Features Authorized:
<none>

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Callhome

Evaluation Period:
Evaluation Mode: EXPIRED
Evaluation Period Remaining: Expired on Oct 19 14:44:28 2018 UTC

License Usage
=============
Handle: 1
License: ASR_1000_AdvEnterprise
Entitlement tag: regid.2015-
06.com.cisco.ASR_1000_AdvEnterprise,1.0_855386bf-6b9a-4aae-bc41-
6d398da6b2be
Description: Cisco ASR 1000 Series Advanced Enterprise Services
Count: 1
Version: 1.0
Status: AUTHORIZED(3)
Status time: Mar 22 13:51:33 2019 UTC
Request Time: Feb 12 23:05:30 2019 UTC
Export status: NOT RESTRICTED

Handle: 2
License: AP Perpetual Networkstack Advantage
Entitlement tag: regid.2018-06.com.cisco.DNA_NWStack,1.0_e7244e71-3ad5-
4608-8bf0-d12f67c80896
Description: AP Perpetual Network Stack entitled with DNA-A
Count: 2
Version: 1.0
Status: AUTHORIZED(3)
Status time: Mar 22 13:51:33 2019 UTC
Request Time: Feb 13 00:07:25 2019 UTC

48
 Export status: NOT RESTRICTED

Handle: 3
License: Aironet DNA Advantage Term Licenses
Entitlement tag: regid.2017-08.com.cisco.AIR-DNA-A,1.0_b6308627-3ab0-
4a11-a3d9-586911a0d790
Description: DNA Advantage for Wireless
Count: 2
Version: 1.0
Status: AUTHORIZED(3)
Status time: Mar 22 13:51:33 2019 UTC
Request Time: Feb 13 00:07:25 2019 UTC
Export status: NOT RESTRICTED

Product Information
===================
UDI: PID:AIR-CT9540-K9,SN:TKM21130982

Agent Version
=============
Smart Agent for Licensing: 4.6.3_rel/58
Component Versions: SA:(1_3_dev)1.0.15, SI:(dev22)1.2.1, CH:(rel5)1.0.3,
PK:(dev18)1.0.3

Upcoming Scheduled Jobs

=======================
Current time: Mar 22 14:01:35 2019 UTC
Daily: Mar 22 23:05:19 2019 UTC (9 hours, 3 minutes, 44 seconds remaining)
Certificate Renewal: Sep 18 13:51:28 2019 UTC (179 days, 23 hours, 49
minutes, 53 seconds remaining)
Certificate Expiration Check: Mar 21 13:46:27 2020 UTC (364 days, 23 hours,
44 minutes, 52 seconds remaining)
Authorization Renewal: Apr 21 13:51:33 2019 UTC (29 days, 23 hours, 49
minutes, 58 seconds remaining)
Authorization Expiration Check: Jun 20 13:45:32 2019 UTC (89 days, 23
hours, 43 minutes, 57 seconds remaining)
Init Flag Check: Not Available
Register Period Expiration Check: Not Available
Ack Expiration Check: Not Available
IdCert Expiration Warning: Jan 21 13:46:27 2020 UTC (304 days, 23 hours, 44
minutes, 52 seconds remaining)
Reservation request in progress warning: Not Available
Reservation configuration mismatch between nodes in HA mode: Not Available

License Certificates
====================
Production Cert: True
PIID: d8f1ee0a-f0d7-43f9-b2da-b24453cfb280
Licensing Certificated:
Id certificate Info:
Start Date: Mar 22 13:46:29 2019 UTC
Expiry Date: Mar 21 13:46:29 2020 UTC
Version Number: 3
Serial Number: 2830443

49
 Issuer Name: Smart Licensing CA
Common Name: E3FB2D6024BAC594238136737B3BFD6787110A03::1,2
Attributes:
SN: d8f1ee0a-f0d7-43f9-b2da-b24453cfb280
CN: E3FB2D6024BAC594238136737B3BFD6787110A03::1,2
O: Cisco

Signing certificate Info:

Start Date: Sep 11 12:05:34 2013 UTC
Expiry Date: Dec 31 17:00:00 1969 UTC
Version Number: 3
Serial Number: 3
Issuer Name: Cisco Licensing Root CA
Common Name: MMI Signer
Attributes:
CN: MMI Signer
O: Cisco

Sub CA Info:
Start Date: Sep 11 12:06:30 2013 UTC
Expiry Date: Dec 31 17:00:00 1969 UTC
Version Number: 3
Serial Number: 2
Issuer Name: Cisco Licensing Root CA
Common Name: Smart Licensing CA
Attributes:
CN: Smart Licensing CA
O: Cisco

Root Cert Info:

Start Date: May 30 12:48:47 2013 UTC
Expiry Date: Dec 31 17:00:00 1969 UTC
Version Number: 3
Serial Number: 1
Issuer Name: Cisco Licensing Root CA
Common Name: Cisco Licensing Root CA
Attributes:
CN: Cisco Licensing Root CA
O: Cisco

HA Info
==========
RP Role: Active
Chassis Role: Active
Behavior Role: Active
RMF: True
CF: True
CF State: Stateless
Message Flow Allowed: True

