TERMS

&
CONDITIONS

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 TERMS AND CONDITIONS
(Customer & Account Relationship)

1. GENERAL
1.1 These conditions shall govern the relationship between
the National Bank of Oman (SAOG) (The “ B a n k ” )
and the customer whose particulars are set out on
the appropriate customer information and account
opening form regarding all and any accounts opened by
the customer with the Bank, subject only to any special
conditions applicable to any of the accounts. For this
purpose, the term “the Bank” shall include its
branches, successors and assigns.
1.2 A unique number will be allotted to your account and
this shall be quoted in all correspondence relating to
the account and at the time of making withdrawals and
deposits.
1.3 The customer will receive Current / Savings and Al Kanz
Account statements on half yearly basis. For any other
specified statement request, shall be furnished within
7 working days from the date of receiving the request,
provided period does not exceed one year.
1.4 The customer shall immediately notify in writing any
change in address to the branch where the account(s) is/
are maintained. The Bank will not be responsible for any
return of mail undelivered at the customer’s address.
1.5 It is the customer’s duty to examine each statement
of account and to raise any objection in writing within
30 days from the date of issue of such statements.
Any consequences due to delay in reporting any
unauthorized transactions in the customer’s account(s),
shall be borne by the customer, who in addition,
indemnifies the Bank for any loss incurred to his delay or
failure in reporting such unauthorized transactions in his
account(s).
1.6 Deposits, withdrawals, and dealing in any foreign
currency account are subject to applicable conditions
and to a commission payable by the customer to the
Bank.
1.7 In case of joint accounts, in the absence of any contrary
written instruction signed by all joint account holders,
each of the joint account holders shall be jointly and
severally liable for all actions, liabilities or obligations
incurred by any one or all of them jointly and shall be

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 binding in full on each of them as personal liabilities.
1.8 The bank must be informed in writing on the death,
incapacity, dissolution, insolvency or bankruptcy of the
Customer and the Bank shall not be held liable for any
loss, which may arise from any dealings on the Account
prior to written notice having been received by the
Bank. Upon receiving the required notice, the Bank shall
suspend operation of the Account until such time as
it is satisfied that a duly appointed successor or court
appointed officer has been legally empowered to deal
with the Account or that the heirs to the deceased of
an account have established their rights in accordance
with the Laws of Oman and entitled to receive the funds
available in and/or for the concerned account(s).
1.9 The customer shall at all times in respect of his accounts
and in his dealings with the Bank act in good faith and
with due diligence, and take all necessary precautions
in all acts and matters relating to the operation and
maintenance of his/her account(s) with the Bank. The
customer alone will bear all the consequences of his/her
negligence and hold the Bank indemnified and harmless
against all losses or damages.
1.10 The Bank shall have a right without any further consent
from or notice to the customer to set off on all and any
of the deposits or the customer including any foreign
currency accounts, investment, merchandise or cash
against all and any of his indebtedness to the Bank. For
this purpose all the accounts of the customer at any
branch of the Bank (local or abroad) shall be treated
as a single account, not with standing the provisions of
Article 346 of the Commercial Law promulgated by the
Royal Decree 55/90 and the amendments thereto.
1.11 The bank will not honor any Cheques, withdrawals, or
payment instructions in the absence of sufficient funds
in the account or without prior arrangements having
been made and expressly agreed to by the Bank in this
respect. However, the Bank reserves the right to allow
temporary overdraft in the account solely at its own
discretion. Any such overdraft(s), if
Allowed, shall oblige the customer to repay the
outstanding liability (principal amount and the accrued
interest) on first demand by the Bank, and shall not
constitute any express or implied agreement to allow
further temporary overdraft(s) to the customer. Any
dishonor of any Cheese/payment instructions or

