TECHNICAL COMMUNICATION

FACULTY- ANJANI JOHRAWANSHI

 INTRODUCTION
Technical Communication is a field that focuses on
making technical information understandable to a wide
variety of audiences, and using technology to make
information more usable in various workplaces,
including business, industry, government, healthcare
professions, and research settings.
 INTRODUCTION
Technical communication is the process of conveying
technical information clearly and effectively to a
specific audience. It involves using language, visuals,
and other tools to explain complex concepts,
procedures, or data in a way that is understandable and
useful.
 MEANING
Technical communication is used to convey scientific,
engineering, or other technical information. Individuals
in a variety of contexts and with varied professional
credentials engage in technical communication. Some
individuals are designated as technical communicators
or technical writers.
 TECHNICAL COMMUNICATION
Technical communication is a term that encompasses the strategies
used to convey complex information about technical services,
products, systems, or processes to targeted audiences.
Technical communication is the process of making and sharing ideas
and information in the workplace as well as the set of genres such as
letters, emails, instructions, reports, proposals, websites, and blogs,
which comprise the documents you write.
 TECHNICAL COMMUNICATION INCLUDES
Technical reports: Detailed documents that present findings,
analyses, or recommendations.
Instruction manuals: Step-by-step guides for using equipment or
performing tasks.
Proposals: Documents that outline a plan or project and request
funding or approval.
Presentations: Oral presentations that convey technical information
to an audience.
Technical articles: Written articles that discuss technical topics for a
specific audience.
 BASIC MEANING
Communication is important to express oneself. It also
satisfies one's needs. One should have effective
communication for advancement in the career. In your
personal life, effective communication skills can smooth
your way and your relationships with others by helping
you to understand others, and to be understood.
 COMMUNICATION…………..
Communication is the process of passing information and
understanding from one person to another.
Communication is an exchange of facts, ideas, opinions, or emotions
by two or more people.
To express oneself in such a way that one is readily and clearly
understood.
 FUNCTIONS OF COMMUNICATION
PROVIDING INFORMATION
Principal function of communication.
Helps in transmitting information among people.

IMPACTFUL PERSUASION
In professional sphere persuading is a skill which is most valuable these days.

HELPS IN CHOOSING RIGHT OPTION

Before coming on any conclusion discussing the options available is a wise step.
Management considers all aspects before making any decision.
 FUNCTIONS OF COMMUNICATION
TECHNOLOGICAL ADVANCEMENT
Technological advancement is rapid.
In order to cope up with the rapidly changing environment we need to focus more on
our communication.

GROWING SPECIALIZATION
Different activities are handled by different departments.
Co-ordination is must to ensure smooth functioning.

