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Where is my package?
Tracking Status Help

Learn about USPS® package tracking

statuses and find out what to do when you
believe your package is late, missing, or
misdelivered.

Nov 8, 2023 • Knowledge

Article Number
000006077

Customer Information
USPS® uses many package tracking status scans.
Here are the most common statuses, what they
mean, and what you can do when you see them. We
invite all customers to sign up for Informed Delivery®
notifications which offers a digital preview of your
mail and allows you to manage your expected
packages. Check the latest tracking status of your
package here.

Other sources of information:

Domestic Claims - How to file a claim

Missing Mail - How to submit a Missing Mail
search request
Delayed Mail and Packages - Delivery standards
for all mail classes and when to contact
Customer Service

Click the tracking status that you

want more information about

DELIVERED / DELIVERY ATTEMPTED

Delivered

No Access to Delivery Location

Insufficient Address

No Such Number

Reminder to Schedule Redelivery of your

Item

Redelivery Scheduled

Notice Left (No Authorized Recipient

Available
Available))

Notice Left (No Secure Location Available)

OUT FOR DELIVERY

Out for Delivery

Available for Pickup

Held at Post Office, At Customer Request

Awaiting Delivery Scan

Delivery Status Not Updated

MOVING THROUGH NETWORK

In Transit

Arrived at USPS Facility

Departed USPS Facility

Forwarded

Forwarded Processed

PREPARING FOR DELIVERY

Arrived at Post Office

ACCEPTANCE / PRESHIPMENT
Arrived Shipping Partner Facility, USPS
Awaiting Item

Departed Shipping Partner Facility, USPS

Awaiting Item

Picked Up by Shipping Partner, USPS

Awaiting Item

On its Way to USPS

Pre-Shipment Info Sent to USPS, USPS

Awaiting Item

Shipping Label Created, USPS Awaiting

Item

USPS In Possession of Item

Shipment Received, Package Acceptance

Pending

Delivered

What It Means: The package has been

delivered with a recorded date, time and delivery
location. If your package shows a delivered status
but you can't find it, your carrier may have placed
it in a safer location. Please check:

Garage
With others in your household
Mailbox - Packages may come separately
from your regular mail; check again later in the
day
Porch
Areas protected from weather
Areas out of street view, such as under a mat
or near a back entrance
Exterior doors and any locations where the
package could be placed

If you have a multi-unit community mailbox and

there is a key in your regular mail compartment,
your package is in a parcel locker. Check the key
tag for the corresponding locker number and
open that locker. If you live in an
apartment/condo, contact your building's
management office to see if the package was left
with them.

What You Can Do: If you still can’t find your

package and it has been over 24 hours since the
'delivered' status, use your tracking number and
submit a service request to your local Post
Office™.

Arrived
In at Departed USPS
Transit USPS Facility
Facility

What It Means: The package is currently

being processed or transported to your delivering
Post Office™. These types of tracking scans may
appear multiple times from the same facility
and/or on different days as it is traveling.

What You Can Do: The package is on its

way and we are working to get it to you as soon
as possible. Please sign up to receive text or
email tracking updates to follow the package on
its journey. Additional tracking information will
display when the package arrives at unit and is
out for delivery.

Out for Delivery

What It Means: The package has been

prepared for delivery at your local Post Office™
and will be delivered by a carrier today. Not all
packages are delivered by the same carrier who
delivers your regular mail and may arrive at a
different time or later in the day.

What You Can Do: Please sign up to receive

text or email tracking updates to follow the
package on its journey. If the package hasn't
been delivered within 24 hours of this status, use
your tracking number and submit a service
request to your local Post Office™.

On
Arrived, Departed or
its
Picked Up by Shipping
Way
Partner Facility, USPS
to
Awaiting Item
USPS

What It Means: USPS does not have

possession of the package. Your package was
picked up by a shipping partner or arrived at or
departed their facility, and they will be transferring
it to USPS for processing and delivery.

What You Can Do: Please contact the

shipper if you have questions about the status.
The package is on its way, but we do not yet have
it. Please sign up to receive text or email tracking
updates to follow the package on its journey.
Additional tracking information will display and a
delivery date will be provided when USPS
receives the package.

Insufficient No Such
Address Number

What It Means: The package is being

returned to the sender. Some part of the delivery
address is missing, incomplete, or incorrect and
the package can't be delivered.

What You Can Do: When the sender

receives the returned package, confirm that the
delivery address is correct and that it is written
completely and legibly on the package or label.
The sender will need to reship the item with new
postage. Please sign up to receive text or email
tracking updates to follow the package on its
journey.

No Access to Delivery Location

What It Means: Your carrier could not get to

your mailbox, porch, garage, etc. Common
reasons are: a vehicle blocking your mailbox,
loose dog or other animal interference, address is
in a gated community or locked building we could
not get into, public utility work, or emergency
responders.

What You Can Do: No action is needed at

this time. We will automatically reattempt delivery
the next business day. Check the area for
anything that might block delivery access to your
home or mailbox. Please sign up to receive text
or email tracking updates to follow the package
on its journey. If it's been more than 24 hours
since the No Access status, use your tracking
number and submit a service request to your
local Post Office™.

Notice Left (No Authorized

Recipient Available)

What It Means: The package requires a

signature and no one was available to sign for it.
The carrier left a PS Form 3849 Redelivery Notice
. There will be no automatic second delivery
attempt.

