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03 - UPC Script For Recruiting

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Esmeralda Pineda
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11 views2 pages

03 - UPC Script For Recruiting

Uploaded by

Esmeralda Pineda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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 Thank you for calling <client’s greeting>. This is ______. I can help you!

 I am happy to help you <bridging statement>. May I have your full name with
spelling please? (read back with phonetics if needed)

 Thank you <use caller’s name>! Just in case we are disconnected, may I have your
best callback number starting with the area code please? (read back telephone
number and ask if it is a home or cell phone)

 Thank you. When was the last time you were in to see Dr. <name>?

<NEW PATIENT>

 Let me be the first to welcome you to Dr. <name> office!


.
 Mr./Ms. <name>, will you be using any dental insurance at your appointments?

 Mr./Ms. <name>, are you currently experiencing any dental pain or discomfort?

 Are you calling to reserve an appointment for a cleaning or for something else?
(ask only if needed)

 Thank you. I will be just a moment while I check the schedule for you.

 Mr./Ms. <name>, I can reserve an appointment for you with the doctor on
<Day/Date/Time> or <Day/Date/Time>. Which appointment is better for you?

 Wonderful! Mr./Ms. <name>, to save you some time during your appointment I
would like to start your patient record now. (ask these questions unless the client
information page specifically states something different)

→ May I have your date of birth please?

→ Thank you! May I also have your home address?


→ Thank you! Do you have an alternate contact number as well?

→ Thank you! Finally, do you have an email address you would like to
share with the office at this time?

 Thank you! To confirm, we have reserved an appointment for you on


<Day/Date/Time>. We look forward to seeing you and Dr. <name> will take great
care of you! Do you need to reserve any other appointments today?

 Thank you for calling and have a great day!

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