COMPLEXITIES OF BUSINESS
Business organizations have grown tremendously in size.
Thousands of people work together, effective communication is must.
 FUNCTIONS OF COMMUNICATION
CUT- THROAT COMPETITION
Severe competition in all sectors.
Persuasive communication is inevitable
 IMPORTANCE OF COMMUNICATION
1. Collaboration and Teamwork-
Effective Communication: Clear and concise technical communication
fosters effective collaboration among team members, ensuring everyone is
on the same page.
Shared Understanding: It helps avoid misunderstandings and reduces the
risk of errors.
2. Client and Stakeholder Relations-
Building Trust: Clear and open communication with clients and
stakeholders builds trust and strengthens relationships.
Project Success: Effective communication is essential for managing
expectations, addressing concerns, and ensuring project success.
 IMPORTANCE OF COMMUNICATION
3. Technical Documentation-
Knowledge Transfer: Technical documentation, such as manuals,
specifications, and reports, preserves knowledge and facilitates future
reference.
Compliance: It ensures compliance with industry standards and
regulations.
4. Public Awareness and Engagement-
Educating the Public: Engineers can use technical communication to
educate the public about complex technical issues, such as climate change
or technological advancements.
Public Support: This can help garner public support for important projects
and initiatives.
 IMPORTANCE OF COMMUNICATION
5. Problem-Solving and Decision Making-
Information Sharing: Effective communication enables the sharing of
information and ideas, leading to better problem-solving and decision
making.
Innovation: It fosters a collaborative environment that encourages
innovation and creativity.
6. Professional Development-
Career Advancement: Strong technical communication skills are essential
for career advancement and leadership roles.
Networking: Effective communication can help engineers build professional
networks and establish themselves as experts in their field.
 IMPORTANCE OF COMMUNICATION
In essence, technical communication is not just a skill; it's a
necessity for engineers. By mastering this skill, engineers can
enhance their careers, contribute to project success, and
make a positive impact on society.
 IMPORTANCE OF COMMUNICATION
Building Trust & Relationships
Opens Up New Doors Of Opportunities
Develops Your Personality
Helps Solve Conflicts
Helps Express Your Ideas & Personal Needs
Makes You Stand Out From The Crowd
Helps Improve Decision Making
 HOW TO IMPROVE COMMUNICATION SKILLS
Develop Active Listening
Ask For Feedback
Practice Public Speaking
Pause Before Speaking
Pay Attention To What Your Body Is Saying
Developing Empathy
 CONCLUSION
To sum up, communication skills are
imperative in almost all spheres of life. In
professional speaking, communication skills
are often the basis of the organization itself.
 COMMUNICATION PROCESS
The Communication is a two-way process wherein
the message in the form of ideas, thoughts,
feelings, opinions is transmitted between two or
more persons with the intent of creating a shared
understanding.
 PROCESS OF COMMUNICATION
Simply, an act of conveying intended information and understanding
from one person to another is called as communication. The term
communication is derived from the Latin word “Communis” which
means to share. Effective communication is when the message
conveyed by the sender is understood by the receiver in exactly the
same way as it was intended.
The communication is a dynamic process that
begins with the conceptualizing of ideas by the
sender who then transmits the message
through a channel to the receiver, who in turn
gives the feedback in the form of some message
or signal within the given time frame. Thus,
there are Seven major elements of
communication process:
Sender: The sender or the communicator is the person who initiates the
conversation and has conceptualized the idea that he intends to convey it to
others.
Encoding: The sender begins with the encoding process wherein he uses certain
words or non-verbal methods such as symbols, signs, body gestures, etc. to
