Angélica Oliveira

Human Resources Manager

São Paulo, Brazil

Driver's License: Category B
Vila Clementino
Contact: +55 31 998503242

Education

College Israelita Albert Einstein Postgraduate Specialization - Leadership and People Management · (September
2020 - September 2021)
Pontifical Catholic University of Minas Gerais Bachelor's Degree, Psychology · (August 2003 - July 2008)

Professional Profile

I have 20 years of experience in Human Resources through various sectors, including Logistics,
Healthcare/Hospitals, Engineering - Control and Automation, Automotive, Construction, Heavy Construction,
Mining, Education, and Consulting.

Key Competencies:

Implementation of HR subsystems;
Management of HR, Training & Development, Leadership, and High-Performance, Team Building;
Implementation of Performance Evaluation programs, Change Management, Corporate Culture Development,
Organizational Climate, Talent Attraction, Retention, Sustainability, and Mental Health in the workplace for improved
internal dynamics Tailored human development solutions to business needs, enhancing company outcomes;
Development and implementation of HR policies, support for internal audit and corporate governance, ethics reporting -
Compliance, ensuring transparency in company-employee, supplier, and client relationships;
Implementation of job grading, indirect compensation, career and succession plans;
Oversight and guidance in recruitment processes across all hierarchical levels, aligning with business strategy
Preparation of managerial reports, functional organizational charts, staff assessment, OKRs, and performance indicator
analysis (KPIs) in the HR domain, Presentation of HR results and development of action plans for improvement;
Structuring benefit administration and HR processes;
Development of campaigns, events, internal communication, employer experience, employer branding, and ongoing
education and sustainability initiatives per UN's 2030 Agenda;
Implementation of Quality Programs, process sustainability, and continuous improvement;
Implementation of Occupational Health and Safety area;
Proficiency in Excel and various software systems including RM TOTVS (Vitae, Labore, Núcleos), Protheus (TOTVS),
Athenas and TASY;
Proficient in Chinese systems – Wecom, Lark, and Feishu.

Experiences

J&T Express Brasil (Large multinational corporation Chinese)

1 year 4 months
Position: Regional Human Resources Manager
November 2022 – Present (1 year)
Position: Human Resources Coordinator August 2022
November 2022 (4 months) Overseeing Human Resources (DHO, Recruitment & Selection, Payroll, Benefits, and
Occupational Health and Safety) in Minas Gerais.

Hospital de Olhos Dr. Ricardo Guimarães

4 years
Position: Human Resources Coordinator November 2019 – July 2022 (2 years 9 months) Job Responsibilities:
• Supporting the implementation of HR strategy with the Board of Directors.
• Proposing and leading projects related to the HR field with company CEOs and directors, aiming for continuous
improvement in processes, employee performance, and productivity to achieve company goals and outcomes.
• Assisting in managing the career and retention plans, identifying talents, and succession plans.
• Supporting managers in workforce planning and personnel movement.
• Formulating HR policies and ensuring the implementation of market-adapted practices.
• Monitoring the climate and engagement of various departments and areas.
• Training and developing the HR team to ensure satisfactory support for employees and keep the team engaged
and updated with new technologies and tools to optimize work and enhance HR outcomes.
Led strategic internal marketing strategies in collaboration with the Communication and Marketing department:
Internal Communication, events, and Employer Branding.
Liaised with the legal department for decisions related to Human Resources, focusing on preventing labor liabilities.
Oversight of HR subsystems (People Management, Occupational Health and Safety, Payroll, and Benefits).
Directed Training and Development routines, Onboarding for new employees, Compensation and Benefits, Career
and Remuneration, Succession Planning, Talent Attraction and Retention Plans, Performance Evaluation, and
Organizational Climate. Ensured the evolution of set schedules for these actions.
Ensured processes were aligned with protocols and quality standards.
Redesigned Recruitment & Selection, benefits, payroll, hirings, terminations, and the hiring of interns, apprentices,
and PWDs, aiming for process improvement and accuracy.
Analyzed KPIs, prepared managerial reports, and presented data-based results (BI) to provide clear and objective
information to senior management for decision-making.
Monitored internal and external audit processes – ONA level III certification and ISO 9001.
Developed leadership and provided general internal consultancy in Strategic People Management.
Position: Senior Human Resources Analyst
Start: 2018 – October 2019 (1 year 3 months) Job Responsibilities: Acted as a generalist with a focus on Training and
Development, People Management, Compensation and Benefits, Career and Remuneration, Performance
Evaluation, and Organizational Climate. Supported and oversaw HR subsystems in line with internal quality standards
and procedures: Recruitment & Selection, Benefits, payroll, hirings, terminations, and the hiring of interns,
apprentices, and PWDs. Formulated internal HR policies, analyzed indicators, supported leaders, and provided
internal consultancy. Supported the HR team, developed and presented managerial reports to the board.
Restructured and improved HR processes.

Alcontroll Engenharia
Position: Senior Human Resources Analyst
Start: 2016 – February 2017 (7 months)
Engaged in a generalist role within the field of People and Management (Recruitment & Selection, Training &
Development, Compensation & Benefits, Internal Climate Management, and Internal Communication).
Responsibilities: Implemented the Human Resources department (redesigning processes, aligning the department
with the company's needs and aligning HR actions with strategic planning). Developed HR policies and an action plan
for the department, aiming for process improvements and adjustments according to the company's requirements.
Established standard procedures for Recruitment and Selection, Internal Communication Management, Performance
Evaluation, Training and Development. Created forms for the mentioned subsystems. Provided support to managers
in conflict management, employee development, and promotion, as well as designed the salary structure. Conducted
New Employee Guidance Training and supported the Human Resources department. Accountable for the sector and
all activities related to People and Human Resources Management.