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 withdrawals from the account(s) due to insufficiency of
funds in his/her account(s) shall be the sole responsibility
of the customer. The customer shall be liable for
payment of the outstanding overdraft and the interest
applicable on demand.
1.12 The Bank reserves its right to charge the Customer
for any bank charges incurred in the normal course of
business or due to the Customer’s failure to maintain
the minimum balances in the Account(s), and that any
such charges may be deducted from the Customer’s
Account(s). The Bank reserves the right to amend such
charges from time to time as it considers reasonable.
1.13 In case of any error made by the Bank in recording
debit/credit entries, the Bank shall have the right to
make necessary correction without prior notice to the
customer and recover the amounts (if any) due from the
customer. The Bank shall not be liable for any damage or
loss arising as a result of any such error.
1.14 The customer warrants and undertakes that at the date
of opening all and any of the accounts the customer is
solvent and has not creased to Make payment of any
debts for the purpose of Article 609 of Royal Decree
55/90.
1.15 The customer further warrants that all documents
given to the Bank are true and correct, and if any details
change at any point of time will be immediately notified
to the Bank.
1.16 For the purpose of Article 70 of the Banking Law 2000, I/
we hereby authorize the Bank to provide information to
any third party, in accordance with the prevailing rules
and regulations.
1.17 It must be clearly understood that any credit entry make
in the account in respect of clearing/collection Cheques
is not available for withdrawal until the proceeds have
been finally and absolutely realized by the Bank. Further
the bank reserves the right to debit the account in
reversal of the relevant credit entries if such Cheques
are returned unpaid.
1.18 Any remittance favoring any customer, received in
other than the account receiving currency, shall be
automatically converted into the account currency
according to the exchange rate declared by the Bank on
the receiving date.
1.19 Accounts maintained for minors or incompetent persons

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 shall be operated by a natural or judicial guardian, until
the minor attains age of (18) or any such full legal age.
1.20 As the illiteracy does not constitute incompetency for
the purpose of opening and maintaining bank account(s)
in Oman, so, an illiterate customer has the full right to
do so, Either directly or through a proxy.
1.21 The Bank’s records will be considered as irrevocable
proof of the dispatch of all correspondences and
notifications to the customer at the last address given
to the Bank.
1.22 The Bank will levy as per the schedule of charges
displayed in branches subject to variation from time
to time. The Bank shall deduct such charge from the
Customer’s account.
1.23 The Bank will not be liable for any loss /damage or delay
resulting from events beyond the Bank’s control.
1.24 The Terms and Conditions for all Accounts shall be
governed by and construed in accordance with the Laws
of the Sultanate of Oman.
1.25 The Bank will reserve the right to close Current /Savings
and Al Kanz accounts if it remains with zero balance and
no operation in the account for 12 consecutive months
without any intimation to the customers.
1.26 FATCA (Foreign Account Tax Compliance Act.
The Objective of FATCA is to reduce tax evasion by
the United States persons who hold financial assets
in foreign countries either directly (bank accounts) or
indirectly (ownership of foreign entities).
Under the FATCA regulation, the Bank will be required
to identify its U.S. accountholders (as indicated by the
indicia) and annually report information about their
account.
Under FATCA the bank will impose 30% U.S. withholding
tax on pass-through payments made to the recalcitrant
account holders.
The Bank will perform FATCA identification and
documentation at the time of customer on-boarding.
Bank will not open accounts for the customers not
willing to produce the required documents to establish
their US / non US status.
U.S. identified customer must submit their consent for
waiver of confidentiality clause.

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Dormant Account
a. If the Current and Savings Account does not witness
any transaction for 12 consecutive months and Al
Kanz account does not witness any transaction for 24
months, the account shall be automatically classified
as a “Dormant Account”. The account holder shall be
able to operate the account only after providing the
bank with a written request for the same. However, no
restriction for credit transactions in dormant account.
b. The Bank has the right to debit charges applicable to
Dormant Accounts.
c. Once the account becomes Dormant the Bank will have
the right to suspend all transactions off the account and
suspend or cancel all NBO cards linked to that account
without intimation
To the customer. The Bank will use its discretion to honor
any Cheque drawn on a Dormant Account.
d. No Inter branch payment will be permitted from or to a
Dormant Account.
e. The customer must visit the Branch in person for
reactivating the Savings Account & Al Kanz Accounts.
f. The Bank will close dormant accounts with zero balance
and no customer initiated transaction in the account
for 12 consecutive months without intimation to the
customers. Half yearly notification through statements
of accounts will be sent to the customer’s last known
recorded address for those accounts remains with zero
balance and has no operation for 6 months to revive
their account to avoid closure.

