Give Kids The World Volunteer

Getting
Started
Guide
 Welcome to The Give Kids The World
Volunteer Family!
We are grateful you have chosen to donate your
time and talent to Give Kids The World as we
create the happiness that inspires hope for
critically ill children and their families.

Please read through this guide prior to your first

shift and use as a reference for information about
being a Give Kids The World volunteer.

If you have any questions, or if there is anything

we can do to better your volunteer experience,
you can contact Volunteer Services at
(407) 396-0770 or volunteer@gktw.org

Contents:
Safety - Pg. 3
Checking In For Your Shift - Pg. 3
Volunteer Dress Code - Pg. 4
Attendance - Pg. 5
The Volunteer Portal - 6
Service Hours Forms - Pg. 7
Volunteer Extra Perks - Pg. 7
Give Kids The World Characters - Pg. 8
Activity Schedule - Pg. 9
Contact Us - Pg. 10
2
 Safety Reminder:
Safety is always our top priority.
Please follow ALL traffic signs. The speed limit is 10 mph. Cell phone use
while driving on property is not permitted. Do not pass any other vehicles.
Never touch or pick up a child or a wheelchair. Some children may have
hidden ports or tubes. We do not want to cause harm or disable a device.
Volunteers should never enter a families villa for any reason.
If there is an emergency on property, dial 911 from a Village landline when
available. This will alert first responders that the call came from GKTW and
will alert the guest services manager on duty who will assist with the
emergency.

Checking In For Your Shift

Only volunteers with a scheduled shift will
be allowed on Give Kids The World property.
Volunteers should always park in the
volunteer parking lot by Engineering Services unless
otherwise stated for a special event.
Volunteers who need accessible parking may use the
designated spots located near the Volunteer Services
building.
All volunteers should check in at the Volunteer Services building before
reporting to their shift and should always be signed in while on property.
After signing in, check in with a Volunteer Services Coordinator for
information on training or updates to your shift.
Your volunteer pin number for signing in will be provided at your first shift.
All volunteers should wear some form of Village identification while on
Give Kids The World property. Nametags can be obtained at Volunteer
Services.
All volunteers should return to Volunteer Services to sign out after their
shift.

3
 Volunteer Dress Code
All volunteers should wear closed-toed shoes.
All food and beverage locations require a shirt with sleeves that cover
your shoulders (no tank tops).
All food and beverage locations will provide a hairnet or you can bring
your own hat.
All shorts, skirts, or dresses should be of a modest length.
All clothing should be family-friendly. The following is NOT permitted:
Crop tops exposing one's midriff
Encouraging or depicting drugs or alcohol
Encouraging or depicting violence
Gang related clothing
Halter tops
Nudity
Profanity

4
 Attendance Policy
We rely on our volunteers to be responsible and accountable. Volunteers
should make sure they are able to attend their shift before signing up.
Any volunteer who has three (3) negative attendance marks within a 30
day period will lose their access to sign up for shifts online. You will still be
able to volunteer, but you will need to call or email volunteer services to
schedule. During this time, you will only be able to be scheduled for one
volunteer shift at a time. Once you complete six (6) shifts in a row without
any negative attendance marks, you will regain your Volgistics access.
A negative attendance mark is anytime you have to call in within 24 hours
of a shift or if you do not show up for a scheduled shift.
If it is less than 48 hours before the start of your shift, you will not be able
to cancel your shift online and should contact volunteer services.

5
 The Volunteer Portal
After completing orientation, you will be able to log in to your volunteer account
on Volgistics. This is where you will sign up for volunteer shifts.

Your username will be the email address you used when submitting your
application to volunteer. You will have the opportunity to create your own
password and complete your profile information. You are also able to upload a
photo of yourself, but this is not required.

To access Volgistics, you can go to

GKTW.org/volunteer and scroll to the bottom
where there is a purple button that says
"volgistics".

When you sign in, click the "My Schedule" tab.

This will show you a calendar. Any date with
an orange "Help Wanted" bubble has
available volunteer opportunities. Click on the
orange bubble to view the shifts.

If you are interested in a shift, click the green

"schedule me" button. This will show you the
description of the shift. If you decide to sign up for the shift, you will click the
"yes" button. Once you are signed up, it will say "you are signed up to serve"
and the shift will show up on your calendar.

To remove yourself from the shift, you will click on the shift you are scheduled
for and then click the button that says "remove me". If it is within 48 hours of
your shift, you will need to call Volunteer Services to be removed.

Volunteers under the age of 16 will need to be scheduled with an adult who is at
least 18 years old. The adult will need to find two spots available that fit the age
and qualifications of the child, sign themselves up for one spot, and then call
Volunteer Services to add the child to the second spot.

6
 Service Hours Requests
Give Kids The World does not sign for any
court mandated hours.
Give Kids The World does not fill out
forms regarding a volunteers
performance.
Give Kids The World will sign forms to
verify hours completed for school,
scholarships, etc. These should be
brought to volunteer services at your
volunteer shift or emailed to
volunteer@gktw.org.

Volunteer Extras
Volunteers receive a 20 percent
discount on most merchandise at the
Memory Market.
The 39'er Diner is a volunteer lounge
located in town hall. The lounge has tables
and chairs, a couch, snacks, drinks, and,
occasionally, hot meals!
Snacks are also available in the
Volunteer Services lounge.
Cafe Clayton sells meals to staff and
volunteers for $3.00.
A Refrigerator and microwaves are available for
volunteers to use.
Lockers are available for volunteers if needed.
Club 39 refers to any volunteer with at least 39 hours in a rolling calendar
year. Volunteer events are hosted throughout the year for Club 39
members.
7
Give Kids The World Activity Schedule
Each day, The Village offers different activities for our families in the
mornings and evenings. All of these activities have volunteer
opportunities.
Sunday
8:00am - 11:00am: Horseback Riding
Time - Time: Enchanted Tea Party
6:30 pm - 8:00pm: Big Splash Bash
Monday
8:30am - 9:30am: Meet & Greet with Disney Characters
7:00pm - 8:30pm: Halloween Extravaganza
Tuesday
8:00am - 11:00am: Horseback Riding
7:00pm - 8:00pm: Stellar's Star Show
Wednesday
8:30am - 9:30am: Gatorland Show
7:00pm - 8:30pm: Mayor Clayton's Surprise Birthday bash
Thursday
8:30am - 9:30am: Meet & Greet with Disney Characters
6:30pm - 8:00pm: Winter Wonderland
Friday
8:00am - 10:00am Meet & Greet with Universal Characters
7:00pm - 8:00pm: Once Upon A Village Pool Party
Saturday
7:00pm - 8:00pm Silly Science Spectacular

9
 Stay in the know!
Follow our Facebook page:
Give Kids The World Volunteer Services
Join our Facebook group:
GKTWVolunteers

To view The Village activity schedule,

map, dining information, and breaking
news, download the app "HAPP for
Hotels" and enter the code "GKTW"

Contact
Volunteer Services
Email:
Volunteer@gktw.org
Phone:
(407) 396-0770
10