Mohammed Hidayatulla

Mail:-Hidayath.dcpro@hotmail.com/ Cell + 1 847-912-6555

As a competent and personable IT Operations Engineer with over 12+ years of experience across diverse industries, I specialize in ensuring high
availability, performance, and security of Kronos servers and related components within datacenter environments. My responsibilities encompass
server provisioning, configuration management, monitoring, troubleshooting, and collaborating with other IT teams to integrate and support
Kronos systems effectively. I am now seeking an opportunity to leverage my extensive expertise in a dynamic and multicultural environment, where
I can drive operational excellence and foster innovation.
Technical Certifications:
Experience ServiceNow Asset & Configuration Management ITIL V3 Foundation Certified Professional (2011)
Certified Information Systems Auditor (CISA) ITIL V4 Foundation Certified Professional (2019)
Certified Data Centre Professional (CDCP) Certified IT Asset Management (ITAM) - Hardware Asset Management
Certified CITRIX XenApp 6 Administration CCNA (Cisco Certified Network Associate)
Apple Certified Mac Technician (ACMT) MCP 2003 (Microsoft Certified Professional)
(MCITP) Microsoft Certified IT Professional 2008 Experience in AWS Certified Solutions Architect – Associate
Education Qualification: - Bachelor’s Degree in Computer Sciences. Osmania University (India)
Key Skills
 Specialized in guiding teams through complex technical initiatives while ensuring stakeholder alignment.
 Expertise in fostering agile environments, working with Scrum Masters, and promoting effective communication.
 Extensive experience analyzing and improving ITSM processes such as Incident, Change, and Asset Management. Designed
 Design, install, configure manage VMware environment components (vSphere, vSAN for Horizon, Workspace ONE, ThinApp,
 Deploying and managing multiple Windows Server versions (2016, 2019, 2022), ensuring optimal performance and security across.
 Seamlessly integrate IT and OT networks, ensuring secure data flow, minimizing vulnerabilities, and enhancing operational efficiency.
 Proficient in PowerShell and Task Scheduler, developing automated processes that reduce manual tasks, efficiency, ensure system stability.
 Managed incidents and service requests through on-premise and cloud-based applications such as, SolarWinds, ServiceNow, and JIRA,
 Designed, managed virtual environments with VMware ESXi and vSphere, optimizing resource allocation and minimizing downtime.
 Managed diverse hardware platforms, including IBM System x, HP ProLiant, Dell PowerEdge, HP BladeSystem, and Dell PowerEdge VRTX.
Skilled in using server management tools such as IBM IMM, HP iLO, and Dell iDRAC and troubleshoot issues.
 Strong expertise in VLAN configuration, SAN/NAS, Fibre Channel, and iSCSI, secure and efficient data storage and network operations.
 Expertise in PDU configuration, rack design, cable management, asset tracking to ensure efficient and organized data center environments.
 Managed the design, installation, (UPS) systems, ensuring consistent uptime and reliability for critical infrastructure.
 Maintaining temperatures for equipment, facility teams to ensure the integration of cooling (CRAC, in-row cooling) overall power strategy,
 In-depth analysis and advice on IT governance, operational processes, and organizational design to drive continuous improvement goals.
 Extensive experience with IBM SAN Storage, EMC Clarion, HP SAN Storage/Servers, and backup solutions such as Symantec Backup Exec,
NetBackup, Acronis, and Veritas, ensuring robust data protection and recovery.
 Experience in application of, Video Management Systems (VMS), Physical Access Control Systems (PACS). Genetic, OnSSI, Milestone Systems,
Verint Systems, NICE Systems.
 Software, Applications, Servers, Network Infrastructure, Storage, Cameras, Pinnacle and Physical Data Centers
 Monitored & maintained CCTV systems (Cameras & NVRs) all sites ensuring optimal performance & up-to-date, auditable asset inventory.
Role: Datacenter Lead Engineer
Company: Accurate Group Inc (Lincolnshire, IL USA) Duration: April 2022. Till Now
Responsibilities:
 Diverse areas of IT operations, team management, and collaboration with cross-functional teams (Product & Tech, Business, Finance,
Customer Success, and Operations) to align business objectives and support long-term and short-term strategy formulation.
 Integration of Commvault solutions for data protection during migration processes, enhancing backup strategies & disaster recovery plans.
 As IT Lead Engineer focusing on Team Management, working with cross-functional teams, and stakeholder (Product & Tech, Business, Finance,
Customer Success, Operations, etc.) to align business objectives
 Conducted detailed forecasting to predict future infrastructure needs, balancing workloads and improving utilization by 15%.
Data Center Project Implemented
 Managed network infrastructure, physical servers, virtual machines (VMware, Citrix, Hyper-V), and LAN/WAN operations across multiple
locations in America, including data center environments.
 Administered MS Exchange Servers (2010, 2013, 2019) integrated with Office 365, providing technical assistance to office users.
 Served as Project Manager and Lead Systems Designer for multiple high-profile, large-scale network and IT infrastructure projects. Designed
and implemented Microsoft infrastructures, VMware environments, and NetBackup solutions.
 Conducted disaster recovery (DR) planning, including installing and configuring HA and DRS servers, creating server images, and implementing
restore solutions.
 Monitored network performance and notified networking engineers of potential resource issues.
 Provided support for infrastructure areas such as networking and Office 365.
Disaster Recovery Implementation
 Designed and executed a comprehensive HA and DR strategy using VMware SRM and Veeam, ensuring rapid recovery in case of failure.
 Led a project to consolidate multiple storage systems into a unified Dell EMC VMAX solution, resulting in a 30% reduction in cost.
 Developed an automated backup solution using Dell EMC Avamar, reducing backup time by 50% and ensuring data consistency across sites.