What You Can Do: You have three options:

Schedule a Redelivery for a date when
someone will be at home to sign for it; use the
package's tracking number or the barcode
number on the Redelivery notice. If delivery to
a USPS® Smart Locker is available, it will be
indicated on the Redelivery notice.
Pick it up from the Post Office listed on the
notice. An authorized agent can pick it up for
you. You must show valid photo ID.
Request the package to be returned to sender
using the Redelivery application.

If you don't claim the package within the time

limit, we will return it to the sender.

Available for Pickup

What It Means: The package cannot be

delivered. It is available for pickup by you or your
authorized agent at your local Post Office™
during business hours. A redelivery cannot be
scheduled for this package
package. Use Postal
Locator to find your local Post Office.

What You Can Do: Pick up your package

from your local Post Office™ beginning the next
business day or request the package to be
returned to sender. If picking up, you must show
valid photo ID. If you don't claim the package
within the time limit, we will return it to the sender.

Pre-
Shipping Label
Shipment,
Created, USPS
USPS
Awaiting Item
Awaiting Item

What It Means: A shipping label has been

created with a USPS Tracking® number. The
package has not yet been given to USPS. When
the package is received, it will be processed and
transported to your delivering Post Office™ and
a delivery date will be provided.

What You Can Do: Please contact the

shipper with any questions. Please sign up to
receive text or email tracking updates to follow
the package on its journey.

Arrived at Post Office

What It Means: The package has arrived at

your Post Office and is being prepared for
delivery. The package should arrive today or the
next postal business day.

What You Can Do: Please sign up to receive

text or email tracking updates to follow the
package on its journey. If there has been no
change in tracking status within 24 hours of
arriving at your local Post Office™ AND no
delivery has occurred, use your tracking number
and submit a service request to your local Post
Office™.

USPS in Possession of Item

What It Means: USPS has received or picked

up the package and will begin processing for
transport to your delivering Post Office. It is on its
way.

What You Can Do: No action is needed at

this time. The package is on its way and we are
working to get it to you as soon as possible.
Please sign up to receive text or email tracking
updates to follow the package on its journey.
Additional tracking information will display when
the package arrives at unit and is out for delivery.

Forwarded
Forwarded
Processed

What It Means: The package is being

forwarded to a different address. This is due to a
change of address request or because the
package is at the wrong Post Office for delivery.

What You Can Do: The package is on its

way and we are working to get it to you as soon
as possible. Please sign up to receive text or
email tracking updates to follow the package on
its journey.

Reminder to
Redelivery
Schedule Redelivery
Scheduled
of your Item

What It Means: A redelivery was scheduled,

or you have received a reminder to schedule a
redelivery before the package is returned to the
sender.

What You Can Do: Please sign up to receive

text or email tracking updates to follow the
package on its journey.

If you have not yet scheduled a redelivery:

Schedule a Redelivery using the package's

tracking number or the barcode number on
the PS Form 3849 Redelivery Notice. If
delivery to a USPS® Smart Locker is available,
it will be indicated on the Redelivery notice.
Pick it up from the Post Office listed on the
notice. An authorized agent can pick it up for
you. You must show valid photo ID.
Request the package to be returned to sender
using the Redelivery application.

If you don't claim the package within the time

limit, we will return it to the sender.

Delivery Status Awaiting

Not Updated Delivery Scan

What It Means: A Delivered status was not

recorded within 18 hours of an Out for Delivery
status and we now anticipate delivery of your
package on the next business day.

What You Can Do: If it has been over 24

hours since this status, use your tracking number
and submit a service request to your local Post
Office™.

Notice Left (No Secure Location

Available)

What It Means: The carrier did not see a

secure place to leave the package and returned it
to the Post Office. There will be no automatic
second delivery attempt for the package.

What You Can Do: You have three options:

Schedule a Redelivery for a date when
someone will be at home to sign for it; use the
package's tracking number or the barcode
number on the PS Form 3849 Redelivery
Notice. If delivery to a USPS® Smart Locker is
available, it will be indicated on the Redelivery
notice.
Pick it up from the Post Office listed on the
notice. A authorized agent can pick it up for
you. You must show valid photo ID.
Request the package to be returned to sender
using the Redelivery application.

If you don't claim the package within the time

limit, we will return it to the sender.

Held at Post Office, At Customer

Request

What It Means: The package is being held at

your local Post Office. This is due to a USPS Hold
Mail® request, Hold for Pickup request or USPS
Delivery Instructions® request. A redelivery
cannot be scheduled for this package.

What You Can Do:

Packages held as part of a valid USPS Hold
Mail® request will be handled according to the
instructions in the request (carrier delivery or
customer pickup).
If there is no USPS Hold Mail request for your
address, you must pick up your package from
your local Post Office™. Use Postal Locator to
find your local Post Office. You must show
valid photo ID. If you don't claim the package
within the time limit, we will return it to the
sender.

If you did not make a request, use your tracking

number and submit a service request to your
local Post Office™.

Shipment Received, Package

Acceptance Pending

What It Means: A postal facility has received

a container or pallet of multiple packages, but
processing has not started. Once the container is
opened, each individual package will receive a
scan indicating postal acceptance.

What You Can Do: The package is on its

way and we are working to get this to you as
soon as possible. Please sign up to receive text
or email tracking updates to follow the package
on its journey. Additional tracking information will
display when the package arrives at unit and is
out for delivery.

Title
Where is my package? Tracking Status Help

URL Name
Where-is-my-package

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