Standing Orders
a. The Bank will execute a standing order on behalf of the
account holder only if there are sufficient clear funds
available in the account on the specified dates.
b. The Bank will not be responsible for any delays, loss
in transit, errors of transmission or errors of the
correspondent banks or any circumstances beyond the
control of the Bank.
c. The account holder agrees to indemnify the Bank against
any losses, claims, damages and expenses arising in
consequence of the execution or non-execution of the
standing order given by him/her and to absolve the Bank
of any responsibility towards the same.

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d. There will be a charge levied for recording, amending
and executing standing orders.
e. The Bank has the right to cancel any standing order if
necessary, without any notification to the customer.

Stop Payment
a. Stop payment instruction of Cheque/s will be treated in
accordance with the Article 111/8 118/B of the Banking
Law 2000 and the CBO regulations and defectives.
b. The customer must ensure that at the time of giving the
stop payment instruction, the balance in the account
is sufficient to cover the “stop payment” charge per
instruction. If the balance in the account is not enough
the Bank will have the right to put a Hold on the account
for the un-recovered charge.
c. The Bank will not be held responsible for any
consequences for stopping payment of a Cheque as
per the customer’s stop payment instruction and the
customer shall hold the bank indemnified against
any losses or damages sustained as a consequence of
having complied with the customer’s stop payment
instructions.
d. The Bank reserves the right to close the account
unilaterally if the customer resorts to frequent “Stop
Payment” instructions without maintaining adequate
balance in the account.
e. The Bank shall be entitled to amend the terms and
conditions from time to time by displaying the same on
its premises and/ or its website (www.nbo.co.om).

Current Account
The following are in addition to the General

Conditions:
a. Cash withdrawal from Current Accounts across the
counter will be allowed only by Cheque drawn in the
account.
b. The customer shall be provided with a Cheque
Book upon opening of a Current Account. In the event
of loss, destruction or theft, the customer is to notify
the Bank immediately in writing. In case of any failure
to intimate the loss in time, the customer alone shall be
responsible for the consequences.

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c. The bank will levy Current Account service charge as
per its Service charge schedule subject to variation from
time to time. The bank reserves the right to recover
these charges from any of the accounts of the customers
or from any of the accounts of the customers or from
further credits to any of his/her account if the charge
could not be recovered due to insufficient balance. The
bank reserves the right to put a hold on the account for
the unrecovered value of this charge.
d. The Bank reserves the right to refuse, suspend or
withdraw the issuance of a Cheque book from the
customer as stipulated by the Central Bank of Oman
instruction.
e. Any Bank instrument, Cheque book or electronic card
issued in the name of the Customer and other Bank
documents provided to the customer shall remain the
property of the Bank.
f. The Bank will honor Cheques against available
unencumbered funds in the Current Account except
where there is in place a prior agreement for an
overdraft.
g. Stop payment instructions on a Cheque shall be subject
to the provisions of Article (111/B) and other CBO
regulations and directives.
h. The Bank shall debit a service charge to the Customer’s
Current Account for every Cheque returned unpaid
for financial reasons or otherwise to be recovered in
accordance with regulations of Central Bank of Oman.
i. No interest shall be paid on Current Accounts.