 Installation of RAID on IBM and HP Servers, Dell Server- Rack Server, Blade Servers
 Deployment and testing the application on various clients which consisted of Windows 10, Windows 8 and Windows 7 client machines
Role: IT Support Specialist – Datacenter
Company: CME Group {Offshore} Duration: (April 2019, March
2022)
Responsibilities:
 Installing and maintaining System Centre Operation Manager 2007 Environments and SCOM Agents - Windows Server Operating System;
Exchange Server; SQL Server; ESX Networks -Creating Views based on customer requirements -Create Power shell scripts for SCOM to expand
the functionality by enabling tags
 Built Microsoft Servers 2003, 2008 R2, and 2012 physically in VM environment installing and configuring SAN for virtual environment.
 Distribution Points (DPs), as well as release management for 15,000+ PCs globally, ensuring a productive working environment for
development teams.
 Secured appropriate budgets for development projects to support business goals and objectives.
 Conducted capacity planning by analyzing floor and cabinet space, power usage, and network (fiber and copper) capabilities.
 Set up new servers in VMware to support new functionality, including MS Exchange Servers (2012, 2016, 2019) and Linux servers.
 Campus-wide LAN upgrade in a 24x7 environment by setting up a parallel LAN and gradually migrating key IT services.
 Established a disaster recovery data center containing business-critical applications in cold-standby and hot-standby modes.
 Administered an Exchange environment with over 1,000 users and managed McAfee's ePO Server and related systems.
 Created project plans, delegated team assignments, and monitored work and performance to ensure project success.
 Communicated with key stakeholders regarding project status and the performance of internal and external resources.
 Provided support, monitoring, and break/fix services for Commvault's Sampan 9, Hitachi SAN, and EMC SAN environments.
 Demonstrated professional understanding of QoS (Quality of Service), including real-world implementation and troubleshooting.
 Worked independently with strong self-motivation and the ability to perform with minimal supervision.
 Use appropriate project management methodologies (Agile, Waterfall, etc.) to track technical progress.
 Monitor technical performance against predefined KPIs and metrics, adjust the scope as needed with proper change control processes.
Key Deliverables:
 Environment: Technologies: Windows / VMware. Platform : Windows Server 2003, 2008, R2, 2012/ VMware 5 / ESXi 5.1
 Project scope statement, Scope definition document, Stakeholder approval, Scope change management plan, ensures project deliverables
meet stakeholder expectations
 Prevents scope creep and unauthorized changes, Maintains focus on project objectives and goals, Migrate all servers, applications, and data to
a new data center, Ensure minimal downtime and data loss.
 Collaborate with other engineering teams and provide leadership in system-related technical discussions.
 Applied ITSM processes, including Incident Management, Change Management, and Asset Management.
 Assisting client in implementing the MSP (Managed Service Provider) instance for Service-Now and Domain separation for Service.
Role: IBM Support Engineer
Company: Technosapians IT Solutions, Hyderabad, India Duration: (November 2017, April 2019)
Responsibilities:
 Supported IBM Power Systems, Ballade Server addressing customer inquiries and technical issues through various support channels.
 Assisted in the deployment and configuration of IBM hardware and software solutions for clients, ensuring optimal performance.
 Planned & designed network infrastructure, create blue print Active Directory rollout and pilot testing, migration of Windows 2008 to 2016.
 Configured and tested site topology plan and a domain migration strategy.
 Tested build versions for Windows 2003 and Active Directory for all the domains.
 Configured, teste & deployed the Active Directory security cluster for group policy, security configuration, auditing, and security templates.
 Setting up the global catalog, and deployment of FSMO Roles as per requirements.
 Created and maintained user account with changes in user allocation of resources like disk usage, file print access, and software installation.
 Managed support tickets, prioritizing and escalating issues as necessary to meet service level agreements (SLAs).
 Setup Disaster Recovery data center containing business-critical presence in cold-stand-by and hot standby modes, IT Solutions Customers.
 Set up new servers in VM-Ware to support new functionality, MS Exchange Servers (Server 2012,2016, 2019),
 Administered an Exchange environment with over users. Managed McAfee's EPO server and related systems.
 Provided support, monitoring, and break/fix for, Hitachi SAN, and EMC SAN.
Role: IBM Datacenter Engineer
Company: IBM, Kingdom of Bahrain Duration :( Jan 2013 – Oct 2017)
Responsibilities:
 Provide technical support for IBM server products, including IBM Power Systems, IBM System x and IBM Blade-Center
 Managed and administered IBM Power Systems and System x servers
 Designed and implemented VMware vSphere environments, ensured high availability and performance of servers and virtual machines
 Installed, configured, and troubleshot IBM servers and VMware environments
 Managed storage and networking infrastructure support activities and issue resolution using IBM's ticketing system.
 Provided remote technical hardware support and responded to client queries promptly to ensure timely issue resolution.
 Maintained high levels of client satisfaction and strong client relationships, even under pressure in critical situations.
 Collaborated closely with clients and IBM teams to ensure continuous communication and resolution of technical issues.
 Support to the problem management by analyzing issues, understand the business impacts, and delivering end-to-end solutions.
 IBM Control Desk ticketing tool that utilizes standard support delivery methodologies and tools to consistently provide high-quality service.
 Complied with a 24×7 shift schedule, ensuring uninterrupted support coverage.
 Perform resource planning, deployment, tracking and reporting for all assigned team members