Reservation Info
================
License reservation: DISABLED

50
Other Info
==========
Software ID: regid.2018-05.com.cisco.WLC_9540,1.0_0064c970-5966-47dd-8989-
30e3bc058136
Agent State: authorized
TS enable: True
Transport: Callhome
Locale: en_US.UTF-8
Debug flags: 0x7
Privacy Send Hostname: True
Privacy Send IP: True
Build type:: Production
sizeof(char) : 1
sizeof(int) : 4
sizeof(long) : 4
sizeof(char *): 8
sizeof(time_t): 4
sizeof(size_t): 8
Endian: Big
Write Erase Occurred: False
XOS version: 0.12.0.0
Config Persist Received: True
Message Version: 1.3
connect_info.name: SSM
connect_info.version: 1.3
connect_info.additional:
connect_info.prod: True
connect_info.capabilities: DLC, AppHA, EXPORT_2
agent.capabilities: UTILITY, DLC, AppHA, MULTITIER, EXPORT_2, OK_TRY_AGAIN
SmartAgentCmReTrySend: True
SmartAgentCmClient: True
SmartAgentClientName: UnifiedClient
builtInEncryption: True
enableOnInit: True
routingReadyByEvent: True
systemInitByEvent: True
SmartAgentDelayCertValidation: False
enableByDefault: False
conversionAutomatic: True
conversionAllowed: False
storageEncryptDisable: False
storageLoadUnencryptedDisable: False
TSPluginDisable: False
bypassUDICheck: False
loggingAddTStamp: False
loggingAddTid: True
platformOverrideEvent: UnknownPlatformEvent
WaitForHaRole: False
standbyIsHot: True
chkPtType: 2
delayCommInit: False
roleByEvent: True
maxTraceLength: 150
traceAlwaysOn: True

51
 debugFlags: 0
Event log max size: 0 KB
Event log current size: 0 KB

Platform Provided Mapping Table

===============================
<empty>

WLC#show license usage

License Authorization:
Status: AUTHORIZED on Mar 22 13:51:33 2019 UTC

ASR_1000_AdvEnterprise (ASR_1000_AdvEnterprise):
Description: Cisco ASR 1000 Series Advanced Enterprise Services
Count: 1
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

AP Perpetual Networkstack Advantage (DNA_NWStack):

Description: AP Perpetual Network Stack entitled with DNA-A
Count: 2
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

Aironet DNA Advantage Term Licenses (AIR-DNA-A):

Description: DNA Advantage for Wireless
Count: 2
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

Reference

Cisco Smart Licensing

http://www.cisco.com/c/en/us/products/abt_sw.html

Cisco Smart Software Manager Satellite

http://www.cisco.com/go/smartsatellite

Cisco Smart Software Manager

http://www.cisco.com/c/en/us/buy/smart-accounts.html

52
Cisco Smart Accounts
http://www.cisco.com/c/en/us/buy/smart-accounts.html

Cisco Privacy and Security Compliance

http://www.cisco.com/web/about/doing_business/legal/privacy_compliance/index.html

Cisco Transport Gateway

User
Guide:http://www.cisco.com/c/dam/en/us/td/docs/switches/lan/smart_call_home/user_guides/SCH_Ch4.pdf
Troubleshooting Guide: http://www.cisco.com/c/dam/en/us/td/docs/switches/lan/smart_call_ho
me/user_guides/SCH_Ch5.pdf

Request Type Support Provided Contact Details

Smart Account Creation • SA Request Creation sa-adoption-

and Management • Address Issues support@external.cisco.com
• Creator Email Address change
• Adding / Removing Users
• De-activating SA
• Creating VA

Smart Account Domain • Email Domain mismatch sa-adoption-

Approvals • Prefix added to Top level domain support@external.cisco.com
• Email has public domain
• Personal SA with public domain (Co-ordinate with
web-help team on CCO ID Change)
• Golden Rules (For DoD, Co-ordinate with Kelsey,
Tiffany)

PLR / SLR Feature • Enable SLR sa-adoption-

Enablement • Responding to Email SLR category – Pending support@external.cisco.com
Customer Account

Export Hold Support • SA ops team to co-ordinate with TA-15 system to sa-adoption-
check address for all DPL denied party status support@external.cisco.com
error.

DPL Check • SA ops team co-ordinates with Trade Ops team to sa-adoption-
approve the address. support@external.cisco.com
• SA ops team changes the status of SA from Export
Hold to Active.

High Touch Customer • Provide Training to Customer sa-adoption-

Support • Reach out on Phone/Webex for resolving issues. support@external.cisco.com
• Assist with Complex Smart Account Structure set
ups

53
Request Type Support Provided Contact Details

Basic Classic License Support • Classic Licenses Troubleshooting and issues Licensing@cisco.com (GLO)
• License delivery where standard processes fail or do not [Include your Cisco.com ID in the email
exist. Examples; PAK fulfillment, license purchased but is using the format: Cisco.com ID:
missing from the PAK. ######.]
• License management where self-serve option fails or does
not exist. Examples; license rehost, resend or RMA,
upgrade license.
• Escalate to Business Units or SWIFT for issue resolution as
needed
• Temporary licenses until issue resolution (where
applicable)
• General Smart Account questions

Basic Smart License Support • Smart Licenses troubleshooting and issues Licensing@cisco.com (GLO)
• Device not consuming in entitlement
• Missing entitlement
• License hierarchy issues

Classic to Smart License Migration • Classic to smart license PAK Led conversion Licensing@cisco.com (GLO)
• Classic to smart license Device Led conversion
• Classic to smart license Device conversion

Temporary License Deposit to Smart • Issue temporary licenses to Partner/Customer through Licensing@cisco.com (GLO)
Account Smart Demo Portal
• Issue temporary internal licenses for BU Smart Account

Bulk PAK Migration to Smart • Move 100+ PAK / Devices to a Smart Account at one time Licensing@cisco.com (GLO)
Account

Assets Movement between Smart • Move assets between Customer Smart Accounts Licensing@cisco.com (GLO)
Accounts • Move assets from Partner Smart Account to Customer
Smart Account
56