translate the information into a message. The sender’s knowledge, skills,
perception, background, competencies, etc. has a great impact on the success of
the message.
Message: Once the encoding is finished, the sender gets the message that he
intends to convey. The message can be written, oral, symbolic or non-verbal such
as body gestures, silence, sighs, sounds, etc. or any other signal that triggers the
response of a receiver.
Communication Channel: The Sender chooses the medium through
which he wants to convey his message to the recipient. It must be
selected carefully in order to make the message effective and correctly
interpreted by the recipient.
Receiver: The receiver is the person for whom the message is intended
or targeted. He tries to comprehend it in the best possible manner
such that the communication objective is attained.
Decoding: Here, the receiver interprets the sender’s message and tries
to understand it in the best possible manner. An effective
communication occurs only if the receiver understands the message in
exactly the same way as it was intended by the sender.
Feedback: The Feedback is the final step of the process that ensures the receiver
has received the message and interpreted it correctly as it was intended by the
sender. It increases the effectiveness of the communication as it permits the
sender to know the efficacy of his message. The response of the receiver can be
verbal or non-verbal.
Note: The Noise shows the barriers in communications. There are chances when
the message sent by the sender is not received by the recipient
 GLOBALIZATION
The study of global communication examines how information
is exchanged across geographical and social divides, as well as
how communication both impacts and is influenced by
culture, politics, media, economies, health, and relationships
in the age of globalization.
 IMPORTANCE OF GLOBALIZATION
OPERATING IN DIFFERENT COUNTRIES.
 BUSINESS GROWTH
COMMUNICATING WITH CLIENTS ONLINE
MULTI-CULTURAL WORKFORCE
TECHNICAL COMMUNICATION IS A DESIRABLE SKILL IN THE ERA OF
GLOBALIZATION
 IMPORTANCE
1. Business and Trade:
Global Partnerships: Successful international business ventures rely
heavily on clear and open communication to establish trust, negotiate
contracts, and coordinate operations.
Cultural Sensitivity: Understanding and respecting cultural nuances in
communication is essential for building relationships with international
clients and partners.
 IMPORTANCE
2. Cultural Exchange-
Understanding Diverse Perspectives: Effective
communication fosters understanding and appreciation
for different cultures, values, and beliefs.
Bridging Gaps: It helps to bridge cultural divides and
promote tolerance.
 IMPORTANCE
3. Diplomacy and International Relations-
Resolving Conflicts: Clear and diplomatic
communication is vital for resolving international
disputes and maintaining peace.
4. Building Alliances: Effective communication helps to
build strong alliances and partnerships between
nations.
 IMPORTANCE
5. Technological Advancement-
Collaboration: Global collaboration on scientific and
technological projects requires seamless
communication to share ideas, data, and resources.
Innovation: Effective communication is essential for
fostering innovation and creativity in a global context.
 IMPORTANCE
6. Personal Growth and
Development-
Global Citizenship: Effective
communication skills enable
individuals to become global citizens,
capable of interacting with people
from diverse backgrounds.
7. Personal Enrichment: Travel and
cultural exchange opportunities are
enhanced through effective
communication.
 SCOPE OF COMMUNICATION
Communication is essential in every sphere of
human life, its scope is wide. From cradle to
grave, human beings are somehow engaged in
communication. No one can pass even a day
without communication.
 SCOPE OF COMMUNICATION
COMMUNICATION IN PERSONAL LIFE
COMMUNICATION IN SOCIAL LIFE
COMMUNICATION IN STATE AFFAIRS
COMMUNICATION IN BUSINESS
COMMUNICATION IN MANAGEMENT
COMMUNICATION IN INDUSTRIAL RELATIONS
 UNITY
Unity in Communication:

Meaning: Unity in communication refers to the idea that your message should
have a single, clear focus or theme. It means staying on topic and not introducing
unrelated ideas or information.
Importance: Unity helps prevent confusion and keeps your message organized. It
ensures that your audience can easily grasp the main point of your communication.
Example: In a business presentation about a new product, maintaining unity means
concentrating on the product's features, benefits, and market potential without
veering off into unrelated topics like company history or personal anecdotes.
 BREVITY
Brevity in Communication:

Meaning: Brevity means using as few words as necessary to convey your message
effectively. It's about being concise and avoiding unnecessary details or verbosity.
Importance: Brevity saves time, keeps the audience engaged, and makes your
communication more efficient. People tend to remember and understand shorter
messages better.
Example: When sending a text message to a friend to confirm dinner plans, instead
of writing a long paragraph, you can simply say, "Dinner at 7 PM at the Italian
place?"
 CLARITY
Clarity in Communication:

Meaning: Clarity in communication means using clear and easily understandable

language. It involves presenting information in a way that leaves little room for
confusion or misinterpretation.
Importance: Clarity is crucial for effective communication because it ensures that
your message is received and understood as you intended. It minimizes the
chances of misunderstandings.
Example: When giving directions to someone, using clear language and landmarks
is important. Saying, "Turn left at the big red building with a blue sign" is much
clearer than using vague directions like, "Go that way."
 UNITY
Focus: Unity means staying on the main topic or idea when you talk
or write.
No Confusion: It helps avoid confusion because you don't mix up
different ideas.
Clear Message: When you stay unified, your message is easier for
others to understand.
 BREVITY
Short and Sweet: Brevity means keeping your message short and to
the point.
Save Time: It helps save time for both the speaker/writer and the
listener/reader.
Remember Easily: People can remember shorter messages better
than long ones.
 CLARITY
Clear Words: Clarity is about using words and language that are easy
to understand.
No Misunderstandings: It prevents people from getting confused
about what you're trying to say.
Effective Communication: Clear communication helps your message
get across accurately.
FORMS OF COMMUNICATION
 VERBAL COMMUNICATION
The Verbal Communication is a type of oral
communication wherein the message is transmitted
through the spoken/ written words. Here the sender
gives words to his feelings, thoughts, ideas and
opinions and expresses them in the form of speeches,
discussions, presentations, and conversations.
 Advantages of verbal communication
It can craft message more carefully.
It can deliver much more message to many people with
more efficiency.
Quick feedback
Saves money
More reliable and flexible
Complete understanding
 Disadvantages of verbal communication
Possibility of misunderstanding
Unsuitable for long messages
Constrained by physical barrier
 Verbal talks may often be distorted if there is some cause of
indifference between the receiver and the sender.
Due to various communication gaps, as a result of status and other
physical or personal barriers communication is incomplete.
 NON- VERBAL COMMUNICATION
Nonverbal communication is the process of
communicating without the use of words.
Advantages of Non-verbal communication
Easy presentation
Substituting
Helpful for illiterate people
Helpful for specially abled people
Attractive presentation
Quick presentation of message
Reducing wastage of time
 Disadvantages of Non-Verbal
Communication
Vague and imprecise
Long conversations are not possible
Difficult to understand
Distortion of information
 WRITTEN COMMUNICATION
The Written Communication refers to the process
of conveying a message through the written
symbols.
 ADVANTAGES OF WRITTEN
COMMUNICATION
Permanent record
Accurate
Legal document
Wider access
Responsibilities are assigned
Composing in advance
Referred to again and again
Convenience
 DISADVANTAGES OF WRITTEN
COMMUNICATION
Expensive
Time consuming
Immediate feedback not possible
Rigid
Impersonal
 ORAL COMMUNICATION MEANING
Oral communication is the exchange of information and ideas
through spoken word. It can be directly in person in a face-to-
face interaction or through an electronic device such as a
phone, video platform or radio.
ADVANTAGES OF ORAL COMMUNICATION
Economical
Time saving
Immediate feedback
Gives chance for clarification
It has personal touch
It is flexible
 DISADVANTAGES OF ORAL
COMMUNICATION
No record
Distance
Lengthy messages
Distortions
Retention is a problem
Lack of responsibility
 FACE TO FACE COMMUNICATION
Face-to-face communication is the distinction of being
able to see the other party or parties in a conversation.
It allows for a better exchange of information since
both speaker and listener are able to see and interpret
body language and facial expressions.
 ADVANTAGES OF FACE TO FACE
COMMUNICATION
Reader’s attention
Effects of facial expressions and gestures
Face to Face Communication Creates More motivation.
Face to Face Communication Creates a Bond
 DISADVANTAGES OF FACE TO FACE
COMMUNICATION
Inattentive listening
Difficult to practice in certain situations
Not effective in large gatherings
Unsuitable to communicate with distant people
Not accountable
Misinterpreted body language
 VISUAL COMMUNICATION
Visual communication is the art of passing information to
people by the use of gestures, images, signs, posters and short
films advertisement etc. Visual communication is the most
effective way of passing information because the human mind
processes information better with images.
 ADVANTAGES OF VISUAL
COMMUNICATION
Effective for illiterate receiver
Helps in oral communication
Easy explanation
Impactful
Prevents wastage of time
Attention
Preferable
Easier to remember
 DISADVANTAGES OF VISUAL
COMMUNICATION

Costly
Incomplete
Wastage of time
Difficult to understand
 AUDIO VISUAL COMMUNICATION

Audio-visual communication is passing information in

the form of both sound and visual component. Films,
Television programs, video chat etc. are some example
for audio visual communication. This type of
communication is very impactful and effective.
 ADVANTAGES OF AUDIO-VISUAL
COMMUNICATION
Gets attention of audience
Easy to follow
More engagement
Easier to explain
Easier to remember
Helps keep mistakes at a minimum
 DISADVANTAGES OF AUDIO VISUAL
COMMUNICATION
Its easier to lose focus.
Requires a well designed presentation or material.
Participants might pay more attention to the graphics than the audio.
 COMPUTER BASED COMMUNICATION
A communication system that involves or is
assisted by computers. Computer based
communication includes group support systems,
e-mail, videoconferencing, chat rooms, and
instant messaging.
 ADVANTAGES OF COMPUTER BASED
COMMUNICATION
Convenience
Time saving
Saves money
Fast
Promotes flexibility
Permanent record keeping.
Enables Organizations harness Talent from anywhere
Increases productivity
Work from home is possible
 DISADVANTAGES OF COMPUTER BASED
COMMUNICATION
Technical problem
Some Functions Require Face-to-face Communication
Absence of Non-verbal Communication
Health issues
Controlling is difficult
Dependence
Safety and security is at stake