Role: System Administrator

Company: Arabian Pipes Company, Jubail, KSA Duration: (April 2006 – March 2012)
Responsibilities:
 Monitoring and troubleshooting application issues on a daily basis.
 Ensured working and operational efficiency of Pinnacle Technologies’ LAN, WAN, and Internet, Intranet systems.
 Managed and supported SCADA systems across environments, ensuring high availability and reliability.
 Performed system integration between IT and OT networks, configuring PLCs, RTUs, and HMIs for seamless communication.
 Monitored SCADA networks and responded to incidents, performing root cause analysis and troubleshooting to resolve issues.
 Ensured system security by implementing cybersecurity best practices, such as network segmentation, firewalls, and access control.
 Led the deployment and maintenance of SCADA software and hardware upgrades to enhance system functionality and stability.
 Provided technical support and training to operators and engineers on SCADA usage and troubleshooting techniques.
 Provided day-to-day support for Active Directory-related issues, ensuring timely resolution and minimal impact on business operations.
 Work in co-ordination with the Netapp and CommVault backup engineers for restoring and new build from the backups.
 Restore the servers with the backups available in the CommVault and Netapp Backup.
 Identifying and restoring the infected physical server’s windows 2003, 2010 and 2012.
 Workstations performed server & security audits, system backup procedures, recovery processes to support business strategies.

Role: Hardware & Network Engineer

Company: Active Step Information Technology, Riyadh Saudi Arabia Duration: (Feb 2002 – March 2006)
Responsibilities:
 Installation, configuration, and troubleshooting of operating systems (Win XP/Vista/win7/Win8/Win server 2003/2008).
 Creating and managing the active directory User’s Account, and Groups.
 Assembling & dissembling computers, Installing and maintaining different hardware devices.
 Maintaining, & troubleshooting LAN using switch & hub, configuring internet connection.
 Managing & troubleshooting local Printers & network printers.
 Configuring and troubleshooting mail clients (MS Outlook/Outlook Express).
 Installing Application packages like MS Office, Acrobat Professional, etc.
 Installation, Configuration, and management of Linux internet firewall.
 Primarily responsible for supporting various network design, deployment & migration activities across the, participating in the evaluation,
design reviews, change controls & implementation of a range of networking tech on a project-by-project basis
 Deploying new infrastructures, expansion of existing branch & campus offices, turning up new floors, and decommissioning.

Data Center Project: Building and Maintenance Tasks

Project Management: Expert in defining project scope, meticulous planning, execution oversight, and progress monitoring.
Skilled in driving continuous improvement initiatives.
Specialization in Data Center infrastructure, networking, virtualization, and cloud platforms.
Building and maintaining data center infrastructure, ensuring optimal performance and reliability.
Technical Proficient in creating comprehensive technical documentation, capturing project requirements,
Documentation: specifications, and implementation details.
Facilitated smooth knowledge transfer to stakeholders and team members.
Budget Management: Tracking and managing financial resources effectively to ensure projects stay within budget.
Change Management: Proficient in assessing change impacts and communicating updates to stakeholders.
Change control processes to minimize disruptions maintain project alignment organizational objectives

Initiatives/ Achievements
 Reporting to Senior Management: Provided comprehensive reports to Senior Management (Directors and CEO) on program progress, covering
project accomplishments, risks, issues, changes, and earned value-based cost analysis. Presented detailed meeting minutes and project
updates to ensure transparent communication and informed decision-making.
 Strong Writing and Reading Skills: Proficient in writing clear, concise, and well-organized reports, emails, and technical documents. Able to
understand complex materials quickly and analyze key information. Skilled in adapting communication style to different audiences, ensuring
effective and accurate messaging.