CODEME Engineering Ltd. (Large multinational corporation)

Position: Human Resources Analyst
May 2013 – October 2015 (2 years 6 months)
Engaged in a generalist role within the People and Management area. I had two periods of employment in the
company, totaling approximately 5 years with the organization.
Recruitment and Selection: Conducted selection processes at all hierarchical levels from opening to finalizing the
hiring process, administered and evaluated psychological tests, prepared assessments and reports. Managed
employee benefits, overseeing activities related to health insurance, dental plans, meal vouchers, and Group Life
Insurance. Managed the budget for the benefits department and monitored set goals in conjunction with Financial
Management and the Executive Board (annual budget). Communicated with suppliers, engaged in negotiations, and
handled contract renewals. Provided employee assistance and addressed queries. Supported leadership in conflict
resolution, engaged in performance evaluation programs, climate surveys, internal communication development,
and organizing various events. Managed training programs, identified training needs with managers, conducted New
Employee Orientation and Trainee Program Development. Assisted in implementing the compensation and benefits
plan. Utilized quality tools (ISO 9001) and 5S Programs. Participated in internal audits. Prepared reports using market
research and created Excel spreadsheets. Contributed to various projects in the People and Management area, as
well as in the company's branch expansion projects. Involved in the digitalization of HR processes and the
revitalization of the RM Tots system. Proficient in the Vitae, Labore, Nucleus modules.

Kinross Brazil Mining (Large multinational corporation Canadian)

Position: Specialist III
November 2012 – April 2013 (6 months)
Handled recruitment and selection across all hierarchical levels at the Paracatu plant in the northwest region of Minas
Gerais: advertisement, competency-based interviews, large-scale project design for closing multiple vacancies,
headhunting, long-distance vacancy management (online interviews), consulting, and support to managers as
needed. Administered and evaluated various psychological tests, technical tests, and prepared technical reports.
Supported the remuneration department by mapping candidates for strategic positions and positions with scarce
manpower. Oversaw the new employee admission process and supported Training, Personnel, and Occupational
Health departments.

CODEME Engineering Ltd. (Large multinational corporation Brazilian)

Position: Internal Human Resources Consultant
February 2011 - October 2012 (1 year 9 months)
Internal Human Resources Consultant
Responsible for the Recruitment and Selection process at all hierarchical levels. Managed job postings, conducted
individual and group interviews, competency-based interviews, facilitated assessment exercises, administered and
assessed a variety of psychological tests: AC, Paleographic, D2, AD, IFP, Quati, HTM, IHS, Quantum, G-36, BPR-5, R-1,
CPS, among others. Aligned suitable profiles for vacancies and supported managers in reducing turnover in
operational roles, continuously improving the entire process. Assisted in Training, internal communication, and
events. Utilized quality tools (ISO 9001) and 5S Programs. Contributed to various projects in the R&S field (Young
Talent Engineering Trainee Projects). Supported and oversaw the new employee admission process.

ManpowerGroup (Large multinational corporation)

Position: Human Resources Analyst
July 2010 - February 2011 (8 months)
Responsibilities: Recruitment and selection across all hierarchical levels (executives, managers, analysts, technicians,
and operational staff): individual and group interviews, competency-based interviews, facilitation of assessment
exercises, psychological evaluation (administration, correction, preparation of reports). Job posting, creation of
advertising strategies, resume screening, client communication, alignment of candidate profiles with clients, and
negotiation of timeframes. Assisted the coordination of the Recruitment and Selection department. Handled internal
system tasks, collected and verified candidate documents for the hiring process, and coordinated their medical
examinations. Engaged in commercial activities: client prospecting, price negotiation, assistance in developing sales
strategies, preparation of commercial proposals, and relevant reports. Conducted maintenance visits to clients to
ensure service quality.
Position: Organizational and Work Psychologist
September 2009 - June 2010 (10 months)
Technical Responsibilities in Psychological Assessment.
Recruitment and Selection at all hierarchical levels, competency-based selection, control, and
posting of job vacancies across various media; Administration and correction of psychological tests
(PMK, R1, G36, D2, Graphology, AC, BPR5, Clock Test, Quati, IHS, IFP) and report writing.

Association Abraço
5 years 10 months
Position: Training Multiplier III
March 2005 - December 2008 (3 years 10 months)
Multiplication of received training within the institution to other employees. Recruitment and selection of
professionals and interns (administrative and healthcare areas). Conducting interviews, resume analysis and
screening, forwarding candidates for interviews with department managers, receiving and recording job vacancies,
organizing files and databases.
Assistance in the implementation of the Salary and Job Position Plan; providing support and guidance to managers
in conflict management; management of intern contracts; conducting training and seminars, intern relocation, and
support and guidance to managers in conflict management.

Intern in Psychology

March 2003 - February 2005 (2 years)

Supporting activities in the recruitment and selection of professionals and interns (administrative and healthcare
areas). Conducting interviews, analyzing and screening resumes, forwarding candidates for interviews with the
department manager, receiving and recording job vacancies, organizing files and databases.
Assisting in the implementation of the Salary and Job Position Plan; providing support and guidance to managers in
conflict management; managing intern contracts; conducting training and seminars, intern relocation, and support
and guidance to managers in conflict management.

LANGUAGES
Fluent in Portuguese
English - ongoing proficiency improvement

RELEVANT INFORMATION

Associated with ABRH - Brazilian Association of Human Resources;

Title of Specialist in Organizational and Labor Psychology in progress from the Psychological Council;
Courses in Aviation Psychology - Flight Safety and Human Factors in preventing air accidents;
Ongoing education in Business Management;
Courses in Neuroscience applied to the work environment - neuro-management, learning, and cognition for
self-performance roles.