Savings Account
The following conditions are in addition to the

General Conditions:
a. Cash withdrawal from Savings Account will only be
allowed to the customer himself through the prescribed
withdrawal form of the Bank or against system
generated vouchers. “Third party” payment will not be
allowed on Savings Accounts unless accompanied by an
authority letter from the account holder attesting the
signature of the person collecting the payment.
b. The Bank will levy Savings Account service charge as per
Service Charge Schedule subject to variation from time
to time and the Bank shall deduct such charges every

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 month from the Customers Savings Account.
c. Interest on Savings Account will be paid at the applicable
rate of interest at half-yearly intervals on 30th June and
31st December. Interest is calculated on the monthly
minimum balance.
d. Deposit or withdrawals are permitted, subject to
availability of unencumbered funds, into the Savings
Account. The Bank reserves the right to return
instruments presented to it for collection and to charge
the Customer for items, which are returned unpaid.
e. The Customer must be present in person to make any
withdrawal and produce identification to satisfy the
Bank as to his/her identity.
f. Passbook will not be issued by the Bank. The Bank
reserves the right to withdraw any Passbook issued to
the customer.
g. The Bank shall be entitled to amend the interest rates of
deposits from time to time by displaying the same on its
premises.

Al Kanz Savings Account

The following Terms and Conditions are in addition to
the General Terms & Conditions of the Bank for opening
of accounts.
1. Al Kanz Savings Account & all eligible deposits for the Al
Kanz draw as per the eligibility criterion defined by the
bank from time to time, which have not been withdrawn
by the account holder till the last deposit date for a
particular prize draw will be eligible for that particular
prize draw.
2. As regards Foreign Currency Deposits, the Bank may
charge exchange commission in case the depositor(s)
wish to withdraw the amounts in foreign currency notes.
3. The deposit is interest-free and any premature payment of
the Deposit(s) shall be at the sole discretion of the Bank.
4. The winner shall, unless prevented by law or other
personal circumstances, consent to the bank using the
winners names and photographs where available in all
its publicity, advertisement and other matters including
and not limited to newspaper advertisements, television
advertisements, web site publications, flyers, posters,
banners, and internal documents or in any other manner.
5. The staff of National Bank of Oman, Management and

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 Directors and their family, i.e. spouse and children is not
eligible to participate in the NBO Al Kanz Prize Scheme.
6. Al Kanz Plus interest option is only applicable for
Sultanate of Oman, with a minimum average balance of
RO 5,000.
7. The Bank reserves the right to add, after or modify any of
the above mentioned rules without any prior intimation.

Fixed Deposits
The following Terms and Conditions are in addition
to the General Terms and Conditions applicable to
accounts held with NBO (the “Bank”)
1. The Bank shall retain the deposit until the date of its
maturity.
2. Interest for each Fixed Deposit shall be paid upon
maturity of the deposit.
3. The Bank reserves the right to apply in whole or part
of the balances of such deposit accounts forwards
satisfaction of any liabilities of the
Depositor to the Bank on any other account or in any
other respect, whether such liabilities are actual or
contingent, primary or collateral and several or joint.
This is not to be construed as an agreement; either
expressed or implied that the Bank is bound to grant to
the depositor any overdraft facilities.
4. As regards foreign Currency Deposits, the Bank may
charge exchange commission in case the depositor(s)
wish to withdraw the amounts in foreign currency notes.
5. The Bank shall continue to follow the existing disposal
instructions of the depositor(s) on maturity of Fixed
Deposit, unless otherwise instructed to the contrary by
the depositor(s).
6. Repayment of Fixed term Deposit Accounts are
permissible only on the date of maturity. Any repayment
in whole or part of such Fixed Term Deposits, before the
date of maturity will be subject to a penalty and/or any
charges as the Bank may deem appropriate.
7. The Bank reserves the right to amend or after these Terms
and Conditions without prior notice to its customers
except by displaying the same on tis premises.

Compounding Deposit & Instant Return Deposit

The following terms and conditions are in addition to the

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 General Terms and conditions applicable to accounts
held with NBO (the “Bank”)
1. The Bank shall retain the deposit until the date of its
maturity.
2. The Bank reserves the right to apply all or part of the
balances of such deposit accounts towards satisfaction
of any liabilities of the depositor(s) to the Bank on any
other account or in any other respect, whether such
liabilities are actual or contingent, primary or collateral,
several or joint. This is not to be construed as an
agreement; either expressed or implied that the Bank is
bound to grant to the depositor any overdraft facilities.
3. As regards Foreign Currency Deposits, the Bank may
charge exchange commission at the Bank’s then
prevailing rates in case the depositor(s) wish to withdraw
the amounts in foreign currency notes.
4. The Bank shall continue to follow the existing disposal
instructions of the depositor(s) on maturity of Call
Deposit/Instant Rate Deposit, unless otherwise
instructed prior to the date of maturity.
5. Any premature payment of Call Deposit/Instant Return
Deposit shall be at the sole discretion of the Bank and
subject to a penal charge, as per the Bank’s policy from
time to time. Presently on
14 Premature withdrawal, the interest rate payable is the
rate prevailing on the date of opening of the deposit for
a period for which the deposit was run less 1%. In case of
premature withdrawal, interest calculation will be based
on simple interest rate.
6. The Bank reserves the right to add, alter or modify any of
the above mentioned rules without any prior intimation
and such altered or additional terms and conditions
shall be binding on the depositors.

Al Amaal Savings Accounts

The following terms and conditions apply to Al Amaal
Savings Accounts (an “Account”) in addition to the
General Terms and Conditions applicable to accounts
held with NBO (the “Bank”):
1. The Bank shall retain deposits made in the Al Amaal
Account until expiry of the maturity period selected by
the customer when opening an account.
2. Where an Account holder requests repayment of sums

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 at credit of an Account prior to expiry of the agreed
deposit period, the Bank may agree to such request at
its sole discretion.
3. If the Al Amaal account is a joint account, withdrawal
of funds from the Account before expiry of the agreed
deposit period will be allowed only against written
instructions signed by all the joint account holders.
4. Each month, the Account holder shall deposit in the
Account at least the minimum
Amount stated on the application form while opening
the Account, otherwise the Bank reserves the right to
stop the interest payment.
5. The Bank has the right to set off any balances in any
of the customer Accounts against any liabilities of
the customer to the Bank whether such liabilities are
contingent, primary, collateral, joint or several. This
condition 10 is not to be construed as any agreement;
either expresses or implied that the Bank is willing or
bound to grant any form of overdraft facility to the
Account holder.
6. The bank’s normal exchange and handling charges shall
apply where an account holder requests the bank to
repay a deposit in a currency other than that in which
the Account has been maintained or where the Account
has been maintained in a currency other than the
national currency of the country where the Account has
been maintained.
7. At the completion of the maturity period the Bank
shall only follow the disposal instructions given by the
Account holder at the time of opening the Account or
as instructed by him subsequently in writing.
8. The Bank shall be entitled to effect such amendments
to these Conditions as it may deem appropriate from
time to time and such amendments shall be binding
on all Account holders whether notice thereof is given
individually or by way of general notice through
16 Advertisement or in the Banks branches.

Illiterate Customer
Illiterate persons will be permitted to open and operate
accounts under their thumb impressions and subject to
the following conditions:
a. Current accounts will not be opened for illiterate

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 customers.
b. The customer agrees to provide two recent passport
size photographs.
c. For all withdrawals the customer will personally visit the
branch.
d. All withdrawals will be made against the thumb
impression of the customer put on the Bank’s prescribed
stationery in the presence of a bank official.
e. The customer agrees to indemnify the Bank against
all losses, claims and / or damages arising out of or in
any way relating to the opening or operations of the
account allowed by the Bank on the strength of the
thumb impression of the customer.
The above mentioned conditions are in addition to the
General Conditions, Savings Account Conditions and
Dormant Account Conditions.

Call Center Service

I/We hereby authorize and request you to provide me/us with
your NBO Call Center Service (“the Service”) and issue its related
Personal Identity Number (“PIN”) subject to the following terms
and

Conditions:
1. The Bank shall debit my/our account with the amount
of any transaction effected by use of the service. I/We
acknowledge that such transfers shall be restricted to
transfers between my/our accounts with the National
Bank of Oman in the Sultanate of Oman and for payment
of utility bills only.
2. I/We shall exercise all reasonable care and safeguarding
the PIN. In the event of it being lost or stolen. I accept
and resume full responsibility of the miss usage of it and
any unauthorized withdrawals, until the time I notify the
Bank in writing of such event and the Bank confirms to
me in writing that they have received my notification of
the event. The onus of proof is vested with me/us.
3. The Bank’s record of transactions processed by the use
of the Service shall be conclusive and binding upon me/
us for all purposes.
4. The Bank will debit my/our account with all expenses
and charges arising from provision of the Service,
without prior notification to myself/ourselves.

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5. I/We shall not be entitled to overdraw my/our account
with the Bank or to transfer funds in excess of any
overdraft limit agreed with the Bank by use of the
Service.
6. The Bank reserves the right to refuse an application or to
withdraw at any time, all rights and privileges pertaining
to the Service.
7. The Bank may at any time vary these terms and conditions
under prior advice to me/us.
8. All statements of accounts or communications /
correspondence relating to the utilization of the
Service by me / ourselves shall be sent to the address
recorded on the account opening documents or at
such other addresses as shall have subsequently been
communicated to the Bank in writing by myself /
ourselves and acknowledged by the Bank in writing.
9. Where the Service referred to above have been availed
by ourselves under a Joint Account mandate, we shall be
jointly and severally:
8 Responsible for all transactions processed by the use of
the service by one or more of us, not withstanding any
stipulation which may have made in the joint account
mandate completed by us, requiring all parties to the
account to sign.
8 Liable to the Bank in respect of any obligations on the
Bank account
10. I/We am/are aware that all instructions / requests made
by me/us through the service options, are as effective
as my/our written instructions/requests to NBO, and are
binding on me/us with immediate effect without any
further confirmation from us.
11. The Agreement shall be governed by and construed in
accordance with the laws of the Sultanate of Oman. This
agreement is in addition to and not in substitution of,
any other
19 Agreement and / or account mandate documentation
relating to the conduct of my / our account with the Bank.

SMS Banking Service

1. The SMS Banking Facility will be available to all accounts
of the Customer, current and future. In case of a joint
account, the Message will be sent across to only the one
assigned number.

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2. The Customer acknowledges that the Bank is not
required to resend any unsuccessfully transferred
messages.
3. In the event of loss of the mobile equipment or loss of
the connection to the number or loss of its possession,
for whatsoever reason, it would be the customer’s duty
to inform the Bank in writing and either request to stop
the messages or divert it to another number. Until he
receives a written confirmation from the Bank, he will be
solely bearing all the consequences.
4. In consideration of NBO providing the facility.
Customer agrees to indemnify and keep safe, harmless
and indemnified NBO from and against all actions,
claims, demands, proceedings, loss, damages, costs,
charges, and expenses whatsoever which NBO may
at any time incur, sustain, suffer or be put to, as a
consequence of or arising out in good faith for acting on
or omitting or refusing to act on any instructions given
by use of the facility.
5. The customer at his own risk and responsibility may
decide to permit other persons to have access to his
mobile phone and as an implication jeopardizes the
confidentiality of his banking transactions and other
information. If so happened then he/she will solely be
responsible for any consequences to it.
6. The Bank shall take all reasonable steps to ensure the
accuracy of the messages. The Bank shall not be liable
for any loss or damage occasioned by any error or
inaccuracy in such messages. The Customer shall not
hold the Bank liable for any information, which turns out
to be incorrect or inaccurate.
7. Charges for the SMS Banking Facility will be at the
discretion of the Bank and may be varied from time to
time without prior notice to the Customer.
8. The Customer hereby agrees to give seven days notice in
writing to the Bank for termination of the SMS Banking
Facility made available to the Customer by the Bank.
However, the Bank has the right to terminate the service
before seven days.
9. The Bank may terminate the SMS Banking Facility
granted to the Customer, without prior notice in
the event of but not limited to, by reason of death,
insolvency, bankruptcy, breach or non-compliance with
terms and conditions or any agreement with the Bank

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 or any other cause arising out of operation of law or any
reason where the bank considers it reasonable to do so.
10. The Bank from time to time in its sole discretion may
announce or notify the customer through
The SMS Banking Facility about any third party’s products
including but not limited to shares, bonds or any other
products.
11. In case of any events or circumstances, included but not
limited to natural calamities, fire, floods, war, hostility,
civil commotion, acts of God, sabotage, strikes, riots,
terrorist activities, embargoes, that are beyond the
reasonable control of the Bank hereto, and prevents the
Bank from carrying out its contractual obligations, the
Bank shall not be in breach to this agreement.
12. These Terms and Conditions shall be governed by and
construed in accordance with the Laws of the Sultanate
of Oman, and the Courts of Oman shall have exclusive
jurisdiction to settle any dispute hereunder.

ATM CARD
a. The ATM card shall remain the property of the Bank at
all times and the customers are obliged to surrender
the ATM card to the Bank whenever required. The Bank
reserves its right to suspend.
b. The Customer shall accept all transactions effected by
means of the ATM card, not with standing the fact that
such transactions may have exceeded the authorized
limits, and where an ATM card has been issued in the
name of more than one person, or for an illiterate
person, or for a minor at the request of his competent
guardian, the customer agrees to be jointly and severally
liable for the liability incurred by the use of the ATM card.
c. The ATM card is to be used with a PIN which is not to
be disclosed by the customer to anyone under any
circumstances.
d. The ATM Card and the PIN are issued to the customer
at the customer’s risk and responsibility and the Bank
shall bear no responsibility for any loss or damage from
the issue of the ATM Card and/or PIN. The customer
is however, well advised to keep the ATM Card and
the PIN secured and separate at all times, and where
possible destroy the PIN once the PIN number has been
memorized.
e. The customer shall indemnify and hold the Bank

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 indemnified against any loss or damage occasioned by
unauthorized use of the ATM Card due to the customer’s
negligence.
f. In any case and for any reason whatsoever, if the
customer’s account goes into overdraft by using the
ATM card, the customer shall be held liable to the Bank
and the Bank has the right to ask him for an immediate
remedy.
g. In the event the Bank dispenses cash in excess of
the amount requested. The customer is obliged to
immediately inform the Bank of this incidence. However,
the customer hereby authorizes the Bank to debit his
account for the excess even if such debit brings the
account in to debit balance.
h. The Bank has the right to debit the customer’s account
with any charges or expenses in connection with the use
or replacement of such a card.
i. The Bank reserves the right to amend the terms and
conditions relating to the ATM card service without prior
notice to the customer.
j. The Bank will not be responsible for the malfunctioning
of any ATM card due to any mechanical defect or any
other reason beyond its control.
k. The Bank is not responsible where ancillary services such
as payment of utility bills cannot be affected either by
reason of insufficiency of funds in the account or by
reason of mechanical failure or other reasons not in the
control of the Bank.
l. When the ATM Card is used for a transaction in a
currency other than Omani Rials. Visa / MasterCard will
convert the amount of the Card used for a transaction
at the rate of exchange prevalent at the time, or at any
such rates agreed with the Bank, into Omani Rials and
debits the customer’s account.
m. Cash Withdrawals outside the territory of the Sultanate
of Oman / Local switch will attract a cash withdrawals
fee as determined by the Bank from time to time.
n. The Bank will debit the customer’s ATM card account at
point of sale terminals.

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Head Office: P.O.Box 751, Postal Code 112 Ruwi, Muscat, Sultanate of Oman.
T: +(968) 247 78 000 F:+(968) 247 78 585 email:info